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Home › TN › Washington-Douglass Head Start
409 East Iselin Street, TN · License #126183701 · Center · Child Care
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
Summary of complaint investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and investigating a complaint. Violations: 1 on safe sleep practices. If any violations were received, details can be observed in the compliance details section of the visit, along with corresponding corrective action plans. During an unannounced complaint investigation visit on September 22, 2025, Field Supervisor Tiffany Felton observed in the infant classroom an infant asleep in the crib with a bib around her neck. According to the child's daily activity chart, she had been asleep for 5 minutes when FS Felton walked in and saw the bib and asked the educators to remove it immediately. The two educators were sitting on the floor with the other 5 children.
Disposition: Yes
Summary of Complaint Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and investigation regarding complaint PCS1002834. Technical Assistance Provided: 1. Incident Reporting Requirements 2. Parent contact after incident. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. Incident report was incorrectly filled out.
Disposition: Yes
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information Observation: During the annual assessment, a child was observed to have a fever, however the agency neglected to fill out an incident report documenting the fever and the call to the parent to come pick the child up. 1240-04-01-.09 INCIDENT REPORTING. (1) Reports of Incidents, Illnesses, Accidents, Injuries, and Fatalities. (d) Incidents, accidents, injuries, and signs of illness to children shall be documented immediately with the following information: 1. Child’s name and date of birth; 2. Name of the person writing the report; 3. Date and time; 4. Date and time of completion of incident report; 5. Description of incident and circumstances; and 6. Action(s) taken by the child care agency. (e) The documentation shall be provided to the parent/guardian the same day of the incident, and filed in the child’s record. Observation: A child with a fever was allowed to interact as normal throughout the day with the other children in the class. 1240-04-01-.12 HEALTH AND SAFETY. (6) A child showing signs of illness shall be cared for apart from other children to the extent that supervision can be maintained for all children, and the parent shall be contacted and arrangements made for pick up.
Generated from this facility's specific inspection record
Data synced from Tennessee Department of Human Services, Child Care Services on Jul 9, 2026 · Source records · Report an error
1240-04-01-.11 · 1240-04-01-.11 Supervision
During an unannounced complaint investigation visit on September 22, 2025, Field Supervisor Tiffany Felton observed in the infant classroom an infant asleep in the crib with a bib around her neck. According to the child's daily activity chart, she had been asleep for 5 minutes when FS Felton walked in and saw the bib and asked the educators to remove it immediately. The two educators were sitting on the floor with the other 5 children.
Corrected Corrected by Sep 29, 2025
Category: supervision. Marked corrected in the state record.
CI 1.4: Use of Safe Sleep Practices *Score NA if this is a school age only program.
In room 211 there was an infant (11 months old) that was not touched within the required 15 minutes. We did view the video to confirm that there was not a check by touch done during this time frame.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 1.3: Sufficient indoor space for children, adults, and furnishings. Ample space for adults and children to move around.
There are round door knobs to the bathrooms.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
1240-04-01-.11 · 1240-04-01-.11 Supervision
The infant classroom had an infant asleep and a (SIDS) Sudden Infant Death Syndrome sleep check was not completed every 15 minutes as required.
Corrected Corrected by May 9, 2025
Category: supervision. Marked corrected in the state record.
CI 1.7: Building and physical premises safety
under slides have less than 6 inches in the kick zones at the bottom before you get to a solid surface. there is plenty of mulch it my need to be raked and then use a mat like the swings to help prevent future problems. Purses and personal belongings were within the reach of children in room 207 & 211.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 4.4: Accreditation
They do not have any accreditation. This is a quality items and not a rule.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
1240-04-01-.12 · 1240-04-01-.12 Health and Safety
During an announced QRIS visit on November 25, 2024, LC's Bonnie Alvarez, Melissa Odom, and FS Tiffany Felton observed in two rooms personal items (purses and drinks) in the reach of children. The personal items were put away when asked.
Corrected Corrected by Nov 26, 2024
Category: health medication. Marked corrected in the state record.
1240-04-01-.05 · 1240-04-01-.05 Ownership, Organization, and Administration
Incident report was incorrectly filled out.
Corrected Corrected by Apr 24, 2023
Category: ratio. Marked corrected in the state record.
E 2.1: Children's records shall be complete, organized, maintained on- site and available to the Child Care Licensing Consultant at all times.
During the record check, several children's files were missing required documentation. Technical assistance given on what is required in children's fies.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 2.2: Staff, and driver records contain documentation of all requirements
During the record check, severa staff files were missing required documents and trainings. Technical assistance was given on required documents for staff files and trainings.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
1240-04-01-.08 · 1240-04-01-.08 Record Keeping
Childrens files were missing documents.
Corrected Corrected by Apr 24, 2023
Category: recordkeeping. Marked corrected in the state record.
1240-04-01-.08 · 1240-04-01-.08 Record Keeping
Staff files were missing several documents
Corrected Corrected by Apr 24, 2023
Category: recordkeeping. Marked corrected in the state record.
Violation
Observation: During an announced monitoring visit, via Zoom. It was observed (5) five staff were present at the agency, stated their names, but not listed on BacTrak. 1240-04-01--.07 CRIMINAL BACKGROUND CHECK AND STATE REGISTRY/REVIEW PROCEDURES
Corrected Corrected by Nov 1, 2021
Category: background checks. Marked corrected in the state record.
Violation
Observation: During an announced monitoring visit, via Zoom. New staff were present at the agency, and their staff files were requested. All documents required by the department were not included in the files. 1240-04-01-.22 SPECIFIC REQUIREMENTS FOR CHILD CARE CENTERS.
Corrected Corrected by Nov 1, 2021
Category: other. Marked corrected in the state record.
Violation
Observation: During the annual assessment, a child was observed to have a fever, however the agency neglected to fill out an incident report documenting the fever and the call to the parent to come pick the child up. 1240-04-01-.09 INCIDENT REPORTING. (1) Reports of Incidents, Illnesses, Accidents, Injuries, and Fatalities. (d) Incidents, accidents, injuries, and signs of illness to children shall be documented immediately with the following information: 1. Child’s name and date of birth; 2. Name of the person writing the report; 3. Date and time; 4. Date and time of completion of incident report; 5. Description of incident and circumstances; and 6. Action(s) taken by the child care agency. (e) The documentation shall be provided to the parent/guardian the same day of the incident, and filed in the child’s record.
Corrected Corrected by Feb 14, 2019
Category: recordkeeping. Marked corrected in the state record.
Violation
Observation: A child with a fever was allowed to interact as normal throughout the day with the other children in the class. 1240-04-01-.12 HEALTH AND SAFETY. (6) A child showing signs of illness shall be cared for apart from other children to the extent that supervision can be maintained for all children, and the parent shall be contacted and arrangements made for pick up.
Corrected Corrected by Feb 14, 2019
Category: supervision. Marked corrected in the state record.
Violation
1240-04-03-.07 STAFF. (2) General Staff Qualifications. (e) Prior to assuming duties, each new employee shall receive documented instruction in, and have a working knowledge of: 11. Food allergies; Observation: While reviewing video footage from 4/5/18, two (2) children, with food allergies, were given the wrong milk. It was also noted that an incident repot was not completed, and the parents were not notified. PE Kirby Holloway also observed that one of the caregivers that were involved was not properly trained on food allergies.
Corrected Corrected by Apr 13, 2018
Category: nutrition. Marked corrected in the state record.
Violation
1240-04-03-.09 PROGRAM. (5) Behavior Management and Guidance. (c) Discipline that is potentially shaming, humiliating, frightening, verbally abusive, or injurious to children shall not be used. (d) Discipline shall not be related to food, rest, or toileting. (e) Spanking or any other type of corporal punishment is prohibited. (“Corporal punishment” is the infliction of bodily pain as a penalty for behavior of which the punisher disapproves.) Observation: While reviewing video footage from 4/6/18, PE Kirby Holloway, viewed a caregiver inappropriately handling a child. The video footage showed the caregiver dragging a child by his arm, and using harsh tones when speaking with children, and forcing children to lie down on their cots.
Corrected Corrected by Apr 13, 2018
Category: nutrition. Marked corrected in the state record.
Violation
1240-04-03-.11 FOOD. (2) Meal Service. (o) Children shall never be left without adult supervision while eating. Observation: Where reviewing video footage from 4/5/18, caregivers were observed not sitting with children during mealtime (breakfast). Compliance Statement: To maintain compliance and to ensure the safety of children, the agency will properly train employees on how to provide supervision during meal time.
Corrected Corrected by Apr 13, 2018
Category: supervision. Marked corrected in the state record.
Violation
1240-04-03-.06 SUPERVISION. (1) Supervision Procedures. (b) Children six (6) weeks of age through nine (9) years of age: 1. The adult must be able to hear the child at all times, must be able to see the child with a quick glance, and must be able to physically respond immediately. 2. Exception during mealtime: An adult must be in the direct sight and sound of children ages six (6) weeks through five (5) years, not in kindergarten, while the child is eating. Observation: While reviewing video footage from 4/5/18, children were observed being unsupervised being. Compliance Statement: To maintain compliance with DHS standards, and to ensure the safety of the children, the agency will train all employees on proper supervison during mealtime.
Corrected Corrected by Apr 13, 2018
Category: supervision. Marked corrected in the state record.
Violation
(Rule 1240-04-03-.05) Ownership, Organization, and Administration 10. Reports of Incidents, Accidents, Injuries and Fatalities. (i) Incidents, accidents and injuries shall be reported to the parent as soon as possible, but no later than the child’s release to the parent or authorized representative. (ii) Incidents, accidents and injuries to children shall be documented immediately as follows: (I) Date and time of occurrence; (II) Description of circumstances; and (III) Action(s) taken by the agency. (iii) Documentation of incidents, accidents and injuries to children shall be filed in the child’s record no later than one (1) business day immediately following the occurrence. Observation: While reviewing video footage from 4/5/18, two (2) children, with food allergies/modification, were given the wrong milk. An incident report was not completed parents were not notified. Compliance Statement: To ensure compliance with DHS standards, the agency will ensure that employees verify and identify children with food allergies and if this is overlooked, the agency will complete an incident report and the parents shall be notified.
Corrected Corrected by Apr 13, 2018
Category: ratio. Marked corrected in the state record.
Violation
(Rule 1240-04-03-.07) (2) General Staff Qualifications. (e) Prior to assuming duties, each new employee shall receive documented instruction in, and have a working knowledge of: 8. Shaken baby syndrome/abusive head trauma 14. An overview of licensing requirements Observation: During the 2-26-18 re-evaluation visit, PE observed that the employee files were missing documentation that verifies that employees have been trained on DHS Licensing Requirements and Shaken Baby Syndrome Head Trauma training can not be verified.
Corrected Corrected by Apr 9, 2018
Category: other. Marked corrected in the state record.
Violation
Observation: PE observed the staff's files during the agency's re-evaluation visit on 2-26-18, and the file were not prepared for the visit. Rule: 1240-04-03-.07 Staff (h) All training must be documented in the agency's records and be available for review by the Department's staff at anytime.
Corrected Corrected by Apr 9, 2018
Category: recordkeeping. Marked corrected in the state record.
Violation
(Rule 1240-04-03-.07) Staff (2) General Staff Qualifications. (f) Within the first two (2) weeks on the job, each employee (including auxiliary staff, such as bus driver, cook, etc.) shall receive instruction in: 1. Child abuse detection, reporting, and prevention; 4. An overview of licensing requirements; Observation: PE observed that the employees files are missing documentation that verifies that child abuse detection, reporting, and prevention training has not been completed and the files are missing documentation verifying that DHS licensing requirements have been reviewed with employees.
Corrected Corrected by Apr 9, 2018
Category: other. Marked corrected in the state record.
Violation
(Rule 1240-04-03-.07) Staff (9) Criminal Background Check and State Registry/Records Review Procedures. (a) Criminal Background and Abuse Registry Disclosures and Reviews; Fingerprinting Requirements. 1. The following persons are required to have a background check no more than ninety (90) days before having access to any child care agency: (i) Any person who owns or operates a child care agency and will have significant contact with children; (ii) Any person who applies to work in a child care agency as an employee, director or manager; (iii) Any person who will provide substitute services to a child care agency for more than thirty–six (36) hours in a calendar year and who is counted in the adult: child ratio; and (iv) Any person who is fifteen (15) years of age or older who will reside in a child care agency Observation: PE observed that during the Re-evaluation visit on 2-26-18, employee files were missing proof of being fingerprinted.
Corrected Corrected by Apr 9, 2018
Category: ratio. Marked corrected in the state record.
Violation
(Rule 1240-04-03-.10) Health and Safety (18) Duty to Report Child Abuse and Neglect. (f) All agency staff, including non-caregiving staff, shall receive training every six (6) months regarding procedures to report child abuse and neglect. Observation: PE observed that the staff's files were missing verification of abuse and neglect training every six months during the re-evaluation visit on 2-26-18.
Corrected Corrected by Apr 9, 2018
Category: health medication. Marked corrected in the state record.
Violation
OBSERVATION: While observing video footage from January 24, 2018, PE Holloway observed food being withheld from children, as well as children to improve their behavior to receive food. 1240-04-03-.11 Food
Corrected Corrected by Feb 2, 2018
Category: nutrition. Marked corrected in the state record.
Violation
OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed caregivers were not seated with children during mealtime. 1240-04-03-.11
Corrected Corrected by Feb 2, 2018
Category: other. Marked corrected in the state record.
Violation
OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed a caregiver using a harsh tone and humiliating children, and shaming them due to unacceptable behavior. 1240-04-03-.09
Corrected Corrected by Feb 2, 2018
Category: other. Marked corrected in the state record.
Violation
OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed a caregiver withholding food as a means of discipline. 1240-04-03-.09 Program
Corrected Corrected by Feb 2, 2018
Category: nutrition. Marked corrected in the state record.
Violation
OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed children being left unattended, and not in direct sight of the caregiver during meal time. 1240-03-.06 Supervision
Corrected Corrected by Feb 2, 2018
Category: supervision. Marked corrected in the state record.
Disposition: Yes
See Below for Detailed Information 1240-04-03-.07 STAFF. (2) General Staff Qualifications. (e) Prior to assuming duties, each new employee shall receive documented instruction in, and have a working knowledge of: 11. Food allergies; Observation: While reviewing video footage from 4/5/18, two (2) children, with food allergies, were given the wrong milk. It was also noted that an incident repot was not completed, and the parents were not notified. PE Kirby Holloway also observed that one of the caregivers that were involved was not properly trained on food allergies. 1240-04-03-.09 PROGRAM. (5) Behavior Management and Guidance. (c) Discipline that is potentially shaming, humiliating, frightening, verbally abusive, or injurious to children shall not be used. (d) Discipline shall not be related to food, rest, or toileting. (e) Spanking or any other type of corporal punishment is prohibited. (“Corporal punishment” is the infliction of bodily pain as a penalty for behavior of which the punisher disapproves.) Observation: While reviewing video footage from 4/6/18, PE Kirby Holloway, viewed a caregiver inappropriately handling a child. The video footage showed the caregiver dragging a child by his arm, and using harsh tones when speaking with children, and forcing children to lie down on their cots. 1240-04-03-.11 FOOD. (2) Meal Service. (o) Children shall never be left without adult supervision while eating. Observation: Where reviewing video footage from 4/5/18, caregivers were observed not sitting with children during mealtime (breakfast). Compliance Statement: To maintain compliance and to ensure the safety of children, the agency will properly train employees on how to provide supervision during meal time. 1240-04-03-.06 SUPERVISION. (1) Supervision Procedures. (b) Children six (6) weeks of age through nine (9) years of age: 1. The adult must be able to hear the child at all times, must be able to see the child with a quick glance, and must be able to physically respond immediately. 2. Exception during mealtime: An adult must be in the direct sight and sound of children ages six (6) weeks through five (5) years, not in kindergarten, while the child is eating. Observation: While reviewing video footage from 4/5/18, children were observed being unsupervised being. Compliance Statement: To maintain compliance with DHS standards, and to ensure the safety of the children, the agency will train all employees on proper supervison during mealtime. (Rule 1240-04-03-.05) Ownership, Organization, and Administration 10. Reports of Incidents, Accidents, Injuries and Fatalities. (i) Incidents, accidents and injuries shall be reported to the parent as soon as possible, but no later than the child’s release to the parent or authorized representative. (ii) Incidents, accidents and injuries to children shall be documented immediately as follows: (I) Date and time of occurrence; (II) Description of circumstances; and (III) Action(s) taken by the agency. (iii) Documentation of incidents, accidents and injuries to children shall be filed in the child’s record no later than one (1) business day immediately following the occurrence. Observation: While reviewing video footage from 4/5/18, two (2) children, with food allergies/modification, were given the wrong milk. An incident report was not completed parents were not notified. Compliance Statement: To ensure compliance with DHS standards, the agency will ensure that employees verify and identify children with food allergies and if this is overlooked, the agency will complete an incident report and the parents shall be notified.
Disposition: Yes
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information
Disposition: Not Applicable
See Below for Detailed Information OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed caregivers were not seated with children during mealtime. 1240-04-03-.11 OBSERVATION: While observing video footage from January 24, 2018, PE Holloway observed food being withheld from children, as well as children to improve their behavior to receive food. 1240-04-03-.11 Food OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed a caregiver using a harsh tone and humiliating children, and shaming them due to unacceptable behavior. 1240-04-03-.09 OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed a caregiver withholding food as a means of discipline. 1240-04-03-.09 Program OBSERVATION: While reviewing video footage from January 24, 2018, PE Holloway observed children being left unattended, and not in direct sight of the caregiver during meal time. 1240-03-.06 Supervision
Disposition: Yes