Kindercare Learning Center

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: Visit Date: 1/8/2026 Number Present: 108 Completed Date: 1/8/2026 Age: From 0 To 5 Total Minutes: 315 Time In: 09:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Announced The purpose of today’s announced “other" visit was to monitor this program for compliance with applicable child care requirements. Currently, this facility operates with a Three-Star license issued March 29, 2023. An annual compliance visit was conducted on January 6, 2026. However, due to time, staff records, EMC plan and EPR plan were not monitored. A fire inspection was conducted during my visit today, January 8, 2026. The inspection was satisfactory and approved for day and night care. Shirley Battle, Administrator, was present and available to assist. Mrs. Battle stated that one hundred eight (108) children were present upon my arrival. Children were not observed during this visit. The following violations of child care requirements were documented during the visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. On or before the first day of work, two staff members did not provide TB results or screening. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A new staff dd not receive at least 16 hours of orientation within the first six weeks. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff did not have verification of completion of First Aid training available for review. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member did not have verification of staff completion of CPR course available for review. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Each employee file reviewed did not have an annual staff evaluation and a staff development plan available for review. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A newly hired staff did not complete the Recognizing and Responding to Suspicion of Child Maltreatment within 90 days of employment. .1102(g) The following violations must be corrected immediately. The letter must describe, in detail, specifically how each violation has been corrected and any supporting documents. You can mail or email me with verification of compliance regarding the violations that were documented. If you choose to mail, two signed and dated copies must be sent and received by January 22, 2026. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88% CONSULTATION/TECHNICAL ASSISTANCE STAFF RECORDS: New staff and ten percent (10%) or more of existent staff files were monitored. Staff records reviewed were not in compliance. Two staff members did not receive a TB test prior to employment, and two staff did not have a medical report prior to employment. A staff member did not have CPR/FA available for review. Mrs. Battle stated the training was taken; however, the staff member did not receive the certificate. Staff evaluations and staff development plans were not available for review for any staff. Orientation was not completed within the first two weeks of one staff employment date. To maintain compliance, I encourage you to use the staff checklist to help as a guide to ensure all required documents are on file. CRIMINAL BACKGROUND APPLICATIONS: A New feature links criminal background applications to facilities. The training has been completed; however, staff are being linked to the facility. Technical assistance and step-by-step guidance were provided during today’s visit. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. Child care rules were updated effective July 1, 2025. RESOURCES: • The most current provider documents/ forms, checklists, criminal background check application, resources related to child care, MOODLE (ABCMS Provider Portal training & Rule Roll out), and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov/, QRIS Modernization: Pathway to the Stars CONTACT: I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: Visit Date: 1/8/2026 Number Present: 108 Completed Date: 1/8/2026 Age: From 0 To 5 Total Minutes: 315 Time In: 09:45 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Other Announced/Unannounced: Announced The purpose of today’s announced “other" visit was to monitor this program for compliance with applicable child care requirements. Currently, this facility operates with a Three-Star license issued March 29, 2023. An annual compliance visit was conducted on January 6, 2026. However, due to time, staff records, EMC plan and EPR plan were not monitored. A fire inspection was conducted during my visit today, January 8, 2026. The inspection was satisfactory and approved for day and night care. Shirley Battle, Administrator, was present and available to assist. Mrs. Battle stated that one hundred eight (108) children were present upon my arrival. Children were not observed during this visit. The following violations of child care requirements were documented during the visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff did not have a medical report on file prior to employment. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. On or before the first day of work, two staff members did not provide TB results or screening. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A new staff dd not receive at least 16 hours of orientation within the first six weeks. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff did not have verification of completion of First Aid training available for review. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member did not have verification of staff completion of CPR course available for review. .1102(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Each employee file reviewed did not have an annual staff evaluation and a staff development plan available for review. 10A NCAC 09 .0514(f) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A newly hired staff did not complete the Recognizing and Responding to Suspicion of Child Maltreatment within 90 days of employment. .1102(g) The following violations must be corrected immediately. The letter must describe, in detail, specifically how each violation has been corrected and any supporting documents. You can mail or email me with verification of compliance regarding the violations that were documented. If you choose to mail, two signed and dated copies must be sent and received by January 22, 2026. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88% CONSULTATION/TECHNICAL ASSISTANCE STAFF RECORDS: New staff and ten percent (10%) or more of existent staff files were monitored. Staff records reviewed were not in compliance. Two staff members did not receive a TB test prior to employment, and two staff did not have a medical report prior to employment. A staff member did not have CPR/FA available for review. Mrs. Battle stated the training was taken; however, the staff member did not receive the certificate. Staff evaluations and staff development plans were not available for review for any staff. Orientation was not completed within the first two weeks of one staff employment date. To maintain compliance, I encourage you to use the staff checklist to help as a guide to ensure all required documents are on file. CRIMINAL BACKGROUND APPLICATIONS: A New feature links criminal background applications to facilities. The training has been completed; however, staff are being linked to the facility. Technical assistance and step-by-step guidance were provided during today’s visit. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. Child care rules were updated effective July 1, 2025. RESOURCES: • The most current provider documents/ forms, checklists, criminal background check application, resources related to child care, MOODLE (ABCMS Provider Portal training & Rule Roll out), and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov/, QRIS Modernization: Pathway to the Stars CONTACT: I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 118 Completed Date: 1/6/2026 Age: From 0 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor this program for compliance with applicable child care requirements and to provide technical assistance for the QRIS, Pathway to the Stars. Currently, this facility operates with a Three-Star license issued March 29, 2023. The center's last annual compliance visit was completed on January 14, 2025. A checklist was used to note the requirements monitored during the visit. The last sanitation inspection was completed December 18, 2025, earning a superior classification and zero (0) demerits. The last satisfactory fire inspection was completed on January 13, 2025. Shirley Battle, Administrator, was present and available to assist. One hundred eighteen (118) children were present. Children were observed during morning routines, free choice activities, outdoor play, teacher directed activities and eating lunch. All staff interacted with children in a positive manner. Fire drills, lockdown/shelter in place and playground inspections were current. You stated your facility provides transportation. Transportation requirements were monitored. The following violations were documented during the visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for the group of children in space #4B. GS 110-91(12); .0508(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets not in use in the school-age foyer, space #4B and space #8 was not covered with a safety plug. 10A NCAC 09 .0604(c) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescribed medicine for a child in space #3 was not in the original labeled box. .0803(2)(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The bus #22115 used to transport children registration and tags expired November 2025. .1002(b) The following violations must be corrected immediately. The letter must describe, in detail, specifically how each violation has been corrected and any supporting documents. You can mail or email me with verification of compliance regarding the violations that were documented. If you choose to mail, two signed and dated copies must be sent and received by January 20, 2026. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88% CONSULTATION/TECHNICAL ASSISTANCE CHILDREN AND STAFF RECORDS: Ten percent (10%) or more of children’s records were monitored. Children records reviewed, were in compliance. Staff and training worksheet were received. However, due to time, records will be monitored during an additional visit. VIOLATIONS CORRECTED DURING THE VISIT: Electrical outlets not in use in space #4B, space #8, and the foyer of the school-age building did not have safety plugs. This was corrected during the visit when staff members plugged in the outlets. A current activity plan was not posted for reference in space #4B. This was corrected when the teacher posted the current plan. CRIMINAL BACKGROUND APPLICATIONS: A New feature links criminal background applications to facilities. The training has been completed; however staff are being linked to the facility. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. CLEAN WATER FOR US KIDS: The Clean Water for Carolina Kids status is “analysis complete”. The lead base paint and asbestos status is “enrollment started”. To ensure compliance, you should log into your account and complete the steps to provide a completion status. This information was verified in the clean water for US kids facility data. STAR RATED LICENSE (SRL/QRIS): During today’s visit an overview of section .3200 of the child care rules was provided to Mrs. Battle. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. The facility is considering Accreditation and Head Start Pathway 3. A copy of the conversation overview was given to Mrs. Battle. I encourage you to use the resources discussed during the visit. PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. Child care rules were updated effective July 1, 2025. RESOURCES: • The most current provider documents/ forms, checklists, criminal background check application, resources related to child care, MOODLE (ABCMS Provider Portal training & Rule Roll out), and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov/, QRIS Modernization: Pathway to the Stars • NAEYC.org CONTACT: I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: Visit Date: 1/6/2026 Number Present: 118 Completed Date: 1/6/2026 Age: From 0 To 5 Total Minutes: 330 Time In: 09:30 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor this program for compliance with applicable child care requirements and to provide technical assistance for the QRIS, Pathway to the Stars. Currently, this facility operates with a Three-Star license issued March 29, 2023. The center's last annual compliance visit was completed on January 14, 2025. A checklist was used to note the requirements monitored during the visit. The last sanitation inspection was completed December 18, 2025, earning a superior classification and zero (0) demerits. The last satisfactory fire inspection was completed on January 13, 2025. Shirley Battle, Administrator, was present and available to assist. One hundred eighteen (118) children were present. Children were observed during morning routines, free choice activities, outdoor play, teacher directed activities and eating lunch. All staff interacted with children in a positive manner. Fire drills, lockdown/shelter in place and playground inspections were current. You stated your facility provides transportation. Transportation requirements were monitored. The following violations were documented during the visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted for the group of children in space #4B. GS 110-91(12); .0508(a) 812 Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. Electrical outlets not in use in the school-age foyer, space #4B and space #8 was not covered with a safety plug. 10A NCAC 09 .0604(c) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescribed medicine for a child in space #3 was not in the original labeled box. .0803(2)(a) 1110 Vehicles used to transport children enrolled in the child care center did not comply with all applicable State and federal laws and regulations. The bus #22115 used to transport children registration and tags expired November 2025. .1002(b) The following violations must be corrected immediately. The letter must describe, in detail, specifically how each violation has been corrected and any supporting documents. You can mail or email me with verification of compliance regarding the violations that were documented. If you choose to mail, two signed and dated copies must be sent and received by January 20, 2026. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88% CONSULTATION/TECHNICAL ASSISTANCE CHILDREN AND STAFF RECORDS: Ten percent (10%) or more of children’s records were monitored. Children records reviewed, were in compliance. Staff and training worksheet were received. However, due to time, records will be monitored during an additional visit. VIOLATIONS CORRECTED DURING THE VISIT: Electrical outlets not in use in space #4B, space #8, and the foyer of the school-age building did not have safety plugs. This was corrected during the visit when staff members plugged in the outlets. A current activity plan was not posted for reference in space #4B. This was corrected when the teacher posted the current plan. CRIMINAL BACKGROUND APPLICATIONS: A New feature links criminal background applications to facilities. The training has been completed; however staff are being linked to the facility. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at 1-800-859-0829 and someone will assist you. CLEAN WATER FOR US KIDS: The Clean Water for Carolina Kids status is “analysis complete”. The lead base paint and asbestos status is “enrollment started”. To ensure compliance, you should log into your account and complete the steps to provide a completion status. This information was verified in the clean water for US kids facility data. STAR RATED LICENSE (SRL/QRIS): During today’s visit an overview of section .3200 of the child care rules was provided to Mrs. Battle. Each of the following pathway options were discussed: Program Assessment Pathway, Classroom and Instructional Quality Pathway, and Accreditation and Head Start Pathway. The facility is considering Accreditation and Head Start Pathway 3. A copy of the conversation overview was given to Mrs. Battle. I encourage you to use the resources discussed during the visit. PROVIDER DOCUMENTS/FORMS: You should visit the website often to ensure you’re using all updated forms. All requirements must be included if you choose to use your own forms electronically or hard copy. Child care rules were updated effective July 1, 2025. RESOURCES: • The most current provider documents/ forms, checklists, criminal background check application, resources related to child care, MOODLE (ABCMS Provider Portal training & Rule Roll out), and new child care requirements can be found on the Division of Child Development and Early Education website. https://ncchildcare.ncdhhs.gov/, QRIS Modernization: Pathway to the Stars • NAEYC.org CONTACT: I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-106 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: 0725-292L Visit Date: 7/24/2025 Number Present: 135 Completed Date: 7/24/2025 Age: From 0 To 12 Total Minutes: 300 Time In: 10:30 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit was to investigate a report alleging violations of child care requirements. Upon arrival, Shirley Battle, Child Care Administrator, was present and available to assist. I informed Mrs. Battle of the reason for my visit. One hundred thirty-five (135) children were present. Children were observed during lunch, preparing for nap and quiet time. This center currently operates with a three-star license, earning five points in education, two points in program standards and one quality point. This program meets enhanced space requirements. The last annual compliance visit was completed on January 14, 2025. A walk-through of the facility was conducted. The permit restrictions on the center's license were reviewed and observed for enhanced space requirements. Enhanced space requirements were not in compliance with the permit restrictions for one space. FINDINGS/OBSERVATIONS: The required components for a complaint visit were monitored. Observations were completed. When informing Mrs. Battle of the reason for my visit, she was aware of the reason due to a parent concern. In the report received, the reporter was concerned that the child had been bitten by bed bugs at the facility. When speaking with Mrs. Battle, she stated the parent had previously asked staff for the child not to go outside due to possibly mosquito bites. Mrs. Battle stated due to the heat index, the children had not been going outside recently anyway. She stated on the days that the children cannot go outside, they arrange furniture and allow the children to play, using their large gross motor skills. Mrs. Battle further stated the parent informed her on July 16, 2025, that her child came home with bumps on her head. She stated the parent said it couldn’t be mosquito bites because the child hadn’t been outside. She stated the parent asked if it could be bed bugs. Mrs. Battle stated to me she has never encountered bed bugs, so she did research for her knowledge. She stated she also put in a work order with the exterminator for a visit to ensure the safety of the children. According to an inspection report received, pest control conducted a visit on July 18, 2025. The report stated there was no evidence of bed bugs. Environmental health was also notified of the alleged bed bugs. According to a report received, the inspection was conducted today, July 24, 2025. The report stated there were no observations or any concerns of bed bugs. When speaking with teachers in the classroom, teacher (A) stated the parent never came to her with any concerns. She further stated she’d only met the parent once and that a family member always drop off and pick up. She stated she had observed what appeared to be mosquito bites on the child. Teacher (B) stated the child was only in care a short time. She stated the first week the child was in care, she became sick, and the parent was called to pick her up. She stated the second week the child was absent. She furthered stated the week the child returned is when the bites appeared. She stated she was informed by another staff member that the parent did not want the child to go outside. She also stated one day during drop off; after completing a daily health check, she asked the family member about a mark on the child’s head and the family member stated she did that at home. She stated, when marks started to appear, the family member that picks up was informed of what appeared to be mosquito bites, the family member stated, “oh okay”. Based on observations, environmental health inspection, pest control inspection and information received, the allegation of health and sanitation is unsubstantiated. TECHNICAL ASSISTANCE: LICENSE/PERMIT RESTRICTION: During my walk-through, in classroom 4B, nineteen (19) four (4) year olds were observed to one teacher. Staff child ratio was observed in compliance with minimum requirements. However, the facility meets enhanced space. The capacity allowed at thirty square feet for space 4B is eighteen (18) children. To ensure compliance, I suggest you write the enhanced space capacity at thirty square feet on the staff child ratio chart for each classroom. We reviewed the floor plan with capacity for each classroom and the staff child ratio chart. This will help staff to maintain compliance with enhanced space. AIR CONDITION/TEMPERATURE: In classrooms 3, 4A and 4B, portable AC units were observed. When asked, you stated the unit had been out for about two weeks. However, a work order was placed but there is no estimated date. I reminded you that all rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. I encourage you to keep a check on the room temperature for those three spaces to ensure compliance. You stated the parents were informally notified for those classrooms. The following violations of child care requirements were documented during my visit. Violation Number Comment Rule 107 The center did not comply with the permit restrictions. In space 4B, permit restrictions for enhanced space was not met. Nineteen children were present and only eighteen is allowed with enhanced space. GS 110-91; GS 110-106 The above violation was corrected during the visit. However, a compliance letter in detail should be submitted stating how the violation was corrected and how compliance will be maintained. You can mail or email me with verification of compliance regarding the violation that were documented. If you choose to mail, two signed and dated copies must be sent and received by August 7, 2025. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88%. CONTACT INFORMATION: If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: APRIL FLEMING Operation Type: Center Case Number: 0725-292L Visit Date: 7/24/2025 Number Present: 135 Completed Date: 7/24/2025 Age: From 0 To 12 Total Minutes: 300 Time In: 10:30 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit was to investigate a report alleging violations of child care requirements. Upon arrival, Shirley Battle, Child Care Administrator, was present and available to assist. I informed Mrs. Battle of the reason for my visit. One hundred thirty-five (135) children were present. Children were observed during lunch, preparing for nap and quiet time. This center currently operates with a three-star license, earning five points in education, two points in program standards and one quality point. This program meets enhanced space requirements. The last annual compliance visit was completed on January 14, 2025. A walk-through of the facility was conducted. The permit restrictions on the center's license were reviewed and observed for enhanced space requirements. Enhanced space requirements were not in compliance with the permit restrictions for one space. FINDINGS/OBSERVATIONS: The required components for a complaint visit were monitored. Observations were completed. When informing Mrs. Battle of the reason for my visit, she was aware of the reason due to a parent concern. In the report received, the reporter was concerned that the child had been bitten by bed bugs at the facility. When speaking with Mrs. Battle, she stated the parent had previously asked staff for the child not to go outside due to possibly mosquito bites. Mrs. Battle stated due to the heat index, the children had not been going outside recently anyway. She stated on the days that the children cannot go outside, they arrange furniture and allow the children to play, using their large gross motor skills. Mrs. Battle further stated the parent informed her on July 16, 2025, that her child came home with bumps on her head. She stated the parent said it couldn’t be mosquito bites because the child hadn’t been outside. She stated the parent asked if it could be bed bugs. Mrs. Battle stated to me she has never encountered bed bugs, so she did research for her knowledge. She stated she also put in a work order with the exterminator for a visit to ensure the safety of the children. According to an inspection report received, pest control conducted a visit on July 18, 2025. The report stated there was no evidence of bed bugs. Environmental health was also notified of the alleged bed bugs. According to a report received, the inspection was conducted today, July 24, 2025. The report stated there were no observations or any concerns of bed bugs. When speaking with teachers in the classroom, teacher (A) stated the parent never came to her with any concerns. She further stated she’d only met the parent once and that a family member always drop off and pick up. She stated she had observed what appeared to be mosquito bites on the child. Teacher (B) stated the child was only in care a short time. She stated the first week the child was in care, she became sick, and the parent was called to pick her up. She stated the second week the child was absent. She furthered stated the week the child returned is when the bites appeared. She stated she was informed by another staff member that the parent did not want the child to go outside. She also stated one day during drop off; after completing a daily health check, she asked the family member about a mark on the child’s head and the family member stated she did that at home. She stated, when marks started to appear, the family member that picks up was informed of what appeared to be mosquito bites, the family member stated, “oh okay”. Based on observations, environmental health inspection, pest control inspection and information received, the allegation of health and sanitation is unsubstantiated. TECHNICAL ASSISTANCE: LICENSE/PERMIT RESTRICTION: During my walk-through, in classroom 4B, nineteen (19) four (4) year olds were observed to one teacher. Staff child ratio was observed in compliance with minimum requirements. However, the facility meets enhanced space. The capacity allowed at thirty square feet for space 4B is eighteen (18) children. To ensure compliance, I suggest you write the enhanced space capacity at thirty square feet on the staff child ratio chart for each classroom. We reviewed the floor plan with capacity for each classroom and the staff child ratio chart. This will help staff to maintain compliance with enhanced space. AIR CONDITION/TEMPERATURE: In classrooms 3, 4A and 4B, portable AC units were observed. When asked, you stated the unit had been out for about two weeks. However, a work order was placed but there is no estimated date. I reminded you that all rooms used by children shall be heated, cooled, and ventilated to maintain an ambient temperature between 65 degrees Fahrenheit and 85 degrees Fahrenheit. I encourage you to keep a check on the room temperature for those three spaces to ensure compliance. You stated the parents were informally notified for those classrooms. The following violations of child care requirements were documented during my visit. Violation Number Comment Rule 107 The center did not comply with the permit restrictions. In space 4B, permit restrictions for enhanced space was not met. Nineteen children were present and only eighteen is allowed with enhanced space. GS 110-91; GS 110-106 The above violation was corrected during the visit. However, a compliance letter in detail should be submitted stating how the violation was corrected and how compliance will be maintained. You can mail or email me with verification of compliance regarding the violation that were documented. If you choose to mail, two signed and dated copies must be sent and received by August 7, 2025. Please be aware that any written information submitted by you regarding correction of the violations documented during today's visit is legal documentation. It is important that all information submitted be accurate and truthful. Please be aware that if it is determined that information submitted was inaccurate or willfully falsified, Administrative Action, including Revocation of the facility's license, could be issued. The letter of compliance should be mailed or emailed to me, April Fleming, PO Box 236, Enfield, NC 27823. Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always if they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Compliance History: Prior to today's visit, this facility maintained an 18-month compliance score of 88%. CONTACT INFORMATION: If you have questions related to this visit or if I can be of additional assistance, I can be reached at 252-450-9796 or april.fleming@dhhs.nc.gov. You may also contact Susan Fuller, Licensing Supervisor, at 252-373-9809. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 117 Completed Date: 4/15/2025 Age: From 0 To 5 Total Minutes: 175 Time In: 10:35 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program with compliance with applicable child care requirements during an administrative action follow-up visit, including the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on February 12, 2025. Shirley Battle, Administrator assisted with the visit. One hundred seventeen children (117) children were observed in care ranging from ages zero to five years old. The children were observed having tummy time, engaged in free-choice play, outdoor play, completing toileting, diapering and hand washing routines, eating lunch and napping. Limited monitoring of the child care requirements was completed today. The following child care requirements were monitored: Staff/child ratio, supervision, discipline and nurturing care of children, adequate approved space, permit restrictions, staff records (first aid/CPR, and IT’S SIDS training), criminal background check requirements and general safety. All items in 10A NCAC 09 .2201 (j) were monitored. Enrollment was not required or completed based on the type of visit conducted; however, attendance was taken to determine the number of children in care and ages. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The maximum group sizes were met in Space #4 serving twenty-seven three- and four-year-old children. The maximum group size was twenty. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. The metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges. 10A NCAC 09 .0601(a) The violation documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before April 29, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. COMPLIANCE HISTORY SCORE: The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of April 14, 2025. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website KinderCare Education LLC was listed as current-active I reminded you the corporation status for your program must always be current-active to continue to operate with a star rated license. Failure to comply could impact your programs license status. STAFF/CHILD RATIO/GROUPSIZE: During my walkthrough to obtain attendance in the classrooms, it was observed that Space #4 exceeded the allowable group size for the age range of children in care. Twenty-seven children aged three (3) to four (4) years old were present being cared for by two caregivers. On one side of the classroom a caregiver had fourteen children sitting at the table playing with manipulatives, while the second teacher with the other group of children were cleaning up from free-choice play. While you indicated that the staff/child ratio was being maintained, you were not aware that appropriate grouping was not in compliance. I added because the youngest child care for in the space were three-year-old, the maximum group size is twenty children. I explained that meeting staff/child ratio requirements alone does not satisfy the requirement if the group size exceeds the maximum capacity. I further shared that both staff/child ratio and group sizes must be met. Upon clarification, you requested to re-divide the room into two separate spaces. You also stated your intention to assign a teacher to each group, along with a floater to assist in each space as needed. I informed you the floor plan would be updated to reflect the change effective April 15, 2025. Be reminded of the staff/child ratio and capacity for each group must always be maintained. You were advised to utilize the staff/child ratio chart to help determine the maximum group size for each space based on the age of children served. A copy of the revised floor plan was left with you today. No changes were required for capacity due to the change. ADMINISTRATIVE ACTION OBSERVATION SUMMARY: During the visit, I observed the written warning administrative action clearly posted on the wall in the foyer area, where parents enter the facility to drop off/pick up children. Child care supervision records were reviewed and verified that staff are consistently conducting visual mane to face recognition, in alignment with the facility’s written policies and procedure submitted on March 24, 2025, to meet corrective action plan stipulations. Additionally, files were reviewed, which included documentation confirming that new hires receive training on staff/child ratio requirements. According to you, information regarding staff/child ratio requirements was reviewed with staff on March 3, 2025, after the visit conducted as part the technical assistance and guidance. You explained that when administrators are required to step into the classroom to help meet staff/child ratio, the cook assists with conducting head count throughout the facility. It was observed that staff communicated with you via telephone when assistance was needed. We discussed continuing to implement strategies that will help ensure staff/child ratio requirements are always maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: During the visit, it was observed that the metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges that posed a potential safety hazard to children. Upon notification. You immediately removed the broken piece and temporarily covered the sharp edges with tape and cardboard as a precaution until permanent repairs can be completed. I encouraged you and staff to closely monitor the area to ensure children do not have access to the damaged portion of the door while they are in care, and prioritize repairs to eliminate the hazard. At the end of this visit, the visit summary report was completed, reviewed with you and a copy was left with you today. CONTACT INFORMATION: If you have question about today’s visit, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-393-9808 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 117 Completed Date: 4/15/2025 Age: From 0 To 5 Total Minutes: 175 Time In: 10:35 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program with compliance with applicable child care requirements during an administrative action follow-up visit, including the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on February 12, 2025. Shirley Battle, Administrator assisted with the visit. One hundred seventeen children (117) children were observed in care ranging from ages zero to five years old. The children were observed having tummy time, engaged in free-choice play, outdoor play, completing toileting, diapering and hand washing routines, eating lunch and napping. Limited monitoring of the child care requirements was completed today. The following child care requirements were monitored: Staff/child ratio, supervision, discipline and nurturing care of children, adequate approved space, permit restrictions, staff records (first aid/CPR, and IT’S SIDS training), criminal background check requirements and general safety. All items in 10A NCAC 09 .2201 (j) were monitored. Enrollment was not required or completed based on the type of visit conducted; however, attendance was taken to determine the number of children in care and ages. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The maximum group sizes were met in Space #4 serving twenty-seven three- and four-year-old children. The maximum group size was twenty. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. The metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges. 10A NCAC 09 .0601(a) The violation documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before April 29, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. COMPLIANCE HISTORY SCORE: The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of April 14, 2025. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website KinderCare Education LLC was listed as current-active I reminded you the corporation status for your program must always be current-active to continue to operate with a star rated license. Failure to comply could impact your programs license status. STAFF/CHILD RATIO/GROUPSIZE: During my walkthrough to obtain attendance in the classrooms, it was observed that Space #4 exceeded the allowable group size for the age range of children in care. Twenty-seven children aged three (3) to four (4) years old were present being cared for by two caregivers. On one side of the classroom a caregiver had fourteen children sitting at the table playing with manipulatives, while the second teacher with the other group of children were cleaning up from free-choice play. While you indicated that the staff/child ratio was being maintained, you were not aware that appropriate grouping was not in compliance. I added because the youngest child care for in the space were three-year-old, the maximum group size is twenty children. I explained that meeting staff/child ratio requirements alone does not satisfy the requirement if the group size exceeds the maximum capacity. I further shared that both staff/child ratio and group sizes must be met. Upon clarification, you requested to re-divide the room into two separate spaces. You also stated your intention to assign a teacher to each group, along with a floater to assist in each space as needed. I informed you the floor plan would be updated to reflect the change effective April 15, 2025. Be reminded of the staff/child ratio and capacity for each group must always be maintained. You were advised to utilize the staff/child ratio chart to help determine the maximum group size for each space based on the age of children served. A copy of the revised floor plan was left with you today. No changes were required for capacity due to the change. ADMINISTRATIVE ACTION OBSERVATION SUMMARY: During the visit, I observed the written warning administrative action clearly posted on the wall in the foyer area, where parents enter the facility to drop off/pick up children. Child care supervision records were reviewed and verified that staff are consistently conducting visual mane to face recognition, in alignment with the facility’s written policies and procedure submitted on March 24, 2025, to meet corrective action plan stipulations. Additionally, files were reviewed, which included documentation confirming that new hires receive training on staff/child ratio requirements. According to you, information regarding staff/child ratio requirements was reviewed with staff on March 3, 2025, after the visit conducted as part the technical assistance and guidance. You explained that when administrators are required to step into the classroom to help meet staff/child ratio, the cook assists with conducting head count throughout the facility. It was observed that staff communicated with you via telephone when assistance was needed. We discussed continuing to implement strategies that will help ensure staff/child ratio requirements are always maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: During the visit, it was observed that the metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges that posed a potential safety hazard to children. Upon notification. You immediately removed the broken piece and temporarily covered the sharp edges with tape and cardboard as a precaution until permanent repairs can be completed. I encouraged you and staff to closely monitor the area to ensure children do not have access to the damaged portion of the door while they are in care, and prioritize repairs to eliminate the hazard. At the end of this visit, the visit summary report was completed, reviewed with you and a copy was left with you today. CONTACT INFORMATION: If you have question about today’s visit, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-393-9808 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 4/15/2025 Number Present: 117 Completed Date: 4/15/2025 Age: From 0 To 5 Total Minutes: 175 Time In: 10:35 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program with compliance with applicable child care requirements during an administrative action follow-up visit, including the Corrective Action Plan included in the Written Warning issued by the Division of Child Development and Early Education to this facility on February 12, 2025. Shirley Battle, Administrator assisted with the visit. One hundred seventeen children (117) children were observed in care ranging from ages zero to five years old. The children were observed having tummy time, engaged in free-choice play, outdoor play, completing toileting, diapering and hand washing routines, eating lunch and napping. Limited monitoring of the child care requirements was completed today. The following child care requirements were monitored: Staff/child ratio, supervision, discipline and nurturing care of children, adequate approved space, permit restrictions, staff records (first aid/CPR, and IT’S SIDS training), criminal background check requirements and general safety. All items in 10A NCAC 09 .2201 (j) were monitored. Enrollment was not required or completed based on the type of visit conducted; however, attendance was taken to determine the number of children in care and ages. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The maximum group sizes were met in Space #4 serving twenty-seven three- and four-year-old children. The maximum group size was twenty. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. The metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges. 10A NCAC 09 .0601(a) The violation documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before April 29, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. COMPLIANCE HISTORY SCORE: The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of April 14, 2025. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website KinderCare Education LLC was listed as current-active I reminded you the corporation status for your program must always be current-active to continue to operate with a star rated license. Failure to comply could impact your programs license status. STAFF/CHILD RATIO/GROUPSIZE: During my walkthrough to obtain attendance in the classrooms, it was observed that Space #4 exceeded the allowable group size for the age range of children in care. Twenty-seven children aged three (3) to four (4) years old were present being cared for by two caregivers. On one side of the classroom a caregiver had fourteen children sitting at the table playing with manipulatives, while the second teacher with the other group of children were cleaning up from free-choice play. While you indicated that the staff/child ratio was being maintained, you were not aware that appropriate grouping was not in compliance. I added because the youngest child care for in the space were three-year-old, the maximum group size is twenty children. I explained that meeting staff/child ratio requirements alone does not satisfy the requirement if the group size exceeds the maximum capacity. I further shared that both staff/child ratio and group sizes must be met. Upon clarification, you requested to re-divide the room into two separate spaces. You also stated your intention to assign a teacher to each group, along with a floater to assist in each space as needed. I informed you the floor plan would be updated to reflect the change effective April 15, 2025. Be reminded of the staff/child ratio and capacity for each group must always be maintained. You were advised to utilize the staff/child ratio chart to help determine the maximum group size for each space based on the age of children served. A copy of the revised floor plan was left with you today. No changes were required for capacity due to the change. ADMINISTRATIVE ACTION OBSERVATION SUMMARY: During the visit, I observed the written warning administrative action clearly posted on the wall in the foyer area, where parents enter the facility to drop off/pick up children. Child care supervision records were reviewed and verified that staff are consistently conducting visual mane to face recognition, in alignment with the facility’s written policies and procedure submitted on March 24, 2025, to meet corrective action plan stipulations. Additionally, files were reviewed, which included documentation confirming that new hires receive training on staff/child ratio requirements. According to you, information regarding staff/child ratio requirements was reviewed with staff on March 3, 2025, after the visit conducted as part the technical assistance and guidance. You explained that when administrators are required to step into the classroom to help meet staff/child ratio, the cook assists with conducting head count throughout the facility. It was observed that staff communicated with you via telephone when assistance was needed. We discussed continuing to implement strategies that will help ensure staff/child ratio requirements are always maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: During the visit, it was observed that the metal at the bottom of the exit door leading to the playground form Space #1 was damaged, resulting in exposed sharp edges that posed a potential safety hazard to children. Upon notification. You immediately removed the broken piece and temporarily covered the sharp edges with tape and cardboard as a precaution until permanent repairs can be completed. I encouraged you and staff to closely monitor the area to ensure children do not have access to the damaged portion of the door while they are in care, and prioritize repairs to eliminate the hazard. At the end of this visit, the visit summary report was completed, reviewed with you and a copy was left with you today. CONTACT INFORMATION: If you have question about today’s visit, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov. You may also contact Licensing Supervisor, Susan Fuller at 252-393-9808 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/16/2025 Number Present: 92 Completed Date: 1/16/2025 Age: From 0 To 5 Total Minutes: 180 Time In: 11:30 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your facility for compliance with applicable child care requirements during a routine unannounced visit. S. Eason, Administrator assisted with the visit. Ninety-two (92) children were present today ranging from zero (0) to five (5) years old. Children were observed eating lunch, interacting with the teachers, preparing for nap time and completing toileting, and hand washing routines. Lunch consisted of Tortillas, baked beans, mixed fruit, bananas, toss salad, and milk. The following violations were observed and warranted today. Any violations regarding staff files will be added to the annual compliance visit conducted on January 14, 2025. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Based on information reported, it was determined that one (1) teacher was providing care to sixteen (16) children ranging from ages three (3) to four (4) years old in Space #4. GS 110-91(7);.0713(a-d) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 30, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. COMPLIANCE HISTORY: The program's compliance history was reviewed with the operator. The program’s compliance history was 87% percent as of January 15, 2025. STAFF/CHILD RATIO: Upon arrival an employee was observed in the office assisting you; however, when I enter Space #4 the same individual was in the classroom assisting with providing care to children. The individual and other caregiver stated no other staff was in the classroom helping provide care to the children prior to the employee working in the office coming in to help. Staff also stated there had been no change in the number of children counted and observed in the classroom prior to the second person entering. You stated the sixteenth child arrived at 9:50am and was checked in at the office. You added you were aware Space #4 was at capacity; therefore, you asked the caregiver to transition one of the older children to another space. Based on the information reported, it was determined Space #4 was not in compliance when one caregiver provided care to sixteen children. You shared staff have been informed children must be transitioned when they reach their capacity. According to you, all classrooms have telephones, and staff are required to call and notify office staff when they are at capacity. We discussed developing a plan of action to implement to ensure classrooms do not exceed capacity at any time. I explained the goal is to be proactive and avoid noncompliance with the child care requirements. Maintaining staff/child ratios help ensure children are cared for in a healthy and safe environment. It also gives caregiver time and opportunity to provide individualized care to the children they serve. Caring for more children than allowed increases the chance for unwarranted behaviors and injuries. An unannounced follow-up visit will be conducted to monitor staff/child ratio requirements. ADMINISTRATIVE ACTION: I informed you an administrative action would be recommended for your program based on staff/child ratio violations being documented on two consecutive visits. If an administrative action is issued, you will be notified by the Division. STAFF RECORDS: Although the staff/training worksheets were not completed and given to me today, staff records were still monitored and dates recorded. Based on my review of staff records, all requirements were met. You stated the staff have been out and you have been working in the classrooms; therefore, the staff and training worksheets had not been done. I reminded you the staff/training worksheets should be completed and submitted by the date listed in the email received about your upcoming annual compliance visit. This will avoid having to rush to complete them and making mistakes. I asked that you send the completed staff and training worksheets with your signature and date to me via by close of business today. RECOGNIZING AND RESPONDING TO CHILD MALTREATMENT: Staff did not complete recognizing and responding to child maltreatment training along with renewal of the health and safety trainings. I informed you this was required, and staff must complete the training to meet this requirement. You stated the staff would complete the training tomorrow and add a copy of the certificates to their records. SPACE CHANGES: The floor plans were updated to reflect spaces 1A and 1B in building two combined into one classroom. Also, Spaces 4A and 4B were combined for one classroom. The floor plan was updated, and you were giving a copy during today’s visit. ENROLLMENT: Based on the type of visit conducted, enrollment was not completed; however, attendance and the ages of children were recorded during the walk-through to verify staff/child ratio requirements. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Also, make sure you have the most recent copy of the child care rules dated November 1, 2024. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2025 Number Present: 78 Completed Date: 1/14/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 08:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. S. Battle, Administrator, assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the administrator completing a business training course of at least 30 clock hours. This program continues to meet enhanced space requirements. The last annual compliance visit was completed on January 23, 2024. The sanitation inspection was completed on December 10, 2024, earning a “Superior” classification. The fire inspection was completed on January 13, 2025, and the center was approved for daytime care only. You gave me the original fire inspection report during the visit. Eighty-four (84) children ranging from ages zero to five years old were observed in care today. Children were engaged in morning routine/activities, free-choice play, eating breakfast and lunch, completing hand washing, diapering and toileting routines, interacting with caregivers and napping. Breakfast consisted of oatmeal, blueberries and milk. Lunch consisted of chicken, green beans, pineapples and milk. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Minimum staff child ratios were not met when one teacher provided care to seven children ranging from ages five (5) months to one year old in Space #6 and one teacher provided care to eleven (11) children two years old in Space 4B. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. A container storing Lego blocks in the toddler 2 space was cracked exposing sharp edges. Nails were protruding from the wooden bench on the school-age playground. A golf ball sized hole was in the wall of stall 2 of the girl’s bathroom in the school-age building. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization was not on file for diaper cream in the locked box for the infant classrooms. One tube of butt paste expired in August 2024. 10A NCAC 09 .0803(1)(a & b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization report was not on file for one preschool child enrolled. 10A NCAC 09 .0302(d)(2) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 28, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 13, 2025. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. Prior to making any changes in the ownership status contact me to discuss change of ownership procedures. Failure to comply could impact the program license status. STAFF/CHILD RATIO: During my observation I observed a parent walking between Space #6 and Space #7, the infant classrooms trying to drop off his children. Shortly after, the caregiver in Space #6 accepted the children from the parent. Upon entering the classroom of Space #6, one caregiver was providing care to seven children. The youngest child in the group was five months old. The caregiver called to the office and reported she had seven children. A second caregiver entered the classroom approximately two minutes later. Also, when I was about to enter Space #4B, the caregiver came to the door to transition one of the children to another classroom; however, the staff did not respond immediately; therefore, leaving the one caregiver with eleven (11) children ages two years old. The employee explained she was trying to send a child to avoid exceeding ratio. I explained to you and the staff, a plan should be in place to avoid noncompliance of staff child ratio. You reported there were issues that caused staff to be out today which affected staff/child ratio. You added it was difficult scheduling staff based on children attendance because of ongoing changes. We discussed developing a plan of action that includes a staffing pattern to cover when staff need to be out or for emergencies. The plan should be designed to help avoid noncompliance with staff/child ratio requirements. Be reminded compliance with staff/child ratio must always be maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: We talked about the potential hazards observed during the visit. You stated the maintenance person would be visiting the center next week and would fix the identified issues. I suggested having staff to conduct daily safety check of the indoor and outdoor environments used by children and remove any hazards found. STAFF/TRAINING WORKSHEET: You did not submit the staff/training worksheet as requested; therefore, staff files were not monitored today. You were unable to complete it during the visit due to other matters that required your attention. I asked that you complete the staff/training worksheet and email to me by close of business tomorrow. Another visit will be conducted to monitor staff files and finalize the annual compliance visit. If violations are warranted during the monitoring of staff files, they will be added to the program annual compliance visit summary record. The visit checklist will also be completed and provided at the next visit after staff files are monitored. IMMUNIZATION REPORT: You stated you would contact the parent of the child missing the immunization report t request a copy for the file. Continue monitoring children records to ensure all require documentation is included. SPACE CHANGES: Spaces 4A and 4B in building one has been combined to one space. Space 1A and 2A in building two have been combined. I will update the floor plan to reflect the changes and give you a copy during the other visit. CRIMINAL BACKGROUND CHECK REQUIREMENTS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. ANNUAL IMMUNIZATION REPORT EXTENSION: You stated you had not completed the annual immunization report. I reminded you the deadline for submission was tomorrow January 15, 2025. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2025 Number Present: 78 Completed Date: 1/14/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 08:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. S. Battle, Administrator, assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the administrator completing a business training course of at least 30 clock hours. This program continues to meet enhanced space requirements. The last annual compliance visit was completed on January 23, 2024. The sanitation inspection was completed on December 10, 2024, earning a “Superior” classification. The fire inspection was completed on January 13, 2025, and the center was approved for daytime care only. You gave me the original fire inspection report during the visit. Eighty-four (84) children ranging from ages zero to five years old were observed in care today. Children were engaged in morning routine/activities, free-choice play, eating breakfast and lunch, completing hand washing, diapering and toileting routines, interacting with caregivers and napping. Breakfast consisted of oatmeal, blueberries and milk. Lunch consisted of chicken, green beans, pineapples and milk. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Minimum staff child ratios were not met when one teacher provided care to seven children ranging from ages five (5) months to one year old in Space #6 and one teacher provided care to eleven (11) children two years old in Space 4B. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. A container storing Lego blocks in the toddler 2 space was cracked exposing sharp edges. Nails were protruding from the wooden bench on the school-age playground. A golf ball sized hole was in the wall of stall 2 of the girl’s bathroom in the school-age building. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization was not on file for diaper cream in the locked box for the infant classrooms. One tube of butt paste expired in August 2024. 10A NCAC 09 .0803(1)(a & b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization report was not on file for one preschool child enrolled. 10A NCAC 09 .0302(d)(2) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 28, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 13, 2025. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. Prior to making any changes in the ownership status contact me to discuss change of ownership procedures. Failure to comply could impact the program license status. STAFF/CHILD RATIO: During my observation I observed a parent walking between Space #6 and Space #7, the infant classrooms trying to drop off his children. Shortly after, the caregiver in Space #6 accepted the children from the parent. Upon entering the classroom of Space #6, one caregiver was providing care to seven children. The youngest child in the group was five months old. The caregiver called to the office and reported she had seven children. A second caregiver entered the classroom approximately two minutes later. Also, when I was about to enter Space #4B, the caregiver came to the door to transition one of the children to another classroom; however, the staff did not respond immediately; therefore, leaving the one caregiver with eleven (11) children ages two years old. The employee explained she was trying to send a child to avoid exceeding ratio. I explained to you and the staff, a plan should be in place to avoid noncompliance of staff child ratio. You reported there were issues that caused staff to be out today which affected staff/child ratio. You added it was difficult scheduling staff based on children attendance because of ongoing changes. We discussed developing a plan of action that includes a staffing pattern to cover when staff need to be out or for emergencies. The plan should be designed to help avoid noncompliance with staff/child ratio requirements. Be reminded compliance with staff/child ratio must always be maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: We talked about the potential hazards observed during the visit. You stated the maintenance person would be visiting the center next week and would fix the identified issues. I suggested having staff to conduct daily safety check of the indoor and outdoor environments used by children and remove any hazards found. STAFF/TRAINING WORKSHEET: You did not submit the staff/training worksheet as requested; therefore, staff files were not monitored today. You were unable to complete it during the visit due to other matters that required your attention. I asked that you complete the staff/training worksheet and email to me by close of business tomorrow. Another visit will be conducted to monitor staff files and finalize the annual compliance visit. If violations are warranted during the monitoring of staff files, they will be added to the program annual compliance visit summary record. The visit checklist will also be completed and provided at the next visit after staff files are monitored. IMMUNIZATION REPORT: You stated you would contact the parent of the child missing the immunization report t request a copy for the file. Continue monitoring children records to ensure all require documentation is included. SPACE CHANGES: Spaces 4A and 4B in building one has been combined to one space. Space 1A and 2A in building two have been combined. I will update the floor plan to reflect the changes and give you a copy during the other visit. CRIMINAL BACKGROUND CHECK REQUIREMENTS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. ANNUAL IMMUNIZATION REPORT EXTENSION: You stated you had not completed the annual immunization report. I reminded you the deadline for submission was tomorrow January 15, 2025. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2025 Number Present: 78 Completed Date: 1/14/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 08:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. S. Battle, Administrator, assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the administrator completing a business training course of at least 30 clock hours. This program continues to meet enhanced space requirements. The last annual compliance visit was completed on January 23, 2024. The sanitation inspection was completed on December 10, 2024, earning a “Superior” classification. The fire inspection was completed on January 13, 2025, and the center was approved for daytime care only. You gave me the original fire inspection report during the visit. Eighty-four (84) children ranging from ages zero to five years old were observed in care today. Children were engaged in morning routine/activities, free-choice play, eating breakfast and lunch, completing hand washing, diapering and toileting routines, interacting with caregivers and napping. Breakfast consisted of oatmeal, blueberries and milk. Lunch consisted of chicken, green beans, pineapples and milk. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Minimum staff child ratios were not met when one teacher provided care to seven children ranging from ages five (5) months to one year old in Space #6 and one teacher provided care to eleven (11) children two years old in Space 4B. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. A container storing Lego blocks in the toddler 2 space was cracked exposing sharp edges. Nails were protruding from the wooden bench on the school-age playground. A golf ball sized hole was in the wall of stall 2 of the girl’s bathroom in the school-age building. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization was not on file for diaper cream in the locked box for the infant classrooms. One tube of butt paste expired in August 2024. 10A NCAC 09 .0803(1)(a & b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization report was not on file for one preschool child enrolled. 10A NCAC 09 .0302(d)(2) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 28, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 13, 2025. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. Prior to making any changes in the ownership status contact me to discuss change of ownership procedures. Failure to comply could impact the program license status. STAFF/CHILD RATIO: During my observation I observed a parent walking between Space #6 and Space #7, the infant classrooms trying to drop off his children. Shortly after, the caregiver in Space #6 accepted the children from the parent. Upon entering the classroom of Space #6, one caregiver was providing care to seven children. The youngest child in the group was five months old. The caregiver called to the office and reported she had seven children. A second caregiver entered the classroom approximately two minutes later. Also, when I was about to enter Space #4B, the caregiver came to the door to transition one of the children to another classroom; however, the staff did not respond immediately; therefore, leaving the one caregiver with eleven (11) children ages two years old. The employee explained she was trying to send a child to avoid exceeding ratio. I explained to you and the staff, a plan should be in place to avoid noncompliance of staff child ratio. You reported there were issues that caused staff to be out today which affected staff/child ratio. You added it was difficult scheduling staff based on children attendance because of ongoing changes. We discussed developing a plan of action that includes a staffing pattern to cover when staff need to be out or for emergencies. The plan should be designed to help avoid noncompliance with staff/child ratio requirements. Be reminded compliance with staff/child ratio must always be maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: We talked about the potential hazards observed during the visit. You stated the maintenance person would be visiting the center next week and would fix the identified issues. I suggested having staff to conduct daily safety check of the indoor and outdoor environments used by children and remove any hazards found. STAFF/TRAINING WORKSHEET: You did not submit the staff/training worksheet as requested; therefore, staff files were not monitored today. You were unable to complete it during the visit due to other matters that required your attention. I asked that you complete the staff/training worksheet and email to me by close of business tomorrow. Another visit will be conducted to monitor staff files and finalize the annual compliance visit. If violations are warranted during the monitoring of staff files, they will be added to the program annual compliance visit summary record. The visit checklist will also be completed and provided at the next visit after staff files are monitored. IMMUNIZATION REPORT: You stated you would contact the parent of the child missing the immunization report t request a copy for the file. Continue monitoring children records to ensure all require documentation is included. SPACE CHANGES: Spaces 4A and 4B in building one has been combined to one space. Space 1A and 2A in building two have been combined. I will update the floor plan to reflect the changes and give you a copy during the other visit. CRIMINAL BACKGROUND CHECK REQUIREMENTS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. ANNUAL IMMUNIZATION REPORT EXTENSION: You stated you had not completed the annual immunization report. I reminded you the deadline for submission was tomorrow January 15, 2025. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2025 Number Present: 78 Completed Date: 1/14/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 08:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. S. Battle, Administrator, assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the administrator completing a business training course of at least 30 clock hours. This program continues to meet enhanced space requirements. The last annual compliance visit was completed on January 23, 2024. The sanitation inspection was completed on December 10, 2024, earning a “Superior” classification. The fire inspection was completed on January 13, 2025, and the center was approved for daytime care only. You gave me the original fire inspection report during the visit. Eighty-four (84) children ranging from ages zero to five years old were observed in care today. Children were engaged in morning routine/activities, free-choice play, eating breakfast and lunch, completing hand washing, diapering and toileting routines, interacting with caregivers and napping. Breakfast consisted of oatmeal, blueberries and milk. Lunch consisted of chicken, green beans, pineapples and milk. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Minimum staff child ratios were not met when one teacher provided care to seven children ranging from ages five (5) months to one year old in Space #6 and one teacher provided care to eleven (11) children two years old in Space 4B. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. A container storing Lego blocks in the toddler 2 space was cracked exposing sharp edges. Nails were protruding from the wooden bench on the school-age playground. A golf ball sized hole was in the wall of stall 2 of the girl’s bathroom in the school-age building. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization was not on file for diaper cream in the locked box for the infant classrooms. One tube of butt paste expired in August 2024. 10A NCAC 09 .0803(1)(a & b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization report was not on file for one preschool child enrolled. 10A NCAC 09 .0302(d)(2) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 28, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 13, 2025. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. Prior to making any changes in the ownership status contact me to discuss change of ownership procedures. Failure to comply could impact the program license status. STAFF/CHILD RATIO: During my observation I observed a parent walking between Space #6 and Space #7, the infant classrooms trying to drop off his children. Shortly after, the caregiver in Space #6 accepted the children from the parent. Upon entering the classroom of Space #6, one caregiver was providing care to seven children. The youngest child in the group was five months old. The caregiver called to the office and reported she had seven children. A second caregiver entered the classroom approximately two minutes later. Also, when I was about to enter Space #4B, the caregiver came to the door to transition one of the children to another classroom; however, the staff did not respond immediately; therefore, leaving the one caregiver with eleven (11) children ages two years old. The employee explained she was trying to send a child to avoid exceeding ratio. I explained to you and the staff, a plan should be in place to avoid noncompliance of staff child ratio. You reported there were issues that caused staff to be out today which affected staff/child ratio. You added it was difficult scheduling staff based on children attendance because of ongoing changes. We discussed developing a plan of action that includes a staffing pattern to cover when staff need to be out or for emergencies. The plan should be designed to help avoid noncompliance with staff/child ratio requirements. Be reminded compliance with staff/child ratio must always be maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: We talked about the potential hazards observed during the visit. You stated the maintenance person would be visiting the center next week and would fix the identified issues. I suggested having staff to conduct daily safety check of the indoor and outdoor environments used by children and remove any hazards found. STAFF/TRAINING WORKSHEET: You did not submit the staff/training worksheet as requested; therefore, staff files were not monitored today. You were unable to complete it during the visit due to other matters that required your attention. I asked that you complete the staff/training worksheet and email to me by close of business tomorrow. Another visit will be conducted to monitor staff files and finalize the annual compliance visit. If violations are warranted during the monitoring of staff files, they will be added to the program annual compliance visit summary record. The visit checklist will also be completed and provided at the next visit after staff files are monitored. IMMUNIZATION REPORT: You stated you would contact the parent of the child missing the immunization report t request a copy for the file. Continue monitoring children records to ensure all require documentation is included. SPACE CHANGES: Spaces 4A and 4B in building one has been combined to one space. Space 1A and 2A in building two have been combined. I will update the floor plan to reflect the changes and give you a copy during the other visit. CRIMINAL BACKGROUND CHECK REQUIREMENTS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. ANNUAL IMMUNIZATION REPORT EXTENSION: You stated you had not completed the annual immunization report. I reminded you the deadline for submission was tomorrow January 15, 2025. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/14/2025 Number Present: 78 Completed Date: 1/14/2025 Age: From 0 To 5 Total Minutes: 260 Time In: 08:25 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements during an annual compliance visit. S. Battle, Administrator, assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the administrator completing a business training course of at least 30 clock hours. This program continues to meet enhanced space requirements. The last annual compliance visit was completed on January 23, 2024. The sanitation inspection was completed on December 10, 2024, earning a “Superior” classification. The fire inspection was completed on January 13, 2025, and the center was approved for daytime care only. You gave me the original fire inspection report during the visit. Eighty-four (84) children ranging from ages zero to five years old were observed in care today. Children were engaged in morning routine/activities, free-choice play, eating breakfast and lunch, completing hand washing, diapering and toileting routines, interacting with caregivers and napping. Breakfast consisted of oatmeal, blueberries and milk. Lunch consisted of chicken, green beans, pineapples and milk. The following violations were documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Minimum staff child ratios were not met when one teacher provided care to seven children ranging from ages five (5) months to one year old in Space #6 and one teacher provided care to eleven (11) children two years old in Space 4B. GS 110-91(7);.0713(a-d) 807 A safe indoor and outdoor environment was not provided for the children. A container storing Lego blocks in the toddler 2 space was cracked exposing sharp edges. Nails were protruding from the wooden bench on the school-age playground. A golf ball sized hole was in the wall of stall 2 of the girl’s bathroom in the school-age building. 10A NCAC 09 .0601(a) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Written authorization was not on file for diaper cream in the locked box for the infant classrooms. One tube of butt paste expired in August 2024. 10A NCAC 09 .0803(1)(a & b) 1323 Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. An immunization report was not on file for one preschool child enrolled. 10A NCAC 09 .0302(d)(2) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before January 28, 2025. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 13, 2025. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. Prior to making any changes in the ownership status contact me to discuss change of ownership procedures. Failure to comply could impact the program license status. STAFF/CHILD RATIO: During my observation I observed a parent walking between Space #6 and Space #7, the infant classrooms trying to drop off his children. Shortly after, the caregiver in Space #6 accepted the children from the parent. Upon entering the classroom of Space #6, one caregiver was providing care to seven children. The youngest child in the group was five months old. The caregiver called to the office and reported she had seven children. A second caregiver entered the classroom approximately two minutes later. Also, when I was about to enter Space #4B, the caregiver came to the door to transition one of the children to another classroom; however, the staff did not respond immediately; therefore, leaving the one caregiver with eleven (11) children ages two years old. The employee explained she was trying to send a child to avoid exceeding ratio. I explained to you and the staff, a plan should be in place to avoid noncompliance of staff child ratio. You reported there were issues that caused staff to be out today which affected staff/child ratio. You added it was difficult scheduling staff based on children attendance because of ongoing changes. We discussed developing a plan of action that includes a staffing pattern to cover when staff need to be out or for emergencies. The plan should be designed to help avoid noncompliance with staff/child ratio requirements. Be reminded compliance with staff/child ratio must always be maintained. SAFE INDOOR/OUTDOOR ENVIRONMENT: We talked about the potential hazards observed during the visit. You stated the maintenance person would be visiting the center next week and would fix the identified issues. I suggested having staff to conduct daily safety check of the indoor and outdoor environments used by children and remove any hazards found. STAFF/TRAINING WORKSHEET: You did not submit the staff/training worksheet as requested; therefore, staff files were not monitored today. You were unable to complete it during the visit due to other matters that required your attention. I asked that you complete the staff/training worksheet and email to me by close of business tomorrow. Another visit will be conducted to monitor staff files and finalize the annual compliance visit. If violations are warranted during the monitoring of staff files, they will be added to the program annual compliance visit summary record. The visit checklist will also be completed and provided at the next visit after staff files are monitored. IMMUNIZATION REPORT: You stated you would contact the parent of the child missing the immunization report t request a copy for the file. Continue monitoring children records to ensure all require documentation is included. SPACE CHANGES: Spaces 4A and 4B in building one has been combined to one space. Space 1A and 2A in building two have been combined. I will update the floor plan to reflect the changes and give you a copy during the other visit. CRIMINAL BACKGROUND CHECK REQUIREMENTS: As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. ANNUAL IMMUNIZATION REPORT EXTENSION: You stated you had not completed the annual immunization report. I reminded you the deadline for submission was tomorrow January 15, 2025. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. At the conclusion of this visit, the visit summary report was completed, reviewed, and left with you. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0713 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 96 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 210 Time In: 08:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your facility for compliance with applicable child care requirements during a routine unannounced visit. S. Battle, Administrator assisted with the visit. Ninety-six (96) children were observed in care today ranging from zero to five years old. Children were engaged in free choice play with developmentally age-appropriate materials, outdoor play, interacting with the caregivers, eating breakfast, napping, and completing toileting, diapering, and hand washing routines. Breakfast consisted of flat bread with butter, bananas, and milk. Currently this program operates with a Three-Star License earning five points in education, two points in program standards and one quality point for the child care administrator completing a business training and a wage and hour training course of at least 30 hours. The last sanitation inspection was completed on December14, 2023, earning a superior classification. The last fire inspection was completed on January 23, 2024, and the center was approved for daytime care only. The last annual compliance visit was completed on January 23, 2024. The following violations were documented. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Parental authorization was not on file for an EpiPen kept on site for one preschool child enrolled. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. A plastic grocery bag storing change of clothes was in the bottom of a cubby accessible to two-year-old children in Space #2. .0604(q) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before June 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. COMPLIANCE HISTORY: The program's compliance history was reviewed with the operator. The program’s compliance history was 87% percent as of May 22, 2024. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You stated the mailing address, phone number and email address listed for your program are correct. If changes in your facility information occurs, please contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure the information is updated in the system. STAFF/CHILD INTERACTIONS: Children were observed eating breakfast. Staff encouraged children to clean up and wash their hands after breakfast was finished. Children engaged in outdoor play while staff monitored. Staff talked to children about their activities. Older four- and five-year-old groups were completing writing activities guided by caregivers. Infants and toddlers were observed participating in floor play, tummy time, napping and bottle feeding. A variety of materials and toys were available for play. The materials and toys were clean and in good repair. We discussed encouraging staff from Space #3 to plan and implement strategies for smoother transitions from one activity to the next. Children in Space # 3 were very active which created unwarranted behaviors keeping the caregiver’s focus from completing circle time effectively. Effective transitions can help with managing the classroom and decrease unwarranted behaviors displayed by children. MEDICATION AUTHORIZATION: An EpiPen onsite for one child did not include authorization from the parent or health care provider to administer the medication. Based on my review of the documentation, the action plan did not state the medication could be administered. You stated you would provide the parents with an authorization form today to be completed and returned. It was recommended reviewing documentation submitted with medication to ensure all required information including provided. SAFE ENVIRONMENT: I reminded you plastic grocery bags should be stored in spaces inaccessible to children under the age of three. The caregiver removed the plastic grocery bag from the cubby when notified and placed it in another locations from children access. I shared removing the items from plastic bags upon arrival when brought in by parents will avoid inappropriate storage. Be reminded you are responsible for ensuring a safe environment is always provided for children in care. ADEQUATE SURFACING: The surfacing on the preschool playground was low and compacted. Although enough surfacing was available, we talked about maintenance. It was recommended adding more surfacing to ensure the correct depth is maintained and prevent potential harm to children. I explained monitoring and measuring of the surface during outdoor play inspections can help with ensuring a safe environment is always maintained and surfacing meets depth requirements. NUTRITION REQUIREMENTS: A Pepsi soda and coffee drink was observed in Space accessible to children in #4. We discussed the requirements for staff modeling appropriate eating behaviors in the presence of children. I shared staff were not observed consuming the drinks; however, I recommended the drinks be placed in a location not visual or accessible to children. I explained certain beverages are tempting to children and should be stored where they cannot reach or see them. Be reminded that modeling positive eating/drinking behaviors promotes healthy concepts to children in care. STAFF/CHILD RATIO REQUIRMENTS: A two years old child was observed in Space #3 with three year old children. We discussed staff/child ratio requirements. You shared you were following the child care requirements from Child Care Rule 10A NCAC 09 .0713 (a) (4) which states "a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group." I explained this provision shall be limited to one child per group. Also the caregiver must ensure the rule requirements for activities and safety for two year old children are met. Documentation required was on file for the child. PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM: DCDEE launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position, and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. EQUIVALENCY EXAM OFFLINE for MAINTENANCE: The NC Early Childhood Equivalency exam located in Moodle will be unavailable until further notice for updates. In the meantime, earn the Early Childhood Education Certificate by enrolling in EDU 119 at a local community college. Better yet, take advantage of DCDEE’s offer of a No-Cost Professional Development Teacher Membership and earn your CDA! The NC Early Childhood Equivalency exam located in Moodle will be unavailable until further notice for updates. In the meantime, earn the Early Childhood Education Certificate by enrolling in EDU 119 at a local community college. At the conclusion of today’s visit, the visit summary report was completed, reviewed, and left with you. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 5/23/2024 Number Present: 96 Completed Date: 5/23/2024 Age: From 0 To 5 Total Minutes: 210 Time In: 08:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your facility for compliance with applicable child care requirements during a routine unannounced visit. S. Battle, Administrator assisted with the visit. Ninety-six (96) children were observed in care today ranging from zero to five years old. Children were engaged in free choice play with developmentally age-appropriate materials, outdoor play, interacting with the caregivers, eating breakfast, napping, and completing toileting, diapering, and hand washing routines. Breakfast consisted of flat bread with butter, bananas, and milk. Currently this program operates with a Three-Star License earning five points in education, two points in program standards and one quality point for the child care administrator completing a business training and a wage and hour training course of at least 30 hours. The last sanitation inspection was completed on December14, 2023, earning a superior classification. The last fire inspection was completed on January 23, 2024, and the center was approved for daytime care only. The last annual compliance visit was completed on January 23, 2024. The following violations were documented. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. Parental authorization was not on file for an EpiPen kept on site for one preschool child enrolled. 10A NCAC 09 .0803(1)(a & b) 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. A plastic grocery bag storing change of clothes was in the bottom of a cubby accessible to two-year-old children in Space #2. .0604(q) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before June 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined the information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. COMPLIANCE HISTORY: The program's compliance history was reviewed with the operator. The program’s compliance history was 87% percent as of May 22, 2024. CORPORATION STATUS: Kindercare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, Kindercare Education LLC remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You stated the mailing address, phone number and email address listed for your program are correct. If changes in your facility information occurs, please contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure the information is updated in the system. STAFF/CHILD INTERACTIONS: Children were observed eating breakfast. Staff encouraged children to clean up and wash their hands after breakfast was finished. Children engaged in outdoor play while staff monitored. Staff talked to children about their activities. Older four- and five-year-old groups were completing writing activities guided by caregivers. Infants and toddlers were observed participating in floor play, tummy time, napping and bottle feeding. A variety of materials and toys were available for play. The materials and toys were clean and in good repair. We discussed encouraging staff from Space #3 to plan and implement strategies for smoother transitions from one activity to the next. Children in Space # 3 were very active which created unwarranted behaviors keeping the caregiver’s focus from completing circle time effectively. Effective transitions can help with managing the classroom and decrease unwarranted behaviors displayed by children. MEDICATION AUTHORIZATION: An EpiPen onsite for one child did not include authorization from the parent or health care provider to administer the medication. Based on my review of the documentation, the action plan did not state the medication could be administered. You stated you would provide the parents with an authorization form today to be completed and returned. It was recommended reviewing documentation submitted with medication to ensure all required information including provided. SAFE ENVIRONMENT: I reminded you plastic grocery bags should be stored in spaces inaccessible to children under the age of three. The caregiver removed the plastic grocery bag from the cubby when notified and placed it in another locations from children access. I shared removing the items from plastic bags upon arrival when brought in by parents will avoid inappropriate storage. Be reminded you are responsible for ensuring a safe environment is always provided for children in care. ADEQUATE SURFACING: The surfacing on the preschool playground was low and compacted. Although enough surfacing was available, we talked about maintenance. It was recommended adding more surfacing to ensure the correct depth is maintained and prevent potential harm to children. I explained monitoring and measuring of the surface during outdoor play inspections can help with ensuring a safe environment is always maintained and surfacing meets depth requirements. NUTRITION REQUIREMENTS: A Pepsi soda and coffee drink was observed in Space accessible to children in #4. We discussed the requirements for staff modeling appropriate eating behaviors in the presence of children. I shared staff were not observed consuming the drinks; however, I recommended the drinks be placed in a location not visual or accessible to children. I explained certain beverages are tempting to children and should be stored where they cannot reach or see them. Be reminded that modeling positive eating/drinking behaviors promotes healthy concepts to children in care. STAFF/CHILD RATIO REQUIRMENTS: A two years old child was observed in Space #3 with three year old children. We discussed staff/child ratio requirements. You shared you were following the child care requirements from Child Care Rule 10A NCAC 09 .0713 (a) (4) which states "a child age two or older may be placed one age level above his or her chronological age without affecting the staff/child ratio for that group." I explained this provision shall be limited to one child per group. Also the caregiver must ensure the rule requirements for activities and safety for two year old children are met. Documentation required was on file for the child. PROVIDER ACCESS to the BACKGROUND CHECK MANAGEMENT SYSTEM: DCDEE launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to: •See applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster •See the real-time background check status of staff members •Run a printable report of the staff roster to assist with compliance visits To gain access to the Provider Portal complete the ABCMS Child Care Provider Portal Training on DCDEE's Moodle. The training consists of watching a short video then taking a test about the video. A certificate will be issued upon successful completion of the test. Email the certificate along with your full name, position, and Facility ID to DCDEE_ABCMS_Provider@dhhs.nc.gov to get access to the portal. We will grant your access within 2 business days. Please do not use this email account to ask background check questions. If you have general questions, please continue to use DHHS.CBC.Unit@dhhs.nc.gov. EQUIVALENCY EXAM OFFLINE for MAINTENANCE: The NC Early Childhood Equivalency exam located in Moodle will be unavailable until further notice for updates. In the meantime, earn the Early Childhood Education Certificate by enrolling in EDU 119 at a local community college. Better yet, take advantage of DCDEE’s offer of a No-Cost Professional Development Teacher Membership and earn your CDA! The NC Early Childhood Equivalency exam located in Moodle will be unavailable until further notice for updates. In the meantime, earn the Early Childhood Education Certificate by enrolling in EDU 119 at a local community college. At the conclusion of today’s visit, the visit summary report was completed, reviewed, and left with you. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0302 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 85 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:20 AM Time Out: 11:15 AM Time In: 12:15 PM Time Out: 01:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements for an annual compliance visit. S. Battle, Administrator assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the center administrator completing a business training course that is at least 30 hours of total training time. The last annual compliance visit was completed on February 9, 2023. The last sanitation inspection was completed on February 21, 2023, with a “Superior” classification. The last fire inspection was completed on January 23, 2024, and the center was approved for day and nighttime time care only. One hundred twelve were in care today. Children were engaged in free choice play with developmentally age-appropriate materials, completing toileting, diapering and hand washing routines, interacting with caregivers, napping and lunch. Lunch consisted of Ravioli, corn, toss salad, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was not completed on or before the expiration date of 1/20/2024. The last fire inspection was completed on 1/23/2024. 10A NCAC 09 .0304(a) 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Departure times were not documented for ten children between January 9, 2024, and January 22, 2024. 10A NCAC 09 .0302(d)(4) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of prescription Hydrocortisone cream for one child enrolled was not in the original container with the pharmacy label. .0803(2)(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Annual evaluations and staff development plans were not on file and available for review for two employees. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The medical assessment on file for a child enrolled on October 10, 2023, was dated November 15, 2023. GS110-91(1) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. An EPR plan on a template provided by the Division was not completed and available for review. .0607(c) 1898 Staff did not complete the health and safety training within one year of employment. One employee hired on October 25, 2023, did not complete health and safety training within one year of employment as required. .1102(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 22, 2024. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, KinderCare Education LLC, Inc. remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number and mailing address listed on the facility profile are correct. You asked me to update the email address. I requested you submit written documentation to have the email address updated in the system. You provided the written request during the visit. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. MEDICATION REQUIREMENTS: We talked about you and staff monitoring medication received to determine if its prescribed by a physician and ensure the medicine comes with the original container including pharmacy label. It was explained that having the pharmacy labels verifies medication is prescribed to the designated child/children as well as provide information regarding the amount to be administered, the route of administration and how often to administer the medication. When medication is provided you or the staff should have a conversation with parents about the administering process. I informed you Hydrocortisone 2% cream is prescribed medication and should have a medical authorization form instead of over-the-counter form. It was recommended you review the center's medication administration policy with all staff as a refresher. Staff can also take the Administering Medication training on the Division’s website in Moodle. ANNUAL EVALUATION AND STAFF DEVELOPMENT PLANS: You stated staff evaluations had been completed; however, information had not been documented for staff to sign. I informed you documentation must be provided to verify completion of staff evaluations and staff development plans. I shared staff development plans should be reviewed and updated annually. This gives staff the opportunity to evaluate progress from the initial plan, update as needed and implement strategies for meeting goals set. It was suggested scheduling dates for staff annual evaluations and completion/review of staff development plans by adding them to and electronic or desk top calendar. ARRIVAL/DEPARTURE: Arrival and departure times should be documented for children upon arrival at the center and when they leave at the end of each day. Staff should place notebooks in spaces where they can monitor to ensure parents are documenting the times as required. If parents do not record children’s times of arrival and departure staff should do so and add their signature/initials. It was suggested conducting periodic checks of the sign in/out logs to verify times have been entered for all children. ANNUAL INSPECTIONS: The fire inspection was not completed on or before the expiration date of the previous inspection. The fire inspector arrived during the visit and completed the inspection. The original fire inspection report was given to me. It was recommended you maintain a tracking system of dates for annual inspections and intentionally plan for scheduling them each year. Having fire inspections completed as required is a part of maintaining a safe environment. MEDICAL ASSESSMENT: Medical assessments should be received within 30 days from the enrollment date. A medical assessment reviewed today was completed on November 15, 2023, for a child enrolled on October 10, 2023. I recommended reviewing health assessments when received and documenting the due dates for tracking and giving time for follow-up to be completed which will help avoid delays in receipt. Parents should be notified of the due date during enrollment so doctors’ visits can be scheduled, or contact can be made to request the health assessment. EMERGENCY PREPAREDNESS PLAN: An emergency preparedness plan completed on the template provided by the Division was not available for review. You provided a plan completed by the company for review. You added the plan is reviewed with staff during the annual meeting each year. I informed you the emergency preparedness plan must be completed on the Division's document in the Risk Management portal. I advised you to utilize information from plan prepared by the organization to create the emergency preparedness plan in the portal. Once completed annual reviews must be done and the review date documented in the template in the risk management system. Documentation of review should be provided during monitoring visits. HEALTH AND SAFETY TRAININGS: Health and safety trainings were not completed within one year of employment for a staff member hired October 25, 2023. It was recommended you ask staff to complete the training prior to the due date to avoid forgetting and missing the date of completion. Health and safety trainings are accessible in the Moodle platform on the Division’s website and can be completed at any time. SPACE CHANGES: Space 4A and 4B has been combined into one classroom for a combining the space capacity to a total on thirty-six (36) children. You stated only one section of the classroom will be utilized to ensure children can be visually always seen. You added there is a blind spot on the back side; therefore, the space will not be used by children. According to you staff have been advised to supervise children closely and not allow them into the other section of the space. I explained no measurements were needed to combine the classroom spaces; however, the floor plan would be updated to reflect there being one classroom space instead of two. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 85 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:20 AM Time Out: 11:15 AM Time In: 12:15 PM Time Out: 01:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements for an annual compliance visit. S. Battle, Administrator assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the center administrator completing a business training course that is at least 30 hours of total training time. The last annual compliance visit was completed on February 9, 2023. The last sanitation inspection was completed on February 21, 2023, with a “Superior” classification. The last fire inspection was completed on January 23, 2024, and the center was approved for day and nighttime time care only. One hundred twelve were in care today. Children were engaged in free choice play with developmentally age-appropriate materials, completing toileting, diapering and hand washing routines, interacting with caregivers, napping and lunch. Lunch consisted of Ravioli, corn, toss salad, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was not completed on or before the expiration date of 1/20/2024. The last fire inspection was completed on 1/23/2024. 10A NCAC 09 .0304(a) 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Departure times were not documented for ten children between January 9, 2024, and January 22, 2024. 10A NCAC 09 .0302(d)(4) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of prescription Hydrocortisone cream for one child enrolled was not in the original container with the pharmacy label. .0803(2)(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Annual evaluations and staff development plans were not on file and available for review for two employees. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The medical assessment on file for a child enrolled on October 10, 2023, was dated November 15, 2023. GS110-91(1) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. An EPR plan on a template provided by the Division was not completed and available for review. .0607(c) 1898 Staff did not complete the health and safety training within one year of employment. One employee hired on October 25, 2023, did not complete health and safety training within one year of employment as required. .1102(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 22, 2024. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, KinderCare Education LLC, Inc. remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number and mailing address listed on the facility profile are correct. You asked me to update the email address. I requested you submit written documentation to have the email address updated in the system. You provided the written request during the visit. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. MEDICATION REQUIREMENTS: We talked about you and staff monitoring medication received to determine if its prescribed by a physician and ensure the medicine comes with the original container including pharmacy label. It was explained that having the pharmacy labels verifies medication is prescribed to the designated child/children as well as provide information regarding the amount to be administered, the route of administration and how often to administer the medication. When medication is provided you or the staff should have a conversation with parents about the administering process. I informed you Hydrocortisone 2% cream is prescribed medication and should have a medical authorization form instead of over-the-counter form. It was recommended you review the center's medication administration policy with all staff as a refresher. Staff can also take the Administering Medication training on the Division’s website in Moodle. ANNUAL EVALUATION AND STAFF DEVELOPMENT PLANS: You stated staff evaluations had been completed; however, information had not been documented for staff to sign. I informed you documentation must be provided to verify completion of staff evaluations and staff development plans. I shared staff development plans should be reviewed and updated annually. This gives staff the opportunity to evaluate progress from the initial plan, update as needed and implement strategies for meeting goals set. It was suggested scheduling dates for staff annual evaluations and completion/review of staff development plans by adding them to and electronic or desk top calendar. ARRIVAL/DEPARTURE: Arrival and departure times should be documented for children upon arrival at the center and when they leave at the end of each day. Staff should place notebooks in spaces where they can monitor to ensure parents are documenting the times as required. If parents do not record children’s times of arrival and departure staff should do so and add their signature/initials. It was suggested conducting periodic checks of the sign in/out logs to verify times have been entered for all children. ANNUAL INSPECTIONS: The fire inspection was not completed on or before the expiration date of the previous inspection. The fire inspector arrived during the visit and completed the inspection. The original fire inspection report was given to me. It was recommended you maintain a tracking system of dates for annual inspections and intentionally plan for scheduling them each year. Having fire inspections completed as required is a part of maintaining a safe environment. MEDICAL ASSESSMENT: Medical assessments should be received within 30 days from the enrollment date. A medical assessment reviewed today was completed on November 15, 2023, for a child enrolled on October 10, 2023. I recommended reviewing health assessments when received and documenting the due dates for tracking and giving time for follow-up to be completed which will help avoid delays in receipt. Parents should be notified of the due date during enrollment so doctors’ visits can be scheduled, or contact can be made to request the health assessment. EMERGENCY PREPAREDNESS PLAN: An emergency preparedness plan completed on the template provided by the Division was not available for review. You provided a plan completed by the company for review. You added the plan is reviewed with staff during the annual meeting each year. I informed you the emergency preparedness plan must be completed on the Division's document in the Risk Management portal. I advised you to utilize information from plan prepared by the organization to create the emergency preparedness plan in the portal. Once completed annual reviews must be done and the review date documented in the template in the risk management system. Documentation of review should be provided during monitoring visits. HEALTH AND SAFETY TRAININGS: Health and safety trainings were not completed within one year of employment for a staff member hired October 25, 2023. It was recommended you ask staff to complete the training prior to the due date to avoid forgetting and missing the date of completion. Health and safety trainings are accessible in the Moodle platform on the Division’s website and can be completed at any time. SPACE CHANGES: Space 4A and 4B has been combined into one classroom for a combining the space capacity to a total on thirty-six (36) children. You stated only one section of the classroom will be utilized to ensure children can be visually always seen. You added there is a blind spot on the back side; therefore, the space will not be used by children. According to you staff have been advised to supervise children closely and not allow them into the other section of the space. I explained no measurements were needed to combine the classroom spaces; however, the floor plan would be updated to reflect there being one classroom space instead of two. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 85 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:20 AM Time Out: 11:15 AM Time In: 12:15 PM Time Out: 01:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements for an annual compliance visit. S. Battle, Administrator assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the center administrator completing a business training course that is at least 30 hours of total training time. The last annual compliance visit was completed on February 9, 2023. The last sanitation inspection was completed on February 21, 2023, with a “Superior” classification. The last fire inspection was completed on January 23, 2024, and the center was approved for day and nighttime time care only. One hundred twelve were in care today. Children were engaged in free choice play with developmentally age-appropriate materials, completing toileting, diapering and hand washing routines, interacting with caregivers, napping and lunch. Lunch consisted of Ravioli, corn, toss salad, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was not completed on or before the expiration date of 1/20/2024. The last fire inspection was completed on 1/23/2024. 10A NCAC 09 .0304(a) 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Departure times were not documented for ten children between January 9, 2024, and January 22, 2024. 10A NCAC 09 .0302(d)(4) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of prescription Hydrocortisone cream for one child enrolled was not in the original container with the pharmacy label. .0803(2)(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Annual evaluations and staff development plans were not on file and available for review for two employees. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The medical assessment on file for a child enrolled on October 10, 2023, was dated November 15, 2023. GS110-91(1) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. An EPR plan on a template provided by the Division was not completed and available for review. .0607(c) 1898 Staff did not complete the health and safety training within one year of employment. One employee hired on October 25, 2023, did not complete health and safety training within one year of employment as required. .1102(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 22, 2024. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, KinderCare Education LLC, Inc. remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number and mailing address listed on the facility profile are correct. You asked me to update the email address. I requested you submit written documentation to have the email address updated in the system. You provided the written request during the visit. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. MEDICATION REQUIREMENTS: We talked about you and staff monitoring medication received to determine if its prescribed by a physician and ensure the medicine comes with the original container including pharmacy label. It was explained that having the pharmacy labels verifies medication is prescribed to the designated child/children as well as provide information regarding the amount to be administered, the route of administration and how often to administer the medication. When medication is provided you or the staff should have a conversation with parents about the administering process. I informed you Hydrocortisone 2% cream is prescribed medication and should have a medical authorization form instead of over-the-counter form. It was recommended you review the center's medication administration policy with all staff as a refresher. Staff can also take the Administering Medication training on the Division’s website in Moodle. ANNUAL EVALUATION AND STAFF DEVELOPMENT PLANS: You stated staff evaluations had been completed; however, information had not been documented for staff to sign. I informed you documentation must be provided to verify completion of staff evaluations and staff development plans. I shared staff development plans should be reviewed and updated annually. This gives staff the opportunity to evaluate progress from the initial plan, update as needed and implement strategies for meeting goals set. It was suggested scheduling dates for staff annual evaluations and completion/review of staff development plans by adding them to and electronic or desk top calendar. ARRIVAL/DEPARTURE: Arrival and departure times should be documented for children upon arrival at the center and when they leave at the end of each day. Staff should place notebooks in spaces where they can monitor to ensure parents are documenting the times as required. If parents do not record children’s times of arrival and departure staff should do so and add their signature/initials. It was suggested conducting periodic checks of the sign in/out logs to verify times have been entered for all children. ANNUAL INSPECTIONS: The fire inspection was not completed on or before the expiration date of the previous inspection. The fire inspector arrived during the visit and completed the inspection. The original fire inspection report was given to me. It was recommended you maintain a tracking system of dates for annual inspections and intentionally plan for scheduling them each year. Having fire inspections completed as required is a part of maintaining a safe environment. MEDICAL ASSESSMENT: Medical assessments should be received within 30 days from the enrollment date. A medical assessment reviewed today was completed on November 15, 2023, for a child enrolled on October 10, 2023. I recommended reviewing health assessments when received and documenting the due dates for tracking and giving time for follow-up to be completed which will help avoid delays in receipt. Parents should be notified of the due date during enrollment so doctors’ visits can be scheduled, or contact can be made to request the health assessment. EMERGENCY PREPAREDNESS PLAN: An emergency preparedness plan completed on the template provided by the Division was not available for review. You provided a plan completed by the company for review. You added the plan is reviewed with staff during the annual meeting each year. I informed you the emergency preparedness plan must be completed on the Division's document in the Risk Management portal. I advised you to utilize information from plan prepared by the organization to create the emergency preparedness plan in the portal. Once completed annual reviews must be done and the review date documented in the template in the risk management system. Documentation of review should be provided during monitoring visits. HEALTH AND SAFETY TRAININGS: Health and safety trainings were not completed within one year of employment for a staff member hired October 25, 2023. It was recommended you ask staff to complete the training prior to the due date to avoid forgetting and missing the date of completion. Health and safety trainings are accessible in the Moodle platform on the Division’s website and can be completed at any time. SPACE CHANGES: Space 4A and 4B has been combined into one classroom for a combining the space capacity to a total on thirty-six (36) children. You stated only one section of the classroom will be utilized to ensure children can be visually always seen. You added there is a blind spot on the back side; therefore, the space will not be used by children. According to you staff have been advised to supervise children closely and not allow them into the other section of the space. I explained no measurements were needed to combine the classroom spaces; however, the floor plan would be updated to reflect there being one classroom space instead of two. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTER Facility ID: 98000219 Consultant: KESHIA HAYWARD Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 85 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 240 Time In: 08:20 AM Time Out: 11:15 AM Time In: 12:15 PM Time Out: 01:20 PM List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor this program for compliance with applicable child care requirements for an annual compliance visit. S. Battle, Administrator assisted with the visit. This center currently operates with a three-star license, earning five points in the education component, two points in the program standard component and 1 quality point for the center administrator completing a business training course that is at least 30 hours of total training time. The last annual compliance visit was completed on February 9, 2023. The last sanitation inspection was completed on February 21, 2023, with a “Superior” classification. The last fire inspection was completed on January 23, 2024, and the center was approved for day and nighttime time care only. One hundred twelve were in care today. Children were engaged in free choice play with developmentally age-appropriate materials, completing toileting, diapering and hand washing routines, interacting with caregivers, napping and lunch. Lunch consisted of Ravioli, corn, toss salad, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. A fire inspection was not completed on or before the expiration date of 1/20/2024. The last fire inspection was completed on 1/23/2024. 10A NCAC 09 .0304(a) 125 Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Departure times were not documented for ten children between January 9, 2024, and January 22, 2024. 10A NCAC 09 .0302(d)(4) 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. A tube of prescription Hydrocortisone cream for one child enrolled was not in the original container with the pharmacy label. .0803(2)(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Annual evaluations and staff development plans were not on file and available for review for two employees. 10A NCAC 09 .0514(f) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The medical assessment on file for a child enrolled on October 10, 2023, was dated November 15, 2023. GS110-91(1) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. An EPR plan on a template provided by the Division was not completed and available for review. .0607(c) 1898 Staff did not complete the health and safety training within one year of employment. One employee hired on October 25, 2023, did not complete health and safety training within one year of employment as required. .1102(a) The violations documented must be corrected immediately. Please send a compliance verification letter to me describing how the violations were corrected. You can submit the compliance verification letter by postal mail to Keshia Hayward, PO Box 1504 Greenville NC 27834, or email keshia.hayward@dhhs.nc.gov. The compliance verification letter must be received on or before February 6, 2024. The two-week time frame is established to allow you time for submitting your compliance verification letter. This timeframe is not intended to be used as a guide for correcting violations, as they should be corrected immediately. Please be aware that any written information submitted by you regarding correction of violations documented during the visit is legal documentation. Therefore, it is important that all information submitted be accurate and truthful. Please be aware that if it is determined information submitted was inaccurate or willfully falsified, an Administrative Action, including Revocation of the facility's Star Rated License could be issued. If sufficient information is not received by the due date, a follow-up visit will be conducted. The center’s compliance history score was reviewed with the operator. The program’s compliance history was 88% as of January 22, 2024. CORPORATION STATUS: KinderCare Education LLC is listed as the current owner of this center. According to information verified on the North Carolina Secretary of State’s website, KinderCare Education LLC, Inc. remains current and active. I reminded you the corporation status for your program must always remain Current and Active. Failure to comply may affect your child care license. FACILITY PROFILE INFORMATION: You verified the phone number and mailing address listed on the facility profile are correct. You asked me to update the email address. I requested you submit written documentation to have the email address updated in the system. You provided the written request during the visit. If changes in your facility’s information occur in the future, contact me at 252-214-2709 or email keshia.hayward@dhhs.nc.gov to discuss the changes and ensure accurate information is updated in our system. MEDICATION REQUIREMENTS: We talked about you and staff monitoring medication received to determine if its prescribed by a physician and ensure the medicine comes with the original container including pharmacy label. It was explained that having the pharmacy labels verifies medication is prescribed to the designated child/children as well as provide information regarding the amount to be administered, the route of administration and how often to administer the medication. When medication is provided you or the staff should have a conversation with parents about the administering process. I informed you Hydrocortisone 2% cream is prescribed medication and should have a medical authorization form instead of over-the-counter form. It was recommended you review the center's medication administration policy with all staff as a refresher. Staff can also take the Administering Medication training on the Division’s website in Moodle. ANNUAL EVALUATION AND STAFF DEVELOPMENT PLANS: You stated staff evaluations had been completed; however, information had not been documented for staff to sign. I informed you documentation must be provided to verify completion of staff evaluations and staff development plans. I shared staff development plans should be reviewed and updated annually. This gives staff the opportunity to evaluate progress from the initial plan, update as needed and implement strategies for meeting goals set. It was suggested scheduling dates for staff annual evaluations and completion/review of staff development plans by adding them to and electronic or desk top calendar. ARRIVAL/DEPARTURE: Arrival and departure times should be documented for children upon arrival at the center and when they leave at the end of each day. Staff should place notebooks in spaces where they can monitor to ensure parents are documenting the times as required. If parents do not record children’s times of arrival and departure staff should do so and add their signature/initials. It was suggested conducting periodic checks of the sign in/out logs to verify times have been entered for all children. ANNUAL INSPECTIONS: The fire inspection was not completed on or before the expiration date of the previous inspection. The fire inspector arrived during the visit and completed the inspection. The original fire inspection report was given to me. It was recommended you maintain a tracking system of dates for annual inspections and intentionally plan for scheduling them each year. Having fire inspections completed as required is a part of maintaining a safe environment. MEDICAL ASSESSMENT: Medical assessments should be received within 30 days from the enrollment date. A medical assessment reviewed today was completed on November 15, 2023, for a child enrolled on October 10, 2023. I recommended reviewing health assessments when received and documenting the due dates for tracking and giving time for follow-up to be completed which will help avoid delays in receipt. Parents should be notified of the due date during enrollment so doctors’ visits can be scheduled, or contact can be made to request the health assessment. EMERGENCY PREPAREDNESS PLAN: An emergency preparedness plan completed on the template provided by the Division was not available for review. You provided a plan completed by the company for review. You added the plan is reviewed with staff during the annual meeting each year. I informed you the emergency preparedness plan must be completed on the Division's document in the Risk Management portal. I advised you to utilize information from plan prepared by the organization to create the emergency preparedness plan in the portal. Once completed annual reviews must be done and the review date documented in the template in the risk management system. Documentation of review should be provided during monitoring visits. HEALTH AND SAFETY TRAININGS: Health and safety trainings were not completed within one year of employment for a staff member hired October 25, 2023. It was recommended you ask staff to complete the training prior to the due date to avoid forgetting and missing the date of completion. Health and safety trainings are accessible in the Moodle platform on the Division’s website and can be completed at any time. SPACE CHANGES: Space 4A and 4B has been combined into one classroom for a combining the space capacity to a total on thirty-six (36) children. You stated only one section of the classroom will be utilized to ensure children can be visually always seen. You added there is a blind spot on the back side; therefore, the space will not be used by children. According to you staff have been advised to supervise children closely and not allow them into the other section of the space. I explained no measurements were needed to combine the classroom spaces; however, the floor plan would be updated to reflect there being one classroom space instead of two. UPDATED CHILD CARE RULEBOOK: I informed you of the updated child care rulebook dated January 1, 2024 is located on the Division of Child Development and Early Education website. You can obtain training regarding clarification of the updated child care rules in MOODLE on the Division’s website. DCDEE RESOURCES: I recommended you periodically visit the DCDEE website at https://ncchildcare.ncdhhs.gov/ under the "What's New" tab to stay abreast of updated information provided. Be reminded you are responsible for maintaining compliance with all applicable child care requirements whether they have been discussed or reviewed with you in the past. CONTACT INFORMATION: If you have questions regarding today’s visit, my contact information is listed above. You may also contact Licensing Supervisor, Susan Fuller at 252-373-9809 or email susan.fuller@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times