NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/7/2025 Number Present: 31 Completed Date: 10/7/2025 Age: From 0 To 5 Total Minutes: 140 Time In: 09:10 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Taleena Gray, Assistant Director, and Victoria Frazier, Director. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/09/2025 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 11/26/2024. A sanitation inspection was completed 05/07/2025 with a superior classification. The last fire inspection was conducted 09/03/2025. Program records and required postings were monitored. A fire drill was conducted on 09/05/2025. A shelter in place drill was documented on 07/07/2025. An outdoor inspection was documented on 10/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Three staff were reported at this site that have transitioned from a sister school. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 705 Equipment and furnishings were not sturdy, stable and free of hazards. During the visit, I observed a picnic table that was cracked and had sharp edges exposed. .0601(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the visit, I observed the laundry room to be unlocked. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/21/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that the laundry room must remained locked at all times. You locked the laundry room during the visit. • We discussed that the picnic table on the playground is cracked and has sharp exposed edges. You stated you would remove this from the playground as soon as possible. Information discussed today related to the QRIS modernization plan: • During the visit, we discussed the QRIS modernization plan. I completed a template documenting the pathway you plan to pursue, identifying needs, documenting a timeline for completion, resources, next steps, etc. Over the next few months, I’ll be checking in with you, ahead of your next visit to check on progress and determine if additional assistance is needed with WORKS, NCRLAP/ERS, accreditation, etc. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. • Make sure you have an emergency drill this month. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 23 Completed Date: 5/20/2025 Age: From 0 To 5 Total Minutes: 80 Time In: 09:00 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier and Melvin Frazier, Owners, and Taleena Gray, Assistant Director. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/10/2025 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. No new staff were reported at this program. No medications were observed nor reported. Storage hazardous items were monitored today. A playground inspection was recorded 05/01/2025. A fire drill was recorded 05/16/2025. A shelter in place drill for the facility was recorded 04/16/2025. The most recent fire inspection was on 08/02/2024. I observed a sanitation inspection that was last conducted on 05/07/2025 earning a superior classification. The program does not provide transportation. The following violations was cited during today’s visit: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed that the ABCMS Provider Portal was not currently being used to record employees. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 06/03/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • During the visit, we discussed that the ABCMS Provider Portal was not being used. Consultation was provided on an Annual Compliance visit on 11/26/2024 regarding using the ABCMS Provider Portal. The roster was blank during today’s visit. The following information was provided to you on 11/26/2024 and is still current as to how to access and update the portal. The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/20/2025 Number Present: 23 Completed Date: 5/20/2025 Age: From 0 To 5 Total Minutes: 80 Time In: 09:00 AM Time Out: 10:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier and Melvin Frazier, Owners, and Taleena Gray, Assistant Director. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/10/2025 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. No new staff were reported at this program. No medications were observed nor reported. Storage hazardous items were monitored today. A playground inspection was recorded 05/01/2025. A fire drill was recorded 05/16/2025. A shelter in place drill for the facility was recorded 04/16/2025. The most recent fire inspection was on 08/02/2024. I observed a sanitation inspection that was last conducted on 05/07/2025 earning a superior classification. The program does not provide transportation. The following violations was cited during today’s visit: Violation Number Comment Rule 1805 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. During the visit, I observed that the ABCMS Provider Portal was not currently being used to record employees. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 06/03/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • During the visit, we discussed that the ABCMS Provider Portal was not being used. Consultation was provided on an Annual Compliance visit on 11/26/2024 regarding using the ABCMS Provider Portal. The roster was blank during today’s visit. The following information was provided to you on 11/26/2024 and is still current as to how to access and update the portal. The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the childcare facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0225-202L Visit Date: 2/24/2025 Number Present: 31 Completed Date: 2/24/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 09:25 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier, Owner, and Taleena Gray, Assistant Director. The allegations are as follows: There is a concern of inadequate supervision. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit is documented in this visit summary. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The NC Secretary of State website was reviewed on 02/20/2025 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern of inadequate supervision. Observation #1: During today’s visit, I observed space four (4) the classroom designated for one-year-old children. I observed staff/child interactions during the visit. I observed the teacher designated in space four (4) interacting with children, encouraging turn taking, redirecting children when needed for safety purposes, and rearranging the space to ensure adequate spaces when the area became crowded. I observed a face to name sheet updated during the visit to ensure adequate headcounts are being conducted. I also interviewed three (3) employees, including the owner, assistant director, and one teacher. The administrative team and teacher stated that they were unaware of these allegations and that they had not been notified by any family members about a concern of supervision. Ms. Gray stated the teaching staff are always supposed to have eyes on the children, ensuring that they are circulating to engage with the children, and that they are required to use the face to name logs to ensure adequate head counts are conducted every thirty (30) minutes. The teacher designated to space four (4) stated she supervises the children by always keeping them in her eyesight and interacting with the children at all times. I also observed the supervision policy that states that all employees must be present and attentive in each space. The policy also states staff should never leave children unattended in classrooms and that regular head counts should take place. You stated this policy is reviewed up hire and annually. You stated this policy was reviewed on 7/9/2024 and is going to be reviewed again at the next staff meeting. I observed an incident log for the facility. The incident log had three incidents documented. However, I observed a total of six incident reports. The incident log was updated during the visit. Conclusion #1: Based on the above information and observations during today’s visit, there was not enough information to support the allegation. This allegation was unsubstantiated. One violation was cited during the visit. Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. During the visit, I observed an incident log that had three (3) incidents recorded on it with six (6) incident reports attached. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation that was cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance related to cited violations: • We discussed that all incident reports must be recorded on the incident log at the time the incident report is recorded. You updated the incident log during the visit. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 11/26/2024 Number Present: 32 Completed Date: 11/26/2024 Age: From 0 To 5 Total Minutes: 135 Time In: 08:55 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier and Melvin Frazier, Owners, and Taleena Gray, Assistant Director. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 11/26/24 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 12/6/23. A sanitation inspection was completed 1/29/24 with a superior classification. The last fire inspection was conducted 8/2/24. Program records and required postings were monitored. A fire drill was conducted on 10/9/24. A shelter in place drill was documented on 10/9/24. An outdoor inspection was documented on 11/1/24. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. During the visit, I observed one employee file that did not contain an updated health questionnaire. .0701(a) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. During the visit, I observed one employee file that did not have documentation of renewing the Recognizing and Responding to Suspicions of Child Maltreatment training within five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 12/10/24. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that each employee must have an updated annual health questionnaire on file each year. You had the employee complete a new health questionnaire during the visit. • We discussed that each employee must complete all areas of the health and safety trainings every five years. You stated the employee that was missing an updated Recognizing and Responding to Suspicions of Child Maltreatment certification may have the current certificate at home, but it was not available for review. We discussed that if the certificate is found, it will need to be placed in the employee file. If the certificate is not found, the training will need to be updated immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure you use the on-going training log to record each employee’s training hours for each year. Each employee should have a current on-going training log based on their hire date. For example, the employee hired on 06/11 should have an on-going training log for 06/11/23-06/11/24. Those hours were evaluated during the visit. Next year, this employee should have an on-going training log for hours received between 06/11/24 and 06/11/25. • We discussed the Ready to Go file during today’s visit. A Ready to Go File means a collection of information on children, staff and the facility, to utilize, if an evacuation occurs. The file shall include, a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and staff, staff contact information, Incident Report forms, an area map, and emergency telephone numbers. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new childcare providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 12/6/2023 Number Present: 1 Completed Date: 12/6/2023 Age: From 0 To 5 Total Minutes: 155 Time In: 08:55 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier and Melvin Frazier, Owners, and Taleena Gray, Floater. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/06/2023 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. On the playground used for older children, I observed several areas of mulch used for surfacing under a large playground structure measuring less than six inches. On the playground used for older children, I observed a double gate that would not close and was being held together by bungee cords. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 01/10/2023. A sanitation inspection was completed 11/22/2023 with a superior classification. A copy of this inspection was received during today's visit. The last fire inspection was conducted 07/12/2023. Program records and required postings were monitored. A fire drill was conducted on 11/02/2023. A shelter in place drill was documented on 09/02/2023. An outdoor inspection was documented on 12/01/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed on employee file that did not have a tuberculosis screening on file. I observed one employee file that completed health and safety trainings in September 2018 but did not have renewed certificates on file within five years. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in the locked janitorial closet. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. I did not observe any safety concerns inside. On the playground used for older children, I observed a double gate that would not close and was being held together by bungee cords. 10A NCAC 09 .0601(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. I observed several areas of mulch used for surfacing under a large playground structure measuring less than six inches. .0605(k)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. I observed on employee file that did not have a tuberculosis screening on file. .0701(d) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. I observed one employee file that completed health and safety trainings in September 2018 but did not have renewed certificates on file within five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 12/20/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Mulch used for surfacing under the large playground structure must measure at least six inches deep for a six-foot perimeter around the structure. We discussed adding mulch to ensure the depth and fall zones for the surfacing around the structure are met. • The double gate on the playground should be functioning. Bungee cords were being used to temporarily hold the gate closed but could cause a hazard. We discussed repairing the gate. During today’s visit, Mr. Frazier contacted someone to come and fix the gate. The individual arrived during the visit and began working on the gate. • Employees are required to have a TB on file prior to employment. During the visit, the employee contacted the physician, and they stated the TB test was completed and would fax a copy of the TB test to the facility. • Health and safety trainings must be renewed every five years. We discussed that each employee would have these completed within the five-year window and will place them in the file for review. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure to update your EPR plan in January 2024. Review the plan and make changes as necessary. Once you review the EPR plan, print the first page to reflect the review date. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 12/6/2023 Number Present: 1 Completed Date: 12/6/2023 Age: From 0 To 5 Total Minutes: 155 Time In: 08:55 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria Frazier and Melvin Frazier, Owners, and Taleena Gray, Floater. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/06/2023 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. On the playground used for older children, I observed several areas of mulch used for surfacing under a large playground structure measuring less than six inches. On the playground used for older children, I observed a double gate that would not close and was being held together by bungee cords. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 01/10/2023. A sanitation inspection was completed 11/22/2023 with a superior classification. A copy of this inspection was received during today's visit. The last fire inspection was conducted 07/12/2023. Program records and required postings were monitored. A fire drill was conducted on 11/02/2023. A shelter in place drill was documented on 09/02/2023. An outdoor inspection was documented on 12/01/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed on employee file that did not have a tuberculosis screening on file. I observed one employee file that completed health and safety trainings in September 2018 but did not have renewed certificates on file within five years. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in the locked janitorial closet. No medications were observed nor reported. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. I did not observe any safety concerns inside. On the playground used for older children, I observed a double gate that would not close and was being held together by bungee cords. 10A NCAC 09 .0601(a) 1867 The depth of the loose surfacing was not based on critical height of the equipment. I observed several areas of mulch used for surfacing under a large playground structure measuring less than six inches. .0605(k)(1-4) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. I observed on employee file that did not have a tuberculosis screening on file. .0701(d) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. I observed one employee file that completed health and safety trainings in September 2018 but did not have renewed certificates on file within five years. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 12/20/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Mulch used for surfacing under the large playground structure must measure at least six inches deep for a six-foot perimeter around the structure. We discussed adding mulch to ensure the depth and fall zones for the surfacing around the structure are met. • The double gate on the playground should be functioning. Bungee cords were being used to temporarily hold the gate closed but could cause a hazard. We discussed repairing the gate. During today’s visit, Mr. Frazier contacted someone to come and fix the gate. The individual arrived during the visit and began working on the gate. • Employees are required to have a TB on file prior to employment. During the visit, the employee contacted the physician, and they stated the TB test was completed and would fax a copy of the TB test to the facility. • Health and safety trainings must be renewed every five years. We discussed that each employee would have these completed within the five-year window and will place them in the file for review. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure to update your EPR plan in January 2024. Review the plan and make changes as necessary. Once you review the EPR plan, print the first page to reflect the review date. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: VICTORIA'S ACADEMY, INC. Facility ID: 34000371 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 7/18/2023 Number Present: 50 Completed Date: 7/18/2023 Age: From 0 To 12 Total Minutes: 125 Time In: 08:45 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Victoria and Melvin Frazier, Director and Owners. Your program currently operates with a four-star license effective 11/16/2018. Restrictions include first shift care; second shift care; and meeting enhanced ratios. The NC Secretary of State website was reviewed on 07/17/2023 and Victoria’s Academy, Inc. was listed as current and active. The program’s compliance history was 96% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children engaging in free play, outdoor play, and routine activities. Two new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. No medications were observed nor reported. Storage hazardous items was monitored today. Hazardous supplies are stored in the locked hallway closet. A playground inspection was recorded 07/10/2023. A fire drill was recorded 07/10/2023 A shelter in place drill for the facility was recorded 07/10/2023. The most recent fire inspection was on 07/12/2023. I received a copy of this inspection during today’s visit. I observed a sanitation inspection was last conducted on 12/16/2022 earning a superior classification. The program does not provide transportation. The following violation was cited during today’s visit: Violation Number Comment Rule 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. I observed that safe sleep checks have not been documented since June 2023. .0606(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 08/01/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. During today’s visit, we discussed that the legal designee form needed to be updated to reflect the correct corporation owner name. We also discussed that an appendix I was missing from the file. These documents were completed and received during today’s visit. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure to complete safe sleep checks on infants every fifteen minutes daily when napping. •Make sure to separate employee medical and personnel files. Medical files should include the employee medical report, tuberculosis test, and health questionnaire. •Complete the remaining orientation for your newest employee. •Make sure to remove pacifier straps if children are sleeping. •Stay in contact with the Department of Social Services regarding any children who may be receiving subsidy and meet special requirements. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.