Hearts Of Joy Learning Center Llc

3280.52(b)/3280.52(c) · When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 12; Young toddlers 1:5 with a maximum group size of 12; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 12; Young school-age children 1:12 with a maximum group size of 12; Older school-age children 1:15 with a maximum group size of 15. When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements at §3280.52(b). #1 The required staff:child ratios must be maintained at all times by 12/3/25 #2 The legal entity must arrange for all facility staff to receive DHS approved hands-on training in proper staff/child ratios to ensure ongoing compliance. Submit written verification of completed training for all facility staff persons by 1/3/26.

On 12/3/25, at approximately 2:30pm, a child was observed alone and unattended in a rear indoor play space with no staff supervision. Staff/child ratios were not being maintained.

Corrected by Dec 3, 2025

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3280.113(a) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. TIERED LIS: #1 - Children must be supervised at all times. Ensure that children are supervised at all times by 12/3/25 #2- The facility must arrange for all facility staff to receive DHS approved hands-on supervision training to ensure ongoing compliance. Submit written verification of completed training for all facility staff persons by 1/3/26.

On 12/3/25, at approximately 2:30pm, a child was observed alone and unattended in a rear room/ indoor play space napping with no staff supervision.

Corrected by Dec 3, 2025

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3280.14/3280.20 · A facility shall be operated in conformity with applicable Federal and State laws and regulations. State agencies whose regulations may relate to the operation of a facility include the Department of Environmental Resources, the Department of Labor and Industry, the Department of Health, the Department of Education and the Department of Transportation. Conditions at the facility may not pose a threat to the health or safety of the children. Amend the facility emergency plan to include this information. Submit a written copy of the amended emergency plan.

The facility's emergency plan did not include a statement about the continuity of operations emergency preparedness and response planning as outlined in 45 CFR § 98.41(a)(1)(vii), including the Robert T. Stafford Disaster Relief and Emergency Assistance Act.

Corrected by Jun 14, 2025

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3280.26(e) · The operator shall provide to the parent of each enrolled child a letter explaining the emergency procedures. The operator shall also provide to the parent of each enrolled child a letter explaining any subsequent update to the plan. Provide and submit a copy of the parent letter as specified. Ensure that the parent of each enrolled child is provided a letter explaining the emergency procedures or any subsequent update to the plan.

The operator did not submit written verification of the letter provided to the parent of each enrolled child a letter explaining the emergency procedures or any subsequent update to the plan.

Corrected by Jun 14, 2025

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3280.31(e)(4)(i) · Competence is the completion of training by a professional in the field of first-aid and CPR. All staff persons shall renew their certification in pediatric first-aid and pediatric cardiopulmonary resuscitation (CPR) on or before the expiration of the most current certification. Provide pediatric first aid and CPR training for the identified staff. Ensure that pediatric first aid and CPR training is completed as required. Submit written verification of the completed training.

One staff person's record did not contain verification of current pediatric first aid and CPR training. (#2)

Corrected by Jun 14, 2025

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3280.32(a)/3280.192(4) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #1 and #2 may not work in a child care position at the facility until the required CPSL documents have been obtained, completed and submitted as specified. Submit a copy of the required, completed CPSL clearance documents for the identified staff persons. Ensure that all staff persons (new and existing) have the required CPSL clearance documents within the required timeframes in accordance with the CPSL.

The facility was not in compliance with the CPSL and with Chapter 3490 (relating to protective services): Several staff/facility person's record did not contain the required CPSL hiring documents. (#1-NSOR-more than 60 months old) (#2-NSOR and mandated training more than 60 months old)

Corrected by May 7, 2025

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3280.52(a)(1)/3280.52(c) · A primary staff person shall be present in a facility when six or fewer children are in care, unless the staff-child ratio specified in §3280.52(b) or (c) requires a second or third staff person. When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements at §3280.52(b). The required staff:child ratios must be maintained at all times. Ensure that staff/child ratios are maintained at all times. Develop and submit a written staffing plan including provisions for staff shortages including but not limited to call outs, scheduling, terminations, resignations and operational tasks that impact staffing and times of transition to ensure ongoing compliance. Submit a copy of the written staffing plan. All facility staff persons must complete DHS approved staff/child ratio training. Submit written verification of the completed training.

On 5/14/25 from approximately 2:45pm-3:15pm, staff person #1 was observed caring for a mixed age group of 6 young toddlers/ preschool age children in the large classroom space. The ratios required a second staff person. Staff person #2 left the facility to tend to other tasks. Staff person #1 verified the ages of the children.

Corrected by Jun 14, 2025

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3280.66(b) · Cleaning materials and other toxic materials shall be used in a way that does not contaminate play surfaces, food, food preparation areas and does not constitute a hazard to the children. Remove the toxic materials and ensure that cleaning and toxic materials are stored away from food.

Cleaning products/toxic materials were observed stored on the counter and on the cabinet shelf in the food prep area next to food.

Corrected by May 14, 2025

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3280.123(a)(3) · An agreement shall specify the services to be provided to the family and the child, including the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information at § 3280.124(f). Complete and submit a current up-to-date child service report for the indicated child. Ensure that child service reports are completed for all children as specified in this regulation.

One child's records did not contain a child service report that had been completed within the past 6 months. (#4)

Corrected by Jun 14, 2025

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3280.131(b)(2) · The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. Obtain and submit a current up-to-date health report for the indicated child. Ensure that an updated health report is obtained every 12 months for children older toddler to preschool age.

Two children's record did not contain a health report completed within the past 12 months as required for children older toddler age to preschool age. (#2) (#3)

Corrected by Jun 14, 2025

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3280.181(c) · A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. Obtain and submit a written copy of the current up-to date emergency contact and financial agreement information for the identified children. Ensure that this information is updated every 6 months for all enrolled children as specified.

One child's record did not contain financial agreement information that had been updated within the past 6-months. (#1)

Corrected by Jun 14, 2025

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3280.171(a) · The operator shall notify local traffic safety authorities in writing of the location of the facility and about the program's use of pedestrian and vehicular routes around the group child care facility. Provide and submit verification of written notification of the location of the facility and the program's use of pedestrian and vehicular routes around the day care facility to the local safety authorities as specified. Ensure that this notification is sent annually.

The operator lacked verification of the annual written notification to local traffic safety authorities of the location of the facility and the program's use of pedestrian and vehicular routes around the day care facility.

Corrected by Jun 14, 2025

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3280.14/3280.21 · A facility shall be operated in conformity with applicable Federal and State laws and regulations. State agencies whose regulations may relate to the operation of a facility include the Department of Environmental Resources, the Department of Labor and Industry, the Department of Health, the Department of Education and the Department of Transportation. The operator shall establish oral or written communication in the language or mode of communication which is understandable to the parent. Develop and submit written policies on the prevention of shaken baby, abusive head trauma, and child maltreatment.

The facility lacked written policies on the prevention of shaken baby syndrome, abusive head trauma, and child maltreatment.

Corrected by Aug 26, 2024

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3280.26(a)(3) · The facility shall have an emergency plan that provides for a method for facility persons to contact parents as soon as reasonably possible when an emergency situation arises. Revise and submit a copy of the facility emergency plan to include a method for facility persons to contact parents as soon as reasonably possible when an emergency situation arises.

The facility's emergency plan did not provide for a method for facility persons to contact parents as soon as reasonably possible when an emergency situation arises.

Corrected by Aug 26, 2024

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3280.26(c) · The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training. Provide and submit written verification of the completed emergency plan training for all identified facility persons. Ensure that emergency plan training is completed and documented upon initial employment and annually.

Two staff person's records did not include written verification of initial and/or annual emergency plan training. (#1- annual) (#2-both)

Corrected by Aug 26, 2024

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3280.26(d) · The operator shall post the emergency plan in the facility at a conspicuous location. Post the emergency plan at a conspicuous location in the facility.

The emergency plan was not posted at a conspicuous location in the facility.

Corrected by Aug 26, 2024

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3280.26(e) · The operator shall provide to the parent of each enrolled child a letter explaining the emergency procedures. The operator shall also provide to the parent of each enrolled child a letter explaining any subsequent update to the plan. Revise the letter given to parents to ensure that it explains the emergency procedures/ and updates to the plan as required in 3270.27 subsection a. Submit a copy of the revised letter.

The letter given to parents regarding the emergency plan did not explain the emergency procedure /updates to the plan as required in 3270.27 subsection a.

Corrected by Aug 26, 2024

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3280.26(f) · The operator shall send a copy of the emergency plan and subsequent plan updates to the local municipality and to the county emergency management agency. Send a copy of the emergency plan to the appropriate authorities as specified in this regulation. Submit written documentation of delivery.

There was no documentation indicating that the operator sent a copy of the emergency plan and subsequent plan updates to the local municipality and to the county emergency management agency.

Corrected by Aug 26, 2024

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3280.31(e) · A staff person shall obtain an annual 12 clock hours of child care training. Obtain and submit written verification of annual minimum 12 hours of child care training for the identified staff person.

Two staff person's records did not contain written verification of annual minimum 12 hours of child care training. (#1 and #2)

Corrected by Aug 26, 2024

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3280.32(a)/3280.192(4) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #1 and #2 may not work in a child care position at the facility until the required CPSL documents have been obtained, completed and submitted as specified. Submit a copy of the required, completed CPSL clearance documents as specified for the identified staff persons. Ensure that all staff persons (new and existing) have the required CPSL clearance documents within the required timeframes in accordance with the CPSL.

The facility was not in compliance with the CPSL and with Chapter 3490 (relating to protective services): Two facility person's records did not contain the required CPSL hiring documents. (#1-CHILD ABUSE more than 60 months old (5/28/19) (#2- hired 6/8/23- no completed CHILD ABUSE)

Corrected by Aug 28, 2024

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3280.34(b)(5)/3280.192(2)(ii) · A primary staff person shall have attained a high school diploma or a general educational development certificate and 2 years of experience with children. A facility person's record shall include verification of child care experience, education and training prior to service at the facility. Obtain and submit written verification of education and experience for the identified staff person. Ensure that all staff records have written verification of education and experience for their positions.

One staff person's record did not contain written verification of education and experience for their primary staff person position. (#1)

Corrected by Aug 26, 2024

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3280.62(a) · A facility shall provide outdoor or indoor play space to be used for large muscle activity which includes running, jumping, climbing and riding. Reallocate available space so that the facility has either indoor or outdoor play space as required in these regulations.

The facility lacked indoor or outdoor play space as required.

Corrected by Sep 13, 2024

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3280.69(a) · Hot water temperature, in areas accessible to children, may not exceed 110° F. Lower the temperature and ensure that hot water does not exceed 110° F.

Hot water temperature, in areas accessible to children, exceeded 110° F.

Corrected by Aug 26, 2024

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3280.91(a) · Stairways, hallways, exits from rooms, exits from the facility and other means of egress serving as an exit shall be unobstructed. Remove the items and ensure that all stairways, hallways, exits from rooms, exits from the facility and other means of egress serving as an exit remain unobstructed.

Several items were observed blocking the rear exit.

Corrected by Jul 26, 2024

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3280.123(a) · An agreement shall be signed by the operator and the parent. Obtain and submit a signed agreement for the indicated child that includes both the operator and parent's signature as specified. Ensure that all agreements are signed by the operator as required.

One child's agreement was not signed by the operator. (#3)

Corrected by Aug 26, 2024

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3280.123(a)(3) · An agreement shall specify the services to be provided to the family and the child, including the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information at § 3280.124(f). Complete and submit a current up-to-date child service report for the indicated child. Ensure that child service reports are completed for all children as specified in this regulation.

Several children's records did not contain a child service report that had been completed within the past 6 months. (#1, #2 #3, #4, #5-corrected, #6)

Corrected by Aug 26, 2024

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3280.124(c) · When children are in the facility, emergency contact information shall be present in a childcare space for children receiving care in the space. Ensure that emergency contact information is present in all childcare spaces in which children are receiving care.

Children were observed being cared for in the main childcare space and the children's emergency contact information was not present in the classroom.

Corrected by Aug 26, 2024

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3280.124(e) · A written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency shall be displayed conspicuously in every childcare space and shall accompany a staff person who leaves on an excursion with children. Develop and submit written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency. Post the plan in each childcare space and ensure that it accompanies staff persons who leave on excursions with children.

The facility lacked a written, posted plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency in accordance with this regulation.

Corrected by Aug 26, 2024

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3280.124(f)/3280.181(c) · The parent shall update in writing emergency contact information once in a 6-month period or as soon as there is a change in the information. A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information. Obtain and submit written verification of the updated emergency contact and financial agreement information for the identified children.

Several children's records did not contain emergency contact and financial agreement information that had been reviewed and updated within the past 6 months. (#1, #2, #3, #4, and #6)

Corrected by Aug 26, 2024

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3280.131(b)(2) · The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. Obtain and submit a current up-to-date health report for the indicated children. Ensure that an updated health report is obtained every 12 months for children older toddler to preschool age.

Several children's records did not contain a health report completed within the past 12 months as required for children older toddler age to preschool age. (#1, #3 and #6)

Corrected by Aug 26, 2024

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3280.134(a) · A staff person shall ensure that a child's hands are washed before meals and snacks, after toileting and after being diapered. The legal entity must arrange for all staff persons to be trained staff persons in proper hand washing requirements and procedures. Submit written verification of the completed training for all facility staff.

Children were observed eating snack and staff did not ensure that the children's hands were washed before eating.

Corrected by Aug 26, 2024

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3280.152 · A facility person shall wash his hands before meals and snacks, and after toileting and after diapering a child. The legal entity must arrange for all staff persons to be trained staff persons in proper hand washing requirements and procedures. Submit written verification of the completed training for all facility staff.

A staff person was observed serving snack and did not staff did not wash their hands before snack. (#2)

Corrected by Aug 26, 2024

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3280.181(a) · An operator shall establish and maintain an individual record for each child enrolled in the facility. Obtain and submit a copy of the record for the identified child and ensure that all children have an individual record as specified in this regulation.

One enrolled child lacked and individual record. (#5)

Corrected by Aug 26, 2024

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3280.26(a)(5) · The facility shall have an emergency plan that provides for accommodations for infants, toddlers, children with disabilities and children with chronic medical conditions. Amend the facility emergency plan to include accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. Submit a written copy of the amended emergency plan.

The facility's emergency plan did not include provide for accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions.

Corrected by Aug 26, 2024

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3280.94(a)(1) · The primary staff person or designated staff person who is responsible for compliance with this chapter shall conduct fire drills and ensure that fire drills are conducted at least once every 60 days. Revise and submit written fire drill policies to ensure that fire drills are completed and recorded at least every 60 days as specified in this regulation. Conduct and send a record of all fire drills completed within the next 30 days.

Fire drills were not being completed at least every 60 days. The last recorded date of a completed fire drill was 7/5/23.

Corrected by Aug 26, 2024

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3280.26(a)(1) · The facility shall have an emergency plan that provides for shelter of children during an emergency including lock-down, shelter in place at the facility and shelter at locations away from the facility premises. Amend the facility emergency plan to include lock down procedures. Submit a written copy of the amended emergency plan.

The facility's emergency plan did not provide for shelter of children during an emergency including lock down procedures.

Corrected by Aug 26, 2024

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3280.131(b)(2) · The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child.

During renewal inspection, cert rep observed out of date health report in the files of Child 2.

Corrected by Jul 11, 2022

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3280.181(c) · A parent is required to review and update the emergency contact information and the financial agreement at least once in a 6-month period or as soon as there is a change in the information.

During renewal inspection, cert rep observed out of date review signatures from parents on agreements and emergency contact sheets in the files of Child 1, 2, 3, 4, and 5.

Corrected by Jul 11, 2022

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