Big Mama's Educational Center

10A NCAC 09 .1719 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 2/19/2026 Number Present: 4 Completed Date: 2/19/2026 Age: From 0 To 5 Total Minutes: 140 Time In: 10:10 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janis Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only; a maximum of five preschoolers at any time; fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her minor daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed the children in care playing with toys, engaging in conversations, general routines and other activities with Ms. Gooding during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Recognizing and Responding to Suspicions of Child Abuse and Maltreatment, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and found to be in compliance. A playground inspection was recorded 1/19/2026. A fire drill was recorded 1/07/2026. A lockdown drill for the facility was recorded on 12/15/25. There are currently no pets at the home. The program does not provide transportation or participate in off-premise or aquatic activities at this time. The following violation was cited during today’s visit: Violation Number Comment Rule 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. 10A NCAC 09 .1719 (a) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 3/05/2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: Cara McKeown 4948 Martin View Lane Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. It is imperative for the outdoor environment to be a safe place for children to explore and engage with at all times. You may consider adding a note to monitor these items to your monthly playground inspection. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. It is necessary for all staff members to be linked to the FCCH’s facility profile in the ABCMS system, as the process of notifying the Division of any new child care providers working who were hired or moved into the child care facility within five business days has changed to include this process. Ms. Gooding stated she had been having trouble having her mother’s name removed from this system and creating a connecting application for herself. I contacted the CBC Unit during the visit and was provided guidance for Ms. Gooding and Ms. Reid to use their Individual NCIDs to create a connecting application. Additional guidance was provided that Ms. Gooding can terminate her mother’s application by entering ABCMS through the business NCID. If you need additional assistance in linking this qualification letter to your facility profile please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation provided during today’s visit: Remember to renew the ITS SIDS certifications for yourself and your additional caregiver prior to 7/062026. Empty and clean the sand box with standing water prior to children accessing the playground. As the Hold Harmless period has ended, and preparations for the new QRIS Modernization process are underway, I have included the link below to DCDEE’s NC Child Care Commission’s QRIS Modernization Plan (QRIS Reform) website link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Consider participating in an outreach assessment: https://ncrlap.org/Resources/pages/outreachassessments/ • Visit the NCRLAP website: Get Ready for the 3s (ECERS-3, ITERS-3, FCCERS-3) https://ncrlap.org/Resources/pages/get-ready-for-3s/ Additionally, you may consider reaching out to local partners at Child Care Resource Center and/or Smart Start of Forsyth County. Their teams are working diligently to support programs with training and more detailed information on the ERS-3 at this time. Beginning in October, child care consultants began discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license. Ms. Gooding stated she will be choosing Pathway 3 for NAFCC Accreditation and that she is currently working with the Family Child Care Enrichment Foundation (FCCEF) with a group of individuals she says is preparing to navigate the accreditation process together. She stated she does not know at this time when she will formally apply for the Accreditation process, but she will update me as she receives additional information. On-Going Professional Development In addition to the required Health and Safety Trainings, staff can access professional development training on the DCDEE website in Moodle under Early Childhood Professional Development in the categories of Child Care and Development Fund (CCDF), Orientation and Regulatory. Updated training modules are being added, including a Child Care Rule Rollout with new rules effective July 1, 2025, found under the Regulatory tab., specifically, under the Orientation tab, I would encourage all staff to complete the training for “Child Development Module.” This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID username and password is needed to access the DCDEE Moodle. If you experience problems with Moodle, contact dcdee_moodle_support@dhhs.nc.gov for assistance. For other training-related questions, please contact the Training and Program Development Consultant, Amia Eaton by calling (919) 814-6365 or emailing her at Amia.Eaton@dhhs.nc.gov At the completion of the visit, this visit summary was reviewed with you. A copy of this visit summary was printed and provided to you during the visit. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov (336)317-5003 For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 2/19/2026 Number Present: 4 Completed Date: 2/19/2026 Age: From 0 To 5 Total Minutes: 140 Time In: 10:10 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janis Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only; a maximum of five preschoolers at any time; fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her minor daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed the children in care playing with toys, engaging in conversations, general routines and other activities with Ms. Gooding during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Recognizing and Responding to Suspicions of Child Abuse and Maltreatment, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and found to be in compliance. A playground inspection was recorded 1/19/2026. A fire drill was recorded 1/07/2026. A lockdown drill for the facility was recorded on 12/15/25. There are currently no pets at the home. The program does not provide transportation or participate in off-premise or aquatic activities at this time. The following violation was cited during today’s visit: Violation Number Comment Rule 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. 10A NCAC 09 .1719 (a) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 3/05/2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: Cara McKeown 4948 Martin View Lane Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. It is imperative for the outdoor environment to be a safe place for children to explore and engage with at all times. You may consider adding a note to monitor these items to your monthly playground inspection. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. It is necessary for all staff members to be linked to the FCCH’s facility profile in the ABCMS system, as the process of notifying the Division of any new child care providers working who were hired or moved into the child care facility within five business days has changed to include this process. Ms. Gooding stated she had been having trouble having her mother’s name removed from this system and creating a connecting application for herself. I contacted the CBC Unit during the visit and was provided guidance for Ms. Gooding and Ms. Reid to use their Individual NCIDs to create a connecting application. Additional guidance was provided that Ms. Gooding can terminate her mother’s application by entering ABCMS through the business NCID. If you need additional assistance in linking this qualification letter to your facility profile please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation provided during today’s visit: Remember to renew the ITS SIDS certifications for yourself and your additional caregiver prior to 7/062026. Empty and clean the sand box with standing water prior to children accessing the playground. As the Hold Harmless period has ended, and preparations for the new QRIS Modernization process are underway, I have included the link below to DCDEE’s NC Child Care Commission’s QRIS Modernization Plan (QRIS Reform) website link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Consider participating in an outreach assessment: https://ncrlap.org/Resources/pages/outreachassessments/ • Visit the NCRLAP website: Get Ready for the 3s (ECERS-3, ITERS-3, FCCERS-3) https://ncrlap.org/Resources/pages/get-ready-for-3s/ Additionally, you may consider reaching out to local partners at Child Care Resource Center and/or Smart Start of Forsyth County. Their teams are working diligently to support programs with training and more detailed information on the ERS-3 at this time. Beginning in October, child care consultants began discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license. Ms. Gooding stated she will be choosing Pathway 3 for NAFCC Accreditation and that she is currently working with the Family Child Care Enrichment Foundation (FCCEF) with a group of individuals she says is preparing to navigate the accreditation process together. She stated she does not know at this time when she will formally apply for the Accreditation process, but she will update me as she receives additional information. On-Going Professional Development In addition to the required Health and Safety Trainings, staff can access professional development training on the DCDEE website in Moodle under Early Childhood Professional Development in the categories of Child Care and Development Fund (CCDF), Orientation and Regulatory. Updated training modules are being added, including a Child Care Rule Rollout with new rules effective July 1, 2025, found under the Regulatory tab., specifically, under the Orientation tab, I would encourage all staff to complete the training for “Child Development Module.” This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID username and password is needed to access the DCDEE Moodle. If you experience problems with Moodle, contact dcdee_moodle_support@dhhs.nc.gov for assistance. For other training-related questions, please contact the Training and Program Development Consultant, Amia Eaton by calling (919) 814-6365 or emailing her at Amia.Eaton@dhhs.nc.gov At the completion of the visit, this visit summary was reviewed with you. A copy of this visit summary was printed and provided to you during the visit. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov (336)317-5003 For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 2/19/2026 Number Present: 4 Completed Date: 2/19/2026 Age: From 0 To 5 Total Minutes: 140 Time In: 10:10 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janis Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only; a maximum of five preschoolers at any time; fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 92% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her minor daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed the children in care playing with toys, engaging in conversations, general routines and other activities with Ms. Gooding during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Recognizing and Responding to Suspicions of Child Abuse and Maltreatment, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and found to be in compliance. A playground inspection was recorded 1/19/2026. A fire drill was recorded 1/07/2026. A lockdown drill for the facility was recorded on 12/15/25. There are currently no pets at the home. The program does not provide transportation or participate in off-premise or aquatic activities at this time. The following violation was cited during today’s visit: Violation Number Comment Rule 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. 10A NCAC 09 .1719 (a) 1847 A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. G.S. 110-90.2 & .2703(r) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 3/05/2026. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: Cara McKeown 4948 Martin View Lane Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: On the playground used by children enrolled, one rusted nail was observed protruding from the lattice at the base of the deck, accessible to children, and was observed to be sharp to the touch. Another rusted nail accessible to children was observed protruding from the lattice beneath the front portion of the deck. One small screw, sharp to the touch, was observed on the step outside the doorway leading to the playground; this screw was removed from the playground during the visit. The lattice beneath the porch was observed to be cracked and/or sharp to the touch in two areas which are accessible to children. Two metal border tacks were observed not to be flush with the playground border, creating a potential entanglement hazard. It is imperative for the outdoor environment to be a safe place for children to explore and engage with at all times. You may consider adding a note to monitor these items to your monthly playground inspection. The operator and additional caregiver were not observed linked to the facility's ABCMS Facility Profile. It is necessary for all staff members to be linked to the FCCH’s facility profile in the ABCMS system, as the process of notifying the Division of any new child care providers working who were hired or moved into the child care facility within five business days has changed to include this process. Ms. Gooding stated she had been having trouble having her mother’s name removed from this system and creating a connecting application for herself. I contacted the CBC Unit during the visit and was provided guidance for Ms. Gooding and Ms. Reid to use their Individual NCIDs to create a connecting application. Additional guidance was provided that Ms. Gooding can terminate her mother’s application by entering ABCMS through the business NCID. If you need additional assistance in linking this qualification letter to your facility profile please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. Consultation provided during today’s visit: Remember to renew the ITS SIDS certifications for yourself and your additional caregiver prior to 7/062026. Empty and clean the sand box with standing water prior to children accessing the playground. As the Hold Harmless period has ended, and preparations for the new QRIS Modernization process are underway, I have included the link below to DCDEE’s NC Child Care Commission’s QRIS Modernization Plan (QRIS Reform) website link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Consider participating in an outreach assessment: https://ncrlap.org/Resources/pages/outreachassessments/ • Visit the NCRLAP website: Get Ready for the 3s (ECERS-3, ITERS-3, FCCERS-3) https://ncrlap.org/Resources/pages/get-ready-for-3s/ Additionally, you may consider reaching out to local partners at Child Care Resource Center and/or Smart Start of Forsyth County. Their teams are working diligently to support programs with training and more detailed information on the ERS-3 at this time. Beginning in October, child care consultants began discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license. Ms. Gooding stated she will be choosing Pathway 3 for NAFCC Accreditation and that she is currently working with the Family Child Care Enrichment Foundation (FCCEF) with a group of individuals she says is preparing to navigate the accreditation process together. She stated she does not know at this time when she will formally apply for the Accreditation process, but she will update me as she receives additional information. On-Going Professional Development In addition to the required Health and Safety Trainings, staff can access professional development training on the DCDEE website in Moodle under Early Childhood Professional Development in the categories of Child Care and Development Fund (CCDF), Orientation and Regulatory. Updated training modules are being added, including a Child Care Rule Rollout with new rules effective July 1, 2025, found under the Regulatory tab., specifically, under the Orientation tab, I would encourage all staff to complete the training for “Child Development Module.” This training module provides a basic overview about child development and is designed to help early educators support infants, toddlers, and preschool children to reach their next developmental milestone. In addition to gaining introductory knowledge about child development, early educators will learn about the many resources and professional agencies available in North Carolina to help with promoting a responsive and engaging learning environment to support all children served. Upon completion, participants will receive one (1) contact hour credit (CHC). An individual NCID username and password is needed to access the DCDEE Moodle. If you experience problems with Moodle, contact dcdee_moodle_support@dhhs.nc.gov for assistance. For other training-related questions, please contact the Training and Program Development Consultant, Amia Eaton by calling (919) 814-6365 or emailing her at Amia.Eaton@dhhs.nc.gov At the completion of the visit, this visit summary was reviewed with you. A copy of this visit summary was printed and provided to you during the visit. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov (336)317-5003 For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/2/2025 Number Present: 3 Completed Date: 9/2/2025 Age: From 1 To 2 Total Minutes: 240 Time In: 08:45 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted with Janice Gooding, Operator. Coral Reid, Additional Caregiver, was also present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, children on ground level only, a maximum of five preschoolers at any time, fireplace/ woodstove not used during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 90% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Three children were present during the visit; they were observed playing with toys, participating in general routines, engaging in conversations and activities with Ms. Gooding and Ms. Reid, playing outdoors, and napping during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/11/25. A Verification of Required Information for Operator and Additional Caregivers form was completed for the Operator and Additional Caregiver during the visit. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The most recent fire drill for 1st and 2nd shift was documented on 8/06/2025. The most recent shelter-in-place drill was documented om 6/09/2025. The most recent lockdown drills were conducted on 6/09/2025 and 7/14/25 during first and second shift, respectively. The last outdoor inspection was documented on 8/06/2025. There are no pets reported at the facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children or participate in off-premise or aquatic activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care for two children enrolled included an additional caregiver who is no longer employed. .1712(e )(2) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. One tube of Carmex lip treatment and one small bottle of hand sanitizer were observed less than five feet from the ground, accessible to children. .1719(a)(6) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. The infant feeding plan for one child enrolled had not been updated to include solid food and the full menu. .1706(i) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/16/2025. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The infant feeding plan for one child enrolled had not been updated to include solid food and the full menu. The Written Plan of Care for two children enrolled included an additional caregiver who is no longer employed. It is imperative that all required records are current and file for review to ensure the health, safety, and quality of care for children enrolled. Ms. Gooding stated these were accidentally overlooked. Consultation provided following today’s visit: Review all Written Plans of Care to ensure the correct box for routine caregiving tasks is checked in each child’s file. Remember to update your Emergency Preparedness and Response Plan in the Risk Management Portal before 9/26/25. Remember to renew the CPR/FA certification for Ms. Reid before 10/12/25. Ms. Reid will need to complete an additional 15.5 hours of on-going training prior to the end of the day on 9/11/25. We discussed during the visit the training hours earned through Ms. Reid’s expected completion of EDU 119 in December with a passing grade of “C” or above will count toward next year’s on-going training hours. Remember to review the facility’s EPR Plan with all additional caregivers annually, and have them sign and place a document on file that this was reviewed with them. Ms. Gooding was having issues with removing her mother from her ABCMS Facility Profile and connecting herself to the profile. I contacted the CBC Unit during the visit, and the representative stated Ms. Gooding must log onto the ABCMS Provider Portal and “Hire” herself and then enter a termination date for her mother. As the Hold Harmless period has ended, and preparations for the new QRIS Modernization process are underway, I have included the link below to DCDEE’s NC Child Care Commission’s QRIS Modernization Plan (QRIS Reform) website link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Consider participating in an outreach assessment: https://ncrlap.org/Resources/pages/outreachassessments/ • Visit the NCRLAP website: Get Ready for the 3s (FCCERS-3) https://ncrlap.org/Resources/pages/get-ready-for-3s/ Additionally, you may consider reaching out to local partners at Child Care Resource Center and/or Smart Start of Forsyth County. Their teams are working diligently to support programs with training and more detailed information on the ERS-3 at this time. In September, child care consultants will host in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. Beginning in October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license. At the completion of the visit, this visit summary was reviewed with and provided to you, and you were provided the opportunity to ask questions during and at the conclusion of the visit. Thank you for your time and assistance with this visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 3/14/2025 Number Present: 5 Completed Date: 3/14/2025 Age: From 1 To 4 Total Minutes: 155 Time In: 09:25 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janis Gooding, Operator, assisted me with the visit. Coral Reid, Additional Caregiver and Ms. Gooding’s 15-year old niece were also present during the visit. Your program currently operates with a 5-Star license effective 4/30/2018. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschool children at any time, children on ground level only, fireplace/ woodstove cannot be used during operating hours, and serves no more than two children less than one year of age. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed the children in care playing with toys, engaging in conversations, general routines and other activities with Ms. Gooding during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Recognizing and Responding to Suspicions of Child Abuse and Maltreatment, ITS-SIDS, and Criminal Background Checks. No medications were observed. Storage of hazardous items was monitored today and found to be in compliance. A playground inspection was recorded 2/10/2025. A fire drill was last observed recorded 3/03/2025. A shelter in place drill for the facility was recorded on 3/05/2025. There are currently no pets in the home. The program does not provide transportation or participate in off-premise or aquatic activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 716 Electrical outlets not in use were not covered. One outlet was observed without a safety cover in the space designated for child care. 10A NCAC .1719(a)(27) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, a broken piece of a plastic shovel was observed to be sharp to the touch. 10A NCAC 09 .1719 (a) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Four plastic hula skirts were observed accessible to children less than three years of age. .1719(a)(18) Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: On the playground, a broken piece of a plastic shovel was observed to be sharp to the touch; this was removed from the playground during the visit. Four plastic hula skirts were observed accessible to children less than three years of age, presenting a potential choking hazard; these skirts were made inaccessible to the children during the visit. One outlet was observed without a safety cover in the space designated for child care; this outlet was covered with a safety cover during the visit. Consultation provided during today’s visit: The following Child Care Rules were reviewed with Ms. Gooding during the visit: 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a)(7) regarding items required to be kept in locked storage 10A NCAC 09 .1720 MEDICATION REQUIREMENTS (b)(1) regarding administering topical medication such as diaper cream North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1720 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 3/14/2025 Number Present: 5 Completed Date: 3/14/2025 Age: From 1 To 4 Total Minutes: 155 Time In: 09:25 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janis Gooding, Operator, assisted me with the visit. Coral Reid, Additional Caregiver and Ms. Gooding’s 15-year old niece were also present during the visit. Your program currently operates with a 5-Star license effective 4/30/2018. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschool children at any time, children on ground level only, fireplace/ woodstove cannot be used during operating hours, and serves no more than two children less than one year of age. The program’s compliance history was 89% prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed the children in care playing with toys, engaging in conversations, general routines and other activities with Ms. Gooding during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, Recognizing and Responding to Suspicions of Child Abuse and Maltreatment, ITS-SIDS, and Criminal Background Checks. No medications were observed. Storage of hazardous items was monitored today and found to be in compliance. A playground inspection was recorded 2/10/2025. A fire drill was last observed recorded 3/03/2025. A shelter in place drill for the facility was recorded on 3/05/2025. There are currently no pets in the home. The program does not provide transportation or participate in off-premise or aquatic activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 716 Electrical outlets not in use were not covered. One outlet was observed without a safety cover in the space designated for child care. 10A NCAC .1719(a)(27) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, a broken piece of a plastic shovel was observed to be sharp to the touch. 10A NCAC 09 .1719 (a) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Four plastic hula skirts were observed accessible to children less than three years of age. .1719(a)(18) Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: On the playground, a broken piece of a plastic shovel was observed to be sharp to the touch; this was removed from the playground during the visit. Four plastic hula skirts were observed accessible to children less than three years of age, presenting a potential choking hazard; these skirts were made inaccessible to the children during the visit. One outlet was observed without a safety cover in the space designated for child care; this outlet was covered with a safety cover during the visit. Consultation provided during today’s visit: The following Child Care Rules were reviewed with Ms. Gooding during the visit: 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a)(7) regarding items required to be kept in locked storage 10A NCAC 09 .1720 MEDICATION REQUIREMENTS (b)(1) regarding administering topical medication such as diaper cream North Carolina child care administrators can now view and edit their facility’s staff roster in ABCMS, the DCDEE’s criminal background check system. Provider Access to ABCMS allows administrators to: • See the real-time background check status of staff members. • Run a printable report of the staff roster to assist with compliance visits. • See new background check applicants and add to staff roster. To get started, complete the ABCMS Child Care Provider Portal Training in Moodle—a video tutorial followed by a few questions. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-6401 and someone will assist you. At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1705 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1706 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1727 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/11/2024 Number Present: 4 Completed Date: 9/11/2024 Age: From 0 To 2 Total Minutes: 335 Time In: 09:40 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Child Care Consultant, with Janis Gooding, Operator. Additional caregiver, Coral Reid, was not present during the visit. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care; children in care on ground level only, a maximum of five preschoolers at any time; fireplace/wood stove not in use during operating hours, and serves no more than two infants under age one. The license was observed, and the restrictions were found in compliance. The program’s compliance history was 91% prior to today’s visit. All programs are required to maintain at least 75% compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. I observed four children in care playing with toys, engaging in conversations, and participating in general routines with Ms. Gooding during the visit. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 9/19/2023. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for both the operator, and the additional caregiver. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/15/2024. The most recent lockdown drill was documented on 7/10/2024. The last outdoor inspection was documented on 8/29/2024. There are currently no pets at this facility. Staff files and children’s records were monitored per DCDEE procedures. Storage of hazardous items was monitored today. No medications were observed nor reported. The program does not transport children enrolled or participate in aquatic or off-premise activities at this time. The following violations were cited during today’s visit: Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. .1719 (a)(7) 908 Health questionnaire was not completed annually. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. .1703(a)(1) 916 Operator did not maintain a record of on-going training in which he/she has participated. An ongoing training log was not observed on file during the visit for the operator. 10A NCAC 09 .1705(b)(4)(C) 921 Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. A record of arrival was not observed to be recorded for one child enrolled. .1721(e)(6) 930 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. G.S. 110-90.2 & .2703(n) & (o) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard 10A NCAC 09 .1719 (a) 1714 The written plan of care did not specify the names of individuals who will be responsible for the care of children when the operator attends to routine tasks. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. .1712(e )(2) 1735 The daily schedule, activity plan, infant feeding plan, allergy posting, SIDS Sleep Chart/visual check were not maintained on file for a minimum of 30 days from the revision or replacement date. A written activity plan was not observed on file for review. .1721((f)(4)(A) 1855 The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. An annual review of the EPR plan had not been signed by the additional caregiver. .1729(a )(10) 1875 The EPR Plan did not include the location of the Ready to Go File and/or required information. The Ready to Go file did not contain copies of blank incident reports. .1714(d)(10) 1876 The operator did not review the EPR Plan annually or when information in the plan changed to ensure all information is current. The Emergency Preparedness and Response plan was last updated on 7/05/2023 .1714(e ) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. .1719(a)(18) 1990 Infant feeding plans did not include the required information, including but not limited to the type and amount of milk, formula and food, and the frequency of feedings, and/or was not available for reference. An infant feeding plan was not observed on file for one child enrolled. .1706(i) 2025 Operator and/or staff members did not complete a professional development plan within one year of employment. A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver .1703(i) 2033 Signed discipline statement did not include the required information, as outlined in rule. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. .1727(c )(1-3) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 9/25/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided following today’s visit: • The Emergency Preparedness and Response plan was last updated on 7/05/2023; Ms. Gooding updated this plan during my visit. • The Ready to Go file did not contain copies of blank incident reports; Ms. Gooding added copies of blank incident reports to the file during the visit. • The discipline policy for two children enrolled did not have a date of enrollment recorded on the policy. Ms. Gooding recorded the enrollment date on each policy during the visit. • Open plastic diaper wrappers were observed beneath the diaper table and beneath the bathroom cabinet in the bathroom used by children enrolled, accessible to children under three years of age. Ms. Gooding made each of these wrappers inaccessible to children during the visit. • A liquid plug-in (plug-ins are labeled Keep Out of Reach of Children with additional warnings) was observed stored greater than five feet from the ground in a cupboard above the washer and dryer, but in unlocked storage. Ms. Gooding placed this item into locked storage during the visit. • A Professional Development Plan was not observed on file during the visit for the operator or the additional caregiver. The most recently completed Health Questionnaire for the operator was dated for 7/24/23. The most recently completed Health Questionnaire for the additional caregiver was dated for 4/27/23. An ongoing training log was not observed on file during the visit for the operator. An annual review of the EPR plan had not been signed by the additional caregiver. A record of arrival was not observed to be recorded for one child enrolled. An infant feeding plan was not observed on file for one child enrolled. The Written Plan of Care was not updated to reflect current additional caregiver information and activities for five children enrolled. It is essential to maintain accurate and complete records for children in care to ensure all health, safety, and educational requirements are current and being followed. I recommended Ms. Gooding use the Program, Operator, and Children’s File Checklists located on the Division website for each individual file to review each of her files for accuracy. I also recommended Ms. Gooding create a routine and ongoing system for checking each file for accuracy during the year. • The Criminal Background Check for the operator was issued on 8/15/2019 and expired on 8/15/24. Ms. Gooding stated she did not realize her CBC had to be renewed five years from the date the initial qualification letter was issued; she shared she understood she had five years from the expiration date on her current qualification letter to renew her CBC. I shared with Ms. Gooding she would have 15 days to complete her CBC renewal process. • On the playground, one plastic picnic bench was observed to be cracked in at least two places and presented a potential pinching hazard. Ms. Gooding shared she was unaware this picnic bench was cracking. It is important for all areas accessed by children to be safe. I recommended Ms. Gooding add this item to her outdoor inspection monthly. Consultation provided following today’s visit: The following Child Care Rules were reviewed with Ms. Gooding following the visit: 10A NCAC 09 .1727 DISCIPLINE POLICY (c ) (5) 10A NCAC 09 .1706 NUTRITION STANDARDS (i) • Review safe sleep logs to ensure accurate dates are recorded for each log and infant in care. • Remember to keep a separate emergency drill log for each shift of care. • You must notify your consultant 30 days prior to changing the ownership status of your facility. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown (Office) 336-408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information, please visit the DCDEE website www.ncchildcare.ncdhhs.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1712 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1714 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1718 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1723 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 4/3/2024 Number Present: 4 Completed Date: 4/3/2024 Age: From 0 To 3 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with applicable childcare requirements for a routine unannounced visit. You, Janise Gooding, Operator, assisted me with the visit. Your program currently operates with a 5-Star license effective 4/30/18. Restrictions include 1st, 2nd, and 3rd shift care, children in care on ground level only; a maximum of five preschool children at any time, fireplace/ wood stove not used during operating hours; and serves no more than two infants under age one. The program’s compliance history was 93 % prior to today’s visit. All programs are required to maintain at least 75% compliance. Today, the following items were monitored: • Supervision • Capacity • CPR / First Aid • ITS-SIDS • CBC Qualification • General Health • Administering of Medication • Storage of Hazardous Products • Storage of Medication • General Safety • General License Requirements • Program Records • License Posted • Fire Safety • Sanitation The license was observed, and the restrictions were found in compliance. Ms. Gooding stated she and her daughter are the only people living in the home. Be reminded that you must have a criminal record check conducted every five (5) years. You may go to the Division of Child Development & Early Education's website at https://ncchildcare.ncdhhs.gov and complete this process six (6) months prior to the expiration date on your qualifying letter. A walk-through of the facility was completed today. Indoor and outdoor areas were observed. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed children playing with toys, engaging in conversations, music and movement and other activities with Ms. Gooding, as well as eating lunch during the visit. Limited monitoring of staff files was conducted for the purpose of reviewing training regarding CPR/First Aid, EPR, ITS-SIDS, and Criminal Background Checks. No medications were observed nor reported. Storage of hazardous items was monitored today and observed to be in compliance. A playground inspection was recorded 3/14/2024. A fire drill was recorded 3/15/2024. The most recent shelter-in-place drill for the facility was recorded 12/12/2023. There is currently one pet at the facility, and all required documentation was observed on file and in compliance. The program does not provide transportation or participate in off-premise activities at this time. Ms. Gooding stated she has a stroller that carries at least four children, and she asked if she could use this stroller to take children on walks in the neighborhood. I emailed Ms. Gooding the Off-Premise Activity Form during the visit, and we discussed Child Care Rules 10A NCAC 09 .1723 TRANSPORTATION REQUIREMENTS (15) and 10A NCAC 09 .1712 WRITTEN PLAN OF CARE (e ) (4) regarding off-premise activities. The following violations were cited during today’s visit: Violation Number Comment Rule 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The most recent recorded shelter-in-place drill was recorded on 12/12/23. .1719(a )(16) & .1721(e )(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 4/17/2024. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical Assistance Provided during today’s visit: The most recent recorded shelter-in-place drill was recorded on 12/12/23. Ms. Gooding stated a lockdown/shelter-in-place drill had been completed in March, but in oversight, it was not recorded. Consultation provided during today’s visit: The following Child Care Rules were thoroughly reviewed with Ms. Gooding during the visit: • 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) (6-8) • 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) (d) (10) - 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) On February 21, 2024, I emailed you a document regarding required Lead and Asbestos Testing. Ms. Gooding confirmed during today’s visit that the email was received and provided information that she had enrolled in testing approximately two weeks ago. Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1703 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1711 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1714 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1715 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1718 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1719 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BIG MAMA'S EDUCATIONAL CENTER Facility ID: 34000871 Consultant: CARA MCKEOWN-STEWART Operation Type: Family CC Home Case Number: Visit Date: 9/19/2023 Number Present: 5 Completed Date: 9/19/2023 Age: From 1 To 2 Total Minutes: 405 Time In: 08:40 AM Time Out: 03:25 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced An unannounced annual compliance visit was conducted at this family childcare home to monitor compliance with applicable childcare requirements. This visit was conducted by Cara McKeown-Stewart, Childcare Consultant, with Janis Gooding, Operator. Your program currently operates with a 5-Star license. Restrictions include 1st, 2nd, and 3rd shift care, a maximum of five preschoolers at any time, fireplace/wood stove not used during operating hours, children in care on ground level only, and serves no more than two children under age one. The license was observed, and the restrictions were found in compliance. A walk-through of the home was completed today. Indoor and outdoor areas were observed. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. This item was placed greater than five feet from the ground during the visit. The outdoor learning environment used by all children enrolled is surrounded by a fence greater than four feet tall. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. A full-size trampoline is located to the left of the playground entrance (inside the fenced-in area, facing away from the home). Ms. Gooding stated the trampoline belongs to her daughter and children enrolled do not used the trampoline for any reason. I stated a restriction may be placed on the license stating the trampoline may not be used by children enrolled. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. The outdoor learning environment has a stationary play structure which Ms. Gooding stated is three to four years old and was purchased through Rainbow Play Systems. Manufacturer’s instructions and age guidelines were not available for review for this structure. I stated Ms. Gooding must contact the manufacturer to attain manufacturer’s guidelines and the ages this specific piece of equipment was designed for use by and submit this information to me by Friday, 9/22/2023. Until Friday, I recommended Ms. Gooding only allow children of School Age to use the monkey bars, hanging gymnastic rings, and rock climbing wall. I also recommended children no younger than four years of age use the swings and slide. I stated a restriction may be placed on the license that states that the climbing areas, gymnastics rings, and monkey bars of this structure may only be used by children of School Age and the swings and slide may only be used by children four years of age or older. Upon arrival, capacity was monitored as indicated on the attached worksheet. Supervision was adequate during the visit. I observed positive interactions today. I observed the children in care playing with toys, engaging in conversations with Ms. Gooding, participating in general routines, and eating breakfast and lunch during the visit. Ms. Gooding stated she uses Generations food program. I observed developmentally appropriate materials and activities were available to the children in the licensed space. The last annual compliance visit was conducted on 10/04/2022. A Verification of Required Information for Operator and Additional Caregivers form was completed during the visit for the operator and additional caregiver. Coral Reid serves as an additional caregiver for Ms. Gooding at this time. Ms. Gooding lives in the home with her 10-year-old daughter. A FCCH and Centers Located in a Residence Operator’s Statement of Responsibility form was reviewed and signed during the visit. We discussed the owner status of this facility. Program records and required postings were monitored. The last fire drill was conducted on 8/09/2023. The most recent lockdown drill was documented on 8/09/2023. The last outdoor inspection was also documented on 8/12/2023. The electrically operated smoke detector (with battery back-up) was not tested during the visit. Ms. Gooding stated she has two children enrolled who are afraid of the alarm. She stated she does not activate the alarm during monthly fire drills; rather, she rings a bell. She also stated the alarm system is tied to her CPI security system. I stated to Ms. Gooding she must begin to activate the alarm each month during fire drills. There is currently one pet (canine) at this facility. The vaccination records for this dog were observed to be current and on file. Ms. Gooding does not participate in aquatic activities with children enrolled at this time. Staff files and children’s records were monitored per DCDEE procedures. The following records for the operator and/or program were not on file for review: a First Aid information sheet was not posted; a Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review; and an updated Emergency Preparedness and Response Plan review for the operator or additional caregiver. The additional caregiver had not completed CPR/FA through an approved training organization. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. Ms. Gooding stated no children enrolled take medication during operating hours. Ms. Gooding does not provide transportation or participate in off-premise activities at this time. If you should choose to participate in these activities in the future, please contact me prior to doing so. The following violations were cited during today’s visit: Violation Number Comment Rule 518 Individuals who provide care for 5 hours or more a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). The additional caregiver had not completed CPR/FA through an approved training organization. .1729(a)(3) 1409 Operator did not provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of the children in care. Three metal floor vents located in the space designated for child care were observed to be rusting. One tube of children’s toothpaste, labeled Keep Out of Reach of Children under six years of age was observed on a bathroom counter less than five feet from the ground. A rusted lock was observed hanging from a section of fencing accessible to children. An orange tether/dog leash was observed hanging on the inside of the fencing, presenting a potential safety hazard. The space between the wooden slats of the stair rails leading from the home onto the playground at the exit to the home used by children measures between 4.5 and 5.5 inches, presenting an entrapment hazard. A plastic wire covering observed near the power meter was observed to be cracked and sharp to the touch. The door to an outdoor storage space containing items labeled Keep Out of Reach of Children with additional warnings was observed to be unlocked. The padlock to the shed inside the fenced-in area was observed to be heavily rusted. The space between the gate door and the gate post of the enclosure for the pet boxer was observed to measure 5 inches at the base, creating an entrapment hazard and also providing the children access to the boxer. A toy riding motorcycle was observed to be cracked and sharp to the touch in two places. The plastic safety bar to an infant swing was observed to be cracked and sharp to the touch. A set of four metal basketball goals was observed to be rusting. The netting of one plastic basketball goal was observed to be heavily mildewed. Two small, heavily mildewed and deflated balls were observed on the playground. The space between the wooden slats of the stair rails leading from the patio onto the playground to the right of the home (facing away from the home) measure between 4 inches, presenting an entrapment hazard. Ten border tacks were observed to be raised and not flush with the playground border, creating a potential entanglement hazard. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The plastic lattice on the front left corner of the base of the home (facing the home) was observed to be extended and sharp to the touch. The lattice enclosing the base of the shed on the right side has become detached, and the left corner of the wood and plastic underpinning of the shed was observed to be cracked and/or splintered, and sharp to the touch. 10A NCAC 09 .1719 (a) 1919 A First Aid Information sheet, complete with required information, was not posted for quick referral by staff. A First Aid sheet was not observed to be posted. .1719(a )(14) 2015 Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. A signed receipt of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy was not on file for review for the additional caregiver. .1726(d)(1-4) 2023 Operator and/or staff who work with children, did not complete health and safety training as part of on-going training so that every five years, all the topic areas were covered. A current Health and Safety training certificate for topic #2, Administration of medication, with standards for parental consent, for the operator was not on file for review .1703(d)(2) 2036 The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. A signed review of the Emergency Medical Care Plan was not on file for the additional caregiver. .1713 Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You must correct the violations cited during today's visit immediately and send me documentation verifying compliance on or before 10/03/2023. The following information must be included in your signed and dated compliance letter: • the name of your center • facility ID number • date • title of the person who signs the letter • each violation number(s) • describes accurately and in detail how and when you corrected each violation You may email the letter to cara.mckeown@dhhs.nc.gov or mail two copies of the letter to: 353 Jonestown Road Unit 146 Winston Salem, NC 27104 If you state in your letter that corrections or changes have been made when they have not, it will be considered falsification of information and could lead to administrative action taken by the DCDEE. Repeated violations, continued non-compliance, or failure to submit the compliance letter prior to the date given in this visit summary can also lead to administrative action taken by the DCDEE. Additional monitoring visits may be conducted during the year to monitor compliance with applicable childcare requirements. Technical assistance provided during today’s visit: • You must notify your consultant 30 days prior to changing the ownership status of your facility. • The following Child Care Rules were thoroughly discussed with Ms. Gooding during the visit: 10A NCAC 09 .1715 OPERATIONAL POLICIES (a) Each operator shall have written operational policies that include at least the following information: (2) the age range of the children served; (10) a description of opportunities for parent participation (b) Operational policies shall be discussed with parents on or before the child's first day of attendance in the home. A copy of the policies shall be given to the parents on or before the child's first day of attendance and the parents shall be notified in writing of any changes in policy. 10A NCAC 09 .1719 REQUIREMENTS FOR A SAFE INDOOR/OUTDOOR ENVIRONMENT (a) The operator of a family child care home (operator) shall provide a physically safe and healthy indoor and outdoor environment that meets the developmental needs of children in care, including but not limited to the following: (18) not have plastic bags, toys, and toy parts small enough to be swallowed accessible to children under three years of age. This includes materials that can be easily torn apart such as foam rubber and Styrofoam, except that Styrofoam plates may be used for food service and larger pieces of foam rubber may be used for supervised art activities; 10A NCAC 09 .1714 EMERGENCY PREPAREDNESS AND RESPONSE (b) Existing family child care home operators (operator or operators) shall complete the Emergency Preparedness and Response in Child Care training. Within one year of the effective date of a new license, the operator of a new family child care home shall have completed the Emergency Preparedness and Response in Child Care training. When the trained staff member leaves employment, the family child care home shall ensure that another staff member completes the required training within four months of the vacancy. Documentation of completion of the training shall be maintained in the operator's personnel file. (e) The operator shall review the Emergency Preparedness and Response Plan annually, or when information in the plan changes, to ensure all information is current. (f) All substitute providers and volunteers who provide care to children shall be informed of the Emergency Preparedness and Response Plan and its location. Documentation of this notice shall be maintained in the individual personnel files. 10A NCAC 09 .1703 ON-GOING REQUIREMENTS FOR FAMILY CHILD CARE HOME OPERATORS (a) After receiving a license, family child care home operator shall: (i) The family child care home operator and staff members shall complete a professional development plan within one year of employment and at least thereafter. The plan shall: (1) document the individual's professional development goals; (2) be appropriate for the ages of children in their care; (3) include the continuing education, coursework or training needed to meet the individual's planned goals; (4) be completed by the operator and staff member in a collaborative manner; and (5) be maintained in their personnel file. Sample professional development plan templates may be found on the Division's website at http://ncchildcare.nc.gov/providers/pv_provideforms.asp. Another form may be used other than the sample templates provided by the Division as long as the form includes the information set forth in this Rule. 10A NCAC 09 .1711 SUPERVISION OF CHILDREN IN A FAMILY CHILD CARE HOME (a) Children shall be adequately supervised at all times in a family child care home. "Adequate supervision" shall mean that: (1) For pre-school age children, the family child care home operator shall be positioned in the indoor and outdoor environment to maximize his or her ability to hear and see the children at all times and render immediate assistance (especially when children are eating); 10A NCAC 09 .1718 REQUIREMENTS FOR DAILY OPERATIONS (a) The family child care home operator (operator or operators) shall provide the following on a daily basis for all children in care: (6) Developmentally appropriate activities as planned on a written schedule and activity plan. The schedule and activity plan may be combined as one document. Materials or equipment shall be available indoors and outdoors to support the activities listed on the written schedule and activity plan. • You can access the Automated Background Check Management System (ABCMS) at the following link to print a copy of your most recent Criminal Background Check qualifying letter: https://ncabcms.nc.gov/DCDEE/Applicant/ • Please monitor the fencing and playground equipment for developing rust. • You may access Health and Safety trainings through the following link on the Division website: https://www.dcdee.moodle.nc.gov/ Please choose the Services tab, DCDEE Moodle, Professional Development, Regulatory, and then the 2023 CCDF Health and Safety trainings. - Please place a signed copy of the Shaken Baby Policy in your operator's file as well. - Please monitor the outdoor environment for mildew developing on equipment, and for any debris, animal waste, or small pieces of trash prior to children using the outdoor play area each day. Please also pressure wash outdoor equipment with developing mildew. • Please use the most recently updated forms from the Division website for children, staff, and program records; these can be accessed at the following website: https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms#FCCH - Please access the Risk Management Portal at the following website to update your plan to include a floor plan and evacuation plan and print the necessary changes in your Emergency Preparedness and Response Plan: https://rmp.nc.gov/portal/portal.aspx# • Please review all children’s records to ensure that all forms have been fully completed, inclusive of a recorded date of enrollment (when applicable) and date signed by the parent/guardian. • The Child Care Health Consultant for Forsyth County is Keturah Oglesby at Smart Start of Forsyth County. Ms. Oglesby can be contacted at: keturaho@smartstart-fc.org. - Please update my contact information in your Emergency Preparedness and Response Plan; I have included my business card for your reference. • Please review all Written Plans of Care to ensure the boxes in Section 2 are fully completed and signed off on by parents when you complete Routine Tasks during operating hours. - Please also ensure that only Ms. Coral Reid is listed as the additional caregiver on your Written Plan of Care. Please have parents sign this Plan of Care again, if it must be updated for specific children. • Please ensure parents update infant feeding schedules as children get older. • Please ensure all baby gates or other approved barriers are always secured (not just leaning) in place when in use inside or outside of the home, to prevent access by children. • Please order a First Aid poster to post at the following link (the first poster you order will be free): https://healthychildcare.unc.edu/resources/posters/ • Please update all Pet Acknowledgement forms to reflect the correct locations of pets and pets you currently have in the home. - Please ensure Ms. Reid completes eight additional hours of on-going training, inclusive of Health and Safety training topic #2, prior to 4/20/2024. - Please cover the frayed edges of nap mats to ensure mats can be properly sanitized. - Please store the tool used to remove dog waste from the yard greater than five feet from the ground, inaccessible to children. - Please consider enclosing the area immediately to the left of the entrance to the home where the power meter and wiring are secured. - Please be reminded your facility is in cohort one. Throughout the next few months, I recommend you consider completing the following tasks and activities that will help prepare you for your reassessment year, which will be sometime between July 1, 2024 and June 30, 2025. If possible, the Division will align the reassessment with your annual compliance visit timeframe. • Have all staff update WORKS accounts to reflect all currently completed coursework (DCDEE-WORKS) • Determine whether you wish to have Environment Rating Scale (ERS) Assessments [ITERS-R, ECERS-R, SACERS-U, FCCERS-R] conducted • Request technical assistance with your child care consultant and local partners • Participate in local CCR&R and NCPC quality related training/workshops (CCRR Information) • Reach out to your local Community College to discuss educational opportunities • Review NCRLAP website ERS resources (www.NCRLAP.org). To help review ERS requirements and think carefully about the current characteristics and practices in your program and classrooms, check out the Thinking More worksheets. A worksheet is available for each subscale of each rating scale. • Family child care home providers consider the FCCERS-R self-study process and timeline for completion since it must occur over a 3-month time period prior to your rated license reassessment • Consider requesting an ERS assessment (free of charge) during the preparation year. Remember the scores can be used in a variety of ways o ERS assessments can be requested during the preparation year and scores can be used as guidance to enhance program quality o If desired, assessment scores can be used during the preparation year if the operator wants to move forward with a rated license reassessment o Assessment scores can be saved to use during the reassessment year o Facilities can request another ERS assessment (free of charge) in your reassessment year for any ERS assessment scoring less than a 5.0 At the completion of the visit, this visit summary was reviewed with and provided to you. Thank you for your time and assistance during the visit. If you have any questions about the visit, please contact me or my supervisor using the information below. Cara McKeown-Stewart, Child Care Consultant (336) 408-4849 cara.mckeown@dhhs.nc.gov Pamela Hauser, Supervisor pamela.hauser@dhhs.nc.gov For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times