The Office of Child Care Licensing received a complaint on August 13, 2024, regarding concerns of improper discipline, engaging in screen time with children under two, and keeping toddlers in confining equipment for more than 30 minutes. An investigation was conducted on August 14 and 15, 2024. This complaint is substantiated because a staff member acknowledged grabbing a child by the arm and lifting them, and stated they placed the toddlers in highchairs to watch a movie.

Disposition: Substantiated

On May 26 and May 28, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding concerns of incorrect staff-to-child ratios. An unannounced visit was conducted on June 3, 2026, to investigate these complaints. Based on documents reviewed and classroom observations conducted, the complaints are substantiated. Three of four classrooms during the visit were out of staff-to-child ratio. Review of attendance records verified three classrooms were not in compliance with correct staff-to-child ratios on June 3, 2026. Between May 20, 2026, and May 29, 2026, there were five additional instances of classrooms being out of staff-to-child ratio. An additional concern noted during this investigation was a staff member was working unsupervised while not yet determined fully eligible through a comprehensive background check. Findings: Based on the results of the investigation, this complaint was: Substantiated.

Disposition: Substantiated

On December 27, 2023, a complaint was received by the Office of Child Care Licensing regarding concerns of the presence of cockroaches, plastic pieces on the infant room floor, lack of sanitation, incorrect staff-to-child ratio, lack of supervision, and improper discipline. An unannounced visit was conducted on January 8, 2024. This complaint is substantiated for improper staff-to-child ratios because there were nine children ages infant through two years old with one staff member, and only two staff members were present in the center with 17 children. This complaint is substantiated for lack of supervision because a staff member left nine children unattended, including an infant, to answer the door. This complaint is substantiated for the presence of plastic on the infant room carpet based on observation. There is no evidence to substantiate a cockroach infestation because although a staff member confirmed there had been roaches in the center, there was no evidence of their presence during the visit, and staff members confirmed an exterminator was contacted immediately and will continue to treat the facility twice a month. LS Budin received documentation from Ms. Carter noting three pest control treatments received at the center from the months of November and December 2023. There was no evidence to substantiate lack of sanitation because the required sanitation materials were present, and staff interviewed stated they use proper sanitation procedures. There is no evidence to substantiate improper discipline because there were no negative interactions observed during this visit. An additional concern noted at this visit included changing the usage of space within the center without prior approval from OCCL, as infants and school-age children were being cared for in different spaces. The infant classroom in use at this visit did not have a sink within the classroom for diaper changing. A portion of the two toddler classrooms was being used for storage, taking away a portion of the usable square footage for the children. Because the need to remeasure classroom space was not anticipated, LS Budin did not have the tools available to remeasure this space at this visit but discussed the concern of usable space. These items were moved out of the classroom within two days of this visit. Additional concerns noted were an infant in a bouncy seat was being fed a bottle, an outlet cover was missing in the infant classroom, torn plastic coverings the crib mattresses were observed, and blankets were within the cribs. Additionally, there was torn floor tiling at the threshold in the infant room. The infant classroom and classroom used for school-age children at this visit had water damage to the ceiling tiles. An additional concern was inadequate materials available in the toddler classroom, and staff members interviewed stated Administrator Cadeshia Carter is not regularly present at the center. An additional concern noted was Staff #2, who was working alone with children, did not have a comprehensive background check and does not have a DEEDS Early Learning qualification.