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Home › NC › Vale › Quest AT Banoak Elementary
7651 West NC HWY 10, Vale NC 28168 · License #18000516 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0801 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 13 Completed Date: 11/5/2025 Age: From 5 To 12 Total Minutes: 227 Time In: 02:13 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Gabriel Chavez, Program Coordinator, assisted me with today’s visit. Meria Wilder, Child Care Consultant, conducted your last annual compliance visit on January 8, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility fax number, mailing address, email address, or corporate contact for the facility. You requested that I change the facility phone number to reflect the main school office number. I made that change for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 99% as of November 4, 2025 prior to today’s visit and was reviewed with you today. Your program currently operates with a four-star license, issued on May 15, 2019, earning seven points in staff education, two points in program standards, and one quality point for maintaining ratios reduced by one child per group at the seven point level. Today, I verified that the last lead water test results dated July 14, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you completed the lead-based paint testing on May 30, 2025 and mitigation actions for lead-based paint hazards are pending. I verified that you completed the asbestos testing on June 27, 2025 and mitigation actions for asbestos hazards are pending. On October 7, 2025, I received an email from Erin Gates, Off-Site Administrator for the QUEST programs. Ms. Gates reported in that email that this facility will use multi-use commons area including the gymnasium, cafeteria, and lobby, and single-use areas including the stage area in the cafeteria as primary spaces during this school year. Ms. Gates reported that no more than two groups of students with a maximum of twenty-four students in each group would use the gymnasium, cafeteria, and library. No more than one group of students with a maximum of twenty-four student may use the single-use stage area in the cafeteria. During today’s visit, the gymnasium was used indoors and the playground behind the gymnasium was used outdoors. Students arrived and gathered in the gymnasium, washed hands in the two restrooms in the gymnasium, ate “supper snack” in the gymnasium, listened to the program coordinator read a book in the gymnasium, played outdoors on the playground, played in activity areas in the gymnasium and departed from the gymnasium. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. “Super snack” was prepared and served in the cafeteria. Cold food was stored in a commercial refrigerator in the cafeteria. Today’s “Super snack” met the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 08/28/2023 who was required to complete 10.00 hours of on-going training annually had completed 6.73 hours of on-going training. .1103(a) 1329 Application for enrollment did not include all required information. The child enrollment application for one child with a date of enrollment of 08/26/2025 was missing a parent signature, allergy information, and information regarding fears and unique behaviors. .0801(a)(1-7) 1898 Staff did not complete the health and safety training within one year of employment. One staff member with a date of employment of 08/12/2024 did not have documentation on file to verify that training for six of the health and training topics had been completed within the first year of employment. .1102(a) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .0801(a), each child’s application for enrollment should include a parent signature and a completed health care needs section with information provided by the parent. To maintain compliance with this child care requirement, I suggested you have the parent write “NA” or “NONE” to indicate that no information needs to be shared. I also suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information and their signature before the child’s first day of attendance. 2. Per child care rule 10A NCAC 09 .1102(a), new employee’s should complete the Health & Safety (H&S) Training requirement within the first year of employment. Health and safety training should be in addition to the new staff orientation requirements. To maintain compliance with this child care requirement, I suggest you require new employees to complete the H&S training requirement within the first ninety days of employment AND print the completion certificates and submit them to you when the training is completed. 3. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies only. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. On October 8, 2025 during a technical assistance with Ms. Gates and other QUEST leadership staff, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for other educators, and how work experience may count, enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans, an overview of Pathways 1, 2, and 3, Environmental Rating Scale (ERS), Self-Study, and Coaching/Mentoring and/or Training. This facility should be prepared to choose a Pathway between January 2026 and April 2026 with plans to complete the rated license assessment process by September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. o Access resources, trainings, and outreach via ncrlap.org. o Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-old children are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. 2. Keep your off-site verification for child records up to date as children enroll and withdrawal. 3. When maintaining daily arrival and departure records, best practice is to strike through the names of the children that are enrolled but do not attend. This eliminates the misconception that the arrival and/or departure times were omitted by oversight. 4. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 5. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 6. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 7. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 8. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 9. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I must receive your compliance letter no later than November 19, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1102 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 13 Completed Date: 11/5/2025 Age: From 5 To 12 Total Minutes: 227 Time In: 02:13 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Gabriel Chavez, Program Coordinator, assisted me with today’s visit. Meria Wilder, Child Care Consultant, conducted your last annual compliance visit on January 8, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility fax number, mailing address, email address, or corporate contact for the facility. You requested that I change the facility phone number to reflect the main school office number. I made that change for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 99% as of November 4, 2025 prior to today’s visit and was reviewed with you today. Your program currently operates with a four-star license, issued on May 15, 2019, earning seven points in staff education, two points in program standards, and one quality point for maintaining ratios reduced by one child per group at the seven point level. Today, I verified that the last lead water test results dated July 14, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you completed the lead-based paint testing on May 30, 2025 and mitigation actions for lead-based paint hazards are pending. I verified that you completed the asbestos testing on June 27, 2025 and mitigation actions for asbestos hazards are pending. On October 7, 2025, I received an email from Erin Gates, Off-Site Administrator for the QUEST programs. Ms. Gates reported in that email that this facility will use multi-use commons area including the gymnasium, cafeteria, and lobby, and single-use areas including the stage area in the cafeteria as primary spaces during this school year. Ms. Gates reported that no more than two groups of students with a maximum of twenty-four students in each group would use the gymnasium, cafeteria, and library. No more than one group of students with a maximum of twenty-four student may use the single-use stage area in the cafeteria. During today’s visit, the gymnasium was used indoors and the playground behind the gymnasium was used outdoors. Students arrived and gathered in the gymnasium, washed hands in the two restrooms in the gymnasium, ate “supper snack” in the gymnasium, listened to the program coordinator read a book in the gymnasium, played outdoors on the playground, played in activity areas in the gymnasium and departed from the gymnasium. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. “Super snack” was prepared and served in the cafeteria. Cold food was stored in a commercial refrigerator in the cafeteria. Today’s “Super snack” met the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 08/28/2023 who was required to complete 10.00 hours of on-going training annually had completed 6.73 hours of on-going training. .1103(a) 1329 Application for enrollment did not include all required information. The child enrollment application for one child with a date of enrollment of 08/26/2025 was missing a parent signature, allergy information, and information regarding fears and unique behaviors. .0801(a)(1-7) 1898 Staff did not complete the health and safety training within one year of employment. One staff member with a date of employment of 08/12/2024 did not have documentation on file to verify that training for six of the health and training topics had been completed within the first year of employment. .1102(a) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .0801(a), each child’s application for enrollment should include a parent signature and a completed health care needs section with information provided by the parent. To maintain compliance with this child care requirement, I suggested you have the parent write “NA” or “NONE” to indicate that no information needs to be shared. I also suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information and their signature before the child’s first day of attendance. 2. Per child care rule 10A NCAC 09 .1102(a), new employee’s should complete the Health & Safety (H&S) Training requirement within the first year of employment. Health and safety training should be in addition to the new staff orientation requirements. To maintain compliance with this child care requirement, I suggest you require new employees to complete the H&S training requirement within the first ninety days of employment AND print the completion certificates and submit them to you when the training is completed. 3. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies only. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. On October 8, 2025 during a technical assistance with Ms. Gates and other QUEST leadership staff, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for other educators, and how work experience may count, enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans, an overview of Pathways 1, 2, and 3, Environmental Rating Scale (ERS), Self-Study, and Coaching/Mentoring and/or Training. This facility should be prepared to choose a Pathway between January 2026 and April 2026 with plans to complete the rated license assessment process by September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. o Access resources, trainings, and outreach via ncrlap.org. o Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-old children are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. 2. Keep your off-site verification for child records up to date as children enroll and withdrawal. 3. When maintaining daily arrival and departure records, best practice is to strike through the names of the children that are enrolled but do not attend. This eliminates the misconception that the arrival and/or departure times were omitted by oversight. 4. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 5. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 6. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 7. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 8. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 9. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I must receive your compliance letter no later than November 19, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .1103 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: KIMBERLY CRANE Operation Type: Center Case Number: Visit Date: 11/5/2025 Number Present: 13 Completed Date: 11/5/2025 Age: From 5 To 12 Total Minutes: 227 Time In: 02:13 PM Time Out: 06:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. You, Gabriel Chavez, Program Coordinator, assisted me with today’s visit. Meria Wilder, Child Care Consultant, conducted your last annual compliance visit on January 8, 2025. I reviewed with you today the facility information found in our system. You stated there have been no changes to the facility fax number, mailing address, email address, or corporate contact for the facility. You requested that I change the facility phone number to reflect the main school office number. I made that change for you today. I reviewed the facility’s permit including the restrictions, capacity, and age range and observed these being maintained today. Your program’s compliance history was 99% as of November 4, 2025 prior to today’s visit and was reviewed with you today. Your program currently operates with a four-star license, issued on May 15, 2019, earning seven points in staff education, two points in program standards, and one quality point for maintaining ratios reduced by one child per group at the seven point level. Today, I verified that the last lead water test results dated July 14, 2024 indicated that your facility’s drinking water source was within the required limits at that time. I verified that you completed the lead-based paint testing on May 30, 2025 and mitigation actions for lead-based paint hazards are pending. I verified that you completed the asbestos testing on June 27, 2025 and mitigation actions for asbestos hazards are pending. On October 7, 2025, I received an email from Erin Gates, Off-Site Administrator for the QUEST programs. Ms. Gates reported in that email that this facility will use multi-use commons area including the gymnasium, cafeteria, and lobby, and single-use areas including the stage area in the cafeteria as primary spaces during this school year. Ms. Gates reported that no more than two groups of students with a maximum of twenty-four students in each group would use the gymnasium, cafeteria, and library. No more than one group of students with a maximum of twenty-four student may use the single-use stage area in the cafeteria. During today’s visit, the gymnasium was used indoors and the playground behind the gymnasium was used outdoors. Students arrived and gathered in the gymnasium, washed hands in the two restrooms in the gymnasium, ate “supper snack” in the gymnasium, listened to the program coordinator read a book in the gymnasium, played outdoors on the playground, played in activity areas in the gymnasium and departed from the gymnasium. A current menu was posted, documented appropriate nutritious snacks and meals, showed a variety of foods, and complied with Meal Patterns for Children in Child Care Programs. “Super snack” was prepared and served in the cafeteria. Cold food was stored in a commercial refrigerator in the cafeteria. Today’s “Super snack” met the meal pattern requirements. I monitored hazardous product storage, medication storage, medication administration, general safety, and discipline practices. I monitored program records, child record files, staff record files. I monitored health and safety requirements. I monitored supervision of children, staff-child ratios and group sizes, approved space use, space capacities, and permit restrictions. I completed the “Annual Compliance Monitoring Checklist for Child Care Centers” during today’s visit. The following violations were observed and cited during today's visit: Violation Number Comment Rule 1052 Staff required to receive on-going training had not completed the required number of hours according to their education and experience. One staff member with a date of employment of 08/28/2023 who was required to complete 10.00 hours of on-going training annually had completed 6.73 hours of on-going training. .1103(a) 1329 Application for enrollment did not include all required information. The child enrollment application for one child with a date of enrollment of 08/26/2025 was missing a parent signature, allergy information, and information regarding fears and unique behaviors. .0801(a)(1-7) 1898 Staff did not complete the health and safety training within one year of employment. One staff member with a date of employment of 08/12/2024 did not have documentation on file to verify that training for six of the health and training topics had been completed within the first year of employment. .1102(a) TECHNICAL ASSISTANCE: 1. Per child care rule 10A NCAC 09 .0801(a), each child’s application for enrollment should include a parent signature and a completed health care needs section with information provided by the parent. To maintain compliance with this child care requirement, I suggested you have the parent write “NA” or “NONE” to indicate that no information needs to be shared. I also suggested you review the child enrollment forms carefully when receiving them from the parent and have the parent add any missing information and their signature before the child’s first day of attendance. 2. Per child care rule 10A NCAC 09 .1102(a), new employee’s should complete the Health & Safety (H&S) Training requirement within the first year of employment. Health and safety training should be in addition to the new staff orientation requirements. To maintain compliance with this child care requirement, I suggest you require new employees to complete the H&S training requirement within the first ninety days of employment AND print the completion certificates and submit them to you when the training is completed. 3. Per child care rule 10A NCAC 09 .1103 (a), after the first year of employment, the child care administrator and any staff who have responsibility for planning and supervising a child care center, and staff who work with children, should complete on-going training activities each year from training agencies approved by DCDEE. The number of required on-going training hours is calculated based on the staff member’s education, experience, and number of hours worked weekly. To maintain compliance with this child care requirement, I suggested you encourage your staff to complete on-going training from DCDEE approved agencies only. Many free approved training opportunities are available through DCDEE Moodle, NCRLAP, and NC Health and Safety Resource Center. CONSULTATION: 1. On October 8, 2025 during a technical assistance with Ms. Gates and other QUEST leadership staff, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education including ensuring all staff have WORKS accounts, understanding the 50% requirement for other educators, and how work experience may count, enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans, an overview of Pathways 1, 2, and 3, Environmental Rating Scale (ERS), Self-Study, and Coaching/Mentoring and/or Training. This facility should be prepared to choose a Pathway between January 2026 and April 2026 with plans to complete the rated license assessment process by September 30, 2026. The following steps are how you can begin preparing for the Rated License process: If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Complete the “Environmental Rating Scale (ERS) Assessment Request” form electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Begin planning for your three-month self-study using the applicable ITERS-3, ECERS-3, SACERS-U, OR FCCERS-3 books. • Prepare for Environmental Rating Scale (ERS) assessments. o Access resources, trainings, and outreach via ncrlap.org. o Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-old children are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Confirm all staff have active WORKS accounts. • Complete the QRIS Staff Information and Education Worksheet electronically. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for administrators and lead teachers. If you choose Pathway 3: • Complete the “Application For Assessment for a Rated License for Centers” electronically and submit to your child care consultant by the date of your next monitoring visit but no later than April 30, 2026. • Ensure all staff have active WORKS accounts. • If you are accredited through NAFCC, NECPA, AMS, or IMC, you may earn a three star rated license with NO Education standards evaluation. • If you are accredited through NAFCC, NECPA, AMS, or IMC and would like to earn a four or five star rated license, the Education standard evaluation will determine the star rating earned. • If you are accredited through NAEYC, NAC, COGNIA, or your facility is Head Start and/or Early Head Start Education, NO Education standards evaluation is needed. • Documentation of accreditation status and Head Start designation must be submitted to process your star rated license. 2. Keep your off-site verification for child records up to date as children enroll and withdrawal. 3. When maintaining daily arrival and departure records, best practice is to strike through the names of the children that are enrolled but do not attend. This eliminates the misconception that the arrival and/or departure times were omitted by oversight. 4. When and if you update your fire evacuation route, shelter-in-place, and/or lock-down drill plan, you need to have the fire department approve the your plan first BEFORE you put it in your EPR plan as an update. 5. We encourage you to visit the QRIS Modernization page on the DCDEE website at this link: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization to learn more now. 6. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 7. Here are some important links on the DCEEE website that may be helpful: Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Child-Care-Rules-Law-and-Public-Information Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development QRIS Modernization Plan resources: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings Healthy Social Behaviors: https://www.childcarerrnc.org/special-projects/healthy-social-behaviors/. Healthy Social Behaviors Helpline: Call at 1-704-376-6697 or toll free at 1-888-600-1685 Option 1 or email at sbrawley@childcareresourcesinc.org or jbyrd@childcareresources.org. Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 8. Here is the link to the training calendar from the Children’s Resource Center: https://childrensresourcecenter.org/training-calendar/. 9. If you would like an electronic link to any of the links shared above, please send me an email requesting the links that you wish to receive, and I will be glad to send the hyperlinks to you by email. COMPLIANCE PLAN: All violations cited and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. 1) Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Your signature I must receive your compliance letter no later than November 19, 2025. Please be aware any information submitted by you is legal documentation. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. An administrative action may be issued based on child care requirements outlined in Child Care Rule .2200 ADMINISTRATIVE ACTIONS AND CIVIL PENALTIES. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Kimberly Crane Post Office Box 6217 Hickory, NC 28603 For your convenience, your compliance letter may be sent by email to: kimberly.crane@dhhs.nc.gov. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (828) 493-6390 or by email at kimberly.crane@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0604 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 5/8/2025 Number Present: 8 Completed Date: 5/8/2025 Age: From 5 To 11 Total Minutes: 117 Time In: 02:03 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable Child Care requirements for a routine unannounced visit. You, Amanda Miller, Group Leader, assisted me with today’s visit. I observed all of the required posted in the foyer area including the following: four-star rated license, NC Summary of Child Care Law dated February 2025, sanitation placard, Emergency Medical Care Plan, Emergency Phone Numbers, First Aid poster, tobacco free signage, daily schedule, current activity plan, and safe arrival and departure procedures. Your program currently operates with a four-star license, issued on May 15, 2019, earning seven (7) points in staff education, two (2) points in program standards and one (1) quality point for having reduced group size by one in each group from the seven-point level as required in Rule .2818(c), for a total of 10 total points earned. Your facility operates with the following permit restrictions: daytime care only, school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1 and playground does not meet Child Care safety standards. Your center's compliance history was 100% as of May 5, 2025, and was reviewed with you today. Your last annual compliance visit was conducted on January 8, 2025. I monitored all of the indoor and outdoor areas. I observed staff taking attendance, children participating in free choice play in activity areas, transitions, snack and personal care routines. I monitored for general safety, storage of hazardous products, appropriate discipline, storage of medication and medication administration. Program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan were monitored. Today, I reviewed staff record files for four (4) returning staff members to verify current and valid Criminal Background Check qualification letters, valid CPR and First Aid training, BSAC, special trainings and completion of the Recognizing and Responding to Suspicions of Child Maltreatment training. There were no new staff members to monitor today. Your program Administrator sent me your current handbook by email, and it included: written operational, administrative, and personnel policies and your parent participation plan in my office. You stated your written policies and procedures had not changed. Children were adequately supervised, minimum staff-child ratios were maintained, adequate approved space was used, enhanced space capacities were maintained, and permit restrictions including daytime care only, school age only, meets enhanced space, playground does not meet Child Care safety standards were maintained during today’s visit. Today’s snack consisted of whole grain rich Cheerio cereal and 1% unflavored white milk as listed on the menu. I monitored three (3) medications, three (3) medication permission to administer forms and two (2) Medical Action Plans to monitor. I monitored incident report logs and the 2024-2025 Banoak Elementary School -School Risk Management plan. You stated that your program does not provide transportation or screen time. Your most recent fire drill was conducted on March 11, 2025, and has been completed monthly for the past twelve (12) months and your most recent shelter in place emergency drill was conducted on February 10, 2025, and has been completed quarterly. Your most recent fire inspection was completed on March 3, 2025, and was sent to me by email as required. Your most recent sanitation inspection was completed on April 7, 2025, with a superior classification. I monitored for all health and safety requirements during today’s visit. The following violation was cited during today’s visit. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. • During the month of April there was no fire drill completed and documented. The last fire drill was completed on March 11, 2025. As discussed, per Child Care rule 10A NCAC 09 .0604(t), fire drills should be completed monthly and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. I suggest that a fire drill reminder be set on an electronic and/or paper calendar to ensure that a fire drill is completed monthly. .0604(t); .0302(d)(5) TECHNICAL ASSISTANCE: • During the month of April there was no fire drill completed and documented. The last fire drill was completed on March 11, 2025. As discussed, per Child Care rule 10A NCAC 09 .0604(t), fire drills should be completed monthly and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. I suggest that a fire drill reminder be set on an electronic and/or paper calendar to ensure that a fire drill is completed monthly. CONSULTATION: • DCDEE Resources - Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. - Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License - Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development - Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings - Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy - DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New • Child Care facility’s now have until May 31, 2025, to enroll in the lead in water testing, lead based paint testing and Asbestos testing through Clean Water for US Kids. The following link will take you to the website to enroll https://www.cleanwaterforuskids.org/en/carolina/. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. • Fire inspections are to be sent to the consultant within 7 business days of the inspection being completed. If the fire inspection report is not sent to the consultant within 7 business days a violation will be cited at the next monitoring visit. To maintain compliance with this child care requirement, I suggest you or the school principal forward the email containing the fire inspection report to me when you receive it from the fire inspector. • When reviewing Staff Files, Children’s Files, and Program Records, utilize the Staff Files Checklist, Children’s File Checklist, Volunteer Files Checklist and the Program Records File Checklist to ensure that you are maintaining compliance with all of the files that are monitored by DCDEE and that all of the documents within those files are current, accurate and relevant. These forms should be updated annually with staff files, children’s records and program record documents to ensure that all information stored in your facilities files are current and accurate prior to DCDEE monitoring visits. These file checklists can be found on the DCDEE website under provider documents. • Located on the DCDEE website there is an editable form of the staff and training worksheet that you may utilize when completing the staff and training worksheet to assist you with being prepared for your upcoming monitoring visits. This document can be downloaded to your computer and completed electronically. • Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. • Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. COMPLIANCE PLAN: All violations cited today and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. • Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature • Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters and acknowledgement statements. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than May 22, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Meria Wilder Post Office Box 6591 Statesville, NC 28677 For your convenience, your compliance letter may be sent by email to: meria.wilder@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (980)434-3877 or by email at meria.wilder@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 5/8/2025 Number Present: 8 Completed Date: 5/8/2025 Age: From 5 To 11 Total Minutes: 117 Time In: 02:03 PM Time Out: 04:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable Child Care requirements for a routine unannounced visit. You, Amanda Miller, Group Leader, assisted me with today’s visit. I observed all of the required posted in the foyer area including the following: four-star rated license, NC Summary of Child Care Law dated February 2025, sanitation placard, Emergency Medical Care Plan, Emergency Phone Numbers, First Aid poster, tobacco free signage, daily schedule, current activity plan, and safe arrival and departure procedures. Your program currently operates with a four-star license, issued on May 15, 2019, earning seven (7) points in staff education, two (2) points in program standards and one (1) quality point for having reduced group size by one in each group from the seven-point level as required in Rule .2818(c), for a total of 10 total points earned. Your facility operates with the following permit restrictions: daytime care only, school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1 and playground does not meet Child Care safety standards. Your center's compliance history was 100% as of May 5, 2025, and was reviewed with you today. Your last annual compliance visit was conducted on January 8, 2025. I monitored all of the indoor and outdoor areas. I observed staff taking attendance, children participating in free choice play in activity areas, transitions, snack and personal care routines. I monitored for general safety, storage of hazardous products, appropriate discipline, storage of medication and medication administration. Program records including emergency medical care plan, safe arrival and departure procedures, incident log, outdoor safety inspections, fire drills, emergency drills, and your Emergency Preparedness Response (EPR) Plan were monitored. Today, I reviewed staff record files for four (4) returning staff members to verify current and valid Criminal Background Check qualification letters, valid CPR and First Aid training, BSAC, special trainings and completion of the Recognizing and Responding to Suspicions of Child Maltreatment training. There were no new staff members to monitor today. Your program Administrator sent me your current handbook by email, and it included: written operational, administrative, and personnel policies and your parent participation plan in my office. You stated your written policies and procedures had not changed. Children were adequately supervised, minimum staff-child ratios were maintained, adequate approved space was used, enhanced space capacities were maintained, and permit restrictions including daytime care only, school age only, meets enhanced space, playground does not meet Child Care safety standards were maintained during today’s visit. Today’s snack consisted of whole grain rich Cheerio cereal and 1% unflavored white milk as listed on the menu. I monitored three (3) medications, three (3) medication permission to administer forms and two (2) Medical Action Plans to monitor. I monitored incident report logs and the 2024-2025 Banoak Elementary School -School Risk Management plan. You stated that your program does not provide transportation or screen time. Your most recent fire drill was conducted on March 11, 2025, and has been completed monthly for the past twelve (12) months and your most recent shelter in place emergency drill was conducted on February 10, 2025, and has been completed quarterly. Your most recent fire inspection was completed on March 3, 2025, and was sent to me by email as required. Your most recent sanitation inspection was completed on April 7, 2025, with a superior classification. I monitored for all health and safety requirements during today’s visit. The following violation was cited during today’s visit. Violation Number Comment Rule 805 Fire drills were not practiced monthly and/or the drill record was incomplete. • During the month of April there was no fire drill completed and documented. The last fire drill was completed on March 11, 2025. As discussed, per Child Care rule 10A NCAC 09 .0604(t), fire drills should be completed monthly and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. I suggest that a fire drill reminder be set on an electronic and/or paper calendar to ensure that a fire drill is completed monthly. .0604(t); .0302(d)(5) TECHNICAL ASSISTANCE: • During the month of April there was no fire drill completed and documented. The last fire drill was completed on March 11, 2025. As discussed, per Child Care rule 10A NCAC 09 .0604(t), fire drills should be completed monthly and should be documented on a fire drill log including the date and time of each drill, the length of time taken to evacuate the building, and the signature of the person who conducted the drill. I suggest that a fire drill reminder be set on an electronic and/or paper calendar to ensure that a fire drill is completed monthly. CONSULTATION: • DCDEE Resources - Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. - Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License - Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development - Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings - Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy - DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New • Child Care facility’s now have until May 31, 2025, to enroll in the lead in water testing, lead based paint testing and Asbestos testing through Clean Water for US Kids. The following link will take you to the website to enroll https://www.cleanwaterforuskids.org/en/carolina/. • ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. • Fire inspections are to be sent to the consultant within 7 business days of the inspection being completed. If the fire inspection report is not sent to the consultant within 7 business days a violation will be cited at the next monitoring visit. To maintain compliance with this child care requirement, I suggest you or the school principal forward the email containing the fire inspection report to me when you receive it from the fire inspector. • When reviewing Staff Files, Children’s Files, and Program Records, utilize the Staff Files Checklist, Children’s File Checklist, Volunteer Files Checklist and the Program Records File Checklist to ensure that you are maintaining compliance with all of the files that are monitored by DCDEE and that all of the documents within those files are current, accurate and relevant. These forms should be updated annually with staff files, children’s records and program record documents to ensure that all information stored in your facilities files are current and accurate prior to DCDEE monitoring visits. These file checklists can be found on the DCDEE website under provider documents. • Located on the DCDEE website there is an editable form of the staff and training worksheet that you may utilize when completing the staff and training worksheet to assist you with being prepared for your upcoming monitoring visits. This document can be downloaded to your computer and completed electronically. • Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest information for child care settings and child care updates including the most up to date documents and forms. • Visit NC Child Care Health and Safety Resource Center at http://healthychildcare.unc.edu to find the following resources: technical assistance, coaching support, resources, handwashing and diapering posters, monthly newsletters, and a list of approved in-service trainings including, but not limited to, ITS-SIDS training and Emergency Preparedness and Response in Child Care training. COMPLIANCE PLAN: All violations cited today and not corrected today must be corrected immediately. Please submit a written, signed, and dated statement to me at the email/address below detailing the steps taken to correct each violation. • Your compliance letter must include the following: 1. The name of your center 2. The center’s ID number 3. The date you write the letter 4. Address each violation stating how you corrected the violation and are now in compliance. 5. Address your plan to ensure that you will not have that violation again. 6. Your signature • Supporting documentation including the following: Please send supporting documentation such as training certificates, CBC letters and acknowledgement statements. Please DO NOT send staff or child medical documents or documentation for verification as this is a violation of HIPPA protocol. If needed I will verify these documents at the next monitoring visit. I must receive your compliance letter no later than May 22, 2025. Please be aware any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. If you cannot meet the requirements by this date you shall contact me with a timeline of the corrections. In some cases, this timeline may be extended. Failure to correct the violations and send the written statement by the due date listed above may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Your letter may be mailed to me at: Meria Wilder Post Office Box 6591 Statesville, NC 28677 For your convenience, your compliance letter may be sent by email to: meria.wilder@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included in the body of the email: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (980)434-3877 or by email at meria.wilder@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS110-90 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 16 Completed Date: 1/24/2024 Age: From 5 To 11 Total Minutes: 150 Time In: 02:05 PM Time Out: 04:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with all applicable child care requirements during an annual compliance visit. You, Samantha Barnes, Program Coordinator assisted me, Meria Wilder, Child Care Consultant with today’s visit. Your program’s last annual compliance visit was conducted on 3/15/2023. Your program’s compliance history score was 94% prior to today’s visit. Your program operates with a Four-Star License that was issued on 9/18/2019. Your program earned 2 points in program standards, 7 points in education standards and 1 quality point for a total of 10 points earned. Your program operates with the following restrictions: 1st shift (Daytime care), school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1, playground does not meet Child Care Safety Standards. The following required postings were posted and located in the foyer of the gym: Four-Star rated license, NC Summary of Child Care Law, First Aid poster, Emergency phone numbers, safe arrival and departure procedures, tobacco free signage, Emergency Medical Care Plan, Sanitation placard, menu, daily schedule, and activity plan. The posted menu was current, and snack was observed to be whole grain rich jungle animal crackers, 1% unflavored white milk as stated on the menu. The Activity plan that was posted was current, linked to NCFELD and listed 4 activities daily including outside activities. The last fire inspection was completed on 12/6/2023 and was sent to me by email on 12/7/2023. The last sanitation inspection was completed on 9/18/2023 with 2 demerits and a Superior grade. The last fire drill was completed on 1/21/2024. The last shelter-in-place emergency drill was completed on 11/30/2023. You stated that your program does not provide transportation. You stated that no children are currently taking medications. You stated that your program uses the Banoak Elementary School 2023-2024 Risk Management plan for emergencies and this plan was reviewed during today’s visit. I observed sign in/out sheets to be current, attendance to be up to date and all children signed in. I observed children being cared for in a nurturing way. I observed materials to be in good repair, of sufficient quantity, child size, and developmentally appropriate. Upon arrival I observed attendance being taken, bathroom routines and separating into 2 groups. Group 1 went to the cafeteria for snack and group 2 remained in the gym for center time and played rainbow tag for gross motor activity since it was raining outside. I observed adequate supervision, group sizes, staff child ratios and approved space being used today. I monitored a random sampling of 3 children’s records. I monitored 1 new staff file and 1 existing staff file. Prior to today’s visit you sent me your Off-Site Verification Form for staff. Your playground is exempt from meeting child care safety standard requirements as indicated on your license and due to rainy weather conditions, your playground was not monitored today. The following were cited during today’s visit: Violation Number Comment Rule 1314 Emergency information did not name child's health care professional. One child with an enrollment date of 12/11/2023 did not have an emergency health professional listed on the emergency medical care information portion of the application. .0802(c)(2) 1329 Application for enrollment did not include all required information. One child with an enrollment date of 8/17/2023 had an application on file that did not contain all of the required information. .0801(a)(1-7) Technical Assistance: All violations cited must be corrected immediately. • One child with an enrollment date of 8/17/2023 had an application on file that did not contain all of the required information. Each child enrollment application must include information related to the child’s specific health care needs. I suggest you review the child enrollment application with the parent(s) when the application is accepted to ensure all information is provided. Children’s files must be gone through in detail to ensure that all required paperwork is on file, accurate, and complete according to the File Checklist for Children’s Files form. • One child with an enrollment date of 12/11/2023 did not have an emergency health professional listed on the emergency medical care information portion of the application. I suggest you review the child enrollment application with the parent(s) when the application is accepted to ensure all information is provided. Children’s files must be gone through in detail to ensure that all required paperwork is on file, accurate, and complete according to the File Checklist for Children’s Files form. Email information to: Meria Wilder, Child Care Consultant P.O. Box 6591 Statesville, NC 28677 Email: meria.wilder@dhhs.nc.gov If you email the compliance letter, it must be sent to me by 2/8/2024, from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: Name, position, Facility name, Facility ID number Violation Item number Date of violation correction How the violation was corrected How the violation will be prevented in the future Child care facilities must comply with all state laws, federal laws and local ordinances that pertain to child health, safety, and welfare of children (GS110-91 – Mandatory standards for a license). Failure to comply may lead to an administrative action (General statue 110-102-2- Administrative penalties). You must maintain at least 75% Compliance History for each 18-month period as required by GS110-90(4)(c). Prior to today’s visit, your program maintained a compliance history of 97%. Please note any violations cited during future visits may negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an Administrative Action. Also, please remember in order to maintain an enhanced rated license your compliance history must remain above 75% at all times. Consultation: • As of September 2023, the Summary of NC Child Care Law was updated and available on the DCDEE website. Please print this form to post in your foyer with your required postings and give the updated information to parents and have them sign and date that they have received the updated document and place each signed acknowledgement in each child’s file. • Your program is in cohort 1 for the rated license reassessment. Your program’s planning year will be from July 1, 2023, to June 30, 2024. Your program’s reassessment year will be 2024 to 2025 and the month of your reassessment will be the month that your current rated license expires. As you plan for the reassessment of the rated license, please be sure that all staff has their most recent education updated and verified in WORKS and that you are in touch with your local Partnership and Resource and Referral agencies to provide technical assistance and help you prepare for reassessment. • Stay updated with changes and new rule updates by visiting DCDEE new website at http://ncchildcare.nc.gov/general/home.asp. You may contact me by phone at (980) 434-3877 or by email at meria.wilder@dhhs.nc.gov or Erin Pickard by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
GS110-91 · Violation
Name of Operation: QUEST AT BANOAK ELEMENTARY Facility ID: 18000516 Consultant: MERIA WILDER Operation Type: Center Case Number: Visit Date: 1/24/2024 Number Present: 16 Completed Date: 1/24/2024 Age: From 5 To 11 Total Minutes: 150 Time In: 02:05 PM Time Out: 04:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor your program for compliance with all applicable child care requirements during an annual compliance visit. You, Samantha Barnes, Program Coordinator assisted me, Meria Wilder, Child Care Consultant with today’s visit. Your program’s last annual compliance visit was conducted on 3/15/2023. Your program’s compliance history score was 94% prior to today’s visit. Your program operates with a Four-Star License that was issued on 9/18/2019. Your program earned 2 points in program standards, 7 points in education standards and 1 quality point for a total of 10 points earned. Your program operates with the following restrictions: 1st shift (Daytime care), school age only, meets enhanced space, age range extended to 14 years old, group size reduced by 1, playground does not meet Child Care Safety Standards. The following required postings were posted and located in the foyer of the gym: Four-Star rated license, NC Summary of Child Care Law, First Aid poster, Emergency phone numbers, safe arrival and departure procedures, tobacco free signage, Emergency Medical Care Plan, Sanitation placard, menu, daily schedule, and activity plan. The posted menu was current, and snack was observed to be whole grain rich jungle animal crackers, 1% unflavored white milk as stated on the menu. The Activity plan that was posted was current, linked to NCFELD and listed 4 activities daily including outside activities. The last fire inspection was completed on 12/6/2023 and was sent to me by email on 12/7/2023. The last sanitation inspection was completed on 9/18/2023 with 2 demerits and a Superior grade. The last fire drill was completed on 1/21/2024. The last shelter-in-place emergency drill was completed on 11/30/2023. You stated that your program does not provide transportation. You stated that no children are currently taking medications. You stated that your program uses the Banoak Elementary School 2023-2024 Risk Management plan for emergencies and this plan was reviewed during today’s visit. I observed sign in/out sheets to be current, attendance to be up to date and all children signed in. I observed children being cared for in a nurturing way. I observed materials to be in good repair, of sufficient quantity, child size, and developmentally appropriate. Upon arrival I observed attendance being taken, bathroom routines and separating into 2 groups. Group 1 went to the cafeteria for snack and group 2 remained in the gym for center time and played rainbow tag for gross motor activity since it was raining outside. I observed adequate supervision, group sizes, staff child ratios and approved space being used today. I monitored a random sampling of 3 children’s records. I monitored 1 new staff file and 1 existing staff file. Prior to today’s visit you sent me your Off-Site Verification Form for staff. Your playground is exempt from meeting child care safety standard requirements as indicated on your license and due to rainy weather conditions, your playground was not monitored today. The following were cited during today’s visit: Violation Number Comment Rule 1314 Emergency information did not name child's health care professional. One child with an enrollment date of 12/11/2023 did not have an emergency health professional listed on the emergency medical care information portion of the application. .0802(c)(2) 1329 Application for enrollment did not include all required information. One child with an enrollment date of 8/17/2023 had an application on file that did not contain all of the required information. .0801(a)(1-7) Technical Assistance: All violations cited must be corrected immediately. • One child with an enrollment date of 8/17/2023 had an application on file that did not contain all of the required information. Each child enrollment application must include information related to the child’s specific health care needs. I suggest you review the child enrollment application with the parent(s) when the application is accepted to ensure all information is provided. Children’s files must be gone through in detail to ensure that all required paperwork is on file, accurate, and complete according to the File Checklist for Children’s Files form. • One child with an enrollment date of 12/11/2023 did not have an emergency health professional listed on the emergency medical care information portion of the application. I suggest you review the child enrollment application with the parent(s) when the application is accepted to ensure all information is provided. Children’s files must be gone through in detail to ensure that all required paperwork is on file, accurate, and complete according to the File Checklist for Children’s Files form. Email information to: Meria Wilder, Child Care Consultant P.O. Box 6591 Statesville, NC 28677 Email: meria.wilder@dhhs.nc.gov If you email the compliance letter, it must be sent to me by 2/8/2024, from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: Name, position, Facility name, Facility ID number Violation Item number Date of violation correction How the violation was corrected How the violation will be prevented in the future Child care facilities must comply with all state laws, federal laws and local ordinances that pertain to child health, safety, and welfare of children (GS110-91 – Mandatory standards for a license). Failure to comply may lead to an administrative action (General statue 110-102-2- Administrative penalties). You must maintain at least 75% Compliance History for each 18-month period as required by GS110-90(4)(c). Prior to today’s visit, your program maintained a compliance history of 97%. Please note any violations cited during future visits may negatively impact your compliance history. Repeated violations or violations left unresolved may lead to an Administrative Action. Also, please remember in order to maintain an enhanced rated license your compliance history must remain above 75% at all times. Consultation: • As of September 2023, the Summary of NC Child Care Law was updated and available on the DCDEE website. Please print this form to post in your foyer with your required postings and give the updated information to parents and have them sign and date that they have received the updated document and place each signed acknowledgement in each child’s file. • Your program is in cohort 1 for the rated license reassessment. Your program’s planning year will be from July 1, 2023, to June 30, 2024. Your program’s reassessment year will be 2024 to 2025 and the month of your reassessment will be the month that your current rated license expires. As you plan for the reassessment of the rated license, please be sure that all staff has their most recent education updated and verified in WORKS and that you are in touch with your local Partnership and Resource and Referral agencies to provide technical assistance and help you prepare for reassessment. • Stay updated with changes and new rule updates by visiting DCDEE new website at http://ncchildcare.nc.gov/general/home.asp. You may contact me by phone at (980) 434-3877 or by email at meria.wilder@dhhs.nc.gov or Erin Pickard by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time and assistance today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.