On May 14, 2024, the Office of Child Care Licensing received a complaint regarding not following the center s breastfeeding policy by not allowing a parent to breastfeed at the center. There is no evidence to substantiate this complaint because the center administrator and Staff #1 both denied not allowing a parent to breastfeed at the center. The center administrator also provided LS Flowers with a copy of the center s breastfeeding policy and showed LS Flowers the private breastfeeding lounge.

Disposition: No Evidence to Substantiate

The Office of Child Care Licensing (OCCL) received a complaint on June 27, 2023, regarding concerns of lack of supervision and not meeting the needs of a child. An investigation was conducted on June 27, 2023, and July 11, 2023. There is no evidence to substantiate this complaint because Child #1 was supervised, the staff member saw the fall, helped Child #1 up, and held his/her hand while he/she returned to play. Observation of the video footage from June 20, 2023, showed Child #1 continuing to play without showing signs of being injured.

Disposition: No Evidence to Substantiate

On May 18, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding infant feeding requirements, infant sleep safe, and infant daily log requirements. An investigation was completed on May 19, 2026. Based on interviews and documentation reviewed this complaint is substantiated for failing to follow infant feeding requirements because a staff member stated they sometimes feed an infant while the infant is on the floor. A picture in the Bright Wheel app documented an infant drinking a bottle while on the floor on May 6, 2026. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to follow infant sleep safe practices. Based on interviews and documentation reviewed, there is no evidence to substantiate this complaint for failing to complete infant daily log requirements.

Disposition: Substantiated

On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to follow child suspension/expulsion policy, failing to follow policy for handling complaints, and not following staff-to-child ratio. An investigation began on April 24, 2026, and concluded on April 29, 2026. Based on video footage viewed and documentation collected, there is no evidence to substantiate this complaint for failing to follow child suspension/expulsion policy. The Lighthouse Early Childhood Center (LECC) termination policy states LECC may choose to terminate for any cause agreed upon by the Administration. In this case, termination of care was due to unsafe or hostile behavior toward staff by parent/guardian. Based on documentation reviewed, there is no evidence to substantiate this complaint for failing to follow policy for handling complaints. The center had been working with the family to support Child #1 s behaviors. Based on documentation collected and observation at the visit, there is no evidence to substantiate this complaint for not following staff-to-child ratio. Observations at the visit and attendance records reviewed show the classrooms to be in correct staff-to-child ratio.