On March 24, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of heat and hot water, along with concerns related to failure to follow exclusionary illness policies. An investigation was conducted on March 24 and 25, 2026. Based on the investigation, the complaint is substantiated for lack of heat and hot water. Administrator #1 and Staff #1 confirmed a gas leak on March 20, 2026 required Delmarva Power to shut off gas service to the facility, resulting in loss of heat and hot water. Weather conditions on March 20 and March 23, 2026 allowed the building to maintain required temperature; however, hot water remained unavailable from March 20 through March 24, 2026. The complaint is also substantiated for an infant remaining in care with a fever. Administrator #1 confirmed to LS #1 an infant-aged child had a temperature of 104 F and was removed from the classroom to be cared for in the office. Administrator #1 stated care continued in the office while additional staff arrived to relieve the child s parent, who is also a staff member, so the child could be taken home. Documentation shows the child was signed out of the infant classroom at 9:30 am and remained in care until 1:20 pm. There is no evidence to substantiate the allegation related to requiring staff to report to work while ill with the flu. Administrator #1 provided documentation to LS #1 showing a staff member reported a flu diagnosis and called out of work. Additional records show the staff member was absent on March 17 and 18, 2026, following the call-out on the evening of March 16, 2026. When asked whether any staff member had been required to report to work after attempting to call out, Administrator #1 denied any such practice. Additional concerns identified during the investigation include failure to report a utility disruption to OCCL within 24 hours. Administrator #1 and Staff #1 confirmed gas service was shut off on Friday, March 20, 2026, resulting in loss of heat and hot water. Notification to OCCL should have occurred by Monday, March 23, 2026. Earlier notification would have allowed for technical assistance regarding hot water requirements and the process for submitting a variance request for use of portable heating units.

Disposition: Substantiated

On January 23, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging improper discipline involving a staff member sitting on a child to restrain the child during nap time. On January 29, 2026, a second complaint was received and associated with the same allegations of improper discipline. An investigation was conducted on January 28, 2026. Based on the investigation, the complaint is substantiated. Licensing Specialist (LS) #1 reviewed video footage of the incident and observed Staff #1 pulling Child #1 by the arm and legs and improperly restraining the child on their mat for approximately five minutes. Administrator #1 stated, as a result of the program s internal investigation and review of the video footage, Tutor Time Human Resources determined Staff #1 s actions were not in accordance with the program s positive behavior management policies and procedures, and Staff #1 s employment was terminated on January 22, 2026.

Disposition: Substantiated

On July 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision after a child exited the classroom through a classroom door leading to the playground while a teacher was changing diapers. An investigation was conducted on August 4, 2025. Based on the findings, this complaint is substantiated. Administrator #1 confirmed Child #1 left the classroom through the exit and was located by Staff #1, who saw the child s head pass the windows positioned next to the door. Staff #1 immediately brought the child back inside and reported the incident to the designated center management team, as Administrator #1 was on vacation that day. An additional concern identified during the investigation also identified was the program s failure to notify OCCL within 24 hours of an incident involving a missing child, as required by DELACARE regulations. LS #1 addressed this with Administrator #1 and provided technical assistance on the importance of promptly reporting regulatory violations to the assigned Licensing Specialist.

Disposition: Substantiated

On July 18, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision after a child was found in a closed classroom without their assigned teachers. An investigation was conducted on July 23, 2025. Based on the findings, the complaint is substantiated. Administrator #1, Staff #1, and Staff #2 all confirmed Child #1 left their classroom and entered a closed classroom. While Staff #2 was present in the room, they are a member of the housekeeping staff and do not hold a DEEDS Early Learning certificate. The teaching staff, who were responsible for supervising Child #1, were unaware the child had left the classroom until the child was returned. An additional concern identified during the investigation was the program s failure to notify the Office of Child Care Licensing (OCCL) within 24 hours of an incident involving a missing child, as required by regulation. LS #1 discussed this issue with Administrator #1 and provided technical assistance on the importance of reporting regulatory violations to the assigned Licensing Specialist in a timely manner.

Disposition: Substantiated

On May 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to follow and complete a Medication Administration Record (MAR) for the use of Mylicon Gas Drops, failure to adhere to an infant feeding schedule, issues related to inadequate supervision, and lack of respectful communication in response to parent inquiries. An investigation was conducted on May 29 and May 30, 2025. Based on the findings, this complaint is substantiated for failure to properly follow and complete the MAR for administering Mylicon Gas Drops. Communication records from the Sprout About application indicate Administrator #1 informed Parent #1 of Staff #3 administering the gas drops prior to feeding, contrary to the instructions outlined in the MAR and the physician s directive, which specified post-feeding administration. Administrator #1 also acknowledged the MAR was not present in the classroom, preventing staff from referencing the required documentation to ensure correct administration procedures. There is no evidence to substantiate this complaint regarding failure to follow infant feeding schedules. Administrator #1 provided Licensing Specialist (LS) #1 with Child #1 s May Infant Feeding Schedule along with screenshots from the Tutor Time Sprout About application, which verify foods listed on the schedule were served to Child #1 as outlined. There is no evidence to substantiate this complaint regarding concerns of a lack of supervision. The design of the Infant One and Two classrooms supports continuous supervision, even during routine care activities conducted in the central care area. LS #1 directly observed a staff member changing a diaper while maintaining visual supervision of the classroom. District Manager #1 reviewed available video footage and reported no concerns related to insufficient supervision. There is no evidence to substantiate this complaint regarding a lack of respectful communication. Parent #1 submitted screenshots from the S prout About application showing staff responses to inquiries, confirming appropriate and timely communication occurred.

Disposition: Substantiated

On May 8, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding their child being fed another child s bottle of breast milk. An investigation was conducted on May 16, 2025. Based on the findings of this investigation, this complaint is substantiated because Administrator #1 reported they were the staff member who fed Child #1 the wrong bottle. Administrator #1 saw the bottle cap with Child #1 s name on it, but did not verify Child #1 s name was on the bottle. When Staff #1 told Administrator #1 about Child #1 receiving the wrong bottle, Administrator #1 immediately took the bottle and confirmed it had Child #2 s name. Administrator #1 contacted both the families of Child #1 and Child #2. Administrator #1 also reviewed the policy of placing bottle caps in the children s bags once removed from a bottle.

Disposition: Substantiated

On March 25, 2025, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns about the administration of breast milk to an infant it was not intended for. An investigation was conducted on April 1, 2025. Based on the findings of this investigation, the complaint is substantiated, as Administrator #1 confirmed the incident, provided corrective action documentation to Licensing Specialist (LS) #1, and communicated the situation to the families involved. As a result of the incident, Staff #1 was reassigned to another age group, and all staff members were re-trained on the program s infant feeding policies and procedures.

Disposition: Substantiated

On December 18, 2024, a complaint was called in to the Office of Child Care Licensing (OCCL) regarding allegations of lack of supervision and failure to provide an accident/injury report upon learning of an injury. An investigation was conducted on January 9, 2025. This complaint is substantiated for lack of supervision, as Administrator #1 stated video footage revealed staff members were either in the bathroom or near the counter area and not actively engaged with child interactions in the vicinity of the tent where the incident occurred. There is no evidence to substantiate this complaint for failure to provide an injury report at the time of the incident or within one business day. Parent #2 inquired with Administrator #1 on December 17, 2024, about not receiving an injury report for the incident which occurred on December 16, 2024. An injury report was subsequently provided on December 17, 2024, which is within one business day. Another report was issued on December 19, 2024, after sufficient details were obtained from the video footage.

Disposition: Substantiated

On May 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to adhere to diaper-changing procedures and playground hazards. An investigation was conducted on June 4, 2024. This complaint is substantiated because Administrator Bridgitte Minks stated Child #1 did not have their pull-up changed while in care on May 20, 2024. This complaint is substantiated because there is peeling paint and canopy discoloration from mildew on the playground. The ground and plastic play structures did not have any observable hazards.

Disposition: Substantiated

On October 18, 2023, the Office of Child Care Licensing (OCCL) received a call from Administrator Brigitte Minks self-reporting an incident that occurred at their center. This incident was also called into the Child Abuse and Neglect Report Line and was screened out by the Institutional Abuse Unit (IAU) but referred to OCCL for investigation. Video footage of this incident was reviewed by Administrator Minks, District Manager Samantha Young, Licensing Supervisor Laurie Bailey, and LS Brady via Microsoft TEAMS on October 24, 2023. This complaint is substantiated for improper discipline because Staff #1 was observed holding Child #1 by his arm and leaving a mark. Staff #1 was suspended immediately after Administrator Minks was made aware of the incident, and Staff #1 s employment was then terminated upon review of the video footage. LS Brady received a copy of the termination letter provided to Staff #1.

Disposition: Substantiated

The Office of Child Care Licensing (OCCL) received a complaint on January 30, 2024, regarding incorrect staff-to-child ratios in the three-year-old classroom. An investigation was conducted on February 2, 2024. This complaint is substantiated for incorrect staff-to-child ratio based on staff interviews and documentation received. Four staff members interviewed, including Administrator Brigitte Minks, stated they had incorrect staff-to-child ratio in the opening Preschool 1 classroom. Based on the attendance records viewed, there were three days when the staff-to-child ratio in the opening Preschool 1 classroom was incorrect.

Disposition: Substantiated

The Office of Child Care Licensing (OCCL) received a complaint on May 27, 2022, regarding Tutor Time Learning Center that was initially screened-in by Institutional Abuse (IA) for investigation, and has since been abridged. This complaint is substantiated because Staff #1 restrained Child #1. Staff in the room should have called for support when strategies in place for behaviors were not working.

Disposition: Substantiated

On April 4, 2022, OCCL received a complaint report regarding staff not interacting with toddlers as required, outdoor play not being provided as required, as well as water not always being available and supplied to children as required. An investigation began on April 6, 2022, and concluded on April 14, 2022. This complaint is substantiated for failure to interact with children as required, failure to provide outdoor play, and failure to ensure water is always available based on observations reviewed by OCCL staff that was provided by the center on April 14, 2022. Additional concerns noted were improper discipline because a staff pushed a child into a chair for snack time and pulled a child s arm to remove the child from a shelf.

Disposition: Substantiated

OCCL received a complaint on March 8, 2022, regarding Tutor Time Learning Center that was initially accepted by IA for investigation and has since been abridged. The complaint alleged that a staff member scratched a child for not listening and that the center could provide no explanation for the scratch. On March 1, 2022, Ms. Minks from Tutor Time Child Care Learning Center notified OCCL about an incident that occurred at the center on February 25, 2022. Ms. Minks stated that Staff #1 failed to complete an injury report for Child #1 s injuries and did not notify Staff #2 of the rough play injury so she did not notify the parent. An investigation began on March 1, 2022, and concluded March 11, 2022. This complaint is substantiated for failing to provide notification of an injury because a staff did not notify a parent that an injury occurred while the child was wrestling/roughly playing with another child because another staff did not communicate this information to that staff when assuming care. The injury report was not provided within one business day as required. In addition, both staff members believed the child was scratched at home because one staff failed to complete a health observation upon the child s arrival to the center and the other staff did not check the health observation to determine if the child arrived with the scratch. There is no evidence to substantiate that a staff member scratched a child for not listening.

Disposition: Substantiated

On January 27, 2022, OCCL received a complaint regarding the center serving expired food and a staff member making inappropriate statements to a child regarding the consequences of eating expired food. An investigation was conducted on February 3, 2022. This complaint is substantiated for serving expired food and for a staff not modeling respectful communication to a child because the administrator confirmed both regulations were violated.

Disposition: Substantiated