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Pulling inspections, violations, and complaints.
Home › TN › Knoxville › Rocky Top Academy, West Town
110 Frontier House LN, Knoxville TN 37922 · License #156014516 · Center · Child Care
Not published by the state. Owners can add hours via profile claim.
When they operate
Ages served
CI 1.2: Emergency preparedness and response planning. The child care provider shall comply with all other requirements related to emergency preparedness provided under T.C.A. § 71-3-517
LC observed the printed EPP and noted that a terminated staff member is listed with duties, missing signature pages, and outdated accommodations.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
Summary of Notice of Probation Served, Safety Plan Monitoring, and Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and Notice served, complaint investigated, and safety plan. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation and safety Plan Monitoring Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint and safety plan. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of complaint investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Follow-Up Visit, Complaint Investigation, Safety Plan Monitoring, and Safety Plan Served Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and Complaint Investigation, Safety Plan Monitoring, and Safety Plan Served. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. The lapse of supervision of a child occured on 1/23/25 and the agency failed to notify DCS. It was reported that a child was found in the hallway away from the class who was outside on the playground. A child was unsupervised in the agency. The agency failed to follow incident reporting procedures to the parent as required.
Disposition: Yes
Generated from this facility's specific inspection record
Data synced from Tennessee Department of Human Services, Child Care Services on Jul 11, 2026 · Source records · Report an error
CI 1.10:Supervision
LC observed children seated at the table with two educators. One educator was engaged in puzzle play with a child, while the other was using an iPad at the table.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
E 1.1: Food sanitation procedures followed.
LC observed ch tables, on which food is prepared and served, snot washed with soap and water, and sanitized directly prior to lunch.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
1240-04-01-.06 · 1240-04-01-.06 Staff
All training hours that are required within a QRIS year and all training that is required for the Child Care and Development Block Grant were not completed before September 30, 2025.
Corrected Corrected by Nov 20, 2025
Category: other. Marked corrected in the state record.
1240-04-01-.11 · 1240-04-01-.11 Supervision
LC observed children seated at the table eating lunch with two educators. One educator was engaged in puzzle play with a child, while the other was using an iPad at the table.
Corrected Corrected by Oct 13, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.10 · 1240-04-01-.10 Duty to Report Child Abuse and Neglect
The lapse of supervision of a child occured on 1/23/25 and the agency failed to notify DCS.
Corrected Corrected by Feb 7, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.11 · 1240-04-01-.11 Supervision
It was reported that a child was found in the hallway away from the class who was outside on the playground.
Corrected Corrected by Feb 24, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.09 · 1240-04-01-.09 Incident Reporting
A child was unsupervised in the agency. The agency failed to follow incident reporting procedures to the parent as required.
Corrected Corrected by Feb 5, 2025
Category: supervision. Marked corrected in the state record.
CI 1.2: Emergency preparedness and response planning. The child care provider shall comply with all other requirements related to emergency preparedness provided under T.C.A. § 71-3-517
The current emergency prepardness plan is missing the accommodation of infants and toddlers, children with disabilities and children with chronic medical conditions.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.4: Use of Safe Sleep Practices *Score NA if this is a school age only program.
LC observed a child without a blanket or covering while on a mat. The educators reported that they provided coverings at 14 months.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.5: Precautions in transporting children (if applicable) *Score NA if the agency does not provide transportation.
The agency name is not on the vehicles, the old center name is on it. The director reported the new sign has been ordered.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.7: Building and physical premises safety
LC observed electrical cords on equipment accessible to children. LC observed damaged/unsteady equipment in classrooms
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.10:Supervision
This indicator is not met due to violations for supervision issued between QRIS visits.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
E 1.10 Playground Supervision
This is indicator is not met due to violations issued between QRIS visits.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
E1.3: Offering developmentally appropriate activities, (reading, writing, play, sorting, self-care, outdoor play) use wide range of language when engaging and allow children to build imagination, independence, and to develop a love of learning.
LC did not observe an area where children can go to reduce sensory overload equipped with noise-canceling headphones, soft lighting, and calming visuals.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
E1.8: Review of Curriculum/Lesson Planning
The developmental milestones using developmental standards were not documented.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
E4.2: Regular Parent Communication
Evidence of the agency hosting planned conferences with the parent/guardian and the caregiver/educator to discuss activities for the healthy development of the child is not available.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E4.3: Family Involvement encouraged
It was reported that there is not a parent advisory committee.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
1240-04-01-.06 · 1240-04-01-.06 Staff
Management failed to ensure compliance and proper staff training and understanding in the licensure requirements for Incident Reporting, Supervision, and the Duty to Report Child Abuse and Neglect.
Corrected Corrected by Feb 7, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.11 · 1240-04-01-.11 Supervision
A child was left unsupervised on the playground for approximately 5-6 minutes when the group returned inside of the building without the child.
Corrected Corrected by Feb 12, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.11 · 1240-04-01-.11 Supervision
A self-reported incident for a child left unattended was found to be valid. Educators failed to do a name to face roll call when returning to the classroom from the playground, resulting in the supervision lapse of the child.
Corrected Corrected by Feb 7, 2025
Category: supervision. Marked corrected in the state record.
1240-04-01-.10 · 1240-04-01-.10 Duty to Report Child Abuse and Neglect
Agency staff and management did not report suspected child abuse to the Department of Children's Services and were not knowledgeable in mandated reporting requirements.
Corrected Corrected by Nov 5, 2024
Category: other. Marked corrected in the state record.
1240-04-01-.09 · 1240-04-01-.09 Incident Reporting
An educator suspected child abuse or neglect and then reported to the director. The incident was not reported to the Department of Children's Services.
Corrected Corrected by Nov 6, 2024
Category: other. Marked corrected in the state record.
1240-04-01-.13 · 1240-04-01-.13 Food and Food Service
It was reported that an infant had a doctor's note for oatmeal in his bottle. This report was not available for observation. Educators report that the child has been recieving oatmeal in his bottle for over a month.
Corrected Corrected by Sep 16, 2024
Category: nutrition. Marked corrected in the state record.
1240-04-01-.22 · 1240-04-01-.22 Specific Requirements for Child Care Centers
During the complaint investigation, it was noted that children were being moved throughout the day, and infants were being combined.
Corrected Corrected by Sep 16, 2024
Category: ratio. Marked corrected in the state record.
CI 1.4: Use of Safe Sleep Practices *Score NA if this is a school age only program.
LC observed a music machine attached to a crib that a child was napping in.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
CI 1.5: Precautions in transporting children (if applicable) *Score NA if the agency does not provide transportation.
LC observed the name of the old center on the busses that are used for transportation. Vehicle maintenance inspections were not available for LC to review. Drivers require additional training.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 4.2: Preparing child and family for successful transitions at each care level *Score NA if School-Age Only Program or if Family/Group home with no transitions.
It was reported that the transition plan is completed verbally. Documentation of individual transition plans are not available to observe.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 4.3: Notices and Postings-Licenses, Rating, menus, schedule, violations
LC observed required posting missing.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E 4.4: Accreditation
The agency is currently not accredited.
Open Not marked corrected in the state record
Category: health medication. Open / not marked corrected.
E1.5: Activities with planned instruction followed and teacher influenced.
LC observed a lesson plan that did not have a theme.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
E1.8: Review of Curriculum/Lesson Planning
LC observed the posted lesson plan, but the TN-ELDS was not evident in the planning. The lesson plan is printed with Pro-Care Learning Beyond Paper.
Open Not marked corrected in the state record
Category: other. Open / not marked corrected.
1240-04-01-.11 · 1240-04-01-.11 Supervision
LC observed a music machine attached to a crib that a child was napping in.
Corrected Corrected by Sep 10, 2024
Category: supervision. Marked corrected in the state record.
1240-04-01-.17 · 1240-04-01-.17 Transportation
LC observed the name of the old center on the busses that are used for transportation. Vehicle maintenance inspections were not available for LC to review. Drivers require additional training.
Corrected Corrected by Oct 1, 2024
Category: transportation. Marked corrected in the state record.
1240-04-01-.09 · 1240-04-01-.09 Incident Reporting
An incident occurred at the childcare agency that lead to the child's family seeing medical attention that evening. The childcare agency was made aware of the outside medical care but did not report it to DHS.
Corrected Corrected by Aug 22, 2024
Category: supervision. Marked corrected in the state record.
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation and Safety Plan Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations, complaint, and safety plan. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. A child was left unsupervised on the playground for approximately 5-6 minutes when the group returned inside of the building without the child. A self-reported incident for a child left unattended was found to be valid. Educators failed to do a name to face roll call when returning to the classroom from the playground, resulting in the supervision lapse of the child.
Disposition: Yes
Summary of Complaint Investigation and Safety Plan Served Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and Complaint Investigation and Safety Plan Served. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. Agency staff and management did not report suspected child abuse to the Department of Children's Services and were not knowledgeable in mandated reporting requirements. An educator suspected child abuse or neglect and then reported to the director. The incident was not reported to the Department of Children's Services.
Disposition: Yes
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaints. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Violation follow up and Complaint investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and Violation follow up and Complaint investigation Visit . If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. It was reported that an infant had a doctor's note for oatmeal in his bottle. This report was not available for observation. Educators report that the child has been recieving oatmeal in his bottle for over a month. During the complaint investigation, it was noted that children were being moved throughout the day, and infants were being combined.
Disposition: Yes
Summary of Complaint Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint visit. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans.
Disposition: Not Applicable
Summary of Complaint Investigation Visit The visit conducted today included monitoring of the agency's compliance with Licensing Rules and Regulations and complaint. If any violations were received, details can be observed in the compliance details section of the visit along with corresponding corrective action plans. An incident occurred at the childcare agency that lead to the child's family seeing medical attention that evening. The childcare agency was made aware of the outside medical care but did not report it to DHS.
Disposition: Yes
See Below for Detailed Information
Disposition: Not Applicable