Supervision
Name of Operation: WNCSOURCE FLAT ROCK CHILDREN'S CENTER Facility ID: 45000379 Consultant: KARLA TERRY Operation Type: Center Case Number: Visit Date: 3/10/2026 Number Present: 22 Completed Date: 3/10/2026 Age: From 0 To 2 Total Minutes: 220 Time In: 09:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance with rated license visit. A computerized generated report of today’s visit was completed, reviewed with you, and signed by me, Karla Terry, Child Care Consultant and also signed by Kelly Pittman, Administrator, during the visit. A signed copy of the visit summary was left on-site with you. Kelly Pittman, Administrator, was available and accompanied me during the visit. The indoor and outdoor areas were monitored today, including supervision, staff/child ratios, permit restrictions, discipline, nutrition and routine caregiving activities. An annual compliance monitoring checklist for child care centers was used to note the requirements monitored and is attached to the computerized generated visit summary for your records. The center’s compliance history was reviewed with the operator. The program’s compliance history was ninety-eight percent (98%) as of 3/9/2026. The North Carolina Secretary of State website was viewed prior to today’s visit and the Non - Profit Corporation, Western Carolina Community Action Inc, is current/active as of 3/9/2026 Permit type – Five (5) Star Rated License, issued 9/13/2024. Special Services/Restrictions – first shift, meets enhanced space, meets reduced ratios. The last annual compliance visit was conducted on 3/31/2025. The last fire drill was practiced on 2/17/2026. The last lockdown drill was practiced on 2/27/2026. The last playground inspection was documented on 2/11/2026. The last fire inspection was approved on 6/5/2025. The last sanitation inspection was conducted on 1/7/2026 with four (4) demerits for a superior classification. The Emergency Medical Care plan was posted and current. Lead water testing was completed on 11/10/2023 hazards. Next lead water testing is due by 11/10/2026. Lead paint and asbestos testing was completed on 5/17/2024. The program does not provide transportation. Space #1A- The group of two-year-old children were engaged in finishing up breakfast and free play. One (1) staff member was engaged in play with the children and one (1) staff member was cleaning up from breakfast while assisting with supervising the children. At 10:05a, the group transitioned outdoors for gross motor play. When outdoor play concluded, the group transitioned indoors to wash hands and prepare for lunch. Space #1B- The group of infants and one-year olds were engaged in finishing breakfast and free play. After free play, the staff conducted routine diaper change and assisted the children with transitioning to lunch. At lunch, the staff sat with the children assisting those who were unable to feed themselves and closely supervising those who were learning to feed themselves. Space #2- The group of two-year-old children were engaged in outdoor gross motor play. After gross motor play, the group transitioned indoors to wash hands and prepare for lunch. While monitoring the classroom, I observed, one (1) tube of Bluey chapstick was located on the bottom shelf to the left of the diaper changer was on-site without written authorization to administer. When asked the staff member stated that it must have fell out of someone’s pocket at arrival and she sat it on the bottom shelf. The administrator removed the chapstick during the visit and relocated it to her office until the staff are able to identify who the chapstick belongs to. Lunch consisted of popcorn chicken, broccoli, pears, and milk The outdoor area was monitored and in compliance. Staff and children’s files were monitored. Rated License Information: Prior to today’s visit, your program operated with a Five (5) Star License earning five (5) points in the education component, seven (7) points in program standards, and one (1) quality point. Your three-year re-assessment was due by 9/2027. You submitted your application for voluntary reassessment during today’s visit on 3/10/2026. Your new Five (5) Star License is based on the following: Accreditation and Head Start pathway. The Early Head Start federal award was awarded to WNCSource. The facility maintains a 1:4 staff/child ratio with a maximum group size of 8 for infants, toddlers, and twos. Once the letter of compliance is received, I will process the rated license. When finalized, you will receive the new facility license in the mail. I used the Child Care Center Item Number Listing (DCDEE-0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. For specific rule references, refer to Chapter 110 General Statues Child Care Facilities, Chapter nine (9) Child Care Rule (10A NCAC 09) and Section 2800 Sanitation of Child Care Center (15A NCAC 18A) for additional information. Updated copies of these rules can be located on our website at https://ncchildcare.ncdhhs.gov/ The following violation was documented during today’s visit: Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Space 2, one (1) tube of Bluey chapstick was located on the bottom shelf to the left of the diaper changer was on-site without written authorization to administer. 10A NCAC 09 .0803(1)(a & b) Technical assistance was provided as follows: Item 842- Space 2, one (1) tube of Bluey chapstick was located on the bottom shelf to the left of the diaper changer was on-site without written authorization to administer. When asked the staff member stated that it must have fell out of someone’s pocket at arrival and she sat it on the bottom shelf. The administrator removed the chapstick during the visit and relocated it to her office until the staff are able to identify who the chapstick belongs to. Rule Reference: .0803(1)(a)&(b) Achieving Compliance: Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. The violations documented above must be corrected immediately. Send me a letter of compliance describing in detail specifically how each violation was corrected and how compliance will be maintained in the future. Include the following: • Facility name • Facility ID# • Name and position of individual submitting compliance statement • Date of visit • Violation item number • Signed statement of compliance I must receive your compliance statement by 3/23/2026. Email the compliance letter on signed letterhead or it must be sent from the email address registered with the DCDEE (this serves as your signature) to: karla.terry@ dhhs.nc.gov or you can mail to: Department of Health and Human Services ATTN: Karla Terry PO Box 552 Ellenboro, NC 28040 Please call me at 828-200-9952, or email [email protected], if you need assistance. Please note: if mailing the letter of compliance, I must receive it by the due date listed above. You will need to mail a compliance statement three to five days prior to the due date to ensure receipt is within the designated timeline. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation is provided as follows: -We discussed having training certificates with the Health and Safety training log or having them easily assessable in attachments clearly labeled. -We reviewed health questionnaires are to be reviewed by the director and then signed to document their review. -We reviewed staff should list a health care professional on the emergency information form for the facility should an emergency occur while at the facility. If the staff does not have a primary provider, I recommend them listing where they receive care should they need care (ex. Urgent care, emergency room, etc). -ABCMS- Continue to update the staff roster to reflect the staff currently employed. New and terminated staff notification requirement: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. The Healthy Social Behaviors Project (HSB) helpline for managing challenging behaviors telephone number (1-888-600-1685 Option 1), online portal, and Talk to the Expert space in the Social-Emotional Connections is available. Healthy Social Behaviors Project (HSB) now have an email for requesting HSB Coaching or training: [email protected]. If you elect to change and/or alter any previously approved spaces used by children as indicated on the approved indoor and outdoor floor plan, you will need to contact me within thirty (30) days prior to the change. Failure to notify a DCDEE representative may result in a violation of child care requirements. Child Care Rule 10A NCAC 09 .0304(a) states “Each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division.” As child care providers, you are a vital part in the prevention and intervention of child maltreatment! You may see potential indicators of maltreatment in the children under your care. Some children may even be more likely to disclose maltreatment to a child care provider than to a family member. It is required that all providers are aware of maltreatment indicators and to report any suspicions of maltreatment. Follow child care rules related to child maltreatment training: 10A NCAC 09 .1102(g) and 10A NCAC 09 .1703(a)(5) states the child care administrator, operator, and all staff members shall complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. It is the center operator’s responsibility to make sure each staff person has registered for a WORKS account, submit an official transcript (if applicable) and apply for a position for evaluation. This should be completed immediately upon hiring or at the latest, by the end of the six-week orientation process. Child Care Rule 10A NCAC 09 .3222 (c) If employment-related changes occur at a facility that result in noncompliance with or failure to meet the standards in the Section for the star rating issued, the operator shall correct the noncompliance within six months. If the operator does not correct the noncompliance within six months, the operator shall notify the Division. It is your responsibility to understand the health and safety requirements in child care rule .1102. If the program is out of compliance in accordance with health and safety requirements, Child Care Development Block Grant (CCDBG), it may affect subsidy funding. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/.It is your responsibility to understand the rules and laws that are applicable your program. All rules/laws cannot be verbally reviewed during any monitoring visit. Please ask questions if you are having difficulty and would like additional technical assistance. I welcome your questions and want to be a resource for you. We appreciate all you are doing to serve the children and families of NC. If you have questions, please contact me at [email protected] or 828-200-9952, or Bonnie Mathis, Licensing Supervisor, at [email protected]. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times