West - ISS Staff Childcare

10A NCAC 09 .3203 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 4/1/2026 Number Present: 13 Completed Date: 4/1/2026 Age: From 3 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. Meloide Hayes, Lead Teacher, and Traci Johnson, Teacher, assisted me with today’s visit. The last annual compliance visit was conducted on May 5, 2025. The program's compliance history was reviewed with teaching staff. The program’s compliance history was one hundred percent prior to today’s visit. The program's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed engaging in free choice activities, teacher directed activities, whole group art activity, toileting and handwashing routines, snack, and outdoor play. Health and safety requirements were observed to be in compliance during today’s visit. Fire drills were completed monthly as required. The last fire drill was completed on March 31, 2026. Emergency drills are being completed every three months as required. The last emergency drill was a lockdown drill completed on March 6, 2026. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have emergency medications or Medical Action Plans. Two topical ointments were monitored to be in compliance today. A selection of staff files and children’s files were monitored during today’s visit. The program does not provide transportation. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During a meeting with Jill Wingler, Administrator, conducted on November 25, 2025. We discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education (including ensuring all staff have WORKS accounts, understanding the 50% requirement for the administrator and for other educators, and how work experience may count), enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans. During that visit, Mrs. Wingler stated that the facility will follow the Program Assessment for Child Care Centers pathway. We reviewed the “Pathways to the Stars Application for Assessment for a Rated License for Centers” and the various components. Please review the child care rules section in which your program will follow: 10A NCAC 09 .3203 PROGRAM ASSESSMENT PATHWAY FOR CHILD CARE CENTERS. The following items were monitored and verified during today’s visit: 1. Enhanced Staff/Child Ratios and Enhanced Space Today, I verified that this facility maintains enhanced staff/child ratios, reduced enhanced staff/child ratios, and enhanced space capacity. 2. The Facility Continuous Quality Improvement (CQI) Plan was received and reviewed from the administrator on February 27, 2026, via email. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan for the lead teacher and teacher. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than May 1, 2026. In addition to the “Application for Assessment for a Rated License for Centers”, please be prepared to submit the following to me for verification: 1. Staff Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards Child Care Centers: Please submit the Family and Community Engagement Standards Child Care Centers document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Individual CQI/PD Plan document for the administrator. 4. Verification of Self-Study (if applicable): Please submit the Verification of Self-Study form. 5. Curriculum or Approved Curriculum (if applicable): Please submit documentation that can be used to verify that a curriculum is in place. The following violations were documented during today’s visit: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on 2/5/24 First Aid training expired on 2/9/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired on 2/5/24 CPR training expired on 2/9/26. .1102(d) Technical Assistance was provided on the following: • We discussed staff members inquiring about First Aid and CPR classes 3-6 months prior to their current certification expiring. Staff may also inquire about training opportunities outside of the county that they reside for classes. This will ensure that training is taken in a timely manner and prevent certification from expiring. The staff member explained that the class scheduled for 2/6/26 was previously canceled and is registered to complete the training on 4/7/26. Consultation was provided on the following: • We discussed that the Environmental Rating Scale (ERS) will be requested in the fall for the facility. I will notify staff when the ERS assessment has been requested. • DPI programs should put the dates paperwork has been completed on the staff and training worksheet instead of listing “off-site”. Although permitted to store the paperwork off-site, it must document/verify that staff have completed the paperwork per the child care requirements which would include the required timeframes. • DCDEE WEBSITE RESOURCES: o Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3224 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 4/1/2026 Number Present: 13 Completed Date: 4/1/2026 Age: From 3 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. Meloide Hayes, Lead Teacher, and Traci Johnson, Teacher, assisted me with today’s visit. The last annual compliance visit was conducted on May 5, 2025. The program's compliance history was reviewed with teaching staff. The program’s compliance history was one hundred percent prior to today’s visit. The program's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed engaging in free choice activities, teacher directed activities, whole group art activity, toileting and handwashing routines, snack, and outdoor play. Health and safety requirements were observed to be in compliance during today’s visit. Fire drills were completed monthly as required. The last fire drill was completed on March 31, 2026. Emergency drills are being completed every three months as required. The last emergency drill was a lockdown drill completed on March 6, 2026. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have emergency medications or Medical Action Plans. Two topical ointments were monitored to be in compliance today. A selection of staff files and children’s files were monitored during today’s visit. The program does not provide transportation. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During a meeting with Jill Wingler, Administrator, conducted on November 25, 2025. We discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education (including ensuring all staff have WORKS accounts, understanding the 50% requirement for the administrator and for other educators, and how work experience may count), enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans. During that visit, Mrs. Wingler stated that the facility will follow the Program Assessment for Child Care Centers pathway. We reviewed the “Pathways to the Stars Application for Assessment for a Rated License for Centers” and the various components. Please review the child care rules section in which your program will follow: 10A NCAC 09 .3203 PROGRAM ASSESSMENT PATHWAY FOR CHILD CARE CENTERS. The following items were monitored and verified during today’s visit: 1. Enhanced Staff/Child Ratios and Enhanced Space Today, I verified that this facility maintains enhanced staff/child ratios, reduced enhanced staff/child ratios, and enhanced space capacity. 2. The Facility Continuous Quality Improvement (CQI) Plan was received and reviewed from the administrator on February 27, 2026, via email. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan for the lead teacher and teacher. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than May 1, 2026. In addition to the “Application for Assessment for a Rated License for Centers”, please be prepared to submit the following to me for verification: 1. Staff Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards Child Care Centers: Please submit the Family and Community Engagement Standards Child Care Centers document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Individual CQI/PD Plan document for the administrator. 4. Verification of Self-Study (if applicable): Please submit the Verification of Self-Study form. 5. Curriculum or Approved Curriculum (if applicable): Please submit documentation that can be used to verify that a curriculum is in place. The following violations were documented during today’s visit: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on 2/5/24 First Aid training expired on 2/9/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired on 2/5/24 CPR training expired on 2/9/26. .1102(d) Technical Assistance was provided on the following: • We discussed staff members inquiring about First Aid and CPR classes 3-6 months prior to their current certification expiring. Staff may also inquire about training opportunities outside of the county that they reside for classes. This will ensure that training is taken in a timely manner and prevent certification from expiring. The staff member explained that the class scheduled for 2/6/26 was previously canceled and is registered to complete the training on 4/7/26. Consultation was provided on the following: • We discussed that the Environmental Rating Scale (ERS) will be requested in the fall for the facility. I will notify staff when the ERS assessment has been requested. • DPI programs should put the dates paperwork has been completed on the staff and training worksheet instead of listing “off-site”. Although permitted to store the paperwork off-site, it must document/verify that staff have completed the paperwork per the child care requirements which would include the required timeframes. • DCDEE WEBSITE RESOURCES: o Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 4/1/2026 Number Present: 13 Completed Date: 4/1/2026 Age: From 3 To 5 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. Meloide Hayes, Lead Teacher, and Traci Johnson, Teacher, assisted me with today’s visit. The last annual compliance visit was conducted on May 5, 2025. The program's compliance history was reviewed with teaching staff. The program’s compliance history was one hundred percent prior to today’s visit. The program's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the environment was completed. Children were observed engaging in free choice activities, teacher directed activities, whole group art activity, toileting and handwashing routines, snack, and outdoor play. Health and safety requirements were observed to be in compliance during today’s visit. Fire drills were completed monthly as required. The last fire drill was completed on March 31, 2026. Emergency drills are being completed every three months as required. The last emergency drill was a lockdown drill completed on March 6, 2026. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have emergency medications or Medical Action Plans. Two topical ointments were monitored to be in compliance today. A selection of staff files and children’s files were monitored during today’s visit. The program does not provide transportation. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During a meeting with Jill Wingler, Administrator, conducted on November 25, 2025. We discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered staff education (including ensuring all staff have WORKS accounts, understanding the 50% requirement for the administrator and for other educators, and how work experience may count), enhanced ratios and space expectations, the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans. During that visit, Mrs. Wingler stated that the facility will follow the Program Assessment for Child Care Centers pathway. We reviewed the “Pathways to the Stars Application for Assessment for a Rated License for Centers” and the various components. Please review the child care rules section in which your program will follow: 10A NCAC 09 .3203 PROGRAM ASSESSMENT PATHWAY FOR CHILD CARE CENTERS. The following items were monitored and verified during today’s visit: 1. Enhanced Staff/Child Ratios and Enhanced Space Today, I verified that this facility maintains enhanced staff/child ratios, reduced enhanced staff/child ratios, and enhanced space capacity. 2. The Facility Continuous Quality Improvement (CQI) Plan was received and reviewed from the administrator on February 27, 2026, via email. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan for the lead teacher and teacher. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than May 1, 2026. In addition to the “Application for Assessment for a Rated License for Centers”, please be prepared to submit the following to me for verification: 1. Staff Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards Child Care Centers: Please submit the Family and Community Engagement Standards Child Care Centers document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Individual Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Individual CQI/PD Plan document for the administrator. 4. Verification of Self-Study (if applicable): Please submit the Verification of Self-Study form. 5. Curriculum or Approved Curriculum (if applicable): Please submit documentation that can be used to verify that a curriculum is in place. The following violations were documented during today’s visit: Violation Number Comment Rule 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member hired on 2/5/24 First Aid training expired on 2/9/26. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member hired on 2/5/24 CPR training expired on 2/9/26. .1102(d) Technical Assistance was provided on the following: • We discussed staff members inquiring about First Aid and CPR classes 3-6 months prior to their current certification expiring. Staff may also inquire about training opportunities outside of the county that they reside for classes. This will ensure that training is taken in a timely manner and prevent certification from expiring. The staff member explained that the class scheduled for 2/6/26 was previously canceled and is registered to complete the training on 4/7/26. Consultation was provided on the following: • We discussed that the Environmental Rating Scale (ERS) will be requested in the fall for the facility. I will notify staff when the ERS assessment has been requested. • DPI programs should put the dates paperwork has been completed on the staff and training worksheet instead of listing “off-site”. Although permitted to store the paperwork off-site, it must document/verify that staff have completed the paperwork per the child care requirements which would include the required timeframes. • DCDEE WEBSITE RESOURCES: o Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 15, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0304 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 7 Completed Date: 9/25/2024 Age: From 2 To 3 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Meloide Hayes and Traci Johnson, teaching staff, assisted me with today’s visit. The facility was issued a one-star unrated license on April 24, 2024. The last sanitation inspection was completed on September 2, 2024, with a “Superior” classification. The last fire inspection was conducted August 1, 2023, and your facility was approved for daytime and night time care. The center's compliance history was reviewed with the operator. The program’s compliance history was 94 percent prior to today’s visit. The center's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, morning snack, whole group time, outdoor play, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on September 23, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on September 14, 2024. Outdoor playground inspections are being completed monthly. The last outdoor inspection was completed on August 29, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. I monitored one prescription medication and complete documentation to be in compliance during today’s visit. A selection of staff files and children’s files were monitored during today’s visit. Healthy and Safety requirements were monitored during today’s visit. The program does not provide transportation. The following violation was documented today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 8/1/23. 10A NCAC 09 .0304(a) Technical Assistance was provided on the following: 1. We discussed that a fire inspection should be conducted annually. It is recommended that a reminder be placed on your calendar around the time that a fire inspection is due for administration to reach out to the fire marshal to conduct a visit. Please send fire inspections to me within 7 days of receiving a visit. Consultation was provided on the following: 1. As of July 8, 2024, the Senate Bill 425/Session Law 2024-34 for Hold harmless has been extended until the new QRIS is implemented. At this time providers are not required to go any further with a rated license assessment unless they want to. 2. Centers should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. 10A NCAC 09 .0601(f) Each child care center shall be free of lead poisoning hazards as defined in G.S. 130A-131.7(7) and asbestos hazards. 3. Please ensure that you are utilizing the most recent forms for your facility. You can visit https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms to locate all required documents. 4. We discussed that on-going training is documented from each staff members individual hire date. For example, a staff member hired on 8/2/19 would be monitored annually from 8/2/23 to 8/2/24. Staff members can only carry over half of the amount of on-going hours that they are required annually. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 7 Completed Date: 9/25/2024 Age: From 2 To 3 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Meloide Hayes and Traci Johnson, teaching staff, assisted me with today’s visit. The facility was issued a one-star unrated license on April 24, 2024. The last sanitation inspection was completed on September 2, 2024, with a “Superior” classification. The last fire inspection was conducted August 1, 2023, and your facility was approved for daytime and night time care. The center's compliance history was reviewed with the operator. The program’s compliance history was 94 percent prior to today’s visit. The center's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, morning snack, whole group time, outdoor play, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on September 23, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on September 14, 2024. Outdoor playground inspections are being completed monthly. The last outdoor inspection was completed on August 29, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. I monitored one prescription medication and complete documentation to be in compliance during today’s visit. A selection of staff files and children’s files were monitored during today’s visit. Healthy and Safety requirements were monitored during today’s visit. The program does not provide transportation. The following violation was documented today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 8/1/23. 10A NCAC 09 .0304(a) Technical Assistance was provided on the following: 1. We discussed that a fire inspection should be conducted annually. It is recommended that a reminder be placed on your calendar around the time that a fire inspection is due for administration to reach out to the fire marshal to conduct a visit. Please send fire inspections to me within 7 days of receiving a visit. Consultation was provided on the following: 1. As of July 8, 2024, the Senate Bill 425/Session Law 2024-34 for Hold harmless has been extended until the new QRIS is implemented. At this time providers are not required to go any further with a rated license assessment unless they want to. 2. Centers should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. 10A NCAC 09 .0601(f) Each child care center shall be free of lead poisoning hazards as defined in G.S. 130A-131.7(7) and asbestos hazards. 3. Please ensure that you are utilizing the most recent forms for your facility. You can visit https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms to locate all required documents. 4. We discussed that on-going training is documented from each staff members individual hire date. For example, a staff member hired on 8/2/19 would be monitored annually from 8/2/23 to 8/2/24. Staff members can only carry over half of the amount of on-going hours that they are required annually. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: REBBECCA HAYES Operation Type: Center Case Number: Visit Date: 9/25/2024 Number Present: 7 Completed Date: 9/25/2024 Age: From 2 To 3 Total Minutes: 165 Time In: 09:30 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Meloide Hayes and Traci Johnson, teaching staff, assisted me with today’s visit. The facility was issued a one-star unrated license on April 24, 2024. The last sanitation inspection was completed on September 2, 2024, with a “Superior” classification. The last fire inspection was conducted August 1, 2023, and your facility was approved for daytime and night time care. The center's compliance history was reviewed with the operator. The program’s compliance history was 94 percent prior to today’s visit. The center's one-star unrated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed during free choice activities, morning snack, whole group time, outdoor play, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on September 23, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on September 14, 2024. Outdoor playground inspections are being completed monthly. The last outdoor inspection was completed on August 29, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. I monitored one prescription medication and complete documentation to be in compliance during today’s visit. A selection of staff files and children’s files were monitored during today’s visit. Healthy and Safety requirements were monitored during today’s visit. The program does not provide transportation. The following violation was documented today: Violation Number Comment Rule 106 Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on 8/1/23. 10A NCAC 09 .0304(a) Technical Assistance was provided on the following: 1. We discussed that a fire inspection should be conducted annually. It is recommended that a reminder be placed on your calendar around the time that a fire inspection is due for administration to reach out to the fire marshal to conduct a visit. Please send fire inspections to me within 7 days of receiving a visit. Consultation was provided on the following: 1. As of July 8, 2024, the Senate Bill 425/Session Law 2024-34 for Hold harmless has been extended until the new QRIS is implemented. At this time providers are not required to go any further with a rated license assessment unless they want to. 2. Centers should have registered for lead paint/asbestos testing by May 1, 2024. Facilities that have not yet enrolled should complete the online registration process for lead paint/asbestos testing by November 1, 2024 at https://data.cleanwaterforuskids.org/data/north-carolina. 10A NCAC 09 .0601(f) Each child care center shall be free of lead poisoning hazards as defined in G.S. 130A-131.7(7) and asbestos hazards. 3. Please ensure that you are utilizing the most recent forms for your facility. You can visit https://ncchildcare.ncdhhs.gov/Provider/Provider-Documents-and-Forms to locate all required documents. 4. We discussed that on-going training is documented from each staff members individual hire date. For example, a staff member hired on 8/2/19 would be monitored annually from 8/2/23 to 8/2/24. Staff members can only carry over half of the amount of on-going hours that they are required annually. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before October 9, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: ERIN PICKARD Operation Type: Center Case Number: Visit Date: 12/6/2023 Number Present: 1 Completed Date: 12/6/2023 Age: From 3 To 3 Total Minutes: 140 Time In: 10:00 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit has been to monitor your compliance with all applicable child care requirements during the first temporary time period visit. You Niesha Mullings, Lead Teacher, and Traci Johnson, Teacher, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied on today’s visit. Currently this center operates with a temporary license issued on October 23, 2023 with the following restriction: Daytime care only. A walkthrough of the indoor and outdoor environment was completed. The child enrolled was observed participating in free choice play inside and participating in teacher directed activities. The center's temporary license, NC child care law summary, safe arrival and departure procedures, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, hazardous product storage. The last monthly fire drill was completed on November 30, 2023 at 11:33am. The last monthly playground inspection was completed on November 30, 2023. You completed a lockdown drill on November 2, 2023. The school’s Emergency Plan was located in the program file binder and was updated for the school year 2023-2024. The sanitation inspection was completed on November 14, 2023, and you received a superior rating and six demerits. The last fire inspection was completed on August 1, 2023. Eight staff files, including six high school volunteers, were monitored. One child’s files was monitored. Parents bring all food for all meals served at the facility from home and have signed a Nutrition Opt Out form. We discussed the rated license process. Jill Wingler, Prime Time/Staff Child Care Director, sent me an email on October 12, 2023 stating that she is requesting an unrated One Star License at the end of your temporary license that expires on April 23, 2024. I reminded you that programs with less than a three-star license will not be eligible to receive subsidy funding. The following violations were observed today. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted was dated November 13, 2023-November 17, 2023. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two bottles of hand sanitizer and one bottle of hand lotion were observed stored in an unlocked cabinet below five feet. .2820(b) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The top of one child's medical report was not completed by the parent, and the same medical report was more than one year old from the child's enrollment date. GS110-91(1) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Six high school volunteers did not have documentation of reviewing the center's EPR plan. .0607(f) 9995 15A NCAC 18A .2817(a) In child care centers, toilet tissue paper shall be provided in each toilet room and stored in a clean, dry place. The toilet room shall include or be adjacent to a handwash lavatory. Storage in toilet rooms shall be limited to toileting and diapering supplies. All toilet fixtures shall be kept clean and in good repair. Toilet fixtures shall be child-sized, adult-sized toilets that are adapted to accommodate children, or potty chairs. A changing mat was stored on the floor in the bathroom. 9996 15A NCAC 18A .2807(c) Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. There were art projects, water bottles, and various personal items sitting on the food service countertop that is used for food service for the children enrolled. Technical assistance was given in the following areas: Item#840-Upon arrival daily, check to make sure that all personal belongings such as purses and bags from home are locked, this would include all volunteer’s bookbags. I also suggest checking each cabinet and countertop for items that have more than one warning that must be locked, or items that have just one warning that must be stored at five feet off of the floor. Item#9995-Ensure that there are not items stored on the floor of the bathroom. A shelf or cabinet should be installed to store the changing mat, or there should be a changing table added to the classroom. If a changing table is added, the health department must approve the diaper changing area before use. Item#9996- Ensure that there are not items stored on top of the countertop used for food service. This area, along with the table used to eat meals must be cleaned with soapy water and wiped cleaned, and then sprayed with sanitizer to sit for two minutes to sanitize before drying or wiping dry. The sanitizer must sit on surfaces for at least two minutes in order to sanitize properly. Item#428-I suggest changing the activity plan every Friday to ensure that there is a current activity plan posted each Monday morning. All materials must be available to carry out the activities listed on the plan. Ensure that there is a gross motor activity planned daily. Ensure that all of the developmental domains in the NC Foundations of Early Learning are included on the activity plan. Item#1321-When parents turn in paperwork for the child to enroll in the program, please ensure that the medical report is filled out completely and that the physical completed by the doctor is not more than one year old. Item#1826-All volunteers that work at the facility must have all paperwork and documentation on file prior to working at the facility with children. Consultation was provided in the following areas: You must maintain at least a 75% or higher Compliance History to be eligible to apply for a child care license. Your Compliance History will continue to build over an 18-month period. The compliance history is based on violations that are cited during visits to your center. If you have an acceptable compliance history at the end of your six month temporary license you will be eligible to apply for a rated license. You must maintain at least a 75% or higher compliance history to maintain your star license. If your center's compliance history drops below 75% you may receive an administrative action. The outdoor environment includes the concrete area in front of the building as well as the grassy area around the storage building located next to the child care building. The area next to the propane tank and air conditioning units may not be used. The area across the driveway (access road around the school)may not be used. Remember to dump any standing water that is held on top of the toy storage container. If children are enrolled that are not potty trained, you will need a changing table, and have the diaper changing area approved by the sanitation department. If you are using a mat to change a pull-up for children that are potty trained but may still have accidents, the mat should be stored off of the floor in the bathroom. You need a shelf or cabinet in order to store items in the bathroom properly. Health and Safety Training must be completed by all staff within one year of employment unless the staff member has completed all health and safety training within one year of employment at your facility. Recognizing and Responding to Child Maltreatment training must be completed by all staff within 90 days of employment. CPR and First Aid training must be completed by all staff within 90 days of employment. Ensure that CPR and First Aid training is taken in-person, by an approved trainer and training agency, as well as the type of training is Pediatric or Infant/Child CPR and First Aid training. New staff must have a current criminal background check, medical exam, and TB test or TB screening completed prior to employment. Federal law requires that an employer keep all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 12/20/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact Erin Pickard at erin.pickard@dhhs.nc.gov or 704-594-0153 if you have any questions. You may also contact Rebbecca Hayes at rebbecca.hayes@dhhs.nc.gov or 828-405-8111 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS110-91 · Violation

Name of Operation: WEST - ISS STAFF CHILDCARE Facility ID: 49000585 Consultant: ERIN PICKARD Operation Type: Center Case Number: Visit Date: 12/6/2023 Number Present: 1 Completed Date: 12/6/2023 Age: From 3 To 3 Total Minutes: 140 Time In: 10:00 AM Time Out: 12:20 PM Time In: Time Out: List to Use: Center Type Of Visit: Temp Time Period Announced/Unannounced: Unannounced The purpose of today's unannounced visit has been to monitor your compliance with all applicable child care requirements during the first temporary time period visit. You Niesha Mullings, Lead Teacher, and Traci Johnson, Teacher, assisted with today’s visit. Toni Washington, Child Care Consultant, accompanied on today’s visit. Currently this center operates with a temporary license issued on October 23, 2023 with the following restriction: Daytime care only. A walkthrough of the indoor and outdoor environment was completed. The child enrolled was observed participating in free choice play inside and participating in teacher directed activities. The center's temporary license, NC child care law summary, safe arrival and departure procedures, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, staff/child ratios, permit restrictions, group size, capacity, adequate and approved space, hazardous product storage. The last monthly fire drill was completed on November 30, 2023 at 11:33am. The last monthly playground inspection was completed on November 30, 2023. You completed a lockdown drill on November 2, 2023. The school’s Emergency Plan was located in the program file binder and was updated for the school year 2023-2024. The sanitation inspection was completed on November 14, 2023, and you received a superior rating and six demerits. The last fire inspection was completed on August 1, 2023. Eight staff files, including six high school volunteers, were monitored. One child’s files was monitored. Parents bring all food for all meals served at the facility from home and have signed a Nutrition Opt Out form. We discussed the rated license process. Jill Wingler, Prime Time/Staff Child Care Director, sent me an email on October 12, 2023 stating that she is requesting an unrated One Star License at the end of your temporary license that expires on April 23, 2024. I reminded you that programs with less than a three-star license will not be eligible to receive subsidy funding. The following violations were observed today. Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The activity plan posted was dated November 13, 2023-November 17, 2023. GS 110-91(12); .0508(a) 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Two bottles of hand sanitizer and one bottle of hand lotion were observed stored in an unlocked cabinet below five feet. .2820(b) 1321 Medical exam or health assessment record was not on file before or within 30 days after admission. The top of one child's medical report was not completed by the parent, and the same medical report was more than one year old from the child's enrollment date. GS110-91(1) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Six high school volunteers did not have documentation of reviewing the center's EPR plan. .0607(f) 9995 15A NCAC 18A .2817(a) In child care centers, toilet tissue paper shall be provided in each toilet room and stored in a clean, dry place. The toilet room shall include or be adjacent to a handwash lavatory. Storage in toilet rooms shall be limited to toileting and diapering supplies. All toilet fixtures shall be kept clean and in good repair. Toilet fixtures shall be child-sized, adult-sized toilets that are adapted to accommodate children, or potty chairs. A changing mat was stored on the floor in the bathroom. 9996 15A NCAC 18A .2807(c) Food shall be prepared using utensils, deli paper, or disposable gloves to prevent exposed, ready-to-eat-food from coming into direct contact with an employee's bare hands or exposed skin. Food shall be prepared on food-contact surfaces that have been cleaned, rinsed, and sanitized prior to use. Food-contact surfaces and utensils that are exposed to bacterial, viral, fungal, or hazard contaminants during use shall be made clean, free from hazards, and sanitized before continued use. There were art projects, water bottles, and various personal items sitting on the food service countertop that is used for food service for the children enrolled. Technical assistance was given in the following areas: Item#840-Upon arrival daily, check to make sure that all personal belongings such as purses and bags from home are locked, this would include all volunteer’s bookbags. I also suggest checking each cabinet and countertop for items that have more than one warning that must be locked, or items that have just one warning that must be stored at five feet off of the floor. Item#9995-Ensure that there are not items stored on the floor of the bathroom. A shelf or cabinet should be installed to store the changing mat, or there should be a changing table added to the classroom. If a changing table is added, the health department must approve the diaper changing area before use. Item#9996- Ensure that there are not items stored on top of the countertop used for food service. This area, along with the table used to eat meals must be cleaned with soapy water and wiped cleaned, and then sprayed with sanitizer to sit for two minutes to sanitize before drying or wiping dry. The sanitizer must sit on surfaces for at least two minutes in order to sanitize properly. Item#428-I suggest changing the activity plan every Friday to ensure that there is a current activity plan posted each Monday morning. All materials must be available to carry out the activities listed on the plan. Ensure that there is a gross motor activity planned daily. Ensure that all of the developmental domains in the NC Foundations of Early Learning are included on the activity plan. Item#1321-When parents turn in paperwork for the child to enroll in the program, please ensure that the medical report is filled out completely and that the physical completed by the doctor is not more than one year old. Item#1826-All volunteers that work at the facility must have all paperwork and documentation on file prior to working at the facility with children. Consultation was provided in the following areas: You must maintain at least a 75% or higher Compliance History to be eligible to apply for a child care license. Your Compliance History will continue to build over an 18-month period. The compliance history is based on violations that are cited during visits to your center. If you have an acceptable compliance history at the end of your six month temporary license you will be eligible to apply for a rated license. You must maintain at least a 75% or higher compliance history to maintain your star license. If your center's compliance history drops below 75% you may receive an administrative action. The outdoor environment includes the concrete area in front of the building as well as the grassy area around the storage building located next to the child care building. The area next to the propane tank and air conditioning units may not be used. The area across the driveway (access road around the school)may not be used. Remember to dump any standing water that is held on top of the toy storage container. If children are enrolled that are not potty trained, you will need a changing table, and have the diaper changing area approved by the sanitation department. If you are using a mat to change a pull-up for children that are potty trained but may still have accidents, the mat should be stored off of the floor in the bathroom. You need a shelf or cabinet in order to store items in the bathroom properly. Health and Safety Training must be completed by all staff within one year of employment unless the staff member has completed all health and safety training within one year of employment at your facility. Recognizing and Responding to Child Maltreatment training must be completed by all staff within 90 days of employment. CPR and First Aid training must be completed by all staff within 90 days of employment. Ensure that CPR and First Aid training is taken in-person, by an approved trainer and training agency, as well as the type of training is Pediatric or Infant/Child CPR and First Aid training. New staff must have a current criminal background check, medical exam, and TB test or TB screening completed prior to employment. Federal law requires that an employer keep all medical information confidential and in separate medical files. Any staff medical statements, any proof of tuberculosis test or screening, and any completed health questionnaires must be included in a staff member's medical file, which must be maintained separately from that staff member's individual personnel file. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 12/20/23, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to Erin.Pickard@dhhs.nc.gov or P.O. Box 971, Kannapolis, NC 28082. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A https://www.msn.com/en-us/feedNCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. Contact Erin Pickard at erin.pickard@dhhs.nc.gov or 704-594-0153 if you have any questions. You may also contact Rebbecca Hayes at rebbecca.hayes@dhhs.nc.gov or 828-405-8111 if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times