Home › PA › New Castle › Tender Care Learning Center/New Castle
Tender Care Learning Center/New Castle
2002 Wilmington Rd, New Castle PA 16105 · License #CER-00244155 · Child Care Center
Contact
- Phone
- (724) 656-9350
- new@tendercarelc.org
- Website
- Add via profile claim
- Address
- 2002 Wilmington Rd, New Castle PA 16105 · Directions
Hours
Not published by the state. Owners can add hours via profile claim.
Care & schedule
When they operate
Ages served
- 4-Star quality rating
- Accepts Child Care Works subsidy
- Licensed for 87 children
How this facility compares
Violations per inspection, 3-yrInspection history & violations
Source: Pennsylvania DHS, Office of Child Development and Early Learning- Violation
3270.131(b)(1) · The operator shall require the parent to provide an updated health report at least every 6 months for an infant or young toddler.
The file for Child # 3, an infant aged child, contained two child health reports that were more than 6 months apart.
Corrected by Apr 13, 2026
- Violation
3270.32(a) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services).
The file for Staff #1 contained two mandated reporter trainings that were more than 60 months between them. The file for Staff #2 contained two state police, two FBI and two NSOR clearances that were all more than 60 months apart.
Corrected by Feb 13, 2025
- Violation
3270.123(a) · An agreement shall be signed by the operator and the parent.
The file for Child #4 was lacking an agreement form.
Corrected by Jun 15, 2026
- Violation
3270.123(a)(5) · An agreement shall specify the persons designated by a parent to whom the child may be released.
The file for Child #1 contained an agreement form that was lacking the persons to whom the child may be released.
Corrected by Jun 15, 2026
- Violation
3270.124(b)(6) · Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.
The file for Child #3 contained an emergency contact form that was lacking the child's medical insurance policy number.
Corrected by Jun 15, 2026
- Violation
3270.131(b)(2) · The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child.
The file for Child #2, who is an older toddler age child, contained two child health reports that are more than 12 months apart.
Corrected by May 4, 2026
- Violation
3270.151(a) · A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem.
The files for Staff #1 and #2 both contain 2 health assessments that are more than 24 months apart.
Corrected by May 23, 2026
- Violation
3270.32(a) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services).
The file for Staff #3 contains two child abuse, two FBI and two NSOR clearances that are all more than 60 months apart.
Corrected by Feb 13, 2025
- Violation
3270.36(b)(3)/3270.192(2)(ii) · An assistant group supervisor shall have a high school diploma or a general educational development certificate, 15 credit hours from an accredited college or university in early childhood education, child development, special education, elementary education or the human services field and 1 year of experience with children. A facility person's record shall include verification of child care experience, education and training prior to service at the facility.
The file for Staff #2, who was serving as an AGS at the facility was lacking 1 year documented child care experience.
Corrected by Jun 11, 2025
- Violation
3270.75(c) · A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves.
Both first aid kits in the Pre-K Room were lacking soap.
Corrected by Jun 11, 2025
- Violation
3270.77(a) · Peeled or damaged paint or damaged plaster is not permitted on indoor or outdoor surfaces in the child care facility.
Peeling paint was observed on the bottom of the wall in the first stall of the Rainbow Restroom in the Preschool Room and on the bottom of the wall in the first and second stall of the Sunshine Restroom in the Preschool Room.
Corrected by Jun 24, 2025
- Violation
3270.103 · Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths.
The foam blocks in the toddler room have bite marks in them. The Little Pigs Stem Kit foam pieces in the Preschool Room have bite marks in them.
Corrected by Jun 11, 2025
- Violation
3270.123(a)(5) · An agreement shall specify the persons designated by a parent to whom the child may be released.
The file for Child #2 contained an agreement form that was lacking the persons to whom the child may be released.
Corrected by Jun 11, 2025
- Violation
3270.124(b)(6) · Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
Corrected by Jun 11, 2025
- Violation
3270.124(b)(7) · Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released.
The file for Child #1 contained an emergency contact form that was lacking the address of one of the persons to whom the child may be released.
Corrected by Jun 11, 2025
- Violation
3270.131(e) · The facility may not accept or retain an infant 2 months of age or older, a toddler or a preschool child at the facility for more than 60 days following the first day of attendance at the facility unless the parent provides written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of the dates (month, day and year) the child was administered immunizations in accordance with the recommendations of the ACIP.
The file for Child #3 contains a child health report that was obtained more than 60 days after the child's enrollment date.
Corrected by Jun 11, 2025
- Violation
3270.131(e)(1) · The facility shall require the parent to provide updated written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of ongoing vaccines administered to an infant, toddler or preschool child in accordance with the schedule recommended by the ACIP.
The file for Child #1 contained an immunization record that was lacking 1 dose of rotavirus, 1 dose of DTAP, 1 dose of HIB, 1 dose of Pneumococcal and 1 dose of Polio.
Corrected by Jun 12, 2025
- Violation
3270.151(a) · A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem.
The file for Staff #1 contained two health assessments that were more than 24 months apart.
Corrected by Jun 11, 2025
- Violation
3270.151(c)(3) · An adult health assessment must include an examination for communicable diseases and the results of that examination.
The file for Staff #2 contained a health assessment that had communicable diseases checked yes with no explaination.
Corrected by Jun 16, 2025
- Violation
3270.94(a)(1) · The Director or designated staff person who is responsible for compliance with this chapter shall conduct fire drills and ensure that fire drills are conducted at least once every 60 days.
Two fire drills were conducted 11.13.24-1.15.25 which is more than 60 days between the two drills.
Corrected by Jun 11, 2025
- Violation
3270.32(a) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Facility Person #1- may not work in a child care position at the facility.
The file for Staff #1 contained a State Police Clearance that was still pending and was still in need of Ohio Child Abuse and Sex Offender Clearances.
Corrected by Jun 28, 2024
- Violation
3270.75(c) · A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves.
The first aid kit in the Preschool Room was lacking sterile gauze pads.
Corrected by Jun 28, 2024
- Violation
3270.102(a) · Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts.
There were numerous nap mats in the closet that had tears in them with stuffing coming out.
Corrected by Jun 28, 2024
- Violation
3270.124(b)(6) · Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
Corrected by Jun 28, 2024
- Violation
3270.14/3270.21 · A facility shall be operated in conformity with applicable Federal and State laws and regulations. State agencies whose regulations may relate to the operation of a facility include the Department of Environmental Resources, the Department of Labor and Industry, the Department of Health, the Department of Education and the Department of Transportation. Conditions at the facility may not pose a threat to the health or safety of the children.
The files of facility person #1, #4, #5, #6, #8 and #9, who took the acceptable 6- or 10-hour health and safety training prior to 10/4/2022, did not contain documentation of the one-hour updated health and safety training course, "Pennsylvania Health and Safety Update" and the file of facility person #2 and 3 contained documentation of the 1-hour training dated 5/19/2023, which was after the required completion date of 12/30/2022.
Corrected by Jun 14, 2023
- Violation
3270.27(e) · The operator shall provide to the parent of each enrolled child a letter explaining the emergency procedures. The operator shall also provide to the parent of each enrolled child a letter explaining any subsequent update to the plan.
The letter provided to the parent of each enrolled child did not contain the emergency procedures for lockdown procedures or accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions in the event of an emergency.
Corrected by Jun 16, 2023
- Violation
3270.32(a) · The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). LACKING REQUIRED HIRING DOCUMENTS: Facility Person #7 may not work in a child care position at the facility.
The PA state police clearance of facility person #7, dated 12/22/2022 was not a completed clearance as it was "under review" and did not contain a dissemination date.
Corrected by Jun 12, 2023
- Violation
3270.55(a) · The staff:child ratio while toddlers and preschoolers are napping is one staff person to 10 young toddlers, one staff person to 12 older toddlers, one staff person to 20 preschool children.
At approximately 1:25 pm, facility person #9 was supervising 11 children at naptime in the toddler classroom. The children napping was a mixed age-group of young and older toddlers making the nap ratio 1 staff to 10 children.
Corrected by Jun 12, 2023
- Violation
3270.66(a) · Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children.
Hand sanitizer labeled "keep out of the reach of children" was accessible to children on the table at the entrance to the facility.
Corrected by Jun 12, 2023
- Violation
3270.123(b) · A parent shall receive the original agreement. The facility shall retain a copy of the agreement.
The facility had the original financial agreements in the files of child #1, #2, #3, #4, #5 and #6 when the parent is to receive the original and the facility is to retain a copy.
Corrected by Jun 12, 2023
- Violation
3270.124(b)(3) · Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent.
The emergency contact form of child #3 and #5 did not contain the full work address of the enrolling parent.
Corrected by Jun 12, 2023
- Violation
3270.124(b)(5) · Emergency contact information must include information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation.
The emergency contact form of child #3 did not contain complete information on the child's as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this is not applicable to the child.
Corrected by Jun 12, 2023
- Violation
3270.124(b)(6) · Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.
The emergency contact form of child #4 did not contain the health insurance policy number for the child.
Corrected by Jun 13, 2023
- Violation
3270.124(b)(7) · Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released.
The emergency contact form of child #4 contained a person designated by the parent to whom the child may be released but did not include the person's address.
Corrected by Jun 13, 2023
- Violation
3270.124(c) · When children are in the facility, emergency contact information shall be present in a child care space for children receiving care in the space.
An emergency contact form was not present in the preschool classroom for a school-age child receiving care in said classroom.
Corrected by Jun 12, 2023
- Violation
3270.131(b)(1)/3270.182(1) · The operator shall require the parent to provide an updated health report at least every 6 months for an infant or young toddler. A child's record shall contain initial and subsequent health reports.
A health assessment for child #6, identified as a young toddler (see coded LIS sheet), contained an initial health assessment dated 10/7/2022 and another health assessment lacking a date making it unable to be determined if the child had an updated health assessment with 6 months of the previous.
Corrected by Jun 14, 2023
- Violation
3270.94(a)(1) · The Director or designated staff person who is responsible for compliance with this chapter shall conduct fire drills and ensure that fire drills are conducted at least once every 60 days.
Documentation of fire drills exceeded 60 days from 9/7/2022 to 11/7/2022.
Corrected by Jun 12, 2023
- Violation
3270.131(a)/3270.182(1) · The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. A child's record shall contain initial and subsequent health reports.
The initial health assessment of child #3 was dated 4/4/2023 which is more than 60 days from their first day at the child care facility (see coded LIS sheet).
Corrected by Jun 12, 2023
- Violation
3270.124(b)(3) · Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent.
The emergency contact form of child #1 did not contain the work address and telephone number of the enrolling parent.
Corrected by Jun 10, 2022
- Violation
3270.27(a)(6) · Emergency drills shall be conducted annually. Annual emergency drills shall be documented and on file at the facility.
The facility had documentation of an emergency drill on 6/1/2022, but did not contain an annual emergency drill between 12/19/2020 and 12/19/2021.
Corrected by Jun 10, 2022
- Violation
3270.124(b)(2) · Emergency contact information must include the name, address and telephone number of the child's physician or source of medical care.
The emergency contact form of child #1 did not contain the name and address, and child #3 did not contain the name, address and telephone number, of each child's physician or source of medical care.
Corrected by Jun 10, 2022
- Violation
3270.124(b)(5) · Emergency contact information must include information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation.
The emergency contact form of child #1 and 4 did not contain information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this did not apply to the child.
Corrected by Jun 10, 2022
- Violation
3270.131(b)(2)/3270.182(1) · The operator shall require the parent to provide an updated health report at least every 12 months for an older toddler or preschool child. A child's record shall contain initial and subsequent health reports.
The file of child #1, a preschooler, contained a health assessment dated 1/24/20219 and an updated health assessment dated 5/27/2022, exceeding 12 months.
Corrected by Jun 10, 2022
- Violation
3270.131(e)/3270.182(1) · The facility may not accept or retain an infant 2 months of age or older, a toddler or a preschool child at the facility for more than 60 days following the first day of attendance at the facility unless the parent provides written verification from a physician, physician's assistant, CRNP, the Department of Health or a local health department of the dates (month, day and year) the child was administered immunizations in accordance with the recommendations of the ACIP.A child's record shall contain initial and subsequent health reports.
The file of child #2, who has been enrolled more than 60 days, was observed to be in care at the time of inspection, but did not have an initial health assessment on file.
Corrected by Jun 10, 2022
- Violation
3270.151(a)/3270.192(3) · A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem.A facility person's record shall include a written report of initial and subsequent health assessments, including the results of initial and subsequent tuberculin skin tests, x-rays or other medical documentation necessary to confirm freedom from communicable tuberculosis.
The file of facility person #2 contained a current health assessment dated 12/30/2021 with the previous health assessment being dated 12/21/2019, exceeding 24 months.
Corrected by Jun 10, 2022
- Violation
3270.161(c) · Food that has been previously served to a person or returned from a table shall be discarded.
A bottle was observed on the shelf in the infant room. When asked, the facility person stated the child drinks in small amounts and they try to give the bottle to the child over the course of an hour. If they child does not drink the contents in that hour, it is then discarded.
Corrected by Jun 10, 2022
- Violation
3270.31(f)(10) · Staff persons shall complete professional development in pediatric first aid and pediatric cardiopulmonary resuscitation within 90 days of hire.
Documentation of completion of acceptable pediatric first aid and pediatric CPR for facility person #1 was dated more than 90 days from their start date at the facility.
Corrected by Jun 10, 2022
- Violation
3270.31(h) · All staff persons shall complete the professional development under subsection (f).
The six-hour Health and Safety Basics training of facility person #2, 3, 4 was taken prior to 9/30/2016, and is no longer a valid training.
Corrected by Jun 20, 2022
- Violation
3270.95(a)/3270.95(b) · Fire detection devices or systems must be in compliance with standards established under section 1016(c) of the act (62 P.S. § 1016(c)).The Director or designated staff person who is responsible for compliance with this chapter shall ensure the requirements under subsection (a) are met.
Documentation of testing of the fire detection system exceeded 30 days on the following occasions: 8/3/2021 to 9/3/2021, 10/1/2021 to 11/1/2021, 4/29/2022 to 6/1/2022.
Corrected by Jun 10, 2022
- Violation
3270.25(a) · The facility's current certificate of compliance shall be posted in a conspicuous location used by parents. The operator shall provide the parent of each child enrolled with information on how to access the regulations in this chapter electronically and with instructions for contacting the appropriate regional child care office.
The facility did not have information for the parents on how to access the Chapter 3270 child care center regulations electronically.
Corrected by Jun 10, 2022
- Violation
3270.31(e)/3270.192(2)(iii) · A staff person shall obtain an annual minimum of 12 clock hours of child care training. A facility person's record shall include verification of child care experience, education and training following the outset of service at the facility.
The file of facility person #2, 3 and 4 contained 5 of the 12 hours of professional development between the required time frame of 12/19/2020 and 12/19/2021, lacking 7 hours. The facility persons each contained the additional 7 hours after 12/19/2021: 3 hours of training on 1/17/2022 and 4 hours on 5/27/2022 (facility person #2) and 5/17/2022 (facility person #3 and 4).
Corrected by Jun 20, 2022
- Violation
3270.131(a)/3270.182(1) · The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. A child's record shall contain initial and subsequent health reports.
The file of child #2 did not contain an initial health assessment which was required to be on file within 60 days following the first day of attendance.
Corrected by Jun 10, 2022
Questions to ask on your tour
Generated from this facility's specific inspection record
- 1The Jun 9, 2026 inspection noted: “The file for Child # 3, an infant aged child, contained two child health reports that were more than 6 months apart.” — what has changed since then?
- 2The Jun 11, 2025 inspection noted: “The file for Staff #3 contains two child abuse, two FBI and two NSOR clearances that are all more than 60 months apart.” — what has changed since then?
- 3The Jun 28, 2024 inspection noted: “The file for Staff #1 contained a State Police Clearance that was still pending and was still in need of Ohio Child Abuse and Sex Offender Clearances.” — what has changed since then?
Data synced from Pennsylvania DHS, Office of Child Development and Early Learning · Source records · Report an error