The Office of Child Care Licensing (OCCL) received a complaint on May 10, 2024, regarding diaper changing and not following their policies. An investigation was conducted on May 15, 2024. This complaint is substantiated for diaper changing because the administrator stated diapers are changed as needed for the children, but the classrooms also have diaper changing times which are around 8:00 am, 11:00 am, and 2:00 pm. OCCL requires diapers to be checked at least hourly and changed when wet or soiled. This complaint is substantiated for not following their policies because the parent handbook states, We encourage all children to be dropped off no later than 9:00 am." By using the word encourage, this is a recommendation, not a requirement. However, the administrator informed a parent their child would not be accepted if he came later than 12:30 pm since it would be disruptive to the routine and nap time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 772192^OCCL Standards Complaint^26-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 3, 2024, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation. It was sent to the Delaware State Police and the Office of Child Care Licensing (OCCL) and accepted for investigation regarding improper discipline. This complaint was also self-reported by the owner to the report line and OCCL. On July 9, 2024, a detective stated the staff confessed to smacking the child and was charged. This complaint is substantiated for improper discipline because the staff admitted she smacked the child in the face. The owner terminated the staff s employment. A concern noted was staff did not follow the center s written policy regarding child abuse and neglect reporting requirements because the staff member who witnessed the incident did not call the hotline to report what she witnessed. In addition, the owner did not call the hotline until OCCL directed her to call. The incident occurred on May 31, 2024, but it was not called into the hotline until June 3, 2024. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 772192^IA Investigation^22-MAY-25 04.00.00.000000 AM GMT^Substantiated^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^21-JUL-21 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^OCCL received a complaint on July 12, 2021. An investigation was conducted on July 13, 2021, regarding failure to change a diaper and failure to notify a parent of a rash or injury. There is no evidence to substantiate this complaint for not changing an infant as required because all staff denied this allegation. A daily log for Child #1 from the incident date was observed and showed diaper changes were conducted as required. Documentation regarding diaper changes for infants and toddlers on the date of the visit was observed and showed diaper changes were conducted as required. There is no evidence to substantiate the concern regarding a rash or injury because both staff stated there was no rash, just redness. An additional concern noted is improper staff-to-child ratio because Staff #2 was alone with eight children, the youngest was nine-months-old, during nap time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^29-SEP-21 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on August 25, 2021, regarding improper staff-to-child ratios, not wear facial coverings properly, not following proper sanitation guidelines, and not providing notification to parents when a child is exposed to a contagious disease or condition. An investigation was conducted on September 7, 2021. There is no evidence to substantiate the complaint because all staff denied improper staff-to-child ratios, denied not wearing facial coverings properly, denied not following proper sanitation guidelines, and denied not providing notification to parents when a child is exposed to a contagious disease or condition. Additionally, the reviewed attendance records showed proper staff-to-child ratios were being followed in the morning opening classroom, LS Kenton observed all staff properly wearing a facial covering, correct staff-to-child classroom ratios, and no evidence the center is following proper sanitation regulations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^10-FEB-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on January 9, 2023, regarding improper disciple. An investigation was begun on January 12, 2023, and concluded on January 20, 2023. There is no evidence to substantiate this complaint for improper discipline because all staff members interviewed denied the allegation and stated they have never pushed, grabbed, or yell at any children. Additionally, the licensing specialist reviewed video footage for the nine days the Reporter was present in the center. During those nine days, the video footage that was reviewed did not show any staff members grabbing or pushing a child. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^05-MAY-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on April 6, 2023, regarding improper staff-to-child ratios, not following accident/injury procedures, not conducting health checks, not following infant feeding schedules, not conducting monthly evacuation drills and fire prevention inspections, and staff not being truthful. An investigation was conducted on April 18, 2023. The complaint is substantiated for improper staff-to-child ratios because one staff member was present with 20 children, ages three to five, in the Pre-K classroom. There is no evidence to substantiate the allegations that accident/injury procedures are not being followed and health checks are not being conducted because the staff interviewed denied the allegations. There is no evidence to substantiate the allegation that infant feeding schedules are not being followed because the three infants enrolled had current feeding schedules and staff stated they are followed. There is no evidence to substantiate the allegation that evacuation drills and fire prevention inspections are not being conducted because a monthly evacuation drill and fire prevention inspection were documented as complete for March. There is no evidence to substantiate the allegation that staff are not being truthful because the staff interviewed denied the allegation. Additional concerns noted were there were not enough staff to fulfill, at a minimum, administrative, fiscal, clerical, cleaning, maintenance, food services, direct child care, and supervisory functions; a staff member s attendance was not accurately documented; and the activity schedule in the Pre-K classroom was not being followed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^20-MAY-24 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^The Office of Child Care Licensing received a complaint on March 28, 2024, regarding improper discipline and not providing truthful information. An investigation was conducted on April 4, 2024. There is no evidence to substantiate this complaint for improper discipline because Staff #3 stated she has never observed Staff #2 hit any children. Additionally, LS Donovan reviewed video footage, and it did not appear that Staff #2 hit any child. There is no evidence to substantiate not providing truthful information regarding the child getting bitten because the center was unable to produce the injury report, but Staff #2 stated Child #1 was bitten close to the end of the day. Additional concerns noted were the Reporter and Staff #2 stated Child #1 was bitten, but the center could not provide the injury report and a separate injury report reflected the parent was not notified Child #1 sustained a bruise to her face. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^06-MAY-24 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on April 4, 2023, regarding a staff member present without a comprehensive background check. An investigation was conducted on April 4, 2024. This complaint is substantiated because Staff #2 was present in the center without a comprehensive background check and was alone with children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^18-MAR-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint regarding having an unsafe indoor space. An investigation was conducted on February 13, 2025. There is no evidence to substantiate this complaint because the licensing specialist did not observe or smell any fire residue during the visit. Additionally, Administrator #1 stated the center did not have a fire, but burnt food in the oven triggered the fire alarm. The fire department came to inspect the center and gave the center permission to return to the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 776741^OCCL Standards Complaint^07-MAY-25 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) cannot legally disclose if a complaint was also received or investigated by any other agency. OCCL investigations of regulatory non-compliance begin when clearance from other agencies, when applicable, have been received. The Office of Child Care Licensing (OCCL) received four complaints regarding improper discipline. An investigation began on April 2, 2025, and concluded on April 16, 2025. This complaint is substantiated because Staff #2 and Staff #4 received disciplinary actions for being rough with children in their care. Additionally, video footage reviewed showed Staff #2 roughly putting a child back on his nap mat, and Staff #4 was observed pushing a child roughly away from her and placing another child roughly in a seat. During the investigation, other concerns were the center thermostat read 65 degrees, a staff member was present at the center and did not have a comprehensive background check and eligibility determined, and a child was made to rest and not given a quiet activity after 30 minutes of not sleeping. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 781347^OCCL Standards Complaint^16-DEC-21 05.00.00.000000 AM GMT^No Evidence to Substantiate^A complaint was received on August 4, 2021, regarding a staff member inappropriately touching a child in care. An investigation was conducted on December 9, 2021. There is no evidence to substantiate this complaint because there was no disclosure by the child or staff members regarding the complaint allegations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 787277^OCCL Standards Complaint^25-APR-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on April 20, 2022, regarding screen time. An investigation was conducted on April 22, 2022. There was no evidence to substantiate the complaint because the facility has shown age-appropriate material and screen time activities permissions were signed by parent/guardian and are limited to one hour or less per day, unless a special event occurred. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 787277^OCCL Standards Complaint^12-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On March 18, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 18, 2024, and accepted it for investigation regarding improper discipline and notification to OCCL. An investigation was conducted on March 22, 2024. There is no evidence to substantiate this complaint for failure to provide notification to OCCL because OCCL was notified of the injury as required. There is no evidence to substantiate the allegation of improper discipline because according to video footage, the administrator was observed interacting with the children and playfully tapping and pushing them with a book. The children were smiling during the interactions. Concerns noted were the incident report provided to the parents and OCCL did not contain accurate information on how the injury occurred. The incident report stated Child #1 lost his balance on the chair, but the video footage shows he was knocked over out of the chair as a result of the administrator s actions. Non-Compliance Cited: Reg #26: Ensure staff provide truthful information to parents and OCCL. The incident report stated Child #1 lost his balance on the chair, but the video footage shows he was knocked over out of the chair as a result of the administrator s actions. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 787716^OCCL Standards Complaint^28-AUG-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^A complaint was received by the Report Line on June 29, 2023, and accepted for investigation by the Institutional Abuse Unit (IAU). The complaint was sent to the Office of Child Care Licensing (OCCL) on June 29, 2023, and accepted for investigation regarding lack of supervision, improper discipline, and accident/injury procedures. On August 2, 2023, IAU stated the case would be closed as no evidence to substantiate because the injury appeared to be consistent with normal play. OCCL s investigation began on July 10, 2023, and concluded on August 21, 2023. There is no evidence to substantiate the complaint because staff stated there were no signs of injury to the child when he left the facility at the end of the day on June 28, 2023 and viewed video footage from the date in question showed no indication of injury to Child #1. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 787716^IA Investigation^24-AUG-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 787716^OCCL Standards Complaint^11-SEP-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^A complaint was received by the Child Abuse and Neglect Report Line on August 13, 2023, and accepted for investigation by the Institutional Abuse Unit (IAU). The complaint was sent to the Office of Child Care Licensing (OCCL) on August 14, 2023, and accepted for investigation for lack of respect for children and their needs. On August 24, 2023, IAU stated the case would be closed as no evidence to substantiate because there was no disclosure made by Child #1 at the Child Advocacy Center, and no indication Staff #2 was ever alone with Child #1 based on video reviews of August 11, 2023. OCCL s investigation was conducted on August 28, 2023. There is no evidence to substantiate the complaint because Staff #2 denied the allegation and staff stated Staff #2 is never alone with children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 796096^OCCL Standards Complaint^16-MAY-23 04.00.00.000000 AM GMT^Substantiated^On March 27, 2023, two complaints were made to the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on March 27, 2023, regarding staff not following notification requirements for a serious or potentially serious injury and staff providing false information to a child s parent about the child s injury. An investigation began on March 29, 2023, and ended on April 3, 2023. The complaint is substantiated for staff not following notification requirements for a serious or potentially serious injury because there is no evidence verifying a staff member notified the child s parent of the injury to the child s eye immediately after assisting the child. Although one staff member reported someone called the child s parent right after the accident, another staff member stated no staff had time to call the parent because they were still assessing the child s injury when a relative arrived to pick up the child. The parent told a reporter that no staff said anything to her about the child s injury. Additionally, the administrator documented on the accident or injury report that the injury happened at 10:30 a.m., and notification was provided when a relative picked up the child at 3:00 p.m. The administrator did not document the parent was notified or that staff attempted to contact the parent. A concern noted is that staff s attendance was not accurately documented on March 23, 2023, because no staff were signed into the three-year-old classroom for an hour during naptime. Another concern noted is staff s accounts of the incident were inconsistent. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 796096^OCCL Standards Complaint^28-SEP-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 30, 2023, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Unit (IAU). The Office of Child Care Licensing OCCL received the complaint on August 30, 2023, and accepted it for investigation regarding a child injury and lack of supervision. There is no evidence to substantiate this complaint because all staff members interviewed deny knowledge of an injury to a child in care on August 29, 2023, or any day that week. There is no documentation of parental notification at the time of the injury because no one is aware of a child falling or receiving an injury. Attendance records reflected correct staff-to-child ratios with qualified staff. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 796096^OCCL Standards Complaint^10-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to respect children s needs and family culture and improper discipline. A visit was conducted on May 3, 2024. There is no evidence to substantiate this complaint because Administrator Tiffany Coleman and three staff members were interviewed, and they all denied knowledge of any disrespectful, demeaning, or rude comments about children, families, or co-workers. All staff interviewed denied witnessing or hearing about pinching of children and stated the staff member does not work with toddlers. The Reporter did not respond to OCCL s request for screenshots of the information alleged in this report. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 796096^OCCL Standards Complaint^10-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding dirty indoor space, improper diapering, failure to report injuries, not engaging in respectful communication, and not providing sufficient food. An investigation was conducted on May 15, 2024. There is no evidence to substantiate this complaint for dirty indoor space based on observation of the center. There is no evidence to substantiate this complaint for improper diapering because the staff interviewed stated children s diapers are checked hourly and changed every two hours. There is no evidence to substantiate failure to report injuries based on interviews with staff, as no staff were aware of any injuries to Child #1 or Child #2. There is no evidence to substantiate this complaint for not engaging in respectful communication or lack of food in the center because all staff members interviewed denied knowledge of any disrespectful or rude comments by staff to family members and all staff confirmed children are fed at the required intervals and are provided the required amounts. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^02-APR-25 04.00.00.000000 AM GMT^Substantiated^On March 11, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios. An investigation was conducted on March 17, 2025. This complaint is substantiated for improper staff-to-child ratio based on attendance records reviewed for the week of March 10, 2025, through March 14, 2025. The infant classroom attendance records for March 10, 2025, showed the classroom had seven to eight children with one staff member for over two hours, and five infants signed in with a staff member with no DEEDS Early Learning certificate for 15 minutes. On March 11, 2025, there were eight infants signed in with no staff member signed into the classroom for 10 minutes, and on March 13, 2025, there were seven infants signed in with one staff member for a total of one hour and 59 minutes. On March 10, 2025, the one-year-old classroom had seven children signed in with one staff member for one hour and five minutes. On March 12, 2025, there were seven one-year-old children signed in with one staff member for one hour and 28 minutes, and on March 13, 2025, there were seven children signed in with one staff member for one hour and 30 minutes. On March 14, 2025, there were four one-year-old children signed in with no staff member signed in for one hour and 24 minutes. On March 14, 2025, the school-age classroom had 13 children signed in with a staff member with no DEEDS Early Learning certificate for 25 minutes. An additional concern noted was the measured classroom capacity was exceeded by up to 13 children for the entire week from March 10, 2025, to March 14, 2025, in the morning opening classroom. The one-year-old children and two-year-old children are combining in this same classroom for nap daily, again causing the room to be over the measured classroom capacity. An additional concern noted was inaccurate attendance records because on March 11, 2025, children were not signed into their classroom after nap time in the one-year-old classroom. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^08-AUG-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on July 31, 2025, regarding concerns of lack of supervision. An investigation was conducted on August 5, 2025. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews. Owner #1 and Administrator #1 were interviewed and stated no child was observed being kicked or punched at the facility, and no families were called to notify them of an incident like this occurring. Administrator #1 was the staff member working in Child #1 s classroom on August 1, 2025. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^08-AUG-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on July 31, 2025, regarding concerns of lack of supervision. An investigation was conducted on August 5, 2025. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews and attendance records reviewed. Staff interviewed stated Child #2 was not observed inappropriately touching Child #1. Attendance records reviewed reflected classrooms within correct staff-to-child ratios. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^12-AUG-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on July 31, 2025, regarding concerns of improper discipline due to pinching, scratching, grabbing by one arm, failure to provide injury reports for scratches and other injuries, recording a child without parental consent, and not following health exclusions due to sending child home without due cause. An investigation was conducted on August 5, 2025. There is no evidence to substantiate this complaint for improper discipline based on staff interviews and review of video footage. Owner #1 and six staff members interviewed stated they have not witnessed any improper discipline within the facility. All staff members interviewed stated they have not used improper discipline. There is no evidence to substantiate this complaint for failure to provide injury reports for scratches and other injuries based on staff interviews and documents reviewed. Owner #1 and six staff members stated injury/accident reports are completed for all children. LS #1 observed a completed injury report for Child #1. There is no evidence to substantiate this complaint for recording a child without parents' consent based on staff interviews and enrollment documentation. Owner #1 stated Child #1 was not recorded in an inappropriate manner. There is no evidence to substantiate this complaint for not following health exclusions due to sending a child home without due cause based on staff interviews. Owner #1 stated Child #1 was sent to be evaluated for hand, foot, and mouth disease, as it was currently present in the facility. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^25-AUG-25 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on August 7, 2025, regarding concerns of improper staff-to-child ratios during nap time. An investigation was conducted on August 11, 2025. This complaint is substantiated for improper staff-to-child ratios during nap time based on observations of the classrooms and attendance records reviewed for the week of August 4, 2025, to August 8, 2025. Upon arrival at the facility on August 11, 2025, the infant classroom was observed with seven children, including an infant, with one staff member, the two-year-old classroom was observed with 14 children present, with no children signed into the classroom, and the three-year-old classroom had nine children present. The infant classroom attendance records for the week of August 4, 2025, to August 8, 2025, showed eight children, including at least one infant, with one staff member for an extended time each day during naptime for the entire week. An additional concern noted was the measured classroom capacity was exceeded by up to 6 children at the time of the visit. An additional concern noted was inaccurate attendance records because for the week of August 4, 2025, children were not signed in or out of the classrooms for nap time in multiple classrooms. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^25-AUG-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on August 14, 2025, regarding concerns of improper staff-to-child ratios and concerns of improper discipline. An investigation was conducted on August 18, 2025. There is no evidence to substantiate this complaint for improper staff-to-child ratios based on classroom observations and review of attendance records. Classrooms observed on August 18, 2025, were within the correct staff-to-child ratio, and all attendance records reviewed showed classrooms within the correct staff-to-child ratios. There is no evidence to substantiate this complaint for improper discipline based on staff interviews. Owner #1, Administrator #1, and three staff members interviewed stated they have not witnessed any improper discipline within the facility. One staff member stated they have reminded staff members about their tone but have not observed any improper interactions. Owner #1, Administrator #1, and three staff members interviewed stated they have not used improper discipline. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^09-JAN-26 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on December 17, 2025, regarding concerns of improper staff-to-child ratios, lack of supervision due to staff leaving the classroom for periods of time, and staff not intervening appropriately when negative child behavior occurs. An investigation was conducted on December 23, 2025. There is no evidence to substantiate this complaint for improper staff-to-child ratios based on classroom observations and review of attendance records. Classrooms observed on December 23, 2025, were within the correct staff-to-child ratio, and all attendance records reviewed showed classrooms within the correct staff-to-child ratios. There is no evidence to substantiate this complaint for lack of supervision based on classroom observations and staff interviews. Owner #1, Administrator #1, and four staff members were interviewed separately and stated staff members do not leave the classroom unless there is coverage. There is no evidence to substantiate this complaint for staff members not intervening appropriately when behavior occurs based on staff interviews conducted. Owner #1, Administrator #1, and four staff members were interviewed separately and stated when a child is displaying disruptive behaviors or having a disagreement, they immediately intervene. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^09-MAR-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on February 24, 2026, regarding concerns of lack of supervision. An investigation was conducted on February 26, 2026. There is no evidence to substantiate this complaint for lack of supervision by staff members for not intervening appropriately when behavior occurs based on staff interviews conducted. Administrator #1 and three staff members were interviewed separately stated when a child is displaying disruptive or challenging behaviors they immediately intervene. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 801700^OCCL Standards Complaint^29-APR-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on April 16, 2026, regarding concerns of improper staff-to-child ratios, sanitation, failure to use positive behavior supports, using confining equipment for extended periods of time, inadequate water being available for the children, and snacks not being provided to children. An investigation was conducted on April 22, 2026. There is no evidence to substantiate this complaint for concerns of staff to child ratios based on interviews conducted and attendance records. Owner #1, Administrator #1 and five staff members all stated classrooms follow compliant staff-to-child ratios at all times. Attendance records reflected all classrooms were in staff-to-child ratio for the week of April 13, 2026. There is no evidence to substantiate this complaint for sanitation concerns based on staff interviews conducted and classroom observations. Owner #1, Administrator #1, and five staff members all stated classrooms are cleaned and sanitized daily. Soap and water and bleach and water were observed in all classrooms. There is no evidence to substantiate this complaint for failure to use positive behavior supports or overuse of confining equipment based on staff interviews conducted and observations at the time of this visit. Owner #1, Administrator #1, and five staff members stated they have only observed appropriate positive behavior supports within the facility. All staff members interviewed denied handling children roughly, including grabbing them by the arms, dragging them, or using highchairs for extended periods as punishment. There is no evidence to substantiate this complaint for inadequate water being available for the children based on interviews conducted. Owner #1, Administrator #1, and five staff members stated children have access to water throughout the day. There is no evidence to substantiate this complaint for non-compliant snacks being provided to children based on interviews conducted. Owner #1, A dministrator #1, and five staff members stated the facility serves three meals every day and snacks are available for children when needed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 803059^OCCL Standards Complaint^27-NOV-23 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on September 29, 2023, regarding discrimination. An investigation was conducted on October 5, 2023. This complaint is substantiated because the administrator informed the parent of the company's policy and practices, requiring any child enrolling in the one-year-old classroom to be confidently walking. The administrator stated while talking to the parent she let the parent know the children would require infant care as they are not yet walking, and unfortunately the infant rooms did not have an opening. The Americans with Disabilities Act and Delaware Equal Accommodations Law require reasonable accommodations in an age-appropriate environment unless doing so would cause undue hardship. An undue hardship means that a specific accommodation would require significant difficulty or expense. This determination, which must be made on a case-by-case basis, considers factors such as the nature and cost of the accommodation needed, and the impact of the accommodation on the operations not only to financial difficulty, but to reasonable accommodations that are unduly extensive, substantial, or disruptive, or those that would fundamentally alter the nature or operations of the business. The administrator did not make an informed decision based on the specific needs of these children and any accommodation that might be possible but stated the company policy for all children and did not determine if the specific needs of these children would require a fundamental alteration of their program. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 803059^OCCL Standards Complaint^04-FEB-26 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on January 6, 2026, regarding not following diapering procedures. An investigation was conducted on January 12, 2026. There is no evidence to substantiate this complaint because interviewed staff members stated they made several attempts to change Child #1 s pull-up after being informed by the bus driver that Child #1 was wet. Child #1 refused each attempt. Staff #1 stated that Parent#1 was notified, who sent Child #1's grandmother to assist with the diaper changing. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 803059^OCCL Standards Complaint^15-APR-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on March 5, 2026, regarding inappropriate staff communication. An investigation was conducted on March 19, 2026. There is no evidence to substantiate this complaint because while one staff member stated Staff #4 stated they knew what the child would be doing later when the child was observed putting their hands through a sandwich, Staff #4 denied all allegations, and there was no explanation on the interpretation of the statement. Also, all written communication reviewed did not contain any inappropriate statements from Staff #4. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^24-JAN-22 05.00.00.000000 AM GMT^Substantiated^On January 11, 2022, OCCL received a complaint regarding failing to notify a parent of an accident/injury and not completing an injury report. An investigation began on January 12, 2022, and concluded on January 13, 2022. This complaint is substantiated for failure to notify the parent immediately of an injury to a child s eye. A staff member stated she failed to provide notification as well as the injury report. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^20-DEC-23 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on November 30, 2023, regarding unqualified staff alone with children and staff using cell phones while caring for children. An investigation was conducted on December 7, 2023. Based on staff interviews and documentation received, this complaint is substantiated for leaving unqualified staff alone with children. Based on staff interviews, there is no evidence to substantiate this complaint for staff using cell phones while caring for children because all staff stated cell phone use is strictly for communication with parents and updating their daily reports in their application. An additional concern noted at the visit was the licensee failed to notify OCCL within five business days of the resignation, termination, transfer, or hiring of an early childhood administrator. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^09-FEB-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OOCL) received a complaint on January 22, 2024, regarding lack of supervision. An investigation was conducted on January 26, 2024. Based on staff interviews, there is no evidence to substantiate this complaint for lack of supervision. Staff members interviewed stated if there are school-age children in care that are taking the bus to and from the center at the bus stop, there is always a staff member supervising those children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^12-FEB-24 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received multiple complaints between January 22, 2024, and January 23, 2024, regarding incorrect staff-to-child ratios, unqualified staff alone with children, sanitation concerns, and telephones not working. An investigation was conducted on January 26, 2024. The complaint is substantiated for incorrect staff-to-child ratios due to multiple staff members stating they were in classrooms with incorrect staff-to-child ratio on multiple occasions. The complaint is substantiated for unqualified staff alone with children because two staff members stated there was a staff member alone with children who is not currently qualified through DEEDS. The complaint is substantiated for sanitation concerns due to a trash bag being observed in the hallway for at least 90 minutes that was not stored securely in a non-combustible or covered container. The complaint is substantiated for not notifying OCCL the telephones were not working because multiple staff members stated the phones had not been working for a week or longer. An additional concern noted was child and staff attendance records were incomplete and did not document exact arrival and departure times or note the location of children and staff at all times. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^12-MAR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On February 28, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision. An unannounced visit was conducted on March 5, 2024. Based on the results of this investigation there is no evidence to substantiate the complaint because it was observed that the toddler classroom was maintaining the correct staff-to-child ratio, and the staff member was providing direct supervision of the children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^25-MAR-24 04.00.00.000000 AM GMT^Substantiated^On February 28, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, failure to report suspected abuse to the Child Abuse and Neglect Report Line, incorrect staff-to-child ratio, and procedures for handling complaints by a parent/guardian. An unannounced visit was conducted on March 5, 2024. There is no evidence to substantiate the allegation of improper discipline and failure to report suspected abuse. Upon review of the video footage sent to OCCL on February 28, 2024, it did not appear improper discipline was being used. There is no evidence to substantiate the allegation of procedures for handling complaints by a parent/guardian. After reviewing Children of America s parent handbook regarding handling complaints, it was determined the proper procedures were followed. While investigating a different complaint on March 5, 2024, an allegation of staff-to-child ratio was investigated. That complaint was substantiated for improper staff-to-child ratio because the center could not provide attendance records. This non-compliance was cited in the previous complaint report. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^15-MAR-24 04.00.00.000000 AM GMT^Substantiated^On February 28, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following health exclusion requirements and not following policies when handling a child illness. An unannounced visit was conducted on March 5, 2024. There is no evidence to substantiate the allegation for non-compliance with health exclusion requirements. Child #1 was not within the health exclusions for OCCL regulations and was able to remain at the center. There is no evidence to substantiate the allegation for not following policies when handling a child illness. After reviewing COA s handbook regarding child illnesses, the proper procedures were followed. Concerns observed while conducting the investigation are the lack of attendance records and the use of personal cell phones in the classroom. Upon asking for attendance records for each classroom, the attendance records were not available. Ms. Palmer stated staff have used their cell phones in the classroom for personal use while caring for children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^21-MAR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On March 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratios and staff qualifications including fingerprinting. An unannounced visit was conducted on March 12, 2024. There is no evidence to substantiate this complaint for improper staff-to-child ratios. Upon review of the attendance records, each classroom was maintaining the correct staff-to-child ratio. There is no evidence to substantiate this complaint for unqualified staff members and staff members not being fingerprinted prior to the start date. LS Strachan reviewed the qualifications and eligibility of each staff member and determined the administrator and staff members were following the correct requirements regarding DEEDS qualification certificates and OCCL regulations for obtaining their DEEDS certificate. All staff members have been fingerprinted and determined eligible by the Criminal History Unit before working. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^18-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unqualified staff. An investigation was conducted on April 12, 2024. This investigation is not substantiated for unqualified staff working alone. Upon review of the attendance records, it was noted Staff #1 was always with a qualified staff member. LS Strachan reviewed the qualifications of each staff member and observed the facility was in compliance with DELACARE Regulations regarding staff qualifications. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^18-SEP-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 29, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding roughly handling a child. An investigation was conducted on September 4, 2025. There is no evidence to substantiate this complaint. After interviews were conducted and video footage reviewed, both staff members appeared to handle Child #1 appropriately. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^29-OCT-25 04.00.00.000000 AM GMT^Substantiated^On October 9, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, failing to notify parents of a head injury immediately, and failing to provide an injury report. An investigation was conducted on October 14, 2025. This complaint is substantiated for failing to notify parents of a head injury immediately. Parent #1 was not notified of a head injury immediately as required. After investigating, there is additional concern for not providing accurate information on the incident report provided to the parent and administration. The information on the written incident report did not match Staff #1 s statement to the administration or to LS #1. There is no evidence to substantiate this complaint for lack of supervision. Based on interviews conducted, adequate supervision was maintained at the time of the incidents. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^08-DEC-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On November 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to follow diapering procedures and failing to change a child's clothing if it becomes wet or soiled. An investigation was conducted on December 1, 2025. There is no evidence to substantiate this complaint. After interviews were conducted and documentation reviewed, diapering procedures were followed, and Child #1 s family declined Staff #2 s offer to change the soiled clothes from the playground during pick-up time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^IA Investigation^^^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 804283^OCCL Standards Complaint^01-JUL-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On May 6, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of using inappropriate behavior supports. An investigation began on May 7, 2026, and concluded on June 25, 2026. Based on interviews conducted and information received from outside agencies there is no evidence to substantiate this complaint. There is insufficient evidence to determine the source of Child #1 s injuries. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 812660^OCCL Standards Complaint^21-JUN-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 10, 2022, IA and OCCL accepted a complaint allegation regarding Kidz Ink V. On June 2, 2022, OCCL was given clearance by IA Investigator Zuka to begin an investigation regarding lack of supervision. On June 6, 2022, an unannounced complaint investigation was conducted. This complaint is no evidence to substantiate because all staff denied the allegation of lack of supervision. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 812660^OCCL Standards Complaint^13-JUL-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On June 10, 2022, OCCL received a complaint regarding a lack of supervision. An investigation was conducted on June 14, 2022. There is no evidence to substantiate this complaint because all staff denied observing anything happen to Child #1 at the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 814899^OCCL Standards Complaint^02-MAY-22 04.00.00.000000 AM GMT^Substantiated^On April 19, 2022, a complaint was received regarding serving spoiled milk, not meeting the needs of a child in care, and a parent not being informed of a child s injury or receiving an incident report. An investigation was conducted on April 26, 2022. There was no evidence to substantiate this complaint for serving a child spoiled milk because the provider stated she keeps sippy cups at the home, washes them out, and she had no knowledge of a sippy cup or bottle in a child s bag. There is no evidence to substantiate the claim that Ms. Turner failed to meet the needs of a child because he missed two Zoom sessions because it was due to lack of communication and technical difficulties. This complaint is substantiated for failing to inform a parent or guardian of an injury while in care and providing documentation of the incident. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 816610^OCCL Standards Complaint^22-JUN-22 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On May 25, 2022, a complaint was accepted for investigation by OCCL regarding not understanding children's needs and respectful communication. An investigation was conducted on June 1, 2022. There is no evidence to substantiate this complaint because Ms. Yarborough stated staff members would wipe Child #1's runny nose and Staff #1 stated she did not write the text message to Parent #1. A concern noted is Staff #1 breached confidentiality by providing Parent #1 s telephone number to a family number who then sent the text message. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^06-JUL-22 04.00.00.000000 AM GMT^Substantiated^OCCL received a complaint on June 21, 2022, regarding possible lack of supervision. An investigation was conducted on June 22, 2022 and a follow up visit was conducted on June 23, 2022. The complaint is substantiated because on June 22, 2022, improper staff-to-child ratios were observed when Staff #1 was observed alone with 11 children ages one through school-age and toddlers were observed being cared for in the same area as older children when 11 children, ages one through school-age, were observed in the outdoor play area. Additionally, on June 23, 2022, direct supervision was not maintained when a 12-year-old child was observed walking through several classrooms and the kitchen, unsupervised and Staff #6 left a group of four school-age children alone with an unqualified staff member; improper staff-to-child ratios were observed when a school-age child was observed alone with an unqualified staff member and seven children, age infant through four-years-old, were observed with one staff member; infants and toddlers were observed being cared for in the same area as older children when eleven children, age two through school-age, were observed in a classroom together and seven children, age infant through four-years-old, were observed in a classroom together. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^18-AUG-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on August 8, 2022, regarding lack of supervision, not following the center s expulsion policy, improper discipline, and sleeping requirements. An investigation was conducted on August 9, 2022. There is no evidence to substantiate this complaint because staff denied the allegations, documentation was provided to support the expulsion of Child #1, and LS Kenton did not observe high chairs being used for time outs or for sleeping. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^30-AUG-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on August 8, 2022, regarding failure to follow accident injury procedures, possibly not following the center s suspension policy in the handbook, improper staff-to-child ratios, not understanding the needs of a child by leaving them on a diaper-changing table unattended, not having enough activities for the school-age children, not following their lesson plans, and not following a schedule. An investigation was conducted on August 9, 2022. There is no evidence to substantiate this complaint because staff denied the allegations, documentation was provided to support the suspension and expulsion of Child #1, proper staff-to-child ratios were observed, lesson plans and schedules were observed in all classrooms, and the classrooms were observed with adequate materials and equipment. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^25-MAR-25 04.00.00.000000 AM GMT^Substantiated^On March 10, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on March 12, 2025. This complaint is substantiated because video footage reviewed from the bus showed a staff person roughly handling a child while trying to retrieve him/her from the bus, including lifting him/her by the arms. An additional concern noted was while reviewing the video footage, two children who exited the bus first were observed running across the parking lot toward the center unsupervised while the staff person was on the bus. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^21-MAY-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 24, 2025, and April 28, 2025, the Office of Child Care Licensing (OCCL) received complaints regarding improper discipline, health exclusions, insect infestation, nap equipment not being 18 inches apart, sanitation, food policy, and medication storage. An investigation was conducted on May 1, 2025. There is no evidence to substantiate these allegations because all staff interviewed stated they had never seen the infant room teacher being rough with children or yelling at them. Staff interviewed stated they have never knowingly admitted a sick child into care, have never been asked to purchase food for the center, and medications are stored out of the reach of children. Two staff interviewed stated they had a termite issue recently, but an extermination company was contacted, and they treated the center. Additionally, the center has preventive treatments monthly. While at the center, this specialist observed nap time and found the nap mats to be adequately spaced. Children were not being held down on their maps, but rather, staff were observed gently soothing children to sleep. Children were also observed being allowed to play quietly on their nap mats. The center and toys appeared to be in a sanitary condition. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 817160^OCCL Standards Complaint^01-OCT-25 04.00.00.000000 AM GMT^Substantiated^On September 9, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of positive behavior supports. An investigation was conducted on September 10, 2025. This complaint is substantiated because Staff #1 admitted to having pulled a child by his/her leg or pants across the floor and saying no to the child in a rough voice. Other concerns noted during the investigation were nap mats not being separated by at least 18 inches in the one and two-year-old classroom and safe sleep violations which included a blanket in one crib with an infant and a binky strap still attached to an infant in another crib. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 823977^OCCL Standards Complaint^22-FEB-22 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On February 8, 2022, a complaint was accepted for investigation by OCCL regarding the center not following current the COVID guidelines by not notifying parents when their child is exposed to a contagious disease and the center having insufficient staff. An investigation was conducted on February 8, 2022. There is no evidence to substantiate this complaint because Ms. Cruz stated the center has sufficient staff to operate and when a staff member or a child has been exposed to COVID, the center notifies the parent and they would quarantine if needed. Ms. Cruz stated the center goes above the COVID protocols. The concern noted, was during the investigation, a staff member left the classroom with 18 napping children to answer the front door. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 823977^OCCL Standards Complaint^13-APR-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on March 22, 2022, regarding staff members not following diapering procedures and staff being disrespectful to a parent. Licensing Specialists Donovan and Rasin-Benn investigated the complaint on March 29, 2022. There is no evidence to substantiate this complaint because there is no record that Child #1 was in care on March 18, 2022, as claimed by the Reporter, all staff members stated diapers are checked every hour, daily logs were observed for the infants in care, and the staff denied being disrespectful to parents. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 823977^OCCL Standards Complaint^08-MAR-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On February 2, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on February 2, 2024, and accepted it for investigation regarding improper discipline. An investigation was conducted on February 8, 2024. There is no evidence to substantiate this complaint for improper discipline because Staff #1 denied the allegation and Staff #2 stated Staff #1 did not yank Child #1 s arm. Staff #2 stated Staff #1 was sitting Child #1 down gently ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^29-NOV-21 05.00.00.000000 AM GMT^No Evidence to Substantiate^On November 18, 2021, OCCL received a complaint alleging COVID-19 protocols were not being followed when four positive cases were discovered. There is no evidence to substantiate this complaint because Ms. Perkins statements and documentation provided, indicated all appropriate measures were conducted. The classrooms were closed, families were told not to bring their children in, and DPH was informed and their guidance was followed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^14-MAR-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On February 21, 2022, OCCL received a complaint alleging staff not appropriately informing a child s parent of an injury, not following requirements of feeding infants, not following proper procedures to release a child, and giving confidential information without parental permission. There is no evidence to substantiate this complaint regarding an injury not being reported to a parent because Ms. Perkins statements, review of video, and documentation provided, indicated Child #1 scratched himself and the center called the parent to inform her and an injury report was provided to the parent. Staff members statements indicate Child #1 was offered his bottles and the mother was told he was not drinking them due to his congestion. Confidential information was not provided to an unauthorized person because the mother was present during the conversation and the center had been told by the mother that Adult #1 was picking up Child #1 on the day of the injury. There is no evidence to support the claim that the center failed to follow their release procedures because Child #1 was released to an approved person after the person s identification was checked. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^26-JAN-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^On January 23, 2023, The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on January 24, 2023. There is no evidence to substantiate this complaint because all staff interviewed separately denied observing staff members yelling at, threatening, or taunting any child. When the specialist reviewed the video, she did not hear or observe staff yelling or taunting in the classroom. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^03-MAR-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^On February 21, 2023, The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on February 24, 2023. There is no evidence to substantiate this complaint because all staff and children interviewed separately denied observing or hearing Staff #1 yelling at or calling any child bad or saying she would send him to where the bad people are. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^17-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 23, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, infant safe sleep, interactions with infants, lack of lesson plans/curriculum with infants, staff qualifications, respectful communication, cell phone usage, and the indoor space not being clean. An investigation was conducted on May 31, 2024. There is no evidence to substantiate this complaint for any of the allegations based on interviews with staff, observation of the infant classroom, and listening to a recording provided by the Reporter. All staff interviewed separately denied observing or hearing any inappropriate or disrespectful interactions with families or children and denied witnessing any kicking of infants. Staff denied infants were sleeping on boppy pillows, and it was not observed. Staff were observed being engaged with children and using appropriate tones. Lesson plans were posted and contained all required developmental areas. Staff qualifications were on file for Staff #1. All staff members interviewed denied using a nasty tone or inappropriate facial expressions towards a parent or other staff member. Staff #1 denied using her cell phone while caring for the children. There was no mold seen on the equipment in the infant classroom. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 830615^OCCL Standards Complaint^04-FEB-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 19, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns for not making reasonable accommodations to ensure a child receives specialized services. There is no evidence to substantiate this complaint because several enrolled children have IEPs and are receiving services on site. The center does not offer part time enrollment and Administrator #1 stated there are no families enrolled that have enrolled their children in district programs. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 836809^OCCL Standards Complaint^09-SEP-22 04.00.00.000000 AM GMT^Substantiated^A complaint was received on July 29, 2022, regarding concerns about improper discipline, unsanitary conditions, and lack of appropriate meals for the children in care. At the conclusion of an investigation starting August 8, 2022, and concluding August 25, 2022, this complaint is substantiated for improper discipline. While OCCL is unable to determine if Ms. Dutton put her hands around Child #1 s neck or intended to scare him in the basement, more than one source noted concerns about Ms. Dutton yelling at and humiliating children, with one source providing specific examples. Both sources noted a consistent lack of patience with the children. The breakfast provided on the day of the initial investigation visit did not match what was noted on the written menu, but the components did align with required Child Meal Patterns. There was no evidence to substantiate unsanitary conditions in the child care space. There are a lot of materials, but no surfaces seen were noticeably dirty. However, chemicals/cleaners were observed within reach of children if when they are taken into the basement. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 838390^OCCL Standards Complaint^25-APR-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On December 02, 2022, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. On December 08, 2022, a duplicate complaint was reported via email to the Child Abuse and Neglect Report Line, and the Institutional Abuse Unit (IAU) did not accept it for investigation. An investigation was conducted on December 08, 2022. There was no evidence to substantiate the complaint because none of the staff who were interviewed reported seeing a staff member roughly handle a child in care, forcefully sit a child down, or swing a child by their arm. The administrator denied observing a staff member swing a child by his arm in video footage of the reported incident on October 24, 2022. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 842373^OCCL Standards Complaint^13-APR-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^On March 12, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging a lack of supervision. An unsuccessful unannounced visit was attempted on March 26, 2026, to investigate the complaint. A telephone interview was conducted on March 26, 2026. Based on the investigation, there is no evidence to substantiate the allegation. The Provider denied ever leaving children unattended while in their care. Licensing Specialist (LS) #1 made multiple attempts to interview the Reporter and was able to briefly speak with them on March 26, 2026; however, the Reporter did not provide any information or documentation to support the allegation. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843590^OCCL Standards Complaint^28-SEP-22 04.00.00.000000 AM GMT^Substantiated^OCCL received a complaint on September 15, 2022, regarding not notifying OCCL of an air conditioner failure, not maintaining proper room temperature, improper staff-to-child ratios, and using an unapproved building. An investigation was conducted on September 20, 2022. The complaint is substantiated because Administrator Hassler stated the air conditioner in the upstairs of the center was not working properly; however, OCCL was not notified of the equipment breakdown. Administrator Hassler stated 19 four and five-year-old children were taken to an unapproved building on Thursday, September 15, 2022, and the morning of Friday, September 16, 2022. According to the reviewed attendance records, there were multiple times staff-to-child ratios were not maintained and on one occasion maximum group size was exceeded. A concern noted was staff and children s attendance records were incomplete because there were several times staff and children were not signed out on the reviewed attendance records. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843590^OCCL Standards Complaint^17-JAN-24 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on December 5, 2023, regarding positive behavior supports, not meeting children s needs, staff communication, child files, development plans, indoor space, developmentally appropriate materials, diaper changing, health exclusions, lesson plans, and teacher/child interactions. The complaint is substantiated for lesson plans not being current because three classrooms did not have a current lesson plan posted. The complaint is substantiated for use of air fresheners because the specialists observed air fresheners being used in classrooms. There is no evidence to substantiate the complaint for not using positive behavior supports, not meeting children s needs, staff communication, incomplete child files, not doing development plans, indoor space requirements, not having developmentally appropriate materials, diaper changing, health exclusions, or teacher/child interactions based on observations during the visit, interviews conducted, and video footage reviewed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843590^OCCL Standards Complaint^06-JUN-24 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on May 9, 2024, regarding unqualified staff alone with children, positive behavior supports, accident/injury procedures, and not having developmentally appropriate materials. An investigation was conducted on May 13, 2024. The complaint is substantiated for unqualified staff alone with children because a staff member under 18 was alone on two days with children during nap time. There is no evidence to substantiate the complaint for not using positive behavior supports, accident/injury procedures, and not having developmentally appropriate materials based on interviews and observations during the visit. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843603^OCCL Standards Complaint^01-FEB-24 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on December 8, 2023, regarding positive behavior supports, staff communication, accident injury procedures, and staff participating in other activities when caring for children. An investigation was conducted on December 27, 2023. This complaint is substantiated for staff communication because staff admitted to arguing in front of children. There is no evidence to support the allegations of lack of positive behavior supports, accident injury procedures, and staff participating in other activities because interviewed staff denied these allegations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843603^OCCL Standards Complaint^07-JUL-25 04.00.00.000000 AM GMT^Substantiated^On June 11, 2025, the Office of Child Care Licensing received a complaint regarding a lack of supervision, no permission for children to walk from the bus stop to the center alone, and a lack of positive behavior support. An investigation began on June 13, 2025, and concluded on June 16, 2025. The complaint is substantiated for a lack of supervision because Person #1 and Staff #4 stated there were no staff members present at the bus stop to meet the children. The complaint is substantiated for a lack of positive behavior support because staff stated Staff #4 told a child they would shove a pool stick up his a**. There is no evidence to substantiate the complaint for not having permission for children to walk from the bus stop to the center alone because although the children walked alone, it was a supervision issue and the facility s policy is the children are not allowed to walk from the bus stop without an adult. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843603^OCCL Standards Complaint^05-SEP-25 04.00.00.000000 AM GMT^Substantiated^On August 13, 2025, the Office of Child Care Licensing received a complaint regarding screen time, not following the schedule, lack of positive behavior supports, smoking, and lack of supervision or staff-to-child ratio when the staff leaves the classroom. An investigation was conducted on August 25, 2025. The complaint is substantiated for staff-to-child ratio because Staff #2 and Staff #3 left Staff #4, an aide, alone in the gym with up to 38 school-age children. Staff #3 also left the gym to retrieve two children from the lobby, leaving 38 children in the gym with one qualified staff member and one aide. Staff #5 stated she had left the classroom, and it was out of ratio when she left. The complaint is substantiated for not following the schedule because all morning the children were in the gym and the only classroom that was supposed to be in the gym was the Scott classroom. There is no evidence to substantiate the allegation of not implementing positive behavior supports because Staff #5 stated what procedures are used when undesired behavior is exhibited and all the interviewed children stated they have not and have not seen their friends yelled at or yelling at the face. There is no evidence to substantiate the allegation of staff providing vapes to children or smoking on the premises during hours of operation because all staff and children interviewed denied seeing smoking or vapes being provided to children. There is no evidence to substantiate regarding screen time requirements because although the television was on during the visit, staff denied the allegation of watching television all day. LS #1 explained the screen time regulation, and when LS #1 returned to the gym, the television was turned off. Additional concerns were observed, including the maximum group size for school-age children being exceeded, with up to 45 children in the gym and unqualified staff alone with school-age children in the lobby and the gym. In addition, Staff #6 di d not have a complete file on-site. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 843603^OCCL Standards Complaint^06-OCT-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On September 17, 2025, the Office of Child Care Licensing received a complaint regarding a lack of positive behavior supports, a lack of supervision, and a lack of respect. An investigation was conducted on September 17, 2025. There is no evidence to substantiate the allegations of a lack of positive behavior supports and not communicating respectfully because all staff interviewed denied this. There is no evidence to substantiate the allegation of a lack of supervision because all staff and children interviewed stated that no child was ever left alone. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^08-APR-22 04.00.00.000000 AM GMT^Substantiated^On March 24, 2022, a complaint was called into OCCL regarding improper discipline and lack of supervision. An investigation was conducted on March 29, 2022. This complaint is substantiated for lack of supervision because multiple children confirmed that Staff #1 sleeps while caring for children and Staff #1 failed to intervene when children were fighting during the specialists visit. This complaint is substantiated for improper discipline because the Reporter and a child confirmed that Staff #1 yells at children. An additional concern noted was improper staff-to-child ratio because Staff #1 left 15 preschool-age children alone unattended while taking a group of children to the bathroom during the specialists visit and when Staff #1 returned to the classroom there were 18 children present with only Staff #1. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^10-NOV-22 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on September 8, 2022, alleging the center did not follow its termination policy, the center does not have sufficient staff to fulfill direct child care functions, and lack of supervision. An investigation was conducted on September 21, 2022. The complaint is substantiated for lack of supervision because a staff member admitted she was unaware a child had left the classroom until another staff member brought the child back to the classroom. The complaint is substantiated for insufficient staff because attendance records show Staff #1, who is unqualified, was left alone with children the week of September 19, 2022, through September 23, 2022. There is no evidence to substantiate the allegation the center did not follow its termination policy because the parent handbook states the center reserves the right to terminate a child s care at any time for any uncontrollable behavior from either the child or parent/guardian or other family members. Additional concerns noted were staff did not allow LS Brady immediate access when she attempted to re-enter the center after going to her vehicle to contact OCCL, and LS Brady could not review a staff member s file to determine if he had the necessary training in the center s day-to-day operations. Additionally, proper staff-to-child ratios were not being followed on September 21, 2022, when an unqualified staff member was alone with children in a classroom. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^18-NOV-22 05.00.00.000000 AM GMT^Substantiated^On October 28, 2022, a complaint was called into the Report Line and not accepted for investigation by the Institutional Abuse Unit (IA). The Office of Child Care Licensing (OCCL) received the complaint on October 29, 2022, and accepted it for investigation regarding an allegation of improper discipline. An investigation was conducted on November 7, 2022. This complaint is substantiated for improper discipline because multiple children and Staff #4 described a method of time-out which involves holding their hands above their head or extending their arms horizontally, which is inappropriate. An additional concern noted was the designated administrator was not present during the visit, nor was she present at previous visits on September 21, 2022, and March 29, 2022. Time cards submitted do not specify the administrator s physical presence at each center for which she is the designated administrator. Also, Staff #2 and Staff #3 identified themselves to LS Brady and LS Hackett as administrators, even though neither is qualified as an early childhood administrator nor are they the designated administrator. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^09-MAR-23 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on February 9, 2023, regarding concerns about not permitting early intervention services to children in the center. An investigation was conducted on February 13, 2023. This complaint is substantiated for not permitting qualified professionals to complete observations or assessments of a child while at the center. A notice was sent to parents on February 13, 2023, stating the center would no longer allow therapists to provide services in the facility, and services must be conducted at the child s home. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^08-MAR-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on February 14, 2023, regarding concerns about injuries and the reporting of injuries to families, a therapist being denied access to the building, and mixed-age groups. An investigation was conducted on February 22, 2023. There is no evidence to substantiate the allegation of the center not completing accident or injury reports. The center provided copies of accident/injury reports from this classroom, as well as documentation of body checks conducted twice a day. When asked, the Reporter did not provide additional documentation of injury reports or pictures of injuries and bruising. There is no evidence to substantiate the complaint for improper mixing of age groups as center staff reported the preschool and pre-kindergarten groups combine daily between 6:30 AM and 7:30 AM. The infant and toddler groups go directly to their classrooms upon arrival at the center. The allegation of a therapist being denied access to the building was addressed in a separate investigation which was conducted on February 13, 2023. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^14-MAR-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On March 1, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the center s open-door policy. An unannounced visit was conducted on March 10, 2023, to investigate the complaint. There is no evidence to substantiate the complaint because there was not a sign on the front door stating parents were not allowed in the classroom, the staff interviewed stated the parents are allowed in the classroom, and the licensing specialists observed parents dropping children off and taking the children directly to the classroom as part of the normal routine. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^15-SEP-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 4, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper staff-to-child ratios, mixing preschool and school-age children in the same classroom, not meeting CACFP requirements by not providing all required food components, not providing alternative milk options to children with allergies, and improper use of screen time. An unannounced visit was conducted on August 14, 2023, to investigate this complaint. There is no evidence to substantiate the complaint because during the investigation, correct staff-to-child ratios were maintained and the attendance records from the previous week documented the same. It was also observed in person and through documentation that the preschool children were not combined or sharing a classroom with the school-age children. It was observed that a current menu was posted, and food items listed on the menu were present in the kitchen. The children interviewed also confirmed that all required food components were offered during the meals. The Administrator confirmed there are no children currently enrolled with a lactose allergy. All children interviewed stated they did not watch television at school and were not allowed to bring or use personal technology in the classrooms. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^29-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 9, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on April 9, 2024, and accepted it for investigation regarding improper discipline. An investigation was conducted on April 12, 2024. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted. All staff members interviewed stated they have not witnessed any improper discipline nor used improper discipline on any children in care. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^20-JUN-24 04.00.00.000000 AM GMT^Substantiated^On May 30, 2024, a complaint regarding Ribbons & Bows Daycare II, located at 22 West Market Street, Newport, DE 19804, was called into the Child Abuse and Neglect Report Line and was not accepted for investigation by the Institutional Abuse Unit (IAU). The complaint was sent to the Office of Child Care Licensing (OCCL) on May 30, 2024, and accepted for investigation regarding not following infant feeding instructions, diapering procedures, incorrect infant daily logs, and not being truthful to parents. An investigation was conducted on May 31, 2024. This complaint is substantiated for not following infant feeding instructions and incorrect infant daily logs because the daily logs reviewed did not match the information provided by the Reporter regarding the amount and number of bottles provided on those dates and Child #1 s feeding statement had not been updated monthly as required. This complaint is substantiated for not being truthful to parents because inaccurate information was documented on Child #1 s infant daily log regarding feeding. There is no evidence to substantiate this complaint for diapering procedures because staff interviewed stated the diapering policy followed is compliant with DELACARE Regulations and infant daily logs reviewed confirmed this information. An additional concern noted at the visit was the center s parent handbook policy did not state the center provides supplemental formula to infants but staff stated the center does prepare and provide formula at times. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^IA Investigation^16-MAY-25 04.00.00.000000 AM GMT^^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^10-JUN-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On May 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper discipline, staff using drugs while working at the center, incorrect staff-to-child ratios, current lesson plans and daily schedule not posted, hazardous materials in the outdoor space, and a person who is not eligible interacting with children. An investigation was conducted on May 20, 2025. There is no evidence to substantiate this complaint for improper discipline based on interviews with the owner and staff, a review of video footage, and a review of documents. Video footage showed Child #1 tripped and fell, and this finding was communicated to Parent #1 through a revised injury report and follow-up communication by both Staff #2 and Owner #1. Based on observations at the time of the visit and a review of documents, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios, failing to post current lesson plans and schedules, or hazardous materials in the outdoor space. All classrooms were documented to be in correct ratio, current lesson plans and a daily schedule were observed in each classroom, and there were no hazardous materials observed in the outside area at the time of this visit. There is no evidence to substantiate the allegation a person who is not eligible was interacting with children. Both the owner and Staff #3 stated Person #1 only interacts with children who are related to them in the lobby area of the facility and stated Person #1 has never worked at the facility, nor are they aware of any involvement by Person #1 in a child death. There is no evidence to substantiate the allegations regarding the use of marijuana by Staff #1 during work hours as these allegations were denied by both Staff #1 and Owner #1, who affirmed no staff are permitted to work under the influence of any substance. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^07-JUL-25 04.00.00.000000 AM GMT^Substantiated^: On June 11, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, incorrect staff-to-child ratios, improper combining of ages, failing to provide an injury report, failing to notify parent immediately of a serious injury, lack of cleanliness of indoor space, and staff participating in personal activities while providing care for children. An investigation began on June 13, 2025, and concluded on June 26, 2025. This complaint is substantiated for failing to notify the parent/guardian of a serious or potentially serious injury immediately after providing first aid. Any impact or injury to a child s face or head is considered a serious injury. Staff were aware of a head injury to Child #1 but did not notify the family until pickup time. Based on interviews with staff, a walkthrough of the center and classrooms, a review of video footage, and a review of documents, there is no evidence to substantiate this complaint for lack of supervision, incorrect staff-to- child ratios, improper combining of ages, failing to provide an injury report, lack of cleanliness of indoor space, or staff participating in personal activities while providing care for children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 847022^OCCL Standards Complaint^04-FEB-26 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not following accident /injury policy and not following sanitation requirements. An investigation was begun on January 6, 2026, and concluded on January 26, 2026. There is no evidence to substantiate this complaint for not following accident/injury policy and not following sanitation requirements. Based on observations during a facility visit, staff interviews, and a review of documentation, sanitation requirements and the accident/injury policy were followed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 850098^OCCL Standards Complaint^22-AUG-22 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2022, regarding unqualified staff being alone with children. An investigation was conducted on August 10, 2022. The complaint was substantiated for unqualified staff being alone with children because an attendance record dated August 3, 2022, showed an unqualified staff member was alone with a group of children in the two-year-olds classroom from 1:30 pm to 2:30 pm during nap time. The staff member was not fully qualified because the Criminal History Unit had not yet made an eligibility determination. The staff member s last day of employment August 4, 2022. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 850098^OCCL Standards Complaint^31-MAY-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 7, 2024, two complaints were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on May 7, 2024, and accepted them for investigation regarding lack of supervision. An investigation was conducted on May 13, 2024. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted with the Owner, Administrator, and two staff members, and video footage reviewed. Staff interviewed stated Child #2 was rarely around Child #1 and no inappropriate behaviors had been observed on the playground. Staff #1 stated Child #1 never approached her about being touched by Child #2 at any point. Video footage observed showed no inappropriate behavior from any children on the playground. Staff members were interacting with children appropriately. .On May 7, 2024, two complaints were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on May 7, 2024, and accepted them for investigation regarding lack of supervision. An investigation was conducted on May 13, 2024. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted with the Owner, Administrator, and two staff members, and video footage reviewed. Staff interviewed stated Child #2 was rarely around Child #1 and no inappropriate behaviors had been observed on the playground. Staff #1 stated Child #1 never approached her about being touched by Child #2 at any point. Video footage observed showed no inappropriate behavior from any children on the playground. Staff members were interacting with children appropriately. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 850098^OCCL Standards Complaint^04-MAY-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 13, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding a failure to follow policies and procedures for emergency medical care, including transportation, as well as concerns related to the care of children with unspecified short-term illnesses. An investigation was conducted on April 23, 2026. Based on the investigation, there is no evidence to substantiate the complaint for the failure to follow policies for routine and emergency health care. Licensing Specialist (LS) #1 reviewed a sample of children s files; all files contained documentation for emergency medical care and transportation authorization. Owner #1 reported making the decision to transport Child #1 to St. Francis Hospital due to its proximity, approximately two blocks from the facility. LS #1 confirmed the hospital s close proximity, which is visible from the facility parking lot. There is no evidence to substantiate the complaint for the allegation of inadequate observation and supervision. Staff #1 and Owner #1 reported Child #1 remained under the supervision of Staff #1 or Staff #2 at all times, including during transitions to the playground. There is no evidence to substantiate the complaint for the allegation related to care of unspecified short-term illnesses. The information provided to Staff #1 at drop-off indicated Child #1 had limited sleep the previous night, with no indication of illness. Staff #1 reported concern arose around lunchtime when Child #1 s behavior appeared uncharacteristic, prompting consultation with Owner #1. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^03-APR-24 04.00.00.000000 AM GMT^Substantiated^On March 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio. An investigation was conducted on March 11, 2024. This complaint is substantiated because all three classrooms that were open during the visit were not following proper staff-to-child ratio. During the visit there were 12 three-year-old children with one staff member who was qualified but not eligible, 21 children ages one to three with two staff, and during nap there were 28 three- and four-year-olds with an aide and qualified staff who was not fingerprinted. Based on attendance and interviews, one qualified staff was alone that morning with 16 two-year-olds and an aide was alone in the morning with 16 four-year-olds. Additional concerns noted were three college students and one staff were present and were not fingerprinted for the center, an aide was alone with children, maximum group size was exceeded in the two-year-old classroom and multipurpose classroom, security procedures were not being followed because the door to the three-year-old classroom was open to the hallway of the college, cots were less than 18 inches apart, many of the children were missing top or bottom coverings for nap, one-year-olds were watching television, two fans were in use and accessible to children, and various keep out-of-reach items were within the reach of children in the two-year-old classroom. Non-compliance Cited: Reg 27: Ensure unqualified staff are not alone with children, proper staff-to-child ratio is maintained at all times, and maximum group size is not exceeded. During the visit there were 12 three-year-old children with one staff member who was qualified but not eligible, 21 children ages one to three with two staff, and during nap there were 28 three- and four-year-olds with an aide and qualified staff who was not fingerprinted. Based on attendance and interviews, one qualified staff was alone that morning with 16 two-year-olds and an aide wa s alone in the morning with 16 four-year-olds. Submit a staffing plan including children names, DOB, staff names, and assigned classrooms, meal plan, and break plan to OCCL. Non-compliance Cited: Reg 28: Ensure staff are fingerprinted and determined eligible before being present at the center. Staff #1 had no eligibility on file and was not fingerprinted for the facility, but stated she has worked there since June. Staff #1 may not be present until her eligibility is determined. Three college students were present with the children and had not been fingerprinted for the center. Email OCCL once Staff #1 is determined eligible, and all the college student workers have been fingerprinted. Non-compliance Cited: Reg 48: Fans and cords must be inaccessible to children. Two fans were observed in use and in the children s reach. Remove fans and submit verification. Non-compliance Cited: Reg 49: Ensure hazardous items are out of the children s reach. The licensing specialist observed disinfectant wipes, Aquaphor, hand sanitizer, two bottles of Lysol, Pine Sol, and two unlabeled spray bottles within the children s reach. Remove chemicals and submit a photograph. Ensure security procedures that ensure access to children is limited to authorized people. Upon arrival, the door to the three-year-old classroom was open to the hallway of the college. Review security procedures with all staff and submit a signed form to OCCL. Non-compliance Cited: Reg 56: Ensure each child has a clean top and bottom cover and ensure cots or mats are at least 18 inches apart. Review with staff nap regulations and submit a signed form to OCCL. Non-compliance Cited: Reg 76: Ensure children under the age of two do not have screen time. One-year-old children were observed in the two-year-old classroom while the television was on and playing videos. This was discussed and corrected at the visit when the television was turned off. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^09-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio. An investigation was conducted on June 26, 2024. This complaint is substantiated because attendance records for the K-prep classroom and statements from Staff #1 indicate the room had 13 children, ages three and four, with one staff from approximately 2:50 pm when they woke from their nap until 3:58 pm when enough children were picked up from the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^04-SEP-24 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On August 12, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding exceeding maximum group size and improper staff-to-child ratio. An investigation was conducted on August 14, 2024. There is no evidence to substantiate this complaint because Staff #1 stated she was present the afternoon of August 9, 2024, and the movement room was not over ratio. According to the attendance records viewed, only five children were documented as being in the movement room in the afternoon of August 9, 2024. However, a concern noted was the attendance for the one-year-old room for August 9, 2024, was unable to be located. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^08-OCT-24 04.00.00.000000 AM GMT^Substantiated^On September 5, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not providing a parent handbook, incomplete child files, child attendance, not having lesson plans, and food allergies. An investigation was conducted on September 12, 2024. This complaint is substantiated because Administrator #1 stated a parent handbook was not provided to every family upon the enrollment of their child. There is no evidence to substantiate the allegation regarding incomplete child files because five randomly selected child files reviewed contained a current health appraisal, immunizations, emergency contact information and parent s right to know form. There is no evidence to substantiate the allegation of child attendance because each attendance record reviewed for the week of September 9, 2024, to September 12, 2024, showed exact arrival and departures times of each child. There is no evidence to substantiate the allegation regarding food allergies because Administrator #1 stated each classroom, and the kitchen have the children s food allergy list. Administrator #1 stated parents provide lunch, and they complete checks to ensure food items are not shared. Regarding the allegation that lesson plans are not posted, Licensing Specialist (LS) #1 observed lesson plans posted outside each classroom. A concern noted was the lesson plans did not contain activities in all the required areas which include cognitive, social-emotional, language/literacy, and physical. Additionally, the lesson plans for children ages two-years-old and older did not provide weekly opportunities for special activities, including a food or healthy habit, science, music, or sensory. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^29-OCT-24 04.00.00.000000 AM GMT^Substantiated^On September 23, 2024, and September 25, 2024, the Office of Child Care Licensing (OCCL) received complaints regarding improper staff-to-child ratio. An investigation was conducted on October 1, 2024. This complaint is substantiated because according to attendance records on September 23, 2024, the two-year-old classroom was over ratio and maximum group size with up to 21 children ages two and three with two staff. Additionally, the attendance records show the three-year-old children were combined with the two-year old children in the two-year-old classroom for eight of the ten days reviewed. An additional concern noted was an unqualified staff member with a provisional eligibility determination, pending an out-of-state-background check, was alone with the children. A separate attendance record was not available for the movement room at the end of the day when the classrooms combine. Attendance records also show staff not signing out of classrooms and children not being signed out at the end of the day. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^12-NOV-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On October 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding kitchen requirements. An investigation was conducted on October 22, 2024. There is no evidence to substantiate this complaint because one dishwasher was observed working properly. Additionally, families provide cups for their children daily and disposable cups were available in the classrooms. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 851437^OCCL Standards Complaint^27-NOV-24 05.00.00.000000 AM GMT^Substantiated^On November 12, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding sanitation, insect and rodent infestation, fall zones, unqualified staff, lack of supervision, not changing soiled clothing, and positive behavior supports. An investigation was conducted on November 12, 2024. This complaint is substantiated for non-compliant fall zones, unqualified staff alone with children, and a lack of supervision because during the walk-through and interviews, two unqualified staff were observed alone with children in the two-year-old classroom. According to staff interviewed, it was also determined a child, Child #1, was able to exit the playground through a broken gate and walk, unsupervised, back to the center in September. While conducting interviews in the outdoor play area, it was observed the mulch was not nine inches deep, as required, in all fall zones. There is no evidence to substantiate the allegation the staff left a child to nap in urine-soaked clothing as an act of discipline. Administrator #1 denied this allegation stating she was tending to three other children when the child soiled herself. Approximately 10 minutes later, another staff person entered the room and changed the child. There is no evidence to substantiate the allegation the center is unsanitary, and the toys are not clean. During the walk-through, the conditions were sanitary. Toys and floors were well-maintained and not visibly dirty. Cleaning materials, including sanitizers, were also observed. In addition, there were no holes observed in the walls. There is no evidence to substantiate the allegation the center is infested with rodents and roaches. All staff interviewed stated there was an issue in the past with mice, but an exterminator came in to treat and it has not been an issue since. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 852085^OCCL Standards Complaint^02-JAN-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On October 16, 2023, a complaint was called into the Child Abuse and Neglect Report Line and was not accepted for investigation by the Institutional Abuse Unit (IAU). It was sent to the Office of Child Care Licensing (OCCL) on October 17, 2023, and accepted for possible improper discipline. Law enforcement was involved and OCCL received permission from the New Castle County Police Department (NCCPD) to begin an investigation on December 4, 2023. The investigation was conducted by OCCL on December 6, 2023. There is no evidence to substantiate this complaint because Staff #1 provided LS Flowers with documentation including a photograph from September 19, 2023, showing a bruise to Child #1 s face which was visible to Staff #1 at morning drop off. Staff interviewed all stated Parent #1 later stated he/she lied about the mark because he/she wanted to cause an issue with Child #1 s other parent. LS Flowers was informed by NCCPD that Parent #1 no longer wanted to pursue the investigation and refused to take Child #1 to be interviewed at the Child Advocacy Center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^13-MAY-22 04.00.00.000000 AM GMT^Substantiated^On April 13, 2022, OCCL received a complaint regarding improper staff-to-child ratios at Children of America-Wilmington. An investigation began on April 26, 2022 ,and concluded on May 9, 2022. The complaint is substantiated for improper child-to-staff ratios because several staff interviewed stated one staff member was present with two infants, a school-ager, and several toddlers alone in the mornings and Ms. Orlando was often late. Technical assistance was given to Clara Orlando and the staff members regarding allowing a floater to clock in earlier. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^09-AUG-22 04.00.00.000000 AM GMT^Substantiated^On July 27, 2022, OCCL received a complaint regarding lack of supervision at Children of America-Wilmington. An investigation began on August 3, 2022, and concluded on August 5, 2022. The complaint is substantiated for lack of supervision because several staff interviewed stated there are several instances where children were alone sitting in the kitchen hallway when Staff #2 was cooking in the kitchen. Technical assistance was given to the staff members regarding not receiving children into the center when there is not enough staff coverage or to contact parents to pick child up. Other concerns noted were several staff members stated the classrooms are out of ratio, they are concerned for children s safety, and infants are confined in a buggy for more than an hour on several occasions. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^08-DEC-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^On November 30, 2022, The Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on December 1, 2022. There is no evidence to substantiate this complaint for improper discipline because the staff interviewed stated they have never observed the staff use improper discipline. Based on statements from staff, what was reported was a misunderstanding. While walking with the child, the staff was holding the child s arm when the child pulled away and fell. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^11-SEP-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received two complaints from the same reporter on August 18, 2023, regarding improper discipline. An investigation was begun on August 18, 2023, and concluded on August 24, 2023. This complaint is substantiated for improper discipline as the staff member admitted to using improper discipline. The center terminated the staff member s employment on August 28, 2023. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^21-DEC-23 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^The Office of Child Care Licensing (OCCL) received a complaint on November 22, 2023, regarding improper discipline and releasing confidential information. An investigation started on November 27, 2023, and concluded on December 19, 2023. There is no evidence to substantiate this complaint for improper discipline because most staff interviewed stated they did not see Staff #1 push or assault Child #1. There is no evidence to substantiate this complaint for releasing confidential information because based on interviews, no confidential staff or child information was disclosed. An additional concern noted was staff members were not communicating respectfully to others at the center. All staff members interviewed stated multiple staff members were yelling in the hallway during the incident. Two staff reported hearing inappropriate language used. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^26-MAR-24 04.00.00.000000 AM GMT^Substantiated^On March 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following illness exclusions and respectful communications. An unannounced visit was conducted on March 12, 2024. There is no evidence to substantiate this complaint for not following health exclusions. Upon review of documentation, interviewing the administrator and staff members, there is no breach in the illness policy for Children of America (COA) or OCCL. This investigation is substantiated for not using respectful communication. Upon review of COA handbook and interactions during the investigation, it was determined the administrator does not maintain respectful tones and actions when speaking to others in the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^12-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 1, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratios. An unannounced visit was conducted on April 2, 2024. There is no evidence to substantiate this complaint for improper staff-to-child ratios. Upon review of the attendance records, observations at the visit, and staff interviews, each classroom was maintaining the correct staff-to-child ratio. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^12-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 3, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding staff qualifications. An unannounced visit was conducted on April 10, 2024. There is no evidence to substantiate this complaint for staff qualifications. LS Strachan reviewed the qualifications of each staff member and observed all classrooms to have the required number of qualified staff. No unqualified staff were observed or documented as having been alone with children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^12-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 3, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding disrespectful communication by a staff member. An unannounced visit was conducted on April 10, 2024. There is no evidence to substantiate this complaint for disrespectful communication. LS Strachan interviewed multiple staff members and administration and all staff interviewed denied knowledge of any threats having been made by another staff member. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^24-APR-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An unannounced visit was conducted on April 10, 2024. There is no evidence to substantiate improper discipline. Upon interviewing staff members, reading each written statement, and reviewing video footage, there is no evidence to substantiate improper evidence. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-MAY-24 04.00.00.000000 AM GMT^Substantiated^On April 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios and lack of respectful communication. An unannounced visit was conducted on April 26, 2024. This complain is substantiated for lack of respectful communication because upon interviewing staff and reading staff members written statements, Staff #2 spoke in a disrespectful manner to other staff in the presence of children. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios. Upon review of classroom attendance records, the necessary changes with staff-to-child ratios were adjusted in a timely manner. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^08-JUL-24 04.00.00.000000 AM GMT^Substantiated^On May 27, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding kitchen sanitation and children having access to the kitchen. An investigation was begun on May 29, 2024, and concluded on May 30, 2024. This complaint is substantiated for kitchen sanitation. The specialists observed food preparation areas, walls, and floors were in poor condition containing food splatters, dust build-up, and porous areas on most cabinets and the counter space. LS Strachan observed the full trashcan did not have a lid. This complaint is also substantiated for children having access to the kitchen. At the unannounced visit on May 29, 2024, the specialists observed the kitchen door was open with cleaning chemicals out on the floor and no staff present in or around the kitchen. On the following day, LS Strachan observed the kitchen door was again open with no staff member present. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^25-JUN-24 04.00.00.000000 AM GMT^Substantiated^On June 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding cell phone usage while caring for children, lack of respectful communication by staff, and not following policy for handling complaints from parents. This complaint is substantiated for cell phone usage while caring for children. This specialist observed Staff #1 using a cell phone while on the playground with children. This complaint is substantiated for lack of respectful communication as four staff members all stated they hear cursing between staff members in the center that is sometimes loud. There is no evidence to substantiate the complaint for handling parent complaints, as the administrator stated she handles parents complaints the best she can. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^15-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 12, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding transportation and field trip regulations and mealtime requirements. An unannounced visit was conducted on June 17, 2024. This complaint is substantiated for not following transportation and field trip regulations. Upon interviewing staff members and administration, reviewing documentation, and observing the vehicles, it was noted that the bus and van were missing required items: emergency water and emergency contact information. Field trip attendance tracking documentation was also missing, four children were missing field trip permission slips, improper information on permission slips, transporting more children and adults than the vehicle s capacity, not using child-safety restraints as required by State and federal laws, transporting a child in a staff member s personal vehicle, and incorrect staff-to-child ratio while operating the vehicles. This complaint is substantiated for meals and snacks. There was no current menu available on the date of the complaint visit. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^22-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of staff performing other tasks while caring for children and a lack of interactions with children. An investigation was conducted on June 21, 2024. This complaint is substantiated for performing other tasks while caring for children. Staff #1 stated they used an iPad for other tasks while caring for children. This complaint is substantiated for not interacting with children. Staff #1 stated to the licensing specialists they sometimes use an iPad for non-work-related functions while caring for children. The administrator and other staff members stated Staff #1 has been observed using an iPad while caring for children and not interacting with children in care. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations including improper discipline and using a cell phone while caring for children. An investigation was conducted on June 21, 2024. This complaint is substantiated for cell phone usage while caring for children. This specialist observed Staff #1 using a cell phone while in the classroom with children. The complaint is substantiated for improper discipline. Administrative staff stated Staff #1 was counseled regarding improper discipline and was terminated from employment on June 25, 2024. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 28, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper discipline. An investigation was conducted beginning on July 3, 2024, and concluding on July 22, 2024. This complaint is substantiated for improper discipline based on interviews of staff who stated they witnessed Staff #1 yelling at children and grabbing or holding them inappropriately. Staff #1 was put on administrative leave and subsequently resigned their position. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-JUL-24 04.00.00.000000 AM GMT^Substantiated^On July 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding multiple allegations including failure to report a significant incident to parents and failure to report suspected child abuse and neglect to the hotline. An unannounced visit was conducted on July 10, 2024. This complaint is substantiated regarding failure to notify the Child Abuse and Neglect Report Line of potential child abuse or neglect. There is no evidence to substantiate this complaint for failure to report a significant incident to parents. Administrator #1 stated the parents were notified by phone and in person with an observation form stating the findings. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^01-AUG-24 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On July 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, unqualified staff, and cell phone use by staff. An investigation was conducted on July 10, 2024. There is no evidence to substantiate this complaint for lack of supervision, staff using a cell phone, or unqualified staff because Child #1 is not a staff member, is not an enrolled child, and, per Children of America (COA) policy, is not old to be a volunteer. Child #1 was at the facility and was observed in the hallway, unsupervised. Child #1 was not observed to have been alone with child care children. An additional concern is that the center did not follow COA policy regarding age limits for volunteers. LS #1 received a copy of the COA policy from Administrator #2 confirming Child #1 would not be able to volunteer at this time. Administrator #1 stated Child #1 would not be in the building after July 10, 2024. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^13-AUG-24 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On July 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. An unannounced visit was conducted on July 10, 2024. Based on staff interviews and a review of attendance records, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios. A concern noted at the visit was a classroom was over capacity for the number of children in the room with 24 children present in a room that has a licensing capacity of 21 children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^19-AUG-24 04.00.00.000000 AM GMT^Substantiated^On July 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios and improper food storage. A complaint investigation was conducted on July 18, 2024. This complaint is substantiated for incorrect staff-to-child ratio. LS #1 reviewed the attendance records for July 17, 2024, that documented Staff #1 was alone with 22 children for almost one hour. This complaint is also substantiated for improper food storage because after interviewing staff members regarding lunches provided for a field trip, it was stated by staff the lunches were kept on a bus in a cooler without any ice packs for approximately two hours at mid-day when the temperature ranged between 89 and 92 degrees with a heat advisory in effect. Staff decided not to feed the warm meat and cheese sandwiches to the students on the trip and provided a different lunch when back at the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^14-AUG-24 04.00.00.000000 AM GMT^Substantiated^On July 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations for concerns of using vehicle over its intended capacity. An investigation was conducted on July 18, 2024. This complaint is substantiated for transporting more persons than the vehicle s capacity because after interviewing administration, staff members, and reviewing field trip tracking sheets, there were 10 children transported in a nine-passenger van during a field trip with two children sharing one restraint. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^28-AUG-24 04.00.00.000000 AM GMT^Substantiated^On July 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of failure to notify parents of a contagious condition in a timely manner. An investigation was conducted on July 24, 2024. This complaint is substantiated for failure to notify parents in a timely manner of a contagious condition. When interviewed, multiple staff members stated the first known case of lice was five days before parents were notified of the condition by the administration. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-SEP-24 04.00.00.000000 AM GMT^Substantiated^On August 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding combining toddlers with older children, insufficient staff, and caring for children in space not designated for children's use. An unannounced visit was conducted on August 9, 2024. LS #1 reviewed attendance records, and interviewed administration and staff members. While a tracking sheet was present showing children were signed into the area with the Administrator #1, this complaint is substantiated for caring for children in an unlicensed area. The administrator stated she supervised school-age children in the lobby area while waiting for staff to arrive for work. Based on a review of attendance records there is no evidence to substantiate this complaint for combining toddler children with older children outside of the hours permitted by DELACARE regulations. There is no evidence to substantiate this complaint for insufficient staff as staff interviews and a review of attendance records showed sufficient staff were available for staff members to have a break. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^19-DEC-24 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On November 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of improper combining of children of different ages. Two additional complaints were received on November 25, 2024, and December 5, 2024, concerning the same allegations. An investigation was begun on November 26, 2024, and concluded on December 5, 2024. There is no evidence to substantiate this complaint for improper combining of children of different age groups. LS #1 observed classrooms with proper ages following DELACARE regulations for the first and last 90 minutes of the day. Attendance sheets were also reviewed which reflected proper age groups throughout the day. An additional concern noted was during the visit, LS #1 observed a classroom that was not in correct staff-to-child ratio. This was corrected when additional staff arrived. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^20-DEC-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 10, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following child exclusion policies and incorrect staff-to-child ratio. An investigation was conducted on December 12, 2024. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios and not following child health exclusion policies. LS #1 spoke with administration and staff members and reviewed classroom attendance records reflecting correct staff-to-child ratios. In interviews of administration and staff members it was stated the facility has followed the policies of the center and OCCL to notify families when children become ill and to inform them of health exclusions. Staff stated they are not aware of concerns from families who were contacted regarding children becoming ill. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^30-JAN-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On January 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not following termination policies. An investigation was conducted on January 9, 2025. There is no evidence to substantiate this complaint for not following termination policies. Based on staff interviews, termination of care was a result of the behavior of Staff #1. The termination policy contained in the Parent Handbook stated Children of America may suspend your child with or without a two-week notice for verbal/physical abuse by you towards management/staff, or any action on the part of a parent/guardian or child that requires law enforcement intervention to maintain a safe environment, such as physical or verbal abuse, or any potential dangerous behavior. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^09-APR-25 04.00.00.000000 AM GMT^Substantiated^On March 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to have security procedures that ensure access to children is limited to authorized people. An unannounced visit was conducted on March 28, 2025. This complaint is substantiated based on interviews with administration and staff members. While the administration team did adjust schedules in an attempt to keep the broken front door monitored at all times, three staff members stated they witnessed periods of time where no staff were monitoring it. This was corrected when the door was fixed on March 29, 2025. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^25-APR-25 04.00.00.000000 AM GMT^Substantiated^On April 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was conducted on April 11, 2025. This complaint is substantiated for incorrect staff-to-child ratio. Upon review of attendance records on multiple days, attendance records show staff members were not in the correct staff-to-child ratio for various time frames. An additional concern noted during this visit was upon review of attendance records, there were multiple days staff members attendance was not documented for arrival, meal breaks, and departures. In addition, attendance records show child attendance was not documented for departures on April 3, 2025, and April 7, 2025, for two classrooms. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^15-MAY-25 04.00.00.000000 AM GMT^Substantiated^On April 30, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was conducted on May 1, 2025. This complaint is substantiated for incorrect staff-to-child ratio. Upon review of attendance records on multiple days, attendance records showed staff members were not in the correct staff-to-child ratio for various time frames. An additional concern noted during this visit was upon review of attendance records, there were multiple days staff members attendance was not documented accurately for arrivals, meal breaks, and departures. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^02-JUN-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding multiple allegations including serving food that is expired, disrespectful communication, and incorrect mixing of ages. An investigation was conducted on May 15, 2025. There is no evidence to substantiate this complaint. After interviews and inspecting the kitchen, there is no evidence that the children are being served expired food. After interviews were conducted with the administration, it was determined communication between the administration and families was not disrespectful. After reviewing the current week s attendance records, and interviewing staff the children are in age-appropriate classrooms. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^02-JUN-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 15, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios and not allowing access to the center by parents. An investigation was conducted on May 15, 2025. There is no evidence to substantiate this complaint for incorrect staff-to-child ratios. After LS #1 reviewed the current week s attendance records, classrooms were documented to be in correct staff-to-child ratio. There is no evidence to substantiate this complaint for not allowing access to the center by parents. The administration notified families of a change in drop-off times due to staffing changes for one week. The administration did lock the front door for less than five minutes to briefly give assistance to a classroom and then unlocked the front door when they were able to return to the lobby to monitor safe access to the building. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^31-JUL-25 04.00.00.000000 AM GMT^Substantiated^On July 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding food preparation. An investigation was conducted on July 17, 2025. This complaint is substantiated for not maintaining the correct freezer temperature for food preparation. When LS #1 and #2 arrived, the freezer was reading 17 F, when LS #1 and #2 left the center an hour later, the freezer was still reading 17 F without the freezer being opened for one hour. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^11-AUG-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On July 25, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision. An investigation was conducted on July 31, 2025. There is no evidence to substantiate this complaint for lack of supervision. After speaking with administration and collecting documentation, Child #1 was supervised by a staff member meeting the school bus during afternoon drop off and had been picked up from their school by a relative on the day when Child #1 s whereabouts were a concern. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^22-SEP-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 1, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision, incorrect ratios, behavior management requirements, cell phone use while caring for children, unqualified staff, indoor space hazards, appropriate interactions with toddlers, lesson plan requirements, age-appropriate activities, activity schedule, meal requirements, and diapering requirements. An investigation was conducted on August 8, 2025. There is no evidence to substantiate this complaint for these allegations after LS #1 collected and reviewed documentation, interviewed administrators and staff members, conducted classroom observations, observed meal times, and orders containing new toys, activities, and shelves. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^06-NOV-25 05.00.00.000000 AM GMT^Substantiated^On October 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, incorrect combining of infants with older children, lack of security procedures, failing to conduct monthly evacuation drills, and not providing daily infant logs. This complaint is substantiated for failing to conduct monthly evacuation drills based on interviews of seven staff members who stated fire evacuation drills are not being practiced monthly as required, although administration has logged them as having been completed. There is no evidence to substantiate a lack of supervision or a lack of security procedures. Based on interviews, administration and staff members all stated they are unaware of a child being left alone in the lobby and taken by a different parent to a classroom. There is also a family code to enter the building if administration cannot open the door. After a review of documentation and interviews, there is no evidence to substantiate combining older children with infants or not providing daily infant logs. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^17-NOV-25 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On October 28, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of lack of supervision. An investigation was conducted on November 3, 2025, and concluded on November 5, 2025. There is no evidence to substantiate this complaint for lack of supervision after LS #1 reviewed documentation and interviewed administrators and staff members. An additional concern noted was the center failed to attempt to contact additional emergency contacts after being unable to reach Parent #2 regarding a potentially serious injury and did not document attempts to contact a parent/guardian on the injury report. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^11-FEB-26 05.00.00.000000 AM GMT^No Evidence to Substantiate^On January 23, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of failing to follow diapering procedures. An investigation was conducted on February 3, 2026. There is no evidence to substantiate this complaint. After interviewing staff members and administration, and observing diapering at the time of the visit, the diapering procedures appear to be in compliance with regulations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^23-APR-26 04.00.00.000000 AM GMT^Substantiated^On April 7, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratio. An investigation was conducted on April 9, 2026. Based on a review of attendance records this complaint is substantiated for incorrect staff-to-child ratio. On April 6, 2026, two classrooms were documented as not being in correct staff-to-child ratio. An additional concern noted is staff attendance was documented incorrectly on attendance documentation reviewed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^30-APR-26 04.00.00.000000 AM GMT^Substantiated^On April 7, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, kitchen sanitation, and activity schedule for outdoor play. An investigation was conducted on April 9, 2026. Based on a review of attendance records this complaint is substantiated for incorrect staff-to-child ratio. After observing the kitchen, this complaint is substantiated for an unsanitary kitchen. There is no evidence to substantiate this complaint for outdoor play in inappropriate temperatures as the facility has been following the regulations for outdoor play. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856187^OCCL Standards Complaint^20-MAY-26 04.00.00.000000 AM GMT^Substantiated^On May 6, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios. An investigation was conducted on May 7, 2026. Based on a review of attendance records on May 7, 2026, and interviews with four staff members, this complaint is substantiated. Attendance records for two classrooms reflected staff members in the incorrect staff-to-child ratio for longer than 30 minutes. All four staff members interviewed noted occasions in which their classrooms were not in correct staff-to-child ratio. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 856349^OCCL Standards Complaint^15-JUL-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On June 17, 2024, the Office of Child Care Licensing received a complaint of staff using a drug that could adversely affect job functions, not being respectful, not following the release of child policy, and not being truthful. An investigation was conducted on July 1, 2024. There is no evidence to substantiate the allegation of staff using a drug that could adversely affect job functions because the Owner and Administrator both stated prohibited substances are not used during child care hours. There is no evidence to substantiate the allegation of not being truthful and not following the release of child policy because according to attendance records, the child was not in care during Parent #1 s attempt to pick up. There is no evidence to substantiate the allegation of not being respectful because the Administrator stated she was respectful. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 866499^OCCL Standards Complaint^06-DEC-21 05.00.00.000000 AM GMT^Substantiated^On October 22, 2021, OCCL received a complaint regarding not allowing services to be provided at the child care home and the provider not being respectful when speaking with others. An investigation was conducted on November 9, 2021. There is no evidence to substantiate this complaint for the Provider not being respectful when speaking to others because the provider denied she was disrespectful. This complaint is substantiated because the Provider told the parents, teacher, and therapist that the child s therapeutic services could not be provided in the child care home. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874259^OCCL Standards Complaint^18-JAN-23 05.00.00.000000 AM GMT^Substantiated^On December 10, 2022, a complaint was called into the Report Line and not accepted for investigation by the Institutional Abuse Unit. It was sent to the Office of Child Care Licensing (OCCL) on December 12, 2022, and accepted for investigation regarding improper discipline. This complaint was also self-reported to OCCL and law enforcement. OCCL received clearance from law enforcement to investigate the complaint on January 5, 2023. An investigation was conducted on January 10, 2023. The complaint is substantiated for improper discipline because the administrators reviewed video footage when the incident was brought to their attention and confirmed the staff roughly handled the child. The administrators took immediate action. The staff was immediately suspended and subsequently terminated from employment at the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^20-JUL-23 04.00.00.000000 AM GMT^Substantiated^On May 5, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding center staff not following proper diapering procedures, lack of sanitation, improper discipline, incorrect staff-to-child ratio, lack of supervision, infants in confining equipment, lack of interactions with children, insufficient supplies for children, and required activity areas not being present in the infant and toddler classrooms. An investigation was conducted on May 8, 2023. Based on the results of this investigation, this complaint is substantiated for infants left in confining equipment because the center administrator stated infants are sometimes left in car seats. This complaint is also substantiated for improper staff-to-child ratios because attendance records from the week of May 1, 2023, show the infant and toddler classrooms out of ratio and the toddler room exceeding the maximum group size on multiple occasions. There is no evidence to substantiate this complaint for improper discipline because the administrator and all staff interviewed denied observing any staff using an inappropriate tone or improper discipline. There is no evidence to substantiate staff are not following proper diapering procedures because LS Flowers observed staff diapering children appropriately. There is no evidence to substantiate a lack of sanitation in the center because LS Flowers observed classrooms and materials to be clean and sanitary. Staff interviewed stated soiled toys are sanitized daily. There is no evidence to substantiate a lack of supervision because Staff #1 and Staff #2 both denied turning their backs to children when changing diapers and denied ever leaving the classroom unattended. There is no evidence to substantiate a lack of interactions with children because Staff #1 and Staff #2 both denied observing any other staff member not appropriately engaging with the children in care. There is no evidence to substantiate classrooms do not have sufficient supplies or all req uired activity areas because LS Flowers observed the classrooms to have sufficient materials as well as a sensory area and library with books. There is no evidence to substantiate the children are blocked off from areas of the classroom because LS Flowers did not observe the classroom to be blocked off and Staff #1 and Staff #2 both denied this occurs. An additional concern noted at the visit was inaccurate staff attendance records on multiple days during the week of May 1, 2023. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^13-SEP-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 11, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the center not notifying a parent of an incident concerning a child, not meeting a child's needs, and improper discipline. An investigation was conducted on August 28, 2023. Based on the results of this investigation, there is no evidence to substantiate this complaint because the center administrator stated a notice was sent home to Child #1 s parent when his clothes became wet from reaching into the toilet and his clothes were changed. There is no evidence to substantiate any staff used improper discipline because the center administrator, Staff #1, and Staff #2 denied having knowledge of any incident that would have resulted in a bruise to Child #1 or observing any staff use improper discipline with children. There is no evidence to substantiate the center is not meeting children s needs because Staff #1 and Staff #2 both denied ignoring Child #1 when he is crying. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^25-SEP-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 23, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect ratios, lack of supervision, and staff not following diapering procedures. An investigation was conducted on August 28, 2023. There is no evidence to substantiate this complaint for not following diapering procedures. The center administrator, Staff #1, and Staff #2 all described proper diaper-changing procedures, including staff and children's hands being washed and the diaper-changing pad being cleaned and disinfected between diaper changes. Staff #1 and Staff #2 both denied turning their backs to children during diaper changes or while children are using the toilet. There is no evidence to substantiate the toddler classroom is not in correct staff-to-child ratio because attendance documents were reviewed for the weeks of August 21, 2023, and August 28, 2023. The documents reviewed showed the toddler classroom to be in correct staff-to-child ratio. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^09-OCT-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 23, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, not meeting the needs of children, and termination policies. An investigation was conducted on August 28, 2023. There is no evidence to substantiate this complaint for improper discipline because the center administrator, Staff #1, and Staff #2 denied having knowledge of any incident that would have resulted in a bruise to Child #1 or observing any staff use improper discipline with children. There is no evidence to substantiate this complaint for not meeting children s needs because Staff #1 and Staff #2 both denied ignoring Child #1 when he was crying. Additionally, the center administrator stated a notice was sent home to Child #1 s parent when his clothes became wet from reaching into the toilet and his clothes were changed. There is no evidence to substantiate not following the center s termination policy because the center administrator denied terminating care for Child #1. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^27-MAR-24 04.00.00.000000 AM GMT^Substantiated^On February 29, 2024, the Office of Child Care Licensing received a complaint regarding incorrect staff-to-child ratio, unqualified staff alone with children, and inappropriate care of children. An investigation was conducted on March 6, 2024. Based on the results of this investigation this complaint is substantiated for incorrect staff-to-child ratios because attendance documents from the week of February 26, 2024, showed several infants who were present in the building but not signed into the opening classroom on multiple days during that week. Also, both the center administrator and Staff #3 stated infants are not being signed into the opening classroom. There is no evidence to substantiate unqualified staff are being left alone with children because all four staff who were interviewed stated they have never observed an unqualified staff member alone with children. There is no evidence to substantiate inappropriate care of children because all four staff who were interviewed stated they have never observed children being allowed to cry or forced to sit against the wall in the lobby area. An additional concern is children s attendance is not being properly documented because staff are not signing infants into the opening classroom. Non-compliance Cited: Reg #43 Ensure children s attendance includes exact arrival and departure times. Attendance documents from the week of February 26, 2024, show several infants were not signed into the opening classroom on multiple days throughout the week. Send two weeks worth of attendance documents to OCCL by April 8, 2024. Reg #27 Ensure the staff-to-child ratio for infants is maintained at all times. The center administrator and Staff #3 both stated the opening classroom is not maintaining proper staff-to-child ratio. Send two weeks worth of attendance documents to OCCL by April 8, 2024. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 874621^OCCL Standards Complaint^10-JUN-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of failing to notify OCCL of an injury requiring medical attention, failing to inform a parent immediately of a serious injury, failing to provide a written injury report within the required time frame, failing to follow the center s policies regarding routine and emergency health care, and not being truthful when providing information to parents, guardians, or OCCL. An investigation was begun on May 14, 2025, and concluded on June 2, 2025. Based on information obtained through interviews with staff and the administrator, as well as a review of center policies, injury reports, and child files, there is no evidence to substantiate this complaint for any of the allegations listed above. While the injury did occur at the child care facility, it occurred after the child had been signed out of the facility by Relative #1. When the center was notified there was an error in the original injury report, they corrected the report and sent a corrected copy to the parent. The center was in compliance with regulations related to reporting injuries, communicating with parents and guardians, maintaining documentation, and adhering to health and safety procedures. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 882584^OCCL Standards Complaint^08-AUG-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on May 4, 2023, regarding allegations of not following their transportation policies and a child being left unsupervised. An investigation was conducted beginning May 9, 2023, and concluded on May 11, 2023. This complaint is substantiated for not following proper transportation procedures. The transportation permission completed by families did not include specific arrangements for driving the children from their elementary school to the child care facility. There is no evidence to substantiate this complaint for lack of supervision because Child #1 went back into her school to call Parent #1 and other adults were present. School staff stated additional adults were also present around the school buses during dismissal. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 882584^OCCL Standards Complaint^15-JUL-24 04.00.00.000000 AM GMT^Substantiated^On June 21, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision and not following transportation requirements of visually checking the bus at the final stop. Based on interviews, received staff statements, and attendance records obtained, this complaint is substantiated for a lack of supervision and not following transportation requirements of visually checking the bus at the final stop. The center self-reported this incident and conducted an in-person training for all staff at the Darley Road Club that included a review of pre-camp safety training and field trip safety procedures. The center responded quickly to the incident to prevent this from happening again in the future. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 886064^OCCL Standards Complaint^11-JUN-25 04.00.00.000000 AM GMT^Substantiated^OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint on May 14, 2025, regarding possible improper discipline, lack of supervision, and notification to OCCL. An investigation was conducted on May 29, 2025. This complaint is substantiated for notification to OCCL because the provider did not inform OCCL a child received medical treatment. There is no evidence to substantiate lack of supervision and improper discipline because the provider stated Child #1 did not seem to be hurt while in care, and the cause of the injury is unknown. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 887336^OCCL Standards Complaint^13-JAN-22 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^A complaint was received on January 6, 2022, regarding the allegation of the staff members not wearing the required face coverings or that the staff members were wearing the face coverings incorrectly. An unannounced visit was conducted on January 10, 2022, to investigate the complaint. There is no evidence to substantiate the complaint because the owner and staff member were observed wearing the required face coverings correctly. The owner and staff member both stated that all staff members wear the required face coverings correctly and that they have not had any parent concerns regarding staff not wearing the required face coverings. A concern noted was there was only one class open, due to staff and students having positive COVID tests. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 887336^OCCL Standards Complaint^04-OCT-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on August 9, 2023, regarding concerns of insufficient materials, lack of supervision, and the presence of hazards on the playground and indoors, including choking hazards. An investigation was conducted on August 15, 2023. This complaint is substantiated for the toddler classroom having insufficient materials available for the children based on observation of the classroom. This complaint is substantiated for lack of supervision because the Reporter stated staff members left their classrooms on multiple occasions, leaving the Reporter alone with the children. Additional concerns noted at this visit include inaccurate attendance records for staff, improper staff-to-child ratio, failure to permit access to the center, not having infant bottles labeled, and improper diaper-changing procedures. The Office of Child Care Licensing (OCCL) received a complaint on August 9, 2023, regarding concerns of insufficient materials, lack of supervision, and the presence of hazards on the playground and indoors, including choking hazards. An investigation was conducted on August 15, 2023. This complaint is substantiated for the toddler classroom having insufficient materials available for the children based on observation of the classroom. This complaint is substantiated for lack of supervision because the Reporter stated staff members left their classrooms on multiple occasions, leaving the Reporter alone with the children. Additional concerns noted at this visit include inaccurate attendance records for staff, improper staff-to-child ratio, failure to permit access to the center, not having infant bottles labeled, and improper diaper-changing procedures. The Office of Child Care Licensing (OCCL) received a complaint on August 9, 2023, regarding concerns of insufficient materials, lack of supervision, and the presence of hazards on the playground and indoors, including choking hazards. An investigation was conduc ted on August 15, 2023. This complaint is substantiated for the toddler classroom having insufficient materials available for the children based on observation of the classroom. This complaint is substantiated for lack of supervision because the Reporter stated staff members left their classrooms on multiple occasions, leaving the Reporter alone with the children. Additional concerns noted at this visit include inaccurate attendance records for staff, improper staff-to-child ratio, failure to permit access to the center, not having infant bottles labeled, and improper diaper-changing procedures. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 900294^OCCL Standards Complaint^29-SEP-21 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on September 22, 2021, regarding staff, children, and parents not wearing a facial covering in accordance with current COVID-19 procedures. An investigation was conducted on September 27, 2021. There is no evidence to substantiate the complaint because staff denied the allegation and all staff were observed properly wearing a facial covering. Additionally, a parent was observed properly wearing a facial covering during drop off. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 900294^OCCL Standards Complaint^22-JAN-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On December 20, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not providing truthful information and having materials used for routine cleaning within the children s reach. An investigation was conducted on January 15, 2025. There is no evidence to substantiate not providing truthful information because the administrator stated parents were informed of the exact details of the incident. There is no evidence to substantiate having materials used for routine cleaning in the children s reach because staff stated the vacuum cleaner is kept in the closet and was only brought out to clean up a quick mess. The staff member did not leave the vacuum unattended but turned her attention to assist another child in the classroom. The vacuum was still next to the staff member. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 900294^OCCL Standards Complaint^20-MAY-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on March 30, 2026, regarding not following the suspension/expulsion policies in their handbook. An investigation was conducted on April 9, 2026. There is no evidence to substantiate not following the suspension/expulsion policies in the handbook because the administrator stated they followed all their policies before terminating a child from the center. The licensing specialist confirmed this by reviewing the parent handbook. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 901105^OCCL Standards Complaint^10-FEB-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^On January 10, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of an undisclosed household member, possible violation of criminal background check regulations, child files, and other possible licensing violations. An investigation was conducted on January 13, 2023. There is no evidence to substantiate the complaint for an undisclosed household member, or violation of criminal background check regulations, as the homeowner and the child care provider stated no one has been living in the adjacent outbuilding. There is no evidence to substantiate the allegation of the provider not being up-to-date with licensing regulations or child files based on the results of an unannounced full compliance review conducted on October 25, 2022, and observations made by the specialist at this visit. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 902252^OCCL Standards Complaint^11-JUN-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 29, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of unqualified staff and mixing school-age students with the preschool children. An investigation began on April 29, 2025, and concluded on May 5, 2025. Based on staff interviews and files reviewed, there is no evidence to substantiate this complaint regarding unqualified staff because staff files documented all staff were qualified for their positions in the large family child care home per DELACARE regulations. Based on staff interviews and observation, there is no evidence to substantiate this complaint regarding the mixing of age groups because all staff stated the two programs use some of the same spaces but are kept separate at all times by a schedule. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^10-DEC-21 05.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on November 19, 2021, regarding positive behavior management and not having an understanding or and respect for children and their needs. An investigation was conducted on November 29, 2021. There is no evidence to substantiate the complaint because all staff denied the allegations, the children were too young to interview, and LS Kenton observed positive interactions between the staff and children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^04-MAY-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on April 21, 2022, regarding expired milk and not accommodating dietary restrictions and allergies. An investigation was conducted on April 28, 2022. There is no evidence to substantiate the complaint because all staff denied the allegations and no expired milk was observed. In addition, substitutions for allergies or restrictions were available and staff were well informed of each child s needs. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^21-JUN-22 04.00.00.000000 AM GMT^Substantiated^OCCL received a complaint on June 6, 2022, regarding providing children dirty cups for meals and snacks. An investigation was conducted on June 13, 2022. The complaint is substantiated because Staff #3 stated she has observed mold or dirt in the cups provided to the children and LS Kenton observed two pre-filled sippy cups with scum and crud on inside of the mouthpieces. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^09-MAY-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on April 7, 2023, regarding soiled clothing not being changed. An investigation was conducted on April 12, 2023. This complaint is substantiated because the staff member interviewed admitted staff made two preschool-age children sit in their wet clothing until their parents arrived with a change of clothes. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^05-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding staff using a drug that could adversely affect their job functions and positive behavior supports. An investigation was conducted on May 23, 2024. There is no evidence to substantiate this complaint because six out of seven staff interviewed denied smelling marijuana on staff recently. One staff person stated there was an odor of marijuana on staff within the previous month or two; however, those staff denied having ever smoking marijuana prior to coming into work. Regarding the allegation of cursing in front of children, all staff interviewed denied cursing themselves or hearing other staff cursing in front of children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 907023^OCCL Standards Complaint^03-FEB-26 05.00.00.000000 AM GMT^Substantiated^On January 6, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not keeping the center hazard-free and safe and accident/injury procedures. An investigation was conducted on January 14, 2026. This complaint is substantiated for not keeping the center hazard-free and safe, because according to staff interviewed, the head of a screw was left in the wall where children are cared for. The screw was at a height to be accessible by children and subsequently caused an injury. There is no evidence to substantiate the complaint for accident/injury reports, because according to staff interviewed and all documentation reviewed, both parents were called immediately. One of the phone numbers was not in service and a voicemail was left for the other. Immediate contact to the parents were also observed in Brightwheel. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 912888^OCCL Standards Complaint^30-SEP-22 04.00.00.000000 AM GMT^Substantiated^On September 26, 2022, OCCL received a complaint regarding improper staff-to-child ratios, mixing of age groups, not having sufficient staff, and allowing children in the kitchen while making meals. An investigation was conducted on September 28, 2022. The complaint is substantiated for not having sufficient staff to operate the center because during the visit there were 11 children present with two staff and Ms. Davis stated she did not have any additional staff. There is no evidence to substantiate the center being out of ratio or improper mixing age groups of children because attendance records showed ratios were being maintained. There is no evidence to substantiate the allegation of children being in the kitchen while meals are made because Ms. Davis denied allowing the children into the kitchen. A concern noted was a lack of supervision, due to Ms. Davis stating she has the children sit in the hallway at the door of the kitchen, while she prepares meals. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 912888^OCCL Standards Complaint^17-JAN-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 18, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not following the suspension/expulsion policy and staff communication. An investigation was conducted on January 8, 2025. There is no evidence to substantiate regarding not following the suspension/expulsion policy because the center has written policies addressing suspension and expulsion in their parent handbook, which were followed. There is no evidence to substantiate disrespectful staff communication because all staff interviewed stated communication was kept professional. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 916267^OCCL Standards Complaint^19-MAY-22 04.00.00.000000 AM GMT^Substantiated^On May 17, 2022, OCCL received a complaint regarding not obtaining written parent permission for transportation and for taking a field trip. This complaint is substantiated because Ms. Santillan stated she had verbal permission, but did not have written permission to transport the four children to the trampoline park. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 916872^OCCL Standards Complaint^27-JUL-21 04.00.00.000000 AM GMT^Substantiated^On July 14, 2021, OCCL received a complaint alleging unqualified staff members were alone with children and children being outside during a heat advisory. This complaint is substantiated because during the investigation, Ms. Hooker acknowledged several staff members were alone with children and did not have appropriate qualification certificates. The children were outside in the morning during a heat advisory. However, this is permissible because it was during the morning for less than 30 minutes, water and shade were available, and staff were supervising for signs of heat-related illness. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 916872^OCCL Standards Complaint^03-NOV-21 04.00.00.000000 AM GMT^No Evidence to Substantiate^On October 4, 2021, OCCL received a complaint regarding possible lack of supervision, improper discipline, or and failure to report an injury to a parent because Child #1 fractured his leg and the parent said it may have happened at the child care center. It was not accepted by IA for investigation, but it was accepted by OCCL. An investigation was completed on October 12, 2021. Following the investigative interviews, there is no evidence to substantiate this complaint because the center was not aware of an injury for about a week and Parent #1 stated to the administrator that the injury occurred at home. Therefore, no improper discipline, failure to report an injury, or lack of supervision occurred at the center regarding this child. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 916872^OCCL Standards Complaint^12-NOV-21 05.00.00.000000 AM GMT^Substantiated^On October 5, 2021, OCCL received a complaint regarding staff members engaging in unprofessional, disrespectful behavior in front of children. An investigation was conducted on October 12, 2021. Based on staff members statements and administrator interviews, the complaint is substantiated. Both staff members have received some form of disciplinary action up to and including termination of employment. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 917964^OCCL Standards Complaint^11-MAY-23 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^The Office of Child Care Licensing (OCCL) received a complaint on April 27, 2023, regarding improper infant and toddler care. An investigation was conducted on May 1, 2023. There is no evidence to substantiate this complaint for improper infant and toddler care due to interviews conducted and documents reviewed. All staff interviewed stated children are offered all food provided by the parents. Staff stated infants and toddlers are only in the high chairs during meal times and are removed when finished. A concern noted during this investigation was improper staff-to-child ratio. One classroom had five infants present with one staff member. Additionally, one staff member left their classroom unattended to open the door for OCCL. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^21-MAR-22 04.00.00.000000 AM GMT^Substantiated^On March 7, 2022, OCCL received a complaint regarding an allegation of improper discipline. An investigation was conducted on March 9, 2022. This complaint is substantiated for improper discipline because the staff member admitted to pulling the child by the shirt to direct him to return to his nap cot and the specialists observed this action on video provided by the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^23-MAR-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On March 14, 2022, OCCL received a complaint regarding an allegation of improper discipline. An investigation began on March 17, 2022, and concluded on March 21, 2022. There is no evidence to substantiate this complaint for improper discipline based on staff members statements and the reporter alleging improper discipline for a child who was not enrolled in the center. The staff members denied harming children and allowing children to harm each other. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^18-MAY-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 3, 2022, OCCL received a complaint regarding the center failing to follow a child s IEP, a child not receiving proper nutrition, and the center staff telling the parent that the child ate when he did not. An investigation was conducted on May 10, 2022. There is no evidence to substantiate this complaint for failure to follow an IEP because the IEP encouraged the parent to send in food and for the center to offer food. The center staff offered food. Since the center staff cannot force a child to eat, they did their best by providing the child with food. Initially the staff were not aware that the parent had packed the child a lunch because the lunch was not placed in the proper place by the parent. However, the parent was informed where to place the packed lunch and the situation has been resolved. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^01-AUG-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^On July 14, 2022, OCCL received a complaint regarding multiple allegations. An investigation began on July 19, 2022, and concluded on July 21, 2022. There is no evidence to substantiate this complaint for lack of supervision and improper discipline based on staff members statements and the lack of information provided by reporter. The staff members denied harming children and allowing children to harm each other. There is no evidence to substantiate this complaint for not making proper accommodations for a child s special needs because the staff placed the child with younger children, the child is brought into class with her regularly assigned teacher in the morning, and the center assisted the family with getting the child into a special program. There is no evidence to substantiate unprofessional behavior of staff because the staff stated there has been no unprofessionalism observed and the reporter did not give an instance when asked by the specialist. There is no evidence to substantiate not following COVID protocols and proper sanitizing because the staff stated they clean the classrooms daily and a cleaning service comes daily. In addition, the center closed the classroom affected by COVID and monitored the adjoining classroom, conducts onsite COVID testing, and provided a cleaning service s invoice. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^29-NOV-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^On November 10, 2022, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation began on November 10, 2022, and concluded on November 15, 2022. There is no evidence to substantiate this complaint for improper discipline based on staff members statements. The staff member denied plucking a child and staff interviewed denied observing children being plucked by any staff. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^02-MAY-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 5, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the center refusing to administer medication to children in care. An investigation was conducted on April 11, 2023. There is no evidence to substantiate this complaint because the two staff interviewed confirmed staff administer medication to children when needed and explained the center s medication policy. One staff member stated the center could not accept a specific child s medication even though the child s parent completed a Medication Administration Record (MAR) for it because the medication was not in its original container. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^01-AUG-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received two complaints on May 5, 2023, regarding improper discipline and unknown staff members present under the age of 18. An investigation was conducted on May 15, 2023, and May 16, 2023. There is no evidence to substantiate this complaint for improper discipline based on interviews with staff and documentation reviewed. There is no evidence to substantiate this complaint for unknown underage staff members based on information provided by Ms. Bright, observations at the visit, and OCCL s database. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^15-AUG-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on July 21, 2023, regarding multiple allegations including improper behavior management techniques and not communicating information to a parent. An investigation was begun on July 25, 2023, and concluded on August 11, 2023. There is no evidence to substantiate this complaint because based on staff and child interviews there is no evidence that a staff member was using inappropriate behavior management techniques. There is no evidence to substantiate this complaint for failing to inform a parent of important information regarding their child as staff interviews indicated the child and the parent were informed of the change in arrangements for the field trip. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^24-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on May 30, 2024, regarding allegations of not using respectful tones towards children. An investigation was conducted on June 11, 2024. Based on the results of this investigation, there is no evidence to substantiate this complaint. This specialist interviewed administration and staff members who all stated they have not heard or used disrespectful tones towards children. This specialist observed classrooms and interactions between staff members and children which were respectful and engaging. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^20-DEC-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of improper discipline. An investigation was conducted on December 11, 2024. Based on staff interviews and observation of classrooms, there is no evidence to substantiate this complaint for improper discipline. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^02-MAY-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 2, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on April 29, 2025. Based on interviews, disinfectant spray had been used in the classroom but not sprayed on children. Based on staff interviews and video footage, there is no evidence to substantiate improper discipline. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^22-MAY-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper discipline and the use of marijuana while working. An investigation was conducted on May 9, 2025. After interviewing administration and staff members there is no evidence to substantiate improper discipline or the use of marijuana while working. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^28-MAY-25 04.00.00.000000 AM GMT^Substantiated^On May 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, cell phone usage while caring for children, not following regulations regarding sleeping equipment, denying water to children, and not making employee policies available to staff members. An investigation was conducted on May 9, 2025. This complaint is substantiated for cell phone use while caring for children. The administration stated Staff #1 was using their cell phone while caring for children and gave Staff #1 a verbal warning. After interviewing administration and staff and observing the classrooms, there is no evidence to substantiate this complaint for not following regulations regarding sleeping equipment, denying water to children, and not making employees policies available to staff. Sleeping equipment was labeled by name or number and cot lists were available. Water pitchers and cups were available in each classroom. The center policies are implemented during new staff orientation and reviewed during staff meetings. An additional concern noted at the visit was Staff #1 was heard speaking inappropriately and disrespectfully to a child and other staff. Staff #1 s employment was terminated by the administration. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^01-OCT-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On September 10, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of not following child health exclusion regulations, and staff smoking marijuana outside during child care hours. An investigation was conducted on September 19, 2025. There is no evidence to substantiate this complaint for not following exclusion requirements based on interviews and documentation. The administration and staff members stated they followed required policies regarding hand, foot, and mouth disease, and provided documentation of illness notifications sent via the electronic application to parents of children in care. There is no evidence to substantiate this complaint for staff smoking marijuana based on staff interviews. Seven staff and Administrator #1 were interviewed and denied the use of marijuana on the premises during child care hours. No smoking was observed on the premises at the time of the visit. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^07-NOV-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On October 22, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of improper food storage, incorrect combination of age groups, and disrespectful communication by staff. An investigation was conducted on October 27, 2025. There is no evidence to substantiate this complaint. After interviewing administration and staff members, reviewing documentation, and observations, children of different ages were combined only during the first or last 90 minutes of the day, there was no evidence of disrespectful communication by staff, and food was stored properly in storage containers and refrigerated. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^25-NOV-25 05.00.00.000000 AM GMT^Substantiated^On November 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to use positive behavior supports and failing to provide an injury/incident report. An investigation was conducted on November 20, 2025. Based on staff interviews and the videotape viewed by the owner and administrator and described to the licensing specialist, this complaint is substantiated for failing to use positive behavior supports. The administrator stated the video showed Staff #1 grabbed Child #1 by the face. The center acted quickly to remove Staff #1 from the center and then terminated Staff #1's employment. Based on interviews and documentation collected, there is no evidence to substantiate the complaint for failure to provide an incident accident report. The center gave the incident report to the parents based on the information they had at the time. The parents refused to sign the report because they believed it was inaccurate. The center met with the parents and listened to their concerns. The parents were informed that the staff member s employment was terminated. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^13-MAY-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 1, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of failing to use positive behavior supports. An investigation was conducted on May 7, 2026. There is no evidence to substantiate these complaints for failing to use positive behavior supports based on interviews conducted. Administrator #1 and four staff members stated they have only observed positive behavior supports within the facility. One staff member, who was interviewed separately, stated they have observed a staff member inappropriately moving children around the classroom by grabbing them, but would not disclose any additional information. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 919420^OCCL Standards Complaint^25-JUN-26 04.00.00.000000 AM GMT^No Evidence to Substantiate^On June 8, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper combining of ages. An investigation was conducted on June 16, 2026. There is no evidence to substantiate this complaint based on interviews and documentation reviewed that were in compliance with DELACARE regulations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 922153^OCCL Standards Complaint^05-NOV-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^On October 21, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and accident/injury procedures. An investigation was conducted on October 24, 2025. There is no evidence to substantiate this complaint, because according to Provider #1, when he/she helped wipe Child #1 after a bowel movement, he/she did not notice anything, and Child #1 acted normally during the day. Provider #1 stated Child #1 urinates by himself/herself and does not require help. Provider #1 further stated Child #1 leaves the child care home around lunch time and goes to the Smyrna School District for the afternoon. Child #1 returned to care on October 21, 2025. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 923126^OCCL Standards Complaint^12-OCT-21 04.00.00.000000 AM GMT^Unsubstantiated^A complaint was received on September 28, 2021, regarding staff allowing other children to hit a child. An investigation was conducted on September 30, 2021. This complaint is unsubstantiated because Child #1 and the other children involved in the incident are not enrolled in the program and were utilizing the playground with parental supervision. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 923126^OCCL Standards Complaint^11-MAY-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^A complaint was received on May 2, 2022, regarding an allegation of discrimination because the program stated they could not enroll a child because he is not potty trained and their school-age program does not provide diaper-changing services. An investigation was started on May 2, 2022. There is no evidence to substantiate this complaint because according to the commonly asked questions about child care centers and the Americans with Disabilities Act, it is not a violation of the Americans with Disabilities Act because the center does not have diaper-changing stations or staff to assist with diaper changing. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 923126^OCCL Standards Complaint^28-MAR-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on March 14, 2023, regarding concerns about staff communication with children. An investigation was conducted on March 20, 2023. There is no evidence to substantiate the allegation of inappropriate communication. All staff members interviewed denied parents voicing any concerns about the care of the children or any issues with communication. One staff member recalled a conversation regarding late pick-ups from care, stating to Adult #1 they would be calling Purchase of Care (POC) for late fees. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 927168^OCCL Standards Complaint^03-MAY-23 04.00.00.000000 AM GMT^Substantiated^On March 20, 2023, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 23, 2023, and accepted it for investigation regarding failure to report possible child abuse or neglect. An investigation began on March 28, 2023, and ended on April 19, 2023. The complaint is substantiated for failure to report suspected child abuse or neglect because the administrator and owner reported several instances when they observed bruises and cuts sustained by a child when the child was not in care at the center but did not call the Child Abuse and Neglect Report Line. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 927168^OCCL Standards Complaint^03-DEC-24 05.00.00.000000 AM GMT^Substantiated^On November 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, disrespectful communication, and not following center termination of care policy. An investigation was begun on November 8, 2024, and concluded on November 25, 2024. This complaint is substantiated for lack of supervision based on staff interviews. Staff #1 stated they left their classroom alone for a few seconds to answer the front door. There is no evidence to substantiate this complaint for disrespectful communication because based on staff interviews, staff denied being disrespectful to Parent #1. There is no evidence to substantiate this complaint for not following center termination of care policy because based on staff interviews, the center did not terminate Child #1 s care. An additional concern noted was Administrator #1 was signed into a classroom when, according to staff interviews, they were in the kitchen at the same time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 939546^OCCL Standards Complaint^09-NOV-22 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on November 1, 2022, regarding parents not being permitted to enter the facility. An investigation was conducted on November 2, 2022. This complaint is substantiated due to families having to ask to enter the building and all families should be entering the building, walking their children to the classroom, and have access at any time without asking. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 939546^OCCL Standards Complaint^10-AUG-23 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing received a complaint on July 5, 2023, regarding lack of air conditioning and failure to maintain temperatures between 68o and 82o F. An investigation was conducted on July 10, 2023. This complaint is substantiated because air temperature measurements ranged between 82.8o and 89.8o F. Ms. Benson-Fleming and staff members stated it was very warm in the building and the air conditioning had not been working for quite some time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 939546^OCCL Standards Complaint^10-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on May 8, 2024, regarding not meeting the needs of all children, mixing preschool-age children with infants and toddlers, and the administrator not being present the required hours. There is no evidence to substantiate this complaint for not meeting the needs of all children based on interviews with the administrator and staff members. Administrator Linda Benson-Fleming stated Child #2 is currently working with Child Find and receiving services at the center. There is no evidence to substantiate this complaint for mixing preschool-age children with infants and toddlers because all staff members interviewed as well as the administrator denied placing a pre-kindergarten-age child in the infant or toddler classroom as a consequence for their behavior. There is no evidence to substantiate this complaint for the administrator not being present the required hours because Ms. Benson-Fleming stated she is present daily from 9:00 am to 5:00 pm and provided documentation of her attendance in the center the required amount of time. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 939546^OCCL Standards Complaint^04-MAR-25 05.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On January 28, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns about not using proper sanitation procedures and failure to notify parents when children are exposed to contagious illness. There is no evidence to substantiate these allegations. All staff stated they use soap/water to clean and bleach/water and Lysol wipes to sanitize tables, toys, chairs, and classroom items. All staff stated floors are swept and mopped daily. Administrator #2 stated a janitor comes every morning and night to clean the classrooms before opening and after closing. LS #1 witnessed Staff #2, #3, and #5 wiping tables and/or mopping floors upon arrival to their classrooms. Families of children in the Preschool classroom were sent a ProCare notification on January 27, 2025, notifying them that a child in that class was diagnosed with Influenza and COVID-19 and to monitor their child for symptoms. On February 4, 2025, Staff #4 was diagnosed with the Flu and another notification was sent to the families of her classroom. Administrator #1 stated there were only two cases of Influenza and Covid on January 27, 2025, and one on February 4, 2025. LS #1 later contacted Administrator #2 and confirmed a soap and water solution was used to clean as well as the bleach and water solution to disinfect. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 939546^OCCL Standards Complaint^16-APR-26 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On March 9, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging use of confining equipment that is not developmentally appropriate for a preschool age child and staff using inappropriate behavior supports by yelling. An investigation was conducted on March 17, 2026. There is no evidence to substantiate this complaint for use of confining equipment not developmentally appropriate for a preschool age child in care or use of inappropriate behavior supports. While Person #1 stated Child #1 was observed in confining equipment, on multiple occasions, Administrator #1 denied seeing the use of a highchair to constrain a child and two classroom staff denied placing Child #1 in that confining equipment. There is no evidence to substantiate this complaint for staff yelling at children as Administrator #1 and two staff interviewed all denied use of yelling for behavior support. A concern noted at the visit was incident reports were not signed by a parent or guardian as required. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^23-SEP-21 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on August 5, 2021, regarding allowing children to punish each other, denying food as a punishment, not following meal and snack requirements, a lack of supervision, and not providing daily outdoor play. An investigation was conducted on August 13, 2021. There is no evidence to substantiate this complaint because all staff interviewed denied allowing the children to fight each other. Ms. Ruff and Child #2 stated they went outside to play every day and were always supervised by a staff member. Ms. Revel stated she provided meals and snacks to all children. LS Donovan observed two behavioral reports documented on the accident or injury report. During the investigation, a concern noted was Ms. Ruff did not have an attendance record for the classroom she stated she supervised on August 4, 2021 ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^22-JUN-22 04.00.00.000000 AM GMT^Substantiated^On June 9, 2022, the OCCL received a complaint regarding children being transported in a van without seat belts, sharing a seat belt, and the bus driver stopping at a store and a salon with children in the van. An investigation was conducted on June 14, 2022. This complaint is substantiated for improper transportation of children. Several children stated they were in the van without seat belts. One child stated they shared a seat belt and traveled to the store with the van driver after being picked up from school. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^08-FEB-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on December 21, 2023, regarding not keeping all areas, furnishing, toilets and equipment of the center in a clean, hazard-free, and safe condition. An investigation was conducted on February 5, 2023. There is no evidence to substantiate the allegations because the specialist observed everything in working condition and the owner submitted proof of the repairs. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^16-SEP-24 04.00.00.000000 AM GMT^Substantiated^On July 29, 2024, the Office of Child Care Licensing received a complaint regarding lack of supervision, caring for toddlers and preschoolers in the same space, using a wading pool, having adults visit the center for personal reasons, serving juice to a child who cannot have it, and not having permission to walk to a local playground. An investigation was conducted on August 5, 2024. This complaint is substantiated for lack of supervision because upon arrival, a staff member left two children alone in a classroom to open the door, and the owner confirmed the allegation of Staff #2 being in the kitchen leaving the toddlers and preschoolers combined and alone with no supervision, but stated she was not aware the children were alone at the time. This complaint is substantiated for caring for toddlers and preschoolers in the same space because the owner confirmed the ages are sometimes mixed. This complaint is substantiated for using a wading pool, serving juice to a child who cannot have it, and walking to a local park without parent permission because the owner confirmed the allegations. There is no evidence to substantiate an adult visited for personal reasons because the owner stated the adult visitor was only there to assemble the slide and wading pool, and then left the premises. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^05-AUG-25 04.00.00.000000 AM GMT^Substantiated^On July 7, 2025, the OCCL received a complaint regarding illegal drugs being in the center, not keeping the center in a hazard-free and safe condition, keeping the grounds in a clean and safe condition, and not completing comprehensive background checks. An investigation was conducted on July 9, 2025. This complaint is substantiated because multiple staff members reported finding alcohol in the freezer, finding a blunt on the playground at the center, finding a vape pen in a classroom, finding a gun box with cut up straws inside in the center, and finding a folded dollar bill and a straw both with white residue in the bathroom used by the children. Staff also stated Person #1 was present at the center during and after business hours and Person #1 did not have a comprehensive background check completed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 958964^OCCL Standards Complaint^16-SEP-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On August 18, 2025, the OCCL received a complaint regarding having a person present at the center without a comprehensive background check. An investigation was conducted on August 22, 2025. There is no evidence to substantiate this complaint because Administrator #1 stated after the previous complaint, Person #1 was no longer sleeping at the center; however, Person #1 is fingerprinted and is determined eligible and will help clean the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 973652^OCCL Standards Complaint^05-DEC-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on November 4, 2022, regarding suspension/expulsion policies, staff-to-child ratios, and insect infestation. The investigation began on November 16, 2022, and ended on November 22, 2022. There is no evidence to substantiate this complaint because Owner Christina Allen stated the parent chose to withdraw the child from the center, the center has adequate qualified staff and staff denied observing any bug bites on the children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 973652^OCCL Standards Complaint^27-JUN-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on May 23, 2023, regarding improper discipline. An investigation was conducted on May 25, 2023. There is no evidence to substantiate the complaint because all staff interviewed denied yelling at or observing any staff yelling at the children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 973652^OCCL Standards Complaint^22-MAY-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On April 10, 2024, the Office of Child Care Licensing received a complaint regarding discrimination and positive behavior supports. An investigation was conducted on April 24, 2024. There is no evidence to substantiate the complaint based on staff interviews and because the owner provided documentation from ProCare that shows the center reached out to the parents on several occasions when the child was having behavioral issues to try to make a plan moving forward. Additionally, the owner stated the center did not disenroll Child #1, but the child has not returned to the center. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 976072^OCCL Standards Complaint^06-APR-22 04.00.00.000000 AM GMT^Substantiated^On March 22, 2022, a complaint was accepted for investigation by OCCL regarding improper discipline, an unknown person living in the home, and a person consuming alcohol in the presence of children. LS Donovan and Rasin-Benn investigated the complaint on March 29, 2022. There is no evidence to substantiate this complaint regarding an unknown person living in the home or a person consuming alcohol in the presence of children. The complaint is substantiated for improper discipline because Child #4 stated Ms. Haynes has told her to, Shut up, while in her care. An additional concern noted was Ms. Haynes began using an unapproved space for child care without the approval of OCCL and the fire marshal. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 976072^OCCL Standards Complaint^18-MAR-25 04.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint regarding not following the child health observation procedures. An investigation was conducted on February 10, 2025. This complaint is substantiated for not following the child health observation procedures because Provider #1 stated she observed the scratch over Child #1's eye upon arrival at the family child care home but did not document or inform the parent. Provider #1 stated she assumed Child #1's mother was aware of the scratch since Child #1 had long fingernails. Provider #1 stated she also observed Child #1 s puffy eyes upon arrival. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 976072^OCCL Standards Complaint^27-MAR-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On February 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, being disrespect in front of children, and not following the expulsion policy. An investigation was conducted on February 25, 2025. There is no evidence to substantiate this complaint because Provider #1 denied yelling and stomping in front of children or leaving them alone in the child care area and stated Parent #1 kept going back and forth about payment reimbursement due to her closing due to snow. Provider #1 stated she followed her policy and terminated child care. LS #1 reviewed Provider #1's parent handbook which stated, "Your child care will be terminated in the following situations: you or a family member becomes a safety threat by becoming hostile, and we cannot resolve the situation; or you fail to pay for child care, as stated in my contact." ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 976072^OCCL Standards Complaint^27-MAY-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision, not providing positive behavioral support, meals and snacks, and not following the expulsion policy. An investigation was conducted on May 5, 2025. There is no evidence to substantiate this complaint because Provider #1 stated she followed her policy when terminating child care. LS #1 reviewed Provider #1's parent handbook and it states, "Your child care will be terminated in the following situations: you or a family member becomes a safety threat by becoming hostile, and we cannot resolve the situation; or you fail to pay for child care, as stated in my contact." Provider #1 stated that she or the substitute supervises the children and that the children are fed nutritious meals ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 976072^OCCL Standards Complaint^13-JAN-26 05.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^The Office of Child Care Licensing received a complaint on November 19, 2025, regarding a lack of supervision, meals and snacks, and children having access to hazards items. An investigation was conducted on December 1, 2025. There is no evidence to substantiate this complaint because Provider#1 stated the button battery that the Reporter stated was found in Child #1 s stool did not come from her child care, since the toys in her child care only use double or triple A batteries, and the covers must be secured with a screwdriver. Provider #1 also stated Child #1 was picked up around 4:00 pm and was in the care of the parent for two hours before she was told of the incident around 6:00 pm. During the visit, LS #1 inspected several toys that required batteries. All toys observed appeared to be secured and required a screwdriver to remove the cover and expose the batteries. Also, Provider #1 stated that Parent #1 provides the meals and snacks for the children, and she only feeds them what the parent provides for them that day. During the investigation, concerns noted were children present were resting on nap mats without a bottom cover, and the provider did not have the week s menu posted and was unable to provide a menu for that week. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^05-JAN-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on December 21, 2021, regarding improper discipline. An investigation was conducted on December 28, 2021. There is no evidence to substantiate this complaint because staff and children denied the allegation. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^09-JUN-22 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on May 19, 2022, regarding discrimination, not following the termination policy in handbook, not consulting with parents and professionals, if necessary, to design effective positive behavioral interventions and to adapt behavior management practices for a child who has a special need, and not having activity areas accessible to the child because he was kept in the office. An investigation was conducted on May 25, 2022. There is no evidence to substantiate this complaint because staff denied the allegations and materials, toys, and equipment were observed in the office. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^15-DEC-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Institutional Abuse Unit (IAU) received a complaint on September 28, 2022, and The Office of Child Care Licensing (OCCL) received the complaint on September 30, 2022, regarding a staff member inappropriately touching a child in care, improper discipline, and lack of supervision. On December 6, 2022, IAU stated their investigation would be closed with no indication of sexual abuse. An investigation by OCCL was conducted on December 13, 2022. There is no evidence to substantiate the complaint for improper discipline or lack of supervision because the interviewed staff all denied the allegations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^20-DEC-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on October 13, 2022, date conflicts with date in complaint detail. regarding the owners threatening behavior and pet policies. An investigation was conducted on December 13, 2022. There is no evidence to substantiate the complaint because the interviewed staff denied the allegations, the parent handbook states vaccinated pets may be at the center, and this specialist observed current vaccination records for the pet. Additionally, this specialist observed Owner Wright interacting positively with children in care. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^09-JAN-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on December 20, 2022, regarding child health exclusions, adult health requirements, and respectful communication. An investigation was conducted on January 3, 2023. There is no evidence to substantiate the complaint because the interviewed staff denied the allegations and this specialist observed notifications of the communicable diseases sent to parents. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^23-FEB-24 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on February 5, 2024, regarding improper staff-to-child ratio. An investigation was conducted on February 6, 2024. This complaint is substantiated for improper staff-to-child ratio because during the visit a staff without eligibility was alone with children, and according to attendance records, there were several days when staff were not signed into classrooms, but children were present. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^20-JUN-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On June 3, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding fencing requirements. An investigation was conducted on June 3, 2024. There is no evidence to substantiate this complaint because although the large, rear gate in the fence was broken, there is a plan to have it repaired, and it was securely closed with cords rendering it inaccessible to children. Additionally, there is another gate and an exit into the center which can be accessed by the children. The fence height was previously approved by OCCL and has not changed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^29-AUG-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On July 15, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unsafe indoor space. An investigation was conducted on August 1, 2024. There is no evidence to substantiate this complaint because during a thorough walk-through of the center for a full compliance visit, Licensing Specialist #1 did not observe any furniture made of plywood and crates. Additionally, Owner #1 denied the allegation of using plywood and crates as a table for children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^09-JUL-25 04.00.00.000000 AM GMT^No Evidence to Substantiate^On June 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding using alcohol while caring for children, staff not having a health appraisal indicating they are able to care for children, and staff not being respectful by not using non-threatening tones. An investigation was conducted on July 1, 2025. There is no evidence to substantiate this complaint because all staff interviewed stated they have never suspected a staff person in the center of consuming or being under the influence of alcohol while working. Staff #1 denied all allegations of drinking while working, further stating the doctor completing the health appraisal misrepresented the information he/she shared with them. While speaking with Staff #1, there was no physical evidence to prove he/she was consuming alcohol. Staff #1 spoke articulately, his/her eyes were clear, and there was no detectable odor of alcohol. Lastly, all staff interviewed stated they have never heard Administrator #1 use threatening language or tones while speaking on the phone or in person to others. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^01-APR-26 04.00.00.000000 AM GMT^Substantiated^On March 3, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio, unqualified staff alone with children, staff files, not following the policy in the parent handbook on dietary restrictions, not providing truthful information, lack of supervision, safe sleep practices, infant feeding, not cleaning bottles in the approved food preparation space, not meeting the needs of the children, accident/injury procedures, confidentiality, pets, not labeling children s bottles, cots, or cubbies, Administration of Medication, sanitation, and health exclusions. An investigation began on March 11, 2026, and concluded on March 24, 2026. This complaint is substantiated for improper staff-to-child ratio because according to attendance records reviewed, classrooms were over ratio on multiple days. One day, the Lotus Blossom classroom was over ratio with as many as 19 children present, ages ranging from infant to five-years-old, with two staff. This complaint is substantiated for unqualified staff being alone with children because according to attendance reviewed, an unqualified staff person was alone with the infants on four of the six days reviewed. This complaint is substantiated for staff files, because one staff file was reviewed and found to be missing multiple documents. This complaint is substantiated for lack of safe sleep practices because an infant was observed asleep in a crib with a binky strap still attached to the binky and a blanket hanging over the side rail of the crib. This complaint is substantiated for infant feeding because bottles were observed not labeled with the child s name. Staff interviewed stated infants will be placed in boppy pillows or swings with their bottle propped for feeding. Staff also stated an infant who holds their own bottle will be placed in a boppy or swing, not a required highchair with T-strap. This complaint is substantiated for not cleaning bottles in an approved space because staff interviewed stated they wash all dishes and bottles in handwashing sinks. This complaint is substantiated for pets, because staff interviewed stated a dog was brought into the center, but families were not notified in advance, and the dog s vaccinations were not on site. This complaint is substantiated for not labeling required items, because during the walk-through, it was noted bottles were not labeled with the child s name and food containers were observed not being labeled with the child s name, contents, or expiration date. This complaint is substantiated for improper administration of medication because of the 11 medications reviewed, six did not have a corresponding Medication Administration Record (MAR). There is no evidence to substantiate the allegation the center did not follow their handbook s policy on dietary restrictions, because staff interviewed stated they documented it in the child file and did not serve the child the food, which coincides with their own policy. LS #1 verified this documentation. There is no evidence to substantiate the allegation the center does not provide truthful information because staff interviewed denied this. Meal count forms were also reviewed and absences were documented. There is no evidence to substantiate the allegation children are allowed to walk around the center and enter different classrooms, because staff interviewed denied this. There is no evidence to substantiate the allegation of children s needs are not being met in the infant classroom because staff interviewed denied this. There is no evidence to substantiate the allegation of accident/injury procedures not being followed because staff interviewed stated an infant did not fall onto the floor, and therefore, no injury occurred. There is no evidence to substantiate the allegation confidentiality was breached because staff interviewed stated the child who was injured told their parent/guardian the name of the child who hurt him/her. There is no evidence to substantiate the allegation of not following sanitation requirements because cleaning procedures are posted in each classroom and staff interviewed stated cleaning is being done appropriately. There is no evidence to substantiate the allegation health exclusions are not being followed because staff interviewed stated they send children home, as needed, and while they wait on pick-up, they are kept in the office away from other children. Other concerns noted were cords, outlets, and fans being accessible to children, a wall in need of repair, cleaners being stored with food in the kitchen, diapering procedures not being properly followed, staff being on site without a comprehensive background check and eligibility determination, a child not being signed out, children eating from food containers they had previously eaten from, cleaners and disposable gloves being accessible, infants being left in confining equipment for longer than 30 minutes, a thermometer not being available in a classroom s refrigerator, infants and toddlers being cared for with older children after the first 90 minutes of the center opening, and room capacities not being followed.^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 982376^OCCL Standards Complaint^01-APR-26 04.00.00.000000 AM GMT^Substantiated^On March 17, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding release of children and unqualified staff being alone with children. An investigation was conducted on March 19, 2026. This complaint is substantiated for unqualified staff being alone with children because according to attendance records recently obtained for March 2, 2026 March 11, 2026, an unqualified staff person was alone with the infants on four of the six days reviewed. There is no evidence to substantiate the allegation of improper release of children because staff interviewed stated guardian permission was obtained prior to the children leaving the center. Calls logs and text messages reviewed support this. However, removing children from the center s care, even with parent/guardian permission, should not be a way the center maintains compliance with required ratios. Other concerns noted were safe sleep violations and restricted space for free movement in the one-year-old classroom. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^27-MAY-22 04.00.00.000000 AM GMT^Substantiated^A complaint was received on February 11, 2022, regarding failure to contact an ambulance before contacting a parent or guardian when a portion of a child s finger was severed after being caught in a door. An investigation was conducted beginning on February 11, 2022, and ending on May 16, 2022. The complaint is substantiated for the center not contacting an ambulance when a serious injury occurred. There is disagreement over whether or not the center asked the parent if they wanted an ambulance called. DELACARE regulations require an ambulance be called for a serious or potentially serious injury. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^13-MAY-22 04.00.00.000000 AM GMT^Substantiated^A complaint was received on April 26, 2022, alleging the center did not follow required procedures for release of a child. An investigation was conducted on May 2, 2022. The complaint was substantiated because the center did not allow the Reporter to enter the building to pick up Child #1, and the center neither checked Child #1 s file for persons authorized to pick up Child #1 nor did center staff ask for and keep a copy of the Reporter s identification in Child #1 s file. In addition, the center released a child to a person who was not authorized. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^20-DEC-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^On October 19, 2022, a complaint was called into the Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing (OCCL) received the complaint on October 19, 2022, and accepted it for investigation regarding a staff member being on her phone and not supervising children in care and parents not being allowed into the center. An investigation was conducted on October 25, 2022, and October 26, 2022. There is no evidence to substantiate this complaint because the staff member who was using her cell phone in the classroom was on break and visiting her child at the time of the incident. Another staff member was present and was washing bottles. Staff who were interviewed confirmed staff are not permitted to use their cell phones in the classrooms while caring for children. The staff also affirmed parents are allowed into the center, and LS Hackett observed a parent entering the center to pick up their child. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^17-OCT-23 04.00.00.000000 AM GMT^Substantiated^On September 11, 2023, a complaint was called into the Child Abuse and Neglect Report Line and was not accepted for investigation. The Office of Child Care Licensing (OCCL) received the complaint on September 15, 2023, and accepted it for concerns of improper discipline. This incident was self-reported to OCCL on August 31, 2023, and an investigation was conducted on September 22, 2023. This complaint is substantiated because Staff #1 left a mark on Child #1 after removing her from a classroom, and threw an object at Child #2, hitting them on the cheek/eye. Staff #1 s employment was terminated immediately. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^18-OCT-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^On September 12, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding not following accident and injury notification procedures. An investigation was conducted on September 22, 2023. There is no evidence to substantiate this complaint because all staff interviewed denied witnessing Child #1 fall or experience any pain or trauma that would require an incident report and parent notification. Administrator Nash was present in Child #1 s classroom during the day of the allegation and did not witness Child #1 in any pain nor did she observe any fall or other incident. Ms. Nash stated if an incident happened at the center, a report would have been completed and the parent would have been notified. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 998818^OCCL Standards Complaint^08-FEB-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On December 19, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of not having an organized system of business management, not ensuring confidential information is handled appropriately, and not permitting services to be provided due to lack of access to the building. An unannounced visit was conducted to investigate these concerns on January 3, 2023. There is no evidence to substantiate the allegation of not having an organized system of business management or lack of access to the building because Administrator Lynette Hoover and Staff #2, who work at the front desk, stated there has not been any incidents while they were present where a parent or contractor was not permitted into the building. Ms. Hoover and Staff #2 both stated there are two doorbells at the entrance of the center, in which only one operates. Once the correct doorbell is used, parents and contracted staff are allowed entrance into the facility. A sign was observed posted at the front door with instructions on how to enter the building. There is no evidence to substantiate improper handling of confidential information because Ms. Hoover and Staff #2 stated confidential information is never shared with anyone but the parent or OCCL. Staff #2 stated she does receive some child health appraisals via email, which is the only email address for the center, and they are put into the child s file. Staff #2 stated any other confidential documentation they receive is a hard copy provided in person. to be shared, a hard copy is handed personally to staff or parents. Ms. Hoover stated only the administrative staff will have access to those files. There is no evidence to substantiate a staff member being unable to communicate. While there is a staff member present who doesn t speak English as their first language, they have been present at the center for a long period and have been observed communicating effectively with the children in care. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^OCCL Standards Complaint^20-AUG-21 04.00.00.000000 AM GMT^No Evidence to Substantiate^OCCL received a complaint on August 2, 2021, regarding not following health exclusions. An investigation was conducted August 4, 2021. There is no evidence to substantiate the complaint because staff denied the allegations. Additionally, staff were observed taking children s temperatures at the door. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^OCCL Standards Complaint^26-JUL-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on June 5, 2023, regarding improper discipline and forcing children to eat. It was sent to the Institutional Abuse Unit (IAU) on June 6, 2023, and accepted for investigation on June 7, 2023. OCCL and IAU conducted a joint investigation on June 28, 2023. On June 28, 2023, IAU stated their investigation would be closed as no evidence to substantiate. According to IAU, the child did not disclose abuse and appeared attached to the accused staff member. There is no evidence to substantiate the complaint for improper discipline or forcing children to eat because the staff and child interviewed denied the allegations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^IA Investigation^28-JUN-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^OCCL Standards Complaint^20-FEB-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^A complaint was received by the Child Abuse and Neglect Report Line on January 17, 2024, and accepted for investigation by the Institutional Abuse Unit (IAU), but was then abridged on January 18, 2024, due to no child injury. The complaint was sent to OCCL and accepted for investigation regarding improper discipline. An investigation was conducted on January 24, 2024. There is insufficient evidence to substantiate this complaint because the owners and two staff denied the allegation. However, one staff stated the owner slapped a child across the face while he was sitting in his highchair and later informed OCCL that her employment had been terminated due to this incident. Additional concerns noted during the visit were the administrator left employment in November and OCCL was not notified, and the infant classroom and one-year-old classroom changed the outer barriers of the rooms without notifying OCCL. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^OCCL Standards Complaint^06-MAR-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on February 7, 2024, regarding not having the administrator present at the center at least 50% of the hours of operation and functioning in the role. An investigation was conducted on February 22, 2024. There is no evidence to substantiate this complaint because the owner provided documentation showing two persons share the administrator s position and provided documentation of the number of hours each administrator works in the administrator position. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1000579^OCCL Standards Complaint^11-OCT-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On September 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not providing truthful information and not following the discrimination and suspension/expulsion policy in the parent handbook. An investigation was conducted on October 3, 2024. There is no evidence to substantiate this complaint because staff denied the allegations and the center s policies were followed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1004368^OCCL Standards Complaint^14-MAY-25 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^On May 7, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding the potential threat of the dog in the home and the provider not being fit to provide appropriate care for children. An investigation was conducted on May 8, 2025, and on May 12, 2025. There is no evidence to substantiate this complaint based on the investigation, but a concern is noted, as the dog does not have current vaccination records. There is no evidence to substantiate that Ms. Bailey is not fit to care for children or that her dog is a threat to children. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1005371^OCCL Standards Complaint^05-NOV-21 04.00.00.000000 AM GMT^No Evidence to Substantiate with Concern^A complaint was received on October 13, 2021, regarding the allegation that a non-staff member threatened to shoot a parent. LS Romanelli contacted the center by phone on October 13, 2021, to investigate the complaint. There is no evidence to substantiate that this happened. However, there are concerns because the administrator would not allow a relative of Parent #1 to drop off Child #1 after explaining the reason as being due to a late fee that Parent #1 owed the center. By disclosing this information to the relative, the administrator broke confidentiality. An additional concern is Adult #1 and Parent #1 got into a verbal altercation in front of the center where children may have seen and heard the argument. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1014958^IA Investigation^14-DEC-22 05.00.00.000000 AM GMT^Substantiated^ ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1014958^OCCL Standards Complaint^09-OCT-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on May 16, 2022, regarding lack of supervision. This complaint was also self-reported to OCCL and Institutional Abuse Unit. OCCL received clearance from Institutional Abuse Unit to investigate the complaint on October 17, 2022. The complaint was investigated on October 27, 2022. There is no evidence to substantiate the complaint because the incident did not happen during child care hours. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1015838^OCCL Standards Complaint^07-MAR-23 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received notification on January 20, 2023, from Shaun Mullan-Wright, regarding bruising observed on Child #1 shortly after arriving at the facility. On January 20, 2023, a complaint was called into the Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing received the complaint on January 23, 2023, and accepted it for investigation regarding lack of supervision and a child injury. An investigation was begun on January 23, 2023, and concluded on February 7, 2023. There is no evidence to substantiate this complaint for lack of supervision as Ms. Mullan-Wright documented notification was sent to Parent #1 of the injury on January 17, 2023, when Child #1 bumped her face on a magna-tile toy, causing a small bruise, and on January 4, 2023, when Child #1 was accidentally hit with a doll during play time, causing a red mark. She also immediately notified both Parent #1 and Parent #2 on January 20, 2023, when she observed bruising on Child #1 after pulling back the child s hair to participate in an art activity. Child #1 was picked up by Parent #1 and taken for medical evaluation. This specialist conducted an unannounced visit to the facility on February 7, 2023, to further investigate this complaint and did not observe any potential hazards in the child care space. Ms. Mullan-Wright stated both injuries were caused accidentally during play and denied any lack of supervision had occurred. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1018612^OCCL Standards Complaint^26-AUG-24 04.00.00.000000 AM GMT^Substantiated^On August 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of unqualified staff working alone with children, improper staff-to-child ratios, use of improper discipline, no attendance being recorded, and no accident/injury reports being completed. An investigation was conducted beginning August 14, 2024, and concluding August 20, 2024. This complaint is substantiated for unqualified staff members working alone with children because a staff member was changing diapers in a separate area without being determined eligible and without a DEEDS Early Learning Certificate. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size based on observation at the August 8, 2024, site visit. The toddler classroom was observed with 13 children present with the youngest child being under the age of one. There is no evidence to substantiate this complaint for use of improper discipline by staff based on interviews conducted. Five out of six staff members interviewed, including administration, stated they had not witnessed any improper discipline. There is no evidence to substantiate this complaint for no attendance being recorded because attendance records were viewed at the time of this visit. However, the attendance records for two classrooms were not accurate due to not having exact times of arrival of the children and children not being signed into the facility. There is no evidence to substantiate this complaint for no accident/injury reports being completed based on observations of accident /injury reports for multiple children. An additional concern noted at the visit was safe sleep violations because two infants were observed sleeping on their stomachs and not being able to roll on their own, and bottom covers were not tight-fitting to the mattress. An additional concern noted at the visit was the kitchen area being unsanitary with no counter space available to prepare food and spoiled food s itting on the counter. An additional concern noted at the visit was indoor safety hazards, including a safety gate not being secured to the wall correctly with nails sticking out the wall, a broken cubby in front of the preschool classroom, and missing and water damaged ceiling tiles. An additional concern noted was the posted lesson plans in two classrooms were not current. An additional concern observed at the follow-up visit was plug-in air fresheners in multiple locations of the facility. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1018612^OCCL Standards Complaint^25-NOV-24 05.00.00.000000 AM GMT^No Evidence to Substantiate^On November 1, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper staff-to-child ratios in the infant classroom, use of improper discipline, altering attendance records, safety and sanitation procedures in the infant classroom, not notifying families of contagious illness, and not following exclusion policies. An investigation was conducted on November 6, 2024. There is no evidence to substantiate this complaint for staff-to-child ratios in the infant classroom based on observations of the classroom, staff interviews, and a review of attendance records. All staff interviewed stated classrooms are in staff-to-child ratio and attendance records reflected all classrooms in correct staff-to-child ratio including the infant classroom. There is no evidence to substantiate this complaint for use of improper discipline by staff based on interviews conducted. Seven of eight staff members interviewed stated they had not witnessed any improper discipline or participated in improper discipline themselves. One staff member who noted otherwise did not provide more information. There is no evidence to substantiate this complaint for altering attendance records because attendance records were reviewed at the time of this visit and interviews conducted. No attendance records reviewed look to be altered, and all staff interviewed stated attendance records are not altered by anyone including the administration team. There is no evidence to substantiate this complaint for lack of safety and sanitation procedures based on interviews conducted. All staff interviewed stated they follow all safety and sanitation procedures in all classrooms. There is no evidence to substantiate this complaint for not notifying families of contagious illness and not following exclusion policies based on interviews conducted and documents reviewed. All staff interviewed stated families are notified of all contagious illnesses and the letter of notification to families of an illness in the infant classroom was provided and reviewed. There is no evidence to substantiate that a staff member took a child in her personal vehicle to seek medical attention; the ill child was taken home because the family had no means of transportation. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^09-FEB-22 05.00.00.000000 AM GMT^Unsubstantiated^A complaint was received by OCCL on January 5, 2022, regarding the center not following public health protocols regarding staff quarantining after testing positive for Covid. An investigation was conducted beginning on January 6, 2022, and ending on January 12, 2022. The complaint is unsubstantiated for not following Public Health protocols, because Ms. Tawfik verified the dates Staff #1 tested positive for Covid, remained in quarantine, and returned to work. All Public Health guidelines were followed. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^14-NOV-22 05.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on October 12, 2022, regarding diapering procedures, sleep environment, and not maintaining confidentiality of child information. An investigation began on October 12, 2022, and ended on October 17, 2022. There is no evidence to substantiate the complaint for inappropriate sleep environment because Staff #1 and Staff #3 reported Child #1 had just fallen asleep on the floor when Parent #1 walked in to pick up Child #1. There is no evidence to substantiate the complaint for diapering procedures, because Staff #1 stated she had changed Child #1 s diaper at 4:00 PM, shortly before Parent #1 arrived to pick up Child #1. Staff #1 denied knowing Child #1 had a soiled diaper when Parent #1 picked her up. There is no evidence to substantiate the complaint for not maintaining confidentiality of Child #1 s information, because Ms. Tawfik, Staff #1, and Staff #2 denied knowing what the Reporter meant by Child #1 s confidentiality being breached. Licensing Specialist (LS) Catka attempted to call the Reporter for clarification on two different days, leaving messages for a return call. LS Catka also emailed the Reporter asking for a response, but did not hear back from the Reporter. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^06-MAY-23 04.00.00.000000 AM GMT^Substantiated^On March 14, 2023, a complaint was made to the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 16, 2023, and accepted it for investigation regarding improper discipline. On March 15, 2023, the owner/administrator self-reported a notification she received from a parent who stated a specific staff member hit their child s butt when she misbehaved. An investigation was conducted on March 28, 2023. The complaint is substantiated because a licensing specialist observed a different staff member improperly discipline a child by grabbing the child s arm and roughly placing the child in a chair. Based on interviews with staff and the owner/administrator, there is no evidence to substantiate the reported allegation that the specific staff member improperly disciplined the particular child. The staff interviewed denied ever seeing or hearing of the staff member improperly disciplining a child. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^19-MAY-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing received a complaint on April 14, 2023, regarding lack of supervision, center policies, and security procedures. An investigation was conducted, beginning on April 19, 2023, and ending on April 20, 2023. There is no evidence to substantiate the complaint regarding lack of supervision because all staff directly caring for Child #1 stated they saw him leave the classroom or playground every time Child #1 got out and ran. All staff reported they immediately followed Child #1 to stop him and bring him back. There is no evidence to substantiate the complaint for not following security procedures, as classroom staff and management staff reported all inside doors and all gates were kept closed and secured according to DELACARE regulations. There is no evidence to substantiate not following policies about bringing toys into the classrooms, because Ms. Tawfik sent out a letter to parents when she decided to no longer allow outside toys into the classrooms. This is a business decision not governed by OCCL regulations. There is no evidence to substantiate this complaint for not following termination policies because the policy states termination may result from other situations as may be determined by the owner(s) and/or administrator. This is a business decision not governed by OCCL regulations. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^04-OCT-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on August 31, 2023, regarding multiple allegations including diapering procedures, meeting the needs of children, lack of supervision at nap time, program curriculum goals, behavior supports, insufficient or unsafe equipment for children, and sanitation. An investigation was conducted on September 12, 2023. Based on the results of this investigation, there is no evidence to substantiate this complaint for not following diapering procedures because all staff interviewed stated diapers are changed regularly throughout the day. There is no evidence to substantiate this complaint for not meeting the needs of children or lack of behavior supports because based on observations made by licensing specialists and staff interviews, children were cared for immediately if they were upset. There is no evidence to substantiate this complaint for lack of supervision at nap time because based on staff interviews, all staff denied sleeping in the classrooms during nap time. There is no evidence to substantiate this complaint for not having program curriculum goals because licensing specialists observed up-to-date lesson plans with all required components in classrooms. There is no evidence to substantiate this complaint for insufficient or unsafe equipment for children because even though it was observed two classrooms had minimal equipment, the administrator brought in additional toys and books to the center during the visit. All staff also stated they discard broken toys and replace them. There is no evidence to substantiate this complaint for sanitation because based on staff interviews and written statements, all dishes and sippy cups are cleaned after every meal in the dishwasher. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^16-OCT-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On September 25, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, behavior management techniques, proper handwashing, toileting procedures, and concerns about sanitization procedures. The investigation was conducted on October 2, 2024. There is no evidence to substantiate this complaint for improper discipline, behavior management techniques, lack of proper handwashing, not sanitizing properly, or not following toileting procedures based on staff interviews and documentation received. A behavior report was reviewed for Child #1 and all staff interviewed denied using improper discipline, stated they use appropriate behavior management techniques, use proper handwashing and toileting procedures, and clean and sanitize classrooms regularly. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1019281^OCCL Standards Complaint^04-MAR-26 05.00.00.000000 AM GMT^No Evidence to Substantiate^Between January 27, 2026, and February 2, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding infant safe sleep, failing to meet a child s needs, sanitation requirements, access to electrical outlets, washing of bedding, failing to follow requirements for breastfeeding, and staff using cell phones. An investigation began on February 2, 2026, and concluded on February 5, 2026. According to staff interviews and observations, there is no evidence to substantiate this complaint. All staff interviewed stated they follow infant safe sleep guidelines, sanitation requirements, washing of bedding, breastfeeding requirements, and cell phone requirements. Based on observations, children s needs were met, electrical outlets are safety outlets and are not required to be covered, no staff were using their cell phones while caring for children, and breastfeeding requirements were met. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1023271^OCCL Standards Complaint^17-NOV-22 05.00.00.000000 AM GMT^Substantiated^The Office of Child Care Licensing (OCCL) received a complaint on October 14, 2022, regarding allegations of improper discipline, not following diaper-changing procedures, not being truthful when completing daily logs and accident reports, improper staff-to-child ratios, plumbing requirements not being followed, not following food service policies, and staff participating in personal activities such as cell phone use. On October 19, 2022, an unannounced visit was conducted to investigate the complaint. The complaint is substantiated with concerns for the following allegations. During the investigation, it was determined the staff members in the one-year-old classroom are not following the proper diaper-changing procedures and are not properly sanitizing the tables. It was also determined the staff are not following the proper hand washing after diaper changing. The concerns observed during the investigation are the staff members accurately documenting the staff and child attendance because the staff and children are not signed out of the classrooms on multiple dates. Based on staff interviews, a review of documentation, and observations at the time of the visit there is no evidence to substantiate this complaint for improper discipline, not being truthful when completing daily logs and accident reports, improper staff-to-child ratios, plumbing requirements not being followed, not following food service policies, and staff participating in personal activities such as cell phone use. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1023271^OCCL Standards Complaint^01-MAY-23 04.00.00.000000 AM GMT^No Evidence to Substantiate^The Office of Child Care Licensing (OCCL) received a complaint on March 10, 2023, regarding the center not following its suspension/expulsion policy. An investigation was conducted on March 10, 2023. There is no evidence to substantiate the allegation because the administrator provided documentation verifying the center followed its suspension/expulsion policy as stated in the parent handbook. ^10-JUL-26 10.15.16.000000 AM GMT^10-JUL-21 04.00.00.000000 AM GMT 1023271^OCCL Standards Complaint^19-JUL-24 04.00.00.000000 AM GMT^No Evidence to Substantiate^On May 20, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of operating rooms over measured capacity and not having sleep equipment 18" apart. There is no evidence to substantiate this complaint because children s sleeping equipment was observed to be placed at least 18 inches apart and classrooms were not observed to be operating over capacity.