251.055(1)(a) · Supervision Of Children

It was discovered through a self-report investigation that the assigned classroom teacher in the Preschool Room did not have sight and sound supervision of all children to guide the children's behavior, prevent harm, and ensure safety. On 5/22/2026 a 5-year-old child had touched another 5-year-old child's private area, and a group of four 5-year-old children had three separate conversations regarding touching each other's private areas. A staff member in an adjacent classroom overheard the children and intervened; the assigned classroom teacher was unaware of the incident as it was occurring.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)2. · Prohibited Actions - Verbal

It was discovered during the course of a complaint investigation that profane language was used in front of children in care on 5/1/2026. It was reported by a current employee that a previous employee said "I don't give a f***" in front of a group of children. It was also discovered during the investigation that another current employee used prohibited language that had the potential to be psychologically or emotionally harmful to children, and used this language in an area of the center where children in care could hear.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(h) · Policies Submitted & Implemented

During the course of a complaint investigation, it was discovered that the center was not implementing their policies when diaper changes were not provided to a 4-year-old child as needed, and the center was not providing frequent daily updates to parents on 4/17/2026.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(6)(i)4. · Wet Or Soiled Clothing & Diapers

It was discovered during the course of a complaint investigation that a 4-year-old child did not have their diaper changed for the entire day on 4/3/2026 and again on 4/17/2026. The Center Director stated that the child does not use the toilet, and that their diaper was most likely used throughout the day(s).

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(bm) · Compliance With Conditions

A group child care center shall comply with all conditions placed on license in accordance with Chapter DCF 251. The center was issued an Order with imposed plan of correction on 2/10/2026 following a complaint visit where substantial violations were discovered and substantiated by the Department. The center has failed to accurately comply with the items specified in the Order and imposed plan of correction. A continued pattern of numerous violations and the center's lack of compliance with the conditions placed on the license in accordance with Chapter DCF 251 is of concern.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(6)(a)6m. · Child Record - Immunization History

Documentation that indicates the child's immunization history is in compliance with s. 252.04, Stats., and ch. DHS 144 was not observed in the files for Child #1 and Child #3.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)4.d. · Staff Record - Educational Qualifications

There was no documentation on file for Staff C or Staff D indicating that they had completed the training requirements for their positions as assistant teachers. Both staff were counted in staff-to-child ratio on the day of the licensing visit.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(g)1. · Assistant Child Care Teacher - Supervision

It was observed during the licensing visit that an assistant teacher who has not met the teacher training qualifications was providing sole supervision to two toddlers for a period of 2 hours and 30 minutes. It was also observed that another assistant teacher who does not meet the minimum training qualifications was providing sole supervision to a group of children in the 3's Room on multiple occasions during the visit. Rule states that an assistant child care teacher shall work under the supervision of a child care teacher with a group of children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(b) · Supervision - Teacher Per Group Of Children

It was observed during the monitoring visit that there was not a teacher qualified staff supervising groups of children at all times. Rule requires that a child care teacher shall supervise each group of children at all times.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(b) · Staff-To-Child Ratios - Minimum

The staff-to-child ratio for children under the age of 18 months is 1:4. Upon arrival to the center, the licensing specialist observed that staff-to-child ratios were not being met in the Infant Room when 7 infants were being cared for by one child care worker. The other staff person who was supposed to be counted in ratio was elsewhere in the center.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(c) · Mixed-Age Group - Staff-To-Child Ratio

When there is a mixed-age group, the staff-to-child ratio shall be adjusted on a prorata basis, according to age. Staff-to Child ratios were not adjusted on a prorata basis in the 3's Room during the monitoring visit. There was one teacher supervising 15 children aged 3-5 years old, with the numerical weight being 1.12. When the numerical weight exceeds 1.04, a second qualified staff person must be used to count in staff-to-child ratio.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(4)(d) · Exits & Passageways - Unobstructed, Minimum Width

Exits and passageways shall have a minimum clear width of 3 feet and be unobstructed by furniture or other objects. It was observed by the licensing specialist that a large stroller buggy was placed in the back hallway in front of the exit door, obstructing the exit passageway.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(3)(b)2. · Emergencies - Practice Written Plans

The Center Director stated that a fire drill was not practiced during the month of January 2026.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(3)(i) · Cleanliness Of Furnishings, Toys, Equipment

It was observed during the licensing visit that in the 3's Room, used pull-ups were discarded in an open, unlined recycling bin, and that toys, children's socks, shoes, and personal belongings were scattered throughout the room. Used paper towels, children's personal belongings, and toys were strewn throughout the large motor classroom.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(4)(cm) · Naps Or Rest Periods - Sleeping Surfaces - Children 1 And Older

Children napping on cots in the 2's Room were not at least 2 feet apart as is required by rule.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(4)(e) · Naps Or Rest Periods - Bedding Maintenance, Storage, Cleanliness

Rule states that bedding shall be maintained and stored in a clean and sanitary manner. It was observed by the licensing specialist that children's cots were stacked and stored without a clean covering for when they are not in use, and it was observed that a child jumped on the uncovered cots and sat on top of the stack.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(5)(b)1. · Mealtime - Staff With Children

Rule states that staff shall sit with children during mealtimes. It was observed in both the 2's Room and the 3's Room that staff were conducting other classroom duties during afternoon snack and were not sitting and socializing with the children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(6)(i)1. · Washing Child's Hands & Face

It was observed by the licensing specialist that children's hands were not washed after eating mandarin oranges for snack. Rule requires that children's hands shall be washed with soap and warm running water when soiled.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(2)(bm) · Infant & Toddler - Sleep Position

Upon arrival, the licensing specialist observed an 11-week-old child asleep in a car seat. The child remained sleeping in the car seat for over 10 minutes after the licensing specialist asked for the child to be transferred to their crib. Each child under one year of age must be placed to sleep on their back in a crib, and must be transferred to a safe sleep surface immediately if they fall asleep elsewhere in the classroom.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(b) · Violation

(Supervision - Teacher Per Group Of Children ) on 2/25/2026 : It was observed during the monitoring visit that there was not a teacher qualified staff supervising groups of children at all times. Rule requires that a child care teacher shall supervise each group of children at all times.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(c) · Violation

(Mixed-Age Group - Staff-To-Child Ratio ) on 2/25/2026 : When there is a mixed-age group, the staff-to-child ratio shall be adjusted on a prorata basis, according to age. Staff-to Child ratios were not adjusted on a prorata basis in the 3's Room during the monitoring visit. There was one teacher supervising 15 children aged 3-5 years old, with the numerical weight being 1.12. When the numerical weight exceeds 1.04, a second qualified staff person must be used to count in staff-to-child ratio.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)2. · Staff Record - Completed Background Check

Staff A was providing supervision and care to children and did not have a completed background check on file, nor met the preliminary eligibility requirements for the Wisconsin Fingerprint Based Background Check. Each provider providing supervision and care to children must have a preliminary eligibility on file, at minimum, prior to begin working with children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)3.a. · Staff Record - Physical Examination

Staff B has been working at the center for over over 8 months and did not have documentation of a health report on file indicating that the person is free from illnesses detrimental to children, including tuberculosis, and that the person is physically able to work with young children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(cm) · Child Abuse & Neglect - Biennial Training

Staff A did not have documentation that they have received training on child abuse and neglect reporting requirements within one week of working at the center, as is required by rule.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(g)1. · Assistant Child Care Teacher - Supervision

Rule states that a qualified Assistant Child Care Teacher shall work under the supervision of a Child Care Teacher with a group of children. It was observed during the complaint visit, and upon review of the previous week's attendance records, that unqualified Assistant Child Care Teachers were providing sole supervision to children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(g)2. · Assistant Child Care Teacher - Qualifications

Staff hired as Assistant Child Care Teachers did not meet the minimum educational qualifications prior to providing supervision and care to children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(b) · Supervision - Teacher Per Group Of Children

It was discovered during the complaint visit and upon reviewing the previous week's attendance records that there was not a Teacher qualified staff supervising groups of children in the 2's room at all times. Rule requires that a Child Care Teacher shall supervise each group of children at all times.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(a) · Group Size - Maximum

On the day of the complaint visit, maximum group size was exceeded when 11 infants were in care in the infant room. Rule states that when children are under the age of 18 months, the maximum group size may not exceed 8.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Mixed Age Group Of Children Over Age 2 - Group Size

Upon review of attendance records, and after discussion with the Center Director, it was discovered that maximum group size is often exceeded during the opening and closing hours of the program. A review of attendance records on 2/2/26 indicated that 19 children aged 18 months through 5y. were all in care in the same classroom between 7:18am and 8:50am, which would require at least 2 groups of children, each supervised by a qualified Child Care Teacher.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(L) · Staff-To-Child Ratios - Non-Classroom Duties

It was observed during the complaint visit that staff who were required to be counted in Staff-to-Child ratios were preparing meals in the center's kitchen and serving food to all classrooms.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair

It was observed during the complaint visit that the center was in need of cleaning and repair. A screw from an unknown source was observed on the floor of the 4's room, crayon was drawn on the walls and floors of the classroom, the bathroom was in need of cleaning, and food remnants and garbage were observed throughout the classroom.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(3)(i) · Cleanliness Of Furnishings, Toys, Equipment

It was observed during the complaint visit that the center is in need of cleaning. In the 4's room, Licensing Specialists observed used pull-ups in the sink and recycling bin, crayon drawn on the walls and furniture, food remnants and crumbs on the tables that children were using for play activities, and the classroom in general disarray.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(4)(c) · Naps Or Rest Periods - Sleeping Surfaces - Children Under 1

There were 11 children under the age of 1 year old in care in the infant room, and only 8 cribs available. Rule states that each child under 1 year of age who sleeps shall be provided with a safe, washable crib or playpen.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(5)(b)5. · Eating Surfaces - Cleaned, Sanitized

It was discovered during the complaint visit that eating surfaces were not cleaned and sanitized after each use, as is required by rule.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(1)(d) · Infant & Toddler - Assignment To Room & Caregiver

It was observed that infants and toddlers in care were not cared for by a regularly assigned child care worker in a self-contained room when children were frequently moved back and forth between the Infant Room and Toddler A, resulting in children becoming upset and confused during these transitions.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(1)(e) · Infant & Toddler - Provider Training

Staff D has provided care and supervision to children under the age of 2 for 1.5 years and has not received the required training on Infant and Toddler Care, as is required by rule.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(2)(bm) · Infant & Toddler - Sleep Position

When Licensing Specialists arrived to the complaint visit, 4 children under the age of 1 year old were discovered sleeping on the floor of the infant classroom. The children remained asleep on the floor until Licensing Specialists requested that the children were moved to appropriate sleep surfaces. Throughout the complaint visit, it was observed that additional children under the age of 1 year old would fall asleep on providers' legs or on the floor, and were not transferred to sleep in an assigned crib unless prompted by the Licensing Specialists.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(2)(bm) · Violation

(Infant & Toddler - Sleep Position ) on 2/2/2026 : When Licensing Specialists arrived to the complaint visit, 4 children under the age of 1 year old were discovered sleeping on the floor of the infant classroom. The children remained asleep on the floor until Licensing Specialists requested that the children were moved to appropriate sleep surfaces. Throughout the complaint visit, it was observed that additional children under the age of 1 year old would fall asleep on providers' legs or on the floor, and were not transferred to sleep in an assigned crib unless prompted by the Licensing Specialists.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)2. · Violation

(Staff Record - Completed Background Check ) on 2/2/2026 : Staff A was providing supervision and care to children and did not have a completed background check on file, nor met the preliminary eligibility requirements for the Wisconsin Fingerprint Based Background Check. Each provider providing supervision and care to children must have a preliminary eligibility on file, at minimum, prior to begin working with children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(b) · Violation

(Supervision - Teacher Per Group Of Children ) on 2/2/2026 : It was discovered during the complaint visit and upon reviewing the previous week's attendance records that there was not a Teacher qualified staff supervising groups of children in the 2's room at all times. Rule requires that a Child Care Teacher shall supervise each group of children at all times.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(a) · Violation

(Group Size - Maximum ) on 2/2/2026 : On the day of the complaint visit, maximum group size was exceeded when 11 infants were in care in the infant room. Rule states that when children are under the age of 18 months, the maximum group size may not exceed 8.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(2)(e) · Violation

(Mixed Age Group Of Children Over Age 2 - Group Size ) on 2/2/2026 : Upon review of attendance records, and after discussion with the Center Director, it was discovered that maximum group size is often exceeded during the opening and closing hours of the program. A review of attendance records on 2/2/26 indicated that 19 children aged 18 months through 5y. were all in care in the same classroom between 7:18am and 8:50am, which would require at least 2 groups of children, each supervised by a qualified Child Care Teacher.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(3)(k)2. · Report - Law Enforcement Contact - Traffic

During the monitoring visit, Licensing Specialists were made aware of a traffic incident that resulted in law enforcement contact that occurred on 5/16/25. The department was not notified of this incident within 24 hours of the occurrence,

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(e)4.c. · Center Director / Large Center - Entry-Level Experience

The acting director at the center did not have documentation of the required 2 years of experience as a child care teacher, center director, or in another approved setting before assuming the position. This experience is a required component of being qualified as a center director for 51 or more children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(3)(gr)3.a. · Meal Prep Personnel - Training

Meal prep personnel did not complete and document at least 4 hours of training in kitchen sanitation, food handling, and nutrition prior to beginning work in this position.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(9)(d)1.b. · Food Storage - Refrigeration Units

During the visit it was observed that a freezing unit had a temperature of 10°F. Each freezing unit shall be maintained at 0°F. or lower.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(9)(d)1.c. · Food Storage - Cold Storage Thermometers

A cold storage facility was not equipped with a clearly visible accurate thermometer.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(6)(dm)4. · Medical Log - Reviewing Injury Records

An inspection of a medical log book revealed that it had not been reviewed every 6 months as required by rule.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(5)(b) · Vehicle Inspection Report

The annual vehicle inspection report for each of the buses for 2024 could not be provided to the Licensing Specialists at the time of the visit, nor was it found on file to be sent to the department following the visit.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(8)(c) · Vehicle Safety Alarm - Working Order

Rule states the child safety alarm shall be in good working order each time the vehicle is used for transporting children to or from the center. The bus alarm was not in working order on the day of the monitoring visit. Center management stated that the vehicles are inspected annually by the Kindercare Regional Manager, however there was no documentation that the alarm was inspected or in working order following the last inspection.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(1)(b) · Infant & Toddler - Location & Sharing Intake Information

Rule states that admission information for an infant or toddler shall be on file in the room or area to which the child is assigned. None of the intakes for children were physically located in the room they were in, rather the documents were filed in the office.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(1)(c) · Infant & Toddler - Documenting Changes In Development

An Intake for Children Under 2 form was missing documentation of having been updated every three months to reflect changes in the child's development and routines based on discussion with the parent. The intake was last updated on 12/26/24, resulting in the update being 4 months overdue.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(2)(m) · Health, Safety & Welfare Of Children

An employee and management at the center failed to thoroughly investigate a child's report of inappropriate child contact on two separate occasions. The incidents were brought to the center's attention by both the child's family member and the child, but management did not investigate further in a timely matter, as requested by the Licensing Department. By not addressing the situation immediately, both staff and management of the program adversely affected the health, safety and welfare of the children under the care of the licensee.

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(8)(a) · Mandated Reporting - Child Abuse & Neglect

An employee at the center had reasonable cause to suspect that a child had been abused and did not contact the county department of social services or human services or a local law enforcement agency, as required by s. 48.981, Stats.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a) · Staff Record - Maintenance & Availability

During a record review, it was discovered that the center didn't have staff files for two of their employees.

Open Not marked corrected in the state record

Open / not marked corrected.

251.055(1)(b) · Supervision - Teacher Per Group Of Children

Center management acknowledged that for a period of time, one classroom did not have a lead qualified teacher assigned and present to supervise children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)2. · Staff Record - Completed Background Check

Fingerprints not completed for the following individuals: Individual 001

Open Not marked corrected in the state record

Open / not marked corrected.

251.05(2)(a)3.a. · Staff Record - Physical Examination

The file for Staff A and Staff D did not contain documentation of a physical examination report completed within 12 months before or within 30 days after beginning work with children in care, indicating the person is free from illness detrimental to children, including tuberculosis, and physically able to work with young children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(1)(d) · Inside Temperature - Minimum

Per rule the minimum inside temperature may not be less than 67 degrees. In the transitional kindergarten room, the temperature was 63 degrees, when measured. In another classroom, the temperature read 63.8 degrees. Two children were observed wearing their coats while playing in the classroom, while two other children were observed to be wrapped in blankets for warmth.

Open Not marked corrected in the state record

Open / not marked corrected.

251.06(2)(gm) · Premises - Well Drained, Clean, In Good Repair

Per rule the premises shall be free from litter, clean and in good repair. There were observations of cluttered classrooms, dried food/drink substances on tables, walls, chairs, exterior portions of garbage cans, and lower portions of doors. Furniture was tipped over and toys left tossed about in a previously utilized classroom, and crayon markings were observed on the linoleum floor .

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(1)(e)4. · Daily Outdoor Activities

Rule states there should be daily outdoor activities except during inclement weather. On 01/16/25, the temperature was 32 F at 9:30 am. The "feels like" temperature was 25 F. Per staff, they were not taking children outside because the weather was too cold. Per the NWS Windchill chart and licensing rules, the weather was appropriate for outdoor play.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(3)(a)2. · Indoor Equipment - Construction, Condition

Rule states indoor furnishings and equipment shall be safe and durable. Four classroom chairs were observed to be in poor, unsafe condition. Each chair had two significantly large cracks on the seat bases, which could cause pinching to a child's legs and bottom.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(6)(f)1.a. · Medication Administration - Parent Authorization

Rule states that blanket authorizations that exceed the length of time specified on the label are prohibited. Two parent authorizations didn't have end dates.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(3)(a)2m. · Infant & Toddler - Correct Food, Breastmilk, Or Formula

On 9/30/24, an infant was fed a bottle of breastmilk, belonging to another child.

Open Not marked corrected in the state record

Open / not marked corrected.

251.09(3)(a)2m. · Violation

(Infant & Toddler - Correct Food, Breastmilk, Or Formula ) on 10/10/2024 : On 9/30/24, an infant was fed a bottle of breastmilk, belonging to another child. $100

Open Not marked corrected in the state record

Open / not marked corrected.

251.04(8)(a) · Mandated Reporting - Child Abuse & Neglect

Center staff did not make a report to Child Protective Services or law enforcement after being notified that an employee had kicked a child. All childcare employees are mandated reporters of suspected or known abuse and/or neglect of a child.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)1. · Prohibited Actions - Corporal Punishment

On or around 7/11/24, a center employee kicked a three year old child in the leg, as a way of demonstrating that people shouldn't kick and that kicking hurts.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)5. · Prohibited Actions - Cruel, Aversive, Frightening, Humiliating Actions

An investigation revealed there has been excessive yelling of some staff towards children. The loud volume and tone used by these teachers has caused fear and/or anxiety in some children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)1. · Violation

(Prohibited Actions - Corporal Punishment ) on 7/31/2024 : On or around 7/11/24, a center employee kicked a three year old child in the leg, as a way of demonstrating that people shouldn't kick and that kicking hurts.

Open Not marked corrected in the state record

Open / not marked corrected.

251.07(2)(e)5. · Violation

(Prohibited Actions - Cruel, Aversive, Frightening, Humiliating Actions ) on 7/31/2024 : An investigation revealed there has been excessive yelling of some staff towards children. The loud volume and tone used by these teachers has caused fear and/or anxiety in some children.

Open Not marked corrected in the state record

Open / not marked corrected.

251.08(4)(c)1. · Driver Record - Obtain & Review

The center did not have a driving record for each of their four drivers who transport children to and from school, and for field trips.

Open Not marked corrected in the state record

Open / not marked corrected.