Etta's Jambaloo Residential Child Care Center

10A NCAC 09 .3204 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 4/7/2026 Number Present: 5 Completed Date: 4/7/2026 Age: From 0 To 2 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 1, 2025. The program’s compliance history was ninety-eight percent prior to today’s visit. The program's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival, I was greeted at the door by you. A walkthrough of the environment was completed. I observed you engaging with the child in your child care area during today’s visit, diapering and handwashing routines, children engaged in free choice activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on March 10, 2026. Emergency drills are being conducted. The last emergency drill was a shelter-in-place completed on February 10, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During the Technical Assistance Visit conducted on December 16, 2025, you stated that you would follow the Program Assessment Pathway for Family Child Care Homes. I verified today that this pathway is the option you would like to move forward with. Please review the child care rules section 10A NCAC 09 .3204 PROGRAM ASSESSMENT PATHWAY FOR FAMILY CHILD CARE HOMES. The following items received, reviewed, and verified during today's visit: 1. I received and reviewed your Application for Assessment for a Rated License for a FCCH during today’s visit. 2. I received and reviewed the Rated License Assessment Request Review form during today’s visit. 3. I received and reviewed the Family and Community Engagement Standards for Family Child Care Homes. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than August 7, 2026. Please be prepared to submit the following to me for verification: 1. Operator Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards for Family Child Care Homes: Please submit the Family and Community Engagement Standards Family document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Operator Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Operator CQI/PD Plan document. 4. Verification of Self-Study: Please submit the Verification of Self-Study form. 5. Approved Curriculum: If applicable, please submit documentation that can be used to verify that a curriculum is in place. The following violation was documented today: Violation Number Comment Rule 2022 Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Health and Safety trainings were due to be completed in December 2025. .1703(b) Technical Assistance was provided on the following: • We discussed that Health and Safety trainings are required to be completed every five years. • To complete the Health and Safety trainings, please follow the steps listed below. o Visit https://www.dcdee.moodle.nc.gov/. o Select “View Early Childhood Professional Development” o Select “login” at the top right hand corner. o Login using your NCID username and password. o Scroll down and Select “All Courses…” listed under “My Courses” on the left side of your page (you may have to select ‘My Courses’ to select ‘All Courses’) o Select “Early Childhood Professional Development” o Select “Regulatory” o Select “Year 2026 CCDF Health and Safety in Child Care” o Select “Enroll Me” • Please ensure that you complete the pre-test, the training, the post-test, the evaluation, and then print your training certificate. DCDEE WEBSITE RESOURCES: • QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. • Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License • Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development • Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings • Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy • DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 21, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3224 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 4/7/2026 Number Present: 5 Completed Date: 4/7/2026 Age: From 0 To 2 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 1, 2025. The program’s compliance history was ninety-eight percent prior to today’s visit. The program's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival, I was greeted at the door by you. A walkthrough of the environment was completed. I observed you engaging with the child in your child care area during today’s visit, diapering and handwashing routines, children engaged in free choice activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on March 10, 2026. Emergency drills are being conducted. The last emergency drill was a shelter-in-place completed on February 10, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During the Technical Assistance Visit conducted on December 16, 2025, you stated that you would follow the Program Assessment Pathway for Family Child Care Homes. I verified today that this pathway is the option you would like to move forward with. Please review the child care rules section 10A NCAC 09 .3204 PROGRAM ASSESSMENT PATHWAY FOR FAMILY CHILD CARE HOMES. The following items received, reviewed, and verified during today's visit: 1. I received and reviewed your Application for Assessment for a Rated License for a FCCH during today’s visit. 2. I received and reviewed the Rated License Assessment Request Review form during today’s visit. 3. I received and reviewed the Family and Community Engagement Standards for Family Child Care Homes. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than August 7, 2026. Please be prepared to submit the following to me for verification: 1. Operator Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards for Family Child Care Homes: Please submit the Family and Community Engagement Standards Family document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Operator Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Operator CQI/PD Plan document. 4. Verification of Self-Study: Please submit the Verification of Self-Study form. 5. Approved Curriculum: If applicable, please submit documentation that can be used to verify that a curriculum is in place. The following violation was documented today: Violation Number Comment Rule 2022 Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Health and Safety trainings were due to be completed in December 2025. .1703(b) Technical Assistance was provided on the following: • We discussed that Health and Safety trainings are required to be completed every five years. • To complete the Health and Safety trainings, please follow the steps listed below. o Visit https://www.dcdee.moodle.nc.gov/. o Select “View Early Childhood Professional Development” o Select “login” at the top right hand corner. o Login using your NCID username and password. o Scroll down and Select “All Courses…” listed under “My Courses” on the left side of your page (you may have to select ‘My Courses’ to select ‘All Courses’) o Select “Early Childhood Professional Development” o Select “Regulatory” o Select “Year 2026 CCDF Health and Safety in Child Care” o Select “Enroll Me” • Please ensure that you complete the pre-test, the training, the post-test, the evaluation, and then print your training certificate. DCDEE WEBSITE RESOURCES: • QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. • Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License • Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development • Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings • Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy • DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 21, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 4/7/2026 Number Present: 5 Completed Date: 4/7/2026 Age: From 0 To 2 Total Minutes: 210 Time In: 10:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance with Rated License Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 1, 2025. The program’s compliance history was ninety-eight percent prior to today’s visit. The program's three-star rated license, NC Child Care law summary, safe arrival and departure procedures, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. Upon arrival, I was greeted at the door by you. A walkthrough of the environment was completed. I observed you engaging with the child in your child care area during today’s visit, diapering and handwashing routines, children engaged in free choice activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on March 10, 2026. Emergency drills are being conducted. The last emergency drill was a shelter-in-place completed on February 10, 2026. Your outdoor play area meets child care safety standards. The last outdoor playground inspection was completed on March 1, 2026. No concerns were observed. Materials, toys, and equipment throughout the facility were of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. Per child care rule 10A NCAC 09 .3224 (a & b) Recognition Of Quality Initiatives, a child care operator may choose to request one or more areas of recognition to accompany the issuance of a two through five-star rated license earned through compliance with any licensure pathway requirement of this Section. Quality initiatives will not be used to earn a star rating. Verification of requirements for each recognition shall be reassessed at least every three years, at the time of reassessment for a two through five-star rated license. Upon verification of the requirements, the Division will issue recognition of the following quality initiatives: • Education • Professional Development • Longevity and Experience • Staff Supports and Benefits • Health and Wellness Opportunities • Language Concentration • Culinary Emphasis • Ratio, Group Size, Enrollment Practices • Supplemental Environment • NC Breastfeeding – Friendly Child Care Designation Program • Military Child Care in Your Neighborhood – PLUS Recognition Visit child care rule section 10A NCAC 09 .3224 Recognition Of Quality Initiatives for more information and details to earn quality initiative recognition During the Technical Assistance Visit conducted on December 16, 2025, you stated that you would follow the Program Assessment Pathway for Family Child Care Homes. I verified today that this pathway is the option you would like to move forward with. Please review the child care rules section 10A NCAC 09 .3204 PROGRAM ASSESSMENT PATHWAY FOR FAMILY CHILD CARE HOMES. The following items received, reviewed, and verified during today's visit: 1. I received and reviewed your Application for Assessment for a Rated License for a FCCH during today’s visit. 2. I received and reviewed the Rated License Assessment Request Review form during today’s visit. 3. I received and reviewed the Family and Community Engagement Standards for Family Child Care Homes. OUTSTANDING REQUIRED DOCUMENTATION NEEDED FOR VERIFICATION no later than August 7, 2026. Please be prepared to submit the following to me for verification: 1. Operator Education Standards: Please submit the QRIS Staff Information and Education Worksheet along with your application. 2. Family and Community Engagement Standards for Family Child Care Homes: Please submit the Family and Community Engagement Standards Family document along with a written description of your plan to implement each foundational practice and additional practice as applicable. 3. Operator Continuous Quality Improvement (CQI) and Professional Development (PD) Plan: Please submit the Operator CQI/PD Plan document. 4. Verification of Self-Study: Please submit the Verification of Self-Study form. 5. Approved Curriculum: If applicable, please submit documentation that can be used to verify that a curriculum is in place. The following violation was documented today: Violation Number Comment Rule 2022 Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Health and Safety trainings were due to be completed in December 2025. .1703(b) Technical Assistance was provided on the following: • We discussed that Health and Safety trainings are required to be completed every five years. • To complete the Health and Safety trainings, please follow the steps listed below. o Visit https://www.dcdee.moodle.nc.gov/. o Select “View Early Childhood Professional Development” o Select “login” at the top right hand corner. o Login using your NCID username and password. o Scroll down and Select “All Courses…” listed under “My Courses” on the left side of your page (you may have to select ‘My Courses’ to select ‘All Courses’) o Select “Early Childhood Professional Development” o Select “Regulatory” o Select “Year 2026 CCDF Health and Safety in Child Care” o Select “Enroll Me” • Please ensure that you complete the pre-test, the training, the post-test, the evaluation, and then print your training certificate. DCDEE WEBSITE RESOURCES: • QRIS Modernization: https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization • Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. • Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License • Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development • Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-ProfessionalDevelopment/Health-and-Safety-Trainings • Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-ChildCare/Care-for-Children-Receiving-Subsidy • DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 21, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1715 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/1/2025 Number Present: 3 Completed Date: 5/1/2025 Age: From 0 To 4 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The program’s compliance history was ninety-four percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, lunch, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on April 7, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on February 10, 2025. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 19, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. The following violations were documented today: Violation Number Comment Rule 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. Two children's files did not have documentation of receiving the centers operational policies. 10A NCAC 09. 1715(b) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One child's file did not contain the Shaken Baby Head Trauma policy. .1726(b)&(c) Technical Assistance was provided on the following: • We discussed when enrolling children to review all paperwork with parents to ensure that all documents are completed and received. Children birth through five (5) should have signed acknowledgement of reviewing and receiving the Shaken Baby Head Trauma policy and signed acknowledgement of reviewing and receiving the centers operational policies. Consultation was provided on the following: • Your Health and Safety trainings are due to be completed by 12/2025. You may access these trainings on the Moodle website. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Navigating Moodle: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New -Southwestern Child Development Commission Inc.: https://www.swcdcinc.org/ ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 15, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/1/2025 Number Present: 3 Completed Date: 5/1/2025 Age: From 0 To 4 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The program’s compliance history was ninety-four percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, lunch, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on April 7, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on February 10, 2025. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 19, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. The following violations were documented today: Violation Number Comment Rule 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. Two children's files did not have documentation of receiving the centers operational policies. 10A NCAC 09. 1715(b) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One child's file did not contain the Shaken Baby Head Trauma policy. .1726(b)&(c) Technical Assistance was provided on the following: • We discussed when enrolling children to review all paperwork with parents to ensure that all documents are completed and received. Children birth through five (5) should have signed acknowledgement of reviewing and receiving the Shaken Baby Head Trauma policy and signed acknowledgement of reviewing and receiving the centers operational policies. Consultation was provided on the following: • Your Health and Safety trainings are due to be completed by 12/2025. You may access these trainings on the Moodle website. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Navigating Moodle: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New -Southwestern Child Development Commission Inc.: https://www.swcdcinc.org/ ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 15, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/1/2025 Number Present: 3 Completed Date: 5/1/2025 Age: From 0 To 4 Total Minutes: 135 Time In: 09:15 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The program’s compliance history was ninety-four percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the indoor and outdoor environment was completed. Children were observed engaging in free choice activities, caregiver directed activities, lunch, and toileting and handwashing routines. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on April 7, 2025. Emergency drills are being completed every three months as required. The last emergency drill was completed on February 10, 2025. Your outdoor play area meets child care safety standards. The last outdoor inspection was completed on April 19, 2025. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. Your personnel file, household members current criminal background check qualification letter, and all children’s files were monitored during today’s visit. Your 2016 Ford Van and transportation requirements were monitored during today’s visit. I observed the registration to be valid, and proof of insurance to be current. I monitored your five (5) pound fire extinguisher to be charged and easily accessible to you. I observed an electric smoke detector mounted on the wall in your child care room. Pet records were monitored to be current and in compliance during today’s visit. The following violations were documented today: Violation Number Comment Rule 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. Two children's files did not have documentation of receiving the centers operational policies. 10A NCAC 09. 1715(b) 2031 Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One child's file did not contain the Shaken Baby Head Trauma policy. .1726(b)&(c) Technical Assistance was provided on the following: • We discussed when enrolling children to review all paperwork with parents to ensure that all documents are completed and received. Children birth through five (5) should have signed acknowledgement of reviewing and receiving the Shaken Baby Head Trauma policy and signed acknowledgement of reviewing and receiving the centers operational policies. Consultation was provided on the following: • Your Health and Safety trainings are due to be completed by 12/2025. You may access these trainings on the Moodle website. NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which included moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025, and after will be assessed using the ERS-3 versions. DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/ -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Navigating Moodle: https://ncchildcare.ncdhhs.gov/Learning-Resources/How-to-Navigate-Moodle -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New -Southwestern Child Development Commission Inc.: https://www.swcdcinc.org/ ABCMS SYSTEM: The process of notifying the Division of any new child care providers working who are hired or moved into the child care facility within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS in an ongoing basis as staff members are hired and when their employment is terminated. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 15, 2025, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 12/6/2024 Number Present: 4 Completed Date: 12/6/2024 Age: From 0 To 3 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, group size, permit restrictions, capacity, adequate and approved space, and hazardous product storage. Children were observed engaging in free choice activities. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on November 4, 2024. Emergency drills are being completed every three months as required. The last emergency drill was completed on November 20, 2024. Your outdoor area meets child care safety standards. The last outdoor inspection was completed on December 1, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored for a current Criminal Background Check qualification letter, current First Aide and CPR, ITS-SIDS training, and Recognizing and Responding to Suspicions of Child Maltreatment training. Household members Criminal Background Check qualification letters were also verified. The center provides transportation. Transportation was monitored during the last Annual Compliance Visit. The following violation was documented today: Violation Number Comment Rule 1831 A valid qualification letter was not on file and available for review at the facility. A qualification letter was not on file for the owner/operator. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) Technical Assistance was provided on the following: 1. We discussed that when Criminal Background Check (CBC) qualification letters are renewed to print a copy and immediately place it in your personnel file so that it will be available for review by DCDEE representatives. During today's visit we set up an Individual NCID account along with your new gmail account to access your current CBC letter. Consultation was provided on the following: 1. https://www.positivechildhoodalliancenc.org/online-trainings/ is the new website to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Please print a copy of the training certificate and place it in each staff members file. 2. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 3. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 4. Here are some important links on the DCEEE website that may be helpful: o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 5. We discussed that infants should be held for bottle feedings or placed in a feeding apparatus. 6. We discussed that infants should only be placed in a seating device such as a bouncer, saucer, etc. for no more than 15 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 12/6/2024 Number Present: 4 Completed Date: 12/6/2024 Age: From 0 To 3 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, group size, permit restrictions, capacity, adequate and approved space, and hazardous product storage. Children were observed engaging in free choice activities. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on November 4, 2024. Emergency drills are being completed every three months as required. The last emergency drill was completed on November 20, 2024. Your outdoor area meets child care safety standards. The last outdoor inspection was completed on December 1, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored for a current Criminal Background Check qualification letter, current First Aide and CPR, ITS-SIDS training, and Recognizing and Responding to Suspicions of Child Maltreatment training. Household members Criminal Background Check qualification letters were also verified. The center provides transportation. Transportation was monitored during the last Annual Compliance Visit. The following violation was documented today: Violation Number Comment Rule 1831 A valid qualification letter was not on file and available for review at the facility. A qualification letter was not on file for the owner/operator. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) Technical Assistance was provided on the following: 1. We discussed that when Criminal Background Check (CBC) qualification letters are renewed to print a copy and immediately place it in your personnel file so that it will be available for review by DCDEE representatives. During today's visit we set up an Individual NCID account along with your new gmail account to access your current CBC letter. Consultation was provided on the following: 1. https://www.positivechildhoodalliancenc.org/online-trainings/ is the new website to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Please print a copy of the training certificate and place it in each staff members file. 2. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 3. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 4. Here are some important links on the DCEEE website that may be helpful: o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 5. We discussed that infants should be held for bottle feedings or placed in a feeding apparatus. 6. We discussed that infants should only be placed in a seating device such as a bouncer, saucer, etc. for no more than 15 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 12/6/2024 Number Present: 4 Completed Date: 12/6/2024 Age: From 0 To 3 Total Minutes: 150 Time In: 09:00 AM Time Out: 11:30 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during a Routine Unannounced Visit. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last annual compliance visit was conducted on May 8, 2024. The center's compliance history was reviewed with the operator. The program’s compliance history was 93 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, monthly menu, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, group size, permit restrictions, capacity, adequate and approved space, and hazardous product storage. Children were observed engaging in free choice activities. Infants were observed receiving care according to their individual needs. Fire drills were completed monthly as required. The last fire drill was completed on November 4, 2024. Emergency drills are being completed every three months as required. The last emergency drill was completed on November 20, 2024. Your outdoor area meets child care safety standards. The last outdoor inspection was completed on December 1, 2024. No concerns were observed. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your personnel file was monitored for a current Criminal Background Check qualification letter, current First Aide and CPR, ITS-SIDS training, and Recognizing and Responding to Suspicions of Child Maltreatment training. Household members Criminal Background Check qualification letters were also verified. The center provides transportation. Transportation was monitored during the last Annual Compliance Visit. The following violation was documented today: Violation Number Comment Rule 1831 A valid qualification letter was not on file and available for review at the facility. A qualification letter was not on file for the owner/operator. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) Technical Assistance was provided on the following: 1. We discussed that when Criminal Background Check (CBC) qualification letters are renewed to print a copy and immediately place it in your personnel file so that it will be available for review by DCDEE representatives. During today's visit we set up an Individual NCID account along with your new gmail account to access your current CBC letter. Consultation was provided on the following: 1. https://www.positivechildhoodalliancenc.org/online-trainings/ is the new website to complete the Recognizing and Responding to Suspicions of Child Maltreatment training. Please print a copy of the training certificate and place it in each staff members file. 2. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 3. Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. 4. Here are some important links on the DCEEE website that may be helpful: o Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License o Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development o Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings o Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy o DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New 5. We discussed that infants should be held for bottle feedings or placed in a feeding apparatus. 6. We discussed that infants should only be placed in a seating device such as a bouncer, saucer, etc. for no more than 15 minutes. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1705 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/8/2024 Number Present: 4 Completed Date: 5/8/2024 Age: From 2 To 5 Total Minutes: 205 Time In: 10:35 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. Brittany Adams, Child Care Consultant, accompanied me on today’s visit. You, Etta Deans, Owner/Operator, assisted us with today’s visit. The last annual compliance visit was conducted on June 1, 2023. The center's compliance history was reviewed with the operator. The program’s compliance history was 95 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the child care area and outdoor environment was completed. Children were observed during free choice activities, caregiver directed activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on May 6, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 6, 2024. The last outdoor inspection was completed on May 5, 2024. During today’s visit, we monitored you backyard area. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and children’s files were monitored during today’s visit. We observed your five (5) pound fire extinguisher to be charged and easily accessible to you. We observed an electric smoke detector mounted on the wall in your child care room. You stated you do have a pet located in your backyard. I observed a pet acknowledge statement in all children’s files acknowledging the animal on the premises. Today we monitored your 2016 Ford Van. We observed the registration to be valid, and proof of insurance to be current. The following violations were documented today: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the backyard that is used for children's outdoor play was two propane tanks and an unlocked storage building that contained outdoor chemicals, aerosol cans, and cleaners. .1719(a)(1)&(17) 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. Pet vaccinations were not on file for review. .1719(b)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child's file did not contain immunization records. GS 110-91(1); .1721(a)(2) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator did not complete the remaining 7 hours of required on-going training hours. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. One child's file did not have documentation of receiving operational policies. 10A NCAC 09. 1715(b) 1895 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's application did not have the health care needs section completed. .1721 (a ) (3)(D) Technical Assistance was provided on the following: 1. We discussed ensuring that families are acknowledged all questions on the enrollment application. The section under health care needs should be addressed with a specified answer or “N/A” if it doesn’t apply. It is recommended that when enrolling children that the operator review the documents together with the parent. 2. We discussed that all children are required to have immunization records on file within 30 days of enrollment. It is recommended that you make yourself a reminder on new children’s files of when their 30 days will expire to ensure that immunization records are on file. 3. We recommend checking your staff file to review training documents at least twice per year to ensure that your on-going training hours are completed. It is recommended that you use the on-going training documentation form to document all trainings that you complete and maintain the training certificate in your file. 4. We recommended installing locks on the gates to your patio that contain propane tanks or place the propane tanks in locked storage. We recommended completing daily outdoor checks for your backyard to ensure that all hazardous products are properly stored and that storage buildings that contain hazardous products are locked. 5. We recommended once receiving documents such as pet vaccinations, training certificates, etc. to print them and file them in your labeled folders to easily reference. 6. We recommend adding a lock to your storage building that is a lock and key, magnetic lock, or combination lock. Consultation was provided on the following: 1. We discussed changing the lock to the hot tub located in the backyard to a lock and key, magnetic lock, or combination lock. The steps should also be inaccessible to children during operating hours. 2. We discussed that an activity plan should be printed and available for review. 3. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 4. We discussed visiting https://www.swcdcinc.org/online-learning for on-going training opportunities. 5. We discussed that your First Aid and CPR certification will be expiring soon. It is recommended to begin looking for First Aid and CPR courses to register for. You may look for training opportunities outside of Iredell County. 6. We discussed that a training in Child Maltreatment should be taken every 5 years. If a training is unable to be located, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training. 7. We discussed adding a mesh material around the air unit to prevent children from being able to stick their hands or other objects in it. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 22, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/8/2024 Number Present: 4 Completed Date: 5/8/2024 Age: From 2 To 5 Total Minutes: 205 Time In: 10:35 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. Brittany Adams, Child Care Consultant, accompanied me on today’s visit. You, Etta Deans, Owner/Operator, assisted us with today’s visit. The last annual compliance visit was conducted on June 1, 2023. The center's compliance history was reviewed with the operator. The program’s compliance history was 95 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the child care area and outdoor environment was completed. Children were observed during free choice activities, caregiver directed activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on May 6, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 6, 2024. The last outdoor inspection was completed on May 5, 2024. During today’s visit, we monitored you backyard area. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and children’s files were monitored during today’s visit. We observed your five (5) pound fire extinguisher to be charged and easily accessible to you. We observed an electric smoke detector mounted on the wall in your child care room. You stated you do have a pet located in your backyard. I observed a pet acknowledge statement in all children’s files acknowledging the animal on the premises. Today we monitored your 2016 Ford Van. We observed the registration to be valid, and proof of insurance to be current. The following violations were documented today: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the backyard that is used for children's outdoor play was two propane tanks and an unlocked storage building that contained outdoor chemicals, aerosol cans, and cleaners. .1719(a)(1)&(17) 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. Pet vaccinations were not on file for review. .1719(b)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child's file did not contain immunization records. GS 110-91(1); .1721(a)(2) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator did not complete the remaining 7 hours of required on-going training hours. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. One child's file did not have documentation of receiving operational policies. 10A NCAC 09. 1715(b) 1895 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's application did not have the health care needs section completed. .1721 (a ) (3)(D) Technical Assistance was provided on the following: 1. We discussed ensuring that families are acknowledged all questions on the enrollment application. The section under health care needs should be addressed with a specified answer or “N/A” if it doesn’t apply. It is recommended that when enrolling children that the operator review the documents together with the parent. 2. We discussed that all children are required to have immunization records on file within 30 days of enrollment. It is recommended that you make yourself a reminder on new children’s files of when their 30 days will expire to ensure that immunization records are on file. 3. We recommend checking your staff file to review training documents at least twice per year to ensure that your on-going training hours are completed. It is recommended that you use the on-going training documentation form to document all trainings that you complete and maintain the training certificate in your file. 4. We recommended installing locks on the gates to your patio that contain propane tanks or place the propane tanks in locked storage. We recommended completing daily outdoor checks for your backyard to ensure that all hazardous products are properly stored and that storage buildings that contain hazardous products are locked. 5. We recommended once receiving documents such as pet vaccinations, training certificates, etc. to print them and file them in your labeled folders to easily reference. 6. We recommend adding a lock to your storage building that is a lock and key, magnetic lock, or combination lock. Consultation was provided on the following: 1. We discussed changing the lock to the hot tub located in the backyard to a lock and key, magnetic lock, or combination lock. The steps should also be inaccessible to children during operating hours. 2. We discussed that an activity plan should be printed and available for review. 3. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 4. We discussed visiting https://www.swcdcinc.org/online-learning for on-going training opportunities. 5. We discussed that your First Aid and CPR certification will be expiring soon. It is recommended to begin looking for First Aid and CPR courses to register for. You may look for training opportunities outside of Iredell County. 6. We discussed that a training in Child Maltreatment should be taken every 5 years. If a training is unable to be located, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training. 7. We discussed adding a mesh material around the air unit to prevent children from being able to stick their hands or other objects in it. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 22, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09. 1715 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/8/2024 Number Present: 4 Completed Date: 5/8/2024 Age: From 2 To 5 Total Minutes: 205 Time In: 10:35 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. Brittany Adams, Child Care Consultant, accompanied me on today’s visit. You, Etta Deans, Owner/Operator, assisted us with today’s visit. The last annual compliance visit was conducted on June 1, 2023. The center's compliance history was reviewed with the operator. The program’s compliance history was 95 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the child care area and outdoor environment was completed. Children were observed during free choice activities, caregiver directed activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on May 6, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 6, 2024. The last outdoor inspection was completed on May 5, 2024. During today’s visit, we monitored you backyard area. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and children’s files were monitored during today’s visit. We observed your five (5) pound fire extinguisher to be charged and easily accessible to you. We observed an electric smoke detector mounted on the wall in your child care room. You stated you do have a pet located in your backyard. I observed a pet acknowledge statement in all children’s files acknowledging the animal on the premises. Today we monitored your 2016 Ford Van. We observed the registration to be valid, and proof of insurance to be current. The following violations were documented today: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the backyard that is used for children's outdoor play was two propane tanks and an unlocked storage building that contained outdoor chemicals, aerosol cans, and cleaners. .1719(a)(1)&(17) 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. Pet vaccinations were not on file for review. .1719(b)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child's file did not contain immunization records. GS 110-91(1); .1721(a)(2) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator did not complete the remaining 7 hours of required on-going training hours. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. One child's file did not have documentation of receiving operational policies. 10A NCAC 09. 1715(b) 1895 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's application did not have the health care needs section completed. .1721 (a ) (3)(D) Technical Assistance was provided on the following: 1. We discussed ensuring that families are acknowledged all questions on the enrollment application. The section under health care needs should be addressed with a specified answer or “N/A” if it doesn’t apply. It is recommended that when enrolling children that the operator review the documents together with the parent. 2. We discussed that all children are required to have immunization records on file within 30 days of enrollment. It is recommended that you make yourself a reminder on new children’s files of when their 30 days will expire to ensure that immunization records are on file. 3. We recommend checking your staff file to review training documents at least twice per year to ensure that your on-going training hours are completed. It is recommended that you use the on-going training documentation form to document all trainings that you complete and maintain the training certificate in your file. 4. We recommended installing locks on the gates to your patio that contain propane tanks or place the propane tanks in locked storage. We recommended completing daily outdoor checks for your backyard to ensure that all hazardous products are properly stored and that storage buildings that contain hazardous products are locked. 5. We recommended once receiving documents such as pet vaccinations, training certificates, etc. to print them and file them in your labeled folders to easily reference. 6. We recommend adding a lock to your storage building that is a lock and key, magnetic lock, or combination lock. Consultation was provided on the following: 1. We discussed changing the lock to the hot tub located in the backyard to a lock and key, magnetic lock, or combination lock. The steps should also be inaccessible to children during operating hours. 2. We discussed that an activity plan should be printed and available for review. 3. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 4. We discussed visiting https://www.swcdcinc.org/online-learning for on-going training opportunities. 5. We discussed that your First Aid and CPR certification will be expiring soon. It is recommended to begin looking for First Aid and CPR courses to register for. You may look for training opportunities outside of Iredell County. 6. We discussed that a training in Child Maltreatment should be taken every 5 years. If a training is unable to be located, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training. 7. We discussed adding a mesh material around the air unit to prevent children from being able to stick their hands or other objects in it. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 22, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/8/2024 Number Present: 4 Completed Date: 5/8/2024 Age: From 2 To 5 Total Minutes: 205 Time In: 10:35 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. Brittany Adams, Child Care Consultant, accompanied me on today’s visit. You, Etta Deans, Owner/Operator, assisted us with today’s visit. The last annual compliance visit was conducted on June 1, 2023. The center's compliance history was reviewed with the operator. The program’s compliance history was 95 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the child care area and outdoor environment was completed. Children were observed during free choice activities, caregiver directed activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on May 6, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 6, 2024. The last outdoor inspection was completed on May 5, 2024. During today’s visit, we monitored you backyard area. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and children’s files were monitored during today’s visit. We observed your five (5) pound fire extinguisher to be charged and easily accessible to you. We observed an electric smoke detector mounted on the wall in your child care room. You stated you do have a pet located in your backyard. I observed a pet acknowledge statement in all children’s files acknowledging the animal on the premises. Today we monitored your 2016 Ford Van. We observed the registration to be valid, and proof of insurance to be current. The following violations were documented today: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the backyard that is used for children's outdoor play was two propane tanks and an unlocked storage building that contained outdoor chemicals, aerosol cans, and cleaners. .1719(a)(1)&(17) 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. Pet vaccinations were not on file for review. .1719(b)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child's file did not contain immunization records. GS 110-91(1); .1721(a)(2) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator did not complete the remaining 7 hours of required on-going training hours. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. One child's file did not have documentation of receiving operational policies. 10A NCAC 09. 1715(b) 1895 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's application did not have the health care needs section completed. .1721 (a ) (3)(D) Technical Assistance was provided on the following: 1. We discussed ensuring that families are acknowledged all questions on the enrollment application. The section under health care needs should be addressed with a specified answer or “N/A” if it doesn’t apply. It is recommended that when enrolling children that the operator review the documents together with the parent. 2. We discussed that all children are required to have immunization records on file within 30 days of enrollment. It is recommended that you make yourself a reminder on new children’s files of when their 30 days will expire to ensure that immunization records are on file. 3. We recommend checking your staff file to review training documents at least twice per year to ensure that your on-going training hours are completed. It is recommended that you use the on-going training documentation form to document all trainings that you complete and maintain the training certificate in your file. 4. We recommended installing locks on the gates to your patio that contain propane tanks or place the propane tanks in locked storage. We recommended completing daily outdoor checks for your backyard to ensure that all hazardous products are properly stored and that storage buildings that contain hazardous products are locked. 5. We recommended once receiving documents such as pet vaccinations, training certificates, etc. to print them and file them in your labeled folders to easily reference. 6. We recommend adding a lock to your storage building that is a lock and key, magnetic lock, or combination lock. Consultation was provided on the following: 1. We discussed changing the lock to the hot tub located in the backyard to a lock and key, magnetic lock, or combination lock. The steps should also be inaccessible to children during operating hours. 2. We discussed that an activity plan should be printed and available for review. 3. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 4. We discussed visiting https://www.swcdcinc.org/online-learning for on-going training opportunities. 5. We discussed that your First Aid and CPR certification will be expiring soon. It is recommended to begin looking for First Aid and CPR courses to register for. You may look for training opportunities outside of Iredell County. 6. We discussed that a training in Child Maltreatment should be taken every 5 years. If a training is unable to be located, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training. 7. We discussed adding a mesh material around the air unit to prevent children from being able to stick their hands or other objects in it. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 22, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 5/8/2024 Number Present: 4 Completed Date: 5/8/2024 Age: From 2 To 5 Total Minutes: 205 Time In: 10:35 AM Time Out: 02:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements during an Annual Compliance Visit. Brittany Adams, Child Care Consultant, accompanied me on today’s visit. You, Etta Deans, Owner/Operator, assisted us with today’s visit. The last annual compliance visit was conducted on June 1, 2023. The center's compliance history was reviewed with the operator. The program’s compliance history was 95 percent prior to today’s visit. The center's three-star rated license, NC Child Care law summary, emergency phone numbers, tobacco restriction, and Emergency Medical Care Plan were prominently posted. The following was monitored during today’s visit: supervision, permit restrictions, group size, capacity, adequate and approved space, and hazardous product storage. A walkthrough of the child care area and outdoor environment was completed. Children were observed during free choice activities, caregiver directed activities, lunch, and rest time. Fire drills were completed monthly as required. The last fire drill was completed on May 6, 2024. Emergency drills are being conducted every three months as required. The last emergency drill was completed on May 6, 2024. The last outdoor inspection was completed on May 5, 2024. During today’s visit, we monitored you backyard area. Materials, toys, and equipment throughout the facility was of sufficient quantity, developmentally appropriate, and in good repair. You stated that no children currently enrolled have medications or Medical Action Plans. Your staff file and children’s files were monitored during today’s visit. We observed your five (5) pound fire extinguisher to be charged and easily accessible to you. We observed an electric smoke detector mounted on the wall in your child care room. You stated you do have a pet located in your backyard. I observed a pet acknowledge statement in all children’s files acknowledging the animal on the premises. Today we monitored your 2016 Ford Van. We observed the registration to be valid, and proof of insurance to be current. The following violations were documented today: Violation Number Comment Rule 701 All indoor and outdoor areas used by the children were not kept clean, orderly, and free of items which are potentially hazardous to children including removal of items a child can swallow; the removal of loose nails or screws and splinters on inside; and use of outdoor equipment that is too hot to touch. In the backyard that is used for children's outdoor play was two propane tanks and an unlocked storage building that contained outdoor chemicals, aerosol cans, and cleaners. .1719(a)(1)&(17) 907 Written record of up-to-date pet vaccinations as required by NC law and local ordinances, including rabies vaccination for dogs and cats, was not available. Pet vaccinations were not on file for review. .1719(b)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One child's file did not contain immunization records. GS 110-91(1); .1721(a)(2) 1301 Operator did not complete the required number of on-going training hours as specified in rule. The operator did not complete the remaining 7 hours of required on-going training hours. GS 110-91(11); 10A NCAC 09 .1705(b)(5) 1828 The Family Child Care Home operator did not discuss the operational policies with parents on or before the child's first day of attendance. One child's file did not have documentation of receiving operational policies. 10A NCAC 09. 1715(b) 1895 Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's application did not have the health care needs section completed. .1721 (a ) (3)(D) Technical Assistance was provided on the following: 1. We discussed ensuring that families are acknowledged all questions on the enrollment application. The section under health care needs should be addressed with a specified answer or “N/A” if it doesn’t apply. It is recommended that when enrolling children that the operator review the documents together with the parent. 2. We discussed that all children are required to have immunization records on file within 30 days of enrollment. It is recommended that you make yourself a reminder on new children’s files of when their 30 days will expire to ensure that immunization records are on file. 3. We recommend checking your staff file to review training documents at least twice per year to ensure that your on-going training hours are completed. It is recommended that you use the on-going training documentation form to document all trainings that you complete and maintain the training certificate in your file. 4. We recommended installing locks on the gates to your patio that contain propane tanks or place the propane tanks in locked storage. We recommended completing daily outdoor checks for your backyard to ensure that all hazardous products are properly stored and that storage buildings that contain hazardous products are locked. 5. We recommended once receiving documents such as pet vaccinations, training certificates, etc. to print them and file them in your labeled folders to easily reference. 6. We recommend adding a lock to your storage building that is a lock and key, magnetic lock, or combination lock. Consultation was provided on the following: 1. We discussed changing the lock to the hot tub located in the backyard to a lock and key, magnetic lock, or combination lock. The steps should also be inaccessible to children during operating hours. 2. We discussed that an activity plan should be printed and available for review. 3. Family child care homes are required to meet rule requirements (Child Care Rule 10A NCAC 09 .1725(a)(2), NC 10A NCAC 41C.1001-1007). Clean Classrooms for Carolina KidsTM is designed to ensure family child care homes meet all requirements, receive direct support throughout the participation process, and have access to communication resources. Please sign up for a pre-enrollment webinar so you can begin your enrollment before the next phase of enrollment begins. To sign up visit: www.cleanwaterforUSkids.org/carolina To enroll visit: www.cleanwaterforUSkids.org/carolina 4. We discussed visiting https://www.swcdcinc.org/online-learning for on-going training opportunities. 5. We discussed that your First Aid and CPR certification will be expiring soon. It is recommended to begin looking for First Aid and CPR courses to register for. You may look for training opportunities outside of Iredell County. 6. We discussed that a training in Child Maltreatment should be taken every 5 years. If a training is unable to be located, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training. 7. We discussed adding a mesh material around the air unit to prevent children from being able to stick their hands or other objects in it. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before May 22, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or my supervisor, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 11/2/2023 Number Present: 5 Completed Date: 11/2/2023 Age: From 2 To 4 Total Minutes: 120 Time In: 10:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s Routine Unannounced visit was to monitor for compliance with applicable child care requirements. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last Annual Compliance Visit was completed on June 1, 2023. The facility operates with a three-star license issued on August 15, 2019, earning two points in program standards, four points in education standards, and one quality point. The 18-month compliance history is at 96% as of November 1, 2023. I visited your indoor and outdoor space. I observed your Three-Star License, Emergency Numbers, Emergency Medical Care Plan, First Aid information sheet, tobacco free policy signage, Summary of NC Child Care Law, and daily schedule posted in your child care room. I observed adequate supervision, space and licensed capacity maintained, approved spaced used, and permit restrictions followed during today’s visit. I observed daily sign in and sign out sheets documented in a notebook located on your table. All children present today were signed in. I observed children during free choice activities, toileting and handwashing routines, outdoor play, and rest time. You stated that you do not administer medication to children in care. I observed monthly fire drills documented on the emergency drill log and report form. I observed the most recent fire drill was conducted on October 5, 2023, at 9:30am with two minutes to evacuate. I observed the most recent emergency drill conducted on August 7, 2023, at 9:00am with two minutes to reach your destination. Emergency drills are being conducted every three months as required. I monitored your staff file for valid Criminal Background Check (CBC) qualification letters, valid CPR and First Aid training and valid ITS- SIDS training. A household member did not have a Criminal Background Check qualification letter on file for review. The regulatory system was reviewed to verify if the household member has a current CBC qualification letter. The household member has a current CBC qualification letter that will expire on 9/5/24. The violation must be corrected within two weeks and a copy of the qualification letter be mailed to the consultant with the required compliance letter. The following violations were cited during today’s visit: Violation Number Comment Rule 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. A certificate of completing ITS-SIDS was not available for review. .1703(a)(4) 1831 A valid qualification letter was not on file and available for review at the facility. A household member did not have a valid qualification letter on file for review. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 2019 Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. A certificate of completing Recognizing and Responding to Suspicions of Child Maltreatment was not available for review. .1703(a)(5) During today’s visit, I provided Technical Assistance (TA) regarding the following topics: 1. We discussed contacting the Criminal Background Unit to request a duplicate copy of the household members CBC qualification letter. It is suggested that this document be kept in a file where you keep your personnel file. 2. We discussed that training certificates should be maintained in your designated on-going training file and available for review. It is suggested that when you receive training certificates, that you file them in your designated file where you keep your personnel file. We discussed utilizing the staff file checklist to organize your staff file to ensure you have all required documents in place for review. 3. We discussed utilizing the children’s file checklist to organize and maintain your children’s records. 4. We discussed that Recognizing Suspicions of Child Maltreatment should be taken within 90 days of employment. A training on Child Maltreatment should be taken every five years thereafter. You may reach out to the local Partnership for Young Children or Department of Social Services to inquire on training opportunities related to this topic. If a training cannot be found, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training that can be located at www.preventchildabusenc.org. Please retain these certificates in your staff personnel file for review. During today’s visit, I provided consultation regarding the following topics: 1. Please update your Summary of Law to the most current version dated September 2023. 2. We discussed when completing outdoor safety inspections to complete a new sheet each month. Do not document multiple months on the same sheet. 3. We discussed that your facility is listed in Cohort 2. The planning year for your facility is set to begin July 1, 2024, through June 30, 2025. The reassessment year is set to begin July 1, 2025, through June 30, 2026. 4. We discussed reaching out to your local partners such as the Partnership for Young Children for technical assistance. The Partnership for Young Children also conducts mock assessments and will look at your facility’s materials. 5. We discussed visiting the NCRLAP website (www.ncrlap.org) for resources and training opportunities to prepare for the star rated license. 6. We discussed ensuring that all your information is updated in their WORKS account. 7. We discussed that there is a challenging behaviors helpline that can be utilized by staff members. The number for the helpline is 1-888-600-1685. You can also visit childcareresourcesinc.org for more information. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 16, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or Lead Consultant, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: ETTA'S JAMBALOO RESIDENTIAL CHILD CARE CENTER Facility ID: 49000144 Consultant: REBBECCA HAYES Operation Type: Family CC Home Case Number: Visit Date: 11/2/2023 Number Present: 5 Completed Date: 11/2/2023 Age: From 2 To 4 Total Minutes: 120 Time In: 10:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s Routine Unannounced visit was to monitor for compliance with applicable child care requirements. You, Etta Deans, Owner/Operator, assisted me with today’s visit. The last Annual Compliance Visit was completed on June 1, 2023. The facility operates with a three-star license issued on August 15, 2019, earning two points in program standards, four points in education standards, and one quality point. The 18-month compliance history is at 96% as of November 1, 2023. I visited your indoor and outdoor space. I observed your Three-Star License, Emergency Numbers, Emergency Medical Care Plan, First Aid information sheet, tobacco free policy signage, Summary of NC Child Care Law, and daily schedule posted in your child care room. I observed adequate supervision, space and licensed capacity maintained, approved spaced used, and permit restrictions followed during today’s visit. I observed daily sign in and sign out sheets documented in a notebook located on your table. All children present today were signed in. I observed children during free choice activities, toileting and handwashing routines, outdoor play, and rest time. You stated that you do not administer medication to children in care. I observed monthly fire drills documented on the emergency drill log and report form. I observed the most recent fire drill was conducted on October 5, 2023, at 9:30am with two minutes to evacuate. I observed the most recent emergency drill conducted on August 7, 2023, at 9:00am with two minutes to reach your destination. Emergency drills are being conducted every three months as required. I monitored your staff file for valid Criminal Background Check (CBC) qualification letters, valid CPR and First Aid training and valid ITS- SIDS training. A household member did not have a Criminal Background Check qualification letter on file for review. The regulatory system was reviewed to verify if the household member has a current CBC qualification letter. The household member has a current CBC qualification letter that will expire on 9/5/24. The violation must be corrected within two weeks and a copy of the qualification letter be mailed to the consultant with the required compliance letter. The following violations were cited during today’s visit: Violation Number Comment Rule 1306 Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. A certificate of completing ITS-SIDS was not available for review. .1703(a)(4) 1831 A valid qualification letter was not on file and available for review at the facility. A household member did not have a valid qualification letter on file for review. G.S. 110-90.2 (b) & (d) & .2703(e) .1702(b)(1) 2019 Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. A certificate of completing Recognizing and Responding to Suspicions of Child Maltreatment was not available for review. .1703(a)(5) During today’s visit, I provided Technical Assistance (TA) regarding the following topics: 1. We discussed contacting the Criminal Background Unit to request a duplicate copy of the household members CBC qualification letter. It is suggested that this document be kept in a file where you keep your personnel file. 2. We discussed that training certificates should be maintained in your designated on-going training file and available for review. It is suggested that when you receive training certificates, that you file them in your designated file where you keep your personnel file. We discussed utilizing the staff file checklist to organize your staff file to ensure you have all required documents in place for review. 3. We discussed utilizing the children’s file checklist to organize and maintain your children’s records. 4. We discussed that Recognizing Suspicions of Child Maltreatment should be taken within 90 days of employment. A training on Child Maltreatment should be taken every five years thereafter. You may reach out to the local Partnership for Young Children or Department of Social Services to inquire on training opportunities related to this topic. If a training cannot be found, you may retake the Recognizing and Responding to Suspicions of Child Maltreatment training that can be located at www.preventchildabusenc.org. Please retain these certificates in your staff personnel file for review. During today’s visit, I provided consultation regarding the following topics: 1. Please update your Summary of Law to the most current version dated September 2023. 2. We discussed when completing outdoor safety inspections to complete a new sheet each month. Do not document multiple months on the same sheet. 3. We discussed that your facility is listed in Cohort 2. The planning year for your facility is set to begin July 1, 2024, through June 30, 2025. The reassessment year is set to begin July 1, 2025, through June 30, 2026. 4. We discussed reaching out to your local partners such as the Partnership for Young Children for technical assistance. The Partnership for Young Children also conducts mock assessments and will look at your facility’s materials. 5. We discussed visiting the NCRLAP website (www.ncrlap.org) for resources and training opportunities to prepare for the star rated license. 6. We discussed ensuring that all your information is updated in their WORKS account. 7. We discussed that there is a challenging behaviors helpline that can be utilized by staff members. The number for the helpline is 1-888-600-1685. You can also visit childcareresourcesinc.org for more information. Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violations documented may impact the compliance history score. The violations documented must be corrected immediately. On or before November 16, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be conducted. Mail or email the information to: Rebbecca Hayes, Child Care Consultant P.O. Box 954 Taylorsville, NC 28681 Email: rebbecca.hayes@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. You may contact me by phone at (828) 405-8111 or by email at rebbecca.hayes@dhhs.nc.gov or Lead Consultant, Erin Pickard, by email at erin.pickard@dhhs.nc.gov, if you have questions. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times