KinderCare Learning Centers #741

8VAC20-780-340-A · COMPLAINT RELATED

When staff are supervising children, they shall always ensure their care, protection, and guidance. On Wednesday, April 8, 2026, Child #1 approached Staff #1, crying, stating that another child had poked them in the eye. Staff #1 did not observe any signs of injury at that time. Staff #1 offered Child #1 a cold press for their eye and continued to ask the child throughout the day if they were okay. Staff #1 did not report the incident to the administration. Child #1 was seen by a medical provider and diagnosed with an abrasion of the left cornea. Staff #1 did not ensure their care, protection, and guidance by not reporting the incident after Child #1 continued to rub their eye.

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8VAC20-780-40-E · REPEAT VIOLATION

The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department. The center did not follow its own policies and procedures, as required by the standards for identifying where children are at all times. On Friday, March 6, 2026, Child #1 (age 3) was left unsupervised in the bathroom for approximately five minutes during a group bathroom break. Staff #1 was unaware that the child had been left in the bathroom. Staff #1 reported that they did not take a headcount and did not have the CRS (Child Supervision Record) with them. The center?s procedures for identifying where children are at all times require staff to use a tool called the Child Supervision Record (CSR) used to track where children and teachers are throughout the day. A process called Name-to-Face is used to account for children, comparing each child?s name on the CSR to their face, confirming they are present.

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8VAC20-780-260-B · The center shall obtain annual approval from the health department for meeting requirements for water supply and sewage disposal system.

At the time of the inspection, the center did not have a current environmental sanitation inspection completed. The sanitation inspection is overdue by 7 days.

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8VAC20-780-40-E · The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department.

On 8/15/2025, Staff #1 stated that Child #1 was throwing balls at them while on the playground. Staff #1 reported that a ball hit them in the face and that they aggressively yelled at Child #1, saying, ?Stop throwing balls at me.? The behavior guidance plan for parents states: "We will offer alternatives to children engaged in undesirable behavior by offering a different toy, suggesting a new activity, engaging the child in an activity with a teacher or another child, or by suggesting independent play. The employee handbook states, "Unacceptable child guidance is defined as certain discipline methods are simply not acceptable at KCE, including: Spanking, grabbing, pinching, or any physical punishment or restraint."

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8VAC20-780-40-E · The operational responsibilities of the licensee shall include ensuring that the center's activities, services, and facilities are maintained in compliance with these standards, the center's own policies and procedures that are required by these standards, and the terms of the current license issued by the department.

On February 6, 2025, Child #1 (age 22 months) was seen climbing on top of a classroom table. Staff #1 did not follow the center's policies and procedures regarding behavior guidance by inappropriately redirecting Child #1 (age 22 months) off the table. The center's behavior guidance plan for parents states: "We will offer alternatives to children engaged in undesirable behavior by offering a different toy, suggesting a new activity, engaging the child in an activity with a teacher another child, or by suggesting independent play. The center's employee handbook states, "unacceptable child guidance is defined as certain discipline methods are simply not acceptable at KCE, including: Spanking, grabbing, pinching, or any physical punishment or restraint."

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8VAC20-780-130-E · The center shall obtain documentation of additional immunizations once every six months for children under the age of two years.

Child #9, 22 months old, last documented immunization was over 14 months ago.

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8VAC20-780-160-C · A tuberculosis (TB) screening is required every two years from the last screening.

Staff #5 updated screening was due 17 months ago and Staff #8 updated screening was due 3 months ago.

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8VAC20-780-60-A · Based on record review and interview, it was determined the center did not ensure that the record for each child contained documentation of child updates and confirmation of up-to-date information in the child's record as required by 8VAC20-780-420 E 3.

Evidence: 1. Child #3's last annual update is 9/21/2022. 2. Child #5's last annual update is 9/26/2022. 3. Child #6's last annual update is 12/28/2021. 4. Child #7's last annual update is 9/21/2022. 5. Child #10's last annual update is 8/1/2022.

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8VAC20-780-270-A · Based on observation and interview, areas and equipment of the center, inside and outside, were not maintained in a clean, safe, and operable condition.

Evidence: A medium-sized tree branch was found under a tree near the green tent, creating a possible tripping hazard on the school-age playground.

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8VAC20-790-600-F · Based on staff record review and interview, staff who work directly with children did not complete the department's health and safety update course for 2022.

Evidence: There was no documentation of the 2022 annual health and safety update course for staff #3.

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