Bright Futures Childcare Center, Empowered By The

10A NCAC 09 .0604 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1102 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2805 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 6/15/2026 Number Present: 73 Completed Date: 6/15/2026 Age: From 0 To 12 Total Minutes: 330 Time In: 08:45 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Olivia Hester, Director, assisted with the visit. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. The last annual compliance visit was conducted on July 1, 2025. The last sanitation inspection was conducted on April 9, 2026, and the program received a supervisor classification. The last fire inspection was conducted on December 30, 2025, and the program was approved for day time care only. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-seven (97) percent as of June 14, 2026. The NC Secretary of State website was reviewed today, and YWCA OF THE LOWER CAPE FEAR, INC, was listed as current- active. You visited licensed spaces with me once all staff were present. Infants present in space 7 had routine care needs met such as rest time or participated in free play. Toddler aged children in space 6 participated in free play either indoors. Preschool aged children in spaces 8, 9, and 10 also participated in free play indoors. School aged children in spaces 1 and 2 participated in group circle time or art activities. Age-appropriate materials and activities were observed for all age groups. Routine toileting and handwashing procedures were monitored, and requirements were met. Staff/child ratios were in compliance in all classrooms. All children were adequately supervised. Caregivers and children interacted with children. Lunch for today consisted of whole grain pasta, mixed fruit, broccoli, cheese, and milk. Staff and Training Worksheets- There were twenty-two (22) staff members employed at this facility. There was five (5) new staff; all new staff and a percentage of veteran staff’s files were reviewed. Three (3) of the five (5) new staff members had not yet been added to the staff/training worksheet. You must add them to the NEW staff/training worksheet and email it to me by June 18, 2026. Be sure to sign the worksheet when you submit. Health & Safety Training – Two (2) staff members who have been employed for at least one year, have not completed Health and Safety training as outlined in Child Care Rule 10A NCAC 09 .1102. New staff are in the process of completing these training courses. Health and safety trainings are required to be completed during the first year of employment and renewed every 5 years. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at www.preventchildabusenc.org, within the first 90 days of employment. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. Ensure this information in completed, recorded on the required form, and on file for review. The following violations were observed. Violation Number Comment Rule 844 Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. Prescription inhaler in space 9 was not in it's original labeled container. .0803(2)(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream was not discarded or returned within 72 hours. .0803(12) 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. Broken furniture (washing machine) was present in space 9 and the couch in space 9 was in poor repair. In addition, the couch in space 10 was in poor repair as well. 10A NCAC 09 .0604(p) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. A playground inspection was not completed for the month of May. .0605(q) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff members First Aid certification expired on May 22, 2026. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff members CPR certification expired May 22, 2026. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired April 20, 2026, has not completed orientation. .1101(a)(b) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Seven staff did not have an annual staff evaluation and/or a staff development plan on file. 10A NCAC 09 .0514(f) 1329 Application for enrollment did not include all required information. A child (3 years of age) did not have all required information included on his application. .0801(a)(1-7) 1792 Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member in space 2 was observed drinking Starbucks. .0901(i) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All new staff did not have proof of tuberculosis test or screening on file prior to beginning work. .0701(d) 1898 Staff did not complete the health and safety training within one year of employment. A staff member hired 1/9/25 and a staff member hired 12/16/24, have not completed their health and safety trainings. .1102(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before June 29, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Child care licensing requirements are established to ensure a safe and healthy child care environment. Therefore, it is important for you to be knowledgeable of all the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all the applicable laws and rules always whether they have been monitored or specifically discussed with you in the past. The best way for you to make sure that you meet all requirements is to periodically review the child care law and rules. Technical Assistance: Each employee who is expected to have contact with children shall receive six clock hours of training in required topic areas within the first two weeks of employment and 16 hours of on-site orientation within the first six weeks of employment. A list of approved orientation topics and a documentation log along with required timelines can be found on the divisions website at https://ncchildcare.ncdhhs.gov/ under the provider documents tab. Child Care Rule 10A NCAC 09 .2805(f) requires that each employee’s personnel file contains an annual staff evaluation and staff development plan. I encourage you to streamline this process by selecting certain months to conduct evaluations and update staff development plans. This will result in easy tracking and ensure that all evaluations and development plans are completed within the yearly timeframe. Please ensure staff files are organized according to the file checklist found on the DCDEE website. This updated checklist reflects revised child care rules and lists deadlines for completion of certain documents. Please update your Staff and Training Worksheet based on revisions made today and ensure you keep it updated as needed. This document should serve as a tracking tool for required paperwork and deadlines. You may wish to delegate some recordkeeping responsibilities to another staff member who has good organizational skills and is able to assist. This will allow you to trust that accurate records are being kept while you focus on other aspects of managing your facility. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: The facility has completed the ABCMS training and has entered staff. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. Should you need assistance with the portal or the training, please contact the Criminal Background Check Unit at (919) 814-6401and someone will assist you. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on September 13, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint- no hazards • Asbestos- no hazards Ensure you keep all paperwork that you receive regarding this matter, as it may be requested to verify compliance. Please refer to the website if you have specific questions! https://www.cleanwaterforuskids.org/en/carolina/faq/ for further guidance and ensure all steps have been completed. Use this link to enroll your program or view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ QRIS: Today we discussed the programs plans for moving forward with the new QRIS. You are actively working on your application and plan to email it to me soon. As we discussed, please go ahead and email me your Staff Education Worksheet ASAP so we can ensure all staff requirements are met. Reminders: Today required training hours were short for the following staff members. I suggest you give staff a monthly or quarterly goal to help keep them on track and ensure their annual requirement is met. Encourage staff members to reach out to your local Partnership for Children. Staff may also visit the DCDEE website to access several free, online training courses through Moodle using their NCID. The staff below must complete their required training(s) by July 1, 2026 or a violation will be cited at your next monitoring visit. You must email me once all training is completed (prior to 7/1/26). C. Chavis – 3 hours N. Marshall – 12.5 hours M. Watson – 9 hours E. Tate – 10 hours D. Gentry – 5 hours K. Johnson – 20 hours M. Thomas – 14 hours J. Robinson – 20 hours You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Stay up to date with the Division of Child Development and Early Education by visiting www.ncchildcare.ncdhhs.gov. This website enables you to view the entire Law and Child Care Requirements for North Carolina as well as download required forms. Click on the “What’s New” tab for important updates impacting child care in North Carolina. For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns or Licensing Supervisor, Kim Sherry at 910-824-0470 or kim.sherry@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 0 Completed Date: 12/10/2025 Age: From 0 To 0 Total Minutes: 200 Time In: 08:40 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. As of 12/09/2025, this facility has an 18-month compliance history of 90%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed today, and YWCA of the Lower Cape Fear, Inc. was listed as current-active. The last annual compliance visit was conducted on 07/01/25. Four (4) new staff have been hired since the last monitoring visit and their files were monitored today. Sanitation Inspection – 11/24/25 – 12 Demerits – Superior Classification Fire Inspection – 01/29/25 – Approved for day time care only There are ten (10) indoor spaces, and three (3) outdoor space approved for use. There are sixty-four (64) children enrolled and fourteen (14) children, ages 0-5, were present today. Accurate attendance sheets were observed in each classroom. Infants and toddlers present in space 7 (G2) participated in free play, breakfast, or had routine care needs completed such as bottle feedings. Preschool aged children in spaces 8 (E), 9 (I), and 10 (H) were observed in free play indoors. Adequate handwashing and table sanitation were observed after breakfast. Today’s lunch consisted of pineapples, meatballs, mixed vegetables, whole grain bread, and milk. Each classroom had spaces arranged into activity areas that include art, blocks, science, library, dramatic play, manipulative, music and music. Age-appropriate learning materials were accessible and observed in each classroom. Activity plans and daily schedules were available for each group of children and observed posted in each classroom. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violation was observed and corrected immediately. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottles in space 7 (G2) were not labeled with the date. 15A NCAC 18A .2804(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance: Concerns with serving a child the wrong bottle vary significantly depending on what was in the bottle (e.g., another child's breast milk, incorrectly mixed formula, or spoiled contents). That is the main reason why labeling bottles is so essential. Staff must ensure bottles are labeled at drop off by the parents, if they are not labeled, staff must do so immediately. Minimum requirements include that four of the five activity areas are offered daily: art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play. The fifth activity area must be offered monthly, as well as weekly opportunities for music, sand/water and science. Although you have minimum materials, your school age classrooms could use more to keep the children engaged and participating in appropriate activities. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: Criminal Background Check Information – the required ABCMS training has been completed and the program is currently using the ABCMS Provider Portal to update information at facilities by verifying the roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 09/13/23. Water testing must be completed every three (3) years. • Lead-Based Paint- No hazards • Asbestos- No hazards Ensure you keep all paperwork that you receive regarding this matter, and it may be requested to verify compliance. Use this link to view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition has begun and the following informational opportunities are available to you: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and will be posted on the QRIS Modernization page. •In September, child care consultants hosted in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. If you were unable to attend, reach out to me so we can review the information. •Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. We look forward to seeing you at these upcoming informational settings and working with you on your pathway to the stars! Today Ms. Hester and I had a conversation on the facility’s plan on moving forward with their 2-5 Star Rated License. That document is attached to this visit summary. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 12/10/2025 Number Present: 0 Completed Date: 12/10/2025 Age: From 0 To 0 Total Minutes: 200 Time In: 08:40 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements. Limited child care requirements pertinent to this visit type were monitored. This program currently operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point in the programmatic option. Restrictions on the permit include: daytime care only; and meets enhanced ratios. As of 12/09/2025, this facility has an 18-month compliance history of 90%. Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The NC Secretary of State website was reviewed today, and YWCA of the Lower Cape Fear, Inc. was listed as current-active. The last annual compliance visit was conducted on 07/01/25. Four (4) new staff have been hired since the last monitoring visit and their files were monitored today. Sanitation Inspection – 11/24/25 – 12 Demerits – Superior Classification Fire Inspection – 01/29/25 – Approved for day time care only There are ten (10) indoor spaces, and three (3) outdoor space approved for use. There are sixty-four (64) children enrolled and fourteen (14) children, ages 0-5, were present today. Accurate attendance sheets were observed in each classroom. Infants and toddlers present in space 7 (G2) participated in free play, breakfast, or had routine care needs completed such as bottle feedings. Preschool aged children in spaces 8 (E), 9 (I), and 10 (H) were observed in free play indoors. Adequate handwashing and table sanitation were observed after breakfast. Today’s lunch consisted of pineapples, meatballs, mixed vegetables, whole grain bread, and milk. Each classroom had spaces arranged into activity areas that include art, blocks, science, library, dramatic play, manipulative, music and music. Age-appropriate learning materials were accessible and observed in each classroom. Activity plans and daily schedules were available for each group of children and observed posted in each classroom. During today's visit child care requirements monitored for compliance included supervision, staff/child ratio, CPR and First Aid, Criminal Record Checks, storage of hazardous substances and medications, approved space, posting of the license, and other applicable requirements. The following violation was observed and corrected immediately. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Three bottles in space 7 (G2) were not labeled with the date. 15A NCAC 18A .2804(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Technical Assistance: Concerns with serving a child the wrong bottle vary significantly depending on what was in the bottle (e.g., another child's breast milk, incorrectly mixed formula, or spoiled contents). That is the main reason why labeling bottles is so essential. Staff must ensure bottles are labeled at drop off by the parents, if they are not labeled, staff must do so immediately. Minimum requirements include that four of the five activity areas are offered daily: art and other creative play, children's books, blocks and block building, manipulatives, and family living and dramatic play. The fifth activity area must be offered monthly, as well as weekly opportunities for music, sand/water and science. Although you have minimum materials, your school age classrooms could use more to keep the children engaged and participating in appropriate activities. Child Care Rule 10A NCAC 09 .0901(j) GENERAL NUTRITION REQUIREMENTS states that staff shall role model appropriate eating behaviors by consuming only food or beverages that meet the nutritional requirements specified in this Rule in the presence of children in care. Fast Food or coffee drinks that staff might consume do not follow these requirements and should not be consumed in the classroom or in the presence of children. Other Information: Criminal Background Check Information – the required ABCMS training has been completed and the program is currently using the ABCMS Provider Portal to update information at facilities by verifying the roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. CLEAN CLASSROOMS FOR CAROLINA KIDS - Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on 09/13/23. Water testing must be completed every three (3) years. • Lead-Based Paint- No hazards • Asbestos- No hazards Ensure you keep all paperwork that you receive regarding this matter, and it may be requested to verify compliance. Use this link to view test results/status: https://www.cleanwaterforuskids.org/en/carolina/ Choosing a Pathway to the Stars The new rules related to the star rated license system (QRIS) have been approved. The DCDEE team looks forward to working with child care facilities across the state to transition to the new QRIS system, also known as Pathways to the Stars, located in Section .3200 of the Child Care Rules. The transition has begun and the following informational opportunities are available to you: •You can review the rule roll out module in the DCDEE e-learning Moodle platform and •If you were unable to attend the recent webinars regarding Choosing a Pathway to the Stars, the sessions were recorded and will be posted on the QRIS Modernization page. •In September, child care consultants hosted in-person facility operator/administrator meetings within the counties they serve to provide additional guidance on the changes, the transition plan and timeline. If you were unable to attend, reach out to me so we can review the information. •Beginning In October, child care consultants will begin discussing the new rules in Section .3200; Standards for Two through Five Star Rated Licenses during licensing visits. Consultants will review the pathway options, identify facility needs, answer questions, and work with the facility operator to establish an individualized timeline for transition to a new rated license within 12 months based on the pathway chosen. We understand this is a big change and are committed to ensuring all providers have a good understanding of the new opportunities to make informed decisions on which pathway best suits the needs of the facility. We look forward to seeing you at these upcoming informational settings and working with you on your pathway to the stars! Today Ms. Hester and I had a conversation on the facility’s plan on moving forward with their 2-5 Star Rated License. That document is attached to this visit summary. Remember! You can contact the NC Resource Center for information, resources, and referrals on topics related to child health and health and safety in child care. Anyone in the greater early care and education community is welcome to call 1(800) 367-2229 (choose 1 then 2). Reminders - For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ Documentation was completed electronically on site, signed, and left with you today. Please remember it is your responsibility to always comply with all child care rules and requirements. Contact me at April.Lester@dhhs.nc.gov at (910)824-0954 with any questions or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 7/1/2025 Number Present: 60 Completed Date: 7/1/2025 Age: From 0 To 12 Total Minutes: 165 Time In: 08:30 AM Time Out: 11:15 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for an annual compliance visit. Candice Knox, Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 22, 2020, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. The last annual compliance visit was completed on July 16, 2024. The sanitation inspection was completed June 23, 2025, with a “Superior” classification. The last fire inspection was January 29, 2025, and your facility was approved for daytime care only. Prior to the visit the compliance history score was 88%. The NC Secretary of State website was reviewed today, and YWCA of the Lower Cape Fear, Inc was listed as current- active. There are eighty-four (84) children enrolled and sixty (60) children ages 0-12 were present today. All approved spaces were monitored today. Daily schedules were available for children. Activity plans were observed posted in the classroom. A variety of age-appropriate learning materials was observed in the classroom. Infants and toddlers in Space 7 (G2) received care based on individual needs and were observed playing on the carpeted area with soft toys. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. School age children in Space 1 (A) and 2 (B) prepared for a field trip to a local park. Requirements for field trips were monitored today and found in compliance. Preschool children in Spaces 8 (E), 9 (I), and 10 (H) were engaged in group time or in free play activities. These activities coincided with their activity plans and aligned with NC Early Childhood Foundations. Lunch provided for today consisted of whole grain fish sticks, carrots, pineapple, and milk. The following violation was documented. Violation Number Comment Rule 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member hired March 2025 has not completed the required 16 hours of orientation. .1101(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 15, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Please email the information to: April.Lester@dhhs.nc.gov. Be sure the email is sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: Orientation must be completed with all new staff within 6 weeks of being hired. Today we discussed the importance of sitting one-on-one with new staff during the orientation process and how it would be beneficial to schedule that time into their workday so that it is not forgotten. Reminder: O. Hester needs 5 hours of on-going training hours completed by July 15, 2025, to avoid a future violation. You must email me once the trainings are completed. At the completion of the visit, this visit summary was reviewed, signed, and emailed to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov if you have any questions and/or concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 20 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for a routine unannounced visit. Candice Knox, Early Childhood Director, and Shacuria Reeves, Afterschool Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 11, 2024, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for having parent involvement and staff benefits package. The last annual compliance visit was completed July 16, 2024. The sanitation inspection was completed April 30, 2024, with a “Superior” classification. The last fire inspection was December 20, 2023, this inspection is now expired. Prior to the visit the compliance history score was 85%. The NC Secretary of State website was reviewed today and YWCA of the Lower Cape Fear, Inc was listed as current- active. Each licensed indoor and outdoor space was monitored today. Children were enrolled and present in licensed indoor and outdoor spaces. Infants and toddlers present in spaces 6 and 7 were observed on their in their designated classroom participating in free play. Children 2 years of age in space 9 were observed in the dance room participating in gross motor activities. Preschool aged children in space 10 participated in circle time. Preschool children in enrolled in space 8 were observed in outdoor free play. Lunch scheduled for today consisted of bread, potatoes, green beans, meatballs, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed December 20, 2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Space 1 had an electrical outlet that had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Two leftover diaper creams were not returned to the parent after the course of the treatment in space 7. These diaper creams were discarded today. .0803(12) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly playground inspections were not completed for the months of August through December of 2024. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place or lockdown drill has not been completed since August 2024. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance for violations cited: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Lockdown or shelter-in-place drills should be practiced at least every three months as part of your facility's EPR plan. These drills should be documented on the Emergency Drill Record. Frequent practice will allow children and staff members to be familiar with the steps to take to keep everyone safe in an emergency. Today I suggested you plan the dates and times of your drills in advance and use calendar reminders to ensure they are completed at least every three months. Your last fire inspection was on December 20, 2023. Child Care Rule 10A NCAC 09 .0304 (a) states that each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggest noting the date of your most recent inspection on a calendar and setting a reminder for yourself to call and request your inspection at least one month in advance of the deadline. Playground inspections must be completed monthly. Two staff members currently have Playground Safety Training and complete playground inspections. They are N. Marshall and C. Knox. There was an electrical outlet that was missing a cover that was replaced today during the visit in space 1. Also, in space 1 another electrical outlet had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. This is a potential fire hazard and must be addressed by a qualified electrician immediately. Rated License Information: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): Starting February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. Reminders: The reporting period for child care immunizations is now open. Reporting for 2024-2025 has been extended due to Hurricane Helene. Children have a grace period from requirements until November 30, 2024, and reports will be accepted until January 15, 2025. Use this link to submit your report: https://survey.alchemer.com/s3/7955242/2024-2025-Child-Care-Immunization-Report. Send any questions regarding child care immunization reporting to immunization.reports@dhhs.nc.gov. Today we discussed that the outdoor blacktop that used to be used for basketball is no longer being used by the children as a gross motor space and the buses are being parked there. Since the buses are being parked there the playground fence behind the dumpster need to be fully enclosed. Until it is enclosed permanently the rolling gate must be closed at all times when not moving the buses in and out. At the completion of the visit, this visit summary reviewed, signed, and left with to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 20 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for a routine unannounced visit. Candice Knox, Early Childhood Director, and Shacuria Reeves, Afterschool Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 11, 2024, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for having parent involvement and staff benefits package. The last annual compliance visit was completed July 16, 2024. The sanitation inspection was completed April 30, 2024, with a “Superior” classification. The last fire inspection was December 20, 2023, this inspection is now expired. Prior to the visit the compliance history score was 85%. The NC Secretary of State website was reviewed today and YWCA of the Lower Cape Fear, Inc was listed as current- active. Each licensed indoor and outdoor space was monitored today. Children were enrolled and present in licensed indoor and outdoor spaces. Infants and toddlers present in spaces 6 and 7 were observed on their in their designated classroom participating in free play. Children 2 years of age in space 9 were observed in the dance room participating in gross motor activities. Preschool aged children in space 10 participated in circle time. Preschool children in enrolled in space 8 were observed in outdoor free play. Lunch scheduled for today consisted of bread, potatoes, green beans, meatballs, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed December 20, 2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Space 1 had an electrical outlet that had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Two leftover diaper creams were not returned to the parent after the course of the treatment in space 7. These diaper creams were discarded today. .0803(12) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly playground inspections were not completed for the months of August through December of 2024. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place or lockdown drill has not been completed since August 2024. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance for violations cited: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Lockdown or shelter-in-place drills should be practiced at least every three months as part of your facility's EPR plan. These drills should be documented on the Emergency Drill Record. Frequent practice will allow children and staff members to be familiar with the steps to take to keep everyone safe in an emergency. Today I suggested you plan the dates and times of your drills in advance and use calendar reminders to ensure they are completed at least every three months. Your last fire inspection was on December 20, 2023. Child Care Rule 10A NCAC 09 .0304 (a) states that each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggest noting the date of your most recent inspection on a calendar and setting a reminder for yourself to call and request your inspection at least one month in advance of the deadline. Playground inspections must be completed monthly. Two staff members currently have Playground Safety Training and complete playground inspections. They are N. Marshall and C. Knox. There was an electrical outlet that was missing a cover that was replaced today during the visit in space 1. Also, in space 1 another electrical outlet had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. This is a potential fire hazard and must be addressed by a qualified electrician immediately. Rated License Information: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): Starting February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. Reminders: The reporting period for child care immunizations is now open. Reporting for 2024-2025 has been extended due to Hurricane Helene. Children have a grace period from requirements until November 30, 2024, and reports will be accepted until January 15, 2025. Use this link to submit your report: https://survey.alchemer.com/s3/7955242/2024-2025-Child-Care-Immunization-Report. Send any questions regarding child care immunization reporting to immunization.reports@dhhs.nc.gov. Today we discussed that the outdoor blacktop that used to be used for basketball is no longer being used by the children as a gross motor space and the buses are being parked there. Since the buses are being parked there the playground fence behind the dumpster need to be fully enclosed. Until it is enclosed permanently the rolling gate must be closed at all times when not moving the buses in and out. At the completion of the visit, this visit summary reviewed, signed, and left with to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 20 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 160 Time In: 10:05 AM Time Out: 12:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements for a routine unannounced visit. Candice Knox, Early Childhood Director, and Shacuria Reeves, Afterschool Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 11, 2024, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for having parent involvement and staff benefits package. The last annual compliance visit was completed July 16, 2024. The sanitation inspection was completed April 30, 2024, with a “Superior” classification. The last fire inspection was December 20, 2023, this inspection is now expired. Prior to the visit the compliance history score was 85%. The NC Secretary of State website was reviewed today and YWCA of the Lower Cape Fear, Inc was listed as current- active. Each licensed indoor and outdoor space was monitored today. Children were enrolled and present in licensed indoor and outdoor spaces. Infants and toddlers present in spaces 6 and 7 were observed on their in their designated classroom participating in free play. Children 2 years of age in space 9 were observed in the dance room participating in gross motor activities. Preschool aged children in space 10 participated in circle time. Preschool children in enrolled in space 8 were observed in outdoor free play. Lunch scheduled for today consisted of bread, potatoes, green beans, meatballs, and milk. The following violations were documented. Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed December 20, 2023. 10A NCAC 09 .0304(a) 807 A safe indoor and outdoor environment was not provided for the children. Space 1 had an electrical outlet that had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. 10A NCAC 09 .0601(a) 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Two leftover diaper creams were not returned to the parent after the course of the treatment in space 7. These diaper creams were discarded today. .0803(12) 859 Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Monthly playground inspections were not completed for the months of August through December of 2024. .0605(q) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place or lockdown drill has not been completed since August 2024. .0604(u);.0302(d)(8) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 22, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance for violations cited: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Lockdown or shelter-in-place drills should be practiced at least every three months as part of your facility's EPR plan. These drills should be documented on the Emergency Drill Record. Frequent practice will allow children and staff members to be familiar with the steps to take to keep everyone safe in an emergency. Today I suggested you plan the dates and times of your drills in advance and use calendar reminders to ensure they are completed at least every three months. Your last fire inspection was on December 20, 2023. Child Care Rule 10A NCAC 09 .0304 (a) states that each operator shall schedule and obtain a fire inspection within 12 months of the center's previous fire inspection. The operator shall notify the local fire inspector when it is time for the center's annual fire inspection. The operator shall submit the original of the approved annual fire inspection report to the Division within one week of the inspection visit on the form provided by the Division. I suggest noting the date of your most recent inspection on a calendar and setting a reminder for yourself to call and request your inspection at least one month in advance of the deadline. Playground inspections must be completed monthly. Two staff members currently have Playground Safety Training and complete playground inspections. They are N. Marshall and C. Knox. There was an electrical outlet that was missing a cover that was replaced today during the visit in space 1. Also, in space 1 another electrical outlet had black marks around the electrical cover. That usually indicates overheating, which can be used by a loose connection, overloaded circuit, faulty wiring, or damaged outlet itself, leading to arcing that burns the surrounding area and creates black discoloration. This is a potential fire hazard and must be addressed by a qualified electrician immediately. Rated License Information: The “hold harmless” state of rated license reassessments has been extended until the new Quality Rating Improvement System standards are put in place. This means that you will not be required to have a reassessment according to the timelines discussed previously; however, you may request one voluntarily. Today I encouraged you to review information about the new standards as it becomes available and to plan on training your staff on the new assessment tools if you are interested in Environment Rating Scales assessments. I will share more information as I am able. North Carolina Rated License Assessment Project (NCRLAP): Starting February 1, 2025, the new and improved Environment Rating Scales – Third Additions will be implemented. Today we discussed the purchase of the new tools, training opportunities, and the NCRLAP website. Please visit www.ncrlap.org for more information and start training your staff now on this new tool! Outreach assessments on the new tools are available now. Reminders: The reporting period for child care immunizations is now open. Reporting for 2024-2025 has been extended due to Hurricane Helene. Children have a grace period from requirements until November 30, 2024, and reports will be accepted until January 15, 2025. Use this link to submit your report: https://survey.alchemer.com/s3/7955242/2024-2025-Child-Care-Immunization-Report. Send any questions regarding child care immunization reporting to immunization.reports@dhhs.nc.gov. Today we discussed that the outdoor blacktop that used to be used for basketball is no longer being used by the children as a gross motor space and the buses are being parked there. Since the buses are being parked there the playground fence behind the dumpster need to be fully enclosed. Until it is enclosed permanently the rolling gate must be closed at all times when not moving the buses in and out. At the completion of the visit, this visit summary reviewed, signed, and left with to you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 0924-036A Visit Date: 9/6/2024 Number Present: 14 Completed Date: 9/6/2024 Age: From 5 To 10 Total Minutes: 195 Time In: 02:30 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. I conducted a walk-through of the facility unaccompanied. During the visit, I discussed the allegations with Velva Jenkins, CEO; Candice Knox, Administrator, and one additional staff member. Limited monitoring of child care requirements occurred during today’s visit. The following violations were confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, a staff member's failure to provide adequate supervision during transportation placed a seven-year-old child in an unsafe environment and at significant risk of harm. 10A NCAC 09 .0601(a) 1118 Children were left in a vehicle unattended by an adult. On September 3, 2024, a seven-year-old child was left unattended on a facility vehicle for approximately one and a half hours. The bus was parked in a fenced-in area located around the right side of the facility. GS 110-91 (13); .1003(g) 1128 For routine transport of children to and from the center, staff did not use the list to document attendance as children boarded and departed the vehicle. On September 3, 2024, a staff member failed to use the list to document the attendance of a seven-year-old child as they boarded and departed the vehicle resulting in the child being left unattended in the vehicle for approximately one and a half hours. 10A NCAC 09 .1003(l) 1129 For routine transport of children to and from the center, a list of all children being transported was not available at the center. On September 3, 2024, and September 6, 2024, a list of all children being transported was not available at the center. 10A NCAC 09 .1003(I) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week, by September 16, 2024 (extra time added due to visit ending after 5:00pm), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, fax# 919-715-1013, 2201 Mail Service Center, Raleigh, NC 27699-2201. You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 0924-036A Visit Date: 9/6/2024 Number Present: 14 Completed Date: 9/6/2024 Age: From 5 To 10 Total Minutes: 195 Time In: 02:30 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. I conducted a walk-through of the facility unaccompanied. During the visit, I discussed the allegations with Velva Jenkins, CEO; Candice Knox, Administrator, and one additional staff member. Limited monitoring of child care requirements occurred during today’s visit. The following violations were confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, a staff member's failure to provide adequate supervision during transportation placed a seven-year-old child in an unsafe environment and at significant risk of harm. 10A NCAC 09 .0601(a) 1118 Children were left in a vehicle unattended by an adult. On September 3, 2024, a seven-year-old child was left unattended on a facility vehicle for approximately one and a half hours. The bus was parked in a fenced-in area located around the right side of the facility. GS 110-91 (13); .1003(g) 1128 For routine transport of children to and from the center, staff did not use the list to document attendance as children boarded and departed the vehicle. On September 3, 2024, a staff member failed to use the list to document the attendance of a seven-year-old child as they boarded and departed the vehicle resulting in the child being left unattended in the vehicle for approximately one and a half hours. 10A NCAC 09 .1003(l) 1129 For routine transport of children to and from the center, a list of all children being transported was not available at the center. On September 3, 2024, and September 6, 2024, a list of all children being transported was not available at the center. 10A NCAC 09 .1003(I) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week, by September 16, 2024 (extra time added due to visit ending after 5:00pm), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, fax# 919-715-1013, 2201 Mail Service Center, Raleigh, NC 27699-2201. You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-105 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 0924-036A Visit Date: 9/6/2024 Number Present: 14 Completed Date: 9/6/2024 Age: From 5 To 10 Total Minutes: 195 Time In: 02:30 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. I conducted a walk-through of the facility unaccompanied. During the visit, I discussed the allegations with Velva Jenkins, CEO; Candice Knox, Administrator, and one additional staff member. Limited monitoring of child care requirements occurred during today’s visit. The following violations were confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, a staff member's failure to provide adequate supervision during transportation placed a seven-year-old child in an unsafe environment and at significant risk of harm. 10A NCAC 09 .0601(a) 1118 Children were left in a vehicle unattended by an adult. On September 3, 2024, a seven-year-old child was left unattended on a facility vehicle for approximately one and a half hours. The bus was parked in a fenced-in area located around the right side of the facility. GS 110-91 (13); .1003(g) 1128 For routine transport of children to and from the center, staff did not use the list to document attendance as children boarded and departed the vehicle. On September 3, 2024, a staff member failed to use the list to document the attendance of a seven-year-old child as they boarded and departed the vehicle resulting in the child being left unattended in the vehicle for approximately one and a half hours. 10A NCAC 09 .1003(l) 1129 For routine transport of children to and from the center, a list of all children being transported was not available at the center. On September 3, 2024, and September 6, 2024, a list of all children being transported was not available at the center. 10A NCAC 09 .1003(I) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week, by September 16, 2024 (extra time added due to visit ending after 5:00pm), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, fax# 919-715-1013, 2201 Mail Service Center, Raleigh, NC 27699-2201. You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: ALLISON DAVIS Operation Type: Center Case Number: 0924-036A Visit Date: 9/6/2024 Number Present: 14 Completed Date: 9/6/2024 Age: From 5 To 10 Total Minutes: 195 Time In: 02:30 PM Time Out: 05:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. I conducted a walk-through of the facility unaccompanied. During the visit, I discussed the allegations with Velva Jenkins, CEO; Candice Knox, Administrator, and one additional staff member. Limited monitoring of child care requirements occurred during today’s visit. The following violations were confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. On September 3, 2024, a staff member's failure to provide adequate supervision during transportation placed a seven-year-old child in an unsafe environment and at significant risk of harm. 10A NCAC 09 .0601(a) 1118 Children were left in a vehicle unattended by an adult. On September 3, 2024, a seven-year-old child was left unattended on a facility vehicle for approximately one and a half hours. The bus was parked in a fenced-in area located around the right side of the facility. GS 110-91 (13); .1003(g) 1128 For routine transport of children to and from the center, staff did not use the list to document attendance as children boarded and departed the vehicle. On September 3, 2024, a staff member failed to use the list to document the attendance of a seven-year-old child as they boarded and departed the vehicle resulting in the child being left unattended in the vehicle for approximately one and a half hours. 10A NCAC 09 .1003(l) 1129 For routine transport of children to and from the center, a list of all children being transported was not available at the center. On September 3, 2024, and September 6, 2024, a list of all children being transported was not available at the center. 10A NCAC 09 .1003(I) 1810 There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment. GS 110-105.6(a) Violations must be corrected immediately. Within one week, by September 16, 2024 (extra time added due to visit ending after 5:00pm), you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, fax# 919-715-1013, 2201 Mail Service Center, Raleigh, NC 27699-2201. You may contact me at Allison Davis, Investigations Consultant, allison.davis@dhhs.nc.gov, 910-800-0079 or Melissa Loehr, Southeastern Investigations Supervisor, melissa.loehr@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1003 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: 0824-269L Visit Date: 8/21/2024 Number Present: 59 Completed Date: 8/21/2024 Age: From 0 To 11 Total Minutes: 120 Time In: 12:30 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The program operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point. Restrictions on the permit include: daytime care only and meets enhanced ratios. Prior to the visit the compliance history score was 83%. Director, Candice Knox, assisted me with the visit today. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all required information. Additionally, I observed the indoor and outdoor spaces used by the children. Children ages birth through 11 years of age were observed in spaces 1, 3, and 6-10. Children engaged in free play activities with age-appropriate materials and activities or napped. Positive and appropriate staff/child interactions were observed as well as active supervision in all spaces. Staff/child ratios were as follows: Space 1 – 1:11 – school age Space 3 – 1:19 – school age space 6 – 1:6 – toddlers space 7 – 1:2 - infants space 8 – 1:8 – 4/5 year olds space 9 – 1:6 – 2 year olds space 10 – 1:7 – 3/4 year olds There is a concern that a child was seriously injured while in care. **On Monday, August 19, 2024, a child fell from the monkey bars while on a field trip at a local park and broke his wrist. At approximately 10:30 am a child was reaching for the monkey bars, fell, and cried out. The Group Leader rushed to him and noticed his wrist was limp. The child reported that his wrist was hurting. The Group Leader yelled for the Assistant Director, who was also on the field trip. She came over and noticed the child was resting his arm in his lap. She immediately telephoned the Director, who then went to the park. Once she observed the child, she called 911. Emergency services arrived within 20 minutes of the injury occurring and transported the child to Novant Medical Center and the Director followed behind in her personal vehicle. The parent was immediately notified and met the Director and her child at the hospital. The Emergency Medical Care Plan was reviewed today, and staff interviewed reported following the plan. The incident report was emailed to me the same day the incident occurred; however, a hard copy was handed to me today that included the parents’ signature. A off-premises permission form was obtained for the child and observed today. All transportation requirements were monitored today and found in compliance with one exception. A violation was cited for a lack of photographs included with the identifying information in the transportation books. Based on the observation, investigation, and staff report, the allegation for concerns that a child was seriously injured while in care was unsubstantiated since it was an accident, supervision and transportation requirements were in compliance (with one minor exception), the EMC Plan was correctly followed, and an incident report completed and submitted as required. The following violation was observed. Violation Number Comment Rule 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photographs of the children were not included in all emergency and identifying information binders. 10A NCAC 09 .1003(d) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 4, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When transporting children, there must be a picture of the child attached to the emergency information for that child. Today technical assistance was provided on how ensuring that each child that is transported has identifying information in the vehicle about each child being transported, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1003(d). Be reminded that when going on off-premises activities staff must post the following information: - Location - Purpose of the trip - time and date - emergency contact information Also, as we discussed, if any staff members feels that emergency medical attention is needed, don’t wait, call immediately. At the completion of the visit, this visit summary was reviewed, signed, and left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, lynette.robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: 0824-269L Visit Date: 8/21/2024 Number Present: 59 Completed Date: 8/21/2024 Age: From 0 To 11 Total Minutes: 120 Time In: 12:30 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of childcare requirements. The program operates with a 3-star license issued January 22, 2020, earning 4 points in staff education, 2 points in program standards, and 1 quality point. Restrictions on the permit include: daytime care only and meets enhanced ratios. Prior to the visit the compliance history score was 83%. Director, Candice Knox, assisted me with the visit today. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Files for new staff were reviewed and contained all required information. Additionally, I observed the indoor and outdoor spaces used by the children. Children ages birth through 11 years of age were observed in spaces 1, 3, and 6-10. Children engaged in free play activities with age-appropriate materials and activities or napped. Positive and appropriate staff/child interactions were observed as well as active supervision in all spaces. Staff/child ratios were as follows: Space 1 – 1:11 – school age Space 3 – 1:19 – school age space 6 – 1:6 – toddlers space 7 – 1:2 - infants space 8 – 1:8 – 4/5 year olds space 9 – 1:6 – 2 year olds space 10 – 1:7 – 3/4 year olds There is a concern that a child was seriously injured while in care. **On Monday, August 19, 2024, a child fell from the monkey bars while on a field trip at a local park and broke his wrist. At approximately 10:30 am a child was reaching for the monkey bars, fell, and cried out. The Group Leader rushed to him and noticed his wrist was limp. The child reported that his wrist was hurting. The Group Leader yelled for the Assistant Director, who was also on the field trip. She came over and noticed the child was resting his arm in his lap. She immediately telephoned the Director, who then went to the park. Once she observed the child, she called 911. Emergency services arrived within 20 minutes of the injury occurring and transported the child to Novant Medical Center and the Director followed behind in her personal vehicle. The parent was immediately notified and met the Director and her child at the hospital. The Emergency Medical Care Plan was reviewed today, and staff interviewed reported following the plan. The incident report was emailed to me the same day the incident occurred; however, a hard copy was handed to me today that included the parents’ signature. A off-premises permission form was obtained for the child and observed today. All transportation requirements were monitored today and found in compliance with one exception. A violation was cited for a lack of photographs included with the identifying information in the transportation books. Based on the observation, investigation, and staff report, the allegation for concerns that a child was seriously injured while in care was unsubstantiated since it was an accident, supervision and transportation requirements were in compliance (with one minor exception), the EMC Plan was correctly followed, and an incident report completed and submitted as required. The following violation was observed. Violation Number Comment Rule 1124 Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Photographs of the children were not included in all emergency and identifying information binders. 10A NCAC 09 .1003(d) Child Care programs are expected to always achieve and maintain compliance and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 4, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When transporting children, there must be a picture of the child attached to the emergency information for that child. Today technical assistance was provided on how ensuring that each child that is transported has identifying information in the vehicle about each child being transported, including the child's name, photograph, emergency contact information, and a copy of the emergency medical care information form required by Rule .1003(d). Be reminded that when going on off-premises activities staff must post the following information: - Location - Purpose of the trip - time and date - emergency contact information Also, as we discussed, if any staff members feels that emergency medical attention is needed, don’t wait, call immediately. At the completion of the visit, this visit summary was reviewed, signed, and left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, lynette.robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 57 Completed Date: 8/6/2024 Age: From 0 To 11 Total Minutes: 350 Time In: 09:55 AM Time Out: 12:30 PM Time In: 01:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my July 16, 2024, annual compliance visit. Candice Knox, Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 22, 2020, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. Prior to the visit the compliance history score was 85%. There are eighty-one (81) children enrolled and fifty-seven (57) children ages 0-11 were present today. All approved spaces were monitored today. Daily schedules were available for children. Activity plans were observed posted in the classroom. A variety of age-appropriate learning materials was observed in the classroom. Infants in Space 5 were in bouncy seats and staff had informal conversations with them. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. School age children in Space 1 and 2 were engaged in activity areas with science materials, blocks and dramatic play. Preschool children in Spaces 8, 9, and 10 were engaged in group time or in free play activities. These activities coincided with their activity plans and aligned with NC Early Childhood Foundations. Toddlers in Space 6 were engaged in activity centers with puzzles, cars, and books. Lunch provided for today consisted of whole grain pasta, cheese, broccoli, peaches, and milk. The following violations documented during the July 16, 2024, visit were monitored for compliance during this visit: 525- Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus for this week were not available for review. This is a violation of a requirement in 10A NCAC 09 .0901(b). **Per the compliance letter submitted July 30, 2024, menus are planned on Friday’s for the week ahead and posted. Today I observed the menu for this week posted. 849- Leftover medicines were not returned to the parent after the course of the treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medications were observed in spaces 7 and 9. This is a violation of a requirement in .0803(12). **Per the compliance letter submitted July 30, 2024, all leftover medication has been returned to the parents. Today I observed a leftover diaper cream in space 9. A repeated violation is noted below. 858- Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed accessible to children in space 9 and 6. This is a violation of a requirement in .0604(q). **Per the compliance letter submitted July 30, 2024, all plastic bags have been removed. Today I did not observe any plastic bags to be accessible to children under the age of 3. 1043- All staff records, except financial records, were not made available for review. Staff records reviewed today were incomplete. This is a violation of a requirement in G.S. 110-91(9). **Since the administrator was new and has no administrative experience an additional 3 weeks was granted to her to get the staff files in order and to complete the staff/training worksheet. Upon my arrival, the staff/training worksheet was not complete. I told Ms. Knox that she must complete the worksheet immediately so I could review staff files. By the end of the visit, I was able to monitor required staff files and violations are noted below. 1329- Applications for enrollment did not include all required information. Five (5) of the ten (10) children’s files did not contain all required information. This is a violation of a requirement in .0801(a)(1-7). **The children’s files that were missing required information were monitored today and found in compliance. 1811- Shelter-in-place or lockdown drills were not practiced every three months and/or drill records was incomplete. A shelter-in-place or lockdown drill has not been completed since March 2024. This is a violation of a requirement in .0604(u); .0302(d)(8). **Per the compliance letter submitted July 30, 2024, the facility had scheduled a drill on August 1, 2024. When I arrived, the drill record was observed and no shelter-in-place or lockdown drill has been conducted since March 2024. Today, the facility conducted a shelter-in-place drill during the visit. Technical assistance (TA) was provided during the July 16, 2024, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violations were documented. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream in space 9 was not returned to the parent or discarded within 72 hours after the course of the treatment. This is a repeat violation. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired May 24, 2024, did not obtain a medical report until June 18, 2024, and another staff member hired May 2, 2024, did not obtain a medical report until June 11, 2024. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member hired April 45, 2024, did not have a TB test completed until June 26, 2024. Another staff member hired March 27, 2024, did not have a TB test completed until June 29, 2024. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The director's first day of employment was May 24, 2024, and she did not complete her health questionnaire until June 12, 2024. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The Director's first day of employment was May 24, 2024, and she did not complete her Emergency Information Form until June 14, 2024. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Although a staff member has 16 hours of orientation recorded, six (6) topics were not discussed. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not successfully completed certification in First Aid from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not successfully completed certification in CPR from an approved training organization. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff have not had a review of the center's ERP Plan since the last annual compliance visit. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired May 28, 2024, did not have a signed acknowledgement in her file prior to caring for children 0-5 years of age. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired March 27, 2024, has not completed the Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member did not complete her health & safety trainings within five years of completing the previous health and safety trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Name, Child Care Consultant April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Today we discussed staff posting a chart on the cabinet in the classroom with children’s names and the expiration date of permission forms so they have a quick reference to help them track these dates. Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. In addition all staff must have a health questionnaire, emergency information, and a medical report on file before their first day of work. Today we discussed keeping new staff files in a prominent space, in plain view, for administration to track due dates when staff are hired. There is a staff records checklist available to you on our website. Health and safety trainings are required to be renewed every 5 years. Staff member E. Tate has completed all but three topics required to complete all Health and Safetry training requirements. Topics and training information can be found in the Child Care Rules on the DCDEE website. Please refer to Ms. Tate’s Health and Safety training record for courses that need to be taken. One staff member (T. Zollo) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment Training within 90 days of hire. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at: www.preventchildabusenc.org The link is available on Moodle. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training The trained staff shall review the Emergency Preparedness and Response Plan (EPR) annually, or when information in the plan changes, to ensure all information is current. All staff shall review the center's EPR Plan during orientation and on an annual basis with the trained staff. Documentation of the review shall be maintained at the center in the individual's personnel file or in a file designated for EPR documents. The date of review should be noted on the Staff and Training Worksheet. Today I suggested you plan to conduct the review at a staff meeting held at the same time every year to help you remember. Reminders: Multiple deadline extensions have been granted for you in the last few visits. Please be mindful and respectful of deadlines set moving forward and remember, all violations must be corrected immediately. Deadlines set expectations, communicate the value of time, keep work processes flowing, measure progress, and force conversations. When a deadline is set, everyone understands when the work is to be completed. Agreeing to meet a deadline is an informal contract of sorts. It is also a trust-building opportunity. When a deadline is set, everyone in the room or on the project knows what that means. When deadlines are missed, it adjusts the entire production schedule. Deadlines eliminate confusion and force all the moving parts to work together to get the job done. Setting a deadline offers an objective piece of data to measure progress. Adjustments often have to be made at various points along the way in order to meet the final deadline and complete the project on time. Deadlines create a common effort where teams communicate with each other throughout the process. Deadlines will either reveal you have the right people assembled for the team or will reveal the weakest part of the team. Nonetheless, a conversation is often what is needed for multiple people to work together to get it done. Per my work procedures, all staff files were not reviewed today. During today’s review, multiple items were keyed incorrectly, were missing information, or had future dates keyed. You must correct your staff and training worksheet and submit it to me no later than August 16, 2024. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 57 Completed Date: 8/6/2024 Age: From 0 To 11 Total Minutes: 350 Time In: 09:55 AM Time Out: 12:30 PM Time In: 01:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my July 16, 2024, annual compliance visit. Candice Knox, Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 22, 2020, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. Prior to the visit the compliance history score was 85%. There are eighty-one (81) children enrolled and fifty-seven (57) children ages 0-11 were present today. All approved spaces were monitored today. Daily schedules were available for children. Activity plans were observed posted in the classroom. A variety of age-appropriate learning materials was observed in the classroom. Infants in Space 5 were in bouncy seats and staff had informal conversations with them. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. School age children in Space 1 and 2 were engaged in activity areas with science materials, blocks and dramatic play. Preschool children in Spaces 8, 9, and 10 were engaged in group time or in free play activities. These activities coincided with their activity plans and aligned with NC Early Childhood Foundations. Toddlers in Space 6 were engaged in activity centers with puzzles, cars, and books. Lunch provided for today consisted of whole grain pasta, cheese, broccoli, peaches, and milk. The following violations documented during the July 16, 2024, visit were monitored for compliance during this visit: 525- Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus for this week were not available for review. This is a violation of a requirement in 10A NCAC 09 .0901(b). **Per the compliance letter submitted July 30, 2024, menus are planned on Friday’s for the week ahead and posted. Today I observed the menu for this week posted. 849- Leftover medicines were not returned to the parent after the course of the treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medications were observed in spaces 7 and 9. This is a violation of a requirement in .0803(12). **Per the compliance letter submitted July 30, 2024, all leftover medication has been returned to the parents. Today I observed a leftover diaper cream in space 9. A repeated violation is noted below. 858- Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed accessible to children in space 9 and 6. This is a violation of a requirement in .0604(q). **Per the compliance letter submitted July 30, 2024, all plastic bags have been removed. Today I did not observe any plastic bags to be accessible to children under the age of 3. 1043- All staff records, except financial records, were not made available for review. Staff records reviewed today were incomplete. This is a violation of a requirement in G.S. 110-91(9). **Since the administrator was new and has no administrative experience an additional 3 weeks was granted to her to get the staff files in order and to complete the staff/training worksheet. Upon my arrival, the staff/training worksheet was not complete. I told Ms. Knox that she must complete the worksheet immediately so I could review staff files. By the end of the visit, I was able to monitor required staff files and violations are noted below. 1329- Applications for enrollment did not include all required information. Five (5) of the ten (10) children’s files did not contain all required information. This is a violation of a requirement in .0801(a)(1-7). **The children’s files that were missing required information were monitored today and found in compliance. 1811- Shelter-in-place or lockdown drills were not practiced every three months and/or drill records was incomplete. A shelter-in-place or lockdown drill has not been completed since March 2024. This is a violation of a requirement in .0604(u); .0302(d)(8). **Per the compliance letter submitted July 30, 2024, the facility had scheduled a drill on August 1, 2024. When I arrived, the drill record was observed and no shelter-in-place or lockdown drill has been conducted since March 2024. Today, the facility conducted a shelter-in-place drill during the visit. Technical assistance (TA) was provided during the July 16, 2024, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violations were documented. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream in space 9 was not returned to the parent or discarded within 72 hours after the course of the treatment. This is a repeat violation. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired May 24, 2024, did not obtain a medical report until June 18, 2024, and another staff member hired May 2, 2024, did not obtain a medical report until June 11, 2024. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member hired April 45, 2024, did not have a TB test completed until June 26, 2024. Another staff member hired March 27, 2024, did not have a TB test completed until June 29, 2024. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The director's first day of employment was May 24, 2024, and she did not complete her health questionnaire until June 12, 2024. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The Director's first day of employment was May 24, 2024, and she did not complete her Emergency Information Form until June 14, 2024. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Although a staff member has 16 hours of orientation recorded, six (6) topics were not discussed. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not successfully completed certification in First Aid from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not successfully completed certification in CPR from an approved training organization. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff have not had a review of the center's ERP Plan since the last annual compliance visit. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired May 28, 2024, did not have a signed acknowledgement in her file prior to caring for children 0-5 years of age. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired March 27, 2024, has not completed the Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member did not complete her health & safety trainings within five years of completing the previous health and safety trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Name, Child Care Consultant April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Today we discussed staff posting a chart on the cabinet in the classroom with children’s names and the expiration date of permission forms so they have a quick reference to help them track these dates. Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. In addition all staff must have a health questionnaire, emergency information, and a medical report on file before their first day of work. Today we discussed keeping new staff files in a prominent space, in plain view, for administration to track due dates when staff are hired. There is a staff records checklist available to you on our website. Health and safety trainings are required to be renewed every 5 years. Staff member E. Tate has completed all but three topics required to complete all Health and Safetry training requirements. Topics and training information can be found in the Child Care Rules on the DCDEE website. Please refer to Ms. Tate’s Health and Safety training record for courses that need to be taken. One staff member (T. Zollo) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment Training within 90 days of hire. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at: www.preventchildabusenc.org The link is available on Moodle. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training The trained staff shall review the Emergency Preparedness and Response Plan (EPR) annually, or when information in the plan changes, to ensure all information is current. All staff shall review the center's EPR Plan during orientation and on an annual basis with the trained staff. Documentation of the review shall be maintained at the center in the individual's personnel file or in a file designated for EPR documents. The date of review should be noted on the Staff and Training Worksheet. Today I suggested you plan to conduct the review at a staff meeting held at the same time every year to help you remember. Reminders: Multiple deadline extensions have been granted for you in the last few visits. Please be mindful and respectful of deadlines set moving forward and remember, all violations must be corrected immediately. Deadlines set expectations, communicate the value of time, keep work processes flowing, measure progress, and force conversations. When a deadline is set, everyone understands when the work is to be completed. Agreeing to meet a deadline is an informal contract of sorts. It is also a trust-building opportunity. When a deadline is set, everyone in the room or on the project knows what that means. When deadlines are missed, it adjusts the entire production schedule. Deadlines eliminate confusion and force all the moving parts to work together to get the job done. Setting a deadline offers an objective piece of data to measure progress. Adjustments often have to be made at various points along the way in order to meet the final deadline and complete the project on time. Deadlines create a common effort where teams communicate with each other throughout the process. Deadlines will either reveal you have the right people assembled for the team or will reveal the weakest part of the team. Nonetheless, a conversation is often what is needed for multiple people to work together to get it done. Per my work procedures, all staff files were not reviewed today. During today’s review, multiple items were keyed incorrectly, were missing information, or had future dates keyed. You must correct your staff and training worksheet and submit it to me no later than August 16, 2024. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 57 Completed Date: 8/6/2024 Age: From 0 To 11 Total Minutes: 350 Time In: 09:55 AM Time Out: 12:30 PM Time In: 01:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my July 16, 2024, annual compliance visit. Candice Knox, Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 22, 2020, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. Prior to the visit the compliance history score was 85%. There are eighty-one (81) children enrolled and fifty-seven (57) children ages 0-11 were present today. All approved spaces were monitored today. Daily schedules were available for children. Activity plans were observed posted in the classroom. A variety of age-appropriate learning materials was observed in the classroom. Infants in Space 5 were in bouncy seats and staff had informal conversations with them. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. School age children in Space 1 and 2 were engaged in activity areas with science materials, blocks and dramatic play. Preschool children in Spaces 8, 9, and 10 were engaged in group time or in free play activities. These activities coincided with their activity plans and aligned with NC Early Childhood Foundations. Toddlers in Space 6 were engaged in activity centers with puzzles, cars, and books. Lunch provided for today consisted of whole grain pasta, cheese, broccoli, peaches, and milk. The following violations documented during the July 16, 2024, visit were monitored for compliance during this visit: 525- Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus for this week were not available for review. This is a violation of a requirement in 10A NCAC 09 .0901(b). **Per the compliance letter submitted July 30, 2024, menus are planned on Friday’s for the week ahead and posted. Today I observed the menu for this week posted. 849- Leftover medicines were not returned to the parent after the course of the treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medications were observed in spaces 7 and 9. This is a violation of a requirement in .0803(12). **Per the compliance letter submitted July 30, 2024, all leftover medication has been returned to the parents. Today I observed a leftover diaper cream in space 9. A repeated violation is noted below. 858- Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed accessible to children in space 9 and 6. This is a violation of a requirement in .0604(q). **Per the compliance letter submitted July 30, 2024, all plastic bags have been removed. Today I did not observe any plastic bags to be accessible to children under the age of 3. 1043- All staff records, except financial records, were not made available for review. Staff records reviewed today were incomplete. This is a violation of a requirement in G.S. 110-91(9). **Since the administrator was new and has no administrative experience an additional 3 weeks was granted to her to get the staff files in order and to complete the staff/training worksheet. Upon my arrival, the staff/training worksheet was not complete. I told Ms. Knox that she must complete the worksheet immediately so I could review staff files. By the end of the visit, I was able to monitor required staff files and violations are noted below. 1329- Applications for enrollment did not include all required information. Five (5) of the ten (10) children’s files did not contain all required information. This is a violation of a requirement in .0801(a)(1-7). **The children’s files that were missing required information were monitored today and found in compliance. 1811- Shelter-in-place or lockdown drills were not practiced every three months and/or drill records was incomplete. A shelter-in-place or lockdown drill has not been completed since March 2024. This is a violation of a requirement in .0604(u); .0302(d)(8). **Per the compliance letter submitted July 30, 2024, the facility had scheduled a drill on August 1, 2024. When I arrived, the drill record was observed and no shelter-in-place or lockdown drill has been conducted since March 2024. Today, the facility conducted a shelter-in-place drill during the visit. Technical assistance (TA) was provided during the July 16, 2024, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violations were documented. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream in space 9 was not returned to the parent or discarded within 72 hours after the course of the treatment. This is a repeat violation. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired May 24, 2024, did not obtain a medical report until June 18, 2024, and another staff member hired May 2, 2024, did not obtain a medical report until June 11, 2024. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member hired April 45, 2024, did not have a TB test completed until June 26, 2024. Another staff member hired March 27, 2024, did not have a TB test completed until June 29, 2024. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The director's first day of employment was May 24, 2024, and she did not complete her health questionnaire until June 12, 2024. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The Director's first day of employment was May 24, 2024, and she did not complete her Emergency Information Form until June 14, 2024. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Although a staff member has 16 hours of orientation recorded, six (6) topics were not discussed. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not successfully completed certification in First Aid from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not successfully completed certification in CPR from an approved training organization. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff have not had a review of the center's ERP Plan since the last annual compliance visit. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired May 28, 2024, did not have a signed acknowledgement in her file prior to caring for children 0-5 years of age. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired March 27, 2024, has not completed the Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member did not complete her health & safety trainings within five years of completing the previous health and safety trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Name, Child Care Consultant April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Today we discussed staff posting a chart on the cabinet in the classroom with children’s names and the expiration date of permission forms so they have a quick reference to help them track these dates. Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. In addition all staff must have a health questionnaire, emergency information, and a medical report on file before their first day of work. Today we discussed keeping new staff files in a prominent space, in plain view, for administration to track due dates when staff are hired. There is a staff records checklist available to you on our website. Health and safety trainings are required to be renewed every 5 years. Staff member E. Tate has completed all but three topics required to complete all Health and Safetry training requirements. Topics and training information can be found in the Child Care Rules on the DCDEE website. Please refer to Ms. Tate’s Health and Safety training record for courses that need to be taken. One staff member (T. Zollo) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment Training within 90 days of hire. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at: www.preventchildabusenc.org The link is available on Moodle. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training The trained staff shall review the Emergency Preparedness and Response Plan (EPR) annually, or when information in the plan changes, to ensure all information is current. All staff shall review the center's EPR Plan during orientation and on an annual basis with the trained staff. Documentation of the review shall be maintained at the center in the individual's personnel file or in a file designated for EPR documents. The date of review should be noted on the Staff and Training Worksheet. Today I suggested you plan to conduct the review at a staff meeting held at the same time every year to help you remember. Reminders: Multiple deadline extensions have been granted for you in the last few visits. Please be mindful and respectful of deadlines set moving forward and remember, all violations must be corrected immediately. Deadlines set expectations, communicate the value of time, keep work processes flowing, measure progress, and force conversations. When a deadline is set, everyone understands when the work is to be completed. Agreeing to meet a deadline is an informal contract of sorts. It is also a trust-building opportunity. When a deadline is set, everyone in the room or on the project knows what that means. When deadlines are missed, it adjusts the entire production schedule. Deadlines eliminate confusion and force all the moving parts to work together to get the job done. Setting a deadline offers an objective piece of data to measure progress. Adjustments often have to be made at various points along the way in order to meet the final deadline and complete the project on time. Deadlines create a common effort where teams communicate with each other throughout the process. Deadlines will either reveal you have the right people assembled for the team or will reveal the weakest part of the team. Nonetheless, a conversation is often what is needed for multiple people to work together to get it done. Per my work procedures, all staff files were not reviewed today. During today’s review, multiple items were keyed incorrectly, were missing information, or had future dates keyed. You must correct your staff and training worksheet and submit it to me no later than August 16, 2024. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: Bright Futures Childcare Center, Empowered by the Facility ID: 65000453 Consultant: APRIL LESTER Operation Type: Center Case Number: Visit Date: 8/6/2024 Number Present: 57 Completed Date: 8/6/2024 Age: From 0 To 11 Total Minutes: 350 Time In: 09:55 AM Time Out: 12:30 PM Time In: 01:00 PM Time Out: 04:15 PM List to Use: Center Type Of Visit: Annual Compliance Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to verify correction of violations documented during my July 16, 2024, annual compliance visit. Candice Knox, Director, assisted me with the visit. Your program currently operates with a three-star license, issued January 22, 2020, earning 4 points in the education component, 2 points in the program standards component meeting enhanced ratios and 1 quality point for using a developmentally appropriate curriculum, Creative Curriculum, that addresses the five domains of development. Prior to the visit the compliance history score was 85%. There are eighty-one (81) children enrolled and fifty-seven (57) children ages 0-11 were present today. All approved spaces were monitored today. Daily schedules were available for children. Activity plans were observed posted in the classroom. A variety of age-appropriate learning materials was observed in the classroom. Infants in Space 5 were in bouncy seats and staff had informal conversations with them. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. School age children in Space 1 and 2 were engaged in activity areas with science materials, blocks and dramatic play. Preschool children in Spaces 8, 9, and 10 were engaged in group time or in free play activities. These activities coincided with their activity plans and aligned with NC Early Childhood Foundations. Toddlers in Space 6 were engaged in activity centers with puzzles, cars, and books. Lunch provided for today consisted of whole grain pasta, cheese, broccoli, peaches, and milk. The following violations documented during the July 16, 2024, visit were monitored for compliance during this visit: 525- Menus for all meals and snacks were not planned at least 1 week ahead and dated. Menus for this week were not available for review. This is a violation of a requirement in 10A NCAC 09 .0901(b). **Per the compliance letter submitted July 30, 2024, menus are planned on Friday’s for the week ahead and posted. Today I observed the menu for this week posted. 849- Leftover medicines were not returned to the parent after the course of the treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover medications were observed in spaces 7 and 9. This is a violation of a requirement in .0803(12). **Per the compliance letter submitted July 30, 2024, all leftover medication has been returned to the parents. Today I observed a leftover diaper cream in space 9. A repeated violation is noted below. 858- Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed accessible to children in space 9 and 6. This is a violation of a requirement in .0604(q). **Per the compliance letter submitted July 30, 2024, all plastic bags have been removed. Today I did not observe any plastic bags to be accessible to children under the age of 3. 1043- All staff records, except financial records, were not made available for review. Staff records reviewed today were incomplete. This is a violation of a requirement in G.S. 110-91(9). **Since the administrator was new and has no administrative experience an additional 3 weeks was granted to her to get the staff files in order and to complete the staff/training worksheet. Upon my arrival, the staff/training worksheet was not complete. I told Ms. Knox that she must complete the worksheet immediately so I could review staff files. By the end of the visit, I was able to monitor required staff files and violations are noted below. 1329- Applications for enrollment did not include all required information. Five (5) of the ten (10) children’s files did not contain all required information. This is a violation of a requirement in .0801(a)(1-7). **The children’s files that were missing required information were monitored today and found in compliance. 1811- Shelter-in-place or lockdown drills were not practiced every three months and/or drill records was incomplete. A shelter-in-place or lockdown drill has not been completed since March 2024. This is a violation of a requirement in .0604(u); .0302(d)(8). **Per the compliance letter submitted July 30, 2024, the facility had scheduled a drill on August 1, 2024. When I arrived, the drill record was observed and no shelter-in-place or lockdown drill has been conducted since March 2024. Today, the facility conducted a shelter-in-place drill during the visit. Technical assistance (TA) was provided during the July 16, 2024, visit and was recorded on the visit summary reviewed and left with you at the end of the visit. The following violations were documented. Violation Number Comment Rule 849 Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. Leftover diaper cream in space 9 was not returned to the parent or discarded within 72 hours after the course of the treatment. This is a repeat violation. .0803(12) 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired May 24, 2024, did not obtain a medical report until June 18, 2024, and another staff member hired May 2, 2024, did not obtain a medical report until June 11, 2024. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member hired April 45, 2024, did not have a TB test completed until June 26, 2024. Another staff member hired March 27, 2024, did not have a TB test completed until June 29, 2024. .0701(a) 1034 All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. The director's first day of employment was May 24, 2024, and she did not complete her health questionnaire until June 12, 2024. .0701(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. The Director's first day of employment was May 24, 2024, and she did not complete her Emergency Information Form until June 14, 2024. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Although a staff member has 16 hours of orientation recorded, six (6) topics were not discussed. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not successfully completed certification in First Aid from an approved training organization. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not successfully completed certification in CPR from an approved training organization. .1102(d) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Staff have not had a review of the center's ERP Plan since the last annual compliance visit. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired May 28, 2024, did not have a signed acknowledgement in her file prior to caring for children 0-5 years of age. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired March 27, 2024, has not completed the Recognizing and Responding to Suspicions of Child Maltreatment training. .1102(g) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. A staff member did not complete her health & safety trainings within five years of completing the previous health and safety trainings. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before August 20, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Name, Child Care Consultant April Lester, Child Care Consultant PO Box 12948 Wilmington, NC 28405 April.Lester@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance: When no longer needed by the child, or when the child withdraws from the program, all medications should be returned to the child’s parent/guardian or disposed of after an attempt to reach parent/guardian within 72 hours of completion of treatment. Today we discussed staff posting a chart on the cabinet in the classroom with children’s names and the expiration date of permission forms so they have a quick reference to help them track these dates. Child Care Rule 10A NCAC 09 .0701 HEALTH STANDARDS FOR CHILD CARE PROVIDERS states that all staff, including the director and individuals who volunteer more than once per week shall obtain a TB test on or before the first day of employment. The results indicating the individual is free of active tuberculosis shall be obtained within the 12 months prior to the date of employment. In addition all staff must have a health questionnaire, emergency information, and a medical report on file before their first day of work. Today we discussed keeping new staff files in a prominent space, in plain view, for administration to track due dates when staff are hired. There is a staff records checklist available to you on our website. Health and safety trainings are required to be renewed every 5 years. Staff member E. Tate has completed all but three topics required to complete all Health and Safetry training requirements. Topics and training information can be found in the Child Care Rules on the DCDEE website. Please refer to Ms. Tate’s Health and Safety training record for courses that need to be taken. One staff member (T. Zollo) did not complete the Recognizing and Responding to Suspicions of Child Maltreatment Training within 90 days of hire. Remember, the Recognizing and Responding to Suspicions of Child Maltreatment training must be taken at: www.preventchildabusenc.org The link is available on Moodle. Completing, refreshing, and updating the required Health and Safety Training increases your awareness and knowledge regarding child development and safety. CPR and First Aid training for child care must be taught in-person by an approved training organization, and only certain courses meet requirements. For a list of approved organizations and courses, visit the website below: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings/Be-a-Smart-Consumer-of-First-Aid-and-CPR-Training The trained staff shall review the Emergency Preparedness and Response Plan (EPR) annually, or when information in the plan changes, to ensure all information is current. All staff shall review the center's EPR Plan during orientation and on an annual basis with the trained staff. Documentation of the review shall be maintained at the center in the individual's personnel file or in a file designated for EPR documents. The date of review should be noted on the Staff and Training Worksheet. Today I suggested you plan to conduct the review at a staff meeting held at the same time every year to help you remember. Reminders: Multiple deadline extensions have been granted for you in the last few visits. Please be mindful and respectful of deadlines set moving forward and remember, all violations must be corrected immediately. Deadlines set expectations, communicate the value of time, keep work processes flowing, measure progress, and force conversations. When a deadline is set, everyone understands when the work is to be completed. Agreeing to meet a deadline is an informal contract of sorts. It is also a trust-building opportunity. When a deadline is set, everyone in the room or on the project knows what that means. When deadlines are missed, it adjusts the entire production schedule. Deadlines eliminate confusion and force all the moving parts to work together to get the job done. Setting a deadline offers an objective piece of data to measure progress. Adjustments often have to be made at various points along the way in order to meet the final deadline and complete the project on time. Deadlines create a common effort where teams communicate with each other throughout the process. Deadlines will either reveal you have the right people assembled for the team or will reveal the weakest part of the team. Nonetheless, a conversation is often what is needed for multiple people to work together to get it done. Per my work procedures, all staff files were not reviewed today. During today’s review, multiple items were keyed incorrectly, were missing information, or had future dates keyed. You must correct your staff and training worksheet and submit it to me no later than August 16, 2024. At the completion of the visit, this Visit Summary was printed, reviewed, and a copy was left with you. Contact me at April Lester, Child Care Consultant, 910-824-0954, april.lester@dhhs.nc.gov or Lynette Robbins, Licensing Supervisor, 910-824-0235, Lynette.Robbins@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times