251.05(2)(a)3.a. · Staff Record - Physical Examination

Health reports were not located in files for Staff A and B.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)6. · Staff Record - Days & Hours Worked

Review of attendance documentation for the week of January 5, 2026, showed 12 instances where staff signed in but did not sign out of classrooms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(b) · Abusive Head Trauma Prevention Training

Staff B and Staff D did not complete department-approved training in abusive head trauma, and appropriate ways to manage crying, fussing, or distraught children prior to beginning to work with children under 5 years of age.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(f)3. · Child Care Teacher - Entry-Level Training

Staff worked alone with children in the preschool room without first completing entry level training to qualify as a lead teacher, including Staff A and Staff C the morning of January 7 and Staff C the afternoon of January 8.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Staff-To-Child Ratios - Minimum

Staff C cared for 19 children alone for over 20 minutes on Thursday, January 8, 2026, starting at 3:00PM. The group included seven 3-year-olds, five 4-year-olds and seven children who were at least 5-years-old.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair

The premises was not maintained to prevent the entrance or harborage of bugs when there were food bits under all the kitchen equipment and under the dishwasher there was an old spider web and dead ants on the ground.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(9)(d)2.a. · Food Storage - Dry Food

Multiple packaged foods that had been opened were not stored in bags with zip-type closures or metal, glass or food grade plastic containers with tight-fitting covers.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)6. · Violation

(Staff Record - Days & Hours Worked ) on 1/12/2026 : Review of attendance documentation for the week of January 5, 2026, showed 12 instances where staff signed in but did not sign out of classrooms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Violation

(Staff-To-Child Ratios - Minimum ) on 1/12/2026 : Staff C cared for 19 children alone for over 20 minutes on Thursday, January 8, 2026, starting at 3:00PM. The group included seven 3-year-olds, five 4-year-olds and seven children who were at least 5-years-old.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Violation

(Premises - Well Drained, Clean, In Good Repair ) on 1/12/2026 : The premises was not maintained to prevent the entrance or harborage of bugs when there were food bits under all the kitchen equipment and under the dishwasher there was an old spider web and dead ants on the ground.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(c) · Current, Accurate Information

The center director submitted a correction plan on September 18, 2025, that said Staff F was removed from working alone while supervising children as of August 14, but Staff F worked alone and in ratio again on August 29, 2025. Additionally, the assistant director submitted a correction plan on July 29, 2025, that stated she updated her registry certificate on July 7, but records continue to show she did not.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(h)2. · Policy Submitted & Implemented - Personnel

The center did not implement and follow their personnel policy when a review of attendance showed Staff F was allowed to work alone again on August 29 after the center submitted a correction plan that stated Staff F was removed from being alone while supervising children as of August 14 due to sleeping on the job, a behavior that their policy describes as prohibited conduct.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)4.a. · Staff Record - Registry Certificate

Staff B, who has been a teacher at the center for over a year, continues to not have a certificate from the Wisconsin Registry documenting that the person has met the educational qualifications for the position, due within 6 months of being in the position.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)6. · Staff Record - Days & Hours Worked

Documentation of days and hours worked, and in which classroom, when Staff H was included in the staff-to-child ratio was not maintained by the center when Staff H was signed in on the attendance sheet on September 30, 2025, at 8:45 AM for the preschool AM classroom but was not present with the group.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(e)2. · Center Director - Responsibilities

The center director did not fulfill all director duties such as supervising the planning and implementation of the center's program for children and supervising staff at the center.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(a) · Supervision Of Children

A 4-year-old child was out of sight and sound supervision for less than a minute when the licensor observed the group walk down one hallway while one child walked down a different hallway. The group returned to the classroom and shut the door. The child then approached the classroom from the other hallway and staff were unaware the child was not with the group.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(10)(dm)1. · Washrooms - Sanitary Conditions

Toilet rooms were not in sanitary condition when feces and dried brown toilet paper were observed in a clogged toilet that appeared to be sitting for days in the large motor room. Bathrooms in all classrooms had visible dirt on the floors and on the baseboards.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(a) · Potential Source Of Harm On Premises

A tree playhouse on the toddler playground has a plastic flower piece broken off, causing the flower stem piece to jut out from the base. A choking hazard was accessible to children in the early preschool room when an unlocked cabinet had staples stored on the bottom shelf. Plastic bags were on the floor of the preschool room bathroom, within reach of children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair

The premises was not clean and in good repair. For example, floor tiles were broken in multiple bathrooms and unable to be sanitized. There was visible dirt on floors, baseboards and walls in bathrooms, classrooms and hallways. A cabinet was missing three of four handles in the twos room. A cabinet was falling apart with exposed particle board within access to children in the infant 2 room.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(m) · Cleaning Aids - Equipment

Cleaning aids were not clean and inaccessible to children when a broom with a dirty dustpan attached near the end of the handle was sticking out from between the children's art easel and a stack of children's artwork in the early preschool room. A child younger than 3-years-old was playing under the easel, next to the dirty dustpan.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(1)(a) · Written Program Of Activities

The center's policy states "Staff in each classroom will post lesson plans that provide you with information on the week's activities" but the most recent "Weekly Learning Plan" posted in the Early Preschool classroom was for the week of July 21, 2025. The center's policy states that their summer camp curriculum includes special activities each week and "calendars describing the plans for your child's classroom will be provided" but a parent stated they did not receive a calendar of activities for the summer of 2025.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(1)(h) · Program Reflects Policies

Center policy says when they first open for the day and attendance is low, and at the end of the day, as children are picked up, children may be placed in rooms other than their assigned classroom. Center policy states staff will communicate with parents when their child is moved to the next classroom. However, children are often moved to classrooms that are not their assigned classrooms at all hours of the day. Policy states that it is unsafe for infants and toddlers to have older children in their rooms but staff place older children with behavior issues in younger children's rooms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(b) · Policy - Child Guidance

Staff give preschool age children candy to compel children to comply with child care teachers' requests and this does not reflect the center's written policy.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(c)5. · Time Out - Not Removed From Classroom

To guide children's behaviors, preschool age children are removed from their assigned classroom and placed in younger rooms throughout the day.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(3)(i) · Cleanliness Of Furnishings, Toys, Equipment

There were toy pieces on visibly dirty floors of multiple bathrooms. Multiple books in the early preschool classroom were ripped, crumpled and unable to be used. In an unlocked cot storage cabinet in the early preschool room, containers of paints and food coloring had fallen off a shelf and were left in a pile. One container was leaking and stained items that touched it. Pieces of toys and containers were piled beside and under stacks of cots in unlocked closets.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(c) · Violation

(Current, Accurate Information ) on 9/30/2025 : The center director submitted a correction plan on September 18, 2025, that said Staff F was removed from working alone while supervising children as of August 14, but Staff F worked alone and in ratio again on August 29, 2025. Additionally, the assistant director submitted a correction plan on July 29, 2025, that stated she updated her registry certificate on July 7, but records continue to show she did not.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(a) · Violation

(Supervision Of Children ) on 9/30/2025 : A 4-year-old child was out of sight and sound supervision for less than a minute when the licensor observed the group walk down one hallway while one child walked down a different hallway. The group returned to the classroom and shut the door. The child then approached the classroom from the other hallway and staff were unaware the child was not with the group.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(10)(dm)1. · Violation

(Washrooms - Sanitary Conditions ) on 9/30/2025 : Toilet rooms were not in sanitary condition when feces and dried brown toilet paper were observed in a clogged toilet that appeared to be sitting for days in the large motor room. Bathrooms in all classrooms had visible dirt on the floors and on the baseboards.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(a) · Violation

(Potential Source Of Harm On Premises ) on 9/30/2025 : A tree playhouse on the toddler playground has a plastic flower piece broken off, causing the flower stem piece to jut out from the base. A choking hazard was accessible to children in the early preschool room when an unlocked cabinet had staples stored on the bottom shelf. Plastic bags were on the floor of the preschool room bathroom, within reach of children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Violation

(Premises - Well Drained, Clean, In Good Repair ) on 9/30/2025 : The premises was not clean and in good repair. For example, floor tiles were broken in multiple bathrooms and unable to be sanitized. There was visible dirt on floors, baseboards and walls in bathrooms, classrooms and hallways. A cabinet was missing three of four handles in the twos room. A cabinet was falling apart with exposed particle board within access to children in the infant 2 room.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(b) · Violation

(Policy - Child Guidance ) on 9/30/2025 : Staff give preschool age children candy to compel children to comply with child care teachers' requests and this does not reflect the center's written policy.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(c)5. · Violation

(Time Out - Not Removed From Classroom ) on 9/30/2025 : To guide children's behaviors, preschool age children are removed from their assigned classroom and placed in younger rooms throughout the day.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(f)3. · Child Care Teacher - Entry-Level Training

Staff E and Staff H worked alone with a group of children from 8:41AM to 9:29AM on August 14, 2025, without first completing entry-level training to qualify either as a lead teacher.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(a) · Supervision Of Children

Each child was not supervised by a child care worker who was within the sight and sound of the children to guide children's behavior and activities, prevent harm, and ensure safety when Staff F fell asleep several times while working alone with children, including while feeding an infant a bottle and while young, nonverbal children were awake.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Staff-To-Child Ratios - Minimum

Ratios were exceeded on August 14 in the preschool room for at least 45 minutes starting at 7:55AM when Staff D and Staff I were caring for 22 children, including 12 3-year-olds, four 2.5-year-olds, one 1.5-year-old, one 4-year-old and four children who were at least 5-years-old. There were 24 children before Staff D left with five. At 8:20AM on August 14 Staff I cared for 24 children alone, including three 2.5-year-olds, 13 3-year-olds, one 4-year-old and seven who were at least 5-years-old. This group required three staff to meet requirements but only one staff was signed in.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(d) · Mixed Age Group With Children Under Age 2 - Group Size

Review of attendance showed maximum group size for groups that include infants and toddlers was exceeded on July 31 in the infant 2 room for 15 minutes within a 1.5 hour period starting at 7:31AM when Staff G and Staff J were with nine children, including eight who were not yet 1.5-years-old and one who was at least 1.5-years-old. On August 7 maximum group size was exceeded for at least 10 minutes starting at 8:21AM when Staff A, Staff G and Staff K were signed in to care for nine infants and toddlers when only eight are allowed.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Mixed Age Group Of Children Over Age 2 - Group Size

Group size was exceeded on July 31 for at least 30 minutes starting at 8:26AM when Staff B and Staff D cared for 21 children, including three 1.5-year-olds, five 2.5-year-olds, ten 3-year-olds and three 4-year-olds. On August 7 the preschool room exceeded maximum group size allowed by one child from 11:25AM to 3:18PM. On August 14 at 8:20AM Staff I was signed in alone with 24 children, including three 2.5-year-olds, 13 3-year-olds, one 4-year-old and seven who were at least 5-years-old. This group required three staff to meet requirements but only one staff was signed in.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Staff-To-Child Ratios - Minimum

The preschool classroom exceeded minimum staff-to-child ratio requirements by one child for at least 20 minutes on July 18 at 9:50AM when there were two 2.5-year-olds, thirteen 3-year-olds and seven 4-year-olds being cared for by two teachers, but three teachers were required.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Mixed Age Group Of Children Over Age 2 - Group Size

The preschool classroom exceeded the maximum group size allowed by one child for at least 20 minutes on July 18 at 9:50AM when the group included two 2.5-year-olds, thirteen 3-year-olds and seven 4-year-olds.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(p) · Delegation Of Administrative Authority - Submitted, Current

A current delegation of administrative authority was not provided to the department after staffing changes.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)4.a. · Staff Record - Registry Certificate

Staff A and Staff B did not have a Registry certificate on file demonstrating that they met the qualifications for the positions they hold.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)4.d. · Staff Record - Educational Qualifications

Staff A did not have documentation of a having completed Introduction to the Child Care Profession.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(f) · Child Tracking Procedure

A review of attendance records from 07/01/2025 were inaccurate when the same child was signed in on the same document twice. The child was tracked as present in both row at 10:10am.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(c) · Mixed-Age Group - Staff-To-Child Ratio

Records from 07/02/2025 showed that a teacher was over ratio from 7:17 am to 7:28 am. Prior to the arrival of a second staff member, the teacher was providing sole supervision to 22 children. The early preschool classroom was also out of ratio on the day of the visit. There were 23 children in care in the early preschool classroom with two teachers. Based on the pro rata ratios, the classroom was over ratio.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Mixed Age Group Of Children Over Age 2 - Group Size

The Early Preschool classroom exceeded maximum group size beginning at 8:45am. Pro rata calculations showed that at 9:34am more than two teachers were needed, and were thusly over group size requirements. The room was additionally out of ratio.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(10)(dm)1. · Washrooms - Sanitary Conditions

Several bathrooms were not maintained in a sanitary condition. There was visible dirt on the floors and surrounding the sinks. Bathroom used by children were used for material storage which allowed for contamination of equipment.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair

The counter surrounding a sink in the preschool classroom was not in good repair. The laminate was warped and peeling from the top. There was water damage to the exposed wood. A plastic guard on the external door in the early preschool room was not secured to the door.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(n) · Garbage Containers - Construction & Disposal Schedule

A garbage can in the pre-kindergarten bathroom was not lined nor covered. Wipes and used gloves were observed in the bin.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(b) · Policy - Child Guidance

The program did not follow their policy related to child guidance when a child was observed in a timeout upon arrival at the center.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(c)5. · Time Out - Not Removed From Classroom

A child was removed from the classroom for a time-out. The child was observed sitting along a wall next to the director's office.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)3. · Prohibited Actions - Physical Restraint, Restriction, Enclosure

A teacher physically restrained a child when they forced the child into a chair, then pushed the child into the table, pinning them in place. The child physically resisted their placement by locking their arms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)4. · Prohibited Actions - Withholding / Forcing Food Or Sleep

In response to children not cleaning up toys, a teacher stated, "OK, then you don't get breakfast".

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(f) · Violation

(Child Tracking Procedure ) on 7/2/2025 : A review of attendance records from 07/01/2025 were inaccurate when the same child was signed in on the same document twice. The child was tracked as present in both row at 10:10am.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Violation

(Mixed Age Group Of Children Over Age 2 - Group Size ) on 7/2/2025 : The Early Preschool classroom exceeded maximum group size beginning at 8:45am. Pro rata calculations showed that at 9:34am more than two teachers were needed, and were thusly over group size requirements. The room was additionally out of ratio.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(b) · Violation

(Policy - Child Guidance ) on 7/2/2025 : The program did not follow their policy related to child guidance when a child was observed in a timeout upon arrival at the center.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)3. · Violation

(Prohibited Actions - Physical Restraint, Restriction, Enclosure ) on 7/2/2025 : A teacher physically restrained a child when they forced the child into a chair, then pushed the child into the table, pinning them in place. The child physically resisted their placement by locking their arms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)4. · Violation

(Prohibited Actions - Withholding / Forcing Food Or Sleep ) on 7/2/2025 : In response to children not cleaning up toys, a teacher stated, "OK, then you don't get breakfast".

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(a) · Report - Incident Or Accident

On May 21 parents of Child 1 informed center management that Child 1 received a medical evaluation due to an injury sustained at the center on May 20, but this was not reported to the department within 24 hours of being informed, as required.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(jm) · Report - Prohibited Actions

On May 21 and May 22 managers reviewed video footage and confirmed that Staff A used prohibited actions to guide Child 1's behavior on May 20, but this was not reported to the department within 24 hours of the occurrence, as required.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(4)(a)2.e. · Parent Notification - Inappropriate Child Guidance

Parents did not receive sufficient detail to reasonably apprise them of their child's experience after Staff A used prohibited actions and gave the family inaccurate information regarding what occurred. Center managers reviewed video and observed that Staff A's actions did not match their statements, but managers never provided Child 1's parents with updated, accurate information.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(6)(b) · Current, Accurate Daily Attendance Record

A review of attendance for May 20 showed multiple inaccuracies, including: Multiple children were signed in but were not signed out. Listed ages for multiple children were incorrect.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(7)(b) · Access To Records & Reports - Parents

Child 1 informed their parent that their stomach hurt because a teacher pushed the child's chair into a table and held the chair in place. Parents requested to see video footage of this incident but were told that cameras provided live stream only, but video footage can be immediately reviewed by an area manager within 48 hours of an incident.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(8)(a) · Mandated Reporting - Child Abuse & Neglect

Center managers did not immediately report signs of child abuse to child protective services or local law enforcement after they reviewed video and confirmed that Staff A provided inconsistent statements as to how Child 1 sustained an injury to an area of the body that is not common for accidental injuries.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)6. · Staff Record - Days & Hours Worked

A review of attendance showed child care teachers signed in but not sign out of classrooms multiple times on May 20, including Staff A, Staff B, Staff C, Staff D and Staff E.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Staff-To-Child Ratios - Minimum

Review of attendance for May 20 showed Staff A worked with preschool groups that did not have enough staff members present to meet minimum staff-to-child ratio requirements from 7:17 AM to 7:25 AM and from 7:32 AM to 9:00 AM.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(d) · Mixed Age Group With Children Under Age 2 - Group Size

Review of attendance for May 20 showed the Infant Two classroom exceeded the maximum number of children allowed in a group that includes infants and toddlers and exceeded minimum staff-to-child ratio requirements from 7:56 AM to 8:30 AM. At most, there were 14 infants and toddlers from 8:13 AM to 8:20 AM, when only 8 children are allowed.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Mixed Age Group Of Children Over Age 2 - Group Size

Review of attendance for May 20 showed the preschool classroom exceeded the maximum number of children allowed in a group and exceeded minimum staff-to-child ratio requirements from 7:35 AM to 8:00 AM. For example, at 7:45 AM, Staff A and Staff C were signed in with three 2-year-olds, five 2.5-year-olds and 13 3-year-olds.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(1)(d) · Daily Routines

Intervals between activities were not planned to avoid keeping children waiting in lines when a transition to outdoor play time was observed to take over 20 minutes on May 23. During this time children were required to sit at empty tables with nothing to do as they waited to be called to stand in line in the classroom, then stood in line in multiple areas of the hallway and finally, stood in line in the fenced area between the two playgrounds before being allowed to play.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e) · Child Guidance - Prohibited Actions

On May 20, 2025, Staff A twisted 4-year-old Child 1's arm, pushed the child's head down and held it down on the child's pillow for 13 seconds. The child attempted to raise their head during the incident but Staff A then held the child's head down with more force.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(3)(a)2. · Indoor Equipment - Construction, Condition

In the preschool classroom plastic parts of a toy sink, plastic toy storage buckets and a child's easel were broken, making sharp, plastic areas accessible to children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(4)(b) · Naps Or Rest Periods - Awake Children

Child 1 was observed in a video recording to not be allowed to get up off their cot after the child woke up during nap time after 2:00 PM on May 20. Three other children were also observed to be awake during this time.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(jm) · Violation

(Report - Prohibited Actions ) on 5/29/2025 : On May 21 and May 22 managers reviewed video footage and confirmed that Staff A used prohibited actions to guide Child 1's behavior on May 20, but this was not reported to the department within 24 hours of the occurrence, as required.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(4)(a)2.e. · Violation

(Parent Notification - Inappropriate Child Guidance ) on 5/29/2025 : Parents did not receive sufficient detail to reasonably apprise them of their child's experience after Staff A used prohibited actions and gave the family inaccurate information regarding what occurred. Center managers reviewed video and observed that Staff A's actions did not match their statements, but managers never provided Child 1's parents with updated, accurate information.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(8)(a) · Violation

(Mandated Reporting - Child Abuse & Neglect ) on 5/29/2025 : Center managers did not immediately report signs of child abuse to child protective services or local law enforcement after they reviewed video and confirmed that Staff A provided inconsistent statements as to how Child 1 sustained an injury to an area of the body that is not common for accidental injuries.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e) · Violation

(Child Guidance - Prohibited Actions ) on 5/29/2025 : On May 20, 2025, Staff A twisted 4-year-old Child 1's arm, pushed the child's head down and held it down on the child's pillow for 13 seconds. The child attempted to raise their head during the incident but Staff A then held the child's head down with more force.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(c) · Current, Accurate Information

The director reported contradictory and inaccurate information to the department regarding vehicle transportation.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(o) · Report - Change In Transportation Services

The center did not report changes in transportation services at least 5 days prior to the change when an unreported vehicle was observed on the property and according to the director it is being used to transport children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(5)(a)1. · Vehicle Requirements - Registration

Vehicle registration information was not available for a new vehicle that was reported to be in use by the center. When registration was requested, only an order of suspension from another state was provided.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(5)(b) · Vehicle Inspection Report

A vehicle inspection report for a new vehicle observed at the center and reported to be in use was not provided.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(8)(c) · Vehicle Safety Alarm - Working Order

On January 22, 2025, the program used a vehicle to transport children that did not have a working safety alarm.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(c) · Violation

(Current, Accurate Information ) on 1/22/2025 : The director reported contradictory and inaccurate information to the department regarding vehicle transportation.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(o) · Violation

(Report - Change In Transportation Services ) on 1/22/2025 : The center did not report changes in transportation services at least 5 days prior to the change when an unreported vehicle was observed on the property and according to the director it is being used to transport children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(5)(a)1. · Violation

(Vehicle Requirements - Registration ) on 1/22/2025 : Vehicle registration information was not available for a new vehicle that was reported to be in use by the center. When registration was requested, only an order of suspension from another state was provided.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(5)(b) · Violation

(Vehicle Inspection Report ) on 1/22/2025 : A vehicle inspection report for a new vehicle observed at the center and reported to be in use was not provided.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(8)(c) · Violation

(Vehicle Safety Alarm - Working Order ) on 1/22/2025 : On January 22, 2025, the program used a vehicle to transport children that did not have a working safety alarm.

Open Not marked corrected in the state record

Open / not marked corrected.