First Step Preschool

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/8/2025 Number Present: 39 Completed Date: 4/8/2025 Age: From 0 To 5 Total Minutes: 115 Time In: 08:50 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Jim Mahometa, Floater. A brief telephone call took place with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 03/12/2025 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 05/14/2025. A sanitation inspection was completed 03/13/2025 with a superior classification. The last fire inspection was conducted 01/29/2025. Program records and required postings were monitored. A fire drill was conducted on 03/11/2025. A shelter in place drill was documented on 03/11/2025. An outdoor inspection was documented on 03/10/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in closets and cabinets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violation was cited during today’s visit: Violation Number Comment Rule 853 Incident logs were not completed and maintained as required. During the visit, I observed an incident log that was updated through February 2025. I observed incident reports from March and April that had not been recorded on the log. .0802(g)(1-6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violation cited during today's visit immediately and send me documentation verifying compliance on or before 04/22/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • Incident logs must be updated as incident reports are completed. Make sure you record all incident reports on the log as they are submitted to ensure this document is maintained. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. • Have all your staff update their WORKS accounts and make sure they have a WORKS letter on file for review. • There is one existing employee who will need to renew her Recognizing and Responding to Suspicions of Child Maltreatment training by June 2025. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/9/2024 Number Present: 32 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 08:30 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 10/08/2024 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 09/06/2024. A fire drill was recorded 09/23/2024. A shelter in place drill for the facility was recorded 09/07/2024. The most recent fire inspection was on 01/24/2024. I observed a sanitation inspection was last conducted on 05/16/2024 earning a superior classification. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. During the visit, I observed three diaper creams in space three that did not have medication authorization forms. 10A NCAC 09 .0803(4)(6-9) 1867 The depth of the loose surfacing was not based on critical height of the equipment. During the visit, I observed mulch surfacing around a large playground structure measuring approximately 4 inches deep. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/23/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: •Depth surfacing must be followed based on the critical height of all items. You stated you had mulch ordered due to the recent rain washing out your mulch. •All medications must have an authorization form. You stated the room was recently rearranged and the forms must have been misplaced but that you would get the forms completed immediately. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/9/2024 Number Present: 32 Completed Date: 10/9/2024 Age: From 0 To 5 Total Minutes: 90 Time In: 08:30 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 10/08/2024 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 09/06/2024. A fire drill was recorded 09/23/2024. A shelter in place drill for the facility was recorded 09/07/2024. The most recent fire inspection was on 01/24/2024. I observed a sanitation inspection was last conducted on 05/16/2024 earning a superior classification. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. During the visit, I observed three diaper creams in space three that did not have medication authorization forms. 10A NCAC 09 .0803(4)(6-9) 1867 The depth of the loose surfacing was not based on critical height of the equipment. During the visit, I observed mulch surfacing around a large playground structure measuring approximately 4 inches deep. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/23/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: •Depth surfacing must be followed based on the critical height of all items. You stated you had mulch ordered due to the recent rain washing out your mulch. •All medications must have an authorization form. You stated the room was recently rearranged and the forms must have been misplaced but that you would get the forms completed immediately. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0624-090L Visit Date: 6/13/2024 Number Present: 44 Completed Date: 6/13/2024 Age: From 0 To 9 Total Minutes: 60 Time In: 08:25 AM Time Out: 09:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. The allegations are as follows: There is a concern that an infant's feeding schedule was not followed. There is a concern of inadequate supervision in the classroom for infants. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit are documented in this visit summary. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 6/10/24 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that an infant's feeding schedule was not followed. Observation #1: During today’s visit, I visited space three, the classroom designated for infants. I observed four feeding plans posted in the classroom. I interviewed two employees including the Director and one teacher. The teacher stated that she provides bottles and meals to children based on the menu and their feeding schedule. The teacher stated when infants receive table food, they supervise the children closely and cut the food up into small pieces. The teacher stated she had never given a child something that was not listed on their feeding plan. The teacher also stated that if someone were to ever give something to a child that was not listed on the feeding schedule it was the employee’s responsibility to notify the director. Ms. Mahometa stated there was a child in care that was not drinking formula, water, or breastmilk from a cup. Ms. Mahometa stated a different teacher tried to give the child whole milk in an effort to ensure the child had fluids. Ms. Mahometa stated she spoke to the teacher and explained this was not the correct procedure and that the child should not have been given whole milk since it was not listed on their feeding schedule. I observed a feeding schedule for this child that reflected the child could have formula, breastmilk, and table food. Conclusion #1: Based on the above information and observations during today’s visit, there was enough information to support the allegation. This allegation was substantiated. Allegation #2: There is a concern of inadequate supervision in the classroom for infants. Observation #2: During today’s visit, I observed a supervision policy that stated children should always be supervised and eye contact should always be maintained to ensure supervision and ratios are being followed. I visited space three the classroom designated for infants. Supervision was adequate during the visit. I interviewed two employees including the Director and one teacher. Both employees stated they supervise children by watching them at all time and by always knowing where each child is at all times. Teachers are also expected to move around the classroom and always know how many kids they have at all times. Ms. Mahometa stated expectations of supervising children are discussed with employees during their orientation. Conclusion #2: Based on the above information and observations during today’s visit, there was not enough information to support the allegation. This allegation was unsubstantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) During today's visit, Ms. Mahometa confirmed one child was given whole milk when that was not listed on the infant's feeding plan. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 6/27/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .0902(a). Infants should only be given items listed on the feeding schedule to ensure they are given items they can have as determined by the parent. You stated that the teacher that gave the child the milk is no longer employed here and that you reviewed the infant feeding schedule process with the current teacher in the classroom to ensure this policy is followed moving forward and that you are having a staff meeting tomorrow and will review the policy with the whole staff. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • We discussed updating your supervision policy to include specific information about how you expect employees to supervise children so that it is documented in more detail and employees would be able to be reflect on if needed. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0624-090L Visit Date: 6/13/2024 Number Present: 44 Completed Date: 6/13/2024 Age: From 0 To 9 Total Minutes: 60 Time In: 08:25 AM Time Out: 09:25 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. The allegations are as follows: There is a concern that an infant's feeding schedule was not followed. There is a concern of inadequate supervision in the classroom for infants. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit are documented in this visit summary. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 6/10/24 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that an infant's feeding schedule was not followed. Observation #1: During today’s visit, I visited space three, the classroom designated for infants. I observed four feeding plans posted in the classroom. I interviewed two employees including the Director and one teacher. The teacher stated that she provides bottles and meals to children based on the menu and their feeding schedule. The teacher stated when infants receive table food, they supervise the children closely and cut the food up into small pieces. The teacher stated she had never given a child something that was not listed on their feeding plan. The teacher also stated that if someone were to ever give something to a child that was not listed on the feeding schedule it was the employee’s responsibility to notify the director. Ms. Mahometa stated there was a child in care that was not drinking formula, water, or breastmilk from a cup. Ms. Mahometa stated a different teacher tried to give the child whole milk in an effort to ensure the child had fluids. Ms. Mahometa stated she spoke to the teacher and explained this was not the correct procedure and that the child should not have been given whole milk since it was not listed on their feeding schedule. I observed a feeding schedule for this child that reflected the child could have formula, breastmilk, and table food. Conclusion #1: Based on the above information and observations during today’s visit, there was enough information to support the allegation. This allegation was substantiated. Allegation #2: There is a concern of inadequate supervision in the classroom for infants. Observation #2: During today’s visit, I observed a supervision policy that stated children should always be supervised and eye contact should always be maintained to ensure supervision and ratios are being followed. I visited space three the classroom designated for infants. Supervision was adequate during the visit. I interviewed two employees including the Director and one teacher. Both employees stated they supervise children by watching them at all time and by always knowing where each child is at all times. Teachers are also expected to move around the classroom and always know how many kids they have at all times. Ms. Mahometa stated expectations of supervising children are discussed with employees during their orientation. Conclusion #2: Based on the above information and observations during today’s visit, there was not enough information to support the allegation. This allegation was unsubstantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) During today's visit, Ms. Mahometa confirmed one child was given whole milk when that was not listed on the infant's feeding plan. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 6/27/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .0902(a). Infants should only be given items listed on the feeding schedule to ensure they are given items they can have as determined by the parent. You stated that the teacher that gave the child the milk is no longer employed here and that you reviewed the infant feeding schedule process with the current teacher in the classroom to ensure this policy is followed moving forward and that you are having a staff meeting tomorrow and will review the policy with the whole staff. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • We discussed updating your supervision policy to include specific information about how you expect employees to supervise children so that it is documented in more detail and employees would be able to be reflect on if needed. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 1 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 08:55 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/22/2024 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 06/22/2023. A sanitation inspection was completed 08/29/2023 with a superior classification. The last fire inspection was conducted 01/24/2024. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 05/02/2024. A shelter in place drill was documented on 03/07/2024. An outdoor inspection was documented on 05/02/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violation was cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. I did not observe a current activity plan posted in space six. GS 110-91(12); .0508(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited today was corrected during the visit. No letter is due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rules G.S. 110-91(12) and .0508(a) and that each group of children must have a current lesson plan posted. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Mahometa confirmed during today’s visit that the email was received and provided information that she has completed the webinar and are currently waiting for results from RTI. Make sure you complete the Asbestos training in the RTI portal. • J. Glenn is due to renew her Recognizing and Responding to Suspicions of Child Maltreatment by 06/18/2024. • Fluff the mulch on the playground around the slides. Add mulch to the bottom corner fence line near the facility sign. • We discussed your rated license during the visit and options that will be available to you. I will be sending you more information as we get closer to your prep year. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 1 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 08:55 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/22/2024 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 06/22/2023. A sanitation inspection was completed 08/29/2023 with a superior classification. The last fire inspection was conducted 01/24/2024. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 05/02/2024. A shelter in place drill was documented on 03/07/2024. An outdoor inspection was documented on 05/02/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violation was cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. I did not observe a current activity plan posted in space six. GS 110-91(12); .0508(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited today was corrected during the visit. No letter is due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rules G.S. 110-91(12) and .0508(a) and that each group of children must have a current lesson plan posted. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Mahometa confirmed during today’s visit that the email was received and provided information that she has completed the webinar and are currently waiting for results from RTI. Make sure you complete the Asbestos training in the RTI portal. • J. Glenn is due to renew her Recognizing and Responding to Suspicions of Child Maltreatment by 06/18/2024. • Fluff the mulch on the playground around the slides. Add mulch to the bottom corner fence line near the facility sign. • We discussed your rated license during the visit and options that will be available to you. I will be sending you more information as we get closer to your prep year. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 5/14/2024 Number Present: 1 Completed Date: 5/14/2024 Age: From 0 To 5 Total Minutes: 165 Time In: 08:55 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 04/22/2024 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 06/22/2023. A sanitation inspection was completed 08/29/2023 with a superior classification. The last fire inspection was conducted 01/24/2024. A copy of this inspection was received during the visit. Program records and required postings were monitored. A fire drill was conducted on 05/02/2024. A shelter in place drill was documented on 03/07/2024. An outdoor inspection was documented on 05/02/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violation was cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. I did not observe a current activity plan posted in space six. GS 110-91(12); .0508(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited today was corrected during the visit. No letter is due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rules G.S. 110-91(12) and .0508(a) and that each group of children must have a current lesson plan posted. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Mahometa confirmed during today’s visit that the email was received and provided information that she has completed the webinar and are currently waiting for results from RTI. Make sure you complete the Asbestos training in the RTI portal. • J. Glenn is due to renew her Recognizing and Responding to Suspicions of Child Maltreatment by 06/18/2024. • Fluff the mulch on the playground around the slides. Add mulch to the bottom corner fence line near the facility sign. • We discussed your rated license during the visit and options that will be available to you. I will be sending you more information as we get closer to your prep year. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 11/30/2023 Number Present: 39 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 115 Time In: 08:50 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 11/30/2023 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. In space five, I observed one uncovered outlet. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. One new staff was reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded on 11/08/2023. A fire drill was recorded on 11/07/2023. A shelter in place drill for the facility was recorded 09/07/2023. The most recent fire inspection was on 01/23/2023. I observed a sanitation inspection was last conducted on 08/29/2023 earning a superior classification. The program does not provide transportation. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space five, I observed one uncovered outlet. 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited during today’s visit was corrected during the visit. No compliance letter is due. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: •Make sure electrical outlets are covered with safety plugs at all times when not in use. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure you have a fire inspection completed prior to 01/23/2024. •Fluff the mulch at the bottom of the slides. There is mulch there, but it needs to be fluffed. •Make sure to keep a check on the bottom of the fence line. When the mulch starts to wash out, be sure to replace it so the bottom of the fence line meets the ground and there is no gap. •Staff files must be maintained for the duration of the employee or for one year post employment. •CPR and First Aid must be taken in real time. They must not be completed virtually. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 11/30/2023 Number Present: 39 Completed Date: 11/30/2023 Age: From 0 To 5 Total Minutes: 115 Time In: 08:50 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Edy Mahometa, Director. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The NC Secretary of State website was reviewed on 11/30/2023 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. In space five, I observed one uncovered outlet. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. One new staff was reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded on 11/08/2023. A fire drill was recorded on 11/07/2023. A shelter in place drill for the facility was recorded 09/07/2023. The most recent fire inspection was on 01/23/2023. I observed a sanitation inspection was last conducted on 08/29/2023 earning a superior classification. The program does not provide transportation. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In space five, I observed one uncovered outlet. 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited during today’s visit was corrected during the visit. No compliance letter is due. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: •Make sure electrical outlets are covered with safety plugs at all times when not in use. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure you have a fire inspection completed prior to 01/23/2024. •Fluff the mulch at the bottom of the slides. There is mulch there, but it needs to be fluffed. •Make sure to keep a check on the bottom of the fence line. When the mulch starts to wash out, be sure to replace it so the bottom of the fence line meets the ground and there is no gap. •Staff files must be maintained for the duration of the employee or for one year post employment. •CPR and First Aid must be taken in real time. They must not be completed virtually. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0923-234L Visit Date: 9/28/2023 Number Present: 38 Completed Date: 9/28/2023 Age: From 0 To 4 Total Minutes: 155 Time In: 08:30 AM Time Out: 11:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Jacqueline Glenn, Assistant Director. Jim Mahometa, Owner, arrived during today’s visit. The allegations are as follows: There is a concern that a child was not attended to in a nurturing and appropriate manner or in keeping with the child's developmental needs. There is a concern that safe pickup procedures were not followed. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit is documented in this visit summary. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/22/2023 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that a child was not attended to in a nurturing and appropriate manner or in keeping with the child's developmental needs. Observation #1: During today’s visit, I interviewed Jaqueline Glenn, Assistant Director, and Jim Mahometa, Owner. Ms. Glenn stated on 09/06/2023 at approximately 5:45 p.m., she and Jim Mahometa were the last employees present with one child aged three-years-old. Ms. Glenn stated the facility closed at 5:45 p.m. and she asked Mr. Mahometa what to do and she was directed by Mr. Mahometa to call the child’s parent. Ms. Glenn stated that she called the child’s mother and the mother stated that she just got home from work, and she was on her way. Ms. Glenn stated that at 6:00 p.m., the child’s sixteen-year-old sibling arrived at the facility on a bicycle. Mr. Mahometa stated that the sixteen-year-old sibling arrived at the facility with a standard bicycle, with no helmets, no seat, or safety gear. Ms. Glenn stated she told the sixteen-year-old sibling that she could not take the child. The sixteen-year-old attempted to leave with the child and Ms. Glenn reiterated that she could not take the child. Ms. Glenn stated that the sixteen-year-old contacted the mother of the child by telephone at that point and that Mr. Mahometa spoke to the mother by telephone and reiterated their policy to the mother. Mr. Mahometa stated that the mother was very upset on the telephone and was yelling. At that time, Mr. Mahometa called the police. Ms. Glenn stated that the sixteen-year-old sibling was very upset, yelling, and was trying to push past her to exit the building as Ms. Glenn was blocking the doorway. Ms. Glenn stated after about five minutes, the sixteen-year-old began wandering around the building so Ms. Glenn called the police department again to check the status of when an officer would arrive. Ms. Glenn stated at that time the sixteen-year-old went through the building entering the four-year-old classroom and exited the building through the parking lot access door in that space. Ms. Glenn notified Mr. Mahometa that the sibling had exited the building. Mr. Mahometa stated that to prevent the child from being taken by someone not on the pickup list he moved the sibling’s bicycle to inside the building. Ms. Glenn stated that the sibling was holding the child and began walking down the street toward their home and did not return to the facility with the child until the mother arrived at the facility. Ms. Glenn stated she left the facility at that time to go home but was called by the Winston-Salem Police Department asking that she come back to the facility and give her statement. Mr. Mahometa stated that he remained on site and waited until all parties arrived. Mr. Mahometa stated that the family showed up first and the Winston-Salem police department arrived shortly after. Mr. Mahometa stated that when the family arrived, he placed the bicycle in the back of the truck. Ms. Glenn stated she came back to the facility. Ms. Glenn stated that when she arrived back at the facility Mr. Mahometa, the mother, the sixteen-year-old sibling, the child, and three Winsto-Salem police officers were at the facility. Ms. Glenn and Mr. Mahometa stated that no employee ever touched the child or the sixteen-year-old sibling. Ms. Glenn stated everyone gave their statements to the police officers. Ms. Glenn stated that the child was immediately disenrolled at this time and was not allowed back at the facility. Ms. Glenn stated she gathered the child’s belongings and gave them to the police officer. Ms. Glenn stated that on 09/26/2023, a friend of the family arrived with the child that had been disenrolled trying to drop her off and Ms. Glenn notified the individual that the child was no longer enrolled here and was not allowed to stay at the facility. I visited space five, the classroom for children aged two-years-old. There are nine two-year-old children enrolled and seven two-year-old children were present during today’s visit with one employee present in the classroom. Supervision was adequate during the visit. In response to the complaint allegations, law enforcement was called to the facility as a result of the incident that took place on 09/06/2023. Information was obtained from an officer with the Winston-Salem Police Department on 09/27/2023. Information obtained from the officer did not support the allegations in the complaint that the child had visible marks from being pulled by the assistant director. The officer’s response did not result in criminal charges being filed or further actions being taken by law enforcement. Conclusion #1: Based on the above information and observations during today’s visit, there is not enough information to support the allegation. Therefore, this allegation was unsubstantiated. Allegation #2: There is a concern that safe pickup procedures were not followed. Observation #2: During today’s visit, I interviewed Jaqueline Glenn, Assistant Director. Ms. Glenn stated that the sixteen-year-old sibling had never been allowed to pick the child up from the facility because their policy states you must be listed on the application for pickup, and you must be at least eighteen years old to pick a child up. Ms. Glenn stated that the families are all given a handbook upon enrollment and verbally told during the enrollment process that anyone picking up a child must be listed on the application and be at least eighteen years old. Ms. Glenn also stated that the family must contact the facility if someone different is coming and that the individual must bring a photo I.D. at the time of pickup. Ms. Glenn stated that the sixteen-year-old sibling was not listed on the application for the child to be released to and that the sibling did not have a valid photo I.D. with her. Ms. Glenn also stated that the mother never called the facility to say the sixteen-year-old sibling was coming to pick the child up. During today’s visit, I also interviewed the teacher in the two-year-old classroom where the child was enrolled. The teacher stated the sixteen-year-old sibling arrived at the facility one time in the past to pick up the child. The teacher stated the sixteen-year-old was accompanied by the father and that they were told that day that the sixteen-year-old child could not come in alone to pick up the child. Ms. Glenn provided me with the facility’s operational and arrival and departure policies. The facility’s policy states, “Anyone picking up your child must provide a valid photo I.D. before we will release your child. It is our policy that no one under sixteen years of age, unless they are the child’s parent, be allowed to pick up a child”. Ms. Glenn stated this policy has been in effect for the duration of her time of employment at the facility, which is at least the last twelve years. During today’s visit, I observed arrival and departure sheets that show when the child is dropped off into the classroom but do not verify who picks up or drops the child off. I observed a child file and determined the sixteen-year-old sibling was not listed on the application for the child to be released. I observed an operational policy receipt form that was dated 01/02/2023 confirming that the family had received a copy of the operational policies. Conclusion #2: Based on the above information and observations during today’s visit, there was not enough information to support the allegation. Therefore, this allegation was unsubstantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. I observed operational policies that stated no one under sixteen years of age, unless they are the child’s parent, be allowed to pick up a child, however, families are verbally told they must be eighteen-years-old to pick up children. I did not observe verification that families were notified in writing of the change in this policy. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/12/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • We discussed during today’s visit that you need to revise your policy to clarify what you verbally tell the families during the time of enrollment so that it is documented in writing as well. You will need to give all families notice that the policy is changing in writing fourteen days prior to implementing the policy. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: FIRST STEP PRESCHOOL Facility ID: 34000920 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0923-234L Visit Date: 9/28/2023 Number Present: 38 Completed Date: 9/28/2023 Age: From 0 To 4 Total Minutes: 155 Time In: 08:30 AM Time Out: 11:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Jacqueline Glenn, Assistant Director. Jim Mahometa, Owner, arrived during today’s visit. The allegations are as follows: There is a concern that a child was not attended to in a nurturing and appropriate manner or in keeping with the child's developmental needs. There is a concern that safe pickup procedures were not followed. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit is documented in this visit summary. Your program currently operates with a four-star license. Restrictions include first shift only and meeting enhanced space. The license was observed, and restrictions were found in compliance. The NC Secretary of State website was reviewed on 09/22/2023 and First Step Preschool, LLC was listed as current and active. The program’s compliance history was 94% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that a child was not attended to in a nurturing and appropriate manner or in keeping with the child's developmental needs. Observation #1: During today’s visit, I interviewed Jaqueline Glenn, Assistant Director, and Jim Mahometa, Owner. Ms. Glenn stated on 09/06/2023 at approximately 5:45 p.m., she and Jim Mahometa were the last employees present with one child aged three-years-old. Ms. Glenn stated the facility closed at 5:45 p.m. and she asked Mr. Mahometa what to do and she was directed by Mr. Mahometa to call the child’s parent. Ms. Glenn stated that she called the child’s mother and the mother stated that she just got home from work, and she was on her way. Ms. Glenn stated that at 6:00 p.m., the child’s sixteen-year-old sibling arrived at the facility on a bicycle. Mr. Mahometa stated that the sixteen-year-old sibling arrived at the facility with a standard bicycle, with no helmets, no seat, or safety gear. Ms. Glenn stated she told the sixteen-year-old sibling that she could not take the child. The sixteen-year-old attempted to leave with the child and Ms. Glenn reiterated that she could not take the child. Ms. Glenn stated that the sixteen-year-old contacted the mother of the child by telephone at that point and that Mr. Mahometa spoke to the mother by telephone and reiterated their policy to the mother. Mr. Mahometa stated that the mother was very upset on the telephone and was yelling. At that time, Mr. Mahometa called the police. Ms. Glenn stated that the sixteen-year-old sibling was very upset, yelling, and was trying to push past her to exit the building as Ms. Glenn was blocking the doorway. Ms. Glenn stated after about five minutes, the sixteen-year-old began wandering around the building so Ms. Glenn called the police department again to check the status of when an officer would arrive. Ms. Glenn stated at that time the sixteen-year-old went through the building entering the four-year-old classroom and exited the building through the parking lot access door in that space. Ms. Glenn notified Mr. Mahometa that the sibling had exited the building. Mr. Mahometa stated that to prevent the child from being taken by someone not on the pickup list he moved the sibling’s bicycle to inside the building. Ms. Glenn stated that the sibling was holding the child and began walking down the street toward their home and did not return to the facility with the child until the mother arrived at the facility. Ms. Glenn stated she left the facility at that time to go home but was called by the Winston-Salem Police Department asking that she come back to the facility and give her statement. Mr. Mahometa stated that he remained on site and waited until all parties arrived. Mr. Mahometa stated that the family showed up first and the Winston-Salem police department arrived shortly after. Mr. Mahometa stated that when the family arrived, he placed the bicycle in the back of the truck. Ms. Glenn stated she came back to the facility. Ms. Glenn stated that when she arrived back at the facility Mr. Mahometa, the mother, the sixteen-year-old sibling, the child, and three Winsto-Salem police officers were at the facility. Ms. Glenn and Mr. Mahometa stated that no employee ever touched the child or the sixteen-year-old sibling. Ms. Glenn stated everyone gave their statements to the police officers. Ms. Glenn stated that the child was immediately disenrolled at this time and was not allowed back at the facility. Ms. Glenn stated she gathered the child’s belongings and gave them to the police officer. Ms. Glenn stated that on 09/26/2023, a friend of the family arrived with the child that had been disenrolled trying to drop her off and Ms. Glenn notified the individual that the child was no longer enrolled here and was not allowed to stay at the facility. I visited space five, the classroom for children aged two-years-old. There are nine two-year-old children enrolled and seven two-year-old children were present during today’s visit with one employee present in the classroom. Supervision was adequate during the visit. In response to the complaint allegations, law enforcement was called to the facility as a result of the incident that took place on 09/06/2023. Information was obtained from an officer with the Winston-Salem Police Department on 09/27/2023. Information obtained from the officer did not support the allegations in the complaint that the child had visible marks from being pulled by the assistant director. The officer’s response did not result in criminal charges being filed or further actions being taken by law enforcement. Conclusion #1: Based on the above information and observations during today’s visit, there is not enough information to support the allegation. Therefore, this allegation was unsubstantiated. Allegation #2: There is a concern that safe pickup procedures were not followed. Observation #2: During today’s visit, I interviewed Jaqueline Glenn, Assistant Director. Ms. Glenn stated that the sixteen-year-old sibling had never been allowed to pick the child up from the facility because their policy states you must be listed on the application for pickup, and you must be at least eighteen years old to pick a child up. Ms. Glenn stated that the families are all given a handbook upon enrollment and verbally told during the enrollment process that anyone picking up a child must be listed on the application and be at least eighteen years old. Ms. Glenn also stated that the family must contact the facility if someone different is coming and that the individual must bring a photo I.D. at the time of pickup. Ms. Glenn stated that the sixteen-year-old sibling was not listed on the application for the child to be released to and that the sibling did not have a valid photo I.D. with her. Ms. Glenn also stated that the mother never called the facility to say the sixteen-year-old sibling was coming to pick the child up. During today’s visit, I also interviewed the teacher in the two-year-old classroom where the child was enrolled. The teacher stated the sixteen-year-old sibling arrived at the facility one time in the past to pick up the child. The teacher stated the sixteen-year-old was accompanied by the father and that they were told that day that the sixteen-year-old child could not come in alone to pick up the child. Ms. Glenn provided me with the facility’s operational and arrival and departure policies. The facility’s policy states, “Anyone picking up your child must provide a valid photo I.D. before we will release your child. It is our policy that no one under sixteen years of age, unless they are the child’s parent, be allowed to pick up a child”. Ms. Glenn stated this policy has been in effect for the duration of her time of employment at the facility, which is at least the last twelve years. During today’s visit, I observed arrival and departure sheets that show when the child is dropped off into the classroom but do not verify who picks up or drops the child off. I observed a child file and determined the sixteen-year-old sibling was not listed on the application for the child to be released. I observed an operational policy receipt form that was dated 01/02/2023 confirming that the family had received a copy of the operational policies. Conclusion #2: Based on the above information and observations during today’s visit, there was not enough information to support the allegation. Therefore, this allegation was unsubstantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. I observed operational policies that stated no one under sixteen years of age, unless they are the child’s parent, be allowed to pick up a child, however, families are verbally told they must be eighteen-years-old to pick up children. I did not observe verification that families were notified in writing of the change in this policy. 10A NCAC 09 .0514(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/12/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • We discussed during today’s visit that you need to revise your policy to clarify what you verbally tell the families during the time of enrollment so that it is documented in writing as well. You will need to give all families notice that the policy is changing in writing fourteen days prior to implementing the policy. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times