On June 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations including not providing truthful information to parents, not following food policy, failing to provide injury report and first aid, not meeting the needs of a child, not following policy for parent access, failing to follow expulsion policy, failing to handle parent concerns and complaints, lack of supervision, failing to sanitize bottles, and lack of sanitation in the refrigerator. An investigation was conducted on June 12, 2025. Based on interviews and documentation reviewed this complaint is substantiated for not providing truthful information to parents. LS #1 reviewed two written incident reports and viewed video footage from May 14, 2025, which all showed different explanations of what happened to Child #1 on May 14, 2025. Based on interviews and documentation reviewed, this complaint is substantiated for failing to follow their policy regarding parents or guardian s visits and monitoring of the program. Staff #3 stated Administrator #1 directed Parent #1 and Parent #2 to stop visiting. Owner #1 stated there was an open-door policy for both parents, but then asked if they could send a message before coming in so they could coordinate a time to come in. Based on interviews and documentation reviewed, this complaint is substantiated for failing to follow expulsion policy. LS #1 reviewed documentation from one meeting held on June 4, 2025, with both parents. The handbook states, child care will be terminated if you or your family becomes a safety threat by becoming hostile and we cannot resolve the situation. Based on information provided through interviews it does not appear the family was a safety threat or hostile. Based on staff interviews and video footage reviewed from May 14, 2025, there is no evidence to substantiate this complaint for lack of supervision. Adequate staff were present in the classroom, which was in correct staff-to-child ratio. Staff st ated they sit with children at mealtimes to supervise them and encourage them to eat. Based on interviews and documentation reviewed there is no evidence to substantiate this complaint for not following food policy. Parents provide food and the schedule posted follows the classroom practices. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to provide an injury report and first aid. The incident report dated May 14, 2025, was signed and dated by the parent or guardian. The incident report also states there was no visible injury. The incident reported dated May 15, 2025, stated parent or guardian refused to sign. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for not meeting the needs of a child. Staff #1 and Staff #3 both stated they sit with the children, give hugs, and pick them up when in distress. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to handle parental concerns and complaints. Owner #1 stated there is an administrator only application on Brightwheel, which allows private communication and appointment scheduling with administrators. The administrator held a meeting with both parents to discuss their concerns. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to sanitize bottles. The facility does not provide food or milk. Staff #1 and Owner #1 stated milk bottles sent from home are rinsed and sent home daily. Based on interviews and observations at the visit, there is no evidence to substantiate this complaint for lack of sanitation in the refrigerator. The refrigerator is cleaned every Friday, unless needed beforehand. The refrigerator appeared clean upon inspection by LS #1 and LS #2. An additional concern noted was a review of video footage showed two staff members using cell phones while caring for children.