Kindercare Learning Center 3023

3270.27(e) · The operator shall provide to the parent of each enrolled child a letter explaining the emergency procedures described in subsection (a). The operator shall also provide to the parent of each enrolled child a letter explaining any subsequent update to the plan.

During the Renewal Inspection on 5/6/2026, the letter on file that is provided to the parents explaining the emergency procedures for the facility emergency plan did not include the following: Lockdown procedures, the method to inform parents that the emergency has ended, and accommodations for infants, toddlers, children with disabilities and children with chronic medical conditions.

Corrected by May 6, 2026

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3270.66(a) · Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

On 5/6/2026, a container of lice repellent spray was observed to be in a child's cubby accessible to children in the pre-k classroom. The lice repellent spray was labeled keep out of reach out children.

Corrected by May 6, 2026

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3270.74 · The telephone number of the nearest hospital, police department, fire department, ambulance and poison control center shall be posted by each telephone in the facility.

On 5/6/2026, the emergency number of the nearest hospital, police department, fire department, ambulance and poison control center was not posted by the telephones in the discovery preschool classroom and the kitchen.

Corrected by May 6, 2026

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3270.75(b) · A first-aid kit must be inaccessible to children.

During the Renewal Inspection on 5/6/2026, the first-aid kit in the school age classroom was hanging on the wall near the exit door. It was not up high enough on the wall to be inaccessible to the children.

Corrected by May 6, 2026

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3270.103 · Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.

During the Renewal Inspection on 5/6/2026, the following items were observed to be accessible to children in the preschool classroom: Plastic Ziploc bags in a drawer, plastic wrapping from construction paper on a shelf and plastic gloves on a table. The staff in the preschool classroom disclosed that some of the children in the classroom are still placing objects in their mouths.

Corrected by May 6, 2026

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3270.121(a) · The operator shall review with the parent, at the time of application, the facility's general daily schedule, hours for which care is provided, fees, responsibilities for meals, clothing, health policies, supervision policies, night care policies, dismissal policies, transportation and pick-up arrangements.

On 5/6/2026, the parent handbook that is provided to the parents at the time of enrollment did not include the following: Written information about the facility's general daily schedule, the hours of operation and the supervision policy.

Corrected by May 18, 2026

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3270.123(a)(3)/3270.123(a)(6) · The services to be provided to the family and the child, including the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided. The operator shall complete and update the form and provide a copy to the family in accordance with the updates regarding emergency contact information in § 3270.124(f) (relating to emergency contact information). An agreement shall specify the date of the child's admission.

During the Renewal Inspection on 5/6/2026, the most recent child service report on file for Child #5 was dated 10/2/2025. The agreement on file for Child #5 did not specify the date of the child's admission.

Corrected by May 11, 2026

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3270.124(b)(2)/3270.124(b)(3) · Emergency contact information must include the name, address and telephone number of the child's physician or source of medical care. Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent.

During the Renewal Inspection on 5/6/2026, the emergency contact information on file for Child #1 did not include the address and the telephone number of the child's physician or source of medical care and also did not include the work telephone number of the enrolling parent. The emergency contact information for Child #3 did not include the name, address and telephone number of the child's physician or source of medical care. The emergency contact information for Child #6 did not include the telephone number of the child's physician or source of medical care.

Corrected by May 11, 2026

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3270.124(b)(7) · Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released.

On 5/6/2026, the emergency contact information on file for Child #5 did not include the phone number for the listed individual designated by the parent to whom the child may be released.

Corrected by May 11, 2026

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3270.131(d)(7) · A health report shall include a statement that the child is able to participate in childcare and appears to be free from contagious or communicable disease.

During the Renewal Inspection on 5/6/2026, the health reports on file for Child #3 and Child #6 did not include a statement that the child is able to participate in childcare and appears to be free from contagious or communicable disease.

Corrected by May 11, 2026

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3270.134(a) · A staff person shall ensure that a child's hands are washed before meals and snacks, after toileting and after being diapered.

During naptime on 5/6/2026, a child in the pre-k classroom was observed on their rest mat eating goldfish crackers. When asked, the child stated that they did not wash their hands before eating this snack.

Corrected by May 6, 2026

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3270.32(a)/3270.192(4) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. All clearances used for hiring staff must be for employment purposes only.

During an unannounced monitoring of the facility on 3/18/2026, the state police clearance on file for Staff #1 was a clearance for volunteer purposes, which is not acceptable for childcare staff. Staff #1 was observed working directly with children on 3/18/2026. The facility did request and immediately receive the employment state police clearance for Staff #1 on 3/18/2026. See LIS code sheet for date of hire.

Corrected by Mar 18, 2026

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3270.113(a)/3270.113(a)(1) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Children must be supervised at all times. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. TIERED LIS: 1. Children must be supervised by a staff person at all times, which includes assigning a staff person the responsibility for supervision of specific children at all times. This portion of the plan shall have an immediate correction date. 2. The facility shall have no instances of non-compliance relating to supervision of children for a period of 4 months, monitored by unannounced visits to the facility. The correction date for this portion of the plan shall be at minimum 4 months from the date the regional office receives acceptable plans of correction.

During an unannounced inspection on 11/12/2025 at 8:10 AM, Staff #1, #2 and #3 were providing care for a mixed age group of 13 young toddlers and older toddlers. At this time, staff did not have their name-to-face recognition cards in place to identify the children that each staff were responsible for. The names of the children were written on the white board in the classroom. However, the white board did not specify the staff member that any of the children were assigned to at this time.

Corrected by Apr 12, 2026

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20.71(a)(4) · The Department may deny, refuse to renew or revoke a certificate of compliance for failure to comply with the acceptable plan to correct noncompliance items. The operator shall meet the terms of the Settlement Agreement at all times.

During an unannounced inspection on 11/12/2025, the facility was not in compliance with Paragraph 7 and Paragraph 8 of the agreed-upon Settlement Agreement. Paragraph 7 requires that as children arrive for the day, name-to-face recognition cards must be used to identify the children assigned to each staff person. On 11/12/2025, Staff #1. #2 and #3 did not have their cards in place to identify the children for which they were responsible. Paragraph 8 requires that an additional floater staff be instituted in each classroom. On 11/12/2025, neither the young toddler-older toddler classroom or the preschool-pre-k classroom had the additional floater in place at the time of the inspection.

Corrected by Nov 13, 2025

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3270.103 · Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.

During an Unannounced Inspection on 4/16/2025, the staff in preschool classroom showed the Certification Representative a container of toy magnets that are used by the children in the preschool classroom. Some of the magnets had a diameter of less than 1 inch. Staff in the preschool classroom disclosed that some of the children in the classroom are still placing objects in their mouths.

Corrected by Apr 17, 2025

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3270.113(b) · A facility person may not use any form of physical punishment, including spanking a child. TIERED LIS: 1. A facility person may not use any form of physical punishment, including spanking a child. This portion of the plan shall have an immediate correction date. 2. The Legal Entity/Director will create a written policy regarding appropriate discipline techniques while working with young children. The written policy must specifically address appropriate methods for staff to safely pick up young children, and methods they should not use to pick up children. The Legal Entity/Director will submit the policy to the Northeast Regional Office for approval. Once approved, all existing staff and new hires must review and sign acknowledgment of the policy, and documentation must be maintained at the facility. The operator shall provide a date for when this will be completed.

Through staff interviews and written statements, it was determined that on 4/16/2025, Staff #1 grabbed Child #1, a young toddler, by the forearm and moved the child several feet away using only one arm. This incident occurred when Child #1 was in need of quickly being moved away from another child in the classroom, and Staff #1 was sweeping the floor with a broom, which was in the staff's other than when the child was lifted inappropriately by the forearm.

Corrected by Jun 6, 2025

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3270.113(a)/3270.113(a)(1) · Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Children must be supervised at all times. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises.

During an unannounced inspection on 3/28/2025, it was verified through staff interviews that Staff #1, the cook has been responsible at times for supervising children in the hallway of the facility due to the facility being short staffed. Staff #1 has been responsible for the supervision of children while preparing food, and also while being inside of the kitchen when the children were in the hallway. Staff disclosed on 3/28/2025 that this has been happening 2 to 3 times per week for up to 30 minutes in the morning between the hours of 8:30 AM and 9:00 AM. Staff reported that they usually have 2 to 3 children when this occurs. Staff also disclosed that they previously have cared for up to 7 children at one time in the hallway while being in the kitchen preparing food.

Corrected by Mar 28, 2025

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3270.61(e) · Indoor childcare space is measured within permanent stationary partitions or walls. The allowable number of children in a space is determined by dividing the total square feet in a space by 40. Measured indoor space excludes space occupied by halls, bathrooms, offices, kitchens and locker rooms. TIERED LIS: 1. Children must be cared for in measured indoor childcare space only. This portion of the plan shall have an immediate correction date. 2. The legal entity/Director will create a policy indicating that childcare will not be provided in non-measured childcare spaces at any time. Care will not be provided in any of the following areas: halls, bathrooms, offices, kitchens and locker rooms. The Legal Entity/Director will submit the policy to the Northeast Regional Office for approval. Once approved, all existing staff and new hires must review and sign acknowledgment of the policy, and documentation must be maintained at the facility. The operator shall provide a date for when this will be completed. 3. The facility shall have no instances of non-compliance relating to childcare being provided outside of measured childcare spaces for a period of 3 months, monitoring by unannounced visits to the facility. The correction date for this portion of the plan shall be at minimum 3 months from the date the regional office receives acceptable plans of correction.

During an unannounced inspection on 3/28/2025, it was verified through staff interviews that Staff #1, the cook has been responsible at times for supervising children in the hallway of the facility due to the facility being short staffed. Staff disclosed on 3/28/2025 that this has been happening 2 to 3 times per week for up to 30 minutes in the morning between the hours of 8:30 AM and 9:00 AM. Staff reported that they usually have 2 to 3 children when this occurs. Staff also disclosed that they previously have cared for up to 7 children at one time in the hallway.

Corrected by Jul 25, 2025

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3270.76/3270.103 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.

During an unannounced inspection on 3/6/2025, the pour-in-place rubber surfacing on the infant/toddler playground was observed to be torn and in poor repair in two spots, which exposes the small rubber pieces underneath the surfacing and poses a choking hazard.

Corrected by Apr 11, 2025

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3270.151(c)(2)/3270.192(3) · An adult health assessment must include tuberculosis screening by the Mantoux method at initial employment. Subsequent tuberculosis screening is not required unless directed by a physician, physician's assistant, CRNP, the Department of Health or a local health department. A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis.

On 3/6/2025, the current health assessment on file for Staff #1 did not include a tuberculosis screening by the Mantoux method at required at initial employment. See LIS code sheet.

Corrected by Mar 26, 2025

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3270.192(5) · A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.

On 3/6/2025, Staff #2 only had one written, nonfamily reference on file. See LIS code sheet.

Corrected by Mar 26, 2025

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3270.21/3270.104(a) · Furniture must be durable, safe, easily cleaned and appropriate for the child's size, age and special needs. Conditions at the facility may not pose a threat to the health or safety of the children.

During an unannounced inspection on 2/4/2025, it was verified through staff interviews that Child #1, age 1, was placed in a toddler chair without a strap on 1/16/2025. Child #1 fell out of the chair and cut her lip. Staff also verified that Child #1 currently uses the toddler chair with a strap for safety.

Corrected by Feb 4, 2025

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3270.135(e) · A staff person shall check a child's diaper at least every 2 hours and whenever the child indicates discomfort or exhibits behavior that suggests a soiled diaper. A staff person shall change a child's diaper when the diaper is soiled.

During an unannounced inspection on 2/4/2025, it was verified through staff interviews that Child #2 went several hours without having his pull-up checked on 1/15/2025 because staff in the pre-k classroom did not know that the child was in a pull-up.

Corrected by Feb 4, 2025

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3270.133(5) · Medication shall be stored in accordance with the manufacturer's or health professional's instructions on the original label.

During an unannounced inspection on 1/9/2025, an expired EpiPen was seen in the medication lockbox at the facility. The EpiPen was labeled with an expiration date of 12/31/2024.

Corrected by Jan 9, 2025

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3270.151(a)/3270.151(c)(2) · A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem. An adult health assessment must include tuberculosis screening by the Mantoux method at initial employment. Subsequent tuberculosis screening is not required unless directed by a physician, physician's assistant, CRNP, the Department of Health or a local health department.

On 1/9/2025, Staff #1 did not have a completed health assessment or tuberculosis screening on file. See LIS code sheet.

Corrected by Jan 16, 2025

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During an unannounced inspection on 10/24/2024, the pour-in-place rubber surfacing on the infant/toddler playground was observed to be torn and in poor repair in one spot, which exposes the small rubber pieces underneath the surfacing and poses a choking hazard.

Corrected by Nov 8, 2024

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3270.66(a) · Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.

During an unannounced inspection on 9/25/2024, cleaning spray was observed to be on a shelf accessible to children in the preschool classroom. The cleaning spray was labeled keep out of reach of children.

Corrected by Sep 25, 2024

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3270.192(5) · A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.

On 8/28/2024, Staff #1 did not any written, nonfamily references on file. Staff #2 only had one written, nonfamily on file. See LIS code sheet.

Corrected by Sep 3, 2024

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3270.133(5) · Medication shall be stored in accordance with the manufacturer's or health professional's instructions on the original label.

During an unannounced inspection on 8/28/2024, a container of expired Diphenhydramine medication was found in the medication lockbox in the facility. The medication was labeled with an expiration date of July 2024.

Corrected by Aug 28, 2024

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3270.76 · Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards.

During an unannounced inspection on 7/31/2024, the pour-in-place rubber surfacing on the infant/toddler playground was observed to be torn and in poor repair in two spots, which exposes the small rubber pieces underneath the surfacing and poses a choking hazard.

Corrected by Sep 20, 2024

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3270.82(g) · Toilet areas and fixtures shall be cleaned daily and be in good repair.

On 7/31/2024, the one of the toilet seats in the bathroom of the school age classroom had a large piece broken off, which exposed sharp edges.

Corrected by Aug 9, 2024

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