Childtime Children'S Center

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 6/16/2026 Number Present: 79 Completed Date: 6/16/2026 Age: From 0 To 9 Total Minutes: 150 Time In: 08:30 AM Time Out: 11:00 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted with Heather Shaw, Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 5/11/26 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 93% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Five (5) new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 5/22/26. A fire drill was recorded 5/26/26. A lock down drill for the facility was recorded 5/26/26. The most recent fire inspection was on 3/26/26. I observed a sanitation inspection was last conducted on 4/14/26 earning a superior classification. You stated that you do routine transportation and field trips in the summer for school-aged children. During today’s visit, I observed first aid kits and fire extinguishers on the vehicle. I monitored one (1) vehicle today. I observed a 2023 Ford Minibus, KFX-7395. This vehicle was current on inspection and insurance. Your next inspection date on this vehicle is due 11/2026 and the insurance is valid through 04/01/2027. The following violation was cited during today’s visit: Violation Number Comment Rule 9995 A violation was found for which there is no item number. During the visit, I observed one (1) teacher in space 1B changing a child's diaper. The teacher used the same wipe multiple times to clean the child during the change. The teacher did not wipe the child's hands or her hands with a wipe during the diaper change. This is a violation of 15A NCAC 18A .2819 (d). Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The one (1) violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that the diaper changing process is as follows: 15A NCAC 18A .2819 DIAPERING AND DIAPER CHANGING FACILITIES (d) Childcare center employees shall change a child's diaper as follows: (1) gathering supplies before placing child on diapering surface; (2) donning disposable gloves (if needed); (3) using disposable towelette or moistened paper towel to clean child, wiping front to back; (4) disposing of gloves if used, soiled towelettes and diaper in a plastic-lined, covered receptacle; (5) wiping the childcare center employee's hands and the child's hands each with a separate disposable towelette or moistened paper towel; (6) sliding a clean diaper under the child, applying diapering products if needed, using facial or toilet tissue, and discarding the tissue in a plastic-lined, covered receptacle; (7) fastening the diaper and placing clothing on child; (8) washing child's hands in accordance with Rule .2803 of this Section, or, if child is unable to support the child's head, cleaning the child's hands with a disposable towelette or moistened paper towel, then drying the child's hands and returning the child to a supervised area; (9) spraying entire diapering surface with detergent solution and wipe clean, using disposable paper towels; (10) spraying entire diapering surface with an approved disinfectant and allowing to remain on the surface for two minutes or as specified by the manufacturer, or air dry; and (11) washing hands in accordance with Rule .2803 of this Section even if disposable gloves are used by the child care center employee. You reviewed this process with all three (3) infant teachers during the visit. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ • During the visit, we discussed that you are still interested in pursuing pathway two (2). We discussed that you are interested in applying sometime this summer or fall. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor (336) 317-5003 pamela.hauser@dhhs.nc.gov Thank you for your time and assistance during the visit. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0226-100L Visit Date: 2/17/2026 Number Present: 96 Completed Date: 2/17/2026 Age: From 0 To 5 Total Minutes: 80 Time In: 11:40 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Heather Shaw, Director accompanied me during a walk-through of the facility. During the visit, I discussed the information with Ms. Shaw and additional staff members. Based on information obtained, the following was determined: Ms. Shaw self-reported an incident that occurred on 02/11/2026 at approximately 10:55 a.m. Ms. Shaw stated that as the Early Preschool classroom was transitioning back inside the classroom, a three-year-old child was reported to be left outside for approximately three (3) minutes. Ms. Shaw stated that the Assistant Director, Ms. Caudill, was notified by the teacher at approximately 12:00 p.m. The teacher told Ms. Caudill that she brought a group of children into the classroom from the outdoor environment when a three-year-old child was left outside. The teacher told Ms. Caudill that she realized that she was missing one child after approximately three (3) minutes at which time she opened the door to the playground and brought the child back in. Ms. Shaw stated the child was not upset or injured. Ms. Shaw stated the child was riding a bike on the sidewalk. Ms. Shaw stated that the parents were immediately notified and that they completed an observation incident report and had it signed by the parent. I observed the observation incident report. Ms. Shaw stated that on 02/12/2026 Ms. Caudill did a full policy review on the Child Supervision Procedure and Face to Name Procedures with the teacher. I observed these policies during the visit. I also observed the classroom and playground area where the child was located. The playground is completely fenced in. I observed the Face to Name Sheet from the day of the incident. The teacher stated that she completed the form and thought the child went into the classroom behind her to wash his hands, but he turned around without her knowing and went back to the playground. Ms. Shaw also stated that the company had a Professional Development Day on 02/16/2026 and they covered the Child Supervision Procedure and Face to Name Procedures district wide with all employees. A walkthrough of the facility was conducted. Limited monitoring of childcare requirements occurred during today’s visit. Supervision was adequate during the visit. The following violation was confirmed during today’s visit. Violation Number Comment Rule 303 Children were not adequately supervised at all times. During the visit, it was confirmed that a three (3) year old child was left outside on the playground designated for preschool aged children for approximately three (3) minutes. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 03/03/2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits will be conducted to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: •Adequate supervision of children is essential to keep children safe from accidents and injuries. Staff must remain with the children assigned to them at all times. Leaving a child or a group of children alone is potentially dangerous. Adequate supervision shall mean that: (1) Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render immediate assistance; (2) Staff must interact with the children while moving about the indoor or outdoor area; (3) Staff must know where each child is located and be aware of children’s activities at all times; (4) Staff must provide supervision appropriate to the individual age, needs and capabilities of each child. We discussed that additional headcounts during transitions are crucial to ensure that all children are accounted for during transitions. We discussed that teachers can take additional supervision trainings as additional support. We also discussed the possibility of combining the separated classrooms into one space which would allow two teachers to supervise one group of children and potentially prevent future issues. If you pursue this option, let me know and I will use the measurements to create a new floor plan and send it to you with the update capacity for the EPS classroom. Additional Information/Consultation: •You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 1025-352L Visit Date: 10/28/2025 Number Present: 74 Completed Date: 10/28/2025 Age: From 0 To 5 Total Minutes: 55 Time In: 08:35 AM Time Out: 09:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s visit was to obtain information related to a self-report received by the Division. During today’s visit, Heather Shaw, Director accompanied me during a walk-through of the facility. During the visit, I discussed the information with Ms. Shaw and additional staff members, Ms. Handy and Ms. Carranza Guzman, infant teachers. Based on information obtained, the following was determined: A child was given the wrong bottle of breastmilk on 10/22/2025. Ms. Shaw stated she had a conversation with both parents and provided information of actions to take by the CDC if a bottle is given to a wrong child. Ms. Shaw submitted an incident report to me on 10/24/2025. This report was documented on the incident log on 10/22/2025. Ms. Shaw stated that she has implemented new procedures to verify each child's bottle is in a designated space in the fridge. Ms. Shaw stated that all teachers have reviewed an infant feeding procedure attachment to prevent this from happening again. Ms. Shaw submitted the infant feeding procedure attachment to me on 10/24/2025. During the visit, I observed bottles in their designated spaces in the refrigerator. The different types of milk are labeled with different colors. I also observed the procedure that each infant teacher signed showing that teachers had reviewed the infant feeding procedures on 10/23/2025. Limited monitoring of childcare requirements occurred during today’s visit. The following violation was confirmed during today’s visit. Violation Number Comment Rule 1887 Each infant was not served only bottles labeled with their individual name. During the visit, it was confirmed that an infant was served the wrong bottle of breastmilk on 10/22/2025. .0902(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation cited today was corrected during the visit. A compliance letter is not due at this time. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that children must always be provided with bottles that are supplied by their family members. We discussed that you have already implemented strategies to prevent reoccurrence. You should continue to implement the strategies that you have put in place. We discussed the children’s bottles being in designated places allows teachers to ensure the correct bottle will go to the correct child. We also discussed that a periodic review of the infant feeding procedures could be conducted to ensure the information remains current and staff remain knowledgeable of these procedures. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 1/2/2025 Number Present: 83 Completed Date: 1/2/2025 Age: From 0 To 8 Total Minutes: 200 Time In: 08:40 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Heather Shaw, Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 12/05/2024 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children engaging in free play, routine activities, and group time. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses Galileo Pre-K Online. The last annual compliance visit was conducted on 01/08/2024. A sanitation inspection was completed 06/20/2024 with a superior classification. The last fire inspection was conducted 03/18/2024. Program records and required postings were monitored. A fire drill was conducted on 12/24/2024. A shelter in place drill was documented on 11/26/2024. An outdoor inspection was documented on 12/23/2024. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do routine transportation during the school year for school-age children and field trips during the summer for school-age and pre-kindergarten children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed a first aid kit and fire extinguisher on the vehicle. I monitored one vehicle today. I observed a 2023 Ford Minibus, KFX-7395. This vehicle was clean, had working seatbelts, and was current on inspection and insurance. Your next inspection date on this vehicle is due 11/2025 and the insurance is valid through 04/01/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. During the visit, I observed a bottle of hand sanitizer stored in a cup holder on the bus that was accessible to children. .2820(b) 1867 The depth of the loose surfacing was not based on critical height of the equipment. During the visit, I observed mulch on three playgrounds that did not meet the depth surfacing requirements. The mulch on each playground measured between five (5) inches and one (1) inch. .0605(k)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 01/16/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit related to violations: • We discussed that hand sanitizer has to be stored out of reach of children, even on the bus to ensure children’s safety. You removed the hand sanitizer from the bus during the visit. • We discussed that the mulch on all playgrounds is extremely compacted. The mulch must meet the required depth and fall zones at all times to ensure children’s safety. We discussed that the compacted mulch has created “dirt like” material at the bottom and is no longer meeting the required depth surfacing. We discussed the possibility of removing the “dirt” and adding more mulch to ensure all depth surfacing requirements are met. You stated you put in a work order on 09/24/2024 to have the mulch fluffed. You also stated that on 12/10/2024 you reached out to the facility management team to discuss the mulch order and that they stated you were approved for mulch 11/19/2024 and that the vendor is backlogged. You stated you would reach out to your facility management team again to let them know about this violation. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • We discussed the rated license process during the visit. You stated you would like to move forward with the prep year scores that you received on 09/18/2024. You stated that you had two employees who were waiting on an updated WORKS letter. Please reach out to me when these employees have received their WORKS letters and we will plan your Rated License visit using your prep year scores. • The process of notifying the Division of new employees has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 7/3/2024 Number Present: 103 Completed Date: 7/3/2024 Age: From 0 To 11 Total Minutes: 145 Time In: 08:50 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant with Heather Shaw, Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The NC Secretary of State website was reviewed on 6/10/24 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, routine activities, and group time. Six new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. Storage hazardous items was monitored today. A playground inspection was recorded 06/01/2024. A fire drill was recorded 06/28/2024. A lock down drill for the facility was recorded 05/28/2024. The most recent fire inspection was on 3/18/2024. I observed a sanitation inspection was last conducted on 06/20/2024 earning a superior classification. I received a copy of both inspections during the visit. You stated that you do routine transportation during the school year and field trips during the summer for school-age children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed a first aid kit and fire extinguisher on the vehicles. I monitored two vehicles today. I observed a 2023 Ford Minibus, KFX-7395. This vehicle was clean, had working seatbelts, adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 11/2024 and the insurance is valid through 04/01/2025. I observed a 2007 Chevy Minibus, CJ-7899. This vehicle was clean, had working seatbelts, adequate tire tread, and was current on inspection and insurance. Your next inspection date on this vehicle is due 11/2024 and the insurance is valid through 04/01/2025. The following violations were cited during today’s visit: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. I observed two employees that were hired in February 2024 that did not have documentation of First Aid training. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. I observed two employees that were hired in February 2024 that did not have documentation of CPR training. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 07/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rules .1102(c & d). All employees are required to have CPR and First Aid training within ninety (90) days of hire. You stated the employees may have CPR and First Aid but you do not have documentation of it on file. You stated you would get the documentation on file or have them take the training. These individuals cannot be left alone with children until the documentation is on file. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • I recommend that you fluff the mulch on your playgrounds, it is compacted. • Keep a check on the handlebars on the trikes on the small playground. They are showing signs of weathering. You stated you had ordered new ones. • Make sure you renew the EPR plan by 07/25/2024. Print the first page of the plan for your binder. • Make sure each medication has the child’s name on the bottle. • Make sure you complete a "bus binder" for the second bus, if it is needed, prior to using it to transport children. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0424-219L Visit Date: 4/24/2024 Number Present: 59 Completed Date: 4/24/2024 Age: From 0 To 5 Total Minutes: 125 Time In: 08:05 AM Time Out: 10:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Heather Shaw, Director, Mary Caudall, Assistant Director, and Michelle Scott, Administrative Assistant. The allegations are as follows: There is a concern that the posted staff/child ratios are not being followed. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit is documented in this visit summary. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The NC Secretary of State website was reviewed on 04/16/2024 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that the posted staff/child ratios are not being followed. Observation #1: During today’s visit, I interviewed nine employees including the Director, Assistant Director, Administrative Assistant, five teachers, and one assistant teacher. All administrative employees and four teachers stated that if the classrooms get over ratio, they call the office and move kids as needed to meet ratios. When I asked the teachers in space seven, the classroom for children aged two-years-old if they are ever out of ratio, one teacher stated, “There were seventeen children in here when I got her this morning with one adult.” The other teacher stated, “I had seventeen by myself this morning.” I asked the teachers in space seven what the normal process was when they are over ratio and they both stated, “We call the office.” I asked the teachers in space seven if they called the office this morning and the teacher that was here for the early shift stated, “I did not. It got hectic and I did not call her.” I reviewed transition sheets from April 2024. Transition sheets for all spaces reviewed reflected the number of children in each space and the number of employees in each space were meeting enhanced ratio, except for today in space seven. I observed the face to name recognition sheets for space seven from today. The first teacher signed in at 6:30 a.m. The second teacher signed in at 7:55 a.m. The first child was signed in at 6:54 a.m. By 7:30 a.m., there were nine children signed in. At 7:32 a.m., there were eleven children signed in. By 7:54 a.m., there were seventeen children signed in aged two, three, and four years old. Ms. Shaw stated the employees come in on shifts at 6:30 a.m., 7:15 a.m., 7:30 a.m., 8:00 a.m., 8:30 a.m., and 9:00 a.m. Ms. Shaw also stated that she does a schedule needs evaluation on a weekly basis. Ms. Shaw observes the classrooms, face to name recognition sheets , and administrative daily count sheets to determine the need for the number of staff based on the time students are arriving and departing. Conclusion #1: Based on the above information and observations during today’s visit, there was enough information to support the allegation. This allegation was substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. I observed the face to name recognition sheets for space seven from today documenting seventeen two, three, and four year olds signed in to a classroom with one adult. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violation cited during today's visit immediately and send me documentation verifying compliance on or before 05/08/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .2818. We discussed reviewing the Face to Name Policy and the Child Supervision Procedures for what to do if classrooms get over ratio. I also recommend doing morning walk-throughs in the morning to ensure staff/child ratios are being met. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Shaw confirmed during today’s visit that the email was received and provided information that she completed the webinar and survey and has received confirmation that the facility is exempt from all testing. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: 0424-219L Visit Date: 4/24/2024 Number Present: 59 Completed Date: 4/24/2024 Age: From 0 To 5 Total Minutes: 125 Time In: 08:05 AM Time Out: 10:10 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant with Heather Shaw, Director, Mary Caudall, Assistant Director, and Michelle Scott, Administrative Assistant. The allegations are as follows: There is a concern that the posted staff/child ratios are not being followed. During today’s visit, the allegations were discussed with you. You had the opportunity to respond. Information shared during this visit is documented in this visit summary. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The NC Secretary of State website was reviewed on 04/16/2024 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • Adequate / Approved Space • License Posted • Permit Restrictions Allegation #1: There is a concern that the posted staff/child ratios are not being followed. Observation #1: During today’s visit, I interviewed nine employees including the Director, Assistant Director, Administrative Assistant, five teachers, and one assistant teacher. All administrative employees and four teachers stated that if the classrooms get over ratio, they call the office and move kids as needed to meet ratios. When I asked the teachers in space seven, the classroom for children aged two-years-old if they are ever out of ratio, one teacher stated, “There were seventeen children in here when I got her this morning with one adult.” The other teacher stated, “I had seventeen by myself this morning.” I asked the teachers in space seven what the normal process was when they are over ratio and they both stated, “We call the office.” I asked the teachers in space seven if they called the office this morning and the teacher that was here for the early shift stated, “I did not. It got hectic and I did not call her.” I reviewed transition sheets from April 2024. Transition sheets for all spaces reviewed reflected the number of children in each space and the number of employees in each space were meeting enhanced ratio, except for today in space seven. I observed the face to name recognition sheets for space seven from today. The first teacher signed in at 6:30 a.m. The second teacher signed in at 7:55 a.m. The first child was signed in at 6:54 a.m. By 7:30 a.m., there were nine children signed in. At 7:32 a.m., there were eleven children signed in. By 7:54 a.m., there were seventeen children signed in aged two, three, and four years old. Ms. Shaw stated the employees come in on shifts at 6:30 a.m., 7:15 a.m., 7:30 a.m., 8:00 a.m., 8:30 a.m., and 9:00 a.m. Ms. Shaw also stated that she does a schedule needs evaluation on a weekly basis. Ms. Shaw observes the classrooms, face to name recognition sheets , and administrative daily count sheets to determine the need for the number of staff based on the time students are arriving and departing. Conclusion #1: Based on the above information and observations during today’s visit, there was enough information to support the allegation. This allegation was substantiated. The following violation was cited during today’s visit: Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. I observed the face to name recognition sheets for space seven from today documenting seventeen two, three, and four year olds signed in to a classroom with one adult. 10A NCAC 09 .2818 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violation cited during today's visit immediately and send me documentation verifying compliance on or before 05/08/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • We discussed rule .2818. We discussed reviewing the Face to Name Policy and the Child Supervision Procedures for what to do if classrooms get over ratio. I also recommend doing morning walk-throughs in the morning to ensure staff/child ratios are being met. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • On 02/21/2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Shaw confirmed during today’s visit that the email was received and provided information that she completed the webinar and survey and has received confirmation that the facility is exempt from all testing. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 90 Completed Date: 1/8/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Heather Shaw, Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 01/08/2024 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, and routine activities. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses Galileo Pre-K Online. The last annual compliance visit was conducted on 02/06/2023. A sanitation inspection was completed 11/16/2023 with a superior classification. I received a copy of this inspection during the visit. The last fire inspection was conducted 03/15/2023. Program records and required postings were monitored. A fire drill was conducted on 12/12/2023. A shelter in place drill was documented on 12/07/2023. An outdoor inspection was documented on 12/05/2023. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in the locked laundry room. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do routine transportation during the school year and field trips during the summer for school-age children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kit and fire extinguisher on the vehicle. I monitored one vehicle today. I observed a 2007 Chevrolet Minibus, EJ-8129. This vehicle was clean, had working seatbelts, and was current on inspection and insurance. Your next inspection date on this vehicle is due 08/02/2024 and the insurance is valid through 04/01/2024. I observed several seats on the vehicle that have cracks in the seat that have been covered using tape that is also rolling up exposing the cracks. We discussed that you are on the list for a new vehicle. The following violations were cited during today’s visit: Violation Number Comment Rule 1123 All vehicles used to transport children were not free of hazards. I observed several seats on the vehicle that have cracks in the seat that have been covered using tape that is also rolling up exposing the cracks. 10A NCAC 09 .1002(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 01/22/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Vehicles used to transport children enrolled in childcare centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding. We discussed that you are on the list to receive a new vehicle and that the vehicle is currently at the dealership getting inspected as of today. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Keep a check on the handlebars on your tricycles. Some of them are beginning to show signs of wear and may need to be replaced soon. • Your facility is in cohort one. Beginning in July 2023 and throughout the next few months I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024, and June 30, 2025. If possible, we will align the reassessment with your annual compliance visit timeframe. -Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS). -Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted. -Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. •Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways. -ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality. -If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment. -Assessment scores can be saved to use during the reassessment year. -Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0. • During today’s visit, we discussed that prior to transporting children in the new vehicle I will need to come by and monitor the vehicle. The new vehicle will not be approved to use until I have monitored it. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Childcare Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 1/8/2024 Number Present: 90 Completed Date: 1/8/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this childcare center to monitor compliance with applicable childcare requirements. This visit was conducted by Whitney Parker, Childcare Consultant, with Heather Shaw, Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The license was observed, and the restrictions were found in compliance. The NC Secretary of State website was reviewed on 01/08/2024 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed staff/child interactions today. I observed children eating breakfast, engaging in free play, and routine activities. I observed materials and activities that were available to the children in the classrooms. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. Your facility uses Galileo Pre-K Online. The last annual compliance visit was conducted on 02/06/2023. A sanitation inspection was completed 11/16/2023 with a superior classification. I received a copy of this inspection during the visit. The last fire inspection was conducted 03/15/2023. Program records and required postings were monitored. A fire drill was conducted on 12/12/2023. A shelter in place drill was documented on 12/07/2023. An outdoor inspection was documented on 12/05/2023. Staff files and children’s records were monitored per DCDEE procedures. Nutrition requirements were monitored per DCDEE procedures. Storage of hazardous items was monitored today. Hazardous items were stored in the locked laundry room. Storage and administration of medication were monitored. Medication authorization was monitored. You stated that you do routine transportation during the school year and field trips during the summer for school-age children. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kit and fire extinguisher on the vehicle. I monitored one vehicle today. I observed a 2007 Chevrolet Minibus, EJ-8129. This vehicle was clean, had working seatbelts, and was current on inspection and insurance. Your next inspection date on this vehicle is due 08/02/2024 and the insurance is valid through 04/01/2024. I observed several seats on the vehicle that have cracks in the seat that have been covered using tape that is also rolling up exposing the cracks. We discussed that you are on the list for a new vehicle. The following violations were cited during today’s visit: Violation Number Comment Rule 1123 All vehicles used to transport children were not free of hazards. I observed several seats on the vehicle that have cracks in the seat that have been covered using tape that is also rolling up exposing the cracks. 10A NCAC 09 .1002(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 01/22/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance discussed during today’s visit: • Vehicles used to transport children enrolled in childcare centers shall be free of hazards such as, but not limited to, torn upholstery that allows children to remove the interior padding. We discussed that you are on the list to receive a new vehicle and that the vehicle is currently at the dealership getting inspected as of today. Additional Information/Consultation: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • Keep a check on the handlebars on your tricycles. Some of them are beginning to show signs of wear and may need to be replaced soon. • Your facility is in cohort one. Beginning in July 2023 and throughout the next few months I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024, and June 30, 2025. If possible, we will align the reassessment with your annual compliance visit timeframe. -Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS). -Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted. -Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. •Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways. -ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality. -If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment. -Assessment scores can be saved to use during the reassessment year. -Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0. • During today’s visit, we discussed that prior to transporting children in the new vehicle I will need to come by and monitor the vehicle. The new vehicle will not be approved to use until I have monitored it. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Childcare Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1002 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 8/1/2023 Number Present: 95 Completed Date: 8/1/2023 Age: From 0 To 10 Total Minutes: 255 Time In: 09:00 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, Pamela Hauser, Licensing Supervisor, with Heather Shaw, Director, and Mary Caudill, Assistant Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The NC Secretary of State website was reviewed on 07/31/2023 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. On the pre-kindergarten and school-age playground, I observed large stakes in the mulch borders that were raised and two trikes that were beginning to show signs of rust. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children engaging in free play, routine activities, lunch time, and group time. Ten new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. In space three, I observed one diaper cream that did not have a medication authorization form. Storage of hazardous items was monitored today. Hazardous materials are stored in a locked closet in the office and in the locked teacher’s lounge. A playground inspection was recorded 07/28/2023. A fire drill was recorded 07/28/2023. A lock down drill for the facility was recorded 06/30/2023. The most recent fire inspection was on 03/15/2023. I received a copy of this inspection during today's visit. I observed a sanitation inspection was last conducted on 05/15/2023 earning a superior classification. You stated that you do routine transportation during the school year and field trips during the summer for school-age children only. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2007 Chevrolet Minibus, EJ-8129. This vehicle was clean, had working seatbelts, and was current on inspection and insurance. Your next inspection date on this vehicle is due 08/31/2023 and the insurance is valid through 04/01/2024. The tire tread on the two front tires and rear driver side tire are showing signs of wear. During today’s visit, Ms. Caudill scheduled an appointment for 08/03/2023 to have the tires replaced and the vehicle inspected. This vehicle cannot be used to transport children until the tires have been replaced. There are several seats on the vehicle that have cracks in the seat that have been covered using tape. We discussed that you are on the list for a new vehicle. The following violations were cited during today’s visit: Violation Number Comment Rule 1123 All vehicles used to transport children were not free of hazards. I observed a 2007 Chevrolet Minibus the had three tires (both front and driver rear) that did not have adequate tire tread. 10A NCAC 09 .1002(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed one diaper cream in space three that did not have a medication authorization. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 08/15/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. During today’s visit, measurements of all spaces that were previously divided using furniture were taken. After spaces were divided, there was no documentation that the new spaces were remeasured. I will use these measurements to update your floor plan and space calculation worksheet to determine the capacity in each space. I will reach out to you regarding these calculations once they have been entered on the new floor plan and space calculation worksheets. The space used for two-year-old children is currently operating as one space. Since you follow enhanced ratios, this space can only have eighteen children enrolled. If you choose to divide this room to enroll toddlers, you will need to contact me before enrolling new children so that I can take measurements of the split spaces prior to use. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure all medications have medication authorization forms. •Fluff the mulch at the ends of your slides. •Make sure any equipment that is showing signs of rust are maintained to prevent further rusting. Monitor the stakes on the mulch borders to ensure these are flush with the borders at all times. •Make sure you revise your EPR plan annually and print the first page to reflect the new annual revision date. •Ensure that all employees receive CPR and First Aid within the first 90 days of hire. •Remind all staff that outside food and drinks should not be brought into the classroom. •I encourage you to visit NCRLAP’s website and use the ITERS, ECERS, and SACERS, books and materials checklists to determine what supplies are needed in each space. Continue to work with Smart Start on technical assistance to help you prepare for the scales as well. I also encourage you to look at each space and consider reorganizing materials to maximum space in each classroom. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: CHILDTIME CHILDREN'S CENTER Facility ID: 34000455 Consultant: WHITNEY PARKER Operation Type: Center Case Number: Visit Date: 8/1/2023 Number Present: 95 Completed Date: 8/1/2023 Age: From 0 To 10 Total Minutes: 255 Time In: 09:00 AM Time Out: 01:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. This visit was conducted by Whitney Parker, Childcare Consultant, Pamela Hauser, Licensing Supervisor, with Heather Shaw, Director, and Mary Caudill, Assistant Director. Your program currently operates with a five-star license issued 10/31/17. Restrictions include daytime care, enhanced space, and enhanced ratios. The NC Secretary of State website was reviewed on 07/31/2023 and Childtime Childcare, Inc. was listed as current and active. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Staff / Child Ratio • CPR / First Aid • Special Training • CBC Qualification • ITS – SIDS • Emergency Medical Care Plan • Administration of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • Discipline • Adequate / Approved Space • Program Records • License Posted • Permit Restrictions The license was observed, and the restrictions were found in compliance. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. On the pre-kindergarten and school-age playground, I observed large stakes in the mulch borders that were raised and two trikes that were beginning to show signs of rust. Upon arrival, staff/child ratio and space capacity were monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed children engaging in free play, routine activities, lunch time, and group time. Ten new staff were reported at this program. Files for new staff were reviewed. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Playground Safety, ITS-SIDS, Special Training including Health and Safety Training and Criminal Background Checks. Storage and administration of medication were monitored. Medication authorization was monitored. In space three, I observed one diaper cream that did not have a medication authorization form. Storage of hazardous items was monitored today. Hazardous materials are stored in a locked closet in the office and in the locked teacher’s lounge. A playground inspection was recorded 07/28/2023. A fire drill was recorded 07/28/2023. A lock down drill for the facility was recorded 06/30/2023. The most recent fire inspection was on 03/15/2023. I received a copy of this inspection during today's visit. I observed a sanitation inspection was last conducted on 05/15/2023 earning a superior classification. You stated that you do routine transportation during the school year and field trips during the summer for school-age children only. During today’s visit, I monitored emergency information, permission to transport forms for all children being transported, and the bus log. I observed first aid kits and fire extinguishers on the vehicle. I monitored one vehicle today. I observed a 2007 Chevrolet Minibus, EJ-8129. This vehicle was clean, had working seatbelts, and was current on inspection and insurance. Your next inspection date on this vehicle is due 08/31/2023 and the insurance is valid through 04/01/2024. The tire tread on the two front tires and rear driver side tire are showing signs of wear. During today’s visit, Ms. Caudill scheduled an appointment for 08/03/2023 to have the tires replaced and the vehicle inspected. This vehicle cannot be used to transport children until the tires have been replaced. There are several seats on the vehicle that have cracks in the seat that have been covered using tape. We discussed that you are on the list for a new vehicle. The following violations were cited during today’s visit: Violation Number Comment Rule 1123 All vehicles used to transport children were not free of hazards. I observed a 2007 Chevrolet Minibus the had three tires (both front and driver rear) that did not have adequate tire tread. 10A NCAC 09 .1002(a) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. I observed one diaper cream in space three that did not have a medication authorization. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 08/15/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. You may email the letter to whitney.parker@dhhs.nc.gov or mail two copies of the letter to: Whitney Parker P.O. Box 1342 Lexington, NC 27293 Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. During today’s visit, measurements of all spaces that were previously divided using furniture were taken. After spaces were divided, there was no documentation that the new spaces were remeasured. I will use these measurements to update your floor plan and space calculation worksheet to determine the capacity in each space. I will reach out to you regarding these calculations once they have been entered on the new floor plan and space calculation worksheets. The space used for two-year-old children is currently operating as one space. Since you follow enhanced ratios, this space can only have eighteen children enrolled. If you choose to divide this room to enroll toddlers, you will need to contact me before enrolling new children so that I can take measurements of the split spaces prior to use. Technical assistance provided during today’s visit: •You must notify your consultant 30 days prior to changing the ownership status of your facility. •Make sure all medications have medication authorization forms. •Fluff the mulch at the ends of your slides. •Make sure any equipment that is showing signs of rust are maintained to prevent further rusting. Monitor the stakes on the mulch borders to ensure these are flush with the borders at all times. •Make sure you revise your EPR plan annually and print the first page to reflect the new annual revision date. •Ensure that all employees receive CPR and First Aid within the first 90 days of hire. •Remind all staff that outside food and drinks should not be brought into the classroom. •I encourage you to visit NCRLAP’s website and use the ITERS, ECERS, and SACERS, books and materials checklists to determine what supplies are needed in each space. Continue to work with Smart Start on technical assistance to help you prepare for the scales as well. I also encourage you to look at each space and consider reorganizing materials to maximum space in each classroom. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Whitney Parker, Child Care Consultant (336) 590-8765 whitney.parker@dhh.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times