Cited finding
A complaint states that a child missed their school bus, and the center put the child on another bus where the bus driver did not know the child, and the parents were not notified. During the interview with the director, the Director stated that the normal school bus had a substitute driver and that the school bus went to the wrong pick-up spot and was early. After waiting for the normal 30 minute time for the bus the center called the bus company while they were still waiting, and the bus company told them that the bus was already there. The bus company sent another bus to pick up the children and drop them off at school. The center stayed on the phone with the bus driver while waiting with the children until the children were picked up. The children who took the school bus both have special needs. The center did not notify the parents of the children who were picked up by the bus that the children were going to be late for their other school. The center is aware that the director or teacher should have contacted the children's parents to let the parents know that the children would be late to school and the bus number that the children went on.