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Pulling inspections, violations, and complaints.
Home › WI › Oshkosh › Kids Hq Child Care Center
1911 S Washburn St, Oshkosh WI 54904-8292 · License #4000589854-001 · Center · Licensed Group
Not published by the state. Owners can add hours via profile claim.
When they operate
Schedule type not published.
Ages served
Ages not published.
251.05(2)(a)6. · Staff Record - Days & Hours Worked
The facility is not having staff sign in and out for bathroom breaks and does not have an accurate tracking method for tracking when staff are included in ratios.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)6. · Violation
(Staff Record - Days & Hours Worked ) on 5/15/2026 : The facility is not having staff sign in and out for bathroom breaks and does not have an accurate tracking method for tracking when staff are included in ratios.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a) · Staff Record - Maintenance & Availability
One staff member, #D did not have a complete file at the facility - see checklist.
Open Not marked corrected in the state record
Open / not marked corrected.
Generated from this facility's specific inspection record
Data synced from Wisconsin Department of Children and Families, Bureau of Early Care Regulation on Jul 9, 2026 · Source records · Report an error
251.05(2)(a)6. · Staff Record - Days & Hours Worked
On 5/8 one staff member did not sign out of care and on 5/12/26 one staff member was not signed into care but was working in the 2 - 2.5 year old room.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(b) · Abusive Head Trauma Prevention Training
Three staff members #A, B and C did not have abusive head trauma documented in their file prior to working with children - see checklist.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(c) · Cardiopulmonary Resuscitation Training
Two staff members #H & I did not have a CPR certificate in their files within 3 months of hire- see checklist.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(cm) · Child Abuse & Neglect - Biennial Training
One staff member #F, did not have a current child abuse and neglect training completion in their file - hers expired in March of 2024 - see checklist.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(b) · Supervision - Teacher Per Group Of Children
Staff E was working alone in the infant room and she is not teacher qualified and does not have the infant and toddler course completed. Staff D and H were working in the 2.5 year room and neither are teacher qualified.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair
In the 18-24 month room there is a cabinet door that is loose above the changing table that needs to be repaired. In the 3-4 year old room the toilet paper holder is not attached to the wall and their are holes in the wall where the holder was that needs to be repaired. The 3 year old room bathroom had a very strong urine smell by the toilet and needs to be cleaned.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(i) · Deteriorating Paint
Based on observation the 2-2.5 year old room had chipping paint tv and the indoor gym area had paint chips on the walls. The 3 - 4 year old had paint chips on the walls.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(4)(d) · Exits & Passageways - Unobstructed, Minimum Width
The two back exits were blocked. The one in the classroom had chairs stacked in front of it and the gym exit door had mats in front of it.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(3)(i) · Cleanliness Of Furnishings, Toys, Equipment
In the older infant room their was milk spilled in the refrigerator that was dried and it needs to be cleaned. The mats in the gym had tears in them and they need to be repaired or replaced.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(f)1.a. · Medication Administration - Parent Authorization
13 of the medical authorizations were missing start and end dates.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(f)5. · Medication Administration - As Labeled & Authorized
Their were 2 bottles of Tylenol that had expired and were at the facility in the med boxes.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(f)6. · Current Authorizations For Medications On Premises
There were 6 bottles of Tylenol and 3 tubes of teething gels that were at the center with blanket authorizations and need to be sent home.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(i)1. · Washing Child's Hands & Face
An infant child hands were observed to not be washed after diapering on 5/12/26.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(i)2. · Adult Handwashing
Staff C did not wash her hands after diapering a child on 5/12/26.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)6. · Violation
(Staff Record - Days & Hours Worked ) on 5/12/2026 : On 5/8 one staff member did not sign out of care and on 5/12/26 one staff member was not signed into care but was working in the 2 - 2.5 year old room.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)2. · Staff Record - Completed Background Check
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member A (Pg 1) failed to have a complete background check. Staff Member A failed to have preliminary eligibility prior to working for the center and being onsite.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)3.a. · Staff Record - Physical Examination
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member F (Pg 1) failed to have a health report on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(b) · Abusive Head Trauma Prevention Training
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member A (Pg 2) failed to have abusive head trauma on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(c) · Cardiopulmonary Resuscitation Training
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member C (Pg 1) failed to have CPR on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(cm) · Child Abuse & Neglect - Biennial Training
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member I (Pg 1) and Staff Member A (Pg 2) failed to have biennial child abuse and neglect on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(f)3. · Child Care Teacher - Entry-Level Training
Based on record review on 1/20/26 according to the Staff Record Checklist Staff Member B (Pg 1) failed to have lead teacher qualifications on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair
Based on observation of the center, within classroom 6 bathroom their are dime size holes in the wall with drywall exposed accessible to children.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(9)(d)1.c. · Food Storage - Cold Storage Thermometers
Based on observation of the center on 1/20/26 a thermometer failed to be within the kitchen refrigerator.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(4)(e) · Naps Or Rest Periods - Bedding Maintenance, Storage, Cleanliness
Based on observation the Cots within the classrooms failed to be covered with a clean sheet, blanket, or other cover that is not used as bedding for a child during times when the cots are not in use.
Open Not marked corrected in the state record
Open / not marked corrected.
251.04(2)(a) · Compliance With Laws
Contrary to S. 48.686 Wis. Stats. on 8/28/25 a person with direct, unsupervised access of children failed to have a complete background check on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(1)(c) · Television As Part Of Program
Based on a complaint and observation the TV was put on for children to watch. This occurred in classroom 3a, a staff member asked children to sit down and watch. The Tv was put on at 3:15pm-5:00pm and was still on when the licensing specialist left the visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(2)(b) · Policy - Child Guidance
Based on complaint investigation a child care worker used a tactic of applying pressure to children's heads/cheeks as a means to regulate children's behaviors.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(5)(a)10. · Sharing Information About Food & Other Allergies
Based on a complaint investigation food allergies failed to be posted in classroom #1. The allergy list was posted within the kitchen and had two additional children with food allergies listed; however it was not updated in the classroom to ensure all staff in direct contact with the children are informed of the allergy.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(5)(a)4. · Meals & Snacks - Minimum Meal Requirements
Based on a complaint investigation only a tuna sandwich and milk was served for lunch on 8/27/25. This failed to meet the minimum meal requirements.
Open Not marked corrected in the state record
Open / not marked corrected.
251.04(3)(i) · Report - Unknown Whereabouts Or Left Premise
Based on record review on August 22, 2025, the licensee failed to report an incident that resulted in two child care workers not knowing the whereabouts of a 2.5-year-old child on June 17, 2025.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)3.a. · Staff Record - Physical Examination
Based on record review on August 22, 2025, according to the Staff Record Checklist Staff Member A, B, C, E, F, G, H, and I failed to have a health report on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(2)(a)6. · Staff Record - Days & Hours Worked
On 8/22/25, documentation of staff members days and hours worked, and in which classroom the staff member was included in the staff-to-child-ratio was not available for examination by the licensing specialist.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(b) · Abusive Head Trauma Prevention Training
Based on record review on August 22, 2025 according to the Staff Record Checklist Staff Member A, B, C, D, F, G, and H failed to have a abusive head trauma on file prior to working with children.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(cm) · Child Abuse & Neglect - Biennial Training
Based on record review on August 22, 2025 according to the Staff Record Checklist Staff Member D and I failed to have biennial child abuse and neglect training on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(f)3. · Child Care Teacher - Entry-Level Training
Based on record review on 8/22/25 according to the Staff Record Checklist Staff Member A and C failed to have lead teacher qualifications on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.05(3)(gr)2. · Meal Prep Personnel - Orientation
Based on record review on August 22, 2025 according to the Staff Record Checklist Staff Member I failed to have orientation on file.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(a) · Supervision Of Children
Based on record review and interview on August 22, 2025, it was discovered that on June 17, 2025, child care workers failed to supervise a 2.5-year-old child, within sight and sound to guide the child's activities and ensure safety, when the workers responsible for the child brought their group of children inside and leaving the 2.5-year-old child on the playground.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(f) · Child Tracking Procedure
Based on record review on August 22, 2025 it was discovered that on June 17, 2025, two child care workers failed to adhere to the center's child tracking procedure of conducting head counts before and after leaving the classroom, resulting in a 2.5-year-old-child being left on the playground.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(2)(c) · Mixed-Age Group - Staff-To-Child Ratio
Based on observation by the Licensing Specialist on 8/22/25 a child care worker was left outside alone with a mixed ratio of 1.7 for approximately 3 minutes, when the co-teacher went back into the center to retrieve items.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(10)(dm)1. · Washrooms - Sanitary Conditions
Based on observation of the center bathroom within the preschool classroom failed to be clean and sanitary, it smelled of urine. The two's bathroom failed to be clean and had black marks within the toilet and black marks on the seat. This was corrected by 8/28/25 visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(10)(f) · Bathroom Supplies
Based on observation of the bathrooms and classrooms the center failed to have paper towel within the entire center. Soap was also not within bathrooms. Staff and Children were unable to dry their hands. This was corrected by 8/28/25 visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(11)(bm)3. · Outdoor Play Equipment - Construction, Condition
Based on observation of the outdoor play space, the preschool climber has protruding bolts on the top of the climber that's easily accessible to children. On the preschool outdoor play space a drain pipe has wires hanging from it that are exposed and easily accessible to children. This was corrected by 8/28/25 visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(b) · Electrical Or Hot Surface Protection
Based on observation of the center three outlets failed to be covered. This was observed within classroom room 3a (1 outlet cover missing) and the 3a's bathroom (2 outlet covers missing). This was corrected by 8/28/25 visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(d) · Access To Materials Potentially Harmful To Children
Based on observation of the 2-3 year old classroom bathroom, children have access to potentially harmful items. Children's diaper creams that state keep out of reach of children are on low shelving, easily accessible to children.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair
Based on observation of the center the premise failed to be well drained, clean and in good repair. Within the two's classroom the floors failed to be clean, they had black sticky marks on the floor. The preschool classroom bathroom failed to have a toilet paper roll that was attached to the wall, it had fallen off and there are holes within the wall accessible to children.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(h) · Smoking Prohibited On Premises And In Vehicles
Based on observation on 8/22/25 it was observed by the licensing specialists that a staff member was smoking on premise near the front door of the building.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(4)(jm)2. · Fire Alarms & Smoke Detectors - Testing
Based on record review on August 22, 2025 the program failed to conduct fire alarm and smoke detector testing in the months of January, March, April, May, and June in 2025.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(9)(b)3. · Manual Dishwashing - 3-Step Procedure
Based on observation on 8/22/25 the center failed to wash dishes using the three step process. This was observed in the infant/toddler classroom. The dishes were just washed with soap and water, which is only two steps.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(9)(d)1.c. · Food Storage - Cold Storage Thermometers
Based on observation a thermometer failed to be within the kitchen and infant classroom refrigerators.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(9)(g)1.b. · Meal Preparation Staff - Clothing, Hair Restraints
Based on observation the cook failed to have an appropriate hair restraint of a hair net or hat when preparing meals. The cook had a hooded sweatshirt.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(3)(b)2. · Emergencies - Practice Written Plans
Based on record review on August 22, 2025 the program failed to conduct fire drills in the months of January, March, April, May, and June in 2025. The program failed to conduct tornado drills in the months of April, May, June and July in 2025.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(1)(a) · Written Program Of Activities
Based on observation of the classrooms on August 22, 2025, classrooms failed to have lesson plans or classroom schedules posted.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(3)(a)1. · Indoor Equipment - Developmental Level, Size
Based on observation a toddler who is able to walk, was placed in a bouncy seat with straps to feed. This equipment was not age/size appropriate for the child as the weight of the child resulted in the bouncy seat leaning so far back it was almost touching the floor.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(3)(a)2. · Indoor Equipment - Construction, Condition
Based on observation of the center within the two year old classroom a teacher desk failed to be anchored to the wall. The instructions state it is required to be anchored.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(3)(c) · Indoor & Outdoor Equipment - Based On Maximum Licensed Capacity
Based on observation of the center and within classrooms the center failed to have enough equipment based on the licensed capacity. There were not at least three activities per child for the center's capacity. During the visit there were two activities per child for the number of children present during the visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(3)(i) · Cleanliness Of Furnishings, Toys, Equipment
Based on observation of the center all of the classrooms had toys, equipment and furnishings that were dirty. The toys and shelves had visible dirt and grime on them. Classroom bean bag chairs were dirty and classroom vinyl foam chairs were visibly dirty and had holes.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(4)(e) · Naps Or Rest Periods - Bedding Maintenance, Storage, Cleanliness
Based on a complaint investigation and observation the cots within a number of classrooms failed to have a cover. The cots sheets were very dirty, some had food still on the cots. The cot sheets failed to be washed when soiled.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(6)(i)1. · Washing Child's Hands & Face
Based on observation children's hands failed to be washed after diapering.
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(1)(e) · Infant & Toddler - Provider Training
Based on record review on 8/22/25 according to the Staff Record Checklist Staff Member H failed to have infant toddler training on file within 6 months after assuming the position. Start date 6/6/24.
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(1)(j) · Infant & Toddler - Crib Mattresses & Coverings
Based on observation of the toddler classroom the crib failed to have a tight-fitting mattress covering that fits snuggly over the mattress. The mattress cover is very loose and can be pulled up.
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(1)(L) · Infant & Toddler - Soft Materials In Cribs
Based on observation on August 22, 2025 an infant was asleep within a crib with a blanket hanging on the side of the crib. Corrected during visit
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(4)(a)3. · Infant & Toddler - Diaper Changing Surface Disinfection
Based on observation of the center diaper change surfaces failed to be clean and disinfected after each use. The center failed to have paper towel within the center so the two step process was not completed. Children were changed right after one another.
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(4)(b) · Infant & Toddler - Sinks In Self-Contained Area
Based on observation of the one year old classroom, there are two sinks within the room however only one sink is being used. This one sink is being used for handwashing, diapering, food prep and washing dishes. The center failed to have a sink which is not used for food prep or dishwashing within the room. This was corrected by 8/28/25 visit.
Open Not marked corrected in the state record
Open / not marked corrected.
251.04(3)(i) · Violation
(Report - Unknown Whereabouts Or Left Premise ) on 8/22/2025 : Based on record review on August 22, 2025, the licensee failed to report an incident that resulted in two child care workers not knowing the whereabouts of a 2.5-year-old child on June 17, 2025.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(a) · Violation
(Supervision Of Children ) on 8/22/2025 : Based on record review and interview on August 22, 2025, it was discovered that on June 17, 2025, child care workers failed to supervise a 2.5-year-old child, within sight and sound to guide the child's activities and ensure safety, when the workers responsible for the child brought their group of children inside and leaving the 2.5-year-old child on the playground.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(f) · Violation
(Child Tracking Procedure ) on 8/22/2025 : Based on record review on August 22, 2025 it was discovered that on June 17, 2025, two child care workers failed to adhere to the center's child tracking procedure of conducting head counts before and after leaving the classroom, resulting in a 2.5-year-old-child being left on the playground.
Open Not marked corrected in the state record
Open / not marked corrected.
251.11(4)(b) · Continuation License - Application Materials Submission
At Least 30 Days Before The Continuation Review Date Of The License, An Applicant For License Renewal Shall Submit To The Department The Following Materials: A Completed License Continuation Application The License Renew Fee Under S. 48.65(3)(A), Stats., And Any Forf. Due And Owing Under 48.715(3), Stats., Or Penalty Under 48.76, Stats. Any Changes To Center Policies Not Previously Submitted.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(1)(f) · Child Tracking Procedure
Based on a complaint investigation the attendance record for November 19, 2024 failed to be current and accurate when a four year old child was taken to the indoor gym for a time out. The child was not signed out of the preschool classroom and then signed into the indoor gym for the duration of timeout and then signed back into the preschool classroom when the time out was complete.
Open Not marked corrected in the state record
Open / not marked corrected.
251.055(2)(b) · Staff-To-Child Ratios - Minimum
Based on a complaint investigation on November 19, 2024 Staff-to-child-ratios failed to be maintained when one staff member was alone with 8 , 1 -1 1/2 years old children from just before 9am until 10:35am. The ratio at this time was 1.68
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(2)(c)5. · Time Out - Not Removed From Classroom
Based on a complaint investigation it was determined that on November 19, 2024 a four year old child was removed from the preschool classroom and taken to the indoor gym for a time out. It was also determined through the investigation that two children 4 years of age were removed from their preschool classroom and brought to the 12/18 month old classroom a much younger age group for a time out sometime the beginning of November.
Open Not marked corrected in the state record
Open / not marked corrected.
251.07(2)(e) · Child Guidance - Prohibited Actions
Based on a complaint investigation it was determined that a staff member disciplined their own child while at the center by spanking them over the half wall. It was determined that Management was not made aware of what other staff members observed therefore it was not reported to the department.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(d) · Access To Materials Potentially Harmful To Children
Based on observation on 8/15/24 Children have access to potentially harmful items. Within the three year old classroom bathroom diaper creams that state keep out of reach of children are within buckets with no lids and low shelving which is easily accessible to children. Within the preschool classroom there is Glade Aerosol air freshener that states Keep out of reach of children on the low wall patrician and shelf easily accessible to children.
Open Not marked corrected in the state record
Open / not marked corrected.
251.06(2)(i) · Deteriorating Paint
Based on observation on 8/15/24 there is a number of classroom with chipping pealing paint. Also within the indoor gym there is chipping pealing paint and a broken wall behind the hanging mats that needs to be repaired.
Open Not marked corrected in the state record
Open / not marked corrected.
251.09(1)(L) · Infant & Toddler - Soft Materials In Cribs
Based on observation on 8/15/24 an 8 month old infant was asleep in a crib with a blanket that was within the crib.
Open Not marked corrected in the state record
Open / not marked corrected.