Little Dragonflies

10A NCAC 09 .0902 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 10/13/2025 Number Present: 24 Completed Date: 10/13/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 08:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my annual compliance visit is to monitor compliance with applicable child care requirements pertinent to this visit type. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 95%. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on October 17, 2024. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. Sanitation – 9/3/2025 – Superior classification Fire – 9/18//2025 – Approved for daytime care All spaces approved for use with children were visited today. Twenty-eight children are enrolled, and twenty-four children were present today. Administrator, Tracie Mathews was present and available for consultation. Infants in space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed moving about the space, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. One and two-year old children in space 3 were engaged in morning group time. Preschool children in space 1 were engaged in a teacher directed activities including coloring pages. Adequate supervision and positive interactions were observed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space 2, four infants were observed consuming formula bottles while laying on a boppy pillow or seated in a bouncy chair. 10A NCAC 09 .0902(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 24, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: Child Care Rule 10A NCAC 09 .0902(b) Each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Once a child is able to hold his/her own bottle, it becomes a matter of choice whether the child is held or placed in an appropriate feeding device. Suggestion of appropriate feeding devices are high chair, feeding table, or child-size table and chairs. The manufacturer’s information would need to include some reference to appropriateness for use of a bouncy seat as a feeding device, which is unlikely the case. Feeding apparatus’ promote the healthy physical development of the child and prevent choking. The bouncy seat is not designed to ensure the natural progression of the child’s motor skills but would rather encourage head tilting and the trunk leaning to the side and the body slumping. Feeding requires an erect posture to support necessary lung expansion and good breathing which is supportive of proper head alignment and crucial for the development of visual motor skills. REMINDERS: As discussed, when documenting initial sleep position on the safe sleep check chart, ensure the “B” for back to sleep is marked first. As the infant changes positions, it is fine to mark the changes position on the on-going chart. K. Castillo’s criminal background qualification letter expires on March 19, 2026. Ensure a new qualification letter is processed, received and on-file prior to expiration of current letter. A fire drill and playground inspection are due in the month of October. Regarding the Pathway to the stars – Ms. Mathews stated today that she plans to maintain the program’s one-star permit for the unforeseeable future. I reminded Ms. Mathews to reach out to me if she changes her mind and is interested in increasing to a two through five star rating. According to the Clean Classrooms for Carolina Kids website, information for your facility is as follows: • Water Testing-Completed on September 12, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt • Asbestos-Exempt Regarding the ABCMS Portal - As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. Be reminded that you have five (5) business days from the date of hire/termination to add/remove staff from the portal. Regarding NC DCDEE Updates - Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. At the completion of this visit, a visit summary was reviewed, signed and a copy was left with you. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 10/13/2025 Number Present: 24 Completed Date: 10/13/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 08:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my annual compliance visit is to monitor compliance with applicable child care requirements pertinent to this visit type. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 95%. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on October 17, 2024. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. Sanitation – 9/3/2025 – Superior classification Fire – 9/18//2025 – Approved for daytime care All spaces approved for use with children were visited today. Twenty-eight children are enrolled, and twenty-four children were present today. Administrator, Tracie Mathews was present and available for consultation. Infants in space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed moving about the space, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. One and two-year old children in space 3 were engaged in morning group time. Preschool children in space 1 were engaged in a teacher directed activities including coloring pages. Adequate supervision and positive interactions were observed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space 2, four infants were observed consuming formula bottles while laying on a boppy pillow or seated in a bouncy chair. 10A NCAC 09 .0902(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 24, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: Child Care Rule 10A NCAC 09 .0902(b) Each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Once a child is able to hold his/her own bottle, it becomes a matter of choice whether the child is held or placed in an appropriate feeding device. Suggestion of appropriate feeding devices are high chair, feeding table, or child-size table and chairs. The manufacturer’s information would need to include some reference to appropriateness for use of a bouncy seat as a feeding device, which is unlikely the case. Feeding apparatus’ promote the healthy physical development of the child and prevent choking. The bouncy seat is not designed to ensure the natural progression of the child’s motor skills but would rather encourage head tilting and the trunk leaning to the side and the body slumping. Feeding requires an erect posture to support necessary lung expansion and good breathing which is supportive of proper head alignment and crucial for the development of visual motor skills. REMINDERS: As discussed, when documenting initial sleep position on the safe sleep check chart, ensure the “B” for back to sleep is marked first. As the infant changes positions, it is fine to mark the changes position on the on-going chart. K. Castillo’s criminal background qualification letter expires on March 19, 2026. Ensure a new qualification letter is processed, received and on-file prior to expiration of current letter. A fire drill and playground inspection are due in the month of October. Regarding the Pathway to the stars – Ms. Mathews stated today that she plans to maintain the program’s one-star permit for the unforeseeable future. I reminded Ms. Mathews to reach out to me if she changes her mind and is interested in increasing to a two through five star rating. According to the Clean Classrooms for Carolina Kids website, information for your facility is as follows: • Water Testing-Completed on September 12, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt • Asbestos-Exempt Regarding the ABCMS Portal - As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. Be reminded that you have five (5) business days from the date of hire/termination to add/remove staff from the portal. Regarding NC DCDEE Updates - Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. At the completion of this visit, a visit summary was reviewed, signed and a copy was left with you. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 10/13/2025 Number Present: 24 Completed Date: 10/13/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 08:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my annual compliance visit is to monitor compliance with applicable child care requirements pertinent to this visit type. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 95%. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on October 17, 2024. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. Sanitation – 9/3/2025 – Superior classification Fire – 9/18//2025 – Approved for daytime care All spaces approved for use with children were visited today. Twenty-eight children are enrolled, and twenty-four children were present today. Administrator, Tracie Mathews was present and available for consultation. Infants in space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed moving about the space, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. One and two-year old children in space 3 were engaged in morning group time. Preschool children in space 1 were engaged in a teacher directed activities including coloring pages. Adequate supervision and positive interactions were observed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space 2, four infants were observed consuming formula bottles while laying on a boppy pillow or seated in a bouncy chair. 10A NCAC 09 .0902(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 24, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: Child Care Rule 10A NCAC 09 .0902(b) Each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Once a child is able to hold his/her own bottle, it becomes a matter of choice whether the child is held or placed in an appropriate feeding device. Suggestion of appropriate feeding devices are high chair, feeding table, or child-size table and chairs. The manufacturer’s information would need to include some reference to appropriateness for use of a bouncy seat as a feeding device, which is unlikely the case. Feeding apparatus’ promote the healthy physical development of the child and prevent choking. The bouncy seat is not designed to ensure the natural progression of the child’s motor skills but would rather encourage head tilting and the trunk leaning to the side and the body slumping. Feeding requires an erect posture to support necessary lung expansion and good breathing which is supportive of proper head alignment and crucial for the development of visual motor skills. REMINDERS: As discussed, when documenting initial sleep position on the safe sleep check chart, ensure the “B” for back to sleep is marked first. As the infant changes positions, it is fine to mark the changes position on the on-going chart. K. Castillo’s criminal background qualification letter expires on March 19, 2026. Ensure a new qualification letter is processed, received and on-file prior to expiration of current letter. A fire drill and playground inspection are due in the month of October. Regarding the Pathway to the stars – Ms. Mathews stated today that she plans to maintain the program’s one-star permit for the unforeseeable future. I reminded Ms. Mathews to reach out to me if she changes her mind and is interested in increasing to a two through five star rating. According to the Clean Classrooms for Carolina Kids website, information for your facility is as follows: • Water Testing-Completed on September 12, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt • Asbestos-Exempt Regarding the ABCMS Portal - As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. Be reminded that you have five (5) business days from the date of hire/termination to add/remove staff from the portal. Regarding NC DCDEE Updates - Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. At the completion of this visit, a visit summary was reviewed, signed and a copy was left with you. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 10/13/2025 Number Present: 24 Completed Date: 10/13/2025 Age: From 0 To 4 Total Minutes: 150 Time In: 08:45 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my annual compliance visit is to monitor compliance with applicable child care requirements pertinent to this visit type. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 95%. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on October 17, 2024. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. Sanitation – 9/3/2025 – Superior classification Fire – 9/18//2025 – Approved for daytime care All spaces approved for use with children were visited today. Twenty-eight children are enrolled, and twenty-four children were present today. Administrator, Tracie Mathews was present and available for consultation. Infants in space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed moving about the space, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. One and two-year old children in space 3 were engaged in morning group time. Preschool children in space 1 were engaged in a teacher directed activities including coloring pages. Adequate supervision and positive interactions were observed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 532 All children were not held or placed in feeding chairs or other appropriate apparatus to be fed. In space 2, four infants were observed consuming formula bottles while laying on a boppy pillow or seated in a bouncy chair. 10A NCAC 09 .0902(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 24, 2025. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: Child Care Rule 10A NCAC 09 .0902(b) Each infant shall be held for bottle feeding until able to hold his or her own bottle. Bottles shall not be propped. Each child shall be held or placed in feeding chairs or other age-appropriate seating apparatus to be fed. The feeding chair or other seating apparatus shall be disassembled for cleaning purposes. Once a child is able to hold his/her own bottle, it becomes a matter of choice whether the child is held or placed in an appropriate feeding device. Suggestion of appropriate feeding devices are high chair, feeding table, or child-size table and chairs. The manufacturer’s information would need to include some reference to appropriateness for use of a bouncy seat as a feeding device, which is unlikely the case. Feeding apparatus’ promote the healthy physical development of the child and prevent choking. The bouncy seat is not designed to ensure the natural progression of the child’s motor skills but would rather encourage head tilting and the trunk leaning to the side and the body slumping. Feeding requires an erect posture to support necessary lung expansion and good breathing which is supportive of proper head alignment and crucial for the development of visual motor skills. REMINDERS: As discussed, when documenting initial sleep position on the safe sleep check chart, ensure the “B” for back to sleep is marked first. As the infant changes positions, it is fine to mark the changes position on the on-going chart. K. Castillo’s criminal background qualification letter expires on March 19, 2026. Ensure a new qualification letter is processed, received and on-file prior to expiration of current letter. A fire drill and playground inspection are due in the month of October. Regarding the Pathway to the stars – Ms. Mathews stated today that she plans to maintain the program’s one-star permit for the unforeseeable future. I reminded Ms. Mathews to reach out to me if she changes her mind and is interested in increasing to a two through five star rating. According to the Clean Classrooms for Carolina Kids website, information for your facility is as follows: • Water Testing-Completed on September 12, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt • Asbestos-Exempt Regarding the ABCMS Portal - As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. Be reminded that you have five (5) business days from the date of hire/termination to add/remove staff from the portal. Regarding NC DCDEE Updates - Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. At the completion of this visit, a visit summary was reviewed, signed and a copy was left with you. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 10/17/2024 Number Present: 22 Completed Date: 10/17/2024 Age: From 0 To 3 Total Minutes: 140 Time In: 09:00 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of my annual compliance visit is to monitor compliance with applicable child care requirements pertinent to this visit type. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 98%. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. Sanitation – 8/22/2024 – Superior classification Fire – 7/11/2024 – Approved for daytime care All spaces approved for use with children were visited today. Twenty-three children are enrolled, and twenty-two children were present today. Administrator, Tracie Mathews was present and available for consultation. Infants in space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed moving about the space, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. One and two-year-old children in space 3 were putting on jackets in preparation for outdoor gross motor play. Preschool children in space 1 were cleaning up from free center play and preparing for morning circle time. Adequate supervision and positive interactions were observed. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 1329 Application for enrollment did not include all required information. One child's enrollment application did not include information regarding any unique behaviors or fears as required. .0801(a)(1-7) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Quarterly drills were not conducted by the program every three months as required. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 28, 2024. I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Due to the severity of two of violations cited today, a follow-up visit will be conducted. If you email the compliance letter, it must be sent from the email address on file with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATIONS CITED: At enrollment, you should review children’s applications carefully to ensure all questions are answered. Under the “health needs” section, each of the questions regarding children’s allergies, unique behaviors, fears, etc., should be completed or a “N/A” can be filled in. This information will ensure that the child has the best start at your program and that staff members are aware of particular characteristics that may be vital to the child’s care. In order to ensure that staff and children know the safest steps to follow in case of a true emergency, a shelter-in-place or lockdown drill must be conducted every three months. As you stated today, you acknowledge that you must conduct the drills, however; you have not completed one at all. I encourage you to place reminders on your calendar to ensure these drills are conducted as required. REMINDERS: A fire drill and playground inspection are due in the month of October. K. Castillo, hired on August 12, 2024, must complete CPR/FA certification by November 12, 2024 to maintain compliance. E. Bellamy, hired on August 20, 2024, must complete CPR/FA and Maltreatment training by November 20, 2024, to maintain compliance. M. Brown, hired on September 16, 2024, must complete CPR/FA and Maltreatment training by December 16, 2024, to maintain compliance. K. Heath, hired on September 13, 2024, must complete CPR/FA and Maltreatment training by December 13, 2024, to maintain compliance. At the completion of this visit, a visit summary was reviewed, signed and a copy was left with you. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0624-240L Visit Date: 6/27/2024 Number Present: 21 Completed Date: 6/27/2024 Age: From 0 To 3 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Tracy Mathews, Owner / Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 100%. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. All approved indoor spaces were visited today. There are twenty-seven children enrolled and twenty-one children present today. Administrator, Tracy Mathews accompanied me as I visited each classroom. Infants were observed receiving care based on individual needs, including feeding, diapering and napping routines. Toddlers and preschool-aged children were observed during engaged in free play, accessing a variety of age-appropriate materials. Allegation #1: There is a concern that staff/child ratios are not being followed during all hours of operation. All classrooms were visited, and staff/child ratios were in compliance today. However, Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher for children ages two and three years old, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. These incidents took place during the month of June due to staff shortage. T. Mathews explained that she is typically able to cover the office and answer classroom needs until very recently, when a staff member had to be terminated. Since that time, she has had to assist when needed in the classrooms and does not always have coverage to relieve teachers for bathroom breaks. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is a concern that children are being cared for in unsafe environments. All classrooms were visited today. All spaces were monitored for safety hazards and were found to be in compliance. Children in each space appeared happy, comfortable and content in their environments. Adequate supervision and positive interactions were observed. Five staff members were interviewed individually. Each staff member stated they do not have any concerns about children being cared for in an unsafe environment. The reporter specifically mentioned a stand-up mirror in the infant room. I observed a shatter proof stand-up mirror that was purchased from a well-known manufacturer that produces furniture, toys and materials for early childhood classrooms. The mirror was placed on the floor, by a small rug, were infants can crawl to look at themselves. Staff members interviewed stated they have not had any issues with the mirror tipping over and that the children love to look at themselves. The mirror appeared to be in good repair. No incidents or injuries have occurred or been reported regarding the use of this specific mirror. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #3: There is a concern that children are being left unattended in order to open the front door for parents. Five staff members were interviewed separately. All staff members stated that T. Mathews is available to answer the door for most of the day. When she is assisting in a classroom, the program is equipped with an intercom system that allows staff members to see who is at the door and push a button to speak and allow them into the building. I witnessed an example of the intercom system being used during my visit. The intercom system is available in each of the classrooms. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #4: There is a concern that staff did not have a qualification letter on file prior to their start date. A full staff file review was conducted today. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Ms. Chavis is no longer employed at the program. Another staff member (Carly Lowe), hired on May 28, 2024, and still employed by the program, was allowed to work at the program without having a valid criminal background qualification letter from NC DCDEE. Ms. Lowe was present today. She was asked to clock out and leave the premises immediately. She may not return to work without a valid qualification letter in hand. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #5: There is a concern regarding staff qualifications. A full staff file review was conducted today. Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #6: There is a concern that diapers are not being changed as required. The program uses a software called “Brightwheel” to manage all routine care needs such as feedings, napping, diaper changes, as well as other activities related to children’s daily experiences while in care. The parents have access to the software during the day. I reviewed several reports regarding diaper changes on the software. Each appeared consistent with diapers being checked/changed when needed or at least every two hours. I also witnessed several diaper changes during my visit. Staff members seemed very attentive to the infants in care. Three staff members that work in the infant room were interviewed individually and reported having no issues with diaper changes or complaints from parents regarding diaper rashes. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. Infant ratios are 1:5 or 2:10 and toddler ratios are 1:6 or 2:12. GS 110-91(7);.0713(a-d) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Another staff member (Carly Lowe), hired on May 28, 2024, was allowed to work at the program prior to receiving a valid criminal background qualification letter from NC DCDEE. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. Two staff members, hired on March 25, 2024 and May 28, 2024, did not have a valid qualification letter on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 08, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Staff/Child Ratios- Maintaining staff/child ratios and maximum group sizes is essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Staff must be aware of children’s ages and how many children are in each group at all times. On days when you are short staffed, you may need to tell parents they cannot drop off their children or ask parents to come pick them up from the program, to maintain compliance with these rules. I strongly urge you to review your staffing plan alongside records of children’s attendance and arrival and departure times to ensure compliance moving forward. As discussed, you must also have a backup plan for when regular staff members are out. Again, this may include limiting enrollment and/or attendance if you cannot maintain compliance based on staff members present. Criminal Background Qualification Letters: For the safety of the children enrolled with you, it is vital for all staff members to complete and receive a valid criminal background qualification letter through NC Division of Child Development and Early Education prior to their first day of employment at your program. The letter must be placed in the staff’s file and renewed every five years. Today, we discussed at length the importance of you following child care rules. Non-compliance with child care rules can lead to an administrative action against your facility. No exceptions can be made because you are short of staff. Managing your daily operations to ensure you maintain compliance and ensuring staff hired qualify under child care rules is of upmost importance. TB Test: Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. If a previous TB test date is more than 12 months prior to the date of hire, the employee must obtain a new TB test and receive the results before the first date of employment. You stated you were aware of this requirement. I recommend that you adhere to all child care rules and requirements at all times. Maintaining compliance is very important to ensure all staff members working meet health requirements prior to coming in contact with the children. REMINDERS: Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times whether or not they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0624-240L Visit Date: 6/27/2024 Number Present: 21 Completed Date: 6/27/2024 Age: From 0 To 3 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Tracy Mathews, Owner / Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 100%. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. All approved indoor spaces were visited today. There are twenty-seven children enrolled and twenty-one children present today. Administrator, Tracy Mathews accompanied me as I visited each classroom. Infants were observed receiving care based on individual needs, including feeding, diapering and napping routines. Toddlers and preschool-aged children were observed during engaged in free play, accessing a variety of age-appropriate materials. Allegation #1: There is a concern that staff/child ratios are not being followed during all hours of operation. All classrooms were visited, and staff/child ratios were in compliance today. However, Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher for children ages two and three years old, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. These incidents took place during the month of June due to staff shortage. T. Mathews explained that she is typically able to cover the office and answer classroom needs until very recently, when a staff member had to be terminated. Since that time, she has had to assist when needed in the classrooms and does not always have coverage to relieve teachers for bathroom breaks. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is a concern that children are being cared for in unsafe environments. All classrooms were visited today. All spaces were monitored for safety hazards and were found to be in compliance. Children in each space appeared happy, comfortable and content in their environments. Adequate supervision and positive interactions were observed. Five staff members were interviewed individually. Each staff member stated they do not have any concerns about children being cared for in an unsafe environment. The reporter specifically mentioned a stand-up mirror in the infant room. I observed a shatter proof stand-up mirror that was purchased from a well-known manufacturer that produces furniture, toys and materials for early childhood classrooms. The mirror was placed on the floor, by a small rug, were infants can crawl to look at themselves. Staff members interviewed stated they have not had any issues with the mirror tipping over and that the children love to look at themselves. The mirror appeared to be in good repair. No incidents or injuries have occurred or been reported regarding the use of this specific mirror. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #3: There is a concern that children are being left unattended in order to open the front door for parents. Five staff members were interviewed separately. All staff members stated that T. Mathews is available to answer the door for most of the day. When she is assisting in a classroom, the program is equipped with an intercom system that allows staff members to see who is at the door and push a button to speak and allow them into the building. I witnessed an example of the intercom system being used during my visit. The intercom system is available in each of the classrooms. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #4: There is a concern that staff did not have a qualification letter on file prior to their start date. A full staff file review was conducted today. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Ms. Chavis is no longer employed at the program. Another staff member (Carly Lowe), hired on May 28, 2024, and still employed by the program, was allowed to work at the program without having a valid criminal background qualification letter from NC DCDEE. Ms. Lowe was present today. She was asked to clock out and leave the premises immediately. She may not return to work without a valid qualification letter in hand. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #5: There is a concern regarding staff qualifications. A full staff file review was conducted today. Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #6: There is a concern that diapers are not being changed as required. The program uses a software called “Brightwheel” to manage all routine care needs such as feedings, napping, diaper changes, as well as other activities related to children’s daily experiences while in care. The parents have access to the software during the day. I reviewed several reports regarding diaper changes on the software. Each appeared consistent with diapers being checked/changed when needed or at least every two hours. I also witnessed several diaper changes during my visit. Staff members seemed very attentive to the infants in care. Three staff members that work in the infant room were interviewed individually and reported having no issues with diaper changes or complaints from parents regarding diaper rashes. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. Infant ratios are 1:5 or 2:10 and toddler ratios are 1:6 or 2:12. GS 110-91(7);.0713(a-d) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Another staff member (Carly Lowe), hired on May 28, 2024, was allowed to work at the program prior to receiving a valid criminal background qualification letter from NC DCDEE. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. Two staff members, hired on March 25, 2024 and May 28, 2024, did not have a valid qualification letter on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 08, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Staff/Child Ratios- Maintaining staff/child ratios and maximum group sizes is essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Staff must be aware of children’s ages and how many children are in each group at all times. On days when you are short staffed, you may need to tell parents they cannot drop off their children or ask parents to come pick them up from the program, to maintain compliance with these rules. I strongly urge you to review your staffing plan alongside records of children’s attendance and arrival and departure times to ensure compliance moving forward. As discussed, you must also have a backup plan for when regular staff members are out. Again, this may include limiting enrollment and/or attendance if you cannot maintain compliance based on staff members present. Criminal Background Qualification Letters: For the safety of the children enrolled with you, it is vital for all staff members to complete and receive a valid criminal background qualification letter through NC Division of Child Development and Early Education prior to their first day of employment at your program. The letter must be placed in the staff’s file and renewed every five years. Today, we discussed at length the importance of you following child care rules. Non-compliance with child care rules can lead to an administrative action against your facility. No exceptions can be made because you are short of staff. Managing your daily operations to ensure you maintain compliance and ensuring staff hired qualify under child care rules is of upmost importance. TB Test: Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. If a previous TB test date is more than 12 months prior to the date of hire, the employee must obtain a new TB test and receive the results before the first date of employment. You stated you were aware of this requirement. I recommend that you adhere to all child care rules and requirements at all times. Maintaining compliance is very important to ensure all staff members working meet health requirements prior to coming in contact with the children. REMINDERS: Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times whether or not they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0624-240L Visit Date: 6/27/2024 Number Present: 21 Completed Date: 6/27/2024 Age: From 0 To 3 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Tracy Mathews, Owner / Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 100%. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. All approved indoor spaces were visited today. There are twenty-seven children enrolled and twenty-one children present today. Administrator, Tracy Mathews accompanied me as I visited each classroom. Infants were observed receiving care based on individual needs, including feeding, diapering and napping routines. Toddlers and preschool-aged children were observed during engaged in free play, accessing a variety of age-appropriate materials. Allegation #1: There is a concern that staff/child ratios are not being followed during all hours of operation. All classrooms were visited, and staff/child ratios were in compliance today. However, Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher for children ages two and three years old, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. These incidents took place during the month of June due to staff shortage. T. Mathews explained that she is typically able to cover the office and answer classroom needs until very recently, when a staff member had to be terminated. Since that time, she has had to assist when needed in the classrooms and does not always have coverage to relieve teachers for bathroom breaks. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is a concern that children are being cared for in unsafe environments. All classrooms were visited today. All spaces were monitored for safety hazards and were found to be in compliance. Children in each space appeared happy, comfortable and content in their environments. Adequate supervision and positive interactions were observed. Five staff members were interviewed individually. Each staff member stated they do not have any concerns about children being cared for in an unsafe environment. The reporter specifically mentioned a stand-up mirror in the infant room. I observed a shatter proof stand-up mirror that was purchased from a well-known manufacturer that produces furniture, toys and materials for early childhood classrooms. The mirror was placed on the floor, by a small rug, were infants can crawl to look at themselves. Staff members interviewed stated they have not had any issues with the mirror tipping over and that the children love to look at themselves. The mirror appeared to be in good repair. No incidents or injuries have occurred or been reported regarding the use of this specific mirror. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #3: There is a concern that children are being left unattended in order to open the front door for parents. Five staff members were interviewed separately. All staff members stated that T. Mathews is available to answer the door for most of the day. When she is assisting in a classroom, the program is equipped with an intercom system that allows staff members to see who is at the door and push a button to speak and allow them into the building. I witnessed an example of the intercom system being used during my visit. The intercom system is available in each of the classrooms. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #4: There is a concern that staff did not have a qualification letter on file prior to their start date. A full staff file review was conducted today. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Ms. Chavis is no longer employed at the program. Another staff member (Carly Lowe), hired on May 28, 2024, and still employed by the program, was allowed to work at the program without having a valid criminal background qualification letter from NC DCDEE. Ms. Lowe was present today. She was asked to clock out and leave the premises immediately. She may not return to work without a valid qualification letter in hand. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #5: There is a concern regarding staff qualifications. A full staff file review was conducted today. Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #6: There is a concern that diapers are not being changed as required. The program uses a software called “Brightwheel” to manage all routine care needs such as feedings, napping, diaper changes, as well as other activities related to children’s daily experiences while in care. The parents have access to the software during the day. I reviewed several reports regarding diaper changes on the software. Each appeared consistent with diapers being checked/changed when needed or at least every two hours. I also witnessed several diaper changes during my visit. Staff members seemed very attentive to the infants in care. Three staff members that work in the infant room were interviewed individually and reported having no issues with diaper changes or complaints from parents regarding diaper rashes. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. Infant ratios are 1:5 or 2:10 and toddler ratios are 1:6 or 2:12. GS 110-91(7);.0713(a-d) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Another staff member (Carly Lowe), hired on May 28, 2024, was allowed to work at the program prior to receiving a valid criminal background qualification letter from NC DCDEE. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. Two staff members, hired on March 25, 2024 and May 28, 2024, did not have a valid qualification letter on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 08, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Staff/Child Ratios- Maintaining staff/child ratios and maximum group sizes is essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Staff must be aware of children’s ages and how many children are in each group at all times. On days when you are short staffed, you may need to tell parents they cannot drop off their children or ask parents to come pick them up from the program, to maintain compliance with these rules. I strongly urge you to review your staffing plan alongside records of children’s attendance and arrival and departure times to ensure compliance moving forward. As discussed, you must also have a backup plan for when regular staff members are out. Again, this may include limiting enrollment and/or attendance if you cannot maintain compliance based on staff members present. Criminal Background Qualification Letters: For the safety of the children enrolled with you, it is vital for all staff members to complete and receive a valid criminal background qualification letter through NC Division of Child Development and Early Education prior to their first day of employment at your program. The letter must be placed in the staff’s file and renewed every five years. Today, we discussed at length the importance of you following child care rules. Non-compliance with child care rules can lead to an administrative action against your facility. No exceptions can be made because you are short of staff. Managing your daily operations to ensure you maintain compliance and ensuring staff hired qualify under child care rules is of upmost importance. TB Test: Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. If a previous TB test date is more than 12 months prior to the date of hire, the employee must obtain a new TB test and receive the results before the first date of employment. You stated you were aware of this requirement. I recommend that you adhere to all child care rules and requirements at all times. Maintaining compliance is very important to ensure all staff members working meet health requirements prior to coming in contact with the children. REMINDERS: Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times whether or not they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Little Dragonflies Facility ID: 65001087 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0624-240L Visit Date: 6/27/2024 Number Present: 21 Completed Date: 6/27/2024 Age: From 0 To 3 Total Minutes: 210 Time In: 09:00 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Tracy Mathews, Owner / Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a One-star license issued April 24, 2024. Prior to this visit, the facility’s eighteen-month compliance history was 100%. According to the Secretary of State’s website, the corporation’s status, Little Dragonflies Childcare LLC is current and active. All approved indoor spaces were visited today. There are twenty-seven children enrolled and twenty-one children present today. Administrator, Tracy Mathews accompanied me as I visited each classroom. Infants were observed receiving care based on individual needs, including feeding, diapering and napping routines. Toddlers and preschool-aged children were observed during engaged in free play, accessing a variety of age-appropriate materials. Allegation #1: There is a concern that staff/child ratios are not being followed during all hours of operation. All classrooms were visited, and staff/child ratios were in compliance today. However, Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher for children ages two and three years old, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. These incidents took place during the month of June due to staff shortage. T. Mathews explained that she is typically able to cover the office and answer classroom needs until very recently, when a staff member had to be terminated. Since that time, she has had to assist when needed in the classrooms and does not always have coverage to relieve teachers for bathroom breaks. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is a concern that children are being cared for in unsafe environments. All classrooms were visited today. All spaces were monitored for safety hazards and were found to be in compliance. Children in each space appeared happy, comfortable and content in their environments. Adequate supervision and positive interactions were observed. Five staff members were interviewed individually. Each staff member stated they do not have any concerns about children being cared for in an unsafe environment. The reporter specifically mentioned a stand-up mirror in the infant room. I observed a shatter proof stand-up mirror that was purchased from a well-known manufacturer that produces furniture, toys and materials for early childhood classrooms. The mirror was placed on the floor, by a small rug, were infants can crawl to look at themselves. Staff members interviewed stated they have not had any issues with the mirror tipping over and that the children love to look at themselves. The mirror appeared to be in good repair. No incidents or injuries have occurred or been reported regarding the use of this specific mirror. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #3: There is a concern that children are being left unattended in order to open the front door for parents. Five staff members were interviewed separately. All staff members stated that T. Mathews is available to answer the door for most of the day. When she is assisting in a classroom, the program is equipped with an intercom system that allows staff members to see who is at the door and push a button to speak and allow them into the building. I witnessed an example of the intercom system being used during my visit. The intercom system is available in each of the classrooms. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. Allegation #4: There is a concern that staff did not have a qualification letter on file prior to their start date. A full staff file review was conducted today. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Ms. Chavis is no longer employed at the program. Another staff member (Carly Lowe), hired on May 28, 2024, and still employed by the program, was allowed to work at the program without having a valid criminal background qualification letter from NC DCDEE. Ms. Lowe was present today. She was asked to clock out and leave the premises immediately. She may not return to work without a valid qualification letter in hand. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #5: There is a concern regarding staff qualifications. A full staff file review was conducted today. Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #6: There is a concern that diapers are not being changed as required. The program uses a software called “Brightwheel” to manage all routine care needs such as feedings, napping, diaper changes, as well as other activities related to children’s daily experiences while in care. The parents have access to the software during the day. I reviewed several reports regarding diaper changes on the software. Each appeared consistent with diapers being checked/changed when needed or at least every two hours. I also witnessed several diaper changes during my visit. Staff members seemed very attentive to the infants in care. Three staff members that work in the infant room were interviewed individually and reported having no issues with diaper changes or complaints from parents regarding diaper rashes. Based on my observations, interviews with staff and my investigation, this allegation was unsubstantiated. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Tracy Mathews, Owner/Administrator and Kayley Mathews, Lead Teacher, stated they were aware of a handful of times were one teacher from the infant or toddler classroom left the other teacher out of ratio when a bathroom break was needed. Infant ratios are 1:5 or 2:10 and toddler ratios are 1:6 or 2:12. GS 110-91(7);.0713(a-d) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months.Kayla Chavis worked at the program from March 25, 2024, until May 29, 2024, without ever completing a negative TB screening or test results. Veronda Waddell, hired on June 03, 2024, and still employed at the program, was allowed to begin employment with the program prior to receiving a negative TB screening or test results. .0701(a) 1041 Prior to employment a Criminal Background Check was not completed. One staff member (Kayla Chavis) was allowed to work at the program from March 25, 2024 until May 29, 2024, without receiving a valid criminal background qualification letter through the NC Division of Child Development and Early Childhood Education (NC DCDEE). Another staff member (Carly Lowe), hired on May 28, 2024, was allowed to work at the program prior to receiving a valid criminal background qualification letter from NC DCDEE. G.S. 110-90.2(b) 1757 A valid qualification letter was not on file and available to review at the facility. Two staff members, hired on March 25, 2024 and May 28, 2024, did not have a valid qualification letter on file and available for review at the facility. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 08, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Staff/Child Ratios- Maintaining staff/child ratios and maximum group sizes is essential to the health and safety of children. If children are combined with similar age groups, such as in the early morning or later evening hours, the staff/child ratio and maximum group size for the youngest child in the group must be maintained. Staff must be aware of children’s ages and how many children are in each group at all times. On days when you are short staffed, you may need to tell parents they cannot drop off their children or ask parents to come pick them up from the program, to maintain compliance with these rules. I strongly urge you to review your staffing plan alongside records of children’s attendance and arrival and departure times to ensure compliance moving forward. As discussed, you must also have a backup plan for when regular staff members are out. Again, this may include limiting enrollment and/or attendance if you cannot maintain compliance based on staff members present. Criminal Background Qualification Letters: For the safety of the children enrolled with you, it is vital for all staff members to complete and receive a valid criminal background qualification letter through NC Division of Child Development and Early Education prior to their first day of employment at your program. The letter must be placed in the staff’s file and renewed every five years. Today, we discussed at length the importance of you following child care rules. Non-compliance with child care rules can lead to an administrative action against your facility. No exceptions can be made because you are short of staff. Managing your daily operations to ensure you maintain compliance and ensuring staff hired qualify under child care rules is of upmost importance. TB Test: Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. If a previous TB test date is more than 12 months prior to the date of hire, the employee must obtain a new TB test and receive the results before the first date of employment. You stated you were aware of this requirement. I recommend that you adhere to all child care rules and requirements at all times. Maintaining compliance is very important to ensure all staff members working meet health requirements prior to coming in contact with the children. REMINDERS: Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times whether or not they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times