Summary of QRIS Monitoring Visit and Complaint Investigation Today's visit included monitoring the agency's compliance with Licensing Rules and Regulations, scoring of the QRIS, and complaint investigation. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. On April 4, 2024, during an announced monitoring visit along with a complaint investigation, Licensing Consultant (LC) Elizabeth Clark cited a violation in the licensure area of food and food service due to confirmation via Facebook Messenger screenshots that a child was not allowed to have a special treat due to reported bad behavior on October 13, 2023. This is in direct violation of licensing rules and regulations.

Disposition: Yes

Summary of Complaint Investigation The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations, High-Risk Areas, complaint investigation and serving of a safety plan. Technical Assistance Provided: Licensing Consultant discussed reporting procedures with the director and staff. Licensing Consultant is available as needed or requested.

Disposition: Not Applicable