A facility person may not use harsh, demeaning or abusive language in the presence of children.
Based on interviews, it was verified that Staff Person #1 used harsh, demeaning language with children on multiple occasions in the infant room. Staff Person #1 was heard screaming "Shut up" and "Be quiet" to infants. Staff Person #1 was also heard saying, "I'm glad someone else is dealing with that mess," regarding a child with special needs.