Lov -N- Care Childcare Home

GS 110-91 · Violation

Name of Operation: LOV -N- CARE CHILDCARE HOME Facility ID: 92003612 Consultant: SHAMEQUA WILKERSON-HARRIS Operation Type: Family CC Home Case Number: Visit Date: 3/4/2025 Number Present: 4 Completed Date: 3/4/2025 Age: From 0 To 3 Total Minutes: 155 Time In: 09:30 AM Time Out: 12:05 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to assess applicable child-care requirements during your annual compliance visit. The Family Child Care Home Provider, Cynthia Hunter, was present and assisted me during today’s visit. I completed a general walk-through of the children’s space, outside play area, kitchen area and bathroom. At the time of the visit, there were four (4) children present, infant to three (3) years old. The children were observed having free play, singing, completing routine tasks, and interacting with the provider. LICENSE STATUS Currently this program operates with a Three-Star License issued January 31, 2020. The program earned four (4) points in staff education, two (2) points in program standards, and one (1) quality point. MONITORING During today’s visit, a full assessment was conducted, monitoring all spaces occupied by the children including the outside play environment. The provider’s and children’s files were reviewed. All spaces were monitored for supervision, child capacity, materials, and equipment. The program records were reviewed for current inspections. The provider does have a child under 12 months enrolled at this time, therefore safe sleep requirements were not monitored and found not in compliance. No children enrolled have medications or medical care plans at this time, so these requirements were not monitored. Transportation is not provided; therefore, these requirements were not monitored. --PROGRAM RECORDS *The last documented fire drill, shelter-in-place/lockdown, and playground inspection were unable to be monitored. The provider was unable to find documentation. The following violations were observed and documented during today’s visit. Violation Number Comment Rule 714 Monthly check for hazards on the outdoor play area was not completed using a form supplied by the Division. The outdoor play inspection was not available during today's visit. 10A NCAC .1721(e)(5)(A-F) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. Three children enrolled did not have immunization records on file. GS 110-91(1); .1721(a)(2) 1821 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of 30 days. A child under 12 months did not have documentation of visually checking when the child is sleeping. .1724(a)(8)&(f) 1853 The operator did not conduct a monthly fire drill. The records for the monthly fire drill was not available during today's visit. .1719(a)(15) & .1721( e)(2) 1854 The operator did not conduct a quarterly lockdown or shelter-in-place drill and or the drill record was incomplete. The records for the quarterly lockdown/shelter in place drills were not available to be monitored during today's visit. .1719(a )(16) & .1721(e )(7) 1892 Application was not on file for each enrolled child, including his/her own preschool child(ren) who are not school-age. A child enrolled on 3/3/25 did not have an application on file. .1721(a)(3) To comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be received on or before March 18, 2025, letter must address each violation, explain how it has been corrected and how the violation will maintain compliance in the future. Please make sure to include: -Facility name -Facility ID number -Each item number The letter can be emailed to Shamequa.Wilkerson-Harris@dhhs.nc.gov or mailed to: Shamequa Wilkerson-Harris 300 Sugar Maple Avenue Wake Forest, NC 27587 COMPLIANCE HISTORY Prior to today’s visit, the program’s compliance history was 97%. According to NC General Statue 110-90(4)(d) requires all child care facilities to maintain a compliance history score of at least 75% for the past eighteen months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action. TECHNICAL ASSISTANCE The following items were discussed during today’s visit to help you maintain quality within your program and to prevent further violations. CHILDREN FILES During today’s visit a child enrolled on 3/3/25 did not have a file. The provider stated that this was the child’s second day and did not collect all required documentation for the file. Immunization records were not in the file for three children enrolled during today’s visit. A child with health care needs, such as allergies etc., did not have health care needs (medical action plan) documented on the child’s application. I would recommend collecting all required documentation on or before the child’s first day. I would also recommend using the Children’s Checklist. SAFE SLEEP Documentation for safe sleep chart was not completed for a child under 12 months. The provider stated that she thought 15-minute safe sleep charts were not supposed to be completed once a child is able to roll over. I would recommend reviewing your safe sleep policy. I would also recommend viewing Caring For Our Children, https://ncrckids.org, Chapter 3: Health Promotion and Protection concerning safe sleep. A safe sleep documentation chart was left with the provider. Monthly/Quarterly Drills I was unable to monitor the fire drill, emergency drill, and playground inspection. The provider was unable to find the documentation. I would recommend keeping all drills in a binder or placing them on the wall for easy access. I would also recommend that you use your outlook calendar or a reminder to remind you when the drills are due. CONSULTATION AND REMINDERS The following items were discussed during today’s visit to improve the quality of your program. HEALTH AND SAFETY TRAINING Health and Safety trainings are now available through Moodle on the DCDEE website. These trainings are provided free of charge. You should use your NCID username and password to access the Moodle portal. The Health and Safety trainings must be renewed at least every five (5) years. If you completed the trainings in 2020, you should begin to retake the training now. CLEAN CLASSROOMS FOR CAROLINA KIDS With the recent impacts of Hurricane Helene and other natural disasters, the Clean Classrooms for Carolina Kids enrollment deadline has been revised statewide, and schools and child care facilities that have not yet enrolled should complete the online process by May 31, 2025. CRIMINAL BACKGROUND As of July 11, 2022, criminal record checks are now to be renewed every five (5) years instead of three (3) years. Please make arrangements to complete your 5-year re-qualification before the expiration date. AGENCY UPDATES Please remember to check the Division of Child Development and Early Education website (ncchildcare.gov) on a weekly basis to stay up to date on all new policies and rules. If you have any questions or need assistance, please contact me at Shamequa.Wilkerson-Harris@dhhs.nc.gov or by phone at 919 417-2872. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1705 · Violation

Name of Operation: LOV -N- CARE CHILDCARE HOME Facility ID: 92003612 Consultant: MICHELLE EZZELL Operation Type: Family CC Home Case Number: Visit Date: 3/25/2024 Number Present: 2 Completed Date: 3/25/2024 Age: From 1 To 2 Total Minutes: 155 Time In: 12:55 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor childcare requirements during your annual compliance visit. A checklist was used to note the requirements I monitored today. My visit was conducted with you, Cynthia Hunter, owner/operator. Your FCCH operates with a 3-STAR rated license. Two children were observed taking a nap in the primary care area of the home, which is in the living room at the front entrance. You stated, in addition to the primary care area, the children have access to the bathroom, located in the hallway. The children play outside in the back yard. You stated you live alone and do not have any additional household members living in the home and do not administer medications or provide transportation. **VERIFICATION OF RECORDS: *EPR Training completed on=8-27-17 and the EPR plan was updated on 4-18-23. *Prevention of Shaken Baby syndrome and Abusive Head Trauma Policy=2-17-21 *The last fire drill and outdoor inspection was on 3-12-24. The last lockdown drill/SIP was February 2024. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter by 4-8-2024 to michelle.ezzell@dhhs.nc.gov If you have any questions about today’s violations, contact me or my supervisor Michele Remington at Michele.Remington@dhhs.nc.gov A corrective action letter means you have corrected all the items on non-compliance and is a legal document. Failure to correct any documented violations within the established time, the Division of Child Development & Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). Violation Number Comment Rule 919 Accurate records were not maintained for all staff and children. One child's file was missing the following in his file: the NC Summary of the Law statement, Smoke & Tobacco Free acknowledgement statement, Prevention of Shaken Baby Syndrome & Abusive Head Trauma Statement, and Documentation of Receipt of the Discipline Policy. G.S. 110-91(9) 920 Records were not made available for review. The provider could not locate one child's file during the visit. G.S. 110-91(9) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The provider completed 7 out of 10 annual training hours. Submit proof of three training hours by April 8, 2024. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. I observed the following items on the bathroom countertop, kitchen counter top or on top of the washing machine and dryer located behind a unlocked door: Windex with vinegar, Tide Pods, Fabric Softener, rug cleaner, Clorox Wipes, B12 vitamins & Multi-vitamins for women. .1719(a)(6) *****TECHNICAL ASSISTANCE/REMINDERS: ***** *We discussed when the smoke detector “chirps” this means the battery needs replacing. *If a child is present, without his/her guardian/parent. You are responsible for supervising that child. No child can be present during your operating hours without enrollment/children’s records. *Children’s Records* *One child’s file could not be located by Ms. Hunter. We discussed all files must be accessible. *You use a signature page for children’s records. One child was missing the signature page. This page must be completed, or each form must be completed and placed in the child’s file. *Each child’s emergency information must be updated annually. *Remember to use the children’s file checklist for each child’s file to verify compliance. *PROVIDER RECORDS* *You must have 10 on-going annual training hours. You completed 7 hours, and you need 3 hours by 4-8-24. These 3 hours will not count toward 2024-2025. In 2024-2025 you will need 10 annual on-going training hours. *We discussed which Health and Safety training courses will be due and a checklist was given to you. Remember to attach proof of your training certificates to this document. *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *To download FCCH forms, click on “provider documents” find the FCCH form, & print what you need. *RATED LICENSE* *Your license is in COHORT #2 which means your license will need to be reassessed between July 1, 2025 & June 30, 2026. When it’s time to complete your 3-month survey, on room arrangement. Go to NCRLAP.ORG to view a copy of the FCCERS document for ideas. Remember to document your results. *Training Resources: Go to ncchildcare.net & click on Professional Development. *Contact Childcare Services Association (CCSA) at 919-403-6950 for training information. Contact me with questions at: Michelle.ezzell@dhhs.nc.gov 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-91 · Violation

Name of Operation: LOV -N- CARE CHILDCARE HOME Facility ID: 92003612 Consultant: MICHELLE EZZELL Operation Type: Family CC Home Case Number: Visit Date: 3/25/2024 Number Present: 2 Completed Date: 3/25/2024 Age: From 1 To 2 Total Minutes: 155 Time In: 12:55 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor childcare requirements during your annual compliance visit. A checklist was used to note the requirements I monitored today. My visit was conducted with you, Cynthia Hunter, owner/operator. Your FCCH operates with a 3-STAR rated license. Two children were observed taking a nap in the primary care area of the home, which is in the living room at the front entrance. You stated, in addition to the primary care area, the children have access to the bathroom, located in the hallway. The children play outside in the back yard. You stated you live alone and do not have any additional household members living in the home and do not administer medications or provide transportation. **VERIFICATION OF RECORDS: *EPR Training completed on=8-27-17 and the EPR plan was updated on 4-18-23. *Prevention of Shaken Baby syndrome and Abusive Head Trauma Policy=2-17-21 *The last fire drill and outdoor inspection was on 3-12-24. The last lockdown drill/SIP was February 2024. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter by 4-8-2024 to michelle.ezzell@dhhs.nc.gov If you have any questions about today’s violations, contact me or my supervisor Michele Remington at Michele.Remington@dhhs.nc.gov A corrective action letter means you have corrected all the items on non-compliance and is a legal document. Failure to correct any documented violations within the established time, the Division of Child Development & Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). Violation Number Comment Rule 919 Accurate records were not maintained for all staff and children. One child's file was missing the following in his file: the NC Summary of the Law statement, Smoke & Tobacco Free acknowledgement statement, Prevention of Shaken Baby Syndrome & Abusive Head Trauma Statement, and Documentation of Receipt of the Discipline Policy. G.S. 110-91(9) 920 Records were not made available for review. The provider could not locate one child's file during the visit. G.S. 110-91(9) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The provider completed 7 out of 10 annual training hours. Submit proof of three training hours by April 8, 2024. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. I observed the following items on the bathroom countertop, kitchen counter top or on top of the washing machine and dryer located behind a unlocked door: Windex with vinegar, Tide Pods, Fabric Softener, rug cleaner, Clorox Wipes, B12 vitamins & Multi-vitamins for women. .1719(a)(6) *****TECHNICAL ASSISTANCE/REMINDERS: ***** *We discussed when the smoke detector “chirps” this means the battery needs replacing. *If a child is present, without his/her guardian/parent. You are responsible for supervising that child. No child can be present during your operating hours without enrollment/children’s records. *Children’s Records* *One child’s file could not be located by Ms. Hunter. We discussed all files must be accessible. *You use a signature page for children’s records. One child was missing the signature page. This page must be completed, or each form must be completed and placed in the child’s file. *Each child’s emergency information must be updated annually. *Remember to use the children’s file checklist for each child’s file to verify compliance. *PROVIDER RECORDS* *You must have 10 on-going annual training hours. You completed 7 hours, and you need 3 hours by 4-8-24. These 3 hours will not count toward 2024-2025. In 2024-2025 you will need 10 annual on-going training hours. *We discussed which Health and Safety training courses will be due and a checklist was given to you. Remember to attach proof of your training certificates to this document. *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *To download FCCH forms, click on “provider documents” find the FCCH form, & print what you need. *RATED LICENSE* *Your license is in COHORT #2 which means your license will need to be reassessed between July 1, 2025 & June 30, 2026. When it’s time to complete your 3-month survey, on room arrangement. Go to NCRLAP.ORG to view a copy of the FCCERS document for ideas. Remember to document your results. *Training Resources: Go to ncchildcare.net & click on Professional Development. *Contact Childcare Services Association (CCSA) at 919-403-6950 for training information. Contact me with questions at: Michelle.ezzell@dhhs.nc.gov 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: LOV -N- CARE CHILDCARE HOME Facility ID: 92003612 Consultant: MICHELLE EZZELL Operation Type: Family CC Home Case Number: Visit Date: 3/25/2024 Number Present: 2 Completed Date: 3/25/2024 Age: From 1 To 2 Total Minutes: 155 Time In: 12:55 PM Time Out: 03:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor childcare requirements during your annual compliance visit. A checklist was used to note the requirements I monitored today. My visit was conducted with you, Cynthia Hunter, owner/operator. Your FCCH operates with a 3-STAR rated license. Two children were observed taking a nap in the primary care area of the home, which is in the living room at the front entrance. You stated, in addition to the primary care area, the children have access to the bathroom, located in the hallway. The children play outside in the back yard. You stated you live alone and do not have any additional household members living in the home and do not administer medications or provide transportation. **VERIFICATION OF RECORDS: *EPR Training completed on=8-27-17 and the EPR plan was updated on 4-18-23. *Prevention of Shaken Baby syndrome and Abusive Head Trauma Policy=2-17-21 *The last fire drill and outdoor inspection was on 3-12-24. The last lockdown drill/SIP was February 2024. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter by 4-8-2024 to michelle.ezzell@dhhs.nc.gov If you have any questions about today’s violations, contact me or my supervisor Michele Remington at Michele.Remington@dhhs.nc.gov A corrective action letter means you have corrected all the items on non-compliance and is a legal document. Failure to correct any documented violations within the established time, the Division of Child Development & Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). Violation Number Comment Rule 919 Accurate records were not maintained for all staff and children. One child's file was missing the following in his file: the NC Summary of the Law statement, Smoke & Tobacco Free acknowledgement statement, Prevention of Shaken Baby Syndrome & Abusive Head Trauma Statement, and Documentation of Receipt of the Discipline Policy. G.S. 110-91(9) 920 Records were not made available for review. The provider could not locate one child's file during the visit. G.S. 110-91(9) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The provider completed 7 out of 10 annual training hours. Submit proof of three training hours by April 8, 2024. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1940 Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. I observed the following items on the bathroom countertop, kitchen counter top or on top of the washing machine and dryer located behind a unlocked door: Windex with vinegar, Tide Pods, Fabric Softener, rug cleaner, Clorox Wipes, B12 vitamins & Multi-vitamins for women. .1719(a)(6) *****TECHNICAL ASSISTANCE/REMINDERS: ***** *We discussed when the smoke detector “chirps” this means the battery needs replacing. *If a child is present, without his/her guardian/parent. You are responsible for supervising that child. No child can be present during your operating hours without enrollment/children’s records. *Children’s Records* *One child’s file could not be located by Ms. Hunter. We discussed all files must be accessible. *You use a signature page for children’s records. One child was missing the signature page. This page must be completed, or each form must be completed and placed in the child’s file. *Each child’s emergency information must be updated annually. *Remember to use the children’s file checklist for each child’s file to verify compliance. *PROVIDER RECORDS* *You must have 10 on-going annual training hours. You completed 7 hours, and you need 3 hours by 4-8-24. These 3 hours will not count toward 2024-2025. In 2024-2025 you will need 10 annual on-going training hours. *We discussed which Health and Safety training courses will be due and a checklist was given to you. Remember to attach proof of your training certificates to this document. *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. *To download FCCH forms, click on “provider documents” find the FCCH form, & print what you need. *RATED LICENSE* *Your license is in COHORT #2 which means your license will need to be reassessed between July 1, 2025 & June 30, 2026. When it’s time to complete your 3-month survey, on room arrangement. Go to NCRLAP.ORG to view a copy of the FCCERS document for ideas. Remember to document your results. *Training Resources: Go to ncchildcare.net & click on Professional Development. *Contact Childcare Services Association (CCSA) at 919-403-6950 for training information. Contact me with questions at: Michelle.ezzell@dhhs.nc.gov 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times