Ohana Day Care

NC GS 110-90 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 7/6/2026 Number Present: 4 Completed Date: 7/6/2026 Age: From 0 To 2 Total Minutes: 80 Time In: 08:40 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. You, Melissa Phelps, Owner/Operator, assisted with the visit. Your program currently operates with a 1-star license issued March 2, 2018. Restrictions on the permit include daytime care only; children in care on ground level only; no more than 5 preschool children and 3 school aged children; and fireplace/woodstove not used during operating hours. As of July 5, 2026, this facility has an 18-month compliance history of 91%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. There are four (4) children ages 0 through 2 years of age enrolled and all four (4) were present today. The three (3) preschool children were observed in the playroom/living room participating in free play with age-appropriate materials and activities. You had informal conversations with the children as they played. Your mother and a student volunteer were present and engaged in play with the children as well. Lunch scheduled for today consisted of grilled cheese, oranges, bell peppers, and milk. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violations were observed and corrected during the visit. Violation Number Comment Rule 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Plastic bags and toy parts small enough to swallow were accessible to children under the age of 3. They were properly stowed during the visit. .1719(a)(18) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. Clorox wipes were stored on the kitchen counter accessible to children. .1719(a)(6) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. Technical Assistance: Please review child care rules regarding storage and accessibility of potentially hazardous items. Items labeled “Keep out of reach of children” with no other warnings must be stored at a minimum of five feet off the floor. Hazardous cleaning supplies, including those kept under pressure in an aerosol can, as well as medications must be kept in locked storage. The definition of locked storage requires that the lock be unlocked with some type of device such as a key or combination. Regular childproofing locks do not meet this requirement. Ensure that all cleaning supplies and other items labeled “Keep out of reach of children” are kept inaccessible while children are in care. Today I suggested walking through your play spaces at the start of each day to ensure all items are stowed appropriately. For the safety of the children, ensure any plastic bags used for storage are kept inaccessible to children under the age of three years old by keeping them at a minimum height of five feet off the floor. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or you may contact Licensing Supervisor, Kim Sherry, at 910-824-0470, kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S.110-91 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 2/4/2026 Number Present: 3 Completed Date: 2/4/2026 Age: From 1 To 2 Total Minutes: 130 Time In: 01:05 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon my arrival, Janice Rowe (Ms. Phelps mother), was present and caring for the children as they napped. Michah Phelps (Ms. Phelps husband) was working upstairs. You, Melissa Phelps, Owner/Operator, were not present and it was reported you were out running errands. Ms. Phelps arrived shortly after my arrival and assisted me with the visit. Your program currently operates with a 1-star license issued March 2, 2018. Restrictions on the permit include daytime care only; children in care on ground level only; no more than 5 preschool children and 3 school aged children; and fireplace/woodstove not used during operating hours. The last annual compliance visit was conducted on February 12, 2025. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91) percent as of February 3, 2026. All indoor and outdoor spaces were monitored. Activity plans were observed posted in the playroom. A variety of age-appropriate learning materials were observed for each age group. All children were adequately supervised. Provider/child interactions were positive and in appropriate manner. Lunch for today was cheese quesadilla, apples, and carrots. You and your mother engaged in formal conversations, and you both encouraged open ended questions. The FCCH Verification Form and the Operator’s Statement of Responsibility were received prior to the visit and monitored today. The following violations were observed. Violation Number Comment Rule 519 Individuals who provide care for less than 5 hours a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). Ms. Rowe and Mr. Phelps has not completed first and and CPR training. .1729(b) 912 Written feeding schedule was not on file for each child under 15 months of age and/or was not updated regularly to reflect changes in the child's needs. A written feeding schedule was not on file for the child 14 months of age. .1706(i) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. A signed statement of the discipline policy was not on file for the 14 month old present today. G.S.110-91(10); .1727(a)&(b) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Various plastic bags were observed throughout the playroom and living room accessible to children under the age of 3. .1719(a)(18) 2019 Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. The last time Ms. Phelps completed the Recognizing and Responding to Suspicions of Child Maltreatment was in November 2020. .1703(a)(5) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. A signed statement of receipt of the shaken baby syndrome and abusive head trauma policy was not on file for the 14 month old present. .1726(b)&(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 18, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, and must be renewed every 5 years. For the safety of the children, ensure any plastic bags used for storage are kept inaccessible to children under the age of three years old by keeping them at a minimum height of five feet off the floor. Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. It is your responsibility to ensure all required forms are obtained prior to the child’s first day of attendance. Criminal Background Check Information – This is a requirement and if it is not completed, it will be documented as a violation. DCDEE launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff/household members, and run a printable report of the staff roster to assist with compliance visits. You have completed the training and have entered all household members. This information should be updated in ABCMS on an ongoing basis as staff members are hired or when household members move in/leave. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 02/26/25. Water testing must be completed every three (3) years. • Lead-Based Paint- exempt • Asbestos- exempt Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ July 2025 Rule Changes: Summary, Training Available The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle(Enroll if you haven’t yet).You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov/ncidsspr/. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and are be posted on the QRIS Modernization page. •Follow this link for detailed information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Today, I completed a QRIS Conversation Template for your facility and that documentation is attached to this packet. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. Reminder You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 2/4/2026 Number Present: 3 Completed Date: 2/4/2026 Age: From 1 To 2 Total Minutes: 130 Time In: 01:05 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Upon my arrival, Janice Rowe (Ms. Phelps mother), was present and caring for the children as they napped. Michah Phelps (Ms. Phelps husband) was working upstairs. You, Melissa Phelps, Owner/Operator, were not present and it was reported you were out running errands. Ms. Phelps arrived shortly after my arrival and assisted me with the visit. Your program currently operates with a 1-star license issued March 2, 2018. Restrictions on the permit include daytime care only; children in care on ground level only; no more than 5 preschool children and 3 school aged children; and fireplace/woodstove not used during operating hours. The last annual compliance visit was conducted on February 12, 2025. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-one (91) percent as of February 3, 2026. All indoor and outdoor spaces were monitored. Activity plans were observed posted in the playroom. A variety of age-appropriate learning materials were observed for each age group. All children were adequately supervised. Provider/child interactions were positive and in appropriate manner. Lunch for today was cheese quesadilla, apples, and carrots. You and your mother engaged in formal conversations, and you both encouraged open ended questions. The FCCH Verification Form and the Operator’s Statement of Responsibility were received prior to the visit and monitored today. The following violations were observed. Violation Number Comment Rule 519 Individuals who provide care for less than 5 hours a week, during planned absences of the operator, had not completed first aid and CPR as described in Rule .1702(b)(2). Ms. Rowe and Mr. Phelps has not completed first and and CPR training. .1729(b) 912 Written feeding schedule was not on file for each child under 15 months of age and/or was not updated regularly to reflect changes in the child's needs. A written feeding schedule was not on file for the child 14 months of age. .1706(i) 925 Signed and dated statement which attests that a copy of the discipline policy was given to and discussed with a parent/guardian of each child prior to enrollment was not on file in the home. A signed statement of the discipline policy was not on file for the 14 month old present today. G.S.110-91(10); .1727(a)&(b) 1922 Plastic bags, toys, and toy parts small enough to be swallowed, including but not limited to materials that can be easily torn apart such as foam rubber and styrofoam, were accessible to children under the age of three. Various plastic bags were observed throughout the playroom and living room accessible to children under the age of 3. .1719(a)(18) 2019 Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. The last time Ms. Phelps completed the Recognizing and Responding to Suspicions of Child Maltreatment was in November 2020. .1703(a)(5) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. A signed statement of receipt of the shaken baby syndrome and abusive head trauma policy was not on file for the 14 month old present. .1726(b)&(c) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before February 18, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, and must be renewed every 5 years. For the safety of the children, ensure any plastic bags used for storage are kept inaccessible to children under the age of three years old by keeping them at a minimum height of five feet off the floor. Children's records consist of various documentation such as a child's medical and immunization history, emergency medical care information and parental permission to participate in specific activities. This information is the basis for meeting each child's physical, emotional, cognitive and social needs. It is your responsibility to ensure all required forms are obtained prior to the child’s first day of attendance. Criminal Background Check Information – This is a requirement and if it is not completed, it will be documented as a violation. DCDEE launched the Provider Portal for ABCMS on February 1, 2024. This access will allow providers to see applicants that associate themselves with their facility and allow them to “hire” the applicant to their roster, see the real-time background check status of staff/household members, and run a printable report of the staff roster to assist with compliance visits. You have completed the training and have entered all household members. This information should be updated in ABCMS on an ongoing basis as staff members are hired or when household members move in/leave. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 02/26/25. Water testing must be completed every three (3) years. • Lead-Based Paint- exempt • Asbestos- exempt Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ July 2025 Rule Changes: Summary, Training Available The Division of Child Development and Early Education (DCDEE) is excited to share information about the July 2025 child care rule changes. The Child Care Commission adopted rules to support QRIS modernization. The new section, .3200, provides the standards for earning a two-though five-star-rated license. There are three pathways: program assessment, classroom and instructional quality, and accreditation and head start. To support the QRIS changes, additional rules were amended within the following sections: definitions, developmental day services, and NC Pre-Kindergarten services. Consultants will assist as you begin to review the changes, but please note some of the rule changes may not impact your facility. DCDEE has provided a summary of the changes, but for specific details regarding these changes, please ensure you are using the updated July 1, 2025 rule book, and view information in the DCDEE Moodle(Enroll if you haven’t yet).You will need to have an NCID - the same NCID that you use for the health & safety training, WORKS login, and/or the CBC Portal - to participate in Moodle training. If you do not have an NCID, use this link to get one: https://ncid.nc.gov/ncidsspr/. Rule training modules can be found in the same course as the previous Child Care Rule Rollout. If you are unfamiliar with the Child Care Rule Rollout within Moodle and how to navigate, please visit: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle. For assistance with Moodle, contact DCDEE_MOODLE_SUPPORT@dhhs.nc.gov. Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition will begin soon with the following informational opportunities: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and are be posted on the QRIS Modernization page. •Follow this link for detailed information: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Today, I completed a QRIS Conversation Template for your facility and that documentation is attached to this packet. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. Reminder You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 8/11/2025 Number Present: 3 Completed Date: 8/11/2025 Age: From 1 To 3 Total Minutes: 65 Time In: 08:40 AM Time Out: 09:45 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an routine unannounced visit. Melissa Phelps, Owner/Operator, assisted me with the visit. Your program currently operates with a one-star license, issued March 2, 2018. The last annual compliance visit was conducted February 27, 2024. Prior to the visit the compliance history score was 96%. All indoor and outdoor spaces used by the children were monitored. Children were in free play in the main playroom and informal conversations took place. Age appropriate materials and activities were observed. A current activity plan was posted and aligns with NC Early Childhood Foundations. Mrs. Phelps mother and husband were present and had all required paperwork on file. Children had books read to them during the visit. Lunch scheduled for today was grilled cheese, bell peppers, grapes, and milk. The following violations were observed. Violation Number Comment Rule 705 All medicines, including refrigerated and unrefrigerated, were not kept in locked storage. Prescription ciclopirox and Benadryl gel were observed on a side table in the living room accessible to children. Diaper cream was stored on the diaper changing table rather in locked storage or a minimum of 5 feet out of reach. .1719(a)(5) 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. Aerosol bug spray was stored on the kitchen counter rather than in locked storage. .1719 (a)(7) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Since all items were stored appropriately during the visit a compliance letter is not due at this time. Technical Assistance: Please review child care rules regarding storage and accessibility of potentially hazardous items. Items labeled “Keep out of reach of children” with no other warnings must be stored at a minimum of five feet off the floor. Hazardous cleaning supplies, including those kept under pressure in an aerosol can, as well as medications must be kept in locked storage. The definition of locked storage requires that the lock be unlocked with some type of device such as a key or combination. Regular childproofing locks do not meet this requirement. Ensure that all cleaning supplies and other items labeled “Keep out of reach of children” are kept inaccessible while children are in care. All prescription medications must be locked at all times. Ointments can be stored out of locked storage as long as they are a minimum of 5 feet in critical height (out of reach). Today I suggested you do a walk through of the home every morning to ensure all items are stored appropriately before the children arrive. Reminders: Your CPR/First Aid certification expires at the end of September. You stated today that you are already scheduled for a class towards the end of September. Rated License: The “hold harmless” state of rated license reassessments is ending and the new Quality Rating Improvement System standards are forthcoming. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): As of February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. At the completion of the visit, this visit summary was reviewed, signed, and left with you today. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 2/12/2025 Number Present: 4 Completed Date: 2/12/2025 Age: From 1 To 4 Total Minutes: 80 Time In: 08:40 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Melissa Phelps, Owner/Operator, assisted me with the visit. Your program currently operates with a one-star license, issued March 2, 2018. The last annual compliance visit was conducted February 27, 2024. Prior to the visit the compliance history score was 98%. I monitored all indoor and outdoor spaces used by the children. Children were observed participating in free play with age-appropriate materials and activities. A current activity plan was present and aligns with NC Early Childhood Foundations. Your husband and mother were both present and qualifying criminal record background check letters were on file. Informal conversations were observed between you and the children in care. All children were cared for in a nurturing and caring manner. Lunch consisted spaghetti with chicken, apples, bell peppers, and milk. The following violation was observed. Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. Disinfecting wipes were stored on a low shelf rather than at least five feet high or in locked storage. The wipes were locked under the diaper changing table during the visit. .1719 (a)(7) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A child one year of age did not have an immunization record on file. The parent was able to email the record during the visit. GS 110-91(1); .1721(a)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Since the violations were corrected during the visit a compliance letter is not due at this time. Technical Assistance: Please review child care rules regarding storage and accessibility of potentially hazardous items. Items labeled “Keep out of reach of children” with no other warnings must be stored at a minimum of five feet off the floor. Hazardous cleaning supplies, including those kept under pressure in an aerosol can, as well as medications must be kept in locked storage. The definition of locked storage requires that the lock be unlocked with some type of device such as a key or combination. Regular childproofing locks do not meet this requirement. Ensure that all cleaning supplies and other items labeled “Keep out of reach of children” are kept inaccessible while children are in care. Today I suggested you do a walkthrough of your child care space every morning before children arrive to ensure all items are stowed properly. Reminders: You are required to have 12 on-going training hours. You have received 4.5 so you need an additional 7.5 hours by February 27, 2025 to complete these hours. Rated License: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously, however you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. At the completion of the visit, this visit summary was reviewed, signed, and emailed to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 2/12/2025 Number Present: 4 Completed Date: 2/12/2025 Age: From 1 To 4 Total Minutes: 80 Time In: 08:40 AM Time Out: 10:00 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Melissa Phelps, Owner/Operator, assisted me with the visit. Your program currently operates with a one-star license, issued March 2, 2018. The last annual compliance visit was conducted February 27, 2024. Prior to the visit the compliance history score was 98%. I monitored all indoor and outdoor spaces used by the children. Children were observed participating in free play with age-appropriate materials and activities. A current activity plan was present and aligns with NC Early Childhood Foundations. Your husband and mother were both present and qualifying criminal record background check letters were on file. Informal conversations were observed between you and the children in care. All children were cared for in a nurturing and caring manner. Lunch consisted spaghetti with chicken, apples, bell peppers, and milk. The following violation was observed. Violation Number Comment Rule 706 Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. Disinfecting wipes were stored on a low shelf rather than at least five feet high or in locked storage. The wipes were locked under the diaper changing table during the visit. .1719 (a)(7) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. A child one year of age did not have an immunization record on file. The parent was able to email the record during the visit. GS 110-91(1); .1721(a)(2) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Since the violations were corrected during the visit a compliance letter is not due at this time. Technical Assistance: Please review child care rules regarding storage and accessibility of potentially hazardous items. Items labeled “Keep out of reach of children” with no other warnings must be stored at a minimum of five feet off the floor. Hazardous cleaning supplies, including those kept under pressure in an aerosol can, as well as medications must be kept in locked storage. The definition of locked storage requires that the lock be unlocked with some type of device such as a key or combination. Regular childproofing locks do not meet this requirement. Ensure that all cleaning supplies and other items labeled “Keep out of reach of children” are kept inaccessible while children are in care. Today I suggested you do a walkthrough of your child care space every morning before children arrive to ensure all items are stowed properly. Reminders: You are required to have 12 on-going training hours. You have received 4.5 so you need an additional 7.5 hours by February 27, 2025 to complete these hours. Rated License: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously, however you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. At the completion of the visit, this visit summary was reviewed, signed, and emailed to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: OHANA DAY CARE Facility ID: 65000772 Consultant: APRIL LESTER Operation Type: Family CC Home Case Number: Visit Date: 9/3/2024 Number Present: 4 Completed Date: 9/3/2024 Age: From 0 To 3 Total Minutes: 50 Time In: 09:45 AM Time Out: 10:35 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an routine unannounced visit. Melissa Phelps, Owner/Operator, assisted me with the visit. Your program currently operates with a one-star license, issued March 2, 2018. The last annual compliance visit was conducted February 27, 2024. Prior to the visit the compliance history score was 98%. All indoor and outdoor spaces used by the children were monitored. Children were in free play in the main playroom and informal conversations took place. A current activity plan was posted and aligns with NC Early Childhood Foundations. Mrs. Phelps mother was present and had qualifying criminal record background check letters on file. Lunch scheduled for today was chicken alfredo, noodles, apples, bell peppers, and milk. The following violations were observed. Violation Number Comment Rule 803 Operator did not wash his/her hands before, as well as after, diapering each child. The operator did not wash her hands after diapering each child. 10 A NCAC 09 .1720(d)(3)(A) 815 Children's hands were not washed after diapering. Two (2) infants had their diapers changed during the visit and their hands were not washed afterwards. .1725(a)(6)(C) 923 Operator did not keep records of monthly fire drills, quarterly lockdown or shelter-in-place drills, incident reports, incident logs, accurate attendance, emergency numbers, emergency preparedness and response plan, field trip/transportation permission, pet vaccinations records and/or playground inspections monthly outdoor safety checks for a minimum of one year. The last fire drill occurred July 2024. The last shelter-in-place/lockdown drill occurred in February 2024. The last playground inspection occurred July 2024. .1721 (e)(7) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 17, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance: According to Center for Disease Control and Prevention, Clean hands save lives. Handwashing is like a "do-it-yourself" vaccine—it involves five simple and effective steps (Wet, Lather, Scrub, Rinse, Dry) you can take to reduce the spread of diarrheal and respiratory illness so you can stay healthy. Regular handwashing, particularly before and after certain activities, is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others. It's quick, it's simple, and it can keep us all from getting sick. Handwashing is a win for everyone, except the germs. A monthly playground inspection shall be conducted by an individual trained in playground safety requirements. A trained administrator or staff person shall make a record of each inspection using a playground inspection checklist provided by the Division. The checklist shall be signed by the person who conducts the inspection and shall be maintained for 12 months in the center's files for review by a representative of the Division. The playground inspection checklist may be found online at https://ncchildcare.ncdhhs.gov/providers/credent.asp. The playground inspection includes a checklist of items related to safety, surfacing, and equipment quality. Lockdown or shelter-in-place drills should be practiced at least every three months as part of your facility's EPR plan. These drills should be documented on the Emergency Drill Record. Frequent practice will allow children and staff members to be familiar with the steps to take to keep everyone safe in an emergency. Today I suggested you plan the dates and times of your drills in advance and use calendar reminders to ensure they are completed at least every three months. Rated License Information: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. Although you are a one-star facility, if you would like to increase your stars you may request to do so voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training yourself on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. At the completion of the visit, this visit summary was reviewed, signed, and left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, lynette.robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times