10A NCAC 09 .0701 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: CARLA HANCHEY-EDWARDS Operation Type: Center Case Number: Visit Date: 6/11/2025 Number Present: 45 Completed Date: 6/11/2025 Age: From 0 To 9 Total Minutes: 165 Time In: 09:20 AM Time Out: 12:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. During today’s visit I completed a walk-through of the facility with the Administrator C. Walker. The group size, supervision, ratio, capacity, and approved space were in compliance. The restrictions, Notice of Compliance and emergency care plan were posted. First Aid/CPR, storage of hazardous materials and the NC Child Care Summary of the Law were posted. I monitored the program requirements, furnishings, equipment and medications. The preschool children were observed playing outside and in activity areas in their classrooms. The school aged children were observed playing board games in their classroom. The infants were observed during tummy time with 2 staff members. The theme was art activities for Father’s Day. The lunch menu consisted of barbecue chicken, potatoes, cooked apples, rolls, and milk. This program currently operates with a Letter of Compliance issued 8/14/09. Your last fire drill and monthly playground inspections were completed 5/30/25. Your last EPR drill was a lockdown completed 5/30/25. I reminded you that an EPR drill must be completed every three months. Please keep all documentation on file for review. The last fire inspection was dated 1/3/25. Your last sanitation inspection was completed 12/10/24 with a superior rating. Please contact Environmental Health and your local fire inspector within 30 days of the due date to request an inspection to be completed. Once your inspections have been completed, mail or email them to me. I recommend that you place your due dates on a calendar or spreadsheet to help in maintaining compliance. There are two vans the facility uses to transport children and the inspection expires for the 2017 van on 4/30/26. The inspection expires for the 2019 van on 2/28/26. The insurance expires for both vans on 9/25/25. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have medical report prior to an employment date of 9/3/24. The medical report on file was dated 9/4/24. 10A NCAC 09 .0701(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member had not completed the Child Maltreatment training within the 90 days timeframe of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two (2) weeks of today’s visit. By June 25, 2025, please send me a letter addressing each violation, how the violations were corrected, and how compliance will be maintained in the future. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at carla.hanchey-edwards@dhhs.nc.gov Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. Technical assistance regarding the following items was reviewed with you today. During today’s visit I reviewed DCDEE’s website with you the provider documents and forms. I reminded you CPR/First aid training must be completed prior to the expiration date of the certification. Please be reminded all new staff must complete CPR/First aid and the recognizing and responding to suspicions of child maltreatment training within ninety days of employment. All flexibilities expired, except for the flexibilities related to the star rated license. I reminded you that the health and safety training courses have been relocated from Pro-Solutions to Moodle on the DCDEE website and they are free of charge. I discussed various other training resources, including those online and in-person. Remember continuing professional development training provides you and your staff with the knowledge and skills needed to provide a quality child care program. Please be reminded that the health and safety training courses are required to be completed every five years. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Clean Classrooms for Carolina Kids is a program designed to identify and eliminate exposure to lead and asbestos hazards in buildings. By May 31, 2025, all facilities must be enrolled for lead in paint, and water, and asbestos at www.cleanwaterforuskids.org/carolina. Additional information and sign up is available on the website www.cleanwaterforuskids.org/carolina. Additional information and resources for Pathways to the Stars regarding the proposed QRIS rules are available at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization . For the most up to date information, copies of sample forms, and copies of the child care requirements, you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov Please contact me at 910-824-0500 or email at carla.hanchey-edwards@dhhs.nc.gov if I may be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-90 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: CARLA HANCHEY-EDWARDS Operation Type: Center Case Number: Visit Date: 6/11/2025 Number Present: 45 Completed Date: 6/11/2025 Age: From 0 To 9 Total Minutes: 165 Time In: 09:20 AM Time Out: 12:05 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable child care requirements during an annual compliance visit. During today’s visit I completed a walk-through of the facility with the Administrator C. Walker. The group size, supervision, ratio, capacity, and approved space were in compliance. The restrictions, Notice of Compliance and emergency care plan were posted. First Aid/CPR, storage of hazardous materials and the NC Child Care Summary of the Law were posted. I monitored the program requirements, furnishings, equipment and medications. The preschool children were observed playing outside and in activity areas in their classrooms. The school aged children were observed playing board games in their classroom. The infants were observed during tummy time with 2 staff members. The theme was art activities for Father’s Day. The lunch menu consisted of barbecue chicken, potatoes, cooked apples, rolls, and milk. This program currently operates with a Letter of Compliance issued 8/14/09. Your last fire drill and monthly playground inspections were completed 5/30/25. Your last EPR drill was a lockdown completed 5/30/25. I reminded you that an EPR drill must be completed every three months. Please keep all documentation on file for review. The last fire inspection was dated 1/3/25. Your last sanitation inspection was completed 12/10/24 with a superior rating. Please contact Environmental Health and your local fire inspector within 30 days of the due date to request an inspection to be completed. Once your inspections have been completed, mail or email them to me. I recommend that you place your due dates on a calendar or spreadsheet to help in maintaining compliance. There are two vans the facility uses to transport children and the inspection expires for the 2017 van on 4/30/26. The inspection expires for the 2019 van on 2/28/26. The insurance expires for both vans on 9/25/25. The following violations were documented during today’s visit. Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff member did not have medical report prior to an employment date of 9/3/24. The medical report on file was dated 9/4/24. 10A NCAC 09 .0701(a) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member had not completed the Child Maltreatment training within the 90 days timeframe of employment. .1102(g) All violations must be corrected immediately. A compliance letter is due to me within two (2) weeks of today’s visit. By June 25, 2025, please send me a letter addressing each violation, how the violations were corrected, and how compliance will be maintained in the future. In your letter, be sure to include your facility name, facility ID number and each item number for the violation cited. You may submit the letter to me electronically at carla.hanchey-edwards@dhhs.nc.gov Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. Technical assistance regarding the following items was reviewed with you today. During today’s visit I reviewed DCDEE’s website with you the provider documents and forms. I reminded you CPR/First aid training must be completed prior to the expiration date of the certification. Please be reminded all new staff must complete CPR/First aid and the recognizing and responding to suspicions of child maltreatment training within ninety days of employment. All flexibilities expired, except for the flexibilities related to the star rated license. I reminded you that the health and safety training courses have been relocated from Pro-Solutions to Moodle on the DCDEE website and they are free of charge. I discussed various other training resources, including those online and in-person. Remember continuing professional development training provides you and your staff with the knowledge and skills needed to provide a quality child care program. Please be reminded that the health and safety training courses are required to be completed every five years. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Clean Classrooms for Carolina Kids is a program designed to identify and eliminate exposure to lead and asbestos hazards in buildings. By May 31, 2025, all facilities must be enrolled for lead in paint, and water, and asbestos at www.cleanwaterforuskids.org/carolina. Additional information and sign up is available on the website www.cleanwaterforuskids.org/carolina. Additional information and resources for Pathways to the Stars regarding the proposed QRIS rules are available at https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization . For the most up to date information, copies of sample forms, and copies of the child care requirements, you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov Please contact me at 910-824-0500 or email at carla.hanchey-edwards@dhhs.nc.gov if I may be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0325-042L Visit Date: 3/10/2025 Number Present: 50 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint report received by the Division of Child Development and Early Education (DCDEE) received on March 4, 2025 alleging violations of the child care requirements. Tanya Herring, Licensing Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, Ms. C. Walker. We were accompanied as we completed a general walk-through of the indoor and outdoor environment. There were a total of fifty (50) children present. Children were observed during free play, teacher directed activities, and completing routine tasks. Limited monitoring of the child care requirements occurred during today’s visit. The Notice of Compliance was posted. The allegations are as follows: -A concern that children were cared for in an unsafe environment -A concern that a staff member falsified records During today’s visit, the allegations were shared with Ms. Walker and she was given an opportunity to share her perspective surrounding the allegations. In addition, we interviewed six (6) staff members who may have knowledge surrounding the allegations. We monitored a total of two (2) staff files, two (2) children’s records and a sample of program records. The information obtained during today’s visit is as follows: On the morning of February 27, 2025, two caregivers working in the classroom designated for infants were involved in a verbal dispute regarding scheduling and the completion of paperwork in the classroom, such as attendance records. Following the dispute, witnesses observed one caregiver in the hallway just outside of the classroom designated for infants, crying and visibly upset, making statements that the other teacher “assaulted” her. Witnesses state that no one observed what occurred in the classroom prior to the exchange that occurred in the hallway, but that the exchange in the hallway was loud and in the presence of children. The infants were heard crying shortly after the exchange. Witnesses state that following the incident, the caregiver that made the allegation was not seen for the rest of the day and not again until noon the following day. According to Ms. Walker, the caregiver inquired about what disciplinary actions would follow after her allegations. When Ms. Walker explained that she was not prepared to make a decision, the caregiver submitted her two week notice. Ms. Walker stated that she did not return to work at the facility. There was no evidence of any falsified records observed during today’s visit. Therefore, based on observations and statements made by staff, the allegation regarding children being cared for in an unsafe environment is SUBSTANTIATED. However, the allegation regarding a staff member falsifying records is UNSUBSTANTATIATED. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in space 6 and space 8. GS 110-91(12); .0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Current menus were not posted in spaces 4, 6 and 7. 10A NCAC 09 .0901(b) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's hands were not washed prior to being placed in a high chair and given a snack. 15A NCAC 18A .2803(c) 807 A safe indoor and outdoor environment was not provided for the children. On February 27, 2025, two staff members were involved in verbal dispute that included yelling and screaming. The dispute occurred in the presence of children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 6, a container of saline solution dispensed from an aerosol can was stored in an unlocked medicine box. In space 7, a can of Lysol air freshener, Clorox wipes and Spic & Span all purpose cleaner were stored in an unlocked cabinet. .2820(b) 871 Center staff did not comply with the safe sleep policy. An infant under the age of 12 months was left in a swing to sleep. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation with visually checking on sleeping infants aged 12 months or younger was not completed for one child. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's adopted safe sleep policy was not posted in the classroom designated for infants as required by the rule. .0606(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee with a hire date of January 8, 2025 did not receive 16 hours of orientation as required by the rule. .1101(a) 1301 Center did not maintain a record of daily attendance. Daily attendance was not completed in the space designated for infants. GS 110-91(9) 9999 A violation was found for which there is no item number. In space 4, an open bag of animal crackers were not stored in an air tight container. In order to comply with the NC Laws and Rules, any violations cited today must be corrected immediately. A compliance letter must be sent to me by March 24, 2025. The letter must address each violation explain how it has been corrected and how compliance will be maintained in the future. If the letter is not received by the date listed a return visit will be made to the child care center. Please send this to Teraesa.leak@dhhs.nc.gov and include the following: *Facility name *Facility ID number *Each item number The allegations and subsequent violations are serious in nature as they directly impact the health and safety of children. As a result, the DCDEE may take an Administrative Action against the facility. You will receive written notification should this occur. In addition, routine monitoring visits may occur to ensure ongoing compliance with the child care requirements. TECHNICAL ASSISTANCE: All medications, personal items such as purses and bookbags, and products that are hazardous to children must be locked. This includes any product dispensed from an aerosol can. I informed staff during today’s visit that only locks requiring a combination, key or magnet meet the requirements for locked storage. Please remember that leaving the key in the lock does not meet the requirements. Orientation for new staff is crucial to the success of the child care program. It should include all the required trainings, a thorough review of policies and procedures, and the completion of all necessary paperwork. This ensures that new employees are well-prepared, informed, and equipped to contribute effectively to the program. A copy of the adopted safe sleep policy is not posted in the classroom designated for infants as required by the rule. Prior to the enrollment of infants under 12 months of age, please ensure that the policy addresses each of the questions asked, has an effective date and is reviewed with each family prior to placing in the children’s file. Safe sleep logs are required to be completed every fifteen (15) minutes and documented on the individual child’s safe sleep log. Infants under 12 months of age are prohibited from sleeping in sitting devices, including car safety seats, strollers, swings, and infant carriers. Infants that fall asleep in sitting devices shall be moved to a crib, bassinet, play pen, mat, or cot. Upon our arrival to the facility, we were accompanied to the infant room where we observed an infant asleep in a swing. The caregiver was instructed to move the child to her crib. A violation was noted and technical assistance was offered. However, prior to the conclusion of today’s visit, all five (5) children in the classroom designated for infants were observed sound asleep in bouncy seats and/or swings. Four (4) of the children are under 12 months old. We again reminded the caregiver, I. Sholar, that the infants that fall asleep in a sitting device must be moved to their assigned cribs. Thank you for your time today. Please feel free to contact me with any questions regarding today’s visit. I can be reached Teraesa.Leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0606 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0325-042L Visit Date: 3/10/2025 Number Present: 50 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint report received by the Division of Child Development and Early Education (DCDEE) received on March 4, 2025 alleging violations of the child care requirements. Tanya Herring, Licensing Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, Ms. C. Walker. We were accompanied as we completed a general walk-through of the indoor and outdoor environment. There were a total of fifty (50) children present. Children were observed during free play, teacher directed activities, and completing routine tasks. Limited monitoring of the child care requirements occurred during today’s visit. The Notice of Compliance was posted. The allegations are as follows: -A concern that children were cared for in an unsafe environment -A concern that a staff member falsified records During today’s visit, the allegations were shared with Ms. Walker and she was given an opportunity to share her perspective surrounding the allegations. In addition, we interviewed six (6) staff members who may have knowledge surrounding the allegations. We monitored a total of two (2) staff files, two (2) children’s records and a sample of program records. The information obtained during today’s visit is as follows: On the morning of February 27, 2025, two caregivers working in the classroom designated for infants were involved in a verbal dispute regarding scheduling and the completion of paperwork in the classroom, such as attendance records. Following the dispute, witnesses observed one caregiver in the hallway just outside of the classroom designated for infants, crying and visibly upset, making statements that the other teacher “assaulted” her. Witnesses state that no one observed what occurred in the classroom prior to the exchange that occurred in the hallway, but that the exchange in the hallway was loud and in the presence of children. The infants were heard crying shortly after the exchange. Witnesses state that following the incident, the caregiver that made the allegation was not seen for the rest of the day and not again until noon the following day. According to Ms. Walker, the caregiver inquired about what disciplinary actions would follow after her allegations. When Ms. Walker explained that she was not prepared to make a decision, the caregiver submitted her two week notice. Ms. Walker stated that she did not return to work at the facility. There was no evidence of any falsified records observed during today’s visit. Therefore, based on observations and statements made by staff, the allegation regarding children being cared for in an unsafe environment is SUBSTANTIATED. However, the allegation regarding a staff member falsifying records is UNSUBSTANTATIATED. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in space 6 and space 8. GS 110-91(12); .0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Current menus were not posted in spaces 4, 6 and 7. 10A NCAC 09 .0901(b) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's hands were not washed prior to being placed in a high chair and given a snack. 15A NCAC 18A .2803(c) 807 A safe indoor and outdoor environment was not provided for the children. On February 27, 2025, two staff members were involved in verbal dispute that included yelling and screaming. The dispute occurred in the presence of children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 6, a container of saline solution dispensed from an aerosol can was stored in an unlocked medicine box. In space 7, a can of Lysol air freshener, Clorox wipes and Spic & Span all purpose cleaner were stored in an unlocked cabinet. .2820(b) 871 Center staff did not comply with the safe sleep policy. An infant under the age of 12 months was left in a swing to sleep. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation with visually checking on sleeping infants aged 12 months or younger was not completed for one child. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's adopted safe sleep policy was not posted in the classroom designated for infants as required by the rule. .0606(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee with a hire date of January 8, 2025 did not receive 16 hours of orientation as required by the rule. .1101(a) 1301 Center did not maintain a record of daily attendance. Daily attendance was not completed in the space designated for infants. GS 110-91(9) 9999 A violation was found for which there is no item number. In space 4, an open bag of animal crackers were not stored in an air tight container. In order to comply with the NC Laws and Rules, any violations cited today must be corrected immediately. A compliance letter must be sent to me by March 24, 2025. The letter must address each violation explain how it has been corrected and how compliance will be maintained in the future. If the letter is not received by the date listed a return visit will be made to the child care center. Please send this to Teraesa.leak@dhhs.nc.gov and include the following: *Facility name *Facility ID number *Each item number The allegations and subsequent violations are serious in nature as they directly impact the health and safety of children. As a result, the DCDEE may take an Administrative Action against the facility. You will receive written notification should this occur. In addition, routine monitoring visits may occur to ensure ongoing compliance with the child care requirements. TECHNICAL ASSISTANCE: All medications, personal items such as purses and bookbags, and products that are hazardous to children must be locked. This includes any product dispensed from an aerosol can. I informed staff during today’s visit that only locks requiring a combination, key or magnet meet the requirements for locked storage. Please remember that leaving the key in the lock does not meet the requirements. Orientation for new staff is crucial to the success of the child care program. It should include all the required trainings, a thorough review of policies and procedures, and the completion of all necessary paperwork. This ensures that new employees are well-prepared, informed, and equipped to contribute effectively to the program. A copy of the adopted safe sleep policy is not posted in the classroom designated for infants as required by the rule. Prior to the enrollment of infants under 12 months of age, please ensure that the policy addresses each of the questions asked, has an effective date and is reviewed with each family prior to placing in the children’s file. Safe sleep logs are required to be completed every fifteen (15) minutes and documented on the individual child’s safe sleep log. Infants under 12 months of age are prohibited from sleeping in sitting devices, including car safety seats, strollers, swings, and infant carriers. Infants that fall asleep in sitting devices shall be moved to a crib, bassinet, play pen, mat, or cot. Upon our arrival to the facility, we were accompanied to the infant room where we observed an infant asleep in a swing. The caregiver was instructed to move the child to her crib. A violation was noted and technical assistance was offered. However, prior to the conclusion of today’s visit, all five (5) children in the classroom designated for infants were observed sound asleep in bouncy seats and/or swings. Four (4) of the children are under 12 months old. We again reminded the caregiver, I. Sholar, that the infants that fall asleep in a sitting device must be moved to their assigned cribs. Thank you for your time today. Please feel free to contact me with any questions regarding today’s visit. I can be reached Teraesa.Leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0901 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0325-042L Visit Date: 3/10/2025 Number Present: 50 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint report received by the Division of Child Development and Early Education (DCDEE) received on March 4, 2025 alleging violations of the child care requirements. Tanya Herring, Licensing Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, Ms. C. Walker. We were accompanied as we completed a general walk-through of the indoor and outdoor environment. There were a total of fifty (50) children present. Children were observed during free play, teacher directed activities, and completing routine tasks. Limited monitoring of the child care requirements occurred during today’s visit. The Notice of Compliance was posted. The allegations are as follows: -A concern that children were cared for in an unsafe environment -A concern that a staff member falsified records During today’s visit, the allegations were shared with Ms. Walker and she was given an opportunity to share her perspective surrounding the allegations. In addition, we interviewed six (6) staff members who may have knowledge surrounding the allegations. We monitored a total of two (2) staff files, two (2) children’s records and a sample of program records. The information obtained during today’s visit is as follows: On the morning of February 27, 2025, two caregivers working in the classroom designated for infants were involved in a verbal dispute regarding scheduling and the completion of paperwork in the classroom, such as attendance records. Following the dispute, witnesses observed one caregiver in the hallway just outside of the classroom designated for infants, crying and visibly upset, making statements that the other teacher “assaulted” her. Witnesses state that no one observed what occurred in the classroom prior to the exchange that occurred in the hallway, but that the exchange in the hallway was loud and in the presence of children. The infants were heard crying shortly after the exchange. Witnesses state that following the incident, the caregiver that made the allegation was not seen for the rest of the day and not again until noon the following day. According to Ms. Walker, the caregiver inquired about what disciplinary actions would follow after her allegations. When Ms. Walker explained that she was not prepared to make a decision, the caregiver submitted her two week notice. Ms. Walker stated that she did not return to work at the facility. There was no evidence of any falsified records observed during today’s visit. Therefore, based on observations and statements made by staff, the allegation regarding children being cared for in an unsafe environment is SUBSTANTIATED. However, the allegation regarding a staff member falsifying records is UNSUBSTANTATIATED. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in space 6 and space 8. GS 110-91(12); .0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Current menus were not posted in spaces 4, 6 and 7. 10A NCAC 09 .0901(b) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's hands were not washed prior to being placed in a high chair and given a snack. 15A NCAC 18A .2803(c) 807 A safe indoor and outdoor environment was not provided for the children. On February 27, 2025, two staff members were involved in verbal dispute that included yelling and screaming. The dispute occurred in the presence of children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 6, a container of saline solution dispensed from an aerosol can was stored in an unlocked medicine box. In space 7, a can of Lysol air freshener, Clorox wipes and Spic & Span all purpose cleaner were stored in an unlocked cabinet. .2820(b) 871 Center staff did not comply with the safe sleep policy. An infant under the age of 12 months was left in a swing to sleep. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation with visually checking on sleeping infants aged 12 months or younger was not completed for one child. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's adopted safe sleep policy was not posted in the classroom designated for infants as required by the rule. .0606(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee with a hire date of January 8, 2025 did not receive 16 hours of orientation as required by the rule. .1101(a) 1301 Center did not maintain a record of daily attendance. Daily attendance was not completed in the space designated for infants. GS 110-91(9) 9999 A violation was found for which there is no item number. In space 4, an open bag of animal crackers were not stored in an air tight container. In order to comply with the NC Laws and Rules, any violations cited today must be corrected immediately. A compliance letter must be sent to me by March 24, 2025. The letter must address each violation explain how it has been corrected and how compliance will be maintained in the future. If the letter is not received by the date listed a return visit will be made to the child care center. Please send this to Teraesa.leak@dhhs.nc.gov and include the following: *Facility name *Facility ID number *Each item number The allegations and subsequent violations are serious in nature as they directly impact the health and safety of children. As a result, the DCDEE may take an Administrative Action against the facility. You will receive written notification should this occur. In addition, routine monitoring visits may occur to ensure ongoing compliance with the child care requirements. TECHNICAL ASSISTANCE: All medications, personal items such as purses and bookbags, and products that are hazardous to children must be locked. This includes any product dispensed from an aerosol can. I informed staff during today’s visit that only locks requiring a combination, key or magnet meet the requirements for locked storage. Please remember that leaving the key in the lock does not meet the requirements. Orientation for new staff is crucial to the success of the child care program. It should include all the required trainings, a thorough review of policies and procedures, and the completion of all necessary paperwork. This ensures that new employees are well-prepared, informed, and equipped to contribute effectively to the program. A copy of the adopted safe sleep policy is not posted in the classroom designated for infants as required by the rule. Prior to the enrollment of infants under 12 months of age, please ensure that the policy addresses each of the questions asked, has an effective date and is reviewed with each family prior to placing in the children’s file. Safe sleep logs are required to be completed every fifteen (15) minutes and documented on the individual child’s safe sleep log. Infants under 12 months of age are prohibited from sleeping in sitting devices, including car safety seats, strollers, swings, and infant carriers. Infants that fall asleep in sitting devices shall be moved to a crib, bassinet, play pen, mat, or cot. Upon our arrival to the facility, we were accompanied to the infant room where we observed an infant asleep in a swing. The caregiver was instructed to move the child to her crib. A violation was noted and technical assistance was offered. However, prior to the conclusion of today’s visit, all five (5) children in the classroom designated for infants were observed sound asleep in bouncy seats and/or swings. Four (4) of the children are under 12 months old. We again reminded the caregiver, I. Sholar, that the infants that fall asleep in a sitting device must be moved to their assigned cribs. Thank you for your time today. Please feel free to contact me with any questions regarding today’s visit. I can be reached Teraesa.Leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: TERAESA LEAK Operation Type: Center Case Number: 0325-042L Visit Date: 3/10/2025 Number Present: 50 Completed Date: 3/10/2025 Age: From 0 To 5 Total Minutes: 330 Time In: 10:00 AM Time Out: 03:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint report received by the Division of Child Development and Early Education (DCDEE) received on March 4, 2025 alleging violations of the child care requirements. Tanya Herring, Licensing Consultant, accompanied me during today’s visit. Upon our arrival, we were greeted by the administrator, Ms. C. Walker. We were accompanied as we completed a general walk-through of the indoor and outdoor environment. There were a total of fifty (50) children present. Children were observed during free play, teacher directed activities, and completing routine tasks. Limited monitoring of the child care requirements occurred during today’s visit. The Notice of Compliance was posted. The allegations are as follows: -A concern that children were cared for in an unsafe environment -A concern that a staff member falsified records During today’s visit, the allegations were shared with Ms. Walker and she was given an opportunity to share her perspective surrounding the allegations. In addition, we interviewed six (6) staff members who may have knowledge surrounding the allegations. We monitored a total of two (2) staff files, two (2) children’s records and a sample of program records. The information obtained during today’s visit is as follows: On the morning of February 27, 2025, two caregivers working in the classroom designated for infants were involved in a verbal dispute regarding scheduling and the completion of paperwork in the classroom, such as attendance records. Following the dispute, witnesses observed one caregiver in the hallway just outside of the classroom designated for infants, crying and visibly upset, making statements that the other teacher “assaulted” her. Witnesses state that no one observed what occurred in the classroom prior to the exchange that occurred in the hallway, but that the exchange in the hallway was loud and in the presence of children. The infants were heard crying shortly after the exchange. Witnesses state that following the incident, the caregiver that made the allegation was not seen for the rest of the day and not again until noon the following day. According to Ms. Walker, the caregiver inquired about what disciplinary actions would follow after her allegations. When Ms. Walker explained that she was not prepared to make a decision, the caregiver submitted her two week notice. Ms. Walker stated that she did not return to work at the facility. There was no evidence of any falsified records observed during today’s visit. Therefore, based on observations and statements made by staff, the allegation regarding children being cared for in an unsafe environment is SUBSTANTIATED. However, the allegation regarding a staff member falsifying records is UNSUBSTANTATIATED. The following violations were cited during today’s visit: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. A current activity plan was not posted in space 6 and space 8. GS 110-91(12); .0508(a) 526 Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Current menus were not posted in spaces 4, 6 and 7. 10A NCAC 09 .0901(b) 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. A child's hands were not washed prior to being placed in a high chair and given a snack. 15A NCAC 18A .2803(c) 807 A safe indoor and outdoor environment was not provided for the children. On February 27, 2025, two staff members were involved in verbal dispute that included yelling and screaming. The dispute occurred in the presence of children. 10A NCAC 09 .0601(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 6, a container of saline solution dispensed from an aerosol can was stored in an unlocked medicine box. In space 7, a can of Lysol air freshener, Clorox wipes and Spic & Span all purpose cleaner were stored in an unlocked cabinet. .2820(b) 871 Center staff did not comply with the safe sleep policy. An infant under the age of 12 months was left in a swing to sleep. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Documentation with visually checking on sleeping infants aged 12 months or younger was not completed for one child. .0606(g) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. The center's adopted safe sleep policy was not posted in the classroom designated for infants as required by the rule. .0606(b) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. An employee with a hire date of January 8, 2025 did not receive 16 hours of orientation as required by the rule. .1101(a) 1301 Center did not maintain a record of daily attendance. Daily attendance was not completed in the space designated for infants. GS 110-91(9) 9999 A violation was found for which there is no item number. In space 4, an open bag of animal crackers were not stored in an air tight container. In order to comply with the NC Laws and Rules, any violations cited today must be corrected immediately. A compliance letter must be sent to me by March 24, 2025. The letter must address each violation explain how it has been corrected and how compliance will be maintained in the future. If the letter is not received by the date listed a return visit will be made to the child care center. Please send this to Teraesa.leak@dhhs.nc.gov and include the following: *Facility name *Facility ID number *Each item number The allegations and subsequent violations are serious in nature as they directly impact the health and safety of children. As a result, the DCDEE may take an Administrative Action against the facility. You will receive written notification should this occur. In addition, routine monitoring visits may occur to ensure ongoing compliance with the child care requirements. TECHNICAL ASSISTANCE: All medications, personal items such as purses and bookbags, and products that are hazardous to children must be locked. This includes any product dispensed from an aerosol can. I informed staff during today’s visit that only locks requiring a combination, key or magnet meet the requirements for locked storage. Please remember that leaving the key in the lock does not meet the requirements. Orientation for new staff is crucial to the success of the child care program. It should include all the required trainings, a thorough review of policies and procedures, and the completion of all necessary paperwork. This ensures that new employees are well-prepared, informed, and equipped to contribute effectively to the program. A copy of the adopted safe sleep policy is not posted in the classroom designated for infants as required by the rule. Prior to the enrollment of infants under 12 months of age, please ensure that the policy addresses each of the questions asked, has an effective date and is reviewed with each family prior to placing in the children’s file. Safe sleep logs are required to be completed every fifteen (15) minutes and documented on the individual child’s safe sleep log. Infants under 12 months of age are prohibited from sleeping in sitting devices, including car safety seats, strollers, swings, and infant carriers. Infants that fall asleep in sitting devices shall be moved to a crib, bassinet, play pen, mat, or cot. Upon our arrival to the facility, we were accompanied to the infant room where we observed an infant asleep in a swing. The caregiver was instructed to move the child to her crib. A violation was noted and technical assistance was offered. However, prior to the conclusion of today’s visit, all five (5) children in the classroom designated for infants were observed sound asleep in bouncy seats and/or swings. Four (4) of the children are under 12 months old. We again reminded the caregiver, I. Sholar, that the infants that fall asleep in a sitting device must be moved to their assigned cribs. Thank you for your time today. Please feel free to contact me with any questions regarding today’s visit. I can be reached Teraesa.Leak@dhhs.nc.gov or by phone at 919-971-7765. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: DAY CARE AT PINHOOK Facility ID: 31000173 Consultant: CARLA HANCHEY-EDWARDS Operation Type: Center Case Number: Visit Date: 2/12/2025 Number Present: 53 Completed Date: 2/12/2025 Age: From 0 To 5 Total Minutes: 130 Time In: 09:30 AM Time Out: 11:40 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements during a routine unannounced visit. Upon arrival I was greeted by Ms. Runyon, the teacher for school-aged children, who stated she would contact the Administrator, Ms. Walker and let her know I was present. Ms. Runyon stated the Administrator; Ms. Walker was on her way to the facility. The Administrator arrived shortly and accompanied me on the walk-through and assisted with today’s visit. The group size, supervision, ratio, capacity and approved space were in compliance. The restrictions, license and emergency care plan were posted. First Aid/CPR, storage of hazardous materials and the NC Child Care Summary of the Law was posted. I monitored the program requirements, furnishings and equipment, outdoor area, and medications. One infant was observed sleeping in a crib on its back and one infant was being held and fed by a staff member. The other infants were observed playing with toys on the soft cushion area with a staff member. The two groups of toddlers were observed playing in activity areas inside their classrooms. The two- year- old children were observed during morning group time. There are two classrooms of preschool children one was observed playing in activity areas, while the other preschool group was observed during morning group time. The school-aged children were not present during the time of the visit. The lunch menu for today consisted of macaroni with cheese, ham, string beans, mandarin oranges or pineapple, and milk. This program currently operates with a Letter of Compliance issued 8/14/09. Your last fire drill was completed, 1/31/25 and your last monthly outdoor playground inspection was dated 1/31/25. Your last EPR drill was a lockdown completed 11/27/24. You stated you have another EPR drill scheduled for February 2025. I reminded you that an EPR drill must be completed every three months. Please keep all documentation on file for review. Your last fire inspection was dated 1/3/25 and prior to the visit I had received the copy. Your last sanitation inspection was completed 12/10/24 with a superior rating and 0 demerits. Please contact Environmental Health and your local fire inspector within 30 days of the due date to request an inspection to be completed. Once your inspections have been completed, mail or email them to me. I recommend that you place your due dates on a calendar or spreadsheet to help you maintain compliance. One violation was documented and corrected during the visit. Violation Number Comment Rule 533 Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two bottles in the infant room refrigerator were labled with a date of 2/11/25 and they were removed. 15A NCAC 18A .2804(d) Childcare licensing requirements are established to ensure a safe and healthy childcare environment. Therefore, it is important for you to be knowledgeable of all of the licensing requirements that apply to your type of program. It is your responsibility to maintain compliance with all of the applicable laws and rules at all times. The best way for you to make sure that you are meeting all requirements is to periodically review the childcare law and rules. Technical assistance regarding the following items were reviewed with you today. All flexibilities expired, except for the flexibilities related to the star rated license. During today's visit we reviewed the importance of staff checking to make sure the infants bottles brought from home are labeled and dated daily. You stated the parents prepare and date the bottles and you will remind your staff to double check the bottles each morning for labeling and correct dates. I reminded you the health and safety trainings have been relocated from Pro-Solutions to Moodle on the DCDEE website and they are free of charge. I discussed various other training resources, including those online and in-person. Remember continuing professional development training provides you and your staff with the knowledge and skills needed to provide a quality child care program. Please be reminded the health and safety training courses are required to be completed every five years. CBC Provider Portal Technical Assistance & Notification to the Division of New Hires or Residents Technical Assistance Guidance As stated in G.S. 110-90.2 & .2703(r) child care operators are to notify the Division of any new child care providers working who were hired or moved into the child care facility within five business days. The process of notifying the Division has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Clean Classrooms for Carolina Kids is a program designed to identify and eliminate exposure to lead and asbestos hazards in buildings. By May 31, 2025, all facilities must enroll for lead in paint, and water, and asbestos at www.cleanwaterforuskids.org/carolina. Additional information and sign up is available on the website www.cleanwaterforuskids.org/carolina. For the most up to date information, copies of sample forms, and copies of the child care requirements, you were encouraged to periodically visit the Division's website and click on the What’s New tab at www.ncchildcare.nc.gov Please contact me at 910-824-0500 or email at carla.hanchey-edwards@dhhs.nc.gov if I may be of assistance. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.