Family Services, Inc. At Washington Park

10A NCAC 09 .0604 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 6/10/2026 Number Present: 6 Completed Date: 6/10/2026 Age: From 2 To 3 Total Minutes: 100 Time In: 09:05 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements with a rated license assessment. This visit was also used to monitor compliance with applicable childcare requirements located in Child Care Rule Section .3000 in spaces one (1) and two (2), where children participating in the NC Pre-K program are cared for. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 5/11/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and small groups. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 8/18/25. A sanitation inspection was completed 12/3/25 with a superior classification. The last fire inspection was conducted 8/14/25. Program records and required postings were monitored. A fire drill was conducted on 5/28/26. A lockdown drill was documented on 4/12/26. An outdoor inspection was documented on 6/1/26. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. You stated you have not went on any field trips this year. However, if you do go on field trips, you use a vehicle that is housed at a sister site. The vehicle that is used for transportation is housed at sister school and was monitored by Cara McKeown-Stewart on 1/6/26. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, M. Martinez, M. Boone, and teachers, Y. Crews, and K. Hairston. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2025 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two (2) times per year and two (2) home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered electrical outlet in space three (3). 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The one (1) violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that electrical outlets must be covered at all times. You used a safety plug to cover the one (1) uncovered outlet during the visit. Rated License Information: You submitted your application for re-assessment on 5/27/26. You have chosen the Accreditation and Head Start pathway. Head Start Designation: You submitted your Request to Use Head Start Licensure Pathway to Earn a Star Rated License on 5/27/26. Your facility was verified as a NC Head Start grantee site on 5/27/26. Staff/Child Ratios: You submitted the staff/child ratio form on 6/10/26. Your facility will meet head start ratios. Quality Initiatives: Today we discussed that you have the option to be recognized for Quality Initiatives. Per Child Care Rule 10A NCAC 09 .3224 Recognition of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives are not used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. The Division will issue recognition of quality initiatives upon verification. Your facility meets nineteen (19) initiatives. Based on the above information, your facility is eligible for a five (5) star license. A new license will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • We discussed that all employees must be recorded in the ABCMS Provider Portal within five (5) days of hire. I could not access the ABCMS Provider Portal during the visit. Please make sure your portal is current at all times. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 6/10/2026 Number Present: 6 Completed Date: 6/10/2026 Age: From 2 To 3 Total Minutes: 100 Time In: 09:05 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements with a rated license assessment. This visit was also used to monitor compliance with applicable childcare requirements located in Child Care Rule Section .3000 in spaces one (1) and two (2), where children participating in the NC Pre-K program are cared for. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 5/11/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and small groups. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 8/18/25. A sanitation inspection was completed 12/3/25 with a superior classification. The last fire inspection was conducted 8/14/25. Program records and required postings were monitored. A fire drill was conducted on 5/28/26. A lockdown drill was documented on 4/12/26. An outdoor inspection was documented on 6/1/26. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. You stated you have not went on any field trips this year. However, if you do go on field trips, you use a vehicle that is housed at a sister site. The vehicle that is used for transportation is housed at sister school and was monitored by Cara McKeown-Stewart on 1/6/26. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, M. Martinez, M. Boone, and teachers, Y. Crews, and K. Hairston. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2025 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two (2) times per year and two (2) home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered electrical outlet in space three (3). 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The one (1) violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that electrical outlets must be covered at all times. You used a safety plug to cover the one (1) uncovered outlet during the visit. Rated License Information: You submitted your application for re-assessment on 5/27/26. You have chosen the Accreditation and Head Start pathway. Head Start Designation: You submitted your Request to Use Head Start Licensure Pathway to Earn a Star Rated License on 5/27/26. Your facility was verified as a NC Head Start grantee site on 5/27/26. Staff/Child Ratios: You submitted the staff/child ratio form on 6/10/26. Your facility will meet head start ratios. Quality Initiatives: Today we discussed that you have the option to be recognized for Quality Initiatives. Per Child Care Rule 10A NCAC 09 .3224 Recognition of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives are not used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. The Division will issue recognition of quality initiatives upon verification. Your facility meets nineteen (19) initiatives. Based on the above information, your facility is eligible for a five (5) star license. A new license will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • We discussed that all employees must be recorded in the ABCMS Provider Portal within five (5) days of hire. I could not access the ABCMS Provider Portal during the visit. Please make sure your portal is current at all times. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3224 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 6/10/2026 Number Present: 6 Completed Date: 6/10/2026 Age: From 2 To 3 Total Minutes: 100 Time In: 09:05 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements with a rated license assessment. This visit was also used to monitor compliance with applicable childcare requirements located in Child Care Rule Section .3000 in spaces one (1) and two (2), where children participating in the NC Pre-K program are cared for. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 5/11/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and small groups. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 8/18/25. A sanitation inspection was completed 12/3/25 with a superior classification. The last fire inspection was conducted 8/14/25. Program records and required postings were monitored. A fire drill was conducted on 5/28/26. A lockdown drill was documented on 4/12/26. An outdoor inspection was documented on 6/1/26. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. You stated you have not went on any field trips this year. However, if you do go on field trips, you use a vehicle that is housed at a sister site. The vehicle that is used for transportation is housed at sister school and was monitored by Cara McKeown-Stewart on 1/6/26. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, M. Martinez, M. Boone, and teachers, Y. Crews, and K. Hairston. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2025 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two (2) times per year and two (2) home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered electrical outlet in space three (3). 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The one (1) violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that electrical outlets must be covered at all times. You used a safety plug to cover the one (1) uncovered outlet during the visit. Rated License Information: You submitted your application for re-assessment on 5/27/26. You have chosen the Accreditation and Head Start pathway. Head Start Designation: You submitted your Request to Use Head Start Licensure Pathway to Earn a Star Rated License on 5/27/26. Your facility was verified as a NC Head Start grantee site on 5/27/26. Staff/Child Ratios: You submitted the staff/child ratio form on 6/10/26. Your facility will meet head start ratios. Quality Initiatives: Today we discussed that you have the option to be recognized for Quality Initiatives. Per Child Care Rule 10A NCAC 09 .3224 Recognition of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives are not used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. The Division will issue recognition of quality initiatives upon verification. Your facility meets nineteen (19) initiatives. Based on the above information, your facility is eligible for a five (5) star license. A new license will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • We discussed that all employees must be recorded in the ABCMS Provider Portal within five (5) days of hire. I could not access the ABCMS Provider Portal during the visit. Please make sure your portal is current at all times. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 6/10/2026 Number Present: 6 Completed Date: 6/10/2026 Age: From 2 To 3 Total Minutes: 100 Time In: 09:05 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements with a rated license assessment. This visit was also used to monitor compliance with applicable childcare requirements located in Child Care Rule Section .3000 in spaces one (1) and two (2), where children participating in the NC Pre-K program are cared for. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 5/11/26 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and small groups. I observed materials and activities that were available to the children in the classrooms. The last annual compliance visit was conducted on 8/18/25. A sanitation inspection was completed 12/3/25 with a superior classification. The last fire inspection was conducted 8/14/25. Program records and required postings were monitored. A fire drill was conducted on 5/28/26. A lockdown drill was documented on 4/12/26. An outdoor inspection was documented on 6/1/26. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. You stated you have not went on any field trips this year. However, if you do go on field trips, you use a vehicle that is housed at a sister site. The vehicle that is used for transportation is housed at sister school and was monitored by Cara McKeown-Stewart on 1/6/26. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, M. Martinez, M. Boone, and teachers, Y. Crews, and K. Hairston. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2025 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three (3) times per year: at the beginning, middle and end of the school year. The first day of school was 08/18/2025. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two (2) times per year and two (2) home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered electrical outlet in space three (3). 10A NCAC 09 .0604(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The one (1) violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that electrical outlets must be covered at all times. You used a safety plug to cover the one (1) uncovered outlet during the visit. Rated License Information: You submitted your application for re-assessment on 5/27/26. You have chosen the Accreditation and Head Start pathway. Head Start Designation: You submitted your Request to Use Head Start Licensure Pathway to Earn a Star Rated License on 5/27/26. Your facility was verified as a NC Head Start grantee site on 5/27/26. Staff/Child Ratios: You submitted the staff/child ratio form on 6/10/26. Your facility will meet head start ratios. Quality Initiatives: Today we discussed that you have the option to be recognized for Quality Initiatives. Per Child Care Rule 10A NCAC 09 .3224 Recognition of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives are not used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. The Division will issue recognition of quality initiatives upon verification. Your facility meets nineteen (19) initiatives. Based on the above information, your facility is eligible for a five (5) star license. A new license will be mailed directly to you and must be posted upon receipt. At that time, return the old license to me as it remains property of the State of North Carolina. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • We discussed that all employees must be recorded in the ABCMS Provider Portal within five (5) days of hire. I could not access the ABCMS Provider Portal during the visit. Please make sure your portal is current at all times. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 8/18/2025 Number Present: 40 Completed Date: 8/18/2025 Age: From 2 To 4 Total Minutes: 190 Time In: 08:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 08/08/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breaking, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 9/10/2024. A sanitation inspection was completed 2/10/2025 with a superior classification. The last fire inspection was conducted on 8/14/2025 Program records and required postings were monitored. A fire drill was conducted on 07/16/2025. A shelter in place drill was documented on 06/02/2025. An outdoor inspection was documented on 07/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Long stated field trips will take place this year. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an announced visit on 06/04/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Summary of the Law. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered outlet in space one (1). 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the visit, I observed a bottle of Fabuloso cleaner stored in an unlocked cabinet less the five (5) vertical foot from the ground. .2820(b) 901 A written copy of the discipline policy was not provided and/or explained to each child’s parent, at the time of enrollment by the person who conducted the enrollment conference. During the visit, I observed three (3) child files that did not have a signed document reflecting they had received the Discipline policy. .1804(a) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Shaken Baby Syndrome policy. .0608(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/3/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that all outlets must be covered when not in use. The one uncovered outlet was covered during the visit. • We discussed that all cleaning supplies must be kept in locked storage. You removed the Fabuloso during the visit and placed it in locked storage. • We discussed that each child’s file must have documentation showing they received the facility’s Shaken Baby Policy, Discipline Policy, and Summary of the Law. You stated you would have these forms signed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On the ABCMS Provider Portal, make sure all employees are hired. Also, make sure you delete all expired employees and maintain a current roster. • You stated that you plan to conduct field trips for preschool aged children this year. We discussed that prior to transporting children; you need to post the facilities safe arrival and departure where it will be visible to families of enrolled children. We also discussed that you would need to ensure your transportation binder is accessible. This binder should include permission forms, emergency information on children (including pictures) and staff, the bus log, and any emergency medical action plans required to be in the binder. You will also need to ensure that you post a schedule of off premise activities in each participating classroom where it can be viewed by parents, and a copy shall be given to parents. The schedule shall be current and shall include the: (A) location of the activity; (B) purpose of the activity; (C) time the activity will take place; (D) date of the activity; and (E) name of the person(s) to be contacted in the event of an emergency. • Make sure each classroom that utilizes screen time has their screen time log accessible to document all screen time. • On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. • Recently, Governor Stein signed HB 412 into law, which became Session Law 2025-36. The law includes revisions to several sections within Chapter 110 of the NC General Statutes regarding childcare and early childhood education. It requires DCDEE to develop and propose a possible plan to separate the quality rating improvement system (QRIS) from the requirements and payments for participation in the Subsidized Child Care Assistance (SCCA) Program. Some of the wide-ranging regulatory options and changes include lead teacher requirements and responsibilities, new education equivalencies, space and equipment requirements in a public-school serving school age children, group sizes for centers, and exemptions for Department of Defense certified family childcare homes. In addition, the law addresses childcare business-related issues such as residential building code and liability insurance. DCDEE is working to bring our staff and partners up to date with the new law and will update our materials and website as soon as possible. • Make sure you are signed up to receive the Raise NC Newsletters as information will be shared with you all about important DCDEE updates through these newsletters. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 8/18/2025 Number Present: 40 Completed Date: 8/18/2025 Age: From 2 To 4 Total Minutes: 190 Time In: 08:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 08/08/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breaking, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 9/10/2024. A sanitation inspection was completed 2/10/2025 with a superior classification. The last fire inspection was conducted on 8/14/2025 Program records and required postings were monitored. A fire drill was conducted on 07/16/2025. A shelter in place drill was documented on 06/02/2025. An outdoor inspection was documented on 07/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Long stated field trips will take place this year. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an announced visit on 06/04/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Summary of the Law. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered outlet in space one (1). 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the visit, I observed a bottle of Fabuloso cleaner stored in an unlocked cabinet less the five (5) vertical foot from the ground. .2820(b) 901 A written copy of the discipline policy was not provided and/or explained to each child’s parent, at the time of enrollment by the person who conducted the enrollment conference. During the visit, I observed three (3) child files that did not have a signed document reflecting they had received the Discipline policy. .1804(a) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Shaken Baby Syndrome policy. .0608(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/3/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that all outlets must be covered when not in use. The one uncovered outlet was covered during the visit. • We discussed that all cleaning supplies must be kept in locked storage. You removed the Fabuloso during the visit and placed it in locked storage. • We discussed that each child’s file must have documentation showing they received the facility’s Shaken Baby Policy, Discipline Policy, and Summary of the Law. You stated you would have these forms signed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On the ABCMS Provider Portal, make sure all employees are hired. Also, make sure you delete all expired employees and maintain a current roster. • You stated that you plan to conduct field trips for preschool aged children this year. We discussed that prior to transporting children; you need to post the facilities safe arrival and departure where it will be visible to families of enrolled children. We also discussed that you would need to ensure your transportation binder is accessible. This binder should include permission forms, emergency information on children (including pictures) and staff, the bus log, and any emergency medical action plans required to be in the binder. You will also need to ensure that you post a schedule of off premise activities in each participating classroom where it can be viewed by parents, and a copy shall be given to parents. The schedule shall be current and shall include the: (A) location of the activity; (B) purpose of the activity; (C) time the activity will take place; (D) date of the activity; and (E) name of the person(s) to be contacted in the event of an emergency. • Make sure each classroom that utilizes screen time has their screen time log accessible to document all screen time. • On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. • Recently, Governor Stein signed HB 412 into law, which became Session Law 2025-36. The law includes revisions to several sections within Chapter 110 of the NC General Statutes regarding childcare and early childhood education. It requires DCDEE to develop and propose a possible plan to separate the quality rating improvement system (QRIS) from the requirements and payments for participation in the Subsidized Child Care Assistance (SCCA) Program. Some of the wide-ranging regulatory options and changes include lead teacher requirements and responsibilities, new education equivalencies, space and equipment requirements in a public-school serving school age children, group sizes for centers, and exemptions for Department of Defense certified family childcare homes. In addition, the law addresses childcare business-related issues such as residential building code and liability insurance. DCDEE is working to bring our staff and partners up to date with the new law and will update our materials and website as soon as possible. • Make sure you are signed up to receive the Raise NC Newsletters as information will be shared with you all about important DCDEE updates through these newsletters. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 8/18/2025 Number Present: 40 Completed Date: 8/18/2025 Age: From 2 To 4 Total Minutes: 190 Time In: 08:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 08/08/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 95% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breaking, engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 9/10/2024. A sanitation inspection was completed 2/10/2025 with a superior classification. The last fire inspection was conducted on 8/14/2025 Program records and required postings were monitored. A fire drill was conducted on 07/16/2025. A shelter in place drill was documented on 06/02/2025. An outdoor inspection was documented on 07/01/2025. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. The program has not provided transportation at this time. Ms. Long stated field trips will take place this year. The vehicle that will be used for transportation is housed at a sister school and was monitored by Cara McKeown-Stewart on an announced visit on 06/04/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Summary of the Law. GS 110-102 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one (1) uncovered outlet in space one (1). 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the visit, I observed a bottle of Fabuloso cleaner stored in an unlocked cabinet less the five (5) vertical foot from the ground. .2820(b) 901 A written copy of the discipline policy was not provided and/or explained to each child’s parent, at the time of enrollment by the person who conducted the enrollment conference. During the visit, I observed three (3) child files that did not have a signed document reflecting they had received the Discipline policy. .1804(a) 1871 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with parents of currently enrolled children 0-5 within 30 days of adopting the policy. During the visit, I observed four (4) child files that did not have a signed document reflecting they had received the Shaken Baby Syndrome policy. .0608(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/3/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that all outlets must be covered when not in use. The one uncovered outlet was covered during the visit. • We discussed that all cleaning supplies must be kept in locked storage. You removed the Fabuloso during the visit and placed it in locked storage. • We discussed that each child’s file must have documentation showing they received the facility’s Shaken Baby Policy, Discipline Policy, and Summary of the Law. You stated you would have these forms signed immediately. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On the ABCMS Provider Portal, make sure all employees are hired. Also, make sure you delete all expired employees and maintain a current roster. • You stated that you plan to conduct field trips for preschool aged children this year. We discussed that prior to transporting children; you need to post the facilities safe arrival and departure where it will be visible to families of enrolled children. We also discussed that you would need to ensure your transportation binder is accessible. This binder should include permission forms, emergency information on children (including pictures) and staff, the bus log, and any emergency medical action plans required to be in the binder. You will also need to ensure that you post a schedule of off premise activities in each participating classroom where it can be viewed by parents, and a copy shall be given to parents. The schedule shall be current and shall include the: (A) location of the activity; (B) purpose of the activity; (C) time the activity will take place; (D) date of the activity; and (E) name of the person(s) to be contacted in the event of an emergency. • Make sure each classroom that utilizes screen time has their screen time log accessible to document all screen time. • On June 26th, the North Carolina Rules Review Commission (RRC) approved the QRIS Modernization rules adopted by the NC Child Care Commission during their April meeting. The Division of Child Development and Early Education is preparing a summary of the rules, an online training module for Moodle, and an implementation plan. A webinar will be scheduled later to share the implementation plan and will also provide resources that can assist you with understanding the new rules. The implementation plan will allow time for administrators/operators to learn and understand the different pathways and the changes within our system. We encourage you to visit the QRIS Modernization page on the DCDEE website to learn more now. • Recently, Governor Stein signed HB 412 into law, which became Session Law 2025-36. The law includes revisions to several sections within Chapter 110 of the NC General Statutes regarding childcare and early childhood education. It requires DCDEE to develop and propose a possible plan to separate the quality rating improvement system (QRIS) from the requirements and payments for participation in the Subsidized Child Care Assistance (SCCA) Program. Some of the wide-ranging regulatory options and changes include lead teacher requirements and responsibilities, new education equivalencies, space and equipment requirements in a public-school serving school age children, group sizes for centers, and exemptions for Department of Defense certified family childcare homes. In addition, the law addresses childcare business-related issues such as residential building code and liability insurance. DCDEE is working to bring our staff and partners up to date with the new law and will update our materials and website as soon as possible. • Make sure you are signed up to receive the Raise NC Newsletters as information will be shared with you all about important DCDEE updates through these newsletters. • Make sure all employees have updated WORKS letters on file available for review. When evaluating education, we can only use the WORKS letters to determine each employee’s star rating. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 3/20/2025 Number Present: 64 Completed Date: 3/20/2025 Age: From 2 To 5 Total Minutes: 135 Time In: 08:35 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was reviewed on 02/11/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 03/03/205. A fire drill was recorded 03/19/2025. A shelter in place drill for the facility was recorded 03/07/2025. The most recent fire inspection was on 08/20/2024. I observed a sanitation inspection was last conducted on 02/10/2025 earning a superior classification. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, A. Mangapora and teacher, Y. Crews. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2024 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/19/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year and two home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one uncovered outlet in space three (3). 10A NCAC 09 .0604(c) 1767 The health assessment did not include a vision screening. During the visit, I observed one NC Pre-K child file that did not have a health assessment including a vision screening. .3005 (a)(3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 04/03/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that outlets must be covered using a plug or furniture when not in use. You covered the exposed outlet during the visit. • We discussed that all NC Pre-K children must have a health assessment that includes vision screening. You stated the child had an attempted screening at her three year old physical but we were not able to locate a completed vision screening for one child. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 3/20/2025 Number Present: 64 Completed Date: 3/20/2025 Age: From 2 To 5 Total Minutes: 135 Time In: 08:35 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was reviewed on 02/11/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 03/03/205. A fire drill was recorded 03/19/2025. A shelter in place drill for the facility was recorded 03/07/2025. The most recent fire inspection was on 08/20/2024. I observed a sanitation inspection was last conducted on 02/10/2025 earning a superior classification. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, A. Mangapora and teacher, Y. Crews. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2024 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/19/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year and two home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one uncovered outlet in space three (3). 10A NCAC 09 .0604(c) 1767 The health assessment did not include a vision screening. During the visit, I observed one NC Pre-K child file that did not have a health assessment including a vision screening. .3005 (a)(3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 04/03/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that outlets must be covered using a plug or furniture when not in use. You covered the exposed outlet during the visit. • We discussed that all NC Pre-K children must have a health assessment that includes vision screening. You stated the child had an attempted screening at her three year old physical but we were not able to locate a completed vision screening for one child. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 3/20/2025 Number Present: 64 Completed Date: 3/20/2025 Age: From 2 To 5 Total Minutes: 135 Time In: 08:35 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was reviewed on 02/11/2025 and Family Services, Inc. was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 03/03/205. A fire drill was recorded 03/19/2025. A shelter in place drill for the facility was recorded 03/07/2025. The most recent fire inspection was on 08/20/2024. I observed a sanitation inspection was last conducted on 02/10/2025 earning a superior classification. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, A. Mangapora and teacher, Y. Crews. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated you completed the DIAL-4 screenings mainly in August 2024 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/19/2024. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year and two home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violations were cited during today’s visit: Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. During the visit, I observed one uncovered outlet in space three (3). 10A NCAC 09 .0604(c) 1767 The health assessment did not include a vision screening. During the visit, I observed one NC Pre-K child file that did not have a health assessment including a vision screening. .3005 (a)(3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 04/03/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that outlets must be covered using a plug or furniture when not in use. You covered the exposed outlet during the visit. • We discussed that all NC Pre-K children must have a health assessment that includes vision screening. You stated the child had an attempted screening at her three year old physical but we were not able to locate a completed vision screening for one child. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The hold harmless was extended until the QRIS modernization has been completed. The previous cohort model is no longer in effect. Starting on February 1, 2025, the ECERS-3, ITERS-3, and FCCERS-3—also known as the "3s"—will be used for DCDEE environment rating scale assessments. The DCDEE and the North Carolina Rated License Assessment Project (NCRLAP) are collaboratively working on preparations for the transition to the third editions. These third editions come with a spiral binding at the top, replacing the current revised editions. Visit the NCRLAP’s website for more information about updated resources, credit hour trainings, and outreach assessment opportunities to help you become familiar with these tools. For official environment rating scale assessments for a NC Star Rated License, the NCRLAP will use the Revised editions until February 1, 2025. You can find more information at this link: https://ncrlap.org/Resources/pages/get-ready-for-3s/ • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 63 Completed Date: 9/10/2024 Age: From 2 To 5 Total Minutes: 155 Time In: 09:00 AM Time Out: 11:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, Emily Lamquaye, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 08/08/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 10/04/2023. A sanitation inspection was completed 01/03/2024 with a superior classification. The last fire inspection was conducted 08/20/2024. Program records and required postings were monitored. A fire drill was conducted on 08/30/2024. A shelter in place drill was documented on 07/08/2024. An outdoor inspection was documented on 09/03/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. During the visit, I observed a section of fencing on the big playground that measured 3 foot 8 inches high rather than the required 4 foot high. GS 110-91(6); .0605((i) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. During the visit, I do not observe a playground inspection documented for August 2024. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 09/24/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Checks of the outdoor play areas are required to be documented at least monthly on the playground safety checklist. Although you should be checking the area daily prior to use, documentation must be on file to verify a monthly check has been completed to maintain a safe outdoor environment for staff and children. We discussed setting a reminder to ensure that you are conducting these inspections monthly. • Outdoor play area must be enclosed by fence with a minimum height of 4 feet to ensure that children are in a safe outdoor environment. We discussed during the visit that you can move the piled-up mulch and leaves away from the bottom of the fence to ensure the fence is 48 inches rather than the current 44 inches. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure your employee medical files are stored behind the divider folders rather than in a separate divider section. The must be stored completely separately form the personnel files. • Please make sure all employees update their information in WORKS and print their WORKS letters for their files. These letters are what we use during the rated license process. • The hold harmless was extended. At this time, the cohorts are halted, and the star rated license process will not take place until after the QRIS modernization is completed. The only way the rated license process would take place is if you requested it. • Beginning February 2025, NCRLAP will begin using the ERS-Third Edition books. In preparation for the change to the third edition books, you can visit this website to learn more information about preparing for the threes: https://ncrlap.org/Resources/pages/get-ready-for-3s/ At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 9/10/2024 Number Present: 63 Completed Date: 9/10/2024 Age: From 2 To 5 Total Minutes: 155 Time In: 09:00 AM Time Out: 11:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, Emily Lamquaye, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 08/08/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 10/04/2023. A sanitation inspection was completed 01/03/2024 with a superior classification. The last fire inspection was conducted 08/20/2024. Program records and required postings were monitored. A fire drill was conducted on 08/30/2024. A shelter in place drill was documented on 07/08/2024. An outdoor inspection was documented on 09/03/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in locked closets. Storage and administration of medication were monitored. Medication authorization was monitored. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 824 Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. During the visit, I observed a section of fencing on the big playground that measured 3 foot 8 inches high rather than the required 4 foot high. GS 110-91(6); .0605((i) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. During the visit, I do not observe a playground inspection documented for August 2024. .0605(q) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 09/24/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Checks of the outdoor play areas are required to be documented at least monthly on the playground safety checklist. Although you should be checking the area daily prior to use, documentation must be on file to verify a monthly check has been completed to maintain a safe outdoor environment for staff and children. We discussed setting a reminder to ensure that you are conducting these inspections monthly. • Outdoor play area must be enclosed by fence with a minimum height of 4 feet to ensure that children are in a safe outdoor environment. We discussed during the visit that you can move the piled-up mulch and leaves away from the bottom of the fence to ensure the fence is 48 inches rather than the current 44 inches. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Make sure your employee medical files are stored behind the divider folders rather than in a separate divider section. The must be stored completely separately form the personnel files. • Please make sure all employees update their information in WORKS and print their WORKS letters for their files. These letters are what we use during the rated license process. • The hold harmless was extended. At this time, the cohorts are halted, and the star rated license process will not take place until after the QRIS modernization is completed. The only way the rated license process would take place is if you requested it. • Beginning February 2025, NCRLAP will begin using the ERS-Third Edition books. In preparation for the change to the third edition books, you can visit this website to learn more information about preparing for the threes: https://ncrlap.org/Resources/pages/get-ready-for-3s/ At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3009 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 52 Completed Date: 4/18/2024 Age: From 2 To 5 Total Minutes: 120 Time In: 08:40 AM Time Out: 10:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was reviewed on 04/18/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 87% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. Hazardous supplies are locked in custodial closets. A playground inspection was recorded 04/09/2024. A fire drill was recorded 03/21/2024. A shelter in place drill for the facility was recorded 01/19/2024. The most recent fire inspection was on 09/06/2023. I observed a sanitation inspection was last conducted on 01/03/2024 earning a superior classification. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, V. Marshall and teacher, Y. Crews. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated that you completed the DIAL-4 screenings mainly in August 2024 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year and two home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. I observed one employee did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 05/02/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .1102(g). All employees must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Long confirmed during today’s visit that the email was received and provided information that she completed the webinar on 02/29/2024 and has enrolled in the program. Ms. Long stated that she is waiting for the results of her survey. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 4/18/2024 Number Present: 52 Completed Date: 4/18/2024 Age: From 2 To 5 Total Minutes: 120 Time In: 08:40 AM Time Out: 10:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The NC Secretary of State website was reviewed on 04/18/2024 and Family Services, Inc. was listed as current and active. The program’s compliance history was 87% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. Three new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. Hazardous supplies are locked in custodial closets. A playground inspection was recorded 04/09/2024. A fire drill was recorded 03/21/2024. A shelter in place drill for the facility was recorded 01/19/2024. The most recent fire inspection was on 09/06/2023. I observed a sanitation inspection was last conducted on 01/03/2024 earning a superior classification. The program does not provide transportation. The NC Pre-K requirements in section .3000 of the childcare rules were monitored for compliance. Staff-child ratios and maximum group sizes required in Child Care Rule 10A NCAC 09 .3009 were verified in compliance. The current NC Pre-K staff are lead teacher, V. Marshall and teacher, Y. Crews. A selection of files was monitored for completed health assessments and developmental screenings. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. You stated that you completed the DIAL-4 screenings mainly in August 2024 and as new children arrive. The center uses the Teaching Strategies Gold instrument to document evidence of children's ongoing progress and documentation was viewed today. The checkpoint assessments are conducted three times per year: at the beginning, middle and end of the school year. The first day of school was 08/28/2023. The classroom operates from 8:00 a.m. to 2:30 p.m. Parent conferences are held two times per year and two home visits are conducted each year. You stated that you use Class Dojo and Child Plus to communicate with parents. In addition, monthly parent meetings are offered. Sometimes, newsletters are sent out to enhance studies. You verified that you incorporate family engagement by home visit, special events, reading logs, and monthly parent meetings. The environment rating scale score received on 02/09/2022 was 6.25. The following violation was cited during today’s visit: Violation Number Comment Rule 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. I observed one employee did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 05/02/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .1102(g). All employees must complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Long confirmed during today’s visit that the email was received and provided information that she completed the webinar on 02/29/2024 and has enrolled in the program. Ms. Long stated that she is waiting for the results of her survey. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0802 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/4/2023 Number Present: 40 Completed Date: 10/4/2023 Age: From 2 To 5 Total Minutes: 155 Time In: 08:30 AM Time Out: 11:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/03/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 85% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in group time, free play, and routine activities. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 11/07/2022. A sanitation inspection was completed 01/09/2023 with a superior classification. The last fire inspection was conducted 09/06/2023. Program records and required postings were monitored. A fire drill was conducted on 09/21/2023. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. An outdoor inspection was documented on 10/02/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee file that did not have documentation of an annual review of the EPR and EMC plans. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. You stated you were in process of adding this document to each staff and child file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items are stored in locked storage closets throughout the building. Storage and administration of medication were monitored. Medication authorization was monitored. I observed one inhaler that did not have the required medication authorization forms. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. I observed one inhaler that did not have the required medication authorization forms. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. I observed one employee file that did not have documentation of an annual review of the EMC plan. 10A NCAC 09 .0802(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. .0604(u);.0302(d)(8) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. I observed one employee file that did not have documentation of an annual review of the EPR plan. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/18/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •All employees must review the EPR and EMC plans annually. Documentation of this review must be kept on file. •Each child should receive a copy of the tobacco policy in writing and documentation must be kept on file. •Employee medical files must be stored in a separate folder from the personnel file. •The permission to administer medication training in on DCDEE Moodle under the CCDF trainings. I emailed you a resource to use to assist in finding the training during today’s visit. •Emergency drills must be completed every three months. •All medications must always have the required medication authorization forms on file. •Make sure to keep blank incident reports in your Ready to Go File. •Keep a check on the fence line on the playground for the younger children. There is a gap forming from the bottom of the fence to the ground that can allow small animals to enter the playground. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/4/2023 Number Present: 40 Completed Date: 10/4/2023 Age: From 2 To 5 Total Minutes: 155 Time In: 08:30 AM Time Out: 11:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/03/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 85% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in group time, free play, and routine activities. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 11/07/2022. A sanitation inspection was completed 01/09/2023 with a superior classification. The last fire inspection was conducted 09/06/2023. Program records and required postings were monitored. A fire drill was conducted on 09/21/2023. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. An outdoor inspection was documented on 10/02/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee file that did not have documentation of an annual review of the EPR and EMC plans. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. You stated you were in process of adding this document to each staff and child file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items are stored in locked storage closets throughout the building. Storage and administration of medication were monitored. Medication authorization was monitored. I observed one inhaler that did not have the required medication authorization forms. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. I observed one inhaler that did not have the required medication authorization forms. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. I observed one employee file that did not have documentation of an annual review of the EMC plan. 10A NCAC 09 .0802(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. .0604(u);.0302(d)(8) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. I observed one employee file that did not have documentation of an annual review of the EPR plan. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/18/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •All employees must review the EPR and EMC plans annually. Documentation of this review must be kept on file. •Each child should receive a copy of the tobacco policy in writing and documentation must be kept on file. •Employee medical files must be stored in a separate folder from the personnel file. •The permission to administer medication training in on DCDEE Moodle under the CCDF trainings. I emailed you a resource to use to assist in finding the training during today’s visit. •Emergency drills must be completed every three months. •All medications must always have the required medication authorization forms on file. •Make sure to keep blank incident reports in your Ready to Go File. •Keep a check on the fence line on the playground for the younger children. There is a gap forming from the bottom of the fence to the ground that can allow small animals to enter the playground. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Family Services, Inc. At Washington Park Facility ID: 34001363 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 10/4/2023 Number Present: 40 Completed Date: 10/4/2023 Age: From 2 To 5 Total Minutes: 155 Time In: 08:30 AM Time Out: 11:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Erica Long, Director. The program currently operates with a five-star license effective 3/21/22. Restrictions include daytime care only; meets enhanced space; meets enhanced ratios; children under 2 ½ years old in rooms with direct exits only. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 10/03/2023 and Family Services, Inc. was listed as current and active. The program’s compliance history was 85% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children eating breakfast, engaging in group time, free play, and routine activities. I observed developmentally appropriate materials and activities were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses the Creative Curriculum. The last annual compliance visit was conducted on 11/07/2022. A sanitation inspection was completed 01/09/2023 with a superior classification. The last fire inspection was conducted 09/06/2023. Program records and required postings were monitored. A fire drill was conducted on 09/21/2023. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. An outdoor inspection was documented on 10/02/2023. Staff files and children’s records were monitored per DCDEE procedures. I observed one employee file that did not have documentation of an annual review of the EPR and EMC plans. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. You stated you were in process of adding this document to each staff and child file. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items are stored in locked storage closets throughout the building. Storage and administration of medication were monitored. Medication authorization was monitored. I observed one inhaler that did not have the required medication authorization forms. The program does not provide transportation. The following violations were cited during today’s visit: Violation Number Comment Rule 847 Parent's medication authorization did not include required information. I observed one inhaler that did not have the required medication authorization forms. 10A NCAC 09 .0803(4)(6-9) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. I observed one employee file that did not have documentation of an annual review of the EMC plan. 10A NCAC 09 .0802(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A lockdown drill was documented on 06/08/2023. I did not observe an emergency drill in September. .0604(u);.0302(d)(8) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. I observed one employee file that did not have documentation of an annual review of the EPR plan. .0607(f) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. I observed six children’s files that did not have documentation of receiving the tobacco policy in writing. .0604(j) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/18/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •All employees must review the EPR and EMC plans annually. Documentation of this review must be kept on file. •Each child should receive a copy of the tobacco policy in writing and documentation must be kept on file. •Employee medical files must be stored in a separate folder from the personnel file. •The permission to administer medication training in on DCDEE Moodle under the CCDF trainings. I emailed you a resource to use to assist in finding the training during today’s visit. •Emergency drills must be completed every three months. •All medications must always have the required medication authorization forms on file. •Make sure to keep blank incident reports in your Ready to Go File. •Keep a check on the fence line on the playground for the younger children. There is a gap forming from the bottom of the fence to the ground that can allow small animals to enter the playground. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times