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Pulling inspections, violations, and complaints.
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Pulling inspections, violations, and complaints.
Home › TX › San Antonio › Pinnacle Montessori
19730 BULVERDE RD, San Antonio TX 78259-3709 · License #1212386 · Center · Licensed Center
When they operate
Ages served
During the course of the investigation, it was determined that a child was left unsupervised for four minutes.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
Based on the DFPS investigation, a two-year-old child cut their finger on a paper cutter that was stored accessible to children in the classroom.
Disposition: Deficiency Cited
Based on the DFPS investigation, a caregiver left a classroom to inform the director of an injury that occurred in the classroom, leaving the second caregiver over ratio by three children. Caregiver was left alone with fourteen children with a specified age group of two years.
Disposition: Deficiency Cited
Based on the DFPS investigation, caregivers were facing away from the children. One caregiver was prepping lunch, and the other caregiver was assisting children in the restroom. Neither caregiver was visually aware of the children in the classroom.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
Disposition: No Deficiencies Cited
A child was seen wandering inside the building from the playground.
Disposition: Deficiency Cited
Generated from this facility's specific inspection record
Data synced from Texas HHSC Child Care Regulation on Jul 10, 2026 · Source records · Report an error
746.3407 · Maintenance of Building, Grounds and Equipment
The side door of the van used to transport children does not open.
Corrected Corrected by Feb 23, 2026
Category: physical safety. Marked corrected in the state record.
746.5617(a)(2) · Required Equipment in Vehicles - Emergency Medical Information
The operation did not have emergency medical transport and treatment authorization forms for each child being transported.
Corrected Corrected by Feb 13, 2026
Category: transportation. Marked corrected in the state record.
746.4503(a) · Individual Cot, Bed, or Mat for Each Walking Child Through 4 Years of Age
Two children were sleeping on mats that were torn.
Corrected Corrected by Feb 16, 2026
Marked corrected in the state record.
745.635(2) · AP Background check determination - If ineligible then you must immediately remove subject from operation and confirm to CBCU receipt of notice letter
A caregiver who had direct access to children in care was found by the Centralized Background Check Unit to be ineligible to be present at operation. Note: This was corrected at inspection when the caregiver was sent home.
Corrected Corrected by Dec 16, 2025
Category: ratio. Marked corrected in the state record.
746.3701 · Safety - Areas Free From Hazards
Wire fencing was accessible behind a garden area on the playground and the fencing of the garden area was in need of repair due to becoming loose. A play area behind another garden area had two wooden boards on the ground, with exposed screws and a container was also in the play area containing dried cement with a rod sticking out.
Corrected Corrected by Nov 24, 2025
Category: physical safety. Marked corrected in the state record.
746.3809 · Medication No Longer Used
Three medications were stored in the first aid cabinet which belonged to children that were no longer enrolled and another medication was stored in a basket that expired on 8/8/25. Note: This was corrected at inspection when the director removed the medications from storage area to discard.
Corrected Corrected by Oct 23, 2025
Category: health medication. Marked corrected in the state record.
746.5531 · Child-Care Center Must be Equipped with a Working Carbon Monoxide (CO) Detection System
The operation was not equipped with a carbon monoxide detector.
Corrected Corrected by Oct 27, 2025
Marked corrected in the state record.
746.613(b) · Immunization Records, Exceptions, and Exemptions Current
Three of ten children's records reviewed did not have current immunization records on file at time of review.
Corrected Corrected by Oct 30, 2025
Category: health medication. Marked corrected in the state record.
746.3407(9) · Floors, ceilings and Walls in Good Repair and Clean
A section of the ceiling was missing half of a ceiling tile in the Mesquite classroom due to a leaking air conditioner unit. Ceiling tiles were also observed with yellow stains in the Maple, Willow, Oak, and Mesquite classrooms.
Corrected Corrected by Oct 10, 2025
Marked corrected in the state record.
746.5307(a) · Inspect Fire Extinguishers Monthly
The operation did not have documented that the fire extinguishers had been inspected.
Corrected Corrected by Nov 28, 2024
Category: physical safety. Marked corrected in the state record.
746.901(2) · Required Personnel Records- Meets Requirements
Three out of the ten records reviewed did not have education qualification requirements on file at the time of review.
Corrected Corrected by Dec 6, 2024
Category: recordkeeping. Marked corrected in the state record.
746.3401(a) · Annual Sanitation Inspection
The operation did not have a current sanitation inspection on file at time of review.
Corrected Corrected by Dec 31, 2024
Category: physical safety. Marked corrected in the state record.
746.603(a)(4) · Children's Records - Immunizations
Five out of ten records reviewed did not have current immunization records on file at time of review.
Corrected Corrected by Dec 13, 2024
Category: health medication. Marked corrected in the state record.
746.1309(e) · Documented Annual Training- Required Content
Caregivers did not have all of the required training at the time of inspection.
Corrected Corrected by Dec 16, 2024
Category: recordkeeping. Marked corrected in the state record.
746.1301(a)(1)(A) · Training Requirements for Employees, Caregivers, and Directors - Orientation
Two out of 10 staff files evaluated did not have a documented orientation completed. Caregivers hire dates were 5/22/24 and 5/23/24.
Corrected Corrected by Jun 28, 2024
Category: recordkeeping. Marked corrected in the state record.
746.5205(4) · Documentation of Drills
A fire drill for May had not been recorded.
Corrected Corrected by Jun 28, 2024
Category: recordkeeping. Marked corrected in the state record.
746.3701 · Safety - Areas Free From Hazards
Two classrooms had a toaster oven on the counter accessible to the children.
Corrected Corrected by Jun 24, 2024
Category: physical safety. Marked corrected in the state record.
746.603(a)(4) · Children's Records - Immunizations
One out of 10 child immunization records reviewed did not have a record on file.
Corrected Corrected by Jul 5, 2024
Category: health medication. Marked corrected in the state record.
746.303(a)(4) · Report Change in Director
A director change occurred approximately a month ago and the operation did not notify Child Care Regulation.
Corrected Corrected by Jun 28, 2024
Category: recordkeeping. Marked corrected in the state record.
746.5101(a) · Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
The operation's annual fire inspection expired on 10/11/2023, upon request, the operation did not have their recent fire inspection form to provide during the inspection.
Corrected Corrected by Jan 31, 2024
Category: physical safety. Marked corrected in the state record.
746.605(3) · Required Admission Information - Date of Admission
One of the children records evaluated did not have the child's admission date to the center. NOTE: This was corrected at inspection when the child's admission date was added to the record.
Corrected Corrected by Dec 21, 2023
Marked corrected in the state record.
746.605(7) · Required Admission Information - Release Information
One of the children records evaluated did not have anyone listed as an authorized pick up personnel.
Corrected Corrected by Jan 5, 2024
Marked corrected in the state record.
746.1316(a) · Transportation Safety Training -Director and Employee Complete 2 Hours Annually
The operation did not provide the requested transportation training certificate.
Corrected Corrected by Dec 8, 2023
Category: transportation. Marked corrected in the state record.
746.1316(a) · Transportation Safety Training -Director and Employee Complete 2 Hours Annually
A caregiver who drove the van to pick up the afterschool children from school did not have a completed transportation training or certificate.
Corrected Corrected by Dec 8, 2023
Category: transportation. Marked corrected in the state record.
746.303(a)(1) · Report Change in Designee
On 10/2/2023, former director Nancy Gonzales informed me that she is no longer working at the operation. An email was sent to the operation by inspector Natasha Harper, asking the operation if they have found a new director. The operation failed to inform Licensing of their change in Designee and Ms. Gonzales is currently still listed as a Designee.
Corrected Corrected by Oct 23, 2023
Category: recordkeeping. Marked corrected in the state record.
746.5101(a) · Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
A Fire inspection was not available for review.
Corrected Corrected by Oct 20, 2022
Category: physical safety. Marked corrected in the state record.
746.4907(a)(1) · Installation and Maintenance of Loose-fill Surfacing - Six Inches if Equipment 5 Ft or Less
Pre-primary playground was missing the required depth of loose fill within their use zones.
Corrected Corrected by Sep 30, 2022
Category: physical safety. Marked corrected in the state record.
746.501(a)(18) · Written Operational Policies - Promotion of Physical Activity
Operation policies were missing the time durations, and benefits, of how the operation will be promoting indoor and outdoor physical activity.
Corrected Corrected by Jul 14, 2022
Category: ratio. Marked corrected in the state record.
746.5202(1) · Emergency Preparedness Plan - Evacuation, relocation, and sheltering/lock-down procedures
An emergency preparedness plan was not accessible for review.
Corrected Corrected by Jul 14, 2022
Category: physical safety. Marked corrected in the state record.
746.1301(4)(A) · Training Requirements for Employees, Caregivers, and directors - Pediatric CPR
One out of ten staff files had an expired CPR and First Aid training.
Corrected Corrected by Jul 14, 2022
Category: recordkeeping. Marked corrected in the state record.
746.2421(b) · Written Feeding Instructions - Review and Update Every 30 Days
Five feeding instruction forms were noted not up to date. Note: Forms were dated 5/6/2022.
Corrected Corrected by Jul 1, 2022
Marked corrected in the state record.
746.3407 · Maintenance of Building, Grounds and Equipment
Classroom Mesquite is currently being used for storage and not maintained as licensed space.
Corrected Corrected by May 30, 2022
Category: physical safety. Marked corrected in the state record.
746.2401(6) · Basic Requirements for Infants - Free from Choking Objects That May Cause Choking in Infants or Toddlers
There were two bead strings found in the infant classroom (0-12months). One string was on a child and the other was found inside an infant crib. Note: Caregivers removed immediately.
Corrected Corrected by May 16, 2022
Marked corrected in the state record.
746.4907(d) · Installation and Maintenance of Loose-fill Surfacing - Proper Depth Maintained
The loose-fill around the all fall zones in both playgrounds did not have the required depth. The loose fill was less than 1 inch in some areas.
Corrected Corrected by May 30, 2022
Marked corrected in the state record.
746.303(b) · Report Number of Employees
A review of Employees Who left Employment in 2021 data from February 23, 2022, revealed that the center had not reported the number of employees who left employment in 2021 by February 22, 2022, as required.
Corrected Corrected by Mar 1, 2022
Category: recordkeeping. Marked corrected in the state record.
A child was left on the playground unsupervised.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
A caregiver who drove the van to pick up the afterschool children from school did not have a completed transportation training.
Disposition: Deficiency Cited
The vent in the nap room bathroom was covered with dust.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
Based on information gathered the operation reported a positive covid case a day late.
Disposition: Deficiency Cited
The operation's permit holder did not respond to multiple attempts by director requesting the repair of missing/damaged ceiling tiles in multiple classrooms. The operation came into compliance when they provided photos of the repaired ceiling tiles.
Disposition: Deficiency Cited
The operation had damaged ceiling tiles in multiple classrooms. The operation came into compliance when photos of the repaired ceiling tiles were sent via email.
Disposition: Deficiency Cited
Based on interviews conducted, two caregivers failed to supervise a child in their care during transition and as a result, an 18-month child walked away and entered a vacant classroom without the knowledge of the caregivers. The child was left unattended for four minutes.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
An infant caregiver was not attending to crying infants. Infants were allowed to cry for approximately 25-30 minutes without being comforted.
Disposition: Deficiency Cited
A caregiver redirected an infant on two separate occasions by pulling the infant's arm and leg, causing the child to hit his face during one of the interactions.
Disposition: Deficiency Cited
An infant caregiver failed to use good judgment when she moved an infant by using her feet to reposition him.
Disposition: Deficiency Cited
Disposition: No Deficiencies Cited
Disposition: No Deficiencies Cited
Based on interviews conducted, two caregivers in two different incidents failed to supervise a child age 4 and child age 2 years old, by not ensuring all children were accounted for resulting in the children being left behind.
Disposition: Deficiency Cited
Two caregivers were negligent in accounting for their children responsible while in their care.
Disposition: Deficiency Cited