10A NCAC 09 .0601 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: SUSAN BROWN Operation Type: Center Case Number: 0426-066A Visit Date: 4/8/2026 Number Present: 39 Completed Date: 4/8/2026 Age: From 0 To 12 Total Minutes: 195 Time In: 12:00 PM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Crystal Barber, administrator accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Barber and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and confirmed during today’s visit. Violation Number Comment Rule 807 A safe indoor and outdoor environment was not provided for the children. A staff member failed to ensure the outdoor area was free of leaf and yard debris where the staff member placed a 7 month old child on a mat on the ground during outdoor play. This resulted in the child ingesting debris leading to the child coughing and vomiting. In addition, the ground on the outdoor area for infants and toddlers is extremely unlevel and there is an exposed ground tarp that could result in tripping hazards for children. 10A NCAC 09 .0601(a) Violations must be corrected immediately. Within one week 04/15/26, you must submit documentation of the corrections you made and your plan to maintain compliance with the identified child care requirements to me Susan Brown, investigations consultant at Susan.Brown@dhhs.nc.gov. You may contact me Susan Brown, investigation consultant at email: Susan.Brown@dhhs.nc.gov, phone:(704) 533-2037 or Elizabeth Nichols, North Central Investigations Supervisor at Elizabeth.nichols@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0606 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: RENA MCCAFFREY Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 66 Completed Date: 6/10/2025 Age: From 0 To 10 Total Minutes: 185 Time In: 09:45 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's Routine Unannounced visit was to monitor compliance with applicable child care requirements. The facility currently operates with a Five-Star Child Care License that was issued on September 2, 2023. The last Sanitation Inspection was completed on May 14, 2025, with a "Superior" classification and thirteen (13) demerits. The last Fire Inspection was conducted on January 30, 2025, and the facility was approved for daytime care only. The last Fire Drill was conducted on April 29, 2025. The last Lock Down/Shelter-in-Place was on April 22, 2025. The last Playground Inspection was conducted on May 20,2025. Upon arrival, I was greeted by the director, Crystal Barber. I stated the purpose of my visit and was assisted on a walkthrough of the facility where attendance was documented, and observations made. The infants were being bottle-fed, and routine diaper changes were taking place. The toddlers were listening to a teacher directed activity at the table. Preschool classrooms were engaged in free play in centers. During today's visit, a partial assessment of applicable child care requirements was conducted, which included license posted, permit restrictions, supervision, staff/child ratio, qualified criminal background checks, staff training and general safety. The following violations were observed during today’s visit and technical assistance was offered. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the pre-k classroom the last activity plan was posted on 5/21/25- 5/30/25. GS 110-91(12); .0508(a) 607 Separate lavatories with hot and cold running water, soap, and individual sanitary towels or other approved hand-drying devices were not available for staff in food preparation areas or diaper changing areas. In the toddler classroom the diaper changing sink had no hand soap. The adult bathroom had no hand soap for staff to wash their hands properly. 15A NCAC 18A .2818(b) & (d) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last fire drill was on 4/29/25. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The permission form did not have a start and ending date for Nystatin in the infants. 10A NCAC 09 .0803(1)(a & b) 871 Center staff did not comply with the safe sleep policy. Upon arrival there were two teachers in the infant classroom without proof of ITS-SIDS training. The director changed out one teacher with ITS SIDS to have someone with this training in the class. The teachers were not completing daily sleep checks. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In the infant classroom teachers last time they documented sleep checks were on 4/5/25. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. T. Nichols was rehired on 4/4/25 and did not have a current ITS SIDS training certificate. A. Mullins did not have proof of her ITS SIDS training in her file. .1102(f) The above violations must be corrected immediately. A Corrective Action Letter must be drafted with the name of your facility, the facility identification number, and your signature. The letter must be received by my office on, or before June 23, 2025. The letter should include: •Each item number of noncompliance cited. •Describe how and when the violations were corrected. •Please include accompanying documentation of compliance. •The letter can be emailed to rena.mccaffrey@dhhs.nc.gov If a compliance letter is not received to my office by 5:00 PM June 23, 2025, a return visit may be conducted to ensure the violations cited have been corrected or addressed. Additional violation may be documented if each violation has not been properly corrected or otherwise addressed. You and your staff were provided with an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Technical Assistance: Today we discussed that the infant classroom must follow ITS-SIDS policy and always have teachers that have current ITS-SIDS training. Today when I arrived there were two teachers in the infant classroom that did not have proof or were not current with the ITS-SIDS training. The director moved another teacher into the infant classroom to assist. One teacher that had recently been rehired had an expired ITS-SIDS training but is registered to take the training this month. Being knowledgeable in Sudden Infant Death policies are very important to keep all babies safe. During today’s visit teachers in the infant classroom could not find an updated sleep checks. The last documentation for sleep checks was on 4/5/25. All infant staff are responsible for checking the times an infant goes to sleep and wakes up and will need to check every 15 minutes for the rise and fall of the chest. This must be recorded daily. We discussed that all permission forms for medical must have a start and end date on them and be signed by the parent. Fire drills must be practiced monthly to keep children safe and to know how to react in the event of a real fire or emergency evacuation. The toddler classroom did not have hand soap at the diaper changing sink. This is very important for teachers to have soap to wash away any bacteria from a diaper change. The adult bathroom did not have soap for staff members to wash their hands after using the restroom. We discussed that teachers must have a current lesson plan ready for each new week to follow. Parents also need to be aware of what activities the children are learning about. All staff must have current First Aid and CPR training and ITS_SIDS training that is always current. You asked for classroom checklist of items for school age children. I will send you a list and some support for information on school age classroom. Reminders: A. Martin criminal background check will expire on June 29, 2025. First Aid and CPR will expire on 10/2025. Mullins will need ITS-SIDS training. B. Luna criminal background will expire on 11/19/25. C. T. Nichols ITS-SIDS expired as of 06/04/25. RESOURCES: -Caring for Our Children National Health and Safety Performance Standard Guidelines for Early Care and Education Programs: https://nrckids.org/CFOC . -Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ - Health and Safety Trainings are offered on the DCDEE website https://ncchildcare.ncdhhs.gov free of charge. Look for the ‘DCDEE Moodle’ tab under the ‘Services’ tab on the website. Health and Safety Trainings must be completed one year from hire date and renewed every five (5) years thereafter. -Clean Classrooms for Carolina Kihttps://www.cleanwaterforuskids.org/en/carolina/ -15A NCAC 18A .2816 of the North Carolina Child Care Sanitation Guidelines covering Lead Poisoning Hazards in Child Care Centers. In 2019, North Carolina enacted 15ANCAC 18A .2816, requiring all licensed child care centers to test for lead in water at every tap used for drinking or cooking. Testing is required to obtain a license and is required at least once every three years. If levels of lead at a tap are at or above the state hazard level, centers are required to restrict access to the tap and take additional actions to ensure children and staff have access to water that does not exceed state hazard levels. UP-DATES: Checkout our “What’s New” at DCDEE website https://ncchildcare.ncdhhs.gov. For information about rule changes, visit the Division’s website at ncchildcare.ncdhhs.gov and look under the “What’s” Tab. COVID-19 INFORMATION: Please check our website for the latest Covid-19 information. DCDEE website https://ncchildcare.ncdhhs.gov . -Federal law also requires that an employer keeps all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. QRIS Updates: -All licensed childcare facilities are currently under the ‘Hold-Harmless’ state for their license from DCDEE. Once QRIS is implemented, you will receive information from DCDEE regarding the new pathways for licensure and your timeframe for completing your license renewal. The NCRLAP website, https://ncrlap.org, has trainings geared towards the new ECERS3 and ITERS3 assessment scales. These will introduce you to the updated assessment scale and provide tips for completing the new scale. Today, I left the NC foundations for Early Learning book with you, and we discussed how you can also locate it on the DCDEE website, https://ncchuildcare.ncdhhs.com. NC Foundations helps teachers plan activities that are age appropriate and developmentally appropriate. Thank you for your assistance during today’s visit. If you have further questions or concerns, I can be reached at rena.mccaffrey@dhhs.nc.gov or by calling; 336-580-5670. You may also contact my supervisor, Kaye Adkins at kaye.adkins@dhhs.nc.gov. Thank you for all that you do to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0803 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: RENA MCCAFFREY Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 66 Completed Date: 6/10/2025 Age: From 0 To 10 Total Minutes: 185 Time In: 09:45 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's Routine Unannounced visit was to monitor compliance with applicable child care requirements. The facility currently operates with a Five-Star Child Care License that was issued on September 2, 2023. The last Sanitation Inspection was completed on May 14, 2025, with a "Superior" classification and thirteen (13) demerits. The last Fire Inspection was conducted on January 30, 2025, and the facility was approved for daytime care only. The last Fire Drill was conducted on April 29, 2025. The last Lock Down/Shelter-in-Place was on April 22, 2025. The last Playground Inspection was conducted on May 20,2025. Upon arrival, I was greeted by the director, Crystal Barber. I stated the purpose of my visit and was assisted on a walkthrough of the facility where attendance was documented, and observations made. The infants were being bottle-fed, and routine diaper changes were taking place. The toddlers were listening to a teacher directed activity at the table. Preschool classrooms were engaged in free play in centers. During today's visit, a partial assessment of applicable child care requirements was conducted, which included license posted, permit restrictions, supervision, staff/child ratio, qualified criminal background checks, staff training and general safety. The following violations were observed during today’s visit and technical assistance was offered. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the pre-k classroom the last activity plan was posted on 5/21/25- 5/30/25. GS 110-91(12); .0508(a) 607 Separate lavatories with hot and cold running water, soap, and individual sanitary towels or other approved hand-drying devices were not available for staff in food preparation areas or diaper changing areas. In the toddler classroom the diaper changing sink had no hand soap. The adult bathroom had no hand soap for staff to wash their hands properly. 15A NCAC 18A .2818(b) & (d) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last fire drill was on 4/29/25. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The permission form did not have a start and ending date for Nystatin in the infants. 10A NCAC 09 .0803(1)(a & b) 871 Center staff did not comply with the safe sleep policy. Upon arrival there were two teachers in the infant classroom without proof of ITS-SIDS training. The director changed out one teacher with ITS SIDS to have someone with this training in the class. The teachers were not completing daily sleep checks. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In the infant classroom teachers last time they documented sleep checks were on 4/5/25. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. T. Nichols was rehired on 4/4/25 and did not have a current ITS SIDS training certificate. A. Mullins did not have proof of her ITS SIDS training in her file. .1102(f) The above violations must be corrected immediately. A Corrective Action Letter must be drafted with the name of your facility, the facility identification number, and your signature. The letter must be received by my office on, or before June 23, 2025. The letter should include: •Each item number of noncompliance cited. •Describe how and when the violations were corrected. •Please include accompanying documentation of compliance. •The letter can be emailed to rena.mccaffrey@dhhs.nc.gov If a compliance letter is not received to my office by 5:00 PM June 23, 2025, a return visit may be conducted to ensure the violations cited have been corrected or addressed. Additional violation may be documented if each violation has not been properly corrected or otherwise addressed. You and your staff were provided with an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Technical Assistance: Today we discussed that the infant classroom must follow ITS-SIDS policy and always have teachers that have current ITS-SIDS training. Today when I arrived there were two teachers in the infant classroom that did not have proof or were not current with the ITS-SIDS training. The director moved another teacher into the infant classroom to assist. One teacher that had recently been rehired had an expired ITS-SIDS training but is registered to take the training this month. Being knowledgeable in Sudden Infant Death policies are very important to keep all babies safe. During today’s visit teachers in the infant classroom could not find an updated sleep checks. The last documentation for sleep checks was on 4/5/25. All infant staff are responsible for checking the times an infant goes to sleep and wakes up and will need to check every 15 minutes for the rise and fall of the chest. This must be recorded daily. We discussed that all permission forms for medical must have a start and end date on them and be signed by the parent. Fire drills must be practiced monthly to keep children safe and to know how to react in the event of a real fire or emergency evacuation. The toddler classroom did not have hand soap at the diaper changing sink. This is very important for teachers to have soap to wash away any bacteria from a diaper change. The adult bathroom did not have soap for staff members to wash their hands after using the restroom. We discussed that teachers must have a current lesson plan ready for each new week to follow. Parents also need to be aware of what activities the children are learning about. All staff must have current First Aid and CPR training and ITS_SIDS training that is always current. You asked for classroom checklist of items for school age children. I will send you a list and some support for information on school age classroom. Reminders: A. Martin criminal background check will expire on June 29, 2025. First Aid and CPR will expire on 10/2025. Mullins will need ITS-SIDS training. B. Luna criminal background will expire on 11/19/25. C. T. Nichols ITS-SIDS expired as of 06/04/25. RESOURCES: -Caring for Our Children National Health and Safety Performance Standard Guidelines for Early Care and Education Programs: https://nrckids.org/CFOC . -Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ - Health and Safety Trainings are offered on the DCDEE website https://ncchildcare.ncdhhs.gov free of charge. Look for the ‘DCDEE Moodle’ tab under the ‘Services’ tab on the website. Health and Safety Trainings must be completed one year from hire date and renewed every five (5) years thereafter. -Clean Classrooms for Carolina Kihttps://www.cleanwaterforuskids.org/en/carolina/ -15A NCAC 18A .2816 of the North Carolina Child Care Sanitation Guidelines covering Lead Poisoning Hazards in Child Care Centers. In 2019, North Carolina enacted 15ANCAC 18A .2816, requiring all licensed child care centers to test for lead in water at every tap used for drinking or cooking. Testing is required to obtain a license and is required at least once every three years. If levels of lead at a tap are at or above the state hazard level, centers are required to restrict access to the tap and take additional actions to ensure children and staff have access to water that does not exceed state hazard levels. UP-DATES: Checkout our “What’s New” at DCDEE website https://ncchildcare.ncdhhs.gov. For information about rule changes, visit the Division’s website at ncchildcare.ncdhhs.gov and look under the “What’s” Tab. COVID-19 INFORMATION: Please check our website for the latest Covid-19 information. DCDEE website https://ncchildcare.ncdhhs.gov . -Federal law also requires that an employer keeps all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. QRIS Updates: -All licensed childcare facilities are currently under the ‘Hold-Harmless’ state for their license from DCDEE. Once QRIS is implemented, you will receive information from DCDEE regarding the new pathways for licensure and your timeframe for completing your license renewal. The NCRLAP website, https://ncrlap.org, has trainings geared towards the new ECERS3 and ITERS3 assessment scales. These will introduce you to the updated assessment scale and provide tips for completing the new scale. Today, I left the NC foundations for Early Learning book with you, and we discussed how you can also locate it on the DCDEE website, https://ncchuildcare.ncdhhs.com. NC Foundations helps teachers plan activities that are age appropriate and developmentally appropriate. Thank you for your assistance during today’s visit. If you have further questions or concerns, I can be reached at rena.mccaffrey@dhhs.nc.gov or by calling; 336-580-5670. You may also contact my supervisor, Kaye Adkins at kaye.adkins@dhhs.nc.gov. Thank you for all that you do to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: RENA MCCAFFREY Operation Type: Center Case Number: Visit Date: 6/10/2025 Number Present: 66 Completed Date: 6/10/2025 Age: From 0 To 10 Total Minutes: 185 Time In: 09:45 AM Time Out: 12:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's Routine Unannounced visit was to monitor compliance with applicable child care requirements. The facility currently operates with a Five-Star Child Care License that was issued on September 2, 2023. The last Sanitation Inspection was completed on May 14, 2025, with a "Superior" classification and thirteen (13) demerits. The last Fire Inspection was conducted on January 30, 2025, and the facility was approved for daytime care only. The last Fire Drill was conducted on April 29, 2025. The last Lock Down/Shelter-in-Place was on April 22, 2025. The last Playground Inspection was conducted on May 20,2025. Upon arrival, I was greeted by the director, Crystal Barber. I stated the purpose of my visit and was assisted on a walkthrough of the facility where attendance was documented, and observations made. The infants were being bottle-fed, and routine diaper changes were taking place. The toddlers were listening to a teacher directed activity at the table. Preschool classrooms were engaged in free play in centers. During today's visit, a partial assessment of applicable child care requirements was conducted, which included license posted, permit restrictions, supervision, staff/child ratio, qualified criminal background checks, staff training and general safety. The following violations were observed during today’s visit and technical assistance was offered. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the pre-k classroom the last activity plan was posted on 5/21/25- 5/30/25. GS 110-91(12); .0508(a) 607 Separate lavatories with hot and cold running water, soap, and individual sanitary towels or other approved hand-drying devices were not available for staff in food preparation areas or diaper changing areas. In the toddler classroom the diaper changing sink had no hand soap. The adult bathroom had no hand soap for staff to wash their hands properly. 15A NCAC 18A .2818(b) & (d) 805 Fire drills were not practiced monthly and/or the drill record was incomplete. The last fire drill was on 4/29/25. .0604(t); .0302(d)(5) 842 A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. The permission form did not have a start and ending date for Nystatin in the infants. 10A NCAC 09 .0803(1)(a & b) 871 Center staff did not comply with the safe sleep policy. Upon arrival there were two teachers in the infant classroom without proof of ITS-SIDS training. The director changed out one teacher with ITS SIDS to have someone with this training in the class. The teachers were not completing daily sleep checks. 10A NCAC 09 .0606(a) 887 Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. In the infant classroom teachers last time they documented sleep checks were on 4/5/25. .0606(g) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. T. Nichols was rehired on 4/4/25 and did not have a current ITS SIDS training certificate. A. Mullins did not have proof of her ITS SIDS training in her file. .1102(f) The above violations must be corrected immediately. A Corrective Action Letter must be drafted with the name of your facility, the facility identification number, and your signature. The letter must be received by my office on, or before June 23, 2025. The letter should include: •Each item number of noncompliance cited. •Describe how and when the violations were corrected. •Please include accompanying documentation of compliance. •The letter can be emailed to rena.mccaffrey@dhhs.nc.gov If a compliance letter is not received to my office by 5:00 PM June 23, 2025, a return visit may be conducted to ensure the violations cited have been corrected or addressed. Additional violation may be documented if each violation has not been properly corrected or otherwise addressed. You and your staff were provided with an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Technical Assistance: Today we discussed that the infant classroom must follow ITS-SIDS policy and always have teachers that have current ITS-SIDS training. Today when I arrived there were two teachers in the infant classroom that did not have proof or were not current with the ITS-SIDS training. The director moved another teacher into the infant classroom to assist. One teacher that had recently been rehired had an expired ITS-SIDS training but is registered to take the training this month. Being knowledgeable in Sudden Infant Death policies are very important to keep all babies safe. During today’s visit teachers in the infant classroom could not find an updated sleep checks. The last documentation for sleep checks was on 4/5/25. All infant staff are responsible for checking the times an infant goes to sleep and wakes up and will need to check every 15 minutes for the rise and fall of the chest. This must be recorded daily. We discussed that all permission forms for medical must have a start and end date on them and be signed by the parent. Fire drills must be practiced monthly to keep children safe and to know how to react in the event of a real fire or emergency evacuation. The toddler classroom did not have hand soap at the diaper changing sink. This is very important for teachers to have soap to wash away any bacteria from a diaper change. The adult bathroom did not have soap for staff members to wash their hands after using the restroom. We discussed that teachers must have a current lesson plan ready for each new week to follow. Parents also need to be aware of what activities the children are learning about. All staff must have current First Aid and CPR training and ITS_SIDS training that is always current. You asked for classroom checklist of items for school age children. I will send you a list and some support for information on school age classroom. Reminders: A. Martin criminal background check will expire on June 29, 2025. First Aid and CPR will expire on 10/2025. Mullins will need ITS-SIDS training. B. Luna criminal background will expire on 11/19/25. C. T. Nichols ITS-SIDS expired as of 06/04/25. RESOURCES: -Caring for Our Children National Health and Safety Performance Standard Guidelines for Early Care and Education Programs: https://nrckids.org/CFOC . -Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ - Health and Safety Trainings are offered on the DCDEE website https://ncchildcare.ncdhhs.gov free of charge. Look for the ‘DCDEE Moodle’ tab under the ‘Services’ tab on the website. Health and Safety Trainings must be completed one year from hire date and renewed every five (5) years thereafter. -Clean Classrooms for Carolina Kihttps://www.cleanwaterforuskids.org/en/carolina/ -15A NCAC 18A .2816 of the North Carolina Child Care Sanitation Guidelines covering Lead Poisoning Hazards in Child Care Centers. In 2019, North Carolina enacted 15ANCAC 18A .2816, requiring all licensed child care centers to test for lead in water at every tap used for drinking or cooking. Testing is required to obtain a license and is required at least once every three years. If levels of lead at a tap are at or above the state hazard level, centers are required to restrict access to the tap and take additional actions to ensure children and staff have access to water that does not exceed state hazard levels. UP-DATES: Checkout our “What’s New” at DCDEE website https://ncchildcare.ncdhhs.gov. For information about rule changes, visit the Division’s website at ncchildcare.ncdhhs.gov and look under the “What’s” Tab. COVID-19 INFORMATION: Please check our website for the latest Covid-19 information. DCDEE website https://ncchildcare.ncdhhs.gov . -Federal law also requires that an employer keeps all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. QRIS Updates: -All licensed childcare facilities are currently under the ‘Hold-Harmless’ state for their license from DCDEE. Once QRIS is implemented, you will receive information from DCDEE regarding the new pathways for licensure and your timeframe for completing your license renewal. The NCRLAP website, https://ncrlap.org, has trainings geared towards the new ECERS3 and ITERS3 assessment scales. These will introduce you to the updated assessment scale and provide tips for completing the new scale. Today, I left the NC foundations for Early Learning book with you, and we discussed how you can also locate it on the DCDEE website, https://ncchuildcare.ncdhhs.com. NC Foundations helps teachers plan activities that are age appropriate and developmentally appropriate. Thank you for your assistance during today’s visit. If you have further questions or concerns, I can be reached at rena.mccaffrey@dhhs.nc.gov or by calling; 336-580-5670. You may also contact my supervisor, Kaye Adkins at kaye.adkins@dhhs.nc.gov. Thank you for all that you do to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0606 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: RENA MCCAFFREY Operation Type: Center Case Number: Visit Date: 8/13/2024 Number Present: 60 Completed Date: 8/13/2024 Age: From 0 To 5 Total Minutes: -580 Time In: 09:45 AM Time Out: 12:05 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today's Routine Unannounced visit was to monitor compliance for applicable child care requirements. The facility currently operates with a Five-Star Child Care License that was issued on September 2, 2023. The last Sanitation Inspection was completed on March 15, 2024, with a "Superior" classification and (0) demerits. The last Fire Inspection was conducted on February 26, 2024, and the facility was approved for daytime care only. The last Fire Drill was conducted on July 9, 2024. The last Lock Down/Shelter-in-Place was on June 28, 2024. The last Playground Inspection was conducted on July 25, 2024. Upon arrival, I was greeted by assistant director, Heather Barber. I stated the purpose of my visit and was assisted on a walkthrough of the facility where attendance was documented, and observations made. The infants were getting ready to rest and the toddlers were listening to a teacher directed activity. The preschool classrooms were engaged in free play in centers. During today's visit, Today, a partial assessment of applicable child care requirements was conducted, which included license posted, permit restrictions, supervision, staff/child ratio, qualified criminal background checks, staff training and general safety. The following violations were observed during today’s visit and technical assistance was offered. Violation Number Comment Rule 871 Center staff did not comply with the safe sleep policy. Infants were not checked daily and while sleeping every 15 minutes and documented by the staff. 10A NCAC 09 .0606(a) The above violations must be corrected immediately. A Corrective Action Letter must be drafted with the name of your facility, the facility identification number, and your signature. The letter must be received by my office on, or before August 26, 2024. The letter should include: Each item number of noncompliance cited. Describe how and when the violations were corrected. Please include accompanying documentation of compliance. The letter can be emailed to rena.mccaffrey@dhhs.nc.gov. If a compliance letter is not received to my office by 5:00 PM August 26, 2024, a return visit may be conducted to ensure the violations cited have been corrected or addressed. Additional violation may be documented if each violation has not been properly corrected or otherwise addressed. You and your staff were provided with an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Technical Assistance: Today we discussed the infant classroom must be checking daily for the rise and fall of an infant’s chest while sleeping. This must be checked every 15 minutes and record when the infant goes to sleep and wakes up. This is an ITS-SIDS requirement. RESOURCES: -Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ -For upcoming ongoing training opportunities please visit your local Smart Start agency at: https://partnershipforchildren.org. COVID-19 INFORMATION: Please check our website for the latest Covid-19 information. DCDEE website https://ncchildcare.ncdhhs.gov. Thank you for your assistance during today’s visit. If you have further questions or concerns, I can be reached atrena.mccaffrey@dhhs.nc.gov or by calling; 336-580-5670. You may also contact my supervisor, Kaye Adkins kaye.adkins@dhhs.nc.gov. Thank you for all that you do, to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: RENA MCCAFFREY Operation Type: Center Case Number: Visit Date: 2/26/2024 Number Present: 39 Completed Date: 2/26/2024 Age: From 0 To 4 Total Minutes: 185 Time In: 09:20 AM Time Out: 12:25 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to complete an annual monitoring of Applicable Child Care requirements. Today, will be this centers first Annual Compliance. The facility currently operates with a Five-Star Child Care License that was issued on September 2, 2023. The last Sanitation Inspection was completed on February 24, 2023, with a "Superior" classification and (0) demerits. The last Fire Inspection was conducted on February 26, 2024, and the facility was approved for daytime care only. The last Fire Drill was conducted on January 30, 2024. The last Lock Down/ Shelter-in-Place was on December 15, 2023 The last Playground Inspection was conducted on January 31, 2024. Upon arrival, I was greeted by director, Crystal Barber. I stated the purpose of my visit and was assisted on a walkthrough of the facility where attendance was documented, and observations made. The children were observed participating in outdoor activities. A checklist was used to note the requirements I monitored today. The North Carolina Department of the Secretary’s website was used to check the status of the corporation on February 26, 2024. The facility’s owner is current/active. During today's visit, I completed a full assessment of applicable Child Care Requirements; license posted, restrictions maintained, staff/child ratio and adequate approved space. Program Records, Criminal Background Checks were also monitored. Staff and Children’s files were monitored as well as Emergency Drills, Medication, Playground Inspections and Transportation. This facility does not provide transportation. The following violations were observed during today’s visit. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In three classrooms no activity plan was posted for the current week. This was corrected during the visit. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 1 Infants and space 6 three year old class, purses were down where a child could reach them and not in a locked cabinet. This was corrected during the visit. .2820(b) 1301 Center did not maintain a record of daily attendance. In three classrooms attendance was not recorded. This was corrected during the visit. GS 110-91(9) The above violations must be corrected immediately. A Corrective Action Letter must be drafted with the name of your facility, the facility identification number, and your signature. The letter must be received by my office on, or before March 8, 2024. The letter should include: Each item number of noncompliance cited. Describe how and when the violations were corrected. Please include accompanying documentation of compliance. The letter can be emailed to rena.mccaffrey@dhhs.nc.gov . If a compliance letter is not received to my office by 5:00 PM March 8, 2024, a return visit may be conducted to ensure the violations cited have been corrected or addressed. Additional violation may be documented if each violation has not been properly corrected or otherwise addressed. You and your staff were provided with an opportunity to ask questions regarding interpretation and implementation of all child care requirements. Technical Assistance: Today, I spoke with Heather Barber and asked her to email me the staff and training worksheets when all of the in-service training hours were totaled and recorded. Please be aware that all medical EPI pens and asthma must be signed by the doctor and parents every six months. It is very important in the event of an emergency that all staff sign every child in as they are dropped off. All purses must be up 5 ft. off the ground in a locked cabinet. I suggested to the director to put up all lesson plans the week before to have the current lesson ready on Monday of each week. Reminder that Aisheia Williams ITS-SIDS training has expired as of January 25, 2024. This person cannot work in the infant classroom until she has completed a new training. COVID-19 INFORMATION: Please check our website for the latest Covid-19 information. DCDEE website https://ncchildcare.ncdhhs.gov MOODLE: Any teachers, current or new hires can test out of NCECC by accessing the link below and placing in their username and password. You must receive a score of 80% or higher and can only be taken twice. If you fail twice you must enroll in an EDU 119 course at a local community college. https://www.dcdee.moodle.nc.gov/ -The Health and Safety Trainings are now being offered on the DCDEE website https://ncchildcare.ncdhhs.gov/ free of charge. Look for the ‘DCDEE Moodle’ tab under the ‘Services’ tab on the website. Health and Safety Trainings should be renewed every five (5) years. RESOURCES: -Child care programs can order free posters from the NC Child Care Health and Safety Resource Center at https://healthychildcare.unc.edu/ For upcoming ongoing training opportunities please visit your local Smart Start agency at: https://partnershipforchildren.org. We discussed each of the violations cited today at the closing of the visit. Thank you for your assistance during today’s visit. If you have further questions or concerns, I can be reached at rena.mccaffrey@dhhs.nc.gov or by calling; 336-580-5670. You may also contact my supervisor, Kaye Adkins at kaye.adkins@dhhs.nc.gov. Thank you for all that you do, to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .1802 · Violation

Name of Operation: BRIGHTER HORIZONS CHILD DEVELOPMENT CENTER, LLC Facility ID: 29000765 Consultant: MARCIA HUMPHREY Operation Type: Center Case Number: 0823-108L Visit Date: 8/15/2023 Number Present: 32 Completed Date: 8/15/2023 Age: From 0 To 4 Total Minutes: 120 Time In: 11:00 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today's unannounced visit was to investigate a complaint received by the Division of Child Development and Early Education on 8/7/23. Upon my arrival, I was greeted by the owner/ center director Mrs. Crystal and the assistant director Mrs. Heather Barber. I completed a general walk through of the five classrooms. The one classroom currently closed is being used as a employees lounge. No one accompanied me during today's walk-through. A total of thirty-two (32) children and ten (10) employees were present today (no enrollment sheet was attached to this visit summary based on the allegations received). The children were observed preparing for outside time or involved in an art activity with their caregiver upon arrival. The Temporary License was observed posted. ALLEGATIONS: There are concerns regarding nutrition, nurture and care. I spoke with Mrs. Crystal and Mrs. Heather regarding the allegations, and they was given an opportunity to address the concerns. In regards to nutrition they both informed me that breakfast is served between 7:45am-9:00am, Lunch 11:00am-12:00pm and snack 2:00pm-3:00pm. I observed where lunch was served around 11am which consisted of peas, peaches, pasta w/ hamburger meat with milk to drink. I spoke to caregivers of the 2/3's and 2's classroom regarding when breakfast was served this morning and they all said 8:15am. Based on the menu and per discussion with Mrs. Heather and the caregivers the children had pancakes, sausage, apples and milk to drink. RESOLUTION: Therefore, based on my conversations with the owner/center director, assistant director, teachers in the 2/3's and 2's classroom this allegation regarding nutrition has been determined to be UNSUBSTANTIATED. I spoke with Mrs. Crystal and Mrs. Heather and informed them that I received a recording of a teacher speaking to a child in an inappropriate manner. They both were given an opportunity to hear the three recordings received and they informed me that the teacher being heard in the recording was speaking to her own grandchild. I informed Mrs. Crystal and Mrs. Heather that the tone from the caregiver to the child regardless of it being her grandchild is not acceptable. The teacher was heard speaking to a child in a negative tone and not responding to the child with acceptance and appreciation. They both agreed and informed me that this caregiver is no longer assisting in the classroom that her grandchildren are in. Mrs. Crystal stated that she talked with the caregiver in detail regarding their concern on July 20, 2023. Mrs. Crystal and Mrs. Heather stated that the caregiver signed the discipline policy that was reviewed, in addition to them reviewing it with all their employees. I received a copy of the discipline policies reviewed with all the staff during today's visit. RESOLUTION: Therefore, based on my conversations with the owner/center director and assistant director this allegation regarding nurture and care has been determined to be SUBSTANTIATED. Violation Number Comment Rule 325 Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. Per a video recording that was received a teacher was heard speaking to a child in a negative tone and not responding to the child with acceptance and appreciation. .1802 In order to comply with the NC Laws and Rules any violations cited today must be corrected immediately. A compliance letter must be sent to me by August 29, 2023. The letter must address each violation and explain how it has been corrected. Please send this to Marcia.Humphrey@dhhs.nc.gov and include the following: -Facility name -Facility ID number -Each item number TECHNICAL ASSISTANCE: I discussed in detail with Mrs. Crystal and Mrs. Heather, that following North Carolina Child Care Law 10A NCAC 09 .1802 regarding STAFF/CHILD INTERACTIONS Staff shall interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and participating in activities with the children. For example, staff shall: (1) make eye contact when speaking to a child; (2) engage children in conversation to share experiences, ideas, and opinions; (3) help children develop problem-solving skills; and (4) facilitate learning by providing positive reinforcement, encouraging efforts, and recognizing accomplishments. The corrective action letter was received during today's visit. CONTACT INFORMATION: If you have any questions or need further assistance, I can be reached via email at marcia.humphrey@dhhs.nc.gov or by phone at (919)259-5860. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.