Best Friends Day Care Center Llc

3270.25(b) · The operator shall post a copy of each inspection summary issued by the Department in a conspicuous location used by parents. The inspection summary shall remain posted until an agent of the Department verifies that each regulatory noncompliance item cited on the inspection summary has been corrected.

During an unannounced monitoring visit, it was observed that the negative sanction letter was not posted in a conspicuous location at the facility. This was corrected on 5/27/26.

Corrected by May 27, 2026

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During an unannounced monitoring visit, it was observed that the baseboard was coming off of the wall in the school age classroom by the door. This was corrected during the inspection.

Corrected by May 26, 2026

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3270.102(a) · Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts.

During the time of an unannounced monitoring visit, it was observed that a plastic bin with blocks was broken in the school age classroom. The broke bin was removed during the inspection.

Corrected by Jun 26, 2026

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During the time of an unannounced monitoring visit, it was observed that the play castle on the toddler playground was coming apart by the slide. There was a green rug bunched up creating a tripping hazard on the toddler playground located next to the building.

Corrected by Apr 23, 2026

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3270.113(a)(1) · Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. TIERED LIS: 1. Each staff person shall be assigned the responsibility for supervision of specific children. The legal entity will be responsible for implementing a name to face card system to assist staff with supervision and primary care groups The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. This portion of the plan shall have an immediate correction date.

During the time of an unannounced monitoring visit, staff member 1 was responsible for supervising 10 preschool aged children but only named 8 children when naming primary care groups.

Corrected by Apr 23, 2026

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3270.113(a) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Children must be supervised at all times.

It was verified through staff interviews that multiple staff members admitted to using their personal cell phones while the children are napping and at the end of the day while responsible for the supervision of children.

Corrected by Mar 6, 2026

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3270.113(d) · A facility person may not use harsh, demeaning or abusive language in the presence of children. Directed Plan of Correction: The legal entity must arrange for all facility staff to receive a minimum of two hours of training regarding professionalism. Staff shall also participate in all subsequent TA visits. The legal entity must receive DHS approval of the training content prior to scheduling the training.

It was verified by staff interview, that staff members argue in front of the children, use harsh language in front of children and curse in front of children.

Corrected by May 14, 2026

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3270.95(b) · The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. To verify operability, a child care center shall manually test all fire detection devices or systems at least once every thirty days and shall maintain a written record of the testing with the facility's fire drill logs.

Documentation of the alarm testing on file showed that the alarm was not being tested every 30 days. The alarm was testing on 12/30/26 and again on 2/2/26; which is 34 days.

Corrected by Mar 2, 2026

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During the time of an unannounced monitoring visit, it was observed that a ceiling tile was missing in the school age classroom.

Corrected by Dec 16, 2025

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3270.102(a) · Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts.

During the time of inspection, it was observed that there was a cracked bin with dolls in it in the Butterflies classroom. This was corrected during the inspection.

Corrected by Dec 16, 2025

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3270.151(c)(3)/3270.151(c)(4) · An adult health assessment must include an examination for communicable diseases and the results of that examination. An adult health assessment must include information on medical problems that might threaten the health of the children or prohibit a staff person from providing adequate care to children.

Documentation of the health assessment on file for staff member 1 was marked yes for communicable diseases but did not include the conditions and the risk it might post to others exposed to this individual.

Corrected by Dec 26, 2025

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3270.95(b) · The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. To verify operability, a child care center shall manually test all fire detection devices or systems at least once every thirty days and shall maintain a written record of the testing with the facility's fire drill logs.

Documentation of the fire alarm testing on file showed that the alarm was tested on November 4, 2025 and not tested again in December.

Corrected by Dec 16, 2025

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3270.75(b) · A first-aid kit must be inaccessible to children.

During a complaint investgiation, it was observed that a first aid kit was on the ground, accessible to children who were playing on the toddler classroom. A first aid kit was accessible to children using the preschool/SACC playground. The first aid kits were moved out of reach during the visit.

Corrected by Oct 13, 2025

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3270.32(a)/3270.192(4) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. DIRECTED PLAN OF CORRECTION: Facility director must attend existing provider orientation on October 9, 2025.

Documentation of the NSOR clearance on file for staff member 2 was obtained after the staff members first day caring for children.

Corrected by Oct 9, 2025

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3270.66(a) · Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

During a complaint investigation, it was observed that febreeze was accessible to children in the butterflies classroom. This was corrected during the visit.

Corrected by Sep 3, 2025

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During a complaint investigation, it was observed that a swing seat was broken on the playground. Thorns from a rasberry bush were growing into the toddler playground. There was a hole on the back wall by the door in the Ladybugs classroom.

Corrected by Oct 13, 2025

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3270.192(5) · A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.

Documentation on file for staff member 1 did not include two written, nonfamily references.

Corrected by Sep 3, 2025

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3270.95(b) · The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met. -To verify operability, a child care center shall manually test all fire detection devices or systems at least once every thirty days and shall maintain a written record of the testing with the facility's fire drill logs.

Documentation of the fire alarm testing on file showed that the alarm was not being tested every 30 days. The alarm was tested on 7/11/25 and again on 8/11/25 which is 31 days.

Corrected by Sep 3, 2025

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3270.52 · When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in § 3270.51 (relating to similar age level). The required staff:child ratios must be maintained at all times.

While completing a complaint investigation, it was observed that staff member 1 was alone in a classroom with 9 children; 2 older toddler aged children and 7 pre school aged children.

Corrected by Sep 3, 2025

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3270.113(a) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Children must be supervised at all times.

While completing a complaint investigation, it was observed that staff member 2 was in the kitchenette area in between the two infant classrooms talking to a teacher in the adjacent classroom, with their back to the 4 infants in care.

Corrected by Oct 22, 2025

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3270.32(a)/3270.192(4) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: Facility Person # 1 -- may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #1--- may not work in a child care position at the facility.

Documentation of the results for out of state clearances for staff member 1 were not on file and staff member was observed in ratio, caring for children. Documentation of the child abuse clearance on file for staff member 2 was obtained after the staff members first day caring for children.

Corrected by Aug 15, 2025

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3270.75(b) · A first-aid kit must be inaccessible to children.

During the time of the unannounced monitoring visit, it was observed that the first aid kit in the school age classroom was accessible to children. This was corrected during the inspection.

Corrected by Aug 4, 2025

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During the time of an unannounced monitoring visit, it was observed that a bottom pole on the fence around the older toddler classroom was broken.

Corrected by Aug 11, 2025

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3270.151(c)(3)/3270.151(c)(5) · An adult health assessment must include an examination for communicable diseases and the results of that examination. An adult health assessment must include the physician's or CRNP's assessment of the person's suitability to provide child care.

Documentation of the health assessment on file for staff member 1 did not include examination for communicable diseases and the results of that examination and the physician's or CRNP's assessment of the person's suitability to provide child care.

Corrected by Aug 5, 2025

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3270.183(b) · A facility person may not disclose information concerning a child or family, except in the course of inspections and investigations by agents of the Department.

During the time of an unannounced monitoring visit, it was observed that the children's allergies in the school age classroom were posted on a wall and not covered for confidentiality. This was corrected during the inspection.

Corrected by Aug 4, 2025

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3270.52 · When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in § 3270.51 (relating to similar age level). The required staff:child ratios must be maintained at all times.

During an unannounced monitoring visit, it was observed that staff member 1 and staff member 2 were out of ratio for approximately ten minutes when a staff member left the building to walk a school age child to the bus. Staff member 1 and staff member 2 were caring for a total of 12 children which included 3 young toddlers, 3 older toddlers, 5 preschool aged- children and 1 school age child.

Corrected by Jun 2, 2025

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3270.111(c)/3270.112 · Daily activities shall promote the development of skills, social competence and self-esteem. Daily experiences shall recognize the child as an individual and give some choice of activities that respect personal privacy, lifestyle and cultural background. Infants and toddlers shall be provided stimulation by being held, rocked, talked to, played with and carried. DIRECTED PLAN OF CORRECTION: Early Childhood Director will be required to observe teachers interactions at different times throughout the day in each of the early childhood classrooms on a daily basis. This will be documented on a form approved by DHS. Management observations will be conducted and documented for 3 months and will be sent to DHS for review each week.

Continued non-compliance from SIN-00262044. Observations for the SACC classroom were not submitted for May 5, 2025. Observations for all classrooms were not submitted for May 6, 2025 . Observations for the Caterpillars classroom, Dragonflies classroom and Butterflies classroom were not submitted for May 8, 2025. Observations for the SACC classroom were not submitted for May 9, 2025.

Corrected by Aug 9, 2025

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3270.25(b) · The operator shall post a copy of each inspection summary issued by the Department in a conspicuous location used by parents. The inspection summary shall remain posted until an agent of the Department verifies that each regulatory noncompliance item cited on the inspection summary has been corrected.

During an unannounced monitoring visit, it was observed that the following inspection summaries were not posted in a conspicuous location used by the parents: SIN-00258111, SIN-00261342, SIN-00259200, SIN-00262044, SIN-00262872, SIN-00262696, SIN-00264516 and SIN-00263384

Corrected by May 5, 2025

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3270.113(a) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises.

Facility self-reported that staff member 1 was terminated due to sleeping while supervising an infant. Documentation and staff interviews confirmed that staff member 1 fell asleep while supervising children in the young toddler classroom then later the same day fell asleep while caring for an infant. Documentation confirmed that approximately two weeks prior, staff member 1 fell asleep while caring for an infant.

Corrected by May 5, 2025

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3270.19(a) · An operator or a staff person who has reason to believe that a child enrolled in the facility has been abused is required to report suspected child abuse to ChildLine as mandated by the CPSL. DIRECTED PLAN OF CORRECTION: The facility must arrange a DHS approved, in person mandated reporter training for all staff members at the facility and administrative staff .

Continued non-compliance from SIN-00262044. Administrative staff member 1 and administrative staff member 2 did not complete an in person mandated reporter training that the staff members completed on March 29, 2025.

Corrected by May 23, 2025

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3270.123(a)(3) · The services to be provided to the family and the child, including the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information in § 3270.124(f) (relating to emergency contact information).

Continued non-compliance from SIN # 00257774. Previously cited on 1/17/25 and verified as not implemented on the providers correction date of 3/31/24. Documentation of the child service reports on file that are completed for the children are the Ages and Stages assessment tools. Ages and Stages is not on the list of approved child service reports.

Corrected by May 30, 2025

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3270.51 · When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. Directed Plan of Corrections: 1. The required staff:child ratios must be maintained at all times. 2. Management will confirm that each classroom is in ratio while conducting classroom observations for three months.

While conducting a complaint investigation, staff members stated that they were out of ratio in two classrooms in the morning for more than twenty minutes. There was one teacher with ten older toddler aged children and one teacher with eleven preschool aged children.

Corrected by Jul 16, 2025

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3270.113(a)(1) · Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises.

While conducting a complaint investigation, it was observed that staff member 1 could not name the children assigned to them in their primary care group.

Corrected by Mar 19, 2025

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3270.19(a) · An operator or a staff person who has reason to believe that a child enrolled in the facility has been abused is required to report suspected child abuse to ChildLine as mandated by the CPSL. DIRECTED PLAN OF CORRECTION: The facility must arrange a DHS approved, in person mandated reporter training for all staff members at the facility and administrative staff .

While interviewing staff at the facility, multiple staff members who are mandated reporters, stated that they were made aware of alleged mistreatment of a child in care and it was not reported to ChildLine

Corrected by Mar 29, 2025

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3270.111(c)/3270.112 · Daily activities shall promote the development of skills, social competence and self-esteem. Daily experiences shall recognize the child as an individual and give some choice of activities that respect personal privacy, lifestyle and cultural background. Infants and toddlers shall be provided stimulation by being held, rocked, talked to, played with and carried. DIRECTED PLAN OF CORRECTION: Early Childhood Director will be required to observe teachers interactions at different times throughout the day in each of the early childhood classrooms on a daily basis. This will be documented on a form approved by DHS. Management observations will be conducted and documented for 3 months and will be sent to DHS for review each week. Director is required to attend Existing Provider Orientation on April 10, 2025.

While reviewing camera footage, it was observed that child 1 ran away from staff member 1 before getting a diaper change. It was observed that staff member 1 chased the child. The child fell to the ground and staff member 1 stepped on the child's leg, lifted the child off the ground, picking him up aggressively and took the child into the bathroom where the child continued to fall to the ground and the staff member aggressively attempted to pick the child up each time. Staff member 1 is then observed grabbing the child's wrists and holding them on the wall while the child was using the bathroom Camera footage also showed that child 2 had dumped toys on the floor. The child was instructed to pick up the toys. When the child did not pick up the toys, staff member 2 grabbed the child's right wrist and pulls the child forward and puts a block in the bin and points to the other blocks on the floor. Staff member 2 aggressively grabs both the child's arms and forces the child to clean up the blocks by holding the child's wrist while cleaning up the blocks. Camera footage also showed a child playing with the vents in the classroom.. Staff member 3 walks over to the child and instructs the child to move away from the vent. The child did not move and the staff member picked the child up by their forearms, takes a step and aggressively puts the child on the ground. The child is then observed crying for approximately a minute and a half before a staff member tends to the child.

Corrected by Jul 17, 2025

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3270.113(a)/3270.113(a)(1) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. TIERED LIS: 1. Children must be supervised at all times. 2. Provider agrees to periodic unannounced visits by DHS representative for a period of three months in order to monitor supervision and regulatory compliance. 3. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises.

While reviewing camera footage, it was observed multiple times that staff member 1 was in the bathroom with children while staff member 2 was responsible for supervising the children. Staff member 2 is observed taking toys into the closet in the classroom at two different occasions leaving children unsupervised. Staff member 2 is observed washing children's hands with their back to the children, leaving children unsupervised.

Corrected by Jul 16, 2025

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3270.113(b) · A facility person may not use any form of physical punishment, including spanking a child. DIRECTED PLAN OF CORRECTION: All staff members are required to take an in-person, DHS approved training about handling difficult behaviors.

While reviewing camera footage, it was observed that child 1 ran away from staff member 1 before getting a diaper change. It was observed that staff member 1 chased the child. The child fell to the ground and staff member 1 stepped on the child's leg, lifted the child off the ground, picking him up aggressively and took the child into the bathroom where the child continued to fall to the ground and the staff member aggressively attempted to pick the child up each time. Staff member 1 is then observed grabbing the child's wrists and holding them on the wall while the child was using the bathroom. Camera footage also showed that child 2 had dumped toys on the floor. The child was instructed to pick up the toys. When the child did not pick up the toys, staff member 2 grabbed the child's right wrist and pulls the child forward and puts a block in the bin and points to the other blocks on the floor. Staff member 2 aggressively grabs both the child's arms and forces the child to clean up the blocks by holding the child's wrist while cleaning up the blocks. Camera footage also showed a child playing with the vents in the classroom.. Staff member 3 walks over to the child and instructs the child to move away from the vent. The child did not move and the staff member picked the child up by their forearms, takes a step and aggressively puts the child on the ground.

Corrected by May 8, 2025

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3270.111(c) · Daily activities shall promote the development of skills, social competence and self-esteem. Daily experiences shall recognize the child as an individual and give some choice of activities that respect personal privacy, lifestyle and cultural background.

Camera footage provided by the facility, showed staff member 1 kissing children on their lips.

Corrected by Jan 24, 2025

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