10A NCAC 09 .0803 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0302 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0714 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 145 Completed Date: 5/13/2026 Age: From 0 To 6 Total Minutes: 470 Time In: 09:20 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. Your last ACV was conducted on June 3, 2025. Your compliance history score prior to today’s visit was 92%. You, Tammy Southers, Director, are on leave, Donna Day, Admin. Assistant assisted me with today’s visit. I observed your Four Star Rated License, the current menu, Sanitation placard, Emergency Numbers, staff-child ratio worksheets, First Aid poster, tobacco free policy signage, evacuation plans, posted as required. During this visit I am also conducting follow-up monitoring based on a complaint visit conducted May 6, 2026. The allegation was a violation of child care rules related to staff/child ratio. This allegation was substantiated during the May 6, 2026, visit. I did not observe any violations of child care rule during today’s visit related to staff/child ratio. Today children were adequately supervised, schedules were posted in each of the classrooms, staff-child ratios were maintained, adequate approved space was used, and permit restrictions were maintained during today’s visit. I used the "Annual Compliance Monitoring Visit Checklist for Child Care Centers" during today's visit. I observed children engaged in free play, group time, transitions, outdoor play, diapering, and handwashing during today’s visit. I observed toys and equipment in all spaces to be of sufficient quantity and developmentally appropriate. I monitored general safety throughout the center. I monitored all outdoor areas. All OTC and prescription medications were monitored. I observed menus to be current and posted in the kitchen and the classrooms. Inspections/Drills/Logs Sanitation Inspection- December 30, 2025, with an Superior rating and 20 demerits. Fire Inspection- March 4, 2026 Playground Inspection- April 16, 2026 Fire Drill- Last documented on February 13, 2026 Emergency Drill- None documented Incident Log- Completed as required. Transportation- Inspections not current. I monitored a random selection of sixteen children’s files. I monitored fourteen files of staff hired since the last ACV. I monitored one existing staff file. The following violations were observed and cited during this visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In Space 108B there was not a current activity plan posted. GS 110-91(12); .0508(a) 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. IN Spaces 108B, 115, and 120 there were cups which did not include the date or child's name. 15A NCAC 18A .2804(d) 620 All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 117 and 119, there is visible markings and paint peeling which has exposed the drywall. 15A NCAC 18A .2825(a) 721 All equipment and furnishings were not in good repair. The fence separating the toddler and preschool playground is cracked and has sharp edges. The fencing on the gate is falling off. G.S. 110-91(6); .0601(b) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last documented fire drill was 2/13/2026. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Space 108B there was not a permission to administer form and the age documented on the medication required physicians instructions. 10A NCAC 09 .0803(1)(a & b) 843 A drug or medicine was administered after its expiration date. In space 107A there was an ointment which had expired. 10A NCAC 09 .0803(1)(d) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 108A, a prescription ointment did not have instructions from a physician or the pharmaceutical label. .0803(2)(a) 1030 Application for employment and date of birth was not on file for all staff. An employee with a hire date of 12/18/25 did not have an application on file. .0302(d)(1)(A) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee hired on 2/4/26 had a medical report which was older than 12 months. An employee hired on 3/9/26 had a medical report dated after the hire date. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. An employee with a hire date of 2/4/26 had a TB skin test result which was older than 12 months. .0701(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Employees with hire dates of 11/17/25 and 11/3/25 did not have a valid First Aid training certification. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Employees with the hire dates of 11/17/25 and 11/3/25 did not have a valid CPR certification on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. An employee with a hire date of 4/13/26 had not completed the required orientation within the first two weeks of employment. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The registration for each bus expired on 4/30/26. .1002(b) 1314 Emergency information did not name child's health care professional. Files for children enrolled on 10/14/25 and 3/9/26 did not include the health care professional of choice. .0802(c)(2) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not contain a medical report. GS110-91(1) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Files for children enrolled on 10/14/25 and 2/9/26 did not have a record of immunizations. 10A NCAC 09 .0302(d)(2) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. There were no documented Shelter-in-place or lockdown drills recorded as required. .0604(u);.0302(d)(8) 1878 A drug or medicine was administered in a manner not authorized by the child's parent, physician or other authorized health professional. In Spaces 107A, 108A, and 108B there were ointments with expired permission to administer forms. .0803(1)(c ) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Files for five employees did not have the medical information stored separately from the personnel information. .0701(d) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Employees hired on 12/16/25, 11/17/25, and 12/18/25 did not have documentation of completing the required Recognizing and Responding to Suspicions of Child Maltreatment. .1102(g) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. Files for children enrolled on 9/9/24 and 10/28/24 did not have an enrollment date listed on the policy acknowledgement. .0608(b)(1-6) 1914 The person identified as the person or alternate person responsible for carrying out the emergency medical care plan was not on the premises at all times and/or did not accompany children for off premise activities. The EMC plan needs to be updated as staff changes occur. .0802(b)(1-2) 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19) The Administrative Action issued on 4/29/26 was not displayed as required. 10A NCAC 09 .2201(i)(1-4) Technical Assistance was provided in the following areas: 1. I reviewed children’s applications and the importance of having emergency medical care information documented. 2. Review permission to administer forms prior to accepting them from families to ensure that they are completed as required. All lines should be completed. Consider doing monthly medication audits, this will prevent creams/ointments from being overlooked and forms being incorrect. We discussed that if there is an Rx on a medication that means it is a prescription med and needs to be stored with the original box containing the pharmaceutical label. 3. Monthly audits can also be conducted for transportation books to ensure all required inspections are completed. 4. When areas of the walls start to peel and drywall or plaster is exposed, you can cover the areas with contact paper until it can be painted or repaired. 5. All staff and children’s files need to be audited using the Checklist provided on the DCDEE website under Provider documents and Forms. A system to monitor files until completion and storage of files is also suggested. An audit and system will ensure time sensitive required documents are not missed, these include Orientation for staff, CPR/FA, Recognizing and Responding, Medical/TB skin test, and Immunizations for children. 6. Cups and bottles are to be labeled daily with the name of the child and the date. Tape and pens can be left out in case families forget, otherwise the teacher should ensure this is done prior to placing them in the refrigerator or on the shelf. 7. When conducting walk throughs daily monitor to ensure that activity plans are current. 8. Fire Drills are to be conducted and documented every month. Emergency lock down or shelter in place drills are required every three months. Consider setting calendar reminders so they aren’t forgotten. Consultation: Per Child Care Rule 10A NCAC 09 .0714 OTHER STAFFING REQUIREMENTS (a) Each child care center shall have a child care administrator who shall be responsible for monitoring the program and overseeing administrative duties of the center. This requirement may be met by having one or more persons on site who meet the requirements for a child care administrator as set forth in G.S. 110-91(8) and according to the licensed capacity of the center. The child care administrator shall be on-site for 40 hours per week based on the licensed capacity of 264. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. Your letter may be mailed to me at: Deborah Howell PO Box 629 Granite Quarry, NC 28072 For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Feel free to contact me by phone at (704)798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have any questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0426-406L Visit Date: 5/6/2026 Number Present: 134 Completed Date: 5/6/2026 Age: From 0 To 5 Total Minutes: 420 Time In: 09:40 AM Time Out: 04:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns regarding Sanitation related to cleanliness, Staff/Child Ratios, Safe Arrival and Departure, and Age-Appropriate Activities related to children learning. You, Tammy Southers, Director, assisted me with the visit. You stated there are 135 children aged 0-5 present in the facility today. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. I conducted a walkthrough of each classroom. I shared the allegations with you. Sanitation: There were concerns regarding illness in the facility related to cleanliness. You stated the last contagious illness that you were made aware of was at the beginning of March. You read the notifications which went out on March 4, 2026, to families making them aware. Prior to that there were contagious illnesses in January 2026 and December 2026. I asked about cleaning practices. You stated a cleaner is here everyday from 3pm until close doing general cleaning, mopping, cleaning bathrooms, vacuuming, and emptying trash. The teachers are also responsible for their own rooms on days when the cleaner is not here. Teachers are responsible for sanitizing toys at the end of the day and there is a schedule for laundry. Infant room launders item every day. There are buckets for mouthed/dirty toys in all infant and toddler classrooms. Staff/Child Ratios: There are concerns regarding ratios due to lack of staff. Families have been called on three occasions to pick up early, if possible, due to there not being enough staff to cover classrooms. I reviewed Face to Name Transition sheets for April 17, 2026, April 23, 2026, and May 1, 2026. On April 17, 2026, two classrooms were left out of ratio for approximately ten minutes. In the Two’s 1 room there were 12 children with one staff. In the Two’s 2 room, there were 10 children with one staff. The ratio for two-year-old children at this facility is 1 staff for every 9 children with a maximum group size of 18. On April 23, 2026, you stated a teacher in the classroom for one year old children was out of ratio for an unknown amount of time with approximately 13 children. The Face to Name Transition sheet for the classroom in question could not be located. The teacher is on vacation, so I was unable to speak with her. Safe Arrival/Departure: There is a concern that children can run out of the facility without staff being aware. You stated that the children try to run in the classrooms from the playground, but you are unaware of children running out of the facility. Age-Appropriate Activities: There are concerns that children are not learning while in care. Today I observed all classrooms. I observed children engaged in outdoor play, centers, group time and teacher directed activities. One class was playing a color/shape bingo game. Children were observed building structures and bridges while driving cars in and over them. Some children were drawing and coloring. Two classrooms were being read a story. Five groups of children were enjoying time on the playground. I observed evidence of learning taking place today. This facility has live feed only cameras. Sanitation- Based on information received from staff and observations, the allegation of Sanitation related to cleaning, there is no specific evidence to support the allegation, and the allegation cannot be confirmed. Therefore, this allegation is unsubstantiated. Staff/Child Ratios- On 4/17/26, Twos 1, and Twos 2 classrooms were out of ratio for approximately 10 minutes. Twos 1 class had 12 children and 1 staff (out of ratio by 3 children). Twos 2 class had 10 children and 1 staff (out of ratio by 1 child). On 4/23/26, the director stated that the Toddler 1 class was out of ratio for an unknown amount of time in the morning with 1 teacher and 13 children (out of ratio by 7 children). This allegation could be confirmed and therefore is substantiated. Safe Arrival and Departure- There was not enough evidence to support this allegation. The allegation cannot be confirmed. Therefore this allegation is unsubstantiated. Age-Appropriate Activities-Based on my observations mentioned above, and evidence seen in the classrooms, there is no evidence to support the allegation and allegation cannot be confirmed. Therefore, this allegation is unsubstantiated. There was one violation cited during the visit. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. On 4/17/26, Twos 1, and Twos 2 classrooms were out of ratio for approximately 10 minutes. Twos 1 class had 12 children and 1 staff (out of ratio by 3 children). Twos 2 class had 10 children and 1 staff (out of ratio by 1 child). On 4/23/26, the director stated that the Toddler 1 class was out of ratio for an unknown amount of time in the morning with 1 teacher and 13 children (out of ratio by 7 children). 10A NCAC 09 .2818 Technical Assistance provided: We discussed freezing enrollment until additional staff could be hired and trained. I also suggested reevaluating the working schedules of the staff to include more coverage in the mornings. Staff also need to know who to call when they are getting close to ratio. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than May 27, 2026. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Consultation was provided on the following: 1. Today we discussed enrollment, hiring of staff, utilizing zones on the large playground and purchasing small alarms for your doors to alert if opened unexpectedly. A follow up visit may be conducted. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or Licensing Supervisor, Erin Pickard, erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0326-086L Visit Date: 3/17/2026 Number Present: 129 Completed Date: 3/17/2026 Age: From 0 To 6 Total Minutes: 495 Time In: 10:00 AM Time Out: 06:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Tammy Southers, Director, and Ellen Spradlin, Assistant Director, assisted me with today’s visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There are concerns regarding supervision and ratio. I visited all classrooms during today’s visit. Children were observed engaging in free choice activities, teacher directed activities, mealtime, rest time, routine caretaking and staff/child interaction. I spoke with both administrators and asked if you had any concerns regarding supervision. Both administrators stated that at this time they do not have any concerns regarding supervision. You, Tammy Southers, Director, stated that you have had a couple incidents recently with children running out of their classrooms and running in the hallway and you had to go after those children. You also stated that you received a parent complaint on March 2, 2026 that a child in space 116 was left unattended in the classroom. You stated you watched video footage and cannot see the teacher on the video. I requested to view video footage and you stated you no longer have access to view this footage. You, Ellen Spradlin, Assistant Director, stated that recently you were involved in an incident where a child from space 116 was dropped off in a classroom and the child took off running down the hallway and you chased this child then brought them back to their classroom. I interviewed seven additional staff members and asked if they had any concerns regarding supervision. Two staff members stated that on March 4, 2024, a staff member entered space 116 and saw a four year old child laying on a couch in the classroom. The staff member then brought the child with them into the hallway where they encountered another staff member. The classroom teacher for space 116 was down the hallway heading towards the playground. The staff member who found the child then brought the child back to their class. A staff member stated that on this same day around this same time, a different child from space 116 was walking down the hallway with their classroom teacher, left the line, and ran into the kitchen where the door was wide open. The child did run back to their class after briefly running in and out of the kitchen. The other five additional staff members I interviewed either stated they did not have concerns regarding supervision, or did not have concrete dates, times or specific examples of when a supervision incident took place. One staff member did state that on March 13, 2026 a child from space 120 was left on the playground, however, once the staff member and I communicated further, the staff member stated that the child was never left unattended, as their class was on the playground with the child, even though the teacher from space 120 went back to their classroom without one of the children in the class. I was able to confirm the allegation based on information received from staff interviews. Therefore, the allegation regarding supervision is substantiated. I spoke with both administrators and asked if you had any concerns regarding ratio. Both administrators stated that at this time they do not have any concerns regarding ratio. I interviewed seven additional staff members and asked if they had any concerns regarding ratio. One staff member stated that during the weeks of March 2, 2026 through March 13, 2026, their classroom was out of ratio at least four times. During today’s visit I reviewed all Face-To-Name Transition Sheets for this timeframe for space 116. I was able to confirm that during these two weeks the teacher in space 116 was not alone with more than 13 four and five year old children, which is in compliance with staff/child ratio. The ratio for this classroom is 1:13. The other six additional staff members I interviewed either stated they did not have concerns regarding ratio, or did not have concrete dates, times or specific examples of when a ratio incident took place. I was unable to confirm the allegation based on information received from staff interviews and Name-To-Face Transition Sheets. Therefore, the allegation regarding ratio is unsubstantiated. Today we discussed the bathroom in space 117. You stated that recently the toilet was not working and the bathroom light was out so you advised the classroom teachers to take children to use the restroom in a neighboring classroom. You also stated that when you put the emergency work order in, maintenance came right away and the bathroom light and toilet were repaired that day. Also, please ensure all bathrooms throughout the facility have paper towels and soap. Today we also discussed that since your facility provides diapers to infants in care, you will continue ensuring all infants enrolled at the facility will have their correct diaper size available to them based on their weight and height. The following violations were cited during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On 3/4/26 a staff member found a four year old child left unattended in space 116 while the class was walking down the hallway, transitioning to the playground. .1801(a)(1-5) 9995 Children shall not be in the kitchen except when participating in a supervised activity. On 3/4/26 a child from space 116 was walking with their classroom to the playground when the child ran out of line into the kitchen where the door was open. During today's visit I observed the kitchen door open with no staff member present inside. This is a violation of a requirement in 15A NCAC 18A .2808 (e). Technical Assistance was provided on the following: Please ensure teachers are doing a complete classroom, playground and hallway sweep, in addition to completing their Face-To-Name Transition Sheets during each transition. Face-To-Name Transition Sheets must be completed during every transition and throughout the day entire day. Please ensure these sheets are completed. During today’s visit the kitchen door was left wide open and no one was inside. You, Ellen Spradlin, took the key down and stated that going forward, staff have to knock to enter the kitchen and the cook has to let them in. Consultation was provided on the following: Please ensure the bathroom in space 110 is properly cleaned, free of debris and well maintained, especially if children come from outdoors and utilize this bathroom. The classroom is not currently in use. Please ensure any music played in the facility is free of inappropriate language and the volume of the music is appropriate, and does not interfere with seeing and hearing the children in other classrooms and in the hallway. The music should not be blaring into hallways and cause a disturbance to other classrooms. Please ensure all new staff receive training and coaching during and after the onboarding process. Due to supervision being cited a follow up visit may be conducted, and due to the substantiation of the allegation of supervision, an Administrative Action may be issued based on Child Care Rule. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A three star licensed is required to be eligible to receive DSS subsidy. The violation(s) documented must be corrected immediately. On or before March 31, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID #: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected or what you will do to prevent this violation from reoccurring (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0226-152L Visit Date: 2/18/2026 Number Present: 126 Completed Date: 2/18/2026 Age: From 0 To 5 Total Minutes: 300 Time In: 11:45 AM Time Out: 04:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Tammy Southers, Director, and Ellen Spradlin, Assistant Director, assisted me with today’s visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding inappropriate discipline practices. I visited classrooms during today’s visit. Children were observed engaging in free choice activities, mealtime, rest time, and staff/child interaction. I spoke with both of you and asked if you had any concerns regarding inappropriate discipline practices, or had there been any issues this month that you were made aware of regarding inappropriate discipline practices. You, the Director, stated that you do not currently have any concerns regarding inappropriate discipline practices, however, you and the Assistant Director were made aware of two incidents that occurred on February 13, 2026 and February 18, 2026 regarding a classroom teacher from space 115 speaking inappropriately in front of a child and using harsh tones. On February 13, 2026, the classroom teacher from space 115 brought a child to the lobby where the Assistant Director was seated. The classroom teacher informed the Assistant Director that the child had a bowel movement that caused a bathroom accident and did not have any extra clothing to change into. The Assistant Director told the teacher that the child needed to be changed and to put a pull up on the child. The teacher then walked away and made their way down the hallway with the child and began going from room to room looking for clothing for the child. Once the teacher reached a classroom with a changing table, the child was changed. A parent, who stopped in the classroom at that time informed you, the Director, that the tone of the classroom teacher from space 115 was off. You, the Director, stated that based upon the incident that occurred HR was contacted and the classroom teacher from space 115 met with HR regarding the incident. You also stated that on January 11, 2026, a staff meeting was held, and proper changing procedures were discussed for children who are being potty trained or already potty trained. Today, February 18, 2026, the classroom teacher from space 115 was walking in the hallway with a group of children and noticed a child that was previously enrolled in their classroom standing in the doorway of a different classroom. The teacher from space 115 told the child in the doorway to go back in their classroom. It was reported to you, the Assistant Director, that the teacher from space 115 spoke harshly to the child in the doorway. Once you received this information you informed the Director, then you both spoke with the teacher from space 115 and provided a coaching opportunity related to using nurturing tones in the classroom. I interviewed three additional staff members regarding inappropriate discipline practices. One of the staff members interviewed was the classroom teacher from space 115 mentioned in the allegation. One staff member stated that they have not seen any instances this month related to inappropriate discipline practices or harsh tones being used with children. Another staff member relayed two separate instances that occurred on February 13, 2026 and February 18, 2026. The staff member stated that the classroom teacher from space 115 went past the classroom they were in, while grabbing a child by their wrist and going down the hallway. This staff member stated that the child was having difficulty keeping up with the pace of the teacher. The staff member stated that the classroom teacher from space 115 used foul language in front of the child as they were walking down the hallway. This staff member also stated that on February 18, 2026, they witnessed a child standing in the doorway of a classroom. The staff member stated that the classroom teacher from space 115 was walking down the hallway with a group of children and told the child in the doorway that they needed to get back in the classroom, threatened the child and used a harsh tone. The staff member then stated that they told the classroom teacher from space 115 that it isn’t right to speak to the child in that way. The classroom teacher from space 115 stated that on February 13, 2026, a child in the classroom had a bowel movement and had a bathroom accident. The child did not have a change of clothes so the teacher went to the lobby to inform an administrator. The teacher told the Assistant Director that the child had a bathroom accident and did not have a change of clothes. The administrator stated that the child needed to be changed and advised the teacher to put a pull up on the child. The teacher then went to multiple classrooms in the facility to find clothing for the child. While walking down the hallway the teacher stated that they did use foul language but cannot remember the exact words said. The teacher eventually found a classroom with a changing table and another teacher, who was already changing diapers in their classroom, changed the child and put a pull up on the child. The classroom teacher from space 115 also stated that on February 18, 2026 they were walking in the hallway with a group of children. They saw a child, who was previously enrolled in their classroom, in the doorway inching their way into the hallway. The teacher from space 115 stated, “Do you want to come in the classroom with me?” The child said, “Yes”. Then the teacher stated that the child needed to go back into the classroom and behave. The child went back into the classroom and a nearby staff member said, “Now you know you need to watch your tone. You’re always getting in trouble.” The classroom teacher from space 115 then stated, “I don’t care” and went back to their classroom. You, the Director and Assistant Director, brought this teacher into the office to talk about the incident that just occurred and provided the teacher with a coaching opportunity. I was unable to confirm the allegation based on information received from staff interviews Therefore, the allegation regarding inappropriate discipline practices is unsubstantiated. Although unrelated to the allegation, a violation was cited today due to the classroom teacher in space 115 using foul language in front of a child. The following violation was cited during today’s visit: Violation Number Comment Rule 325 Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. On 2/13/26 a classroom teacher from space 115 used foul language in front of a child while in the hallway. .1802 Technical Assistance was provided on the following: Please discuss with all staff that nurturing tones must be used with all children throughout the facility, and that using foul language in a child care setting is highly inappropriate. I recommend documenting that the conversation took place, providing each staff member with written information regarding nurturing tones and proper staff/child interaction. I also highly recommend all members of the administration team continuously conducting a walk through of the facility each day to ensure children are being handled and spoken to in a nurturing manner. Consultation was provided on the following: Please ensure that children have an adequate supply of clothing, especially children who are being potty trained. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A three star licensed is required to be eligible to receive DSS subsidy. The violation(s) documented must be corrected immediately. On or before March 4, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 brittany.j.adams@dhhs.nc.gov At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 1225-138L Visit Date: 12/18/2025 Number Present: 109 Completed Date: 12/18/2025 Age: From 0 To 5 Total Minutes: 415 Time In: 10:50 AM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Tammy Southers, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions were monitored during today’s visit. The allegations are as follows: There are concerns regarding children's records related to medical action plans, nutrition, general safety related to the outdoor environment, health/sanitation, staff qualifications, and staff/child ratio. I visited each classroom during today’s visit. Children were observed engaging in meal time, rest time, routine care taking, free choice and staff child interaction. I spoke with you and asked if you had any concerns regarding children's records related to medical action plans. You stated you do not currently have any concerns regarding children's records related to medical action plans, and you showed me medical action plans and permission to administer forms for the children in the facility with medical conditions. During today’s visit I confirmed that these documents were placed in the classroom. I interviewed six additional staff members regarding children's records related to medical action plans. Five staff members stated they do not currently have concerns regarding children's records related to medical action plans. One staff member stated that when a child, unrelated to the allegation, was enrolled in their classroom initially, they were not made aware of the child’s medical condition and did not know the child needed a medical action plan. The medical action plan was on file but not in the classroom. I ensured the staff member that the medical action plan would be shared with them for review and to keep the plan on file in their classroom for further review when needed. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding children's records related to medical action plans was unsubstantiated. I spoke with you and asked if you had any concerns regarding staff qualifications related to identifying signs of distress due to a child's medical condition. You stated you do not currently have any concerns regarding staff qualifications. During staff interviews I learned that the classroom teachers for the child included in the complaint report were made aware of the child's medical condition by the child's parents. Today we discussed ensuring that all staff are aware of the medical conditions of children in their care and that they are trained on how to observe these children, provide emergency medication to these children, and monitor for signs of these children being in distress due to their medical conditions. I interviewed six additional staff members regarding staff qualifications. Five staff members did not currently have concerns regarding staff qualifications. One staff member stated that when a child, unrelated to the allegation, was enrolled in their classroom and initially they were not made aware of the child’s medical condition and did not know the child needed a medical action plan. This same staff member did state that they were made aware of the child’s medical condition after the second day the child was in care. I informed this staff member that they would receive a copy of the child’s medical action plan and to thoroughly review their plan so they are aware of how to help the child in case of an emergency related to their medical condition. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding staff qualifications was unsubstantiated. I spoke with you and asked if you had any concerns regarding nutrition. You stated you do not currently have any concerns regarding nutrition. During today’s visit I reviewed the menu, which included a variety of meals each day, and listed the correct items that were served to the children today. I interviewed six additional staff members regarding nutrition. Five staff members stated that they either do not have concerns regarding nutrition and the items on the menu being what is actually served, or they stated that they have not reviewed the menu prior to meal time to confirm if the menu items listed for the day were current. One staff member noted the improvement of the menu items being listed as being the same items that the children received during meal time. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding nutrition was unsubstantiated. I spoke with you and asked if you had any concerns regarding general safety related to the outdoor environment. You stated you do not currently have any concerns regarding general safety related to the outdoor environment. During today’s visit I monitored the toddler playground and did not observe any safety concerns or hazards. I interviewed five additional staff members regarding general safety related to the outdoor environment. Three staff members did not currently have concerns regarding the outdoor environment. Two staff members spoke about the rubber surface on the playground peeling and children placing the pieces in their mouth. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding general safety related to the outdoor environment was unsubstantiated. I spoke with you and asked if you had any concerns regarding health/sanitation. You stated you do not currently have any concerns regarding health/sanitation. I did not observe any health and sanitation concerns throughout the entire facility during today’s visit. I interviewed six additional staff members regarding health/sanitation, and all six staff confirmed the proper three step procedure for sanitizing toys during the day and after the facility closes. Toys are sent to the kitchen each evening for the three step procedure for sanitizing toys to be completed. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding health/sanitation was unsubstantiated. I spoke with you and asked if you had any concerns regarding staff/child ratio. You stated you do not currently have any concerns regarding staff/child ratio. You stated on December 5, 2025, you coached the classroom teachers in space 115 regarding staff/child ratio. Also, on December 8, 2025, you conducted a staff meeting and discussed staff/child ratio. I did not observe any classrooms out of compliance regarding staff/child ratio during today’s visit. I did review a name to face sheet dated for December 10, 2025 for space 115 that showed one classroom teacher being out of ratio for 25 minutes in the morning. The ratio for that 3-4 year old classroom is 1:10 for this facility, and the classroom teacher had a ratio of 1:13. I interviewed five additional staff members regarding staff/child ratio. Four staff members stated they do not currently have any concerns regarding staff/child ratio. One staff member stated that on December 10, 2025 they were left out of ratio in space 115. I was able to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding staff/child ratio was substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 315 When combining age groups, the staff/child ratios for the youngest child in the group was not maintained for the entire group. On December 10, 2025, a teacher in space 115 was left out of ratio for 25 minutes. The classroom ratio for 3-4 year olds at this facility is 1:10. The teacher had a ratio of 1:13. .0713(a)(1) Technical Assistance was provided on the following: It is highly recommended that an additional staff meeting is conducted to review child care rules related to staff/child ratio, name to face sheets, and how to properly utilize the sheets. I informed administration and interviewed staff that children should not be dropped off by parents or passed over from another classroom if that is going to cause the classroom to be out of ratio. Please continue ensuring that a walk through of the entire facility is being conducted every day. While conducting the walk through please review name to face sheets and ensure each classroom is following the correct ratio for the age group in their care. Consultation: I was informed today that in space 115 classroom teachers were adding thickener to a child’s food at a parent's request. I discussed with administration and one of the classroom teachers that this cannot take place, and that not only does proper documentation need to be on file for this child, stating that this thickener is needed by the child when drinking or eating, but also administration or the cook needs to be in charge of this process. I also discussed with administration and classroom teachers that the two children in the facility that need thickener for drinks and meals need to have a medical action plan, and teachers need to review this plan and be fully aware of what those children’s medical needs are, and how to assist them in case of an emergency. I confirmed with administration that both medical action plans were placed in the designated classrooms (space 115 and space 121). Please ensure all children in the facility that have an allergy or medical condition is listed on an updated allergy list and posted in each classroom. Also, please ensure each teacher is made aware of any child that enters their classroom that has a medical condition and/or emergency medication, and ensure that the teacher has access to their permission to administer medication form if required, medication log if required, medical action plan, and emergency medication if required. Please ensure all classroom teachers are taking their first aid bags on the playground, or anywhere they take their classroom in the facility. If a child in their classroom has an emergency medication, please ensure that medication is in that bag and always placed five feet from the floor. The emergency medication must be wherever the child is. Please continue ensuring that classrooms are given the correct utensils and meal portions to ensure each child is getting the meal components and proper portion sizes for each meal. Please try to ensure meal times align with classroom schedules as often as you are able. Due to their being inquiries regarding illness and what illness requires exclusion, I have listed the link below for the Communicable Diseases and Exclusion Chart. Please feel free to share this information with all staff. https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/C/Communicable%20Diseases%20and%20Exclusion%20Chart%20February%202025.pdf?ver=cHvgTobo5HsKgVoyE4J2jQ%3D%3D Due to a ratio violation being cited today, a follow up visit may be conducted at your facility and an administrative action may be recommended based upon rule .2200. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. A three star licensed is required to be eligible to receive DSS subsidy. The violation(s) documented must be corrected immediately. On or before January 1, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID #: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected or what you will do to prevent this violation from reoccurring (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 1125-198L Visit Date: 11/24/2025 Number Present: 82 Completed Date: 11/24/2025 Age: From 0 To 6 Total Minutes: 225 Time In: 11:00 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Elaisha Alston, Acting Team Lead, assisted me with the visit. Tonya Mesimera, Floating Director, was present at the facility, as the site Director is out this week. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding nutrition. I visited each classroom during today’s visit. Children were observed engaging in free choice activities indoors and outdoors, meal time, routine care taking, staff/child interaction, and rest time. I interviewed a total of ten staff members today who stated they currently have concerns regarding nutrition at the facility. All staff interviewed stated that the required meal components are often not given during lunch time, and that often times items are missing. One staff member stated that there have been times when a protein was missing. Another staff member stated that sometimes a grain is missing. Two staff members stated that often times menu items are not updated as meals are changed often throughout the week. During today’s visit I reviewed today’s lunch menu which listed the following items: Milk, bagel, carrots, oranges. When I arrived in the kitchen lunch was fully prepared and the items were as follows: Milk, breaded chicken nuggets, carrots and mangos. Portion sizes were adequate for each age group being served. I requested that the menu be updated, and that was done immediately, prior to the meal being served. I was able to confirm the allegation based on information received from staff interviewed and observation. Therefore, the allegation regarding nutrition was substantiated. During today’s visit I was made aware of a supervision incident, unrelated to the allegation, that occurred on the afternoon of Wednesday November 12, 2025 when a three year old child was left in space 119 for an unknown amount of time. I interviewed a total of three staff members to confirm the details of the incident. A parent picking up their child noticed the child alone in the classroom and brought the child to space 120. The teacher in space 120 then requested that the teacher in space 121 take the child so that they would not be out of ratio. The teacher in space 121 then took the child to be with their class who was on the playground. When the teacher from space 121 brought the three year old child from space 119 to meet the class on the playground, they informed the teacher from space 119 that the child was left alone in the classroom. On the morning of Thursday November 13, 2025 the teacher in space 121 informed a member of the admin team of the incident that occurred. The member of the admin team then informed the administrator. The member of the admin team also spoke with the parent who found the child in space 119 and confirmed the incident. I was also informed that the staff member in space 119 was terminated. The following violations were cited during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 12, 2025, a three year old child was left alone in space 119 for an unknown amount of time. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Several menu items throughout the month were missing the required components and did not comply with the Meal Patterns for Children in Child Care Programs. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Prior to several meals being served during the week of November 17, 2025, and on occasion during the weeks prior, food substitution was not recorded on the menu prior to the meal or snack being served. 10A NCAC 09 .0901(b) Technical Assistance was provided on the following: Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA). A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. Today we also reviewed the USDA Lunch and Supper Meal Pattern and section .0900 – Nutrition Standards in child care rules. We focused on 10A NCAC 09 .0901. Please ensure, when food is provided by the facility, menus for meals and snacks are planned at least one week in advance and at least one dated copy of the current week's menu is posted where it can be seen by parents and food preparation staff. This is a child care rule. Also, a variety of meals and snacks shall be provided throughout the week, and substitutions shall be of the same food value and recorded on the menu prior to the meal or snack being served. Please ensure that the face to name sheets the facility currently has available are being used anytime a transition is being conducted in the facility. Please also ensure that supervision policies are reviewed with staff within two weeks from today’s visit, to ensure all staff is aware of proper supervision practices. Due to supervision being cited a follow up visit may be conducted. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 8, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID #: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected or what you will do to prevent this violation from reoccurring (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0901 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 1125-198L Visit Date: 11/24/2025 Number Present: 82 Completed Date: 11/24/2025 Age: From 0 To 6 Total Minutes: 225 Time In: 11:00 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Elaisha Alston, Acting Team Lead, assisted me with the visit. Tonya Mesimera, Floating Director, was present at the facility, as the site Director is out this week. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding nutrition. I visited each classroom during today’s visit. Children were observed engaging in free choice activities indoors and outdoors, meal time, routine care taking, staff/child interaction, and rest time. I interviewed a total of ten staff members today who stated they currently have concerns regarding nutrition at the facility. All staff interviewed stated that the required meal components are often not given during lunch time, and that often times items are missing. One staff member stated that there have been times when a protein was missing. Another staff member stated that sometimes a grain is missing. Two staff members stated that often times menu items are not updated as meals are changed often throughout the week. During today’s visit I reviewed today’s lunch menu which listed the following items: Milk, bagel, carrots, oranges. When I arrived in the kitchen lunch was fully prepared and the items were as follows: Milk, breaded chicken nuggets, carrots and mangos. Portion sizes were adequate for each age group being served. I requested that the menu be updated, and that was done immediately, prior to the meal being served. I was able to confirm the allegation based on information received from staff interviewed and observation. Therefore, the allegation regarding nutrition was substantiated. During today’s visit I was made aware of a supervision incident, unrelated to the allegation, that occurred on the afternoon of Wednesday November 12, 2025 when a three year old child was left in space 119 for an unknown amount of time. I interviewed a total of three staff members to confirm the details of the incident. A parent picking up their child noticed the child alone in the classroom and brought the child to space 120. The teacher in space 120 then requested that the teacher in space 121 take the child so that they would not be out of ratio. The teacher in space 121 then took the child to be with their class who was on the playground. When the teacher from space 121 brought the three year old child from space 119 to meet the class on the playground, they informed the teacher from space 119 that the child was left alone in the classroom. On the morning of Thursday November 13, 2025 the teacher in space 121 informed a member of the admin team of the incident that occurred. The member of the admin team then informed the administrator. The member of the admin team also spoke with the parent who found the child in space 119 and confirmed the incident. I was also informed that the staff member in space 119 was terminated. The following violations were cited during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 12, 2025, a three year old child was left alone in space 119 for an unknown amount of time. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Several menu items throughout the month were missing the required components and did not comply with the Meal Patterns for Children in Child Care Programs. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Prior to several meals being served during the week of November 17, 2025, and on occasion during the weeks prior, food substitution was not recorded on the menu prior to the meal or snack being served. 10A NCAC 09 .0901(b) Technical Assistance was provided on the following: Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA). A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. Today we also reviewed the USDA Lunch and Supper Meal Pattern and section .0900 – Nutrition Standards in child care rules. We focused on 10A NCAC 09 .0901. Please ensure, when food is provided by the facility, menus for meals and snacks are planned at least one week in advance and at least one dated copy of the current week's menu is posted where it can be seen by parents and food preparation staff. This is a child care rule. Also, a variety of meals and snacks shall be provided throughout the week, and substitutions shall be of the same food value and recorded on the menu prior to the meal or snack being served. Please ensure that the face to name sheets the facility currently has available are being used anytime a transition is being conducted in the facility. Please also ensure that supervision policies are reviewed with staff within two weeks from today’s visit, to ensure all staff is aware of proper supervision practices. Due to supervision being cited a follow up visit may be conducted. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 8, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID #: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected or what you will do to prevent this violation from reoccurring (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 1125-198L Visit Date: 11/24/2025 Number Present: 82 Completed Date: 11/24/2025 Age: From 0 To 6 Total Minutes: 225 Time In: 11:00 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Elaisha Alston, Acting Team Lead, assisted me with the visit. Tonya Mesimera, Floating Director, was present at the facility, as the site Director is out this week. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding nutrition. I visited each classroom during today’s visit. Children were observed engaging in free choice activities indoors and outdoors, meal time, routine care taking, staff/child interaction, and rest time. I interviewed a total of ten staff members today who stated they currently have concerns regarding nutrition at the facility. All staff interviewed stated that the required meal components are often not given during lunch time, and that often times items are missing. One staff member stated that there have been times when a protein was missing. Another staff member stated that sometimes a grain is missing. Two staff members stated that often times menu items are not updated as meals are changed often throughout the week. During today’s visit I reviewed today’s lunch menu which listed the following items: Milk, bagel, carrots, oranges. When I arrived in the kitchen lunch was fully prepared and the items were as follows: Milk, breaded chicken nuggets, carrots and mangos. Portion sizes were adequate for each age group being served. I requested that the menu be updated, and that was done immediately, prior to the meal being served. I was able to confirm the allegation based on information received from staff interviewed and observation. Therefore, the allegation regarding nutrition was substantiated. During today’s visit I was made aware of a supervision incident, unrelated to the allegation, that occurred on the afternoon of Wednesday November 12, 2025 when a three year old child was left in space 119 for an unknown amount of time. I interviewed a total of three staff members to confirm the details of the incident. A parent picking up their child noticed the child alone in the classroom and brought the child to space 120. The teacher in space 120 then requested that the teacher in space 121 take the child so that they would not be out of ratio. The teacher in space 121 then took the child to be with their class who was on the playground. When the teacher from space 121 brought the three year old child from space 119 to meet the class on the playground, they informed the teacher from space 119 that the child was left alone in the classroom. On the morning of Thursday November 13, 2025 the teacher in space 121 informed a member of the admin team of the incident that occurred. The member of the admin team then informed the administrator. The member of the admin team also spoke with the parent who found the child in space 119 and confirmed the incident. I was also informed that the staff member in space 119 was terminated. The following violations were cited during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. On November 12, 2025, a three year old child was left alone in space 119 for an unknown amount of time. .1801(a)(1-5) 501 Meals/snacks did not comply with the Meal Patterns for Children in Child Care Programs. Several menu items throughout the month were missing the required components and did not comply with the Meal Patterns for Children in Child Care Programs. 10A NCAC 09 .0901(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Prior to several meals being served during the week of November 17, 2025, and on occasion during the weeks prior, food substitution was not recorded on the menu prior to the meal or snack being served. 10A NCAC 09 .0901(b) Technical Assistance was provided on the following: Meals and snacks served to children in a child care center shall comply with the Meal Patterns for Children in Child Care Programs from the United States Department of Agriculture (USDA). A copy of the Meal Patterns for Children in Child Care Programs is available online at https://www.fns.usda.gov/cacfp/meals-and-snacks. Today we also reviewed the USDA Lunch and Supper Meal Pattern and section .0900 – Nutrition Standards in child care rules. We focused on 10A NCAC 09 .0901. Please ensure, when food is provided by the facility, menus for meals and snacks are planned at least one week in advance and at least one dated copy of the current week's menu is posted where it can be seen by parents and food preparation staff. This is a child care rule. Also, a variety of meals and snacks shall be provided throughout the week, and substitutions shall be of the same food value and recorded on the menu prior to the meal or snack being served. Please ensure that the face to name sheets the facility currently has available are being used anytime a transition is being conducted in the facility. Please also ensure that supervision policies are reviewed with staff within two weeks from today’s visit, to ensure all staff is aware of proper supervision practices. Due to supervision being cited a follow up visit may be conducted. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 8, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID #: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected or what you will do to prevent this violation from reoccurring (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0625-188L Visit Date: 6/26/2025 Number Present: 51 Completed Date: 6/26/2025 Age: From 0 To 10 Total Minutes: 390 Time In: 08:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Angeliris Hernandez, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding staff/child ratios. I visited each classroom during today’s visit. Children were observed engaging in free choice activities indoors and outdoors, meal time, routine care taking, staff/child interaction, and rest time. During the walk through all classrooms maintained proper staff/child ratios. I reviewed sign in and name to face sheets during the walk through and all were found to be in compliance. I spoke with you and asked if you had any concerns regarding staff/child ratios. You stated you do not currently have any concerns regarding staff/child ratios over the past six months. You stated you were recently made aware of a concern with staff/child ratios by a parent. The parent stated on April 10, 2025 she noticed a classroom teacher out of ratio, and she went to you and stated that a classroom teacher needed assistance, but you were assisting with ratio in an infant classroom. The parent also stated that on April 22, 2025 her child’s classroom Preschool 2 (space 118), which contains three and four year old children, was out of ratio. The ratio is one to ten, and thirteen children were present I interviewed four staff members and asked do they have any concerns regarding staff/child ratios. One staff member stated that they do not currently have any concerns regarding staff/child ratios. Three out of four staff members interviewed stated that they do have concerns regarding staff/child ratios over the past six months. Three out of four staff members interviewed stated that on average they were left out of ratio one to two times per week for anywhere from five minutes to twenty minutes. These three interviewed staff members did not give dates and/or times when they were out of ratio, and I was unable to confirm this information based upon my review of program records including sign in and name to face sheets. Three out of four interviewed staff members stated that when they call for assistance when they are out of ratio, administrators come to assist most of the time. One staff member stated that on April 10, 2025, they were out of ratio in Pre K 1 (space 117) and a parent noticed this and asked if they needed assistance. The staff member had a classroom with four and five year old children, had a ratio of one to thirteen, and was over by one child. The parent then went down to an infant classroom where the Director was located and asked for the classroom teacher out of ratio to be assisted. The parent told the teacher that the Director stated they were assisting in the infant classroom because they were keeping that classroom in ratio. The staff member stated that the Director never came to the classroom to assist with ratio, and they only became in ratio once another staff member arrived several minutes later. On June 18, 2025 and June 19, 2025, the Director informed me that I may be receiving a complaint from a parent regarding staff/child ratios. During both calls the Director stated that on April 10, 2025 the parent came into the infant classroom the Director was assisting in and requested assistance for a classroom that was out of ratio. The Director stated that they informed the parent that they could not leave the infant classroom they were in or they would make that classroom out of ratio. During today’s initial interview, the Director stated that on April 10, 2025 they went down to the Pre K 1 classroom that was out of ratio once they left the infant classroom around 9:00 AM to assist. The Pre K 1 classroom sign in and name to face sheet for April 10, 2025 does not align with this information, and states that the Director arrived in the Pre K 1 classroom at 8:45 AM. The infant sign in and name to face sheet confirms that the Director left the infant classroom at 9:00 AM. I was able to confirm the allegation based on information received from interviewed staff during today’s visit. Therefore, the allegation regarding staff/child ratios is substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. On April 10, 2025 a classroom teacher with four and five year old children in space 117 was left out of ratio for several minutes. 10A NCAC 09 .2818 Technical Assistance was provided on the following: It is highly recommended that a staff meeting is conducted with all current staff within ten business days, discussing proper staff/child ratios for each classroom, and what to do when a classroom becomes out of ratio. It is encouraged that sign in and name to face sheets are reviewed, and how to properly complete these documents is discussed. It is also recommended that a sign in sheet is created to document all in attendance at the staff meeting discussing the above items. Due to ratio being cited today, a follow up visit may be conducted at your facility and an administrative action may be recommended based upon rule .2200. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 10, 2025, I must receive a compliance letter that describes accurately and in detail, how and when the violations were corrected. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID#: Date Written: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. During today’s visit the current Written Reprimand Administrative Action was reviewed with the Director and Assistant Director including the appeal process. The Director stated they will be appealing the administrative action, and I reviewed the steps on the last page of the administrative action document regarding how to complete the process. The administrative action was received and posted today. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0625-188L Visit Date: 6/26/2025 Number Present: 51 Completed Date: 6/26/2025 Age: From 0 To 10 Total Minutes: 390 Time In: 08:00 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Angeliris Hernandez, Director, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding staff/child ratios. I visited each classroom during today’s visit. Children were observed engaging in free choice activities indoors and outdoors, meal time, routine care taking, staff/child interaction, and rest time. During the walk through all classrooms maintained proper staff/child ratios. I reviewed sign in and name to face sheets during the walk through and all were found to be in compliance. I spoke with you and asked if you had any concerns regarding staff/child ratios. You stated you do not currently have any concerns regarding staff/child ratios over the past six months. You stated you were recently made aware of a concern with staff/child ratios by a parent. The parent stated on April 10, 2025 she noticed a classroom teacher out of ratio, and she went to you and stated that a classroom teacher needed assistance, but you were assisting with ratio in an infant classroom. The parent also stated that on April 22, 2025 her child’s classroom Preschool 2 (space 118), which contains three and four year old children, was out of ratio. The ratio is one to ten, and thirteen children were present I interviewed four staff members and asked do they have any concerns regarding staff/child ratios. One staff member stated that they do not currently have any concerns regarding staff/child ratios. Three out of four staff members interviewed stated that they do have concerns regarding staff/child ratios over the past six months. Three out of four staff members interviewed stated that on average they were left out of ratio one to two times per week for anywhere from five minutes to twenty minutes. These three interviewed staff members did not give dates and/or times when they were out of ratio, and I was unable to confirm this information based upon my review of program records including sign in and name to face sheets. Three out of four interviewed staff members stated that when they call for assistance when they are out of ratio, administrators come to assist most of the time. One staff member stated that on April 10, 2025, they were out of ratio in Pre K 1 (space 117) and a parent noticed this and asked if they needed assistance. The staff member had a classroom with four and five year old children, had a ratio of one to thirteen, and was over by one child. The parent then went down to an infant classroom where the Director was located and asked for the classroom teacher out of ratio to be assisted. The parent told the teacher that the Director stated they were assisting in the infant classroom because they were keeping that classroom in ratio. The staff member stated that the Director never came to the classroom to assist with ratio, and they only became in ratio once another staff member arrived several minutes later. On June 18, 2025 and June 19, 2025, the Director informed me that I may be receiving a complaint from a parent regarding staff/child ratios. During both calls the Director stated that on April 10, 2025 the parent came into the infant classroom the Director was assisting in and requested assistance for a classroom that was out of ratio. The Director stated that they informed the parent that they could not leave the infant classroom they were in or they would make that classroom out of ratio. During today’s initial interview, the Director stated that on April 10, 2025 they went down to the Pre K 1 classroom that was out of ratio once they left the infant classroom around 9:00 AM to assist. The Pre K 1 classroom sign in and name to face sheet for April 10, 2025 does not align with this information, and states that the Director arrived in the Pre K 1 classroom at 8:45 AM. The infant sign in and name to face sheet confirms that the Director left the infant classroom at 9:00 AM. I was able to confirm the allegation based on information received from interviewed staff during today’s visit. Therefore, the allegation regarding staff/child ratios is substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. On April 10, 2025 a classroom teacher with four and five year old children in space 117 was left out of ratio for several minutes. 10A NCAC 09 .2818 Technical Assistance was provided on the following: It is highly recommended that a staff meeting is conducted with all current staff within ten business days, discussing proper staff/child ratios for each classroom, and what to do when a classroom becomes out of ratio. It is encouraged that sign in and name to face sheets are reviewed, and how to properly complete these documents is discussed. It is also recommended that a sign in sheet is created to document all in attendance at the staff meeting discussing the above items. Due to ratio being cited today, a follow up visit may be conducted at your facility and an administrative action may be recommended based upon rule .2200. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 10, 2025, I must receive a compliance letter that describes accurately and in detail, how and when the violations were corrected. You can send an email and in the body of the email you can simply include the following items: Facility Name: Facility ID#: Date Written: Administrator's Name: Violation Item # (List each violation item # separately): How the violation was corrected (List each violation correction separately under the corresponding violation item #): Please email the information to: brittany.j.adams@dhhs.nc.gov Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. During today’s visit the current Written Reprimand Administrative Action was reviewed with the Director and Assistant Director including the appeal process. The Director stated they will be appealing the administrative action, and I reviewed the steps on the last page of the administrative action document regarding how to complete the process. The administrative action was received and posted today. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0325-170L Visit Date: 3/18/2025 Number Present: 123 Completed Date: 3/18/2025 Age: From 0 To 5 Total Minutes: 164 Time In: 01:01 PM Time Out: 03:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Angeliris Hernandez, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: There is a concern regarding supervision. I visited each classroom during today’s visit. Children were observed engaging in free choice activities, meal time, routine care taking, rest time, and staff/child interaction. On March 13, 2025, after two attempts to get into contact with the intake unit, you self reported an incident that took place at your facility on March 10, 2025 where a child was not adequately supervised in a classroom. A staff member informed you that on March 10, 2025 after they returned from lunch and went into the gym to meet their class, another staff member informed them that they left a child in the classroom. The staff member who returned from lunch then went back into the classroom and retrieved the child and informed the center Director. The center Director called mom and disclosed the information regarding the incident. I interviewed one additional staff member who stated on March 10, 2025, after they returned from lunch and went into the gym to meet their class, another staff member informed them that they left a child sleeping in the classroom. The staff member who returned from lunch immediately went back to the classroom to retrieve the child and brought the child into the gym where the rest of the class was. The staff member then informed the center Director that a child had been left in a classroom and the center Director then reached out to the child’s mother to inform her of the incident. I attempted reaching out to another staff member involved in the incident, however, the staff member is no longer working at the facility and I was unable to get ahold of the staff member by phone. I was able to confirm the allegation based on information received from interviewed staff during today’s visit. Therefore, the allegation regarding supervision was substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. In space 118 a four year old was left unattended in a classroom for several minutes. .1801(a)(1-5) Technical Assistance was provided on the following: The administrator stated that the staff member who left the child in the classroom is no longer employed at the facility. I encouraged the administrator to review supervision practices with all staff at the facility in the near future. Consultation was provided on the following: Due to supervision being cited today, a follow up visit may be conducted at your facility and an administrative action may be recommended based upon rule .2200. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 1, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: Visit Date: 12/3/2024 Number Present: 97 Completed Date: 12/3/2024 Age: From 0 To 5 Total Minutes: 380 Time In: 09:55 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Christina Blunt, Acting Director, assisted me with the walk through. The last annual compliance visit was conducted on June 25, 2024. The last sanitation inspection was completed on October 25, 2024. The last fire inspection was conducted April 16, 2024. Your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 82% prior to today’s visit. The center's four star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor environment was completed. Children were observed engaged in free choice activities indoors and outdoors, story time, caretaking routines, staff/child interaction, meal time and rest time. Fire drills are being completed monthly as required. Emergency drills are being conducted every three months as required. Incident logs were monitored during today’s visit. Playground inspections are being conducted monthly. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. Ointments and Permission to Administer forms were monitored during today’s visit. No emergency medications were monitored during today’s visit. All staff files were monitored for criminal background checks, First Aid/CPR, Recognizing and Responding, ITS/SIDS and BSAC during today’s visit. The following violations were documented today: Violation Number Comment Rule 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. A staff member hired on 3/28/23 as the group leader for the school age classroom did not have a current BSAC certificate on file and available for review. .2510(c) 1757 A valid qualification letter was not on file and available to review at the facility. A staff member hired on 2/16/21 did not have a current criminal qualification letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 5/13/24 did not have a current child maltreatment certificate on file and available for review. .1102(g) Technical Assistance was provided on the following: We discussed reviewing staff and training worksheets and staff files monthly to ensure all criminal background checks are kept current in addition to health and safety and on going trainings. We discussed staff with an expired criminal background check completing the necessary steps to obtain a current criminal background check within 15 days. If staff’s background check is not obtained within 15 days, staff will temporarily suspend employment until the criminal background check is received. We discussed ensuring that group leaders who work with school age children obtain BSAC within 90 days of employment, and their certificate being kept on file and available for review. Consultation was provided on the following: We discussed administrators doing a walk through of the facility daily and visiting each classroom to ensure children are being attended to in a nurturing manner and the proper tone is being used. We discussed administrators continuing to coach staff and assist staff in their classrooms. We discussed staff reviewing Permission to Administer forms thoroughly to ensure the form is filled out in it’s entirety. We discussed ensuring both pages of the Infant Feeding Schedule are kept together and both pages are posted. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 17, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 Email: brittany.j.adams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: Visit Date: 12/3/2024 Number Present: 97 Completed Date: 12/3/2024 Age: From 0 To 5 Total Minutes: 380 Time In: 09:55 AM Time Out: 04:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Christina Blunt, Acting Director, assisted me with the walk through. The last annual compliance visit was conducted on June 25, 2024. The last sanitation inspection was completed on October 25, 2024. The last fire inspection was conducted April 16, 2024. Your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 82% prior to today’s visit. The center's four star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor environment was completed. Children were observed engaged in free choice activities indoors and outdoors, story time, caretaking routines, staff/child interaction, meal time and rest time. Fire drills are being completed monthly as required. Emergency drills are being conducted every three months as required. Incident logs were monitored during today’s visit. Playground inspections are being conducted monthly. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. Ointments and Permission to Administer forms were monitored during today’s visit. No emergency medications were monitored during today’s visit. All staff files were monitored for criminal background checks, First Aid/CPR, Recognizing and Responding, ITS/SIDS and BSAC during today’s visit. The following violations were documented today: Violation Number Comment Rule 1445 All group leaders were not at least 18 years of age, have a high school diploma, and/or had not completed Basic School Age Care (BSAC) training. A staff member hired on 3/28/23 as the group leader for the school age classroom did not have a current BSAC certificate on file and available for review. .2510(c) 1757 A valid qualification letter was not on file and available to review at the facility. A staff member hired on 2/16/21 did not have a current criminal qualification letter on file and available for review. G.S. 110-90.2(b) & (d) & .2703(e) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on 5/13/24 did not have a current child maltreatment certificate on file and available for review. .1102(g) Technical Assistance was provided on the following: We discussed reviewing staff and training worksheets and staff files monthly to ensure all criminal background checks are kept current in addition to health and safety and on going trainings. We discussed staff with an expired criminal background check completing the necessary steps to obtain a current criminal background check within 15 days. If staff’s background check is not obtained within 15 days, staff will temporarily suspend employment until the criminal background check is received. We discussed ensuring that group leaders who work with school age children obtain BSAC within 90 days of employment, and their certificate being kept on file and available for review. Consultation was provided on the following: We discussed administrators doing a walk through of the facility daily and visiting each classroom to ensure children are being attended to in a nurturing manner and the proper tone is being used. We discussed administrators continuing to coach staff and assist staff in their classrooms. We discussed staff reviewing Permission to Administer forms thoroughly to ensure the form is filled out in it’s entirety. We discussed ensuring both pages of the Infant Feeding Schedule are kept together and both pages are posted. As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Here are some important links on the DCEEE website that may be helpful: -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 17, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 Email: brittany.j.adams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0724-002L Visit Date: 7/11/2024 Number Present: 120 Completed Date: 7/11/2024 Age: From 0 To 12 Total Minutes: 340 Time In: 09:50 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Christina Blunt, Director in Training, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: Developmentally appropriate environment Supervision Staff/child ratio Sanitation and health. I visited each classroom during today’s visit. Children were observed engaging in free play indoor and outdoor, staff/child interactions, caretaking routines, and rest time. I spoke with you and asked if you had any concerns with a developmentally appropriate environment. You stated there are no concerns at this time regarding a developmentally appropriate environment. I interviewed staff members that stated they do not have concerns regarding a developmentally appropriate environment. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding a developmentally appropriate environment was unsubstantiated. I spoke with you and asked if you had any concerns with supervision. You stated there are no concerns at this time regarding supervision. I interviewed staff members that stated they do not have concerns regarding supervision. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I spoke with you and asked if you had any concerns with staff/child ratio. You stated there are no concerns at this time regarding staff/child ratio. I interviewed staff members that stated they have concerns regarding staff child ratio. During staff interviews it was stated that classrooms with children ages 0-12 were being left out of ratio for an extended period of time in the mornings. I was able to confirm the allegation based on information received from interviewed staff. Therefore, the allegation regarding staff/child ratio was substantiated. I spoke with you and asked if you had any concerns with sanitation and health. You stated there are no concerns at this time regarding sanitation and health. I interviewed staff members that stated there is an inflatable splash pad that holds water used Wednesdays for water play. I also saw a picture of this inflatable splash pad in use posted in the hallway of the facility. I was able to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding sanitation and health is substantiated. The following violation(s) was observed during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. I interviewed staff members that stated they have concerns regarding staff child ratio. During staff interviews it was stated that classrooms with children ages 0-12 were being left out of ratio for an extended period of time in the mornings. 10A NCAC 09 .2818 1915 Aquatic activities were permitted in hot tubs, spas, saunas or steam rooms, portable wading pools, natural bodies of water, or other unfiltered non disinfected containments of water. Based on staff interviews and a picture posted in the facility, an inflatable splash pad that holds water is being used on Wednesdays during water play. .1403(b)(1-5) Technical Assistance was provided on the following: We discussed: Ensuring that staff/child ratio is maintained at all times and not allowing a parent to drop a child off until another staff member is present in the room to assist with maintaining ratio. Ensuring that the facility does not have or allow any child to use wading pools or splash pads. Consultation was provided on the following: We discussed: Ensuring that when individuals who clean the facility are present, they do not clean while children are present in the classroom, and if classroom floors are mopped while children are out of the classroom, ensuring those floors are dry before children go back into the classroom. Inspecting classrooms daily to ensure that there are no ants or other insects present in the classroom, and if so, the proper measures are taken to rid the area of such insects. Ensuring each staff member uses appropriate tones with children and handle children in a nurturing manner. Ensuring each staff member is demonstrating proper supervision techniques by walking around classrooms and outdoor play spaces to ensure ratio is maintained in addition to ensuring the safety of children. Ensuring children have access to water to drink throughout the day. Ensuring that children are given the correct portions during meal time. Ensuring each classroom is properly lit, and if a bulb goes out in the classroom, ensuring the bulb is replaced as soon as possible to assist with maintaining proper supervision. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: 0724-002L Visit Date: 7/11/2024 Number Present: 120 Completed Date: 7/11/2024 Age: From 0 To 12 Total Minutes: 340 Time In: 09:50 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. You, Christina Blunt, Director in Training, assisted me with the visit. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions were monitored during today’s visit. The allegations are as follows: Developmentally appropriate environment Supervision Staff/child ratio Sanitation and health. I visited each classroom during today’s visit. Children were observed engaging in free play indoor and outdoor, staff/child interactions, caretaking routines, and rest time. I spoke with you and asked if you had any concerns with a developmentally appropriate environment. You stated there are no concerns at this time regarding a developmentally appropriate environment. I interviewed staff members that stated they do not have concerns regarding a developmentally appropriate environment. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding a developmentally appropriate environment was unsubstantiated. I spoke with you and asked if you had any concerns with supervision. You stated there are no concerns at this time regarding supervision. I interviewed staff members that stated they do not have concerns regarding supervision. I was unable to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding supervision was unsubstantiated. I spoke with you and asked if you had any concerns with staff/child ratio. You stated there are no concerns at this time regarding staff/child ratio. I interviewed staff members that stated they have concerns regarding staff child ratio. During staff interviews it was stated that classrooms with children ages 0-12 were being left out of ratio for an extended period of time in the mornings. I was able to confirm the allegation based on information received from interviewed staff. Therefore, the allegation regarding staff/child ratio was substantiated. I spoke with you and asked if you had any concerns with sanitation and health. You stated there are no concerns at this time regarding sanitation and health. I interviewed staff members that stated there is an inflatable splash pad that holds water used Wednesdays for water play. I also saw a picture of this inflatable splash pad in use posted in the hallway of the facility. I was able to confirm the allegation based on information received from interviewed staff and observations during today’s visit. Therefore, the allegation regarding sanitation and health is substantiated. The following violation(s) was observed during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. I interviewed staff members that stated they have concerns regarding staff child ratio. During staff interviews it was stated that classrooms with children ages 0-12 were being left out of ratio for an extended period of time in the mornings. 10A NCAC 09 .2818 1915 Aquatic activities were permitted in hot tubs, spas, saunas or steam rooms, portable wading pools, natural bodies of water, or other unfiltered non disinfected containments of water. Based on staff interviews and a picture posted in the facility, an inflatable splash pad that holds water is being used on Wednesdays during water play. .1403(b)(1-5) Technical Assistance was provided on the following: We discussed: Ensuring that staff/child ratio is maintained at all times and not allowing a parent to drop a child off until another staff member is present in the room to assist with maintaining ratio. Ensuring that the facility does not have or allow any child to use wading pools or splash pads. Consultation was provided on the following: We discussed: Ensuring that when individuals who clean the facility are present, they do not clean while children are present in the classroom, and if classroom floors are mopped while children are out of the classroom, ensuring those floors are dry before children go back into the classroom. Inspecting classrooms daily to ensure that there are no ants or other insects present in the classroom, and if so, the proper measures are taken to rid the area of such insects. Ensuring each staff member uses appropriate tones with children and handle children in a nurturing manner. Ensuring each staff member is demonstrating proper supervision techniques by walking around classrooms and outdoor play spaces to ensure ratio is maintained in addition to ensuring the safety of children. Ensuring children have access to water to drink throughout the day. Ensuring that children are given the correct portions during meal time. Ensuring each classroom is properly lit, and if a bulb goes out in the classroom, ensuring the bulb is replaced as soon as possible to assist with maintaining proper supervision. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 25, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 brittany.j.adams@dhhs.nc.gov You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: Visit Date: 6/25/2024 Number Present: 105 Completed Date: 6/25/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You Angeliris Hernandez, Director were not present. Christina Blunt, Director in training, assisted with today’s visit. Deborah Howell, Child Care Consultant, assisted me with today's visit. The last annual compliance visit was conducted on July 6, 2023. The last sanitation inspection was completed on March 22, 2024, with an “Approved” classification with 25 demerits. The last fire inspection was conducted April 16, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 73% percent prior to today’s visit. The center's four star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free play both indoor and outdoor, routine caretaking, staff/child interaction, story time, meal time and rest time. Fire drills are being completed monthly as required. Incident logs were monitored during today’s visit. Incident reports are being filed in children’s individual files. Playground inspections are being conducted monthly. Your playground meets child care safety standards. No concerns were observed. Materials, toys, and equipment throughout the facility were developmentally appropriate, and in good repair. Medications, permission to administer forms, and medical action plans were monitored today. A selection of staff files and children’s files were monitored during today’s visit. Transportation was monitored. The following violations were documented today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space 108 B, a current lesson plan was not posted. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Menu was not updated at point of service. 10A NCAC 09 .0901(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 108 B, sleep checks were not documented and up to date. .0606(g) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees hired on 5/28/24 did not complete orientation within 2 weeks. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one of the vehicles was expired. .1002(b) 1329 Application for enrollment did not include all required information. A child's application was missing information. .0801(a)(1-7) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill had not been completed within 90 days. .0604(u);.0302(d)(8) Technical Assistance was provided on the following: We discussed ensuring that vehicle registration is always up to date as required by state and federal regulation. We discussed ensuring that emergency drills are completed and documented every three months. We discussed ensuring that changes to the menu are documented as soon as they occur. We discussed ensuring that activity plans are current and posted in the classroom. We discussed completing and documenting orientation within the first two and six weeks of hire. We discussed ensuring that sleep checks in infant classrooms are conducted and documented every 15 minutes. We discussed ensuring that children’s applications are completed in their entirety. Consultation was provided on the following: We discussed ensuring that children’s applications be updated annually. We discussed ensuring that plastic bags remain 5 feet up in classrooms with children under 3 years of age. We discussed ensuring that children are not at the table for meal time several minutes prior to the meal being brought in the classroom. We discussed having a sufficient quantity of materials in the classroom to allow all children to use the materials at some time during the day, and to allow for a range of choices. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 Email: brittany.j.adams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: Visit Date: 6/25/2024 Number Present: 105 Completed Date: 6/25/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You Angeliris Hernandez, Director were not present. Christina Blunt, Director in training, assisted with today’s visit. Deborah Howell, Child Care Consultant, assisted me with today's visit. The last annual compliance visit was conducted on July 6, 2023. The last sanitation inspection was completed on March 22, 2024, with an “Approved” classification with 25 demerits. The last fire inspection was conducted April 16, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 73% percent prior to today’s visit. The center's four star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free play both indoor and outdoor, routine caretaking, staff/child interaction, story time, meal time and rest time. Fire drills are being completed monthly as required. Incident logs were monitored during today’s visit. Incident reports are being filed in children’s individual files. Playground inspections are being conducted monthly. Your playground meets child care safety standards. No concerns were observed. Materials, toys, and equipment throughout the facility were developmentally appropriate, and in good repair. Medications, permission to administer forms, and medical action plans were monitored today. A selection of staff files and children’s files were monitored during today’s visit. Transportation was monitored. The following violations were documented today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space 108 B, a current lesson plan was not posted. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Menu was not updated at point of service. 10A NCAC 09 .0901(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 108 B, sleep checks were not documented and up to date. .0606(g) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees hired on 5/28/24 did not complete orientation within 2 weeks. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one of the vehicles was expired. .1002(b) 1329 Application for enrollment did not include all required information. A child's application was missing information. .0801(a)(1-7) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill had not been completed within 90 days. .0604(u);.0302(d)(8) Technical Assistance was provided on the following: We discussed ensuring that vehicle registration is always up to date as required by state and federal regulation. We discussed ensuring that emergency drills are completed and documented every three months. We discussed ensuring that changes to the menu are documented as soon as they occur. We discussed ensuring that activity plans are current and posted in the classroom. We discussed completing and documenting orientation within the first two and six weeks of hire. We discussed ensuring that sleep checks in infant classrooms are conducted and documented every 15 minutes. We discussed ensuring that children’s applications are completed in their entirety. Consultation was provided on the following: We discussed ensuring that children’s applications be updated annually. We discussed ensuring that plastic bags remain 5 feet up in classrooms with children under 3 years of age. We discussed ensuring that children are not at the table for meal time several minutes prior to the meal being brought in the classroom. We discussed having a sufficient quantity of materials in the classroom to allow all children to use the materials at some time during the day, and to allow for a range of choices. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 Email: brittany.j.adams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: BRITTANY ADAMS Operation Type: Center Case Number: Visit Date: 6/25/2024 Number Present: 105 Completed Date: 6/25/2024 Age: From 0 To 5 Total Minutes: 320 Time In: 09:25 AM Time Out: 02:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You Angeliris Hernandez, Director were not present. Christina Blunt, Director in training, assisted with today’s visit. Deborah Howell, Child Care Consultant, assisted me with today's visit. The last annual compliance visit was conducted on July 6, 2023. The last sanitation inspection was completed on March 22, 2024, with an “Approved” classification with 25 demerits. The last fire inspection was conducted April 16, 2024, and your facility was approved for daytime care only. The center's compliance history was reviewed with the operator. The program’s compliance history was 73% percent prior to today’s visit. The center's four star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free play both indoor and outdoor, routine caretaking, staff/child interaction, story time, meal time and rest time. Fire drills are being completed monthly as required. Incident logs were monitored during today’s visit. Incident reports are being filed in children’s individual files. Playground inspections are being conducted monthly. Your playground meets child care safety standards. No concerns were observed. Materials, toys, and equipment throughout the facility were developmentally appropriate, and in good repair. Medications, permission to administer forms, and medical action plans were monitored today. A selection of staff files and children’s files were monitored during today’s visit. Transportation was monitored. The following violations were documented today: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In space 108 B, a current lesson plan was not posted. GS 110-91(12); .0508(a) 528 Food substitution was not of comparable food value or recorded on the menu prior to the meal or snack being served. Menu was not updated at point of service. 10A NCAC 09 .0901(b) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In space 108 B, sleep checks were not documented and up to date. .0606(g) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees hired on 5/28/24 did not complete orientation within 2 weeks. .1101(a)(b) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. Registration for one of the vehicles was expired. .1002(b) 1329 Application for enrollment did not include all required information. A child's application was missing information. .0801(a)(1-7) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill had not been completed within 90 days. .0604(u);.0302(d)(8) Technical Assistance was provided on the following: We discussed ensuring that vehicle registration is always up to date as required by state and federal regulation. We discussed ensuring that emergency drills are completed and documented every three months. We discussed ensuring that changes to the menu are documented as soon as they occur. We discussed ensuring that activity plans are current and posted in the classroom. We discussed completing and documenting orientation within the first two and six weeks of hire. We discussed ensuring that sleep checks in infant classrooms are conducted and documented every 15 minutes. We discussed ensuring that children’s applications are completed in their entirety. Consultation was provided on the following: We discussed ensuring that children’s applications be updated annually. We discussed ensuring that plastic bags remain 5 feet up in classrooms with children under 3 years of age. We discussed ensuring that children are not at the table for meal time several minutes prior to the meal being brought in the classroom. We discussed having a sufficient quantity of materials in the classroom to allow all children to use the materials at some time during the day, and to allow for a range of choices. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Brittany Adams, Child Care Consultant PO Box 470753 Charlotte, NC 28247 Email: brittany.j.adams@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (704) 594-0049 or by email at brittany.j.adams@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: TAMIKA POWELL Operation Type: Center Case Number: 0624-136A Visit Date: 6/17/2024 Number Present: 100 Completed Date: 6/17/2024 Age: From 0 To 10 Total Minutes: 135 Time In: 09:30 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Angeliris Hernandez, administrator, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Hernandez and an additional staff member. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 491 Caregiver did not respond at the earliest opportunity to an infant or toddler’s physical and emotional needs. On June 12, 2024, a staff member did not respond to a five-month-old infant's crying for approximately fifty (50) minutes. .0511(b)(1) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs.On May 13, 2024, a staff member lifted a ten-month-old infant by one arm and sat the child in a feeding chair. The staff member used inappropriate tone and language when telling the child, “you can do it yourself,” in reference to feeding. The staff member snatched a spoon from the child and continuously tried to feed the child though the child no longer wanted to eat. G.S. 110-91(10) Violations must be corrected immediately. Within one week (June 24, 2024), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at: Tamika Powell, Investigations Consultant 2201 Mail Service Center Raleigh, NC 27699-2200 (919)715-1013 - fax Tamika.t.powell@dhhs.nc.gov You may contact me at Tamika Powell, Investigations Consultant, (704) 330-9725, Tamika.t.powell@dhhs.nc.gov or Veronica Grant, South Central Investigations Team Supervisor, veronica.grant@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DEBORAH HOWELL Operation Type: Center Case Number: 0524-206L Visit Date: 5/21/2024 Number Present: 115 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 168 Time In: 01:12 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The allegations are as follows: There are concerns that a child wasn’t cared for in a nurturing and caring manner. This was a self-report. You, Angie Hernandez, Director, assisted me with the visit. I conducted a walkthrough of the facility I did not observe any nurture and care concerns. I observed children transitioning from nap to snack. Staff/child ratio, group size, supervision, use of licensed space, space capacity, and license restrictions, were monitored. According to your self-report, a staff member was observed on camera by a parent taking a toy from that parent’s child and nudging the child with the toy to move the child out of the way. I interviewed two staff members. I received and/or reviewed the following written documentation. 1. Employee file 2. Staff written and signed statement. 3. Observation form written by the director reporting what the mother observed on camera. 4. Name to Face transition log for May 6, 2024. 5. I have requested to view video footage of May 6, 2024, at 12:00pm. You spoke to the District Manager, Jennifer Warren, via phone. She stated that she was out of town currently but upon return to her office she would be able to see if the video was still available. Ms. Warren stated that she had seen the video and would be able to speak with me about it if she was not able to retrieve it. This investigation will remain open until the video can be viewed or DM can be interviewed and a determination to substantiate or unsubstantiate can be made. You will be notified in writing of the decision. Upon completion of the investigation on May 23, 2024, the following was determined: Video footage of the incident in question shows the staff member using a toy to swat a child a total of four times making contact with the child. The video shows the child walking away from the staff member crying. The staff member does not console the child. Doing so is not providing a nurturing and caring environment for children. Based on staff interviews, and video footage the allegation regarding nurture and care can be confirmed and therefore is substantiated. One violation was cited after completion of the investigation. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member used a toy to swat at a child, making contact a total of four times. G.S. 110-91(10) Technical Assistance provided: Having the monitoring screens in the director’s office may be an option to allow more frequent supervision of staff. Provide training for teachers on how to supervise/direct adults. In this situation, the staff in question was sitting while the other teacher in the classroom was doing the work. This resulted in multiple children who appeared to get restless while waiting for their bed. Re-train staff on appropriate vs. inappropriate ways to interact with children. All violations cited must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. Your letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature I advise you to be prepared to provide supporting documentation in the form of photos, documents, certificates, etc. should I request them in order to clarify or verify compliance. For your convenience, your letter may be sent by email to: Deborah.k.howell@dhhs.nc.gov I must receive your compliance letter no later than June 6, 2024. Please Note: If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Violations of this nature may result in the Division of Child Development and Early Education taking administrative action against the license. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Compliance History: You are required to maintain compliance with all applicable childcare rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all childcare facilities to maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. If you have any questions, feel free to contact me by phone at (704) 798-5220 or by email at Deborah.k.howell@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: THE CHILDREN'S COURTYARD #3212 Facility ID: 13000517 Consultant: DANA STIKELEATHER Operation Type: Center Case Number: Visit Date: 8/21/2023 Number Present: 98 Completed Date: 8/21/2023 Age: From 0 To 5 Total Minutes: 190 Time In: 09:55 AM Time Out: 01:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Unannounced Visit Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my July 6, 2023, Annual Compliance Visit. You, Ms. Twaini Holt, director, assisted me with the visit. Children were observed during outdoor time, free play activities, transitions, routines, and nap. The following violation documented during the July 6, 2023, visit was monitored for compliance during this visit: Item 705 Equipment and furnishings were not sturdy, stable, and free of hazards. On the toddler playground, the treehouse area has chipping/peeling brown paint and it is splintering in places. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. On the school age playground, there is a broken wooden step with exposed screws. This is a violation of a requirement in .0601(c). Parts of this violation have been corrected but part of it has not been corrected. The following has been corrected: On the toddler playground, the treehouse area has chipping/peeling brown paint and it is splintering in places. On the school age playground, there is a broken wooden step with exposed screws. The following has not been corrected: On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. You submitted an extension request within two weeks of the visit, but you were unable to provide a date for completion. You have been in contact with me concerning this item number and stated that you have submitted work orders for the repairs. You have been unable to get a date of completion for the items that still need to be corrected. Due to items not being corrected and a completion date not being provided, a follow up visit was conducted. We discussed making sure that items that need to be fixed are marked on the playground safety inspections and repaired as soon as possible. We discussed the importance of items being corrected as they are found and not when a visit is conducted, and a violation is cited. The following violation was documented: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. On the preschool playground, the steps and platform on the climbing equipment, the car, and the ramp have chipping/peeling brown paint and it is splintering in places. There is a hole where the green turf and blue pour in surfacing meet. .0601(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 4, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. While the Division allow you time to explain how you have corrected violations when violations are cited, it is expected you correct all violations immediately. When you are asked to send a compliance letter to me, it is expected and required that your compliance letter be sent to me no later than the date indicated in this documentation. Your letter must include the following: -Name of your program -ID number of your program -Date of Letter -Violation number -Explain how you corrected the violation (send supporting documentation to show compliance) -Describe your plan to make sure you will not have that same violation in the future -Name or signature of the person who wrote the letter. (If emailing the letter, your email address will be considered your digital signature.) Technical assistance was given today concerning the following: We discussed the outdoor play area. We discussed the importance of maintaining the outdoor play area so that everything is in good repair and there are not any hazards. It was recommended that as soon as you see items that need to be fixed that you submit work orders for the repairs. We also discussed for you to inform staff to let you know if they see items that need to be repaired. We discussed ways to block off the parts of the playground that have not been repaired. We discussed adjusting outdoor times so that you would use another outdoor area for the children that use this playground. We also discussed that the playground space is needed for your licensed capacity and that it could not be for an extended time or permanently. We also discussed using another company that could get the playground repaired sooner. Thank you for your time today. You may contact me at 704-594-0049 or by email at dana.stikeleather@dhhs.nc.gov with any questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.