Supervision
Name of Operation: GLEN ARDEN ELEMENTARY HEAD START Facility ID: 11000599 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 5/13/2026 Number Present: 15 Completed Date: 5/13/2026 Age: From 3 To 5 Total Minutes: 130 Time In: 09:40 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by Karla Terry, Child Care Consultant and also signed by Carolyn Plott, Lead Teacher, during the visit. A signed copy of the visit summary was left onsite with you. Upon arrival, I checked in at the front office and walked to the mobile unit. When I arrived at the mobile unit, I was greeted by Carolyn Plott, Lead Teacher, and Shawn Wolff, Administrator. Carolyn Plott, Lead Teacher, Shawn Wolff, Administrator, were available to assist with questions. The program’s annual compliance visit was conducted on 1/7/2026. The following items were monitored today: Supervision Staff / Child Ratio CPR / First Aid Special Training CBC Qualification Emergency Medical Care Plan Administration of Medication Storage of Hazardous Products Storage of Medication General Safety Discipline Adequate / Approved Space Program Records License Posted Permit Restrictions Permit type – Five (5) Star Rated License, issued 4/10/2025. Special Services/Restrictions – first shift, no children under three years old, meets enhanced space, Approved for NC Pre-Kindergarten and Head Start. The last fire drill was practiced on 4/27/2026. The last emergency drill, shelter in place drill, was practiced on 3/4/2026. The last fire inspection was approved on 2/13/2026. The last playground inspection was completed on 4/27/2026. The program’s most recent sanitation inspection was completed on 4/20/2026, with six (6) demerits. The Emergency Preparedness and Response training was current and up to date. The Emergency Medical Care Plan is posted and current. The incident log is in use and maintained. The program does not provide transportation. Upon arrival, I signed in at the front office and walked down to the playground. Once I arrived at the playground, I was greeted by Ms. Potts and Mr. Wolff. The group of three- to five-year-old children were engaged in outdoor gross motor play. Staff were observed actively supervising the children while engaging in play. One (1) staff member was getting out portable gross motor equipment, one (1) staff member was engaged in kicking the ball with children, and another staff member was moving about the playground. One (1) staff member went in the classroom at 10:20a to prepare for a meeting. At 11:00a, the group returned back into the classroom. Once in the room, they changed shoes and prepared to wash hands. After washing hands, the children went to the book center to look at books while they waited for all their classmates to finish washing hands. Staff washed hands after assisting the children with changing their shoes. One (1) staff member assisted at the restroom, one (1) staff member cleaned the tables for lunch, and one (1) staff member was engaged in a meeting. When all children were finished washing hands one (1) staff member gathered all the children on the carpet for story time and music and movement. After group time, the children washed hands and prepared for lunch. The lunch today was chicken sandwich, peaches, strawberries, broccoli, and milk. Outdoor area was monitored and met requirements. The facility currently has no medication on-site for the children enrolled. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, Special Training including Health and Safety Training and Criminal Background Checks. Quality Rating and Improvement System (QRIS): The facilities rated license was reassessed on 4/10/2025. The facility is not interested in pursuing a pathway at this time, with the next reassessment due prior to April 10, 2028. In preparation for the next reassessment, I recommend you begin to familiarize yourself with the QRIS modernization pathways. If you choose to voluntarily apply for a rated license reassessment, you may do so at any time prior to your next scheduled reassessment period. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violations were documented during today’s visit: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The child care operator has not notified the Division of one (1) staff member that was hired on 2/26/2024 at Glen Arden Elementary School Head Start. G.S. 110-90.2 & .2703(r) Technical assistance was provided as follows: Item 1805- The child care operator has not notified the Division of one (1) staff member that was hired on 2/26/2024 at Glen Arden Elementary School Head Start. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 5/27/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services Division of Child Development and Early Education Attn: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email [email protected], if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: [email protected]. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at [email protected] or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at [email protected] If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times