Summary of Complaint Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. The agency had no running water for forty-five minutes.

Disposition: Yes

Summary of QRIS Monitoring Visit and Complaint Investigation PCS1002877 The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and scoring of the QRIS. Technical Assistance Provided: 1.TA provided ensure all staff are listed in TNPal and the eLicensing portal 2.TA provided ensure educators are doing a name to face rollcall when transitioning 3. TA provided ensure educators write an incident report for every illness, acident, etc. (fever included) 4. TA provided ensure lesson plans have all elements. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans Agency recived violations on a complaint invesigation. LC gave TA to include TN-ELDs and healh & safety on lesson plans. Agency received violations from a complaint investigation.

Disposition: Yes

Summary of Complaint Investigation:PCS1002629 The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations. Technical Assistance Provided: 1.TA provided ensure all staff know once they complete the child/abuse neglect trainings, they are mandated reporters. 2.TA provided ensure all staff know their age groupings as listed in the licensing rules. No Violations were received.

Disposition: Not Applicable

Summary of Complaint Investigation The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations. Technical Assistance Provided: 1.TA provided ensure agency is following adult/child ratio in licensing rules and educators know their age groupings. 2.TA provided contact fire marshall to see if you can cover the windows for active shooter plan. 3. TA provided scan copies of sign in/out and timecards to LC by COB today. 4. TA provided contact local police/sherriff department on trainings or information for active shooter plan. Violations were received and include: 1.Classrooms are exceeding required adult:child ratio x2 Violation details can be observed below. This complaint is still open, additional violations can be cited. On March 29, 2023, LC Tomaneikia Cannon made an unannounced visit for a complaint investigation. Staff admits to being out of ratio somedays and being left alone out of ratio. On March 29, 2023, LC Tomaneikia Cannon made an unannounced visit for a complaint investigation. Staff admits to being out of ratio somedays and left alone with children.