Excel Learning Centers #2

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 0426-328L Visit Date: 4/29/2026 Number Present: 117 Completed Date: 4/29/2026 Age: From 0 To 5 Total Minutes: 80 Time In: 10:40 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to follow up on information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that children are not being adequately supervised. This program currently operates with a 5 star license issued February 20, 2022 earning 6 points in staff education, 6 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; meets enhanced ratios; and meets enhanced space. Prior to the visit the compliance history score was 92%. The NC Secretary of State website was reviewed today, and ELA KIDSNET HOLDINGS, LLC was listed as current- active. In addition to the allegation, supervision, staff/child ratios, adequate/approved space, and permit restrictions were monitored. There have been 4 new staff hired since the last monitoring visit and their files were monitored today. Katherine Seaman, Director, was present and available for consultation. There were one hundred forty-six (146) children enrolled and one hundred seventeen (117) were present today ranging from 0 through 5 years of age. I observed the indoor and outdoor space used by the children. I observed the teachers caring for children in a nurturing and caring manner. Children were observed participating in rest time or free play with age-appropriate materials and activities. The allegations were reviewed with administration, and various staff members. Everyone was given the opportunity to state their perceptions of the allegation. The facility does not have video surveillance. Allegation: There are concerns that children are not being adequately supervised. ***On April 22, 2026, during a fire drill at approximately 9:45 am it was discovered that a child 3 years of age, was left unsupervised in space 10 (tigers) for approximately 17 minutes. At approximately 9:30 am the tigers went outdoors for their scheduled outdoor play time. There were sixteen (16) children, 3-4 years of age, present that day with 2 staff members. At 9:45 am the facility conducted an unannounced fire drill. At that time administration asked for all staff to confirm they had all children present by conducted a head count. It was discovered that the tigers classroom was missing a child. Administration located the child in the tigers classroom, unharmed and happily playing with blocks in the block area. The staff members in charge of the tigers classroom wrote written statements that confirmed what administration reported. This staff members’ employment was terminated on Thursday, April 23, 2026. The parent was notified of the incident via telephone by administration. Administration reviewed the facility’s supervision policy and best practice for supervision handouts with all staff on April 22, 2026. A signed of understanding was shared with me and all staff have signed the statement. Administration has an all staff meeting scheduled for tonight, April 29, 2026 at 6:00 pm. Topics to be discussed include: -classroom supervision -playground supervision -transitioning -child/staff ratio (CSR) worksheets -zoning on playgrounds Based on my investigation, observations, and staff report, this allegation is confirmed. The following violation was documented. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On April 22, 2026, a child 3 years of age, was left unsupervised in the tigers classroom for approximately 17 minutes. .1801(a)(1-5) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 12, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. An administrative action may be issued based on a confirmed allegation and a return visit will be made to verify correction of the violation. Technical Assistance: A violation was documented related to supervision was documented. Violations of this nature directly impact the safety of the children while in your care. In addition, these types of violations have the greatest negative impact on your compliance history. As discussed, supervision is paramount to quality child care as it is basic to the safety of children and the prevention of injury while maintaining quality child care. Parents have a contract with the facility and its staff to supervise their children. The importance of supervision is not only to protect children from physical injury, but from harm that can occur from teasing/bullying/inappropriate topics discussed, or inappropriate behavior. Today we discussed the importance of children never being left unsupervised. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Licensing Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Kim Sherry, Licensing Supervisor, 910-824-0470, kim.sherry@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 97 Completed Date: 12/8/2025 Age: From 0 To 5 Total Minutes: 155 Time In: 08:40 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. This program currently operates with a 5 star license issued February 20, 2022 earning 6 points in staff education, 6 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; meets enhanced ratios; and meets enhanced space. As of 12/08/2025, this facility has an 18-month compliance history of 94%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed today, and ELA Kidsnet Holdings, LLC was listed as current-active. The last annual compliance visit was conducted on 06/30/25. Two (2) new staff have been hired since the last monitoring visit and their files were monitored today. Sanitation Inspection – 11/05/25 – 8 Demerits – Superior Classification Fire Inspection – 10/15/25 – Approved for day time care only There are twelve (12) indoor spaces, and five (5) outdoor space approved for use. There are one hundred forty-two (142) children enrolled and ninety-seven (97) children, ages 0-5, were present today. Accurate attendance sheets were observed in each classroom. Infants present in space 1 participated in free play or had routine care needs completed such as nap time and bottle feedings. Toddlers in spaces 2, 3, 11, and 12 finished breakfast that consisted of cereal, mandarin oranges, and milk or engaged in free play. Preschool aged children in spaces 4 -10 were observed in free play both indoors/outdoors, or had group circle time. Adequate handwashing and table sanitation was observed. Today’s lunch consisted of biscuits, pinto beans, carrots, peaches, and milk. Each classroom had spaces arranged into activity areas that include art, blocks, science, library, dramatic play, manipulative, music and music. A variety of age-appropriate learning materials were accessible and observed in each classroom. Activity plans and daily schedules were available for each group of children and observed posted in each classroom. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violations were observed. Violations must be corrected immediately. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. An ointment in space 4 (zebras) expired November 2025. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/22/2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to April.Lester@dhhs.nc.gov When you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance: Today there was expired ointment in space 4 (zebras). The permission form was still in date; however, the ointment expiration date stamped on the medication had expired. When medication forms are filled out by parents, you should check that the correct expiration date is noted on the topical ointment permission form and that it matches the expiration date on the medication. If a parent brings in a medication to replace another medication, a new form must be filled out for that diaper cream. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: Criminal Background Check Information – the required ABCMS training and is currently using the ABCMS Provider Portal to update information at facilities by verifying the roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 5/2/24. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt N/A • Asbestos-Exempt N/A Ensure you keep all paperwork that you receive regarding this matter, and it may be requested to verify compliance. Use this link to view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition has begun and the following informational opportunities are available to you: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and will be posted on the QRIS Modernization page. •In September, child care consultants hosted in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. If you were unable to attend, reach out to me so we can review the information. •Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. We look forward to seeing you at these upcoming informational settings and working with you on your pathway to the stars! Today Ms. Seaman and I had a conversation on the facility’s plan on moving forward with their 2-5 Star Rated License. That document is attached to this visit summary. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 97 Completed Date: 12/8/2025 Age: From 0 To 5 Total Minutes: 155 Time In: 08:40 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. This program currently operates with a 5 star license issued February 20, 2022 earning 6 points in staff education, 6 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; meets enhanced ratios; and meets enhanced space. As of 12/08/2025, this facility has an 18-month compliance history of 94%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed today, and ELA Kidsnet Holdings, LLC was listed as current-active. The last annual compliance visit was conducted on 06/30/25. Two (2) new staff have been hired since the last monitoring visit and their files were monitored today. Sanitation Inspection – 11/05/25 – 8 Demerits – Superior Classification Fire Inspection – 10/15/25 – Approved for day time care only There are twelve (12) indoor spaces, and five (5) outdoor space approved for use. There are one hundred forty-two (142) children enrolled and ninety-seven (97) children, ages 0-5, were present today. Accurate attendance sheets were observed in each classroom. Infants present in space 1 participated in free play or had routine care needs completed such as nap time and bottle feedings. Toddlers in spaces 2, 3, 11, and 12 finished breakfast that consisted of cereal, mandarin oranges, and milk or engaged in free play. Preschool aged children in spaces 4 -10 were observed in free play both indoors/outdoors, or had group circle time. Adequate handwashing and table sanitation was observed. Today’s lunch consisted of biscuits, pinto beans, carrots, peaches, and milk. Each classroom had spaces arranged into activity areas that include art, blocks, science, library, dramatic play, manipulative, music and music. A variety of age-appropriate learning materials were accessible and observed in each classroom. Activity plans and daily schedules were available for each group of children and observed posted in each classroom. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violations were observed. Violations must be corrected immediately. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. An ointment in space 4 (zebras) expired November 2025. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/22/2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to April.Lester@dhhs.nc.gov When you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance: Today there was expired ointment in space 4 (zebras). The permission form was still in date; however, the ointment expiration date stamped on the medication had expired. When medication forms are filled out by parents, you should check that the correct expiration date is noted on the topical ointment permission form and that it matches the expiration date on the medication. If a parent brings in a medication to replace another medication, a new form must be filled out for that diaper cream. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: Criminal Background Check Information – the required ABCMS training and is currently using the ABCMS Provider Portal to update information at facilities by verifying the roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 5/2/24. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt N/A • Asbestos-Exempt N/A Ensure you keep all paperwork that you receive regarding this matter, and it may be requested to verify compliance. Use this link to view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition has begun and the following informational opportunities are available to you: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and will be posted on the QRIS Modernization page. •In September, child care consultants hosted in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. If you were unable to attend, reach out to me so we can review the information. •Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. We look forward to seeing you at these upcoming informational settings and working with you on your pathway to the stars! Today Ms. Seaman and I had a conversation on the facility’s plan on moving forward with their 2-5 Star Rated License. That document is attached to this visit summary. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 12/8/2025 Number Present: 97 Completed Date: 12/8/2025 Age: From 0 To 5 Total Minutes: 155 Time In: 08:40 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. This program currently operates with a 5 star license issued February 20, 2022 earning 6 points in staff education, 6 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; meets enhanced ratios; and meets enhanced space. As of 12/08/2025, this facility has an 18-month compliance history of 94%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed today, and ELA Kidsnet Holdings, LLC was listed as current-active. The last annual compliance visit was conducted on 06/30/25. Two (2) new staff have been hired since the last monitoring visit and their files were monitored today. Sanitation Inspection – 11/05/25 – 8 Demerits – Superior Classification Fire Inspection – 10/15/25 – Approved for day time care only There are twelve (12) indoor spaces, and five (5) outdoor space approved for use. There are one hundred forty-two (142) children enrolled and ninety-seven (97) children, ages 0-5, were present today. Accurate attendance sheets were observed in each classroom. Infants present in space 1 participated in free play or had routine care needs completed such as nap time and bottle feedings. Toddlers in spaces 2, 3, 11, and 12 finished breakfast that consisted of cereal, mandarin oranges, and milk or engaged in free play. Preschool aged children in spaces 4 -10 were observed in free play both indoors/outdoors, or had group circle time. Adequate handwashing and table sanitation was observed. Today’s lunch consisted of biscuits, pinto beans, carrots, peaches, and milk. Each classroom had spaces arranged into activity areas that include art, blocks, science, library, dramatic play, manipulative, music and music. A variety of age-appropriate learning materials were accessible and observed in each classroom. Activity plans and daily schedules were available for each group of children and observed posted in each classroom. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violations were observed. Violations must be corrected immediately. Violation Number Comment Rule 843 A drug or medicine was administered after its expiration date. An ointment in space 4 (zebras) expired November 2025. 10A NCAC 09 .0803(1)(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before 12/22/2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Email the information to April.Lester@dhhs.nc.gov When you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Technical Assistance: Today there was expired ointment in space 4 (zebras). The permission form was still in date; however, the ointment expiration date stamped on the medication had expired. When medication forms are filled out by parents, you should check that the correct expiration date is noted on the topical ointment permission form and that it matches the expiration date on the medication. If a parent brings in a medication to replace another medication, a new form must be filled out for that diaper cream. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: Criminal Background Check Information – the required ABCMS training and is currently using the ABCMS Provider Portal to update information at facilities by verifying the roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 5/2/24. Water testing must be completed every three (3) years. • Lead-Based Paint-Exempt N/A • Asbestos-Exempt N/A Ensure you keep all paperwork that you receive regarding this matter, and it may be requested to verify compliance. Use this link to view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition has begun and the following informational opportunities are available to you: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and will be posted on the QRIS Modernization page. •In September, child care consultants hosted in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. If you were unable to attend, reach out to me so we can review the information. •Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. We look forward to seeing you at these upcoming informational settings and working with you on your pathway to the stars! Today Ms. Seaman and I had a conversation on the facility’s plan on moving forward with their 2-5 Star Rated License. That document is attached to this visit summary. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 1125-216L Visit Date: 11/25/2025 Number Present: 96 Completed Date: 11/25/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 11:35 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are safety concerns regarding the outdoor learning environment. The program currently operates with a 5-star license issued February 20, 2022. Restrictions on the permit include a capacity of 199 permitted for daytime care only with an approved age range of 0-12 years olds, as well as meeting enhanced ratios and space. Prior to the visit the compliance history score was 93%. In addition to the allegations group size, use of licensed space, space capacity, and license restrictions were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all required information. Katherine Seaman, Director, was present and was available for consultation during the visit. Ms. Seaman accompanied us on the walkthrough and observations. There were one hundred thirty-nine (139) children enrolled and ninety-six (96) were present today, ranging in age from infants through 5 years. We observed the indoor and outdoor space used by the children. We observed the teachers caring for children in a nurturing and caring manner. Children were observed in free play or having routine care needs met such as toileting/diapering, meals, and nap routines. Today’s menu consisted of turkey and cheese sandwiches, macaroni and cheese, green beans, mandarin oranges, and milk. Adequate handwashing and table sanitation were observed before and after eating. The allegations were reviewed with Ms. Seaman and various staff members. Everyone was given the opportunity to state their perceptions of the allegations. The facility does not have video surveillance. Allegation #1: There are safety concerns regarding the outdoor learning environment. ***Ms. Seaman reported on November 19, 2025, a child 3 years of age, had a braid pulled out of her scalp when going down the slide. The staff member responsible for this child stated the child was playing on the slide while she was playing with another group of kids near the bicycle path. Another staff member was running around with a small group of children when the group decided to take a rest in the grass. At that time he noticed a child crying at the base of the slide. When he approached the slide, the child informed him that her hair got caught in the slide when she went down the slide. Staff knew exactly where the child was at the time of the incident. I monitored the play structure and found that it was installed correctly and there were no concerns regarding the structure itself. An incident report was generated and available for our review today. The program followed their policy on contacting a parent/guardian via telephone message and in person at the time of pick up. Based on my investigation, staff report, and observations, this allegation is not confirmed. The following violation was observed during the visit. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. A 4 month old child in space 1 (cubs) slept with his bib on in his crib. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 9, 2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Technical Assistance: North Carolina's safe sleep policy, which is required for licensed childcare providers, mandates that all infants 12 months or younger be placed on their backs to sleep on a firm, flat surface without loose bedding or toys. Key elements include providers having a written safe sleep policy shared with parents, completing mandatory training, performing regular visual checks of sleeping infants, and ensuring no items are placed over the infant's head or face. I suggest both staff retake ITS/SIDS to refresh their memories on the requirements. Today we discussed children wearing bonnets outdoors to help prevent reoccurrence of beads/hair getting stuck while playing on the climbing structures. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at april.lester@dhhs.nc.gov or 910-824-0954 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 1125-216L Visit Date: 11/25/2025 Number Present: 96 Completed Date: 11/25/2025 Age: From 0 To 5 Total Minutes: 85 Time In: 11:35 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are safety concerns regarding the outdoor learning environment. The program currently operates with a 5-star license issued February 20, 2022. Restrictions on the permit include a capacity of 199 permitted for daytime care only with an approved age range of 0-12 years olds, as well as meeting enhanced ratios and space. Prior to the visit the compliance history score was 93%. In addition to the allegations group size, use of licensed space, space capacity, and license restrictions were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all required information. Katherine Seaman, Director, was present and was available for consultation during the visit. Ms. Seaman accompanied us on the walkthrough and observations. There were one hundred thirty-nine (139) children enrolled and ninety-six (96) were present today, ranging in age from infants through 5 years. We observed the indoor and outdoor space used by the children. We observed the teachers caring for children in a nurturing and caring manner. Children were observed in free play or having routine care needs met such as toileting/diapering, meals, and nap routines. Today’s menu consisted of turkey and cheese sandwiches, macaroni and cheese, green beans, mandarin oranges, and milk. Adequate handwashing and table sanitation were observed before and after eating. The allegations were reviewed with Ms. Seaman and various staff members. Everyone was given the opportunity to state their perceptions of the allegations. The facility does not have video surveillance. Allegation #1: There are safety concerns regarding the outdoor learning environment. ***Ms. Seaman reported on November 19, 2025, a child 3 years of age, had a braid pulled out of her scalp when going down the slide. The staff member responsible for this child stated the child was playing on the slide while she was playing with another group of kids near the bicycle path. Another staff member was running around with a small group of children when the group decided to take a rest in the grass. At that time he noticed a child crying at the base of the slide. When he approached the slide, the child informed him that her hair got caught in the slide when she went down the slide. Staff knew exactly where the child was at the time of the incident. I monitored the play structure and found that it was installed correctly and there were no concerns regarding the structure itself. An incident report was generated and available for our review today. The program followed their policy on contacting a parent/guardian via telephone message and in person at the time of pick up. Based on my investigation, staff report, and observations, this allegation is not confirmed. The following violation was observed during the visit. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. A 4 month old child in space 1 (cubs) slept with his bib on in his crib. 10A NCAC 09 .0606(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 9, 2025, must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Technical Assistance: North Carolina's safe sleep policy, which is required for licensed childcare providers, mandates that all infants 12 months or younger be placed on their backs to sleep on a firm, flat surface without loose bedding or toys. Key elements include providers having a written safe sleep policy shared with parents, completing mandatory training, performing regular visual checks of sleeping infants, and ensuring no items are placed over the infant's head or face. I suggest both staff retake ITS/SIDS to refresh their memories on the requirements. Today we discussed children wearing bonnets outdoors to help prevent reoccurrence of beads/hair getting stuck while playing on the climbing structures. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at april.lester@dhhs.nc.gov or 910-824-0954 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 1025-348L Visit Date: 10/27/2025 Number Present: 94 Completed Date: 10/27/2025 Age: From 0 To 5 Total Minutes: 250 Time In: 10:50 AM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that sanitation guidelines are not being followed. There are concerns that parents are not being notified of communicable diseases. There are concerns that staff/child ratios are not being followed. There are concerns that children are not being adequately supervised. There are concerns that the children are not being cared for in a safe environment. There are concerns that children’s diapers are not being changed when soiled. The program currently operates with a 5-star license issued February 20, 2022. Restrictions on the permit include a capacity of 199 permitted for daytime care only with an approved age range of 0-12 years olds, as well as meeting enhanced ratios and space. Prior to the visit the compliance history score was 94%. In addition to the allegations group size, use of licensed space, space capacity, and license restrictions were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all required information. Sheryl Tippett, Assistant Director, was present and was available for consultation during the visit. Ms. Tippett accompanied me on the initial walkthrough and observations. There were one hundred forty (140) children enrolled and ninety-four (94) were present today ranging in age from infants through 5 years. I observed the indoor and outdoor space used by the children. I observed the teachers caring for children in a nurturing and caring manner. Children were observed in free play or having routine care needs met such as toileting/diapering, meals, and nap routines. Today’s menu consisted of kidney beans, carrots, peaches, biscuits, and milk. Adequate handwashing and table sanitation were observed before and after eating. The allegations were reviewed with Ms. Tippett and twenty-two (22) other staff members. Everyone was given the opportunity to state their perceptions of the allegations. The facility does not have video surveillance. Allegation #1: There are concerns that sanitation guidelines are not being followed. ***Ms. Tippet reported that the director makes new sanitizing and disinfectant solutions every morning and opening staff are responsible for filling their bottles each morning upon arrival. The twenty-two (22) staff members interviewed confirmed this is true. Today we discussed what happens if a child vomits on soft surfacing such as carpet. Ms. Tippett stated that this happened in the past, and the carpet was disposed of. Since this instance, a steam cleaner has been purchased and will be used to clean soiled carpets. Ms. Tippett and all twenty-two (22) staff interviewed stated that trash is taken to the dumpster after every meal. Also, outdoor trash is collected and disposed of daily in the morning and afternoon. During my observations today, sanitation practices are being followed. Based on my investigation, staff report, and observations, this allegation is not confirmed. Allegation #2: There are concerns that communicable diseases policies are not being followed. ***Ms. Tippett reported that there have been a lot of cases of hand/foot/mouth in five (5) of the classrooms recently. The staff in these classrooms were interviewed and they all reported that proper reporting of the disease was shared with all parents. Ms. Tippett provided me with a copy of the email notification that was sent to parents. The sick policy was reviewed today and the program followed policy. Based on my investigation, observations, and staff report, this allegation is not confirmed. Allegation #3: There are concerns that staff/child ratios are not being followed. ***Ms. Tippet reported staff/child ratios are always maintained. All twenty-two (22) staff interviewed today stated they did not have any concerns about staff/child ratios, and they are always in compliance. Staff/child ratios were monitored today and found in compliance. Based on my investigation, observations, and staff report, this allegation is not confirmed. Allegation #4: There are concerns that children are not being adequately supervised. ***Ms. Tippet reported she does not have any concerns with staff not adequately supervising children. All twenty-two (22) staff interviewed today stated they practice active supervision of all children by moving around the room, engaging in play, and positioning themselves to see all children. Supervision was monitored today and found in compliance. Staff were engaged in play, moving around the classrooms, and aware of children’s locations. Based on my investigation, observations, and staff report, this allegation is not confirmed. Allegation #5: There are concerns that the children are not being cared for in a safe environment. ***Ms. Tippett and the staff interviewed did not report any concerns about the environment the children use, not being safe. Furnishings were all in good repair and all hazardous materials were properly stored. There is evidence of water leaking onto the ceiling tiles in the hallway and spaces 1, 2, 3, 4, and 5. There is no water leaking onto the floor and there are no immediate concerns about the children’s safety at this time. There are not any musty smells and no visible signs of fungal growth; however, if the leaks are not fixed, microbial growth can occur. It was reported by administration and staff that children are not allowed to leave with anyone who is intoxicated. Firearms are not permitted on the premises, and no staff reported any concerns. Based on my investigation, observations, and staff report, this allegation is not confirmed. Allegation #6: There are concerns that children’s diapers are not being changed when soiled. ***Ms. Tippett and the staff interviewed stated that children are changed every 2 hours or before if needed. All children who attend wrap around care are changed before they transition to their closing classroom. Staff track diaper changes when they occur, and they keep documentation of each child’s last diaper change. Children’s diapers were changed during the observations, and no concerns were noted. Based on my investigation, observations, and staff report, this allegation is not confirmed. The following violation was observed and corrected during the visit. Violation Number Comment Rule 841 Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. Diaper creams in spaces 5, 11, and 12 were stored below 5 feet and in unlocked cabinets. 15A NCAC 18A .2820(d) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Technical Assistance: Diaper creams must be stored locked if stored below 5 feet in critical height. Diaper creams in spaces 5, 11, and 12 were stored in the cabinets with the magnetic key on the door which left the cabinet unlocked and the diaper creams were stored on a shelf below 5 feet. Administration should check these cabinets throughout the day to ensure all diaper creams are properly stored. Reminders: As we discussed today, you must send me a plan by November 3, 2025, stating your plan to fix the leaks in the roof permanently. If a plan is not submitted a follow-up visit will be conducted. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at april.lester@dhhs.nc.gov or 910-824-0954 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 0625-308L Visit Date: 6/30/2025 Number Present: 92 Completed Date: 6/30/2025 Age: From 0 To 10 Total Minutes: 90 Time In: 01:30 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding the alleged violations of child care requirements. The allegations are as follows: There are concerns that staff are not interacting with the children in a nurturing and caring manner. The program currently operates with a 5-star license issued February 20, 2022. Restrictions on the permit include a capacity of 199 permitted for daytime care only with an approved age range of 0-12 years olds, as well as, meeting enhanced ratios and space. Prior to the visit the compliance history score was 100%. In addition to the allegation, supervision, staff/child ratios, adequate/approved space, and permit restrictions were monitored. Child Care Consultant, Natalie Pond, accompanied me on today’s visit. Katherine Seasan, Director, was present assisted with the investigation and accompanied me during the walk through and observations. There are one hundred twenty-seven (127) children enrolled and ninety-two (92) children ranging in age from infants to ten years of age were present today. Today, observations were in all indoor and outdoor licensed spaces. Children were observed in the middle of rest time. Teachers were observed responding to children in a nurturing and caring manner by sitting with them at nap time, playing quiet music in the background, and the lights were dimmed. Children were observed resting on their cots or having routine care needs met such as feeding and toileting/diaper routines. Lunch consisted of whole grain tortillas, chicken, red beans, pears, and milk. Staff/child ratios were as follows: Space 1 – hipps – infants/one year olds – 2:4 Space 2 – cubs – infants – 2:6 Space 3 – llamas – one year olds – 2:6 Space 4 – zebras – two/three year olds – 2:6 Space 5 – giraffes – two/three year olds – 2:5 Space 7 – kolas – one/two year olds – 2:13 Space 8 – cheetahs – four/five year olds – 1:12 Space 9 – sloths – school age – 2:17 Space 10 – tigers – three/four year olds – 2:16 Space 11 – flamingos – one/two year olds – 2:6 Space 12 – toucans – one/two year olds – 1:1 The allegations were reviewed with you and four other staff members. You were all given the opportunity to state your perceptions of the allegation. The facility does not have a video surveillance. Allegation #1 There are concerns that staff are not interacting with the children in a nurturing and caring manner. **It was reported that on May 14, 2025, a staff member walked into space 1 (hippos) where the laundry room is located to do laundry for her classroom. The staff member’s child is in this classroom. When she entered she heard her child crying and was told by staff that he was hungry and his bottle was being heated. While in the laundry room she heard another staff member tell her child to “shut up” in a firm tone. She immediately reported what she heard to the administrative staff. The administrative staff provided me with a formal “employee counseling/corrective action form” that stated that the staff member used inappropriate speech while speaking to a child. The staff member received a written warning that stated that if this type of behavior continues, additional action could be taken, up to and including termination. It was reported that the staff member apologized to the staff member and is remorseful for her behavior. The staff member disenrolled her child from care. Based on my observation, staff report, and my investigation, this allegation is confirmed. The following violation was observed. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On May 14, 2025, a staff member told an infant child in space 1 (hippos) to "shut up" while he was crying. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or July 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Technical Assistance: Each child should be attended to in a nurturing and appropriate manner, and in keeping with the child’s developmental needs. Staff should protect children from threats, give them opportunities for early learning, through interactions that are emotionally supportive and responsive. Some examples of nurturing behavior are: being fully present in your interactions with children (verbally and non-verbally), validating their feelings, providing physical affection and comfort when sought, laughing and playing games, providing safe mental, physical and social challenges that promote healthy growth and development. Children who are adequately nurtured feel more secure, which leads to the healthy development of self-esteem. Nurturing care is essential for child development and lays the foundation for life-long health and well-being and builds human capital in the child today, the adolescent and adult tomorrow, and in the next generation in the future. Today we discussed providing staff with training on how to handle stress and appropriate language to use with young children. It may also be beneficial to check in with staff periodically when you hear excessive crying coming from classrooms. An administrative action may be issued based on a confirmed allegation and a return visit will be made to verify correction of the violation. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: 0625-308L Visit Date: 6/30/2025 Number Present: 92 Completed Date: 6/30/2025 Age: From 0 To 10 Total Minutes: 90 Time In: 01:30 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding the alleged violations of child care requirements. The allegations are as follows: There are concerns that staff are not interacting with the children in a nurturing and caring manner. The program currently operates with a 5-star license issued February 20, 2022. Restrictions on the permit include a capacity of 199 permitted for daytime care only with an approved age range of 0-12 years olds, as well as, meeting enhanced ratios and space. Prior to the visit the compliance history score was 100%. In addition to the allegation, supervision, staff/child ratios, adequate/approved space, and permit restrictions were monitored. Child Care Consultant, Natalie Pond, accompanied me on today’s visit. Katherine Seasan, Director, was present assisted with the investigation and accompanied me during the walk through and observations. There are one hundred twenty-seven (127) children enrolled and ninety-two (92) children ranging in age from infants to ten years of age were present today. Today, observations were in all indoor and outdoor licensed spaces. Children were observed in the middle of rest time. Teachers were observed responding to children in a nurturing and caring manner by sitting with them at nap time, playing quiet music in the background, and the lights were dimmed. Children were observed resting on their cots or having routine care needs met such as feeding and toileting/diaper routines. Lunch consisted of whole grain tortillas, chicken, red beans, pears, and milk. Staff/child ratios were as follows: Space 1 – hipps – infants/one year olds – 2:4 Space 2 – cubs – infants – 2:6 Space 3 – llamas – one year olds – 2:6 Space 4 – zebras – two/three year olds – 2:6 Space 5 – giraffes – two/three year olds – 2:5 Space 7 – kolas – one/two year olds – 2:13 Space 8 – cheetahs – four/five year olds – 1:12 Space 9 – sloths – school age – 2:17 Space 10 – tigers – three/four year olds – 2:16 Space 11 – flamingos – one/two year olds – 2:6 Space 12 – toucans – one/two year olds – 1:1 The allegations were reviewed with you and four other staff members. You were all given the opportunity to state your perceptions of the allegation. The facility does not have a video surveillance. Allegation #1 There are concerns that staff are not interacting with the children in a nurturing and caring manner. **It was reported that on May 14, 2025, a staff member walked into space 1 (hippos) where the laundry room is located to do laundry for her classroom. The staff member’s child is in this classroom. When she entered she heard her child crying and was told by staff that he was hungry and his bottle was being heated. While in the laundry room she heard another staff member tell her child to “shut up” in a firm tone. She immediately reported what she heard to the administrative staff. The administrative staff provided me with a formal “employee counseling/corrective action form” that stated that the staff member used inappropriate speech while speaking to a child. The staff member received a written warning that stated that if this type of behavior continues, additional action could be taken, up to and including termination. It was reported that the staff member apologized to the staff member and is remorseful for her behavior. The staff member disenrolled her child from care. Based on my observation, staff report, and my investigation, this allegation is confirmed. The following violation was observed. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On May 14, 2025, a staff member told an infant child in space 1 (hippos) to "shut up" while he was crying. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or July 14, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Technical Assistance: Each child should be attended to in a nurturing and appropriate manner, and in keeping with the child’s developmental needs. Staff should protect children from threats, give them opportunities for early learning, through interactions that are emotionally supportive and responsive. Some examples of nurturing behavior are: being fully present in your interactions with children (verbally and non-verbally), validating their feelings, providing physical affection and comfort when sought, laughing and playing games, providing safe mental, physical and social challenges that promote healthy growth and development. Children who are adequately nurtured feel more secure, which leads to the healthy development of self-esteem. Nurturing care is essential for child development and lays the foundation for life-long health and well-being and builds human capital in the child today, the adolescent and adult tomorrow, and in the next generation in the future. Today we discussed providing staff with training on how to handle stress and appropriate language to use with young children. It may also be beneficial to check in with staff periodically when you hear excessive crying coming from classrooms. An administrative action may be issued based on a confirmed allegation and a return visit will be made to verify correction of the violation. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 1223-256A Visit Date: 1/3/2024 Number Present: 95 Completed Date: 1/3/2024 Age: From 0 To 5 Total Minutes: 125 Time In: 01:30 PM Time Out: 03:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Jennifer DeJoseph, District Manager, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Jerra Jones, Assistant Director, Ms. DeJoseph, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On December 22, 2023, a staff member tapped a one-year-old child on the head to get their attention after the child pushed a table into another child. G.S. 110-91(10) You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 1023-180A Visit Date: 10/18/2023 Number Present: 82 Completed Date: 10/18/2023 Age: From 0 To 5 Total Minutes: 175 Time In: 12:45 PM Time Out: 03:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Jennifer DeJoseph, District Manager, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Arlene Shi, Administrator, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 26, 2023, an administrator failed to ensure a one-year-old child received recommended medication/treatment for a period of one and a half weeks resulting in the child developing severe diaper rash. G.S. 110-91(10) You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: EXCEL LEARNING CENTERS #2 Facility ID: 65001037 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 7/24/2023 Number Present: 99 Completed Date: 7/24/2023 Age: From 0 To 9 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance. Arlene Shi, Director, and Jennifer DeJoseph, District Manager, assisted me with the visit. The program currently operates with a 5-star license issued February 20, 2022, earning 6 points in program standards, 6 points in staff education, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; meets enhanced ratios; and meets enhanced space. The last annual compliance visit was conducted August 3, 2022. Prior to the visit the compliance history score was 94%. Children were observed in free play. All activity plans were current and aligned with NC Early Childhood Foundations. Staff had informal conversations with children and engaged in play as well. All indoor and outdoor spaces were monitored as well as transportation vehicles. Adequate materials and activities were observed for each space. Lunch for today consisted of whole wheat pasta, chicken parmesan, green beans, peaches, and milk. The last sanitation inspection was completed on June 27, 2023, with 10 demerits and a superior rating. The last fire inspection was completed on November 9, 2022, and the facility was approved for daytime care only. The following violation was observed today and corrected during the visit. Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. A white out pen was observed in an unlocked cabinet in space 9 (penguins) with multiple warnings. The white out pen was removed by the director during the visit. .2820(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. Technical Assistance: A white out pen was found in Space 9 (penguins) on the shelf in an unlocked cabinet with multiple warning including “Keep out of reach of children”. Please review child care rules regarding storage and accessibility of potentially hazardous items. Items labeled “Keep out of reach of children” with no other warnings must be stored at a minimum of five feet off the floor. Hazardous cleaning supplies, including those kept under pressure in an aerosol can, as well as medications must be kept in locked storage. The definition of locked storage requires that the lock be unlocked with some type of device such as a key or combination. Regular childproofing locks do not meet this requirement. Ensure that all cleaning supplies and other items labeled “Keep out of reach of children” are kept inaccessible while children are in care. Reminder: G. Robinson needs 6 hours of on-going training by August 10, 2023. You must email me her certificates by August 10th confirming she has completed all required trainings. At the completion of the visit, this visit summary was reviewed and emailed to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times