10A NCAC 09 .0601 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 12 Completed Date: 1/14/2026 Age: From 3 To 5 Total Minutes: 265 Time In: 08:25 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, M. Ambrose, Teacher Assistant assisted me with the visit. You arrive shortly after the visit started and assisted me. Your program currently operates with a five-star license, issued April 21, 2020, earning 7 points in the education component, 37 points in the program standards component (meeting enhanced space and reduced ratios and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. You stated the program continues to use the Creative Curriculum. I observed curriculum booklets, activity plans and other materials. The last annual compliance visit was conducted on February 11, 2025. The sanitation inspection was completed November 5, 2025, with a “Superior” classification. The last fire inspection was conducted on February 25, 2025, and your facility was approved for daytime care only. You provided me with a copy of the sanitation inspection report during the visit. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety five percent as of January 14, 2026. The NC Secretary of State website was reviewed on January 14, 2026, and Choanoke Area Development Association of North Carolina, Incorporated was listed as current- active. I visited each indoor and outdoor space. Children were observed engaged in free choice play in both the indoor and outdoor environments. Children completed morning routines which included hand washing and toileting. Proper hand-washing techniques were observed. Breakfast was observed and consisted of mini bagels with strawberry cream, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection report dated February 3, 2025, was not submitted to the Division within one week from completion. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Boards were protruding from the decks on the front and back walkways posing a tripping hazard. Paint is peeling from the window seals on the four back entrance doors and exposing rust. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization from a child’s parent was not on file for a EpiPen kept on site. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An EpiPen kept onsite for one preschool child was not returned to the parent within 72 hours after the expiration date of December 31, 2025. .0803(12) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff child ratio requirements were not met when one staff was observed providing care to eleven children ranging from ages three to five years old. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. The gates to the fence enclosing the playground were secured with a lock requiring a key that could not be accessed during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Keshia Hayward, Child Care Consultant PO Box 13 Ahoskie, NC 27910 keshia.hayward@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 FACILITY PROFILE INFORMATION: You verified the phone number, email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CORPORATE CONTACT/ADMINSTRATOR CHANGE: It was reported that the corporate contact for the agency and administrator at this facility has changed since the last visit completed. During our conversation, we discussed and reviewed the written documentation that must be submitted for these changes to be updated in our system. I left copies of the Preservice Administrators in Child Care Center and Legal Designee forms with you today. I shared the written documentation requesting the change must be completed on company letterhead and submitted either from the email address currently on file for the facility or via postal mail. You stated that you would contact corporate office to request that information immediately so the changes can be processed. Also, if the email address needs updating, it should be included in the written documentation. STAFF/CHILD RATIO REQUIREMENTS: While completing an observation in the classroom, one assisting staff member exited the classroom and went down the hallway. During this time, one teacher was left alone providing care for eleven children ranging from ages three to five years old. Your program is currently meeting reduced staff/child ratio requirements; therefore, may only care for no more than nine children at any given time. AS the youngest child enrolled is three years old, I recommended you talk with staff to review and reinforce the staff to child ratio requirements and develop strategies to implement to ensure compliance is always maintained. You said you would have a discussion with staff regarding staff/child ratios. Maintaining appropriate staff to child ratios is critical to ensuring the health, safety and supervision of children in care. Required ratios are established to ensure children are adequately always supervised, including transitions, arrival, and departure and when administrative staff are not on the premises. When ratios are not maintained, children may not receive appropriate supervision, which increases the risk of injury, behavioral incident, and unmet individual needs. Maintaining compliance with staff-child ratio requirements supports child safety, promotes positive interactions, and ensures the program remains in compliance with child care licensing regulations. A follow-up visit will be conducted in the future to monitor staff/child ratio and applicable child care requirements. MEDICATION REQUIREMENTS: Medication kept on site for one child did not have the required parental written authorization documentation on file. Also, the medication had an expiration date of December 31, 2025. We discussed reviewing all documentation for medication upon receipt to ensure required information and signatures are retrieved prior to having to administer it to children. I recommended contacting the parent to request medication with a current date and have the authorization paperwork updated. It was suggested you develop a system to track renewal dates for medication and conduct monthly medication checks to ensure none had expired. Be reminded if the medication does expire, it must be returned to the parents within seventy-two hours. SAFE ENVIRONMENT: During the visit, both gates on the fence enclosing the outdoor playground used by children were locked with devices requiring a key. One staff member reported that one of the locks had been tampered with and could not be opened with the key, resulting in no access to the lock that gate. You stated that the key to the lock on the second gate was not available or accessible. We discussed the safety concerns related to not having immediate access to unlock the gates in the event of an emergency. I explained that the back entrance and secondary exit doors lead directly to the playground; therefore, if children and staff were required to exit the building through the rear and transition to the front of the building, they would be unable to do so due to the locked gates. I further explained that this is a fire code regulation relating to means of egress on the fire inspection report (item # 27). You stated you would contact the main office to report on the issue and request the locks be changes/removed immediately. QRIS CONVERSATION: A meeting was conducted with all Head Start administrative staff to review and discuss the QRIS transition plan and pathways. During the meeting information was shared about the three pathways and requirements. Applications requesting completion for the QRIS Pathway to the Stars have been emailed to Head Start directors. The Directors were encouraged to complete the application and submit it when ready to begin the transition process. If additional information, guidance, or assistance is needed, please contact me to discuss. SEX OFFENDER REGISTRY: North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID CREDENTIALS: Please remember to use your NCID credential periodically to prevent your user ID and password from becoming inactive. If your NCID credentials are not used within a twelve (12) to fifteen (15) month period, access to your account may be restricted due to inactivity. To avoid disruption, it is strongly recommended that you schedule regular logins to ensure your credentials remain active and valid. RAISE NC NEWSLETTER: The Raise NC Newsletter, sent directly to providers via email, contains valuable and up-to-date information about important updates and changes within the child care sector in North Carolina. I encourage you to set aside time to read each issue upon receipt to ensure you remain informed and updated on the latest developments, resources and guidance impacting child care programs. Staying connected helps support quality child care and compliance across the state. NEW OFFICE LOCATION: The North Carolina Department of Health & Human Services, including the Division of Child Development and Early Education, has moved to a new location. The DCDEE mailing address will remain at 2201 Mail Service Center, Raleigh, NC 27699-2200. If you are visiting the new building, the paid parking deck for our headquarters is immediately beside the building at 1910 Human Services Lane. All guests will check in at the front desk and be escorted by a DHHS staff member to the appropriate floor for their meeting. Getting Here: For GPS and map apps, use 3905 Reedy Creek Rd, Raleigh NC 27607 to get directions. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you; however, another visit will be conducted to review and have the designated administrator sign the visit summary report. Contact me at Keshia Hayward, 252-214-2709, or email keshia.hayward@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, or email jennifer.linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0304 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 12 Completed Date: 1/14/2026 Age: From 3 To 5 Total Minutes: 265 Time In: 08:25 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, M. Ambrose, Teacher Assistant assisted me with the visit. You arrive shortly after the visit started and assisted me. Your program currently operates with a five-star license, issued April 21, 2020, earning 7 points in the education component, 37 points in the program standards component (meeting enhanced space and reduced ratios and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. You stated the program continues to use the Creative Curriculum. I observed curriculum booklets, activity plans and other materials. The last annual compliance visit was conducted on February 11, 2025. The sanitation inspection was completed November 5, 2025, with a “Superior” classification. The last fire inspection was conducted on February 25, 2025, and your facility was approved for daytime care only. You provided me with a copy of the sanitation inspection report during the visit. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety five percent as of January 14, 2026. The NC Secretary of State website was reviewed on January 14, 2026, and Choanoke Area Development Association of North Carolina, Incorporated was listed as current- active. I visited each indoor and outdoor space. Children were observed engaged in free choice play in both the indoor and outdoor environments. Children completed morning routines which included hand washing and toileting. Proper hand-washing techniques were observed. Breakfast was observed and consisted of mini bagels with strawberry cream, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection report dated February 3, 2025, was not submitted to the Division within one week from completion. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Boards were protruding from the decks on the front and back walkways posing a tripping hazard. Paint is peeling from the window seals on the four back entrance doors and exposing rust. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization from a child’s parent was not on file for a EpiPen kept on site. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An EpiPen kept onsite for one preschool child was not returned to the parent within 72 hours after the expiration date of December 31, 2025. .0803(12) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff child ratio requirements were not met when one staff was observed providing care to eleven children ranging from ages three to five years old. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. The gates to the fence enclosing the playground were secured with a lock requiring a key that could not be accessed during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Keshia Hayward, Child Care Consultant PO Box 13 Ahoskie, NC 27910 keshia.hayward@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 FACILITY PROFILE INFORMATION: You verified the phone number, email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CORPORATE CONTACT/ADMINSTRATOR CHANGE: It was reported that the corporate contact for the agency and administrator at this facility has changed since the last visit completed. During our conversation, we discussed and reviewed the written documentation that must be submitted for these changes to be updated in our system. I left copies of the Preservice Administrators in Child Care Center and Legal Designee forms with you today. I shared the written documentation requesting the change must be completed on company letterhead and submitted either from the email address currently on file for the facility or via postal mail. You stated that you would contact corporate office to request that information immediately so the changes can be processed. Also, if the email address needs updating, it should be included in the written documentation. STAFF/CHILD RATIO REQUIREMENTS: While completing an observation in the classroom, one assisting staff member exited the classroom and went down the hallway. During this time, one teacher was left alone providing care for eleven children ranging from ages three to five years old. Your program is currently meeting reduced staff/child ratio requirements; therefore, may only care for no more than nine children at any given time. AS the youngest child enrolled is three years old, I recommended you talk with staff to review and reinforce the staff to child ratio requirements and develop strategies to implement to ensure compliance is always maintained. You said you would have a discussion with staff regarding staff/child ratios. Maintaining appropriate staff to child ratios is critical to ensuring the health, safety and supervision of children in care. Required ratios are established to ensure children are adequately always supervised, including transitions, arrival, and departure and when administrative staff are not on the premises. When ratios are not maintained, children may not receive appropriate supervision, which increases the risk of injury, behavioral incident, and unmet individual needs. Maintaining compliance with staff-child ratio requirements supports child safety, promotes positive interactions, and ensures the program remains in compliance with child care licensing regulations. A follow-up visit will be conducted in the future to monitor staff/child ratio and applicable child care requirements. MEDICATION REQUIREMENTS: Medication kept on site for one child did not have the required parental written authorization documentation on file. Also, the medication had an expiration date of December 31, 2025. We discussed reviewing all documentation for medication upon receipt to ensure required information and signatures are retrieved prior to having to administer it to children. I recommended contacting the parent to request medication with a current date and have the authorization paperwork updated. It was suggested you develop a system to track renewal dates for medication and conduct monthly medication checks to ensure none had expired. Be reminded if the medication does expire, it must be returned to the parents within seventy-two hours. SAFE ENVIRONMENT: During the visit, both gates on the fence enclosing the outdoor playground used by children were locked with devices requiring a key. One staff member reported that one of the locks had been tampered with and could not be opened with the key, resulting in no access to the lock that gate. You stated that the key to the lock on the second gate was not available or accessible. We discussed the safety concerns related to not having immediate access to unlock the gates in the event of an emergency. I explained that the back entrance and secondary exit doors lead directly to the playground; therefore, if children and staff were required to exit the building through the rear and transition to the front of the building, they would be unable to do so due to the locked gates. I further explained that this is a fire code regulation relating to means of egress on the fire inspection report (item # 27). You stated you would contact the main office to report on the issue and request the locks be changes/removed immediately. QRIS CONVERSATION: A meeting was conducted with all Head Start administrative staff to review and discuss the QRIS transition plan and pathways. During the meeting information was shared about the three pathways and requirements. Applications requesting completion for the QRIS Pathway to the Stars have been emailed to Head Start directors. The Directors were encouraged to complete the application and submit it when ready to begin the transition process. If additional information, guidance, or assistance is needed, please contact me to discuss. SEX OFFENDER REGISTRY: North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID CREDENTIALS: Please remember to use your NCID credential periodically to prevent your user ID and password from becoming inactive. If your NCID credentials are not used within a twelve (12) to fifteen (15) month period, access to your account may be restricted due to inactivity. To avoid disruption, it is strongly recommended that you schedule regular logins to ensure your credentials remain active and valid. RAISE NC NEWSLETTER: The Raise NC Newsletter, sent directly to providers via email, contains valuable and up-to-date information about important updates and changes within the child care sector in North Carolina. I encourage you to set aside time to read each issue upon receipt to ensure you remain informed and updated on the latest developments, resources and guidance impacting child care programs. Staying connected helps support quality child care and compliance across the state. NEW OFFICE LOCATION: The North Carolina Department of Health & Human Services, including the Division of Child Development and Early Education, has moved to a new location. The DCDEE mailing address will remain at 2201 Mail Service Center, Raleigh, NC 27699-2200. If you are visiting the new building, the paid parking deck for our headquarters is immediately beside the building at 1910 Human Services Lane. All guests will check in at the front desk and be escorted by a DHHS staff member to the appropriate floor for their meeting. Getting Here: For GPS and map apps, use 3905 Reedy Creek Rd, Raleigh NC 27607 to get directions. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you; however, another visit will be conducted to review and have the designated administrator sign the visit summary report. Contact me at Keshia Hayward, 252-214-2709, or email keshia.hayward@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, or email jennifer.linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 12 Completed Date: 1/14/2026 Age: From 3 To 5 Total Minutes: 265 Time In: 08:25 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, M. Ambrose, Teacher Assistant assisted me with the visit. You arrive shortly after the visit started and assisted me. Your program currently operates with a five-star license, issued April 21, 2020, earning 7 points in the education component, 37 points in the program standards component (meeting enhanced space and reduced ratios and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. You stated the program continues to use the Creative Curriculum. I observed curriculum booklets, activity plans and other materials. The last annual compliance visit was conducted on February 11, 2025. The sanitation inspection was completed November 5, 2025, with a “Superior” classification. The last fire inspection was conducted on February 25, 2025, and your facility was approved for daytime care only. You provided me with a copy of the sanitation inspection report during the visit. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety five percent as of January 14, 2026. The NC Secretary of State website was reviewed on January 14, 2026, and Choanoke Area Development Association of North Carolina, Incorporated was listed as current- active. I visited each indoor and outdoor space. Children were observed engaged in free choice play in both the indoor and outdoor environments. Children completed morning routines which included hand washing and toileting. Proper hand-washing techniques were observed. Breakfast was observed and consisted of mini bagels with strawberry cream, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection report dated February 3, 2025, was not submitted to the Division within one week from completion. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Boards were protruding from the decks on the front and back walkways posing a tripping hazard. Paint is peeling from the window seals on the four back entrance doors and exposing rust. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization from a child’s parent was not on file for a EpiPen kept on site. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An EpiPen kept onsite for one preschool child was not returned to the parent within 72 hours after the expiration date of December 31, 2025. .0803(12) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff child ratio requirements were not met when one staff was observed providing care to eleven children ranging from ages three to five years old. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. The gates to the fence enclosing the playground were secured with a lock requiring a key that could not be accessed during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Keshia Hayward, Child Care Consultant PO Box 13 Ahoskie, NC 27910 keshia.hayward@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 FACILITY PROFILE INFORMATION: You verified the phone number, email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CORPORATE CONTACT/ADMINSTRATOR CHANGE: It was reported that the corporate contact for the agency and administrator at this facility has changed since the last visit completed. During our conversation, we discussed and reviewed the written documentation that must be submitted for these changes to be updated in our system. I left copies of the Preservice Administrators in Child Care Center and Legal Designee forms with you today. I shared the written documentation requesting the change must be completed on company letterhead and submitted either from the email address currently on file for the facility or via postal mail. You stated that you would contact corporate office to request that information immediately so the changes can be processed. Also, if the email address needs updating, it should be included in the written documentation. STAFF/CHILD RATIO REQUIREMENTS: While completing an observation in the classroom, one assisting staff member exited the classroom and went down the hallway. During this time, one teacher was left alone providing care for eleven children ranging from ages three to five years old. Your program is currently meeting reduced staff/child ratio requirements; therefore, may only care for no more than nine children at any given time. AS the youngest child enrolled is three years old, I recommended you talk with staff to review and reinforce the staff to child ratio requirements and develop strategies to implement to ensure compliance is always maintained. You said you would have a discussion with staff regarding staff/child ratios. Maintaining appropriate staff to child ratios is critical to ensuring the health, safety and supervision of children in care. Required ratios are established to ensure children are adequately always supervised, including transitions, arrival, and departure and when administrative staff are not on the premises. When ratios are not maintained, children may not receive appropriate supervision, which increases the risk of injury, behavioral incident, and unmet individual needs. Maintaining compliance with staff-child ratio requirements supports child safety, promotes positive interactions, and ensures the program remains in compliance with child care licensing regulations. A follow-up visit will be conducted in the future to monitor staff/child ratio and applicable child care requirements. MEDICATION REQUIREMENTS: Medication kept on site for one child did not have the required parental written authorization documentation on file. Also, the medication had an expiration date of December 31, 2025. We discussed reviewing all documentation for medication upon receipt to ensure required information and signatures are retrieved prior to having to administer it to children. I recommended contacting the parent to request medication with a current date and have the authorization paperwork updated. It was suggested you develop a system to track renewal dates for medication and conduct monthly medication checks to ensure none had expired. Be reminded if the medication does expire, it must be returned to the parents within seventy-two hours. SAFE ENVIRONMENT: During the visit, both gates on the fence enclosing the outdoor playground used by children were locked with devices requiring a key. One staff member reported that one of the locks had been tampered with and could not be opened with the key, resulting in no access to the lock that gate. You stated that the key to the lock on the second gate was not available or accessible. We discussed the safety concerns related to not having immediate access to unlock the gates in the event of an emergency. I explained that the back entrance and secondary exit doors lead directly to the playground; therefore, if children and staff were required to exit the building through the rear and transition to the front of the building, they would be unable to do so due to the locked gates. I further explained that this is a fire code regulation relating to means of egress on the fire inspection report (item # 27). You stated you would contact the main office to report on the issue and request the locks be changes/removed immediately. QRIS CONVERSATION: A meeting was conducted with all Head Start administrative staff to review and discuss the QRIS transition plan and pathways. During the meeting information was shared about the three pathways and requirements. Applications requesting completion for the QRIS Pathway to the Stars have been emailed to Head Start directors. The Directors were encouraged to complete the application and submit it when ready to begin the transition process. If additional information, guidance, or assistance is needed, please contact me to discuss. SEX OFFENDER REGISTRY: North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID CREDENTIALS: Please remember to use your NCID credential periodically to prevent your user ID and password from becoming inactive. If your NCID credentials are not used within a twelve (12) to fifteen (15) month period, access to your account may be restricted due to inactivity. To avoid disruption, it is strongly recommended that you schedule regular logins to ensure your credentials remain active and valid. RAISE NC NEWSLETTER: The Raise NC Newsletter, sent directly to providers via email, contains valuable and up-to-date information about important updates and changes within the child care sector in North Carolina. I encourage you to set aside time to read each issue upon receipt to ensure you remain informed and updated on the latest developments, resources and guidance impacting child care programs. Staying connected helps support quality child care and compliance across the state. NEW OFFICE LOCATION: The North Carolina Department of Health & Human Services, including the Division of Child Development and Early Education, has moved to a new location. The DCDEE mailing address will remain at 2201 Mail Service Center, Raleigh, NC 27699-2200. If you are visiting the new building, the paid parking deck for our headquarters is immediately beside the building at 1910 Human Services Lane. All guests will check in at the front desk and be escorted by a DHHS staff member to the appropriate floor for their meeting. Getting Here: For GPS and map apps, use 3905 Reedy Creek Rd, Raleigh NC 27607 to get directions. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you; however, another visit will be conducted to review and have the designated administrator sign the visit summary report. Contact me at Keshia Hayward, 252-214-2709, or email keshia.hayward@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, or email jennifer.linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 12 Completed Date: 1/14/2026 Age: From 3 To 5 Total Minutes: 265 Time In: 08:25 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, M. Ambrose, Teacher Assistant assisted me with the visit. You arrive shortly after the visit started and assisted me. Your program currently operates with a five-star license, issued April 21, 2020, earning 7 points in the education component, 37 points in the program standards component (meeting enhanced space and reduced ratios and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. You stated the program continues to use the Creative Curriculum. I observed curriculum booklets, activity plans and other materials. The last annual compliance visit was conducted on February 11, 2025. The sanitation inspection was completed November 5, 2025, with a “Superior” classification. The last fire inspection was conducted on February 25, 2025, and your facility was approved for daytime care only. You provided me with a copy of the sanitation inspection report during the visit. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety five percent as of January 14, 2026. The NC Secretary of State website was reviewed on January 14, 2026, and Choanoke Area Development Association of North Carolina, Incorporated was listed as current- active. I visited each indoor and outdoor space. Children were observed engaged in free choice play in both the indoor and outdoor environments. Children completed morning routines which included hand washing and toileting. Proper hand-washing techniques were observed. Breakfast was observed and consisted of mini bagels with strawberry cream, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection report dated February 3, 2025, was not submitted to the Division within one week from completion. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Boards were protruding from the decks on the front and back walkways posing a tripping hazard. Paint is peeling from the window seals on the four back entrance doors and exposing rust. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization from a child’s parent was not on file for a EpiPen kept on site. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An EpiPen kept onsite for one preschool child was not returned to the parent within 72 hours after the expiration date of December 31, 2025. .0803(12) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff child ratio requirements were not met when one staff was observed providing care to eleven children ranging from ages three to five years old. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. The gates to the fence enclosing the playground were secured with a lock requiring a key that could not be accessed during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Keshia Hayward, Child Care Consultant PO Box 13 Ahoskie, NC 27910 keshia.hayward@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 FACILITY PROFILE INFORMATION: You verified the phone number, email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CORPORATE CONTACT/ADMINSTRATOR CHANGE: It was reported that the corporate contact for the agency and administrator at this facility has changed since the last visit completed. During our conversation, we discussed and reviewed the written documentation that must be submitted for these changes to be updated in our system. I left copies of the Preservice Administrators in Child Care Center and Legal Designee forms with you today. I shared the written documentation requesting the change must be completed on company letterhead and submitted either from the email address currently on file for the facility or via postal mail. You stated that you would contact corporate office to request that information immediately so the changes can be processed. Also, if the email address needs updating, it should be included in the written documentation. STAFF/CHILD RATIO REQUIREMENTS: While completing an observation in the classroom, one assisting staff member exited the classroom and went down the hallway. During this time, one teacher was left alone providing care for eleven children ranging from ages three to five years old. Your program is currently meeting reduced staff/child ratio requirements; therefore, may only care for no more than nine children at any given time. AS the youngest child enrolled is three years old, I recommended you talk with staff to review and reinforce the staff to child ratio requirements and develop strategies to implement to ensure compliance is always maintained. You said you would have a discussion with staff regarding staff/child ratios. Maintaining appropriate staff to child ratios is critical to ensuring the health, safety and supervision of children in care. Required ratios are established to ensure children are adequately always supervised, including transitions, arrival, and departure and when administrative staff are not on the premises. When ratios are not maintained, children may not receive appropriate supervision, which increases the risk of injury, behavioral incident, and unmet individual needs. Maintaining compliance with staff-child ratio requirements supports child safety, promotes positive interactions, and ensures the program remains in compliance with child care licensing regulations. A follow-up visit will be conducted in the future to monitor staff/child ratio and applicable child care requirements. MEDICATION REQUIREMENTS: Medication kept on site for one child did not have the required parental written authorization documentation on file. Also, the medication had an expiration date of December 31, 2025. We discussed reviewing all documentation for medication upon receipt to ensure required information and signatures are retrieved prior to having to administer it to children. I recommended contacting the parent to request medication with a current date and have the authorization paperwork updated. It was suggested you develop a system to track renewal dates for medication and conduct monthly medication checks to ensure none had expired. Be reminded if the medication does expire, it must be returned to the parents within seventy-two hours. SAFE ENVIRONMENT: During the visit, both gates on the fence enclosing the outdoor playground used by children were locked with devices requiring a key. One staff member reported that one of the locks had been tampered with and could not be opened with the key, resulting in no access to the lock that gate. You stated that the key to the lock on the second gate was not available or accessible. We discussed the safety concerns related to not having immediate access to unlock the gates in the event of an emergency. I explained that the back entrance and secondary exit doors lead directly to the playground; therefore, if children and staff were required to exit the building through the rear and transition to the front of the building, they would be unable to do so due to the locked gates. I further explained that this is a fire code regulation relating to means of egress on the fire inspection report (item # 27). You stated you would contact the main office to report on the issue and request the locks be changes/removed immediately. QRIS CONVERSATION: A meeting was conducted with all Head Start administrative staff to review and discuss the QRIS transition plan and pathways. During the meeting information was shared about the three pathways and requirements. Applications requesting completion for the QRIS Pathway to the Stars have been emailed to Head Start directors. The Directors were encouraged to complete the application and submit it when ready to begin the transition process. If additional information, guidance, or assistance is needed, please contact me to discuss. SEX OFFENDER REGISTRY: North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID CREDENTIALS: Please remember to use your NCID credential periodically to prevent your user ID and password from becoming inactive. If your NCID credentials are not used within a twelve (12) to fifteen (15) month period, access to your account may be restricted due to inactivity. To avoid disruption, it is strongly recommended that you schedule regular logins to ensure your credentials remain active and valid. RAISE NC NEWSLETTER: The Raise NC Newsletter, sent directly to providers via email, contains valuable and up-to-date information about important updates and changes within the child care sector in North Carolina. I encourage you to set aside time to read each issue upon receipt to ensure you remain informed and updated on the latest developments, resources and guidance impacting child care programs. Staying connected helps support quality child care and compliance across the state. NEW OFFICE LOCATION: The North Carolina Department of Health & Human Services, including the Division of Child Development and Early Education, has moved to a new location. The DCDEE mailing address will remain at 2201 Mail Service Center, Raleigh, NC 27699-2200. If you are visiting the new building, the paid parking deck for our headquarters is immediately beside the building at 1910 Human Services Lane. All guests will check in at the front desk and be escorted by a DHHS staff member to the appropriate floor for their meeting. Getting Here: For GPS and map apps, use 3905 Reedy Creek Rd, Raleigh NC 27607 to get directions. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you; however, another visit will be conducted to review and have the designated administrator sign the visit summary report. Contact me at Keshia Hayward, 252-214-2709, or email keshia.hayward@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, or email jennifer.linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2026 Number Present: 12 Completed Date: 1/14/2026 Age: From 3 To 5 Total Minutes: 265 Time In: 08:25 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon arrival, M. Ambrose, Teacher Assistant assisted me with the visit. You arrive shortly after the visit started and assisted me. Your program currently operates with a five-star license, issued April 21, 2020, earning 7 points in the education component, 37 points in the program standards component (meeting enhanced space and reduced ratios and 1 quality point for offering a staff benefits package and infrastructure of parent involvement. Your program was also monitored for compliance with implementing an approved curriculum as required for all four- and five-star licensed facilities where four-year-old children are enrolled. You stated the program continues to use the Creative Curriculum. I observed curriculum booklets, activity plans and other materials. The last annual compliance visit was conducted on February 11, 2025. The sanitation inspection was completed November 5, 2025, with a “Superior” classification. The last fire inspection was conducted on February 25, 2025, and your facility was approved for daytime care only. You provided me with a copy of the sanitation inspection report during the visit. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety five percent as of January 14, 2026. The NC Secretary of State website was reviewed on January 14, 2026, and Choanoke Area Development Association of North Carolina, Incorporated was listed as current- active. I visited each indoor and outdoor space. Children were observed engaged in free choice play in both the indoor and outdoor environments. Children completed morning routines which included hand washing and toileting. Proper hand-washing techniques were observed. Breakfast was observed and consisted of mini bagels with strawberry cream, grape juice, and milk. The following violations were documented: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The fire inspection report dated February 3, 2025, was not submitted to the Division within one week from completion. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Boards were protruding from the decks on the front and back walkways posing a tripping hazard. Paint is peeling from the window seals on the four back entrance doors and exposing rust. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization from a child’s parent was not on file for a EpiPen kept on site. 10A NCAC 09 .0803(1)(a & b) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. An EpiPen kept onsite for one preschool child was not returned to the parent within 72 hours after the expiration date of December 31, 2025. .0803(12) 1756 Enhanced staff/child ratios and group sizes were not met. Enhanced staff child ratio requirements were not met when one staff was observed providing care to eleven children ranging from ages three to five years old. 10A NCAC 09 .2818 9995 A violation was found for which there is no item number. The gates to the fence enclosing the playground were secured with a lock requiring a key that could not be accessed during the visit. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before January 28, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Keshia Hayward, Child Care Consultant PO Box 13 Ahoskie, NC 27910 keshia.hayward@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 FACILITY PROFILE INFORMATION: You verified the phone number, email address and mailing address listed on the facility profile are correct. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. CORPORATE CONTACT/ADMINSTRATOR CHANGE: It was reported that the corporate contact for the agency and administrator at this facility has changed since the last visit completed. During our conversation, we discussed and reviewed the written documentation that must be submitted for these changes to be updated in our system. I left copies of the Preservice Administrators in Child Care Center and Legal Designee forms with you today. I shared the written documentation requesting the change must be completed on company letterhead and submitted either from the email address currently on file for the facility or via postal mail. You stated that you would contact corporate office to request that information immediately so the changes can be processed. Also, if the email address needs updating, it should be included in the written documentation. STAFF/CHILD RATIO REQUIREMENTS: While completing an observation in the classroom, one assisting staff member exited the classroom and went down the hallway. During this time, one teacher was left alone providing care for eleven children ranging from ages three to five years old. Your program is currently meeting reduced staff/child ratio requirements; therefore, may only care for no more than nine children at any given time. AS the youngest child enrolled is three years old, I recommended you talk with staff to review and reinforce the staff to child ratio requirements and develop strategies to implement to ensure compliance is always maintained. You said you would have a discussion with staff regarding staff/child ratios. Maintaining appropriate staff to child ratios is critical to ensuring the health, safety and supervision of children in care. Required ratios are established to ensure children are adequately always supervised, including transitions, arrival, and departure and when administrative staff are not on the premises. When ratios are not maintained, children may not receive appropriate supervision, which increases the risk of injury, behavioral incident, and unmet individual needs. Maintaining compliance with staff-child ratio requirements supports child safety, promotes positive interactions, and ensures the program remains in compliance with child care licensing regulations. A follow-up visit will be conducted in the future to monitor staff/child ratio and applicable child care requirements. MEDICATION REQUIREMENTS: Medication kept on site for one child did not have the required parental written authorization documentation on file. Also, the medication had an expiration date of December 31, 2025. We discussed reviewing all documentation for medication upon receipt to ensure required information and signatures are retrieved prior to having to administer it to children. I recommended contacting the parent to request medication with a current date and have the authorization paperwork updated. It was suggested you develop a system to track renewal dates for medication and conduct monthly medication checks to ensure none had expired. Be reminded if the medication does expire, it must be returned to the parents within seventy-two hours. SAFE ENVIRONMENT: During the visit, both gates on the fence enclosing the outdoor playground used by children were locked with devices requiring a key. One staff member reported that one of the locks had been tampered with and could not be opened with the key, resulting in no access to the lock that gate. You stated that the key to the lock on the second gate was not available or accessible. We discussed the safety concerns related to not having immediate access to unlock the gates in the event of an emergency. I explained that the back entrance and secondary exit doors lead directly to the playground; therefore, if children and staff were required to exit the building through the rear and transition to the front of the building, they would be unable to do so due to the locked gates. I further explained that this is a fire code regulation relating to means of egress on the fire inspection report (item # 27). You stated you would contact the main office to report on the issue and request the locks be changes/removed immediately. QRIS CONVERSATION: A meeting was conducted with all Head Start administrative staff to review and discuss the QRIS transition plan and pathways. During the meeting information was shared about the three pathways and requirements. Applications requesting completion for the QRIS Pathway to the Stars have been emailed to Head Start directors. The Directors were encouraged to complete the application and submit it when ready to begin the transition process. If additional information, guidance, or assistance is needed, please contact me to discuss. SEX OFFENDER REGISTRY: North Carolina General Statute 14-208 requires sex offenders to register with the North Carolina Department of Justice. The law states that a sex offender shall not knowingly reside within 1,000 feet of the property on which any public or nonpublic school or child care center is located. This does not apply to child care centers that are located on or within 1,000 feet of property of an institution of higher education where the registrant is a student or is employed. All licensed child care centers must register to receive e-mail notification when a registered sex offender moves within a one-mile radius of the center. (§14-208.19) To register for the e-mail notification, go to http://sexoffender.ncsbi.gov. If you have any questions, please contact your local sheriff's department. NCID CREDENTIALS: Please remember to use your NCID credential periodically to prevent your user ID and password from becoming inactive. If your NCID credentials are not used within a twelve (12) to fifteen (15) month period, access to your account may be restricted due to inactivity. To avoid disruption, it is strongly recommended that you schedule regular logins to ensure your credentials remain active and valid. RAISE NC NEWSLETTER: The Raise NC Newsletter, sent directly to providers via email, contains valuable and up-to-date information about important updates and changes within the child care sector in North Carolina. I encourage you to set aside time to read each issue upon receipt to ensure you remain informed and updated on the latest developments, resources and guidance impacting child care programs. Staying connected helps support quality child care and compliance across the state. NEW OFFICE LOCATION: The North Carolina Department of Health & Human Services, including the Division of Child Development and Early Education, has moved to a new location. The DCDEE mailing address will remain at 2201 Mail Service Center, Raleigh, NC 27699-2200. If you are visiting the new building, the paid parking deck for our headquarters is immediately beside the building at 1910 Human Services Lane. All guests will check in at the front desk and be escorted by a DHHS staff member to the appropriate floor for their meeting. Getting Here: For GPS and map apps, use 3905 Reedy Creek Rd, Raleigh NC 27607 to get directions. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you; however, another visit will be conducted to review and have the designated administrator sign the visit summary report. Contact me at Keshia Hayward, 252-214-2709, or email keshia.hayward@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, or email jennifer.linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: TAMARIA WILLIAMS Operation Type: Center Case Number: Visit Date: 2/11/2025 Number Present: 12 Completed Date: 2/11/2025 Age: From 3 To 5 Total Minutes: 185 Time In: 09:00 AM Time Out: 12:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an Annual Compliance Visit. Your program currently operates with a five(5)-star license, issued April 21, 2020. The last Annual Compliance visit was conducted 2/29/24. The sanitation inspection was completed 2/5/2025 with a “Superior” classification. The last fire inspection was conducted on 3/6/2024 and your facility was approved for daytime care. The program’s compliance history was ninety-eight percent as of 2/11/2025. The facility is currently owned by Choanoke Area Development Assoc. and is current-active. Please contact me prior to any information change regarding the owner of this facility. The contact information on the Division of Child Development & Early Education (DCDEE) website was reviewed. It is important to frequently check your email to remain informed about any new changes that have or may occur. J. Bryant, Lead teacher, was available and able to assist me with the visit. Upon arrival twelve(12) children were present and finishing breakfast. Breakfast consisted of pancake, applesauce, milk. Children were observed participating in teacher directed activities, free play, and completing handwashing and personal care routines. A variety of developmentally appropriate toys were available and accessible on low-lying open shelves. The fenced outdoor play area consisted of a bike trail, large stationary equipment, area for shade, trikes, and a variety of balls. Lunch consisted of pepperoni pizza, corn, blueberry cup, and milk. The following violations were documented. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet located on the wall near the window was not protected by a safety cover. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Hospital Disinfectant deodorant was stored in an unlocked cabinet in the hallway bathroom. .2820(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical assistance: Electrical Outlets - Approximately 2,400 children are injured annually by inserting objects into the slots of electrical outlets. One electrical outlet located on the wall near the window, was not protected by a safety cover. All electrical outlets not in use that are in areas accessible to children must be protected with an outlet cover. This includes unused outlets on power strips. This violation was corrected during the visit. Storage of hazardous products - There are over two million human poison exposures reported to poison centers every year. Children under six years of age account for over half of those potential poisonings. Any product under pressure and any product that includes more than one warning must be in locked storage. An aerosol can of Hospital Disinfectant deodorant was stored in an unlocked cabinet in the hallway bathroom. These items are required to be kept in locked storage. Locked storage rooms and cabinets include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices must be kept out of the reach of a child and must not be stored in the lock. This was corrected during the visit. Additional Information: I encourage you to contact Cindy Smith, Child Care Health Consultant, Bertie County at 252-794-8190 and cindy@aacfnc.org, if additional assistance regarding applicable health and safety practices. Albemarle Smart Start Partnership (252) 333-3205, www.aacfnc.org is able to provide you with resources and information, training opportunities, and technical assistance on child care issues. Moodle Support – The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle Support. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Be knowledgeable of the child care laws and rules and environmental health rules; review them with your staff and assist them with understanding and implementing them to maintain compliance and keep children safe and healthy. The most recent versions of child care laws and rules (updated 1/1/24) and environmental health rules (updated 7/1/23) in North Carolina, the Items Number Listing (can be used as a detailed checklist of required items) and What’s New information are available on the DCDEE website, www.ncchildcare.ncdhhs.gov. Check the designated facility email at least weekly to stay current with communication and email blasts from DCDEE. If your email is not the facility email, sign up for email blasts on the What’s New page for general information and communication from DCDEE. Healthy Social Behaviors-Do you have children who bite? Do you have children who struggle to focus during circle time? Help is available for these and other challenging behaviors through the Challenging Behaviors Helpline dial 1-888-600-1685 Option 1 and you can speak to a Behavior Support advisor for advice and resources specific to the challenging behaviors in your classroom. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Tamaria Williams, Child Care Consultant, 252-508-5621, Tamaria.Williams@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: TAMARIA WILLIAMS Operation Type: Center Case Number: Visit Date: 2/11/2025 Number Present: 12 Completed Date: 2/11/2025 Age: From 3 To 5 Total Minutes: 185 Time In: 09:00 AM Time Out: 12:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an Annual Compliance Visit. Your program currently operates with a five(5)-star license, issued April 21, 2020. The last Annual Compliance visit was conducted 2/29/24. The sanitation inspection was completed 2/5/2025 with a “Superior” classification. The last fire inspection was conducted on 3/6/2024 and your facility was approved for daytime care. The program’s compliance history was ninety-eight percent as of 2/11/2025. The facility is currently owned by Choanoke Area Development Assoc. and is current-active. Please contact me prior to any information change regarding the owner of this facility. The contact information on the Division of Child Development & Early Education (DCDEE) website was reviewed. It is important to frequently check your email to remain informed about any new changes that have or may occur. J. Bryant, Lead teacher, was available and able to assist me with the visit. Upon arrival twelve(12) children were present and finishing breakfast. Breakfast consisted of pancake, applesauce, milk. Children were observed participating in teacher directed activities, free play, and completing handwashing and personal care routines. A variety of developmentally appropriate toys were available and accessible on low-lying open shelves. The fenced outdoor play area consisted of a bike trail, large stationary equipment, area for shade, trikes, and a variety of balls. Lunch consisted of pepperoni pizza, corn, blueberry cup, and milk. The following violations were documented. Violation Number Comment Rule 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. One electrical outlet located on the wall near the window was not protected by a safety cover. 10A NCAC 09 .0604(c) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. An aerosol can of Hospital Disinfectant deodorant was stored in an unlocked cabinet in the hallway bathroom. .2820(b) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical assistance: Electrical Outlets - Approximately 2,400 children are injured annually by inserting objects into the slots of electrical outlets. One electrical outlet located on the wall near the window, was not protected by a safety cover. All electrical outlets not in use that are in areas accessible to children must be protected with an outlet cover. This includes unused outlets on power strips. This violation was corrected during the visit. Storage of hazardous products - There are over two million human poison exposures reported to poison centers every year. Children under six years of age account for over half of those potential poisonings. Any product under pressure and any product that includes more than one warning must be in locked storage. An aerosol can of Hospital Disinfectant deodorant was stored in an unlocked cabinet in the hallway bathroom. These items are required to be kept in locked storage. Locked storage rooms and cabinets include those which are unlocked with a combination, electronic or magnetic device, key, or equivalent locking device. These unlocking devices must be kept out of the reach of a child and must not be stored in the lock. This was corrected during the visit. Additional Information: I encourage you to contact Cindy Smith, Child Care Health Consultant, Bertie County at 252-794-8190 and cindy@aacfnc.org, if additional assistance regarding applicable health and safety practices. Albemarle Smart Start Partnership (252) 333-3205, www.aacfnc.org is able to provide you with resources and information, training opportunities, and technical assistance on child care issues. Moodle Support – The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle Support. To get help with Moodle, email DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. Be knowledgeable of the child care laws and rules and environmental health rules; review them with your staff and assist them with understanding and implementing them to maintain compliance and keep children safe and healthy. The most recent versions of child care laws and rules (updated 1/1/24) and environmental health rules (updated 7/1/23) in North Carolina, the Items Number Listing (can be used as a detailed checklist of required items) and What’s New information are available on the DCDEE website, www.ncchildcare.ncdhhs.gov. Check the designated facility email at least weekly to stay current with communication and email blasts from DCDEE. If your email is not the facility email, sign up for email blasts on the What’s New page for general information and communication from DCDEE. Healthy Social Behaviors-Do you have children who bite? Do you have children who struggle to focus during circle time? Help is available for these and other challenging behaviors through the Challenging Behaviors Helpline dial 1-888-600-1685 Option 1 and you can speak to a Behavior Support advisor for advice and resources specific to the challenging behaviors in your classroom. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Tamaria Williams, Child Care Consultant, 252-508-5621, Tamaria.Williams@dhhs.nc.gov or Jennifer Linhardt, Licensing Supervisor, 252-373-4199, Jennifer.Linhardt@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: MARQUITTA HOLLOMAN Operation Type: Center Case Number: Visit Date: 2/29/2024 Number Present: 11 Completed Date: 2/29/2024 Age: From 3 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my unannounced visit was to complete an annual compliance visit and monitor this program with applicable child care requirements. Currently this program operates with a Five Star license issued on April 21, 2020. The last sanitation inspection was completed on May 22, 2023, earning a “Superior” classification. The last satisfactory fire inspection was completed on October 26, 2023 and was approved for day time care. The center's last annual compliance visit was completed on March 7, 2023. You, S. Roulhac, Family Service Specialist was present and available to assist. Eleven (11) children age ranging from three (3) to four (4) years old were present. Children were observed in handwashing and toileting, outside play, teacher directed activities, and free choice activities. All staff interacted with children in a positive and nurturing manner. The center is owned by Choanoke Area Development Association of North Carolina, Incorporated. This corporation was found to have a Current/Active Status under the NC Secretary of State website. I used the Annual Compliance Monitoring Checklist and the Child Care Center Item Number Listing (DCD 0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. Ten percent (10%) of staff records and ten percent (10%) of children’s records were reviewed today. All children’s records reviewed were found to be in compliance. Violations were documented for staff records. A computer-generated visit summary was reviewed and left with you at the conclusion of the visit. The following violations were documented today. Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Two (2) staff did not have documentation of orientation on file. One (1) staff did not have documentation of EMC plan review and Health questionnaire on file G.S. 110-91( 9) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Recognizing and responding to Child Maltreatment training was not completed within the required five year of completing the previous training. .1103(b) Child Care Licensing Requirements are established to ensure a safe, healthy, and developmentally appropriate environment for all child care facilities. Therefore, it is important for you to be knowledgeable of all licensing requirements that apply to your facility. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy five percent. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education (DCDEE) website. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is accurate documentation. If any information provided in the letter is not accurate, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Marquitta Holloman, Child Care Consultant PO Box 644 Murfreesboro, NC 27855 marquitta.holloman@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. COMPLIANCE HISTORY Prior to today's visit, this facility has maintained an 18-month compliance score of 96%. TECHNICAL ASSISTANCE/ CONSULTATION STAFF RECORD KEEPING/TRAINING One (1) new staff member, S. Wilson, did not complete at least 16 hours of orientation within the first 6 weeks of employment. Each new employee who is expected to have contact with children receives 16 hours of on-site orientation within the first six weeks of employment. One (1) staff member, M. Ambrose, did not have documentation of orientation, annual staff health questionnaire, documentation of review of the Emergency Medical Care Plan (EMC), and Recognizing and Responding to Child Maltreatment training on file for review. The last Health questionnaire was completed 8/12/2022 and was updated during the visit. The last documentation of the review of the EMC plan was dated 11/15/2022 and was updated during the visit. Recognizing and Responding to Child Maltreatment training was last completed 4/11/2017 and should have been taken on/ or before 4/11/2022. All missing information should be updated and documented annually, except recognizing and Responding to Child Maltreatment Training, which is due every five (5) years. RESOURCES EARLY CHILDHOOD CREDENTIAL EQUIVALENCY EXAM The North Carolina Early Childhood Equivalency Exam is a new pathway option comparable to a NC Early Childhood Credential. Applicants who achieve a score of 80% or higher on the NC Early Childhood Equivalency Exam earn the new North Carolina Early Childhood Equivalency Certificate. This certificate is equivalent to a North Carolina Early Childhood Credential and will qualify the individual to be a lead teacher in an early childhood classroom. To take the exam, go to DCDEE Moodle and select Early Childhood Professional Development/Child Care and Development Fund (CCDF)/North Carolina Early Childhood Equivalency Exam. The North Carolina Early Childhood Equivalency Exam is site is currently down for maintenance. Please continue to check the DCDEE Moodle site periodically to gain access to the exam. STAR RATED LICENSE I informed you information regarding the preparation for the star rated license assessment process is located on the Division of Child Development (https://ncchildcare.ncdhhs.gov/) and North Carolina Rated License Project website. I recommend you and staff visit ncrlap.org to obtain detailed information about how the process will be implemented and review prep year activities and ideas offered. More information will be provided regarding your programs rated license assessment timeframe. The Division of Child Development and Early Education's (DCDEE) website is https://ncchildcare.ncdhhs.gov/. Visit this website for the most up-to-date child care forms, resources related to child care, and new child care rules/laws. CONTACTS I encourage you to contact Cindy Smith, Child Care Health Consultant, Bertie County at 252-794-8190 and cindy@aacfnc.org, if additional assistance regarding applicable health and safety practices as it relates to COVID-19 is needed. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-370-0207 or marquitta.holloman@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: MARQUITTA HOLLOMAN Operation Type: Center Case Number: Visit Date: 2/29/2024 Number Present: 11 Completed Date: 2/29/2024 Age: From 3 To 4 Total Minutes: 240 Time In: 09:30 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my unannounced visit was to complete an annual compliance visit and monitor this program with applicable child care requirements. Currently this program operates with a Five Star license issued on April 21, 2020. The last sanitation inspection was completed on May 22, 2023, earning a “Superior” classification. The last satisfactory fire inspection was completed on October 26, 2023 and was approved for day time care. The center's last annual compliance visit was completed on March 7, 2023. You, S. Roulhac, Family Service Specialist was present and available to assist. Eleven (11) children age ranging from three (3) to four (4) years old were present. Children were observed in handwashing and toileting, outside play, teacher directed activities, and free choice activities. All staff interacted with children in a positive and nurturing manner. The center is owned by Choanoke Area Development Association of North Carolina, Incorporated. This corporation was found to have a Current/Active Status under the NC Secretary of State website. I used the Annual Compliance Monitoring Checklist and the Child Care Center Item Number Listing (DCD 0357) as a basic monitoring tool to assess compliance with all applicable child care requirements pertinent to this facility. Ten percent (10%) of staff records and ten percent (10%) of children’s records were reviewed today. All children’s records reviewed were found to be in compliance. Violations were documented for staff records. A computer-generated visit summary was reviewed and left with you at the conclusion of the visit. The following violations were documented today. Violation Number Comment Rule 1043 All staff records, except financial records, were not made available for review. Two (2) staff did not have documentation of orientation on file. One (1) staff did not have documentation of EMC plan review and Health questionnaire on file G.S. 110-91( 9) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Recognizing and responding to Child Maltreatment training was not completed within the required five year of completing the previous training. .1103(b) Child Care Licensing Requirements are established to ensure a safe, healthy, and developmentally appropriate environment for all child care facilities. Therefore, it is important for you to be knowledgeable of all licensing requirements that apply to your facility. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy five percent. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education (DCDEE) website. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 14, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is accurate documentation. If any information provided in the letter is not accurate, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Marquitta Holloman, Child Care Consultant PO Box 644 Murfreesboro, NC 27855 marquitta.holloman@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. COMPLIANCE HISTORY Prior to today's visit, this facility has maintained an 18-month compliance score of 96%. TECHNICAL ASSISTANCE/ CONSULTATION STAFF RECORD KEEPING/TRAINING One (1) new staff member, S. Wilson, did not complete at least 16 hours of orientation within the first 6 weeks of employment. Each new employee who is expected to have contact with children receives 16 hours of on-site orientation within the first six weeks of employment. One (1) staff member, M. Ambrose, did not have documentation of orientation, annual staff health questionnaire, documentation of review of the Emergency Medical Care Plan (EMC), and Recognizing and Responding to Child Maltreatment training on file for review. The last Health questionnaire was completed 8/12/2022 and was updated during the visit. The last documentation of the review of the EMC plan was dated 11/15/2022 and was updated during the visit. Recognizing and Responding to Child Maltreatment training was last completed 4/11/2017 and should have been taken on/ or before 4/11/2022. All missing information should be updated and documented annually, except recognizing and Responding to Child Maltreatment Training, which is due every five (5) years. RESOURCES EARLY CHILDHOOD CREDENTIAL EQUIVALENCY EXAM The North Carolina Early Childhood Equivalency Exam is a new pathway option comparable to a NC Early Childhood Credential. Applicants who achieve a score of 80% or higher on the NC Early Childhood Equivalency Exam earn the new North Carolina Early Childhood Equivalency Certificate. This certificate is equivalent to a North Carolina Early Childhood Credential and will qualify the individual to be a lead teacher in an early childhood classroom. To take the exam, go to DCDEE Moodle and select Early Childhood Professional Development/Child Care and Development Fund (CCDF)/North Carolina Early Childhood Equivalency Exam. The North Carolina Early Childhood Equivalency Exam is site is currently down for maintenance. Please continue to check the DCDEE Moodle site periodically to gain access to the exam. STAR RATED LICENSE I informed you information regarding the preparation for the star rated license assessment process is located on the Division of Child Development (https://ncchildcare.ncdhhs.gov/) and North Carolina Rated License Project website. I recommend you and staff visit ncrlap.org to obtain detailed information about how the process will be implemented and review prep year activities and ideas offered. More information will be provided regarding your programs rated license assessment timeframe. The Division of Child Development and Early Education's (DCDEE) website is https://ncchildcare.ncdhhs.gov/. Visit this website for the most up-to-date child care forms, resources related to child care, and new child care rules/laws. CONTACTS I encourage you to contact Cindy Smith, Child Care Health Consultant, Bertie County at 252-794-8190 and cindy@aacfnc.org, if additional assistance regarding applicable health and safety practices as it relates to COVID-19 is needed. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-370-0207 or marquitta.holloman@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WINDSOR HEAD START Facility ID: 08000095 Consultant: MARQUITTA HOLLOMAN Operation Type: Center Case Number: Visit Date: 10/17/2023 Number Present: 13 Completed Date: 10/17/2023 Age: From 3 To 4 Total Minutes: 120 Time In: 09:50 AM Time Out: 11:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s routine unannounced visit was to monitor compliance with applicable child care requirements. Currently this program operates with a Five Star license issued on April 21, 2020. The last sanitation inspection was completed on May 22, 2023, earning a “Superior” classification. The last satisfactory fire inspection was completed on February 22, 2023 and was approved for day time care. The center's last annual compliance visit was completed on March 7, 2023. S. Roulhac, Family Service Specialist was present and available to assist. Thirteen (13) children age ranging three (3) to four (4) years old were present. Children were observed in free choice activities, handwashing and toileting, and outside play. All staff interacted with children in a positive and nurturing manner. The following requirements were monitored during today's visit: Staff/Child Ratio, Supervision, Specialized trainings, Storage of Hazardous Products, Storage of Medication, Adequate/Approved Space, General Safety, Staff Records, Program Records, License Posted and Permit Restrictions. I used a checklist as a basic monitoring tool to assess compliance with all applicable childcare requirements pertinent to your program. At the completion of the visit, a computer-generated visit summary was reviewed, and a copy was left with you. The following violations of child care requirements were documented today. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. Documentation of monthly fire drills were not on file for review, previous to September 2023. .0604(t); .0302(d)(5) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Shelter-in-place or lockdown drills documentation was not on file for review. A shelter-in-place or lockdown drill has not been completed for this school year. .0604(u);.0302(d)(8) Child Care Licensing Requirements are established to ensure a safe, healthy, and developmentally appropriate environment for all child care facilities. Therefore, it is important for you to be knowledgeable of all licensing requirements that apply for your facility. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. It is your responsibility to maintain compliance with the applicable laws and rules; always whether they have been monitored or specifically discussed with you in the past. The best way for you to ensure that you are meeting all requirements is to periodically review the childcare laws and rules on the Division of Child Development and Early Education (DCDEE) website. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 31, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is accurate documentation. If any information provided in the letter is not accurate, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Marquitta Holloman, Child Care Consultant PO Box 644 Murfreesboro, NC 27855 marquitta.holloman@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. CORPORATION STATUS/CONTACT INFORMATION This facility is owned by Non-Profit Corporation: Choanoke Area Development Association of North Carolina, Incorporated. According to the information reviewed in the NC Secretary of State's Website, this corporation is “Current Active”. You stated during today’s visit, this ownership remains the same. Ensure this corporation remains in good standing with the NC Secretary of State. Contact me prior to any changes with the corporation. You verified that all contact information on file with DCDEE is accurate. COMPLIANCE HISTORY Prior to today's visit, this facility’s compliance history score was 96%, based on an 18-month time frame. TECHNICAL ASSISTANCE/CONSULTATION PROGRAM RECORD KEEPING The fire drill and shelter in place/lockdown drill record was not kept on file for review. Fire drills and shelter in place/lockdown drill records should be kept on file for review for a minimum of one (1) year after the record is created, revised, or replaced. You stated you had the documentation but could not find it. REMINDERS New staff member, S. Wilson, should have the 6-week required orientation completed by 10/17/2023. This date is 6 weeks from the date of hire for the employee. All information and documentation for the new staff should be completed within the allotted timeframes listed on the staff and training worksheet that was reviewed and left with you at the conclusion of the visit. The Emergency Medical Care Plan (EMC) should be reviewed with all staff annually and documentation of review should be on file. The EMC will expire 11/2023. RESOURCES STAR RATED LICENSE I informed you information regarding the preparation for the star rated license assessment process is located on the Division of Child Development (https://ncchildcare.ncdhhs.gov/) and North Carolina Rated License Project website. I recommended you and staff visit ncrlap.org to obtain detailed information about how the process will be implemented and review prep year activities and ideas offered. More information will be provided regarding your programs rated license assessment timeframe. SAFETY RECALLS The U.S. Consumer Product Safety Commission has recently recalled some items due to them being a safety risk. Below you will find a list of the recalled items: Boon Flair and Flair Elite Highchairs: https://www.cpsc.gov/Recalls/2023/TOMY-Recalls-Boon-Flair-and-Flair-EliteHighchairs-Due-to-Fall-Hazard?utm_medium=email&utm_source=govdelivery ICraves Infant High Chairs: https://www.cpsc.gov/Newsroom/News-Releases/2023/CPSC-Warns-Consumers-toImmediately-Stop-Using-iCraves-Infant-High-Chairs-Due-to-Suffocation-Entrapment-and-Fall-Hazards-Failure-to-MeetFederal-Safety-Standards Toddler Towers: https://www.cpsc.gov/Recalls/2023/The-Simplay3-Company-Recalls-Toddler-Towers-Due-to-Fall-andInjury-Hazards Kids Bike Helmets: • Tengingyue Vera Natura Bicycle Helmets: https://www.cpsc.gov/Newsroom/News-Releases/2023/CPSC-WarnsConsumers-to-Immediately-Stop-Using-Tengingyue-Vera-Natura-Bicycle-Helmets-Due-to-Risk-of-Head-Injury-Failure-toMeet-Federal-Safety-Standard-for-Bicycle-Helmets-Sold-Exclusively-on-Walmart-com • Multi-Purpose Kids Bike Helmets: https://www.cpsc.gov/Recalls/2023/Multi-Purpose-Kids-Bike-Helmets-Recalled-Dueto-Risk-of-Head-Injury-Failure-to-Meet-Bicycle-Helmet-Standard-Requirements-Sold-by-Ecnup-Exclusively-on-Amazoncom-Recall-Alert • SQM Bicycle Helmets: https://www.cpsc.gov/Newsroom/News-Releases/2023/CPSC-Warns-Consumers-to-ImmediatelyStop-Using-SQM-Bicycle-Helmets-Due-to-Risk-of-Head-Injury-Failure-to-Meet-Federal-Safety-Standard-for-BicycleHelmets You can visit the U.S. Consumer Product Safety Commission website at www.cpsc.gov for more information. CONTACTS • I encourage you to contact Cindy Smith, Child Care Health Consultant, Bertie County at 252-794-8190 and cindy@aacfnc.org, if additional assistance regarding applicable health and safety practices. • Albemarle Smart Start Partnership (252) 333-3205, www.aacfnc.org If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-370-0207 or marquitta.holloman@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.