Bonnie Sanders Burney Child Development Center

10A NCAC 09 .1801 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0626-384L Visit Date: 7/7/2026 Number Present: 34 Completed Date: 7/7/2026 Age: From 0 To 4 Total Minutes: 80 Time In: 11:20 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate an allegation regarding adequate supervision. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Administrators Kara Bietz and Benita Miller. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a Five-Star License issued June 10, 2026. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on December 16, 2025. Prior to the visit, the facility had an eighteen-month compliance history score of 97%. Infants in space 1 and space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Children in spaces 3, 4 and 6 were engaged in free play, accessing a variety of age-appropriate materials. Children in space 5 were engaged in various outdoor gross motor play. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Investigation: The allegation was reviewed with two administrators and two classroom staff members. You were all given the opportunity to state your perceptions of the allegation. The facility does have a camera system. Video footage was provided and reviewed today. Findings - Allegation: There are concerns that children were not adequately supervised at all times. Following review of video footage and conducting confidential interviews with administration and staff members involved in the incident, it was confirmed that on Thursday, June 25, 2026, around 12:21 pm, a three-year old child, was left on the playground unsupervised for approximately three minutes. An employee from the college, who was walking by the playground area found the child on the playground and immediately reported it to the program. The child was immediately retrieved from the playground area by another staff member who was in the office during the reporting of the incident. The child was upset but unharmed. The parents were immediately notified. The child remains enrolled with the program. Immediately following the incident, Ms. Bietz went to the classroom to speak with the two staff members involved. It is evident by video observations that both staff members were surprised and unaware that a child was missing from their group. The video shows one staff member walking into the classroom, with two children at a time, and assisting the children in transitioning from handwashing/toileting routines to laying down on their cots, as the other staff member is standing at the door, keeping the rest of the children occupied during this transition. During interviews, both staff members stated they assumed the missing child was with the other staff member. A name to face count was conducted during two out of the three transitional stops from the playground area to the classroom, which is what caused the incident to occur. Ms. Beitz contacted the human resources office the same afternoon. A request was made for written statements to be submitted by Ms. Beitz and the two staff members. The next morning (June 26, 2026), a human resources representative met individually with the two staff members, and a written warning was completed for each. Due to the staff member’s good standing and positive overall performance with the program, administration decided to continue the staff members’ employment, provided additional trainings and a re-review of the supervision policy is conducted. Based on information received, staff interviews and observation, this allegation is confirmed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On Thursday, June 25, 2026, around 12:21 pm, a three-year old child, was left on the playground unsupervised for approximately three minutes. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 20, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification. TECHNICAL ASSISTANCE PROVIDED FOR VIOLATION CITED: 10A NCAC 09 .1801 – Requires that children are adequately supervised at all times. Adequate supervision means: (1) Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render immediate assistance; (2) Staff must interact with the children while moving about the indoor or outdoor area; (3) Staff must know where each child is located and be aware of children’s activities at all times; (4) Staff must provide supervision appropriate to the individual age, needs and capabilities of each child; Active supervision requires focused attention and intentional observation of children at all times. Teachers should position themselves so that they can observe all of the children: watching, counting, and listening at all times. Transitions are times when heightened observations need to take place as we have received many reports lately of children being left in a classroom or in the outdoor play space. Teachers should account for all children with name-to-face recognition by visually identifying each child. They should also use their knowledge of each child’s development and abilities to anticipate what they will do, then get involved and redirect them when necessary. This constant vigilance helps children learn safely. Good supervision practice and routines should be discussed during your Orientation process. At the completion of the visit, findings were reviewed with Ms. Bietz and a copy of the visit summary was provided to you. Reach me with questions at Shereen.Pickett@dhhs.nc.gov or (910) 508-3228. Kim Sherry, Licensing Supervisor, can be reached at Kim.Sherry@dhhs.nc.gov or (910) 824-0470. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0626-384L Visit Date: 7/7/2026 Number Present: 34 Completed Date: 7/7/2026 Age: From 0 To 4 Total Minutes: 80 Time In: 11:20 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate an allegation regarding adequate supervision. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Administrators Kara Bietz and Benita Miller. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This facility currently operates with a Five-Star License issued June 10, 2026. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on December 16, 2025. Prior to the visit, the facility had an eighteen-month compliance history score of 97%. Infants in space 1 and space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Children in spaces 3, 4 and 6 were engaged in free play, accessing a variety of age-appropriate materials. Children in space 5 were engaged in various outdoor gross motor play. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Investigation: The allegation was reviewed with two administrators and two classroom staff members. You were all given the opportunity to state your perceptions of the allegation. The facility does have a camera system. Video footage was provided and reviewed today. Findings - Allegation: There are concerns that children were not adequately supervised at all times. Following review of video footage and conducting confidential interviews with administration and staff members involved in the incident, it was confirmed that on Thursday, June 25, 2026, around 12:21 pm, a three-year old child, was left on the playground unsupervised for approximately three minutes. An employee from the college, who was walking by the playground area found the child on the playground and immediately reported it to the program. The child was immediately retrieved from the playground area by another staff member who was in the office during the reporting of the incident. The child was upset but unharmed. The parents were immediately notified. The child remains enrolled with the program. Immediately following the incident, Ms. Bietz went to the classroom to speak with the two staff members involved. It is evident by video observations that both staff members were surprised and unaware that a child was missing from their group. The video shows one staff member walking into the classroom, with two children at a time, and assisting the children in transitioning from handwashing/toileting routines to laying down on their cots, as the other staff member is standing at the door, keeping the rest of the children occupied during this transition. During interviews, both staff members stated they assumed the missing child was with the other staff member. A name to face count was conducted during two out of the three transitional stops from the playground area to the classroom, which is what caused the incident to occur. Ms. Beitz contacted the human resources office the same afternoon. A request was made for written statements to be submitted by Ms. Beitz and the two staff members. The next morning (June 26, 2026), a human resources representative met individually with the two staff members, and a written warning was completed for each. Due to the staff member’s good standing and positive overall performance with the program, administration decided to continue the staff members’ employment, provided additional trainings and a re-review of the supervision policy is conducted. Based on information received, staff interviews and observation, this allegation is confirmed. One violation was observed and must be corrected immediately. Violation Number Comment Rule 303 Children were not adequately supervised at all times. On Thursday, June 25, 2026, around 12:21 pm, a three-year old child, was left on the playground unsupervised for approximately three minutes. .1801(a)(1-5) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before July 20, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification. TECHNICAL ASSISTANCE PROVIDED FOR VIOLATION CITED: 10A NCAC 09 .1801 – Requires that children are adequately supervised at all times. Adequate supervision means: (1) Staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render immediate assistance; (2) Staff must interact with the children while moving about the indoor or outdoor area; (3) Staff must know where each child is located and be aware of children’s activities at all times; (4) Staff must provide supervision appropriate to the individual age, needs and capabilities of each child; Active supervision requires focused attention and intentional observation of children at all times. Teachers should position themselves so that they can observe all of the children: watching, counting, and listening at all times. Transitions are times when heightened observations need to take place as we have received many reports lately of children being left in a classroom or in the outdoor play space. Teachers should account for all children with name-to-face recognition by visually identifying each child. They should also use their knowledge of each child’s development and abilities to anticipate what they will do, then get involved and redirect them when necessary. This constant vigilance helps children learn safely. Good supervision practice and routines should be discussed during your Orientation process. At the completion of the visit, findings were reviewed with Ms. Bietz and a copy of the visit summary was provided to you. Reach me with questions at Shereen.Pickett@dhhs.nc.gov or (910) 508-3228. Kim Sherry, Licensing Supervisor, can be reached at Kim.Sherry@dhhs.nc.gov or (910) 824-0470. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0803 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 32 Completed Date: 12/16/2025 Age: From 0 To 4 Total Minutes: 180 Time In: 08:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. This program currently operates with a Five-Star License, issued July 24, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. Sanitation Inspection – 12/12/2025 - Superior classification Fire Inspection – 09/09/2025 - Facility was approved for daytime only B. Miller, Interim Administrator was present and available for consultation. Infants in space 1 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Toddlers in spaces 2, 3 and 4 and preschool-aged children in spaces 5-6 were engaged in free play, accessing a variety of age-appropriate materials. Staff interacted and supervised well. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. AM snack consisted of a cereal, mandarin oranges, and milk. Catered lunch planned for the day consisted of chicken sliders, macaroni and cheese, carrots, peaches and milk. One violation was observed and must be corrected immediately. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 2, Up & Up diaper rash paste was administered to a child without written authorization from the child's parent. 10A NCAC 09 .0803(1)(a & b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: For licensing, it is required to obtain written parental permission to give prescription and over-the-counter medication. Providers must obtain written permission and instructions for giving OTC and prescription medication from a health care and the child’s parent. REMINDERS: Regarding the QRIS Pathways – The program is choosing to follow Pathway #3 – NAEYC accreditation. The conversation template was completed on-site, and a copy was provided to Ms. Miller. The program plans to apply for the rated license in October 2026. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired within five business days. Today, you provided me with a current copy of your roster from the ABCMS Provider Portal. Clean Classrooms for Carolina Kids: Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on August 01, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Section Complete-Exempt • Asbestos- Section Complete-Exempt For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ A quarterly drill is due in December. At the completion of this visit, the visit summary was reviewed, signed and a copy was left with you. Reach me with questions/ concerns at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 32 Completed Date: 12/16/2025 Age: From 0 To 4 Total Minutes: 180 Time In: 08:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. This program currently operates with a Five-Star License, issued July 24, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. Sanitation Inspection – 12/12/2025 - Superior classification Fire Inspection – 09/09/2025 - Facility was approved for daytime only B. Miller, Interim Administrator was present and available for consultation. Infants in space 1 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Toddlers in spaces 2, 3 and 4 and preschool-aged children in spaces 5-6 were engaged in free play, accessing a variety of age-appropriate materials. Staff interacted and supervised well. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. AM snack consisted of a cereal, mandarin oranges, and milk. Catered lunch planned for the day consisted of chicken sliders, macaroni and cheese, carrots, peaches and milk. One violation was observed and must be corrected immediately. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 2, Up & Up diaper rash paste was administered to a child without written authorization from the child's parent. 10A NCAC 09 .0803(1)(a & b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: For licensing, it is required to obtain written parental permission to give prescription and over-the-counter medication. Providers must obtain written permission and instructions for giving OTC and prescription medication from a health care and the child’s parent. REMINDERS: Regarding the QRIS Pathways – The program is choosing to follow Pathway #3 – NAEYC accreditation. The conversation template was completed on-site, and a copy was provided to Ms. Miller. The program plans to apply for the rated license in October 2026. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired within five business days. Today, you provided me with a current copy of your roster from the ABCMS Provider Portal. Clean Classrooms for Carolina Kids: Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on August 01, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Section Complete-Exempt • Asbestos- Section Complete-Exempt For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ A quarterly drill is due in December. At the completion of this visit, the visit summary was reviewed, signed and a copy was left with you. Reach me with questions/ concerns at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 12/16/2025 Number Present: 32 Completed Date: 12/16/2025 Age: From 0 To 4 Total Minutes: 180 Time In: 08:30 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. This program currently operates with a Five-Star License, issued July 24, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. Sanitation Inspection – 12/12/2025 - Superior classification Fire Inspection – 09/09/2025 - Facility was approved for daytime only B. Miller, Interim Administrator was present and available for consultation. Infants in space 1 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Toddlers in spaces 2, 3 and 4 and preschool-aged children in spaces 5-6 were engaged in free play, accessing a variety of age-appropriate materials. Staff interacted and supervised well. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. AM snack consisted of a cereal, mandarin oranges, and milk. Catered lunch planned for the day consisted of chicken sliders, macaroni and cheese, carrots, peaches and milk. One violation was observed and must be corrected immediately. Violation Number Comment Rule 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space 2, Up & Up diaper rash paste was administered to a child without written authorization from the child's parent. 10A NCAC 09 .0803(1)(a & b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before December 19, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSISTANCE RELATED TO VIOLATION CITED: For licensing, it is required to obtain written parental permission to give prescription and over-the-counter medication. Providers must obtain written permission and instructions for giving OTC and prescription medication from a health care and the child’s parent. REMINDERS: Regarding the QRIS Pathways – The program is choosing to follow Pathway #3 – NAEYC accreditation. The conversation template was completed on-site, and a copy was provided to Ms. Miller. The program plans to apply for the rated license in October 2026. Provider Portal for ABCMS (the criminal records check database): As stated in G.S. 110-90.2 & .2703(r), child care operators are to notify the Division of any new child care providers working who were hired within five business days. Today, you provided me with a current copy of your roster from the ABCMS Provider Portal. Clean Classrooms for Carolina Kids: Your facility’s status, according to the Clean Classrooms for Carolina Kids website, shows the following: • Water Testing-Completed on August 01, 2023. Water testing must be completed every three (3) years. • Lead-Based Paint-Section Complete-Exempt • Asbestos- Section Complete-Exempt For the latest information on childcare rules and regulations, please visit the Division of Child Development and Early Education's website at: https://ncchildcare.ncdhhs.gov/ A quarterly drill is due in December. At the completion of this visit, the visit summary was reviewed, signed and a copy was left with you. Reach me with questions/ concerns at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0725-350L Visit Date: 7/30/2025 Number Present: 47 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 110 Time In: 09:30 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate an allegations regarding infant feeding schedules and sanitation guidelines. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Administrators B. Miller and T. Ardrey. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star license, issued July 24, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. Tameka Ardrey, Interim Administrator, and Benita Miller, Assistant Administrator, were present and available for consultation. This report is concerning the infant room only. Today, infants were observed receiving care based on individual need, including diapering, feeding, and napping routines. Infants not involved in routine care were observed moving about the space freely, exploring with a variety of age-appropriate materials. Investigation - This was a self-reported incident. The allegations were reviewed with four staff members, including Ms. Miller, Dr. Ardrey, and the two caregivers that were present during the time of the incident (Ms. Brown and Ms. Floyd). You were all given the opportunity to state your perceptions of the allegation. The facility does have recorded video footage that was reviewed today. Findings - Allegation #1: There is a concern that infant feeding schedules were not being followed. It was confirmed today that on July 8, 2025, Kaliyah Brown, staff member working in the infant classroom, fed three infants and one toddler homemade banana pudding. In addition to the four staff members interviewed today, I observed video footage provided by the program. The footage showed that on July 8, 2025, at approximately 12:34 pm, Ms. Brown carried a styrofoam bowl and plastic spoon, sat down on the carpet surrounded by four children and was observed repeatedly taking turns feeding children banana pudding using the same spoon. Parents were notified after the incident, and were appreciative of the program’s transparency. None of the children experienced any allergic reactions. The four children remain enrolled with the program. Ms. Brown was suspended pending an investigation by the Human Resources Office. Ms. Brown was disciplined following the program’s policies/procedures, and was allowed to return to work. Based on interviews with staff and my investigation, the allegation regarding infant feeding schedules not being followed was confirmed. Allegation #2: There is a concern that sanitation guidelines are not being followed. It was confirmed today that on July 8, 2025, Kaliyah Brown, staff member working in the infant classroom, fed three infants and one toddler homemade banana pudding. Based on interviews with staff and my investigation, the allegation regarding sanitation guidelines not being followed was confirmed The following violations were observed and must be corrected immediately. Violation Number Comment Rule 521 Single service articles were reused. On July 8, 2025, a staff member working in the infant classroom used the same styrofoam bowl and plastic spoon to feed four children homemade banana pudding. 15A NCAC 18A .2809(8) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). On July 8, 2025, a staff member working in the infant classroom fed four children under 15 months old homemade banana pudding. The staff member did not follow the children's feeding schedules as provided by the parents. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before August 8, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. An administrative action may be issued based on a confirmed allegation and a return visit may be made to verify correction of the violations. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Regarding infant feeding schedules - We discussed the importance of caregivers following the instructions provided in writing by the parents and that the infant’s feeding schedule is not altered or changed in any way without prior written permission by the parents. Caregivers may never provide different food or beverages based on their choice. This could result in serious health and allergic reactions to the infant. Today all your feeding schedules were up to date and contained all required information. Regarding sanitation guidelines – Feeding infants from the same utensil in a childcare setting is discouraged due to the potential spread of germs and bacteria. The mouth harbors millions of germs, including those that cause colds and other illnesses. Sharing utensils can easily transfer these germs from one child's mouth to another. Young children are particularly susceptible to catching colds and other illnesses as they haven't yet developed immunity to many common viruses. Moving forward, I recommend you review proper sanitation guidelines and program policies/procedures with all staff members so similar incidents do not occur. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0725-350L Visit Date: 7/30/2025 Number Present: 47 Completed Date: 7/30/2025 Age: From 0 To 5 Total Minutes: 110 Time In: 09:30 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Self Report Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate an allegations regarding infant feeding schedules and sanitation guidelines. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with Administrators B. Miller and T. Ardrey. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star license, issued July 24, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. Tameka Ardrey, Interim Administrator, and Benita Miller, Assistant Administrator, were present and available for consultation. This report is concerning the infant room only. Today, infants were observed receiving care based on individual need, including diapering, feeding, and napping routines. Infants not involved in routine care were observed moving about the space freely, exploring with a variety of age-appropriate materials. Investigation - This was a self-reported incident. The allegations were reviewed with four staff members, including Ms. Miller, Dr. Ardrey, and the two caregivers that were present during the time of the incident (Ms. Brown and Ms. Floyd). You were all given the opportunity to state your perceptions of the allegation. The facility does have recorded video footage that was reviewed today. Findings - Allegation #1: There is a concern that infant feeding schedules were not being followed. It was confirmed today that on July 8, 2025, Kaliyah Brown, staff member working in the infant classroom, fed three infants and one toddler homemade banana pudding. In addition to the four staff members interviewed today, I observed video footage provided by the program. The footage showed that on July 8, 2025, at approximately 12:34 pm, Ms. Brown carried a styrofoam bowl and plastic spoon, sat down on the carpet surrounded by four children and was observed repeatedly taking turns feeding children banana pudding using the same spoon. Parents were notified after the incident, and were appreciative of the program’s transparency. None of the children experienced any allergic reactions. The four children remain enrolled with the program. Ms. Brown was suspended pending an investigation by the Human Resources Office. Ms. Brown was disciplined following the program’s policies/procedures, and was allowed to return to work. Based on interviews with staff and my investigation, the allegation regarding infant feeding schedules not being followed was confirmed. Allegation #2: There is a concern that sanitation guidelines are not being followed. It was confirmed today that on July 8, 2025, Kaliyah Brown, staff member working in the infant classroom, fed three infants and one toddler homemade banana pudding. Based on interviews with staff and my investigation, the allegation regarding sanitation guidelines not being followed was confirmed The following violations were observed and must be corrected immediately. Violation Number Comment Rule 521 Single service articles were reused. On July 8, 2025, a staff member working in the infant classroom used the same styrofoam bowl and plastic spoon to feed four children homemade banana pudding. 15A NCAC 18A .2809(8) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). On July 8, 2025, a staff member working in the infant classroom fed four children under 15 months old homemade banana pudding. The staff member did not follow the children's feeding schedules as provided by the parents. 10A NCAC 09 .0902(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violations documented must be corrected immediately. On or before August 8, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. An administrative action may be issued based on a confirmed allegation and a return visit may be made to verify correction of the violations. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Regarding infant feeding schedules - We discussed the importance of caregivers following the instructions provided in writing by the parents and that the infant’s feeding schedule is not altered or changed in any way without prior written permission by the parents. Caregivers may never provide different food or beverages based on their choice. This could result in serious health and allergic reactions to the infant. Today all your feeding schedules were up to date and contained all required information. Regarding sanitation guidelines – Feeding infants from the same utensil in a childcare setting is discouraged due to the potential spread of germs and bacteria. The mouth harbors millions of germs, including those that cause colds and other illnesses. Sharing utensils can easily transfer these germs from one child's mouth to another. Young children are particularly susceptible to catching colds and other illnesses as they haven't yet developed immunity to many common viruses. Moving forward, I recommend you review proper sanitation guidelines and program policies/procedures with all staff members so similar incidents do not occur. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 5/14/2025 Number Present: 51 Completed Date: 5/14/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 10:15 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of this Administrative Action follow-up visit was to monitor compliance with applicable childcare requirements pertinent to this visit type. This program currently operates with a Provisional License, issued January 23, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. B. Miller, Assistant Administrator was present and available for consultation. Infants in spaces 1 and 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Toddlers in space 3 were seated on the carpet for group time. Children in space 5 were observed during free play, accessing a variety of age-appropriate materials. Children in space 4 and 6 were engaged in outdoor play. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. Catered lunch consisted of whole grain pasta, meatballs, green beans, fruit cocktail, and milk. A new employee was hired since the last visit. The file for the new employee was monitored. Several violations were cited due to non-compliance with child care rules. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member, hired on April 21, 2025, did not have a completed medical on file that was less than 12 months old. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member that was hired on April 21, 2025, did not have on file a negative TB test result or screening less than 12 months old. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: As required by child care rules, a medical and negative TB test/screening must be provided to you prior to new employees first day at your program. If either/both documents are less than 12 months old, you may accept them, however; if they are past the 12 month date, a new medical and negative TB results must be obtained. Moving forward, to help ensure compliance, I recommend that you use the file checklist from the website to guide you. Administrative Action Discussion: A final notice of Administrative Action in the form of a Provisional was dated and issued against your program on January 23, 2025. This Action was issued due to violations of nurture, care/ treatment of children and inappropriate discipline. I was able to verify today that the Notice of Administrative Action, Cover Letter, Corrective Action Plan (CAP) , and Provisional license were posted in the front lobby area, visible to parents and visitors. Please remember that you are required to post this information during the effective time period of six months, of the Provisional License as required by Child Care Rule 10A NCAC 09 .2201(i). Summary of the Review of the Corrective Action Plan: A courtesy call was placed to the facility on December 11, 2024. During the call I told you to expect the prior notice of Administrative Action to be delivered via certified mail in the coming days. Administration stated the program intends to complete the appeal process. The appeal was received by the Licensing Enforcement Unit with the North Carolina Division of Child Development and Early Education (NCDCDEE) on December 27, 2024. After considering the information received by the program, NCDCDEE decided to proceed with the issuance of the Provisional License. On January 23, 2025, a final notice of administrative action was mailed out to the program. Dr. Ardrey received the notice on January 29, 2025. The program chose not to appeal the final decision. You were reminded that unannounced visits will be conducted every four to six weeks throughout the entire time the action is in place. CAP stipulations were reviewed, and updates were provided as follows: Stipulation #1 was monitored today and found to be in compliance. Stipulation #2 requires that within two weeks after the notice is received, Dr. Ardrey shall contact Mathew Schaeffer, Director, Child Care Resources & Referral to arrange for a training that addresses strategies for meeting the developmental needs of children, including typical behaviors for the ages and developmental stages of children in care. The training was presented on March 11, 2025. A sign-in roster showing names and signatures of all staff members was received via email on March 14, 2025. This stipulation has been met. Stipulation #3 Amended policies and procedures were submitted, for my review and approval. I notified Dr. Ardrey via telephone and follow-up email that the draft of policies submitted, were reviewed, met all requirements and approved. Today, policies and procedures required in stipulation #3 were monitored and found to be in compliance. New policies and procedures are being implemented successfully. Stipulation #4 Written plans for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures/plans regarding nurture, care, treatment, and discipline of children were submitted, reviewed, met all requirements and approved. Today, the written plans required in stipulation #4 were monitored and found to be in compliance. The new written plans are being implemented successfully. Stipulation #5 Written plan for monthly supervision of the on-site program administrator to ensure classrooms are consistently maintaining compliance with child care rules regarding nurture, care and treatment of children, and appropriate discipline, by clearly defining how to implement the facilities policies and procedures were submitted, reviewed, met all requirements and approved. Today, the written plan required in stipulation #5 was monitored and found to be in compliance. The new written plan is being implemented successfully. Stipulation #6 A staff meeting was conducted within one week of policy approval. All requirements for this stipulation have been met. Once all stipulations in the CAP are complete, and a pattern of compliance through on-going follow-up visits have been met, a closure letter will be mailed to you. REMINDERS: As discussed, you must keep the cover letter, Basis for Action and CAP, and Provisional License posted for six months and until receipt of a closure letter. Follow-up visits will continue every 4-6 weeks until all CAP stipulations have been completed and I am able to issue the closure letter. The end of the six months will be July 23, 2025. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 5/14/2025 Number Present: 51 Completed Date: 5/14/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 10:15 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of this Administrative Action follow-up visit was to monitor compliance with applicable childcare requirements pertinent to this visit type. This program currently operates with a Provisional License, issued January 23, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. B. Miller, Assistant Administrator was present and available for consultation. Infants in spaces 1 and 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Toddlers in space 3 were seated on the carpet for group time. Children in space 5 were observed during free play, accessing a variety of age-appropriate materials. Children in space 4 and 6 were engaged in outdoor play. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. Catered lunch consisted of whole grain pasta, meatballs, green beans, fruit cocktail, and milk. A new employee was hired since the last visit. The file for the new employee was monitored. Several violations were cited due to non-compliance with child care rules. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member, hired on April 21, 2025, did not have a completed medical on file that was less than 12 months old. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member that was hired on April 21, 2025, did not have on file a negative TB test result or screening less than 12 months old. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: As required by child care rules, a medical and negative TB test/screening must be provided to you prior to new employees first day at your program. If either/both documents are less than 12 months old, you may accept them, however; if they are past the 12 month date, a new medical and negative TB results must be obtained. Moving forward, to help ensure compliance, I recommend that you use the file checklist from the website to guide you. Administrative Action Discussion: A final notice of Administrative Action in the form of a Provisional was dated and issued against your program on January 23, 2025. This Action was issued due to violations of nurture, care/ treatment of children and inappropriate discipline. I was able to verify today that the Notice of Administrative Action, Cover Letter, Corrective Action Plan (CAP) , and Provisional license were posted in the front lobby area, visible to parents and visitors. Please remember that you are required to post this information during the effective time period of six months, of the Provisional License as required by Child Care Rule 10A NCAC 09 .2201(i). Summary of the Review of the Corrective Action Plan: A courtesy call was placed to the facility on December 11, 2024. During the call I told you to expect the prior notice of Administrative Action to be delivered via certified mail in the coming days. Administration stated the program intends to complete the appeal process. The appeal was received by the Licensing Enforcement Unit with the North Carolina Division of Child Development and Early Education (NCDCDEE) on December 27, 2024. After considering the information received by the program, NCDCDEE decided to proceed with the issuance of the Provisional License. On January 23, 2025, a final notice of administrative action was mailed out to the program. Dr. Ardrey received the notice on January 29, 2025. The program chose not to appeal the final decision. You were reminded that unannounced visits will be conducted every four to six weeks throughout the entire time the action is in place. CAP stipulations were reviewed, and updates were provided as follows: Stipulation #1 was monitored today and found to be in compliance. Stipulation #2 requires that within two weeks after the notice is received, Dr. Ardrey shall contact Mathew Schaeffer, Director, Child Care Resources & Referral to arrange for a training that addresses strategies for meeting the developmental needs of children, including typical behaviors for the ages and developmental stages of children in care. The training was presented on March 11, 2025. A sign-in roster showing names and signatures of all staff members was received via email on March 14, 2025. This stipulation has been met. Stipulation #3 Amended policies and procedures were submitted, for my review and approval. I notified Dr. Ardrey via telephone and follow-up email that the draft of policies submitted, were reviewed, met all requirements and approved. Today, policies and procedures required in stipulation #3 were monitored and found to be in compliance. New policies and procedures are being implemented successfully. Stipulation #4 Written plans for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures/plans regarding nurture, care, treatment, and discipline of children were submitted, reviewed, met all requirements and approved. Today, the written plans required in stipulation #4 were monitored and found to be in compliance. The new written plans are being implemented successfully. Stipulation #5 Written plan for monthly supervision of the on-site program administrator to ensure classrooms are consistently maintaining compliance with child care rules regarding nurture, care and treatment of children, and appropriate discipline, by clearly defining how to implement the facilities policies and procedures were submitted, reviewed, met all requirements and approved. Today, the written plan required in stipulation #5 was monitored and found to be in compliance. The new written plan is being implemented successfully. Stipulation #6 A staff meeting was conducted within one week of policy approval. All requirements for this stipulation have been met. Once all stipulations in the CAP are complete, and a pattern of compliance through on-going follow-up visits have been met, a closure letter will be mailed to you. REMINDERS: As discussed, you must keep the cover letter, Basis for Action and CAP, and Provisional License posted for six months and until receipt of a closure letter. Follow-up visits will continue every 4-6 weeks until all CAP stipulations have been completed and I am able to issue the closure letter. The end of the six months will be July 23, 2025. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 5/14/2025 Number Present: 51 Completed Date: 5/14/2025 Age: From 0 To 5 Total Minutes: 120 Time In: 10:15 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of this Administrative Action follow-up visit was to monitor compliance with applicable childcare requirements pertinent to this visit type. This program currently operates with a Provisional License, issued January 23, 2025. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 08, 2025. Prior to this visit, this facility’s eighteen-month compliance history was 97%. B. Miller, Assistant Administrator was present and available for consultation. Infants in spaces 1 and 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Toddlers in space 3 were seated on the carpet for group time. Children in space 5 were observed during free play, accessing a variety of age-appropriate materials. Children in space 4 and 6 were engaged in outdoor play. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. Catered lunch consisted of whole grain pasta, meatballs, green beans, fruit cocktail, and milk. A new employee was hired since the last visit. The file for the new employee was monitored. Several violations were cited due to non-compliance with child care rules. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member, hired on April 21, 2025, did not have a completed medical on file that was less than 12 months old. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. A staff member that was hired on April 21, 2025, did not have on file a negative TB test result or screening less than 12 months old. .0701(a) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 23, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: As required by child care rules, a medical and negative TB test/screening must be provided to you prior to new employees first day at your program. If either/both documents are less than 12 months old, you may accept them, however; if they are past the 12 month date, a new medical and negative TB results must be obtained. Moving forward, to help ensure compliance, I recommend that you use the file checklist from the website to guide you. Administrative Action Discussion: A final notice of Administrative Action in the form of a Provisional was dated and issued against your program on January 23, 2025. This Action was issued due to violations of nurture, care/ treatment of children and inappropriate discipline. I was able to verify today that the Notice of Administrative Action, Cover Letter, Corrective Action Plan (CAP) , and Provisional license were posted in the front lobby area, visible to parents and visitors. Please remember that you are required to post this information during the effective time period of six months, of the Provisional License as required by Child Care Rule 10A NCAC 09 .2201(i). Summary of the Review of the Corrective Action Plan: A courtesy call was placed to the facility on December 11, 2024. During the call I told you to expect the prior notice of Administrative Action to be delivered via certified mail in the coming days. Administration stated the program intends to complete the appeal process. The appeal was received by the Licensing Enforcement Unit with the North Carolina Division of Child Development and Early Education (NCDCDEE) on December 27, 2024. After considering the information received by the program, NCDCDEE decided to proceed with the issuance of the Provisional License. On January 23, 2025, a final notice of administrative action was mailed out to the program. Dr. Ardrey received the notice on January 29, 2025. The program chose not to appeal the final decision. You were reminded that unannounced visits will be conducted every four to six weeks throughout the entire time the action is in place. CAP stipulations were reviewed, and updates were provided as follows: Stipulation #1 was monitored today and found to be in compliance. Stipulation #2 requires that within two weeks after the notice is received, Dr. Ardrey shall contact Mathew Schaeffer, Director, Child Care Resources & Referral to arrange for a training that addresses strategies for meeting the developmental needs of children, including typical behaviors for the ages and developmental stages of children in care. The training was presented on March 11, 2025. A sign-in roster showing names and signatures of all staff members was received via email on March 14, 2025. This stipulation has been met. Stipulation #3 Amended policies and procedures were submitted, for my review and approval. I notified Dr. Ardrey via telephone and follow-up email that the draft of policies submitted, were reviewed, met all requirements and approved. Today, policies and procedures required in stipulation #3 were monitored and found to be in compliance. New policies and procedures are being implemented successfully. Stipulation #4 Written plans for routine observations and evaluations of each staff member to ensure compliance with child care requirements and facility policies/procedures/plans regarding nurture, care, treatment, and discipline of children were submitted, reviewed, met all requirements and approved. Today, the written plans required in stipulation #4 were monitored and found to be in compliance. The new written plans are being implemented successfully. Stipulation #5 Written plan for monthly supervision of the on-site program administrator to ensure classrooms are consistently maintaining compliance with child care rules regarding nurture, care and treatment of children, and appropriate discipline, by clearly defining how to implement the facilities policies and procedures were submitted, reviewed, met all requirements and approved. Today, the written plan required in stipulation #5 was monitored and found to be in compliance. The new written plan is being implemented successfully. Stipulation #6 A staff meeting was conducted within one week of policy approval. All requirements for this stipulation have been met. Once all stipulations in the CAP are complete, and a pattern of compliance through on-going follow-up visits have been met, a closure letter will be mailed to you. REMINDERS: As discussed, you must keep the cover letter, Basis for Action and CAP, and Provisional License posted for six months and until receipt of a closure letter. Follow-up visits will continue every 4-6 weeks until all CAP stipulations have been completed and I am able to issue the closure letter. The end of the six months will be July 23, 2025. Contact me with question at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 46 Completed Date: 1/8/2025 Age: From 0 To 4 Total Minutes: 180 Time In: 09:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. This program currently operates with a Provisional License, issued December 11, 2024. The last annual compliance visit was conducted by Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 95%. Sanitation Inspection – 07/30/2024 - Superior classification Fire Inspection – 09/25/2024 - Facility was approved for daytime only B. Miller, Assistant Administrator was present and available for consultation. Infants in space 1 and space 2 received care based on individual needs, including diapering, feeding and napping routines. Infants not engaged in routine care were observed receiving tummy time or moving about the room, playing freely. Infant feeding schedules and safe sleep checks were monitored and found to be in compliance. Toddlers in space 3 were observed during indoor gross motor play in the multi-purpose room. Children in spaces 4-6 were engaged in free play, accessing a variety of age-appropriate materials. Staff interacted and supervised well. Space 7 is a large indoor gross motor space, used with all ages at different times/days. Children have the choice to bring lunch from home daily or receive lunch through a catering company the program contracts with. AM snack consisted of a belvita bars, Cran raisins, and water. Catered lunch planned for the day consisted of chicken nuggets, buttered noodles, corn, peaches and milk. The following violations were observed and must be corrected immediately. Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member, hired on August 27, 2024, did not complete First Aid training within the first 90 days of employment. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member, hired on August 27, 2024, did not complete CPR training within 90 days of employment. .1102(d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before January 17, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: For the health and safety of the children, all staff members are required to obtain CPR and First Aid certification within 90 days of employment and keep it current thereafter. Renewing this certification is crucial for staff to be refreshed in first aid and other lifesaving techniques as well as receive the most up to date information. I recommend you track CPR/FA expiration dates 6 months in advance, in order to ensure proper scheduling and completion of recertification for your staff members prior to the expiration date. REMINDERS: A monthly fire drill is due for the month of January. Remember, if an emergency action plan used with a child lists Benadryl or any other medication in addition to the emergency medication, the program is responsible for ensuring they have it on hand and understand how to correctly use it in the case it is needed. Symone Whitfield, hired on April 16, 2024, must complete all health and safety training topics before or by April 16, 2025, to maintain compliance. Jack Dwyer, hired on June 26, 2024, must complete all health and safety training topics before or by June 26, 2025, to maintain compliance. A. Taylor, hired on October 21, 2024, must complete CPR/FA certification before or by January 21, 2025 to maintain compliance. At the completion of this visit, the visit summary was reviewed, signed and a copy was left with you. Reach me with questions/ concerns at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 1024-401L Visit Date: 11/4/2024 Number Present: 48 Completed Date: 11/4/2024 Age: From 0 To 4 Total Minutes: 140 Time In: 09:00 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 95%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. One and two-year-old children were engaged in free play and toileting routines. Preschool-aged children were observed during free play in centers, accessing a variety of age-appropriate materials. Morning snack consisted of pop tarts, bananas, and water. Staff/child ratios were monitored and found to be in compliance today. Allegation #1: There is a concern that staff did not interact with a child in a nurturing and caring manner. This report is concerning an incident that took place on October 29, 2024, at 11:24 am, in the Jellyfish classroom. This space is used with two-year-old children. CaSandra Pittman, Administrator, was observing video footage of classrooms on her computer and noticed a concerning interaction between a child and caregiver. Today, two administrators (Benita Miller and CaSandra Pittman) and one caregiver (Kelis Floyd) were interviewed separately. In addition, the program offered video footage from the day of the incident. Staff reports were conclusive with the video footage observed. There were ten children, and two caregivers present the day of the incident. The footage showed the children and teachers moving about the classroom, cleaning up toys and organizing shelves. A child is seen reaching for an unknown object on the teacher’s counter. Sandra Bresnahan, Lead teacher, is seen roughly grabbing the child’s hand to stop her. The child appears to be moving away from the teacher, as she is grabbed again, by both hands in a rough jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she is heard saying in an angry tone “I am tired. This is not for you. Get away from my freakin’ counter.” Ms. Bresnahan then took the child’s left arm and jerked it up and down. The child is seen walking away, heading to the other side of the classroom to be with the second caregiver. The same day, Ms. Pittman met with Ms. Bresnahan and discussed the incident. Ms. Bresnahan did not receive a verbal or written write up and was allowed to return to her classroom for the rest of the day. The following day, Ms. Bresnahan called out of work. Ms. Pittman contacted human resources (HR) and reported the incident. She was instructed to send Ms. Bresnahan to the HR office upon reporting to duty the following day. Upon arrival the next morning, Ms. Bresnahan was sent to the HR office and resigned from her position. The child’s parents were made aware of the incident the same day. The child continues to be enrolled at the program. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is concern that inappropriate discipline was used. On October 29, 2024, at 11:24 am, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she spoke to her in an angry tone. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violations was observed and must be corrected immediately. Violation Number Comment Rule 872 Appropriate discipline practices were not followed. On October 29, 2024, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force her the child to look her straight in the face. .1803 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On October 29, 2024, Sandra Bresnahan, Lead Teacher in the two-year-old classroom, roughly grabbed a child's hands and shook them in a jerking motion when the child attempted to grab an unknown object from the teacher's counter. Ms. Bresnahan also grabbed the child's chin, forcing the child to look straight at her face, and said “I am tired. This is not for you. Get away from my freakin’ counter.” G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 15, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. The word discipline means to teach and guide. Discipline is not punishment. The discipline standard should reflect an approach that prevents behavior problems by supporting children in learning appropriate social skills and emotional responses. Those that work with young children should care for children without ever resorting to physical punishment or abusive language. When a child needs assistance, needs to express feelings, needs, and wants, the adult should help the child learn strategies for dealing with any situation. Conventional discipline too easily slides into punishment. For example, if we embarrass children by singling them out as part of our discipline strategy, this is punishment. Punishment makes young children feel stressed, hurt, rejected, and angry; these feelings make it harder for children to learn emotional and social skills. When we punish children, we are actually making life more difficult for --the child, who feels rejected and unworthy and becomes more challenged in learning social skills --other children who worry for themselves and the punished child --adults who are not being the leaders they want to be At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 1024-401L Visit Date: 11/4/2024 Number Present: 48 Completed Date: 11/4/2024 Age: From 0 To 4 Total Minutes: 140 Time In: 09:00 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 95%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. One and two-year-old children were engaged in free play and toileting routines. Preschool-aged children were observed during free play in centers, accessing a variety of age-appropriate materials. Morning snack consisted of pop tarts, bananas, and water. Staff/child ratios were monitored and found to be in compliance today. Allegation #1: There is a concern that staff did not interact with a child in a nurturing and caring manner. This report is concerning an incident that took place on October 29, 2024, at 11:24 am, in the Jellyfish classroom. This space is used with two-year-old children. CaSandra Pittman, Administrator, was observing video footage of classrooms on her computer and noticed a concerning interaction between a child and caregiver. Today, two administrators (Benita Miller and CaSandra Pittman) and one caregiver (Kelis Floyd) were interviewed separately. In addition, the program offered video footage from the day of the incident. Staff reports were conclusive with the video footage observed. There were ten children, and two caregivers present the day of the incident. The footage showed the children and teachers moving about the classroom, cleaning up toys and organizing shelves. A child is seen reaching for an unknown object on the teacher’s counter. Sandra Bresnahan, Lead teacher, is seen roughly grabbing the child’s hand to stop her. The child appears to be moving away from the teacher, as she is grabbed again, by both hands in a rough jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she is heard saying in an angry tone “I am tired. This is not for you. Get away from my freakin’ counter.” Ms. Bresnahan then took the child’s left arm and jerked it up and down. The child is seen walking away, heading to the other side of the classroom to be with the second caregiver. The same day, Ms. Pittman met with Ms. Bresnahan and discussed the incident. Ms. Bresnahan did not receive a verbal or written write up and was allowed to return to her classroom for the rest of the day. The following day, Ms. Bresnahan called out of work. Ms. Pittman contacted human resources (HR) and reported the incident. She was instructed to send Ms. Bresnahan to the HR office upon reporting to duty the following day. Upon arrival the next morning, Ms. Bresnahan was sent to the HR office and resigned from her position. The child’s parents were made aware of the incident the same day. The child continues to be enrolled at the program. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is concern that inappropriate discipline was used. On October 29, 2024, at 11:24 am, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she spoke to her in an angry tone. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violations was observed and must be corrected immediately. Violation Number Comment Rule 872 Appropriate discipline practices were not followed. On October 29, 2024, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force her the child to look her straight in the face. .1803 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On October 29, 2024, Sandra Bresnahan, Lead Teacher in the two-year-old classroom, roughly grabbed a child's hands and shook them in a jerking motion when the child attempted to grab an unknown object from the teacher's counter. Ms. Bresnahan also grabbed the child's chin, forcing the child to look straight at her face, and said “I am tired. This is not for you. Get away from my freakin’ counter.” G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 15, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. The word discipline means to teach and guide. Discipline is not punishment. The discipline standard should reflect an approach that prevents behavior problems by supporting children in learning appropriate social skills and emotional responses. Those that work with young children should care for children without ever resorting to physical punishment or abusive language. When a child needs assistance, needs to express feelings, needs, and wants, the adult should help the child learn strategies for dealing with any situation. Conventional discipline too easily slides into punishment. For example, if we embarrass children by singling them out as part of our discipline strategy, this is punishment. Punishment makes young children feel stressed, hurt, rejected, and angry; these feelings make it harder for children to learn emotional and social skills. When we punish children, we are actually making life more difficult for --the child, who feels rejected and unworthy and becomes more challenged in learning social skills --other children who worry for themselves and the punished child --adults who are not being the leaders they want to be At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 1024-401L Visit Date: 11/4/2024 Number Present: 48 Completed Date: 11/4/2024 Age: From 0 To 4 Total Minutes: 140 Time In: 09:00 AM Time Out: 11:20 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 95%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. One and two-year-old children were engaged in free play and toileting routines. Preschool-aged children were observed during free play in centers, accessing a variety of age-appropriate materials. Morning snack consisted of pop tarts, bananas, and water. Staff/child ratios were monitored and found to be in compliance today. Allegation #1: There is a concern that staff did not interact with a child in a nurturing and caring manner. This report is concerning an incident that took place on October 29, 2024, at 11:24 am, in the Jellyfish classroom. This space is used with two-year-old children. CaSandra Pittman, Administrator, was observing video footage of classrooms on her computer and noticed a concerning interaction between a child and caregiver. Today, two administrators (Benita Miller and CaSandra Pittman) and one caregiver (Kelis Floyd) were interviewed separately. In addition, the program offered video footage from the day of the incident. Staff reports were conclusive with the video footage observed. There were ten children, and two caregivers present the day of the incident. The footage showed the children and teachers moving about the classroom, cleaning up toys and organizing shelves. A child is seen reaching for an unknown object on the teacher’s counter. Sandra Bresnahan, Lead teacher, is seen roughly grabbing the child’s hand to stop her. The child appears to be moving away from the teacher, as she is grabbed again, by both hands in a rough jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she is heard saying in an angry tone “I am tired. This is not for you. Get away from my freakin’ counter.” Ms. Bresnahan then took the child’s left arm and jerked it up and down. The child is seen walking away, heading to the other side of the classroom to be with the second caregiver. The same day, Ms. Pittman met with Ms. Bresnahan and discussed the incident. Ms. Bresnahan did not receive a verbal or written write up and was allowed to return to her classroom for the rest of the day. The following day, Ms. Bresnahan called out of work. Ms. Pittman contacted human resources (HR) and reported the incident. She was instructed to send Ms. Bresnahan to the HR office upon reporting to duty the following day. Upon arrival the next morning, Ms. Bresnahan was sent to the HR office and resigned from her position. The child’s parents were made aware of the incident the same day. The child continues to be enrolled at the program. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. Allegation #2: There is concern that inappropriate discipline was used. On October 29, 2024, at 11:24 am, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force the child to look her straight in the face as she spoke to her in an angry tone. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violations was observed and must be corrected immediately. Violation Number Comment Rule 872 Appropriate discipline practices were not followed. On October 29, 2024, Sandra Bresnahan, Lead teacher, in the two-year-old classroom roughly grabbed a child’s hand. When the child tried to move away, Ms. Bresnahan grabbed both hands in a rough, jerking motion. In the same moment, Ms. Bresnahan grabbed the child by the chin to force her the child to look her straight in the face. .1803 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On October 29, 2024, Sandra Bresnahan, Lead Teacher in the two-year-old classroom, roughly grabbed a child's hands and shook them in a jerking motion when the child attempted to grab an unknown object from the teacher's counter. Ms. Bresnahan also grabbed the child's chin, forcing the child to look straight at her face, and said “I am tired. This is not for you. Get away from my freakin’ counter.” G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before November 15, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATIONS CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. The word discipline means to teach and guide. Discipline is not punishment. The discipline standard should reflect an approach that prevents behavior problems by supporting children in learning appropriate social skills and emotional responses. Those that work with young children should care for children without ever resorting to physical punishment or abusive language. When a child needs assistance, needs to express feelings, needs, and wants, the adult should help the child learn strategies for dealing with any situation. Conventional discipline too easily slides into punishment. For example, if we embarrass children by singling them out as part of our discipline strategy, this is punishment. Punishment makes young children feel stressed, hurt, rejected, and angry; these feelings make it harder for children to learn emotional and social skills. When we punish children, we are actually making life more difficult for --the child, who feels rejected and unworthy and becomes more challenged in learning social skills --other children who worry for themselves and the punished child --adults who are not being the leaders they want to be At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2818 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0824-291L Visit Date: 8/26/2024 Number Present: 43 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 08:35 AM Time Out: 10:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 96%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. Toddlers were seated for morning snack, which consisted of pop tarts, bananas, and water. Children in the two-year-old classroom were being greeted, completing handwashing routines and playing in centers of their choice. Preschool-aged children were observed during outdoor play. Staff/child ratios were monitored and found to be in compliance today. Allegation: There is a concern that a child was not treated in a nurturing and caring manner. This report is concerning an observation that was made on July 30, 2024, in the Jellyfish classroom. This space is used with two-year-old children. The reporter stated observing one child sitting at a small table alone, with no other chairs positioned at the table. When the reporter asked the unidentified staff member “Why doesn’t he have a friend to eat with?” The staff member shrugged and said, “Oh, all the tables were full, and he likes to touch things.” Today, four staff members were interviewed separately. The two staff members (Sandra Bresnahan and Destiny Lewis) working with children in the Jellyfish classroom, stated they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. Ms. Miller, Assistant Administrator, stated she witnessed one occasion when she walked into the classroom and saw a child seated by himself at the table. Ms. Miller stated she asked staff members to move the isolated child immediately and seat him with his friends. I was able to observe video footage of lunch routines on July 30, 2024. The footage showed two round tables with five children seated at each and a small table with two children seated at it. Those three tables were placed within a small distance from each other. Near dramatic play, I observed another small (2-seater) table, placed further out from the other tables, with one child seated at it. The child did not appear upset, however; he was isolated from the group of friends. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violation was observed and must be corrected immediately. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 30, 2024, a two-year-old child was observed sitting at a table alone and away from his friends during lunch routines. The two staff members working with this age group stated that they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 06, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATION CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. OTHER: As discussed, I encourage you to reach out to either Smart Start of New Hanover County or Region 4 CCR&R to provide support regarding classroom management, with a focus on the big routines such as mealtimes for the two-year-old classroom. We discussed taking the time during your next staff meeting to review acceptable versus unacceptable expectations regarding staff member’s reactions to certain behaviors within their age groups. Discussing these issues often will help alleviate staff member’s frustrations and allow for open discussions amongst your team on how to handle the different challenges faced. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0824-291L Visit Date: 8/26/2024 Number Present: 43 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 08:35 AM Time Out: 10:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 96%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. Toddlers were seated for morning snack, which consisted of pop tarts, bananas, and water. Children in the two-year-old classroom were being greeted, completing handwashing routines and playing in centers of their choice. Preschool-aged children were observed during outdoor play. Staff/child ratios were monitored and found to be in compliance today. Allegation: There is a concern that a child was not treated in a nurturing and caring manner. This report is concerning an observation that was made on July 30, 2024, in the Jellyfish classroom. This space is used with two-year-old children. The reporter stated observing one child sitting at a small table alone, with no other chairs positioned at the table. When the reporter asked the unidentified staff member “Why doesn’t he have a friend to eat with?” The staff member shrugged and said, “Oh, all the tables were full, and he likes to touch things.” Today, four staff members were interviewed separately. The two staff members (Sandra Bresnahan and Destiny Lewis) working with children in the Jellyfish classroom, stated they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. Ms. Miller, Assistant Administrator, stated she witnessed one occasion when she walked into the classroom and saw a child seated by himself at the table. Ms. Miller stated she asked staff members to move the isolated child immediately and seat him with his friends. I was able to observe video footage of lunch routines on July 30, 2024. The footage showed two round tables with five children seated at each and a small table with two children seated at it. Those three tables were placed within a small distance from each other. Near dramatic play, I observed another small (2-seater) table, placed further out from the other tables, with one child seated at it. The child did not appear upset, however; he was isolated from the group of friends. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violation was observed and must be corrected immediately. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 30, 2024, a two-year-old child was observed sitting at a table alone and away from his friends during lunch routines. The two staff members working with this age group stated that they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 06, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATION CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. OTHER: As discussed, I encourage you to reach out to either Smart Start of New Hanover County or Region 4 CCR&R to provide support regarding classroom management, with a focus on the big routines such as mealtimes for the two-year-old classroom. We discussed taking the time during your next staff meeting to review acceptable versus unacceptable expectations regarding staff member’s reactions to certain behaviors within their age groups. Discussing these issues often will help alleviate staff member’s frustrations and allow for open discussions amongst your team on how to handle the different challenges faced. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: BONNIE SANDERS BURNEY CHILD DEVELOPMENT CENTER Facility ID: 65000493 Consultant: SHEREEN PICKETT Operation Type: Center Case Number: 0824-291L Visit Date: 8/26/2024 Number Present: 43 Completed Date: 8/26/2024 Age: From 0 To 5 Total Minutes: 120 Time In: 08:35 AM Time Out: 10:35 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of my unannounced visit is to investigate a report alleging violations of childcare requirements. Childcare requirements pertinent to this visit type were monitored. The allegation of this report was discussed with CaSandra Pittman, Administrator and Benita Miller, Assistant Administrator. You were given the opportunity to state your perceptions of the allegation and to share any pertinent information. This program currently operates with a Five-Star License, issued October 17, 2019, earning 7 points in Education, 7 points in Program, and 1 quality point for choosing a Programmatic Option. Restrictions on the permit include daytime care only; meets enhanced ratios minus one as outlined in 10A NCAC 09 .2818(c); and meets enhanced space. According to the NC Secretary of State website the corporation is current and active. The last annual compliance visit was conducted by your Child Care Consultant Shereen Pickett on January 16, 2024. Prior to this visit, this facility’s eighteen-month compliance history was 96%. All approved spaces were visited today. Infants received care based on individual needs, including diapering, feeding and napping routines. Mobile infants not involved in routine care were observed moving about the classroom, playing and interacting with their friends. Toddlers were seated for morning snack, which consisted of pop tarts, bananas, and water. Children in the two-year-old classroom were being greeted, completing handwashing routines and playing in centers of their choice. Preschool-aged children were observed during outdoor play. Staff/child ratios were monitored and found to be in compliance today. Allegation: There is a concern that a child was not treated in a nurturing and caring manner. This report is concerning an observation that was made on July 30, 2024, in the Jellyfish classroom. This space is used with two-year-old children. The reporter stated observing one child sitting at a small table alone, with no other chairs positioned at the table. When the reporter asked the unidentified staff member “Why doesn’t he have a friend to eat with?” The staff member shrugged and said, “Oh, all the tables were full, and he likes to touch things.” Today, four staff members were interviewed separately. The two staff members (Sandra Bresnahan and Destiny Lewis) working with children in the Jellyfish classroom, stated they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. Ms. Miller, Assistant Administrator, stated she witnessed one occasion when she walked into the classroom and saw a child seated by himself at the table. Ms. Miller stated she asked staff members to move the isolated child immediately and seat him with his friends. I was able to observe video footage of lunch routines on July 30, 2024. The footage showed two round tables with five children seated at each and a small table with two children seated at it. Those three tables were placed within a small distance from each other. Near dramatic play, I observed another small (2-seater) table, placed further out from the other tables, with one child seated at it. The child did not appear upset, however; he was isolated from the group of friends. Based on my observations, interviews with staff and my investigation, this allegation was substantiated. The following violation was observed and must be corrected immediately. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On July 30, 2024, a two-year-old child was observed sitting at a table alone and away from his friends during lunch routines. The two staff members working with this age group stated that they have placed children at a table separately during mealtimes to teach them boundaries because they can be distracting (screaming, throwing food) to other friends. G.S. 110-91(10) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 06, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. Due to the severity of the violation cited, follow-up visits will take place. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. TECHNICAL ASSITANCE REGARDING VIOLATION CITED: Child care rules require all children be attended to in a nurturing and appropriate manner. This can only be achieved when staff members recognize and accept age-appropriate behaviors and respond in ways consistent with what is developmentally appropriate for each child. Understanding the stages of children’s development is critical; for example, those that cry may not have the verbal ability to express their needs and/or wants; or, they may not have the skills yet to do so. Recognizing this will minimize staff member’s tendencies to become frustrated and use harsh tones or verbal directives with young children who are simply engaging in age-appropriate behaviors. Once you understand that certain challenging behaviors are “typical,” it should allow you to respond in a nurturing and appropriate manner. You must keep your frustration in check by reminding yourself that children are not born knowing how to control and process their emotions; this is learned through caregiver interactions, guidance, and experience over time. Help toddlers navigate their emotions. Recognize and name feelings, then offer guidance on how to manage them. Suggest jumping up and down or visiting the cozy area. Empathize with their feelings and provide acceptable choices to help them feel in control. Comfort them with warm, physical contact, or give them a safe space to work through their negative emotions. OTHER: As discussed, I encourage you to reach out to either Smart Start of New Hanover County or Region 4 CCR&R to provide support regarding classroom management, with a focus on the big routines such as mealtimes for the two-year-old classroom. We discussed taking the time during your next staff meeting to review acceptable versus unacceptable expectations regarding staff member’s reactions to certain behaviors within their age groups. Discussing these issues often will help alleviate staff member’s frustrations and allow for open discussions amongst your team on how to handle the different challenges faced. At the completion of the visit, this visit summary was reviewed, signed and a copy was left with you. Reach me at (910) 508-3228 or Shereen.pickett@dhhs.nc.gov with questions/concerns. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times