Loading
Pulling inspections, violations, and complaints.
Home › VA › Henrico › KinderCare Education LLC - Pump Road
License #129945 · Center · Child Day Center
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
Tap a row to expand inspection details, findings, and the state record.
The center shall notify the parent by the end of the day of any known minor injuries. On 3/16/2026, Child #2, age 2, sustained a minor injury. The parent was not notified of the injury within the required time frame.
The center shall inform all staff who work with children of children's allergies, sensitivities, and dietary restrictions. Child #1, age two, was fed a restricted food twice. The record of Child #1 included documentation of the restricted food in two places. Administration acknowledged that they were unaware of the dietary restriction, and that it had not been added to the list that is updated and reviewed with staff.
Emergency Procedures/Supplies
Disposition: Reported/Valid
Staff Quality/Training
Disposition: Reported/Valid
Structured Program
Disposition: Reported/Valid
Staff Quantity
Disposition: Reported/Valid
Leave your email if you want a note when this facility's license or enforcement status changes.
Generated from this facility's specific inspection record
Data synced from Virginia Department of Education, Office of Child Care Licensing on Jul 9, 2026 · Source records · Report an error
This complaint-related inspection inspection recorded no violations or advisories.
This self-reported serious incident inspection inspection recorded no violations or advisories.
This complaint-related inspection inspection recorded no violations or advisories.
This complaint-related inspection inspection recorded no violations or advisories.
This self-reported serious incident inspection inspection recorded no violations or advisories.
The center is required to have employees undergo a background check every five years. Staff #5's repeat sworn statement was completed over 5 months late and their repeat national criminal background check was completed two weeks late.
The center shall ensure that their activities and services are maintained in compliance with the standards and the center's own policies and procedures that are required by the standards. On 06/04/25, the center was in violation of their discipline policy when Staff #1 yelled at Child #1 to shut up. The center's discipline policies state that positive guidance techniques shall be used. "Employees should use only positive guidance such as redirection, praise and-modeling of pro-social behavior, setting clear expectations and classroom rules, and verbal interventions. The Company defines pro-social behavior skills to be those that children use to interact with others in a respectful and socially appropriate manner resulting in a positive environment and community. Administration acknowledged that Staff #1 did not follow their policy.
This complaint-related inspection inspection recorded no violations or advisories.
The plastic mulch border located in the preschool playground was cracked/broken in 5 places. The chain link gate in the two year old playground had unraveled metal wire pieces along the bottom that exposed sharp edges.
Staff #3's annual update was missing and over 2 months late. Staff # 6's annual update was missing and 5 days late. Staff #8's annual update was missing and over 2 months late.
This complaint-related inspection inspection recorded no violations or advisories.
The most recent central registry check for staff #1 was overdue by over 1 month.
This complaint-related inspection inspection recorded no violations or advisories.
This complaint-related inspection inspection recorded no violations or advisories.
This monitoring inspection inspection recorded no violations or advisories.
Evidence: 1. The record of staff #3 (date of employment: 9/9/2024) contained a TB screening dated 7/30/2024. 2. Administration acknowledged that the TB screening had not been completed within the last 30 calendar days of the date of employment.
This self-reported serious incident inspection inspection recorded no violations or advisories.
This complaint-related inspection inspection recorded no violations or advisories.
This monitoring inspection inspection recorded no violations or advisories.
This self-reported serious incident inspection inspection recorded no violations or advisories.
Evidence: 1. The record of child #2 (date of attendance: 2/5/24) included food restrictions due to a suspected food allergy. The food restrictions were listed in two areas of the enrollment paperwork under food allergies. Child #2's restrictions were not included on the list of children's allergies, sensitivities, and dietary restrictions kept in each room. 2. Administration acknowledged that the food restriction was not included on the center's list.
Based on observation and interview, the center did not ensure that when staff are supervising children, they always ensure their care and protection. Evidence: 1. On 2/14/2024, staff #1 (date of employment: 6/27/2022) gave child #1 (date of enrollment: 6/5/2023) a 9 oz bottle of formula. Staff # 2 reported she saw child #1's bottle unattended on the floor with approximately one ounce remaining. Staff #2 stated that she was busy at the time but when she looked back she saw child #2 (date of enrollment: 9/18/2023) drinking from the bottle. When the bottle was obtained from child #2 it was empty. Multiple staff reported that they believed child #2 consumed about an ounce of child #1's formula. 2. Administration acknowledged that staff #1 did not adequately supervise child #1 after giving the child the bottle which led to child #2 consuming unauthorized formula.
Based on observation, review of documentation and interview, the center did not ensure that at least one staff in each classroom or area where children are present had current certification in cardiopulmonary resuscitation (CPR) as appropriate to the age of the children in care as required. Evidence: 1. The record of staff #1 (date of employment: 10/5/2023) contained a CPR certification dated 1/23/2024. 2. Administration and staff #1 acknowledged that staff #1 had supervised children independently prior to being CPR certified.
Evidence: 1. The record of staff #6 contained a course certificate dated 9/20/2022. The record of staff #8 contained a certificate dated 11/12/2022 and the record of staff #9 contained a certificate dated 8/14/2022. 2. The vendor acknowledged that the courses had not been completed annually as required.
Evidence: 1. Children were observed sleeping on cots in the two and three year old classrooms. Six cots were observed to be spaced less than 12 inches apart. 2. Administration acknowledged that the cots were not spaced correctly.
This complaint-related inspection inspection recorded no violations or advisories.
This monitoring inspection inspection recorded no violations or advisories.
Evidence: 1. The center's representative and staff #1 reported the following: On 07/6/2023, staff #1 fed child #1 four ounces of formula belonging to child #2. The interviews also revealed that child #1 and child #2 do not drink the same infant formula. 2. When referring to child #1 and child #2 during an interview on July 11, 2023 staff #1 stated, ?They look alike and it was a bad mistake on my part.?
Evidence: The center's policies and procedures regarding discipline were not followed when the following occurred: a. Staff #1 pulled children?s ears and pinched children. b. Staff #2 admitted that she [staff #2] ?slightly tapped? child #3 and child #4, mostly on the forearm. Staff #3 observed Staff #2 lift child #3 by the arm and ?pop? the child?s bottom; the child screamed and cried. The center?s policies and procedures for guidance, protection of and respect for children states that ?Employees must adhere to all applicable state and local laws governing child guidance or discipline. Employees are required to use positive guidance techniques and to refrain from any unacceptable measures while caring for children on behalf of the Company. Unacceptable measures include: Any kind of physical discipline or corporal punishment, including but not limited to hitting, pinching, pushing, biting or grabbing a child is unacceptable. Employees may not use physical actions to punish or humiliate children in any way or to demonstrate to a child what it ?feels like" to be the victim of aggression. Employees may not threaten or imply that physical punishment may occur as the result of a child's behavior.? These policies and procedures were not followed by staff #1 and staff #2.
Evidence: 1. The center's representative and staff #1 reported the following: On 06/15/2023, staff #1 fed child #1 (Age 5 months) a bottle between approximately 9:58am and 10:30am. Staff #1 did not feed child #1 for the rest of the day. The interviews also revealed that a parent picked up child #1 between approximately 4:00pm and 4:15pm. 2. The parents of child #1 instructed the center staff to feed child #1 two bottles, four hours apart. 3. Staff #1 stated that she mixed up child #1?s feeding schedule with another child?s feeding schedule.
This self-reported serious incident inspection inspection recorded no violations or advisories.
Evidence: 1. The record of child #4 (enrollment date: 10/12/2018) did not contain documentation of the annual parent confirmation that the required information in the child's record is up to date. 2. The record of child #6 (enrollment date: 3/21/2022) did not contain documentation of the annual parent confirmation that the required information in the child's record is up to date. 3. The record of child #7 (enrollment date: 8/22/2021) did not have documentation of all required information until 3/17/2023. The center representative stated that the center could not locate the child's record and had to create a record for the child dated 3/17/2023.
Evidence: The tuberculosis screening in the record for Staff #6, employed 06/06/22, was dated 08/10/22. Documentation of the screening shall be submitted at the time of employment and prior to coming into contact with children.
This self-reported serious incident inspection inspection recorded no violations or advisories.
Evidence: 1) The licensing inspector observed bottles of cleaning solution in an unlocked cabinet in the Preschool classroom.
This complaint-related inspection inspection recorded no violations or advisories.
This complaint-related inspection inspection recorded no violations or advisories.
Evidence: 1) The record for Staff #5, hired on 08/05/19, had a CPR certification that expired on 09/04/2021. 2) During interview, a member of management confirmed the CPR certification for Staff #5 was expired.
Evidence: 1) The record for Staff #1, hired on 03/30/22, indicated the staff had resided in two states outside of Virginia within the last five years. For one of the states, the record did not contain a criminal history record information check or a search of the child abuse and neglect registry from the state. 2) The record for Staff #2, hired on 02/07/22, indicated the staff had resided in two states outside of Virginia within the last five years. The record did not contain a search of the child abuse and neglect registry from the other states. 3) During interview, a member of management confirmed the required out-of-state checks were not obtained for Staff #1 or Staff #2 within the required time frames. The out-of-state criminal history record information check is required to be obtained prior to hire and the out-of-state search for founded complaints of child abuse or neglect is required to be requested within the first 30 days of being hired.
Evidence: 1) The record for Staff #1, hired on 08/30/21, did not contain a fingerprint-based background check determination letter from the Office of Background Investigation prior to employment. 2) The record for Staff #5, hired on 12/27/21, did not contain a fingerprint-based background check determination letter from the Office of Background Investigation prior to employment. 3) During interview, a member of management confirmed the fingerprint-based background check results for Staff #1 and Staff #5 have not been received.
Evidence: 1) The record for Staff #1, hired on 08/30/21, did not contain documentation of a completed TB screening. 2) During interview, a member of management acknowledged the TB screening in the record for Staff #1 was incomplete, the form was not signed by a physician, physician's designee, or an official of the local health department. For staff hired prior to 10/13/21, documentation of the screening was to be submitted at the time of employment and prior to coming into contact with children.
This complaint-related inspection inspection recorded no violations or advisories.
Evidence: 1) The Infants classroom Child Supervision Record (CSR) for 09/08/21, 10/13/21, 10/19/21, and 10/27/21, were reviewed. The following was determined: a) On 09/08/21, there were six children and one staff member present at 8:45am. The fifth child arrived at 8:21am and the sixth child arrived at 8:25am. Two additional staff members were documented as being present at approximately 10:30am. b) On 09/08/21, there were 10 children and two staff members present at 3:35pm. One additional staff member was documented as being present at approximately 4:30pm. c) On 10/13/21, there were five children and one staff member present at 8:00am. A second staff member was documented as being present at approximately 9:15am. 2) Staff interviewed on 10/27/21 confirmed the Infants classroom is often out of ratios in the mornings and in the afternoons. The staff-to child ratios for children birth up to 16 months is one staff member for every four children.