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Pulling inspections, violations, and complaints.
Home › TN › New Hope Learning Center, Inc (Smyrna)
302 ENON SPRINGS RD EAST, TN · License #164305329 · Center · Child Care
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and the investigation of a complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and the investigation of a complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and the investigation of a complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and a complaint investigation. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. During an unannounced visit on 11/25/2024, the Licensing Consultant observed that a classroom had children present aged 20 months to 3 years old. Children under 24 months (2 years old) cannot be grouped with 3-year-olds.
Disposition: Yes
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and an investigation of a complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Generated from this facility's specific inspection record
Data synced from Tennessee Department of Human Services, Child Care Services on Jul 9, 2026 · Source records · Report an error
CI 1.5: Precautions in transporting children (if applicable) *Score NA if the agency does not provide transportation.
No evidence of 6-month Transportation training for the first quarter of 2025 for two staff members.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.7: Building and physical premises safety
Plastic grocery bags (used to dispose of dirty diapers) were in an unlocked drawer.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 4.4: Accreditation
The agency is not accredited. This is a QRIS item only and not a licensing rule.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
1240-04-01-.17 · 1240-04-01-.17 Transportation
The Licensing Consultant did not observe evidence of the required 6-month Transportation training for two staff.
Corrected Corrected by Aug 25, 2025
Category: transportation. Marked corrected in the state record.
CI 1.10:Supervision
Inappropriate age range in Caterpillar classroom. The youngest child was 22 months. The age range for the classroom is 2-4 years.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
E1.2: Routines and activities are scheduled to occur at the same time each day.
There were no individualized infant schedules.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
E1.8: Review of Curriculum/Lesson Planning
Educator was unable to explain how lesson plans are differentiated based on the developmental needs of the children.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
1240-04-01-.22 · 1240-04-01-.22 Specific Requirements for Child Care Centers
During an announced QRIS visit on 5/30/2025, the Licensing Consultant observed that there was an inappropriate age grouping in the Caterpillar 1 classroom. The children's ages ranged from 22 to 35 months. In order to be compliant with Licensing Rules, the minimum age range for this group is 24 months and the maximum age is 35 months as determined by Chart 1 of the Licensing Rules.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
1240-04-01-.22 · 1240-04-01-.22 Specific Requirements for Child Care Centers
During an unannounced visit on 11/25/2024, the Licensing Consultant observed that a classroom had children present aged 20 months to 3 years old. Children under 24 months (2 years old) cannot be grouped with 3-year-olds.
Corrected Corrected by Nov 26, 2024
Category: other. Marked corrected in the state record.
CI 1.5: Precautions in transporting children (if applicable) *Score NA if the agency does not provide transportation.
The reviewer did not sign the passenger log on 1/26/2024.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.7: Building and physical premises safety
The bleach and soap water solutions were out of the reach of children but were not locked away.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E1.5: Activities with planned instruction followed and teacher influenced.
There was no posted lesson plan for the school-age children.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
1240-04-01-.17 · 1240-04-01-.17 Transportation
The reviewer did not sign the transportation log on 1/26/2024.
Corrected Corrected by Feb 6, 2024
Category: transportation. Marked corrected in the state record.
Violation
Observation: Through telephone conversation with educator, PE determined that educator did not use positive guidance when redirecting a child. 1240-04-01-.15 Program, Language, and Literacy Development Corrective Action: PE will coordinate with CCR&R to give a training on positive redirection for children.
Corrected Corrected by Apr 27, 2021
Category: other. Marked corrected in the state record.
Violation
Observation: While reviewing video footage for February 21, 2020 for both the three (3) to four (4) year old classroom and for the four (4) to five (5) year old classroom, CCPE Newman Baker observed numerous instance of inappropriate discipline including , but not limited to, a child being picked up by one arm and a child being picked up by the back of his shirt. 1240-04-01-.15 Program, Language, and Literacy Development Corrective Action: The agency will not use any form of discipline that could potential injure, shame, or humiliate a child.
Corrected Corrected by Sep 8, 2020
Category: other. Marked corrected in the state record.
Violation
Observation: While reviewing video footage for February 21, 2020 for both the three (3) to four (4) year old classroom and for the four (4) to five (5) year old classroom, CCPE Newman Baker observed children unattended during meals. At breakfast, the educator in the three (3) to four (4) year old classroom left the children alone in the room with food on the table for approximately two (2) minutes. In the four (4) to five (5) year old classroom, children are observed eating breakfast and lunch with no educator focused on them during the meal. In both classrooms, there are lapses of supervision throughout breakfast, lunch, and PM snack. 1240-04-01-.11 Supervision Corrective Action: The agency will ensure educators focus their attention on the children who are eating.
Corrected Corrected by Sep 8, 2020
Category: supervision. Marked corrected in the state record.
Violation
Observation: While reviewing video footage for February 21, 2020 for both the three (3) to four (4) year old classroom and for the four (4) to five (5) year old classroom, CCPE Newman Baker observed the agency's overall supervision plan did not ensure children received a level of supervision that was required based on their developmental needs. 1240-04-01-.11 Supervision Corrective Action: The agency will ensure staff know of the plan for supervision and follow it as required.
Corrected Corrected by Sep 8, 2020
Category: supervision. Marked corrected in the state record.
Violation
Observation: While reviewing video footage for February 21, 2020 for both the three (3) to four (4) year old classroom and for the four (4) to five (5) year old classroom, CCPE Newman Baker observed an educator change an infant’s diaper on the table where children play/ eat without any required sanitizing or handwashing. 1240-04-01-.12 Health and Safety Corrective Action: The agency will follow all diapering, sanitizing, and handwashing procedures.
Corrected Corrected by Sep 8, 2020
Category: health medication. Marked corrected in the state record.
Violation
Observation: While reviewing video footage for February 21, 2020 for both the three (3) to four (4) year old classroom and for the four (4) to five (5) year old classroom, CCPE Newman Baker observed an infant in a bouncy seat without being strapped in as required for twenty three (23) minutes. 1240-04-01-.14 Equipment Corrective Action: Educators will use manufacturers straps when children are placed in seats equipped with straps.
Corrected Corrected by Sep 8, 2020
Category: physical safety. Marked corrected in the state record.
Violation
Observation: The agency has received multiple supervision violations during the licensing year. Management has failed to ensure a system of supervision that meets the developmental needs of all children in care. 1240-04-01-.11 Supervision Corrective Action: The agency will provide a written plan of supervision to ensure children received adequate care at all times.
Corrected Corrected by Apr 3, 2019
Category: supervision. Marked corrected in the state record.
Violation
Observation: One educator was seated between both the 3-4 year old classroom and the 4-5 year old classroom. The educator was the only person caring for both classes make the ratio 1:24. 1240-04-01-22 Specifics for Child Care Center Corrective Action: There will be one educator for each classroom during nap.
Corrected Corrected by Apr 3, 2019
Category: ratio. Marked corrected in the state record.
Violation
Observation: A 2 month old infant was observed asleep on a Boppy Pillow. 1240-04-01-.11 Supervision Corrective Action: Safe Sleep training was completed with infant educators during the visit.
Corrected Corrected by Mar 29, 2019
Category: supervision. Marked corrected in the state record.
Violation
Observation: Two children were moved from their own classroom into another classroom in order to meet ratios. 1240-04-01-.22 Specifics for Child Care Centers Corrective Action: The agency will have enough staff present to cover ratios without moving children.
Corrected Corrected by Apr 3, 2019
Category: ratio. Marked corrected in the state record.
Violation
Observation: A child in the 3 yrs-4 yr old classroom was inappropriately restrained 1240-04-01-.15 Program, Language, and Literacy Development Corrective Action: The classroom educators will look for other ways to handle the child.
Corrected Corrected by Mar 29, 2019
Category: other. Marked corrected in the state record.
Violation
Observation: Time-out is used at the agency inappropriately and excessively in the 3 yr-4 yr old classroom. 1240-04-01-15 Program, Language, and Literacy Development Corrective Action: Time-out is not going to be used at the agency to enforce discipline.
Corrected Corrected by Mar 29, 2019
Category: other. Marked corrected in the state record.
Violation
Observation: It was observed that five (5) out of the six (6) classrooms attendance sheets were not correct on this date to reflect the attendance in each classroom. 1240-04-01-.08 Record Keeping Corrective Action: The classroom educators will sign the children in on the attendance sheets upon arrival.
Corrected Corrected by Mar 29, 2019
Category: recordkeeping. Marked corrected in the state record.
Violation
Observation: Adult:Child ratios were not met in the twelve (12) months to thirty (30) months classroom 1240-04-01-.22 Specific Requirements for Child Care Centers Corrective Action: Children will be placed in the correct classrooms at all times.
Corrected Corrected by Mar 13, 2019
Category: ratio. Marked corrected in the state record.
Violation
Observation: Electrical outlets were observed not covered inside and outside of the agency. 1240-04-01-.16 Physical Facilities Corrective Action: The director will do a walk through to ensure all outlets are covered.
Corrected Corrected by Mar 29, 2019
Category: physical safety. Marked corrected in the state record.
Violation
Observation: PE observed that there was no documentation of a daily maintenance check prior to transportation of children the morning of this visit. Violation 1240-04-01-.17 (3) (d) 10 Transportation Compliance Statement: In order to reduce the extreme risk of serious injury or death necessarily associated with transportation, it is the agency’s responsibility that
Corrected Corrected by Mar 29, 2019
Category: transportation. Marked corrected in the state record.
Violation
Observation: PE observed that no maintenance logs were available for yellow 2004 GMC Savana bus Violation: 1240-04-01-.17 (11) (d) Transportation
Corrected Corrected by Mar 29, 2019
Category: transportation. Marked corrected in the state record.
Violation
Observation: The 12-24 month old classroom had 15 children present. The maximum grouping for this age group is 12. 1240-04-01-.22 Specifics for Child Care Centers Corrective Action: The agency divided the toddler classroom into two classrooms.
Corrected Corrected by Jan 10, 2019
Category: other. Marked corrected in the state record.
Violation
Observation: The agency is required to have a system in place to ensure supervision is adequate at all times. The agency did not have enough staff present to meet ratios in 4 of the 5 classrooms present this date. Additionally, the agency was over maximum grouping in a toddler classroom. 1240-04-01-.11 Supervision Corrective Action: The agency will complete a written weekly schedule for staff. The agency will post the names of teachers and children in each classroom.
Corrected Corrected by Jun 18, 2019
Category: supervision. Marked corrected in the state record.
Violation
Observation: The agency was out of ratio in 4 or their 5 classrooms during this visit. The 4-5 year old classroom had a ratio of 1:18 and it should be 1:16. The 3-4 year old classroom had a ratio of 1:16 and it should be 1:13. The 12-24 month classroom had a ratio of 2:15 and it should be 2:12. The 2-4 year old classroom had a ratio of 1:9 and it should be 1:8. 1240-04-.01-.22 Specifics for Child Care Centers Corrective Action: The agency called in two staff persons to work to ensure all ratios were being met.
Corrected Corrected by Jun 18, 2019
Category: ratio. Marked corrected in the state record.
Violation
Observation: The agency is out of ratio in multiple classrooms and over the maximum grouping in the toddler room. The owner/ Director is responsible for ensuring that qualified and capable staff are present and that they are appropriately trained to ensure they know licensing rules and regulations and can remain in compliance. 1240-04-01-.06 Staff Corrective Action: The owner will provide a written schedule of staff.
Corrected Corrected by Jun 18, 2019
Category: ratio. Marked corrected in the state record.
Violation
Observation: Two outlets missing protective covers in the 2 ½ to 4 year old classroom (corrected on site). 1240-04-01-.16 Physical Facilities Corrective Action: The agency covered exposed outlets immediately.
Corrected Corrected by Nov 16, 2018
Category: physical safety. Marked corrected in the state record.
Violation
Observation: Ratio in 1- 1 1/2 year old room was 1:7. Should have been 2:7. Ratio in 20-30 month old room was 2:11; should have been 2:10. 1240-04-03-06 Supervision
Corrected Corrected by Dec 20, 2017
Category: supervision. Marked corrected in the state record.
Disposition: Not Applicable
Summary of Complaint Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and a complaint investigation. Technical Assistance Provided: 1. LC reviewed diapering procedures and best practices. 2. LC discussed 2022-2023 training requirements. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
See Below for Detailed Information Observation: Through telephone conversation with educator, PE determined that educator did not use positive guidance when redirecting a child. 1240-04-01-.15 Program, Language, and Literacy Development Corrective Action: PE will coordinate with CCR&R to give a training on positive redirection for children.
Disposition: Yes
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information Observation: The 12-24 month old classroom had 15 children present. The maximum grouping for this age group is 12. 1240-04-01-.22 Specifics for Child Care Centers Corrective Action: The agency divided the toddler classroom into two classrooms. Observation: The agency is required to have a system in place to ensure supervision is adequate at all times. The agency did not have enough staff present to meet ratios in 4 of the 5 classrooms present this date. Additionally, the agency was over maximum grouping in a toddler classroom. 1240-04-01-.11 Supervision Corrective Action: The agency will complete a written weekly schedule for staff. The agency will post the names of teachers and children in each classroom. Observation: The agency was out of ratio in 4 or their 5 classrooms during this visit. The 4-5 year old classroom had a ratio of 1:18 and it should be 1:16. The 3-4 year old classroom had a ratio of 1:16 and it should be 1:13. The 12-24 month classroom had a ratio of 2:15 and it should be 2:12. The 2-4 year old classroom had a ratio of 1:9 and it should be 1:8. 1240-04-.01-.22 Specifics for Child Care Centers Corrective Action: The agency called in two staff persons to work to ensure all ratios were being met. Observation: The agency is out of ratio in multiple classrooms and over the maximum grouping in the toddler room. The owner/ Director is responsible for ensuring that qualified and capable staff are present and that they are appropriately trained to ensure they know licensing rules and regulations and can remain in compliance. 1240-04-01-.06 Staff Corrective Action: The owner will provide a written schedule of staff.
Disposition: Yes