On February 12, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding staff members beginning work prior to being determined eligible by the Criminal History Unit (CHU), lack of supervision, being out of staff-to-child ratio, having unqualified staff in the classrooms, not following a daily schedule including not providing outdoor play, and overuse of screen time. Additionally, this complaint was received regarding not washing children s bedding weekly, not cleaning and sanitizing the center daily, staff using their cellphones while working with children, no milk being provided during meals, and not all required meal components being offered. An investigation was conducted on February 16, 2024. This complaint is substantiated for staff working before completing a comprehensive background check and being determined eligible by CHU because four staff members present at the visit had not yet been determined eligible. Three of these staff were working before having fingerprints taken. This complaint is also substantiated for lack of supervision because children were observed in the boys bathroom unsupervised. This complaint is substantiated for not providing daily outdoor play because the infant and toddler classrooms were not provided outdoor play as listed on their daily schedule during this visit. This complaint is substantiated for overuse of screen time because more than one staff member interviewed stated over an hour of screen time is provided daily. This complaint is substantiated for staff using cell phones because two staff members were observed using their cell phones during nap time while responsible for caring for children, and one staff member was speaking on their cell phone in a classroom while caring for children. This complaint is also substantiated for not providing the required meal components because chocolate milk was provided to the children for lunch. There is no evidence to substantiate this complaint for not wash ing the nap bedding weekly because of interviews where staff stated the bedding is provided by parents and sent home weekly for cleaning. There is no evidence to substantiate this complaint for not cleaning and sanitizing the center daily because the applicant Raymond Williams and Administrator Letitia Williams stated the center has four contracted staff solely to clean and sanitize the center after closing and staff members stated they clean and sanitize throughout the day. There is no evidence to substantiate children not being served all food components because the menu matched what was being served on the day of this visit and met the requirements. An additional concern noted at the visit was the presence of school-age children in classrooms that were not enrolled in the center, some of the classrooms not having staff members signed out, and two classrooms not having children signed in or out. An additional concern noted at this visit was exceeding the maximum group size in the infant classroom and multiple infant safe sleep violations. During an initial walkthrough, an infant was asleep on a boppy pillow on the floor and another infant was asleep in a crib with a blanket. This was corrected, and then during a second walkthrough, this same infant classroom was over the maximum group size with 10 children present. The infants in the classroom again had blankets and bottles in their cribs. The same infant that was sleeping on the floor earlier in the visit was asleep in a swing with a blanket. Infant bottles were not labeled. The cribs were less than 18 inches apart. An additional concern noted was the use of an air freshener plug-in a classroom.