10A NCAC 09 .0803 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/11/2025 Number Present: 5 Completed Date: 12/11/2025 Age: From 2 To 3 Total Minutes: 220 Time In: 09:00 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit and rated license assessment visit. During the QRIS conversation, education standards for staff were reviewed and discussed along with the documents required for the pathway chosen. We reviewed the application and all required documents for pathway 2. The last Annual Compliance visit for this facility was on 12/16/24. The compliance history percentage for the 18-month period is 87%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Tiffani Austin, administrator. I shared the reason for the visit. Ms. Austin assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC was administratively dissolved on 11/21/25. I discussed the findings with Ms. Austin and the owner, Ms. Hope Burleson. Instructions for correction were provided during the visit from the 9/5/25 notice issued from the Secretary of State. I asked Ms. Burleson to contact the SOS today and provide an update. She replied that she would do so. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in a table activity, bathroom and handwashing procedures and indoor play. Three (3) staff files and one (1) child’s file were monitored during the visit for compliance with NC Childcare Rules. There were zero (0) new staff members hired since the facility’s last RU visit on 6/10/25. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the documents completed by the administrator. This facility is no longer a part of the Food Program. The children are bringing their lunches from home. Nutritional opt out forms were completed and in the children’s files. The Emergency Preparedness and Response Plan was reviewed and was last updated on 12/24/24. Medication is currently administered at this facility. The storage of the diaper creams and emergency medications was monitored along with the parent authorization forms. Transportation is not provided at this facility. The last sanitation inspection was conducted on 12/10/25 with zero (0) demerits and a superior classification. The last fire inspection was conducted on 3/5/25. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Austin and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Cleaning wipes were on a table in the classroom where children were being cared for. .2820(b) 843 A drug or medicine was administered after its expiration date. A child's medication in the locked storage bin was expired. 10A NCAC 09 .0803(1)(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff files did not contain updated annual staff evaluations. 10A NCAC 09 .0514(f) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The depth of the surfacing material for the jungle gym in the outdoor play area was not adequate. .0605(k)(1-4) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by December 29, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I met with Ms. Austin regarding the QRIS pathway choices available for the facility. Ms. Austin shared that she will select Pathway 2. I completed a QRIS conversation form and provided a signed copy during the visit. Ms. Austin plans to submit all required documents by February 2026. • During the visit, the two combined spaces that are now used as one space for the children were measured. An updated space calculation sheet and floor plan will be provided via email. • During the visit, I verified the facility’s phone number and it has changed and is now 980-354-8450. The information will be updated in the Regulatory system. • A preservice for administrator form was submitted prior to today’s visit and information will be updated in the Regulatory system. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0514 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/11/2025 Number Present: 5 Completed Date: 12/11/2025 Age: From 2 To 3 Total Minutes: 220 Time In: 09:00 AM Time Out: 12:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp w/Rated Lic Assess Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit and rated license assessment visit. During the QRIS conversation, education standards for staff were reviewed and discussed along with the documents required for the pathway chosen. We reviewed the application and all required documents for pathway 2. The last Annual Compliance visit for this facility was on 12/16/24. The compliance history percentage for the 18-month period is 87%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Tiffani Austin, administrator. I shared the reason for the visit. Ms. Austin assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC was administratively dissolved on 11/21/25. I discussed the findings with Ms. Austin and the owner, Ms. Hope Burleson. Instructions for correction were provided during the visit from the 9/5/25 notice issued from the Secretary of State. I asked Ms. Burleson to contact the SOS today and provide an update. She replied that she would do so. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in a table activity, bathroom and handwashing procedures and indoor play. Three (3) staff files and one (1) child’s file were monitored during the visit for compliance with NC Childcare Rules. There were zero (0) new staff members hired since the facility’s last RU visit on 6/10/25. The child care consultant made notes on the staff and training worksheets and initialed where notes were made on the documents completed by the administrator. This facility is no longer a part of the Food Program. The children are bringing their lunches from home. Nutritional opt out forms were completed and in the children’s files. The Emergency Preparedness and Response Plan was reviewed and was last updated on 12/24/24. Medication is currently administered at this facility. The storage of the diaper creams and emergency medications was monitored along with the parent authorization forms. Transportation is not provided at this facility. The last sanitation inspection was conducted on 12/10/25 with zero (0) demerits and a superior classification. The last fire inspection was conducted on 3/5/25. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Austin and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 840 All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Cleaning wipes were on a table in the classroom where children were being cared for. .2820(b) 843 A drug or medicine was administered after its expiration date. A child's medication in the locked storage bin was expired. 10A NCAC 09 .0803(1)(d) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff files did not contain updated annual staff evaluations. 10A NCAC 09 .0514(f) 1867 The depth of the loose surfacing was not based on critical height of the equipment. The depth of the surfacing material for the jungle gym in the outdoor play area was not adequate. .0605(k)(1-4) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, before or by December 29, 2025. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I met with Ms. Austin regarding the QRIS pathway choices available for the facility. Ms. Austin shared that she will select Pathway 2. I completed a QRIS conversation form and provided a signed copy during the visit. Ms. Austin plans to submit all required documents by February 2026. • During the visit, the two combined spaces that are now used as one space for the children were measured. An updated space calculation sheet and floor plan will be provided via email. • During the visit, I verified the facility’s phone number and it has changed and is now 980-354-8450. The information will be updated in the Regulatory system. • A preservice for administrator form was submitted prior to today’s visit and information will be updated in the Regulatory system. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 24 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on December 18, 2023. The compliance history percentage for the 18-month period is 92%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Peyton Layton, Assistant Director. I shared the reason for the visit. Ms. Layton assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, outdoor play time on the playground and the individual needs of the infants and young toddlers were being met by the teachers. Four (4) staff files and three (3) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were three (3) new staff members. I made updates on the staff and training worksheets provided and initialed where I noted updates. The Emergency Preparedness and Response Plan was reviewed during today’s visit and last updated by the administrator in January 2024. I discussed with Ms. Payton the need to use the EPR Plan template to have the plan filed online. The current plan has most of the required information but the facility needs an updated plan per rule .0607(c ) on pages 20-21 of the NC Child Care Rules. Medication is currently administered at this facility. I monitored the storage of diaper cream, ointment and over-the-counter medication. The parent authorization forms were reviewed as well. Transportation is not currently being provided at this facility. The last sanitation inspection was conducted on 9/16/24 with five (5) demerits and a superior classification. The last fire inspection was conducted on 2/28/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Layton and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. A child's file did not contain the parent acknowledgement for the summary of the NC Child Care Laws. GS 110-102 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member, G.L. had a medical report that was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member, G.L. had a TB screening that was older than 12 months. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child's file did not contain the parent's acknowledgement of the facility's operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. A child's file did not contain a parent acknowledgement of the facility's parent participation plan. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child's file did not contain the parent acknowledgement for the facility's discipline policy. .1804(c) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The facility's EPR Plan was not completed on the required template provided by the Division. .0607(c) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. A child's file did not contain the parent acknowledgement for the facility's smoking and tobacco restriction. .0604(j) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member, G.L. did not have the required training on file by 12/9/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member, M.B. needs to complete 2 additional trainings to meet the health and safety requirement. .1102(a) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. Staff member, M.B. who works less than 40 hours per week is still in need of 3 on-going training hours to meet the training requirement. .1103(d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not contain the parent acknowledgement for the facility's Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by December 30, 2024. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Layton that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Layton staff and child file management and using checklist such as the health and safety training document to help keep track of training completion. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: ratio. Open / not marked corrected.

10A NCAC 09 .0515 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 24 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on December 18, 2023. The compliance history percentage for the 18-month period is 92%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Peyton Layton, Assistant Director. I shared the reason for the visit. Ms. Layton assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, outdoor play time on the playground and the individual needs of the infants and young toddlers were being met by the teachers. Four (4) staff files and three (3) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were three (3) new staff members. I made updates on the staff and training worksheets provided and initialed where I noted updates. The Emergency Preparedness and Response Plan was reviewed during today’s visit and last updated by the administrator in January 2024. I discussed with Ms. Payton the need to use the EPR Plan template to have the plan filed online. The current plan has most of the required information but the facility needs an updated plan per rule .0607(c ) on pages 20-21 of the NC Child Care Rules. Medication is currently administered at this facility. I monitored the storage of diaper cream, ointment and over-the-counter medication. The parent authorization forms were reviewed as well. Transportation is not currently being provided at this facility. The last sanitation inspection was conducted on 9/16/24 with five (5) demerits and a superior classification. The last fire inspection was conducted on 2/28/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Layton and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. A child's file did not contain the parent acknowledgement for the summary of the NC Child Care Laws. GS 110-102 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member, G.L. had a medical report that was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member, G.L. had a TB screening that was older than 12 months. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child's file did not contain the parent's acknowledgement of the facility's operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. A child's file did not contain a parent acknowledgement of the facility's parent participation plan. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child's file did not contain the parent acknowledgement for the facility's discipline policy. .1804(c) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The facility's EPR Plan was not completed on the required template provided by the Division. .0607(c) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. A child's file did not contain the parent acknowledgement for the facility's smoking and tobacco restriction. .0604(j) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member, G.L. did not have the required training on file by 12/9/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member, M.B. needs to complete 2 additional trainings to meet the health and safety requirement. .1102(a) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. Staff member, M.B. who works less than 40 hours per week is still in need of 3 on-going training hours to meet the training requirement. .1103(d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not contain the parent acknowledgement for the facility's Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by December 30, 2024. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Layton that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Layton staff and child file management and using checklist such as the health and safety training document to help keep track of training completion. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0701 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 24 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on December 18, 2023. The compliance history percentage for the 18-month period is 92%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Peyton Layton, Assistant Director. I shared the reason for the visit. Ms. Layton assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, outdoor play time on the playground and the individual needs of the infants and young toddlers were being met by the teachers. Four (4) staff files and three (3) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were three (3) new staff members. I made updates on the staff and training worksheets provided and initialed where I noted updates. The Emergency Preparedness and Response Plan was reviewed during today’s visit and last updated by the administrator in January 2024. I discussed with Ms. Payton the need to use the EPR Plan template to have the plan filed online. The current plan has most of the required information but the facility needs an updated plan per rule .0607(c ) on pages 20-21 of the NC Child Care Rules. Medication is currently administered at this facility. I monitored the storage of diaper cream, ointment and over-the-counter medication. The parent authorization forms were reviewed as well. Transportation is not currently being provided at this facility. The last sanitation inspection was conducted on 9/16/24 with five (5) demerits and a superior classification. The last fire inspection was conducted on 2/28/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Layton and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. A child's file did not contain the parent acknowledgement for the summary of the NC Child Care Laws. GS 110-102 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member, G.L. had a medical report that was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member, G.L. had a TB screening that was older than 12 months. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child's file did not contain the parent's acknowledgement of the facility's operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. A child's file did not contain a parent acknowledgement of the facility's parent participation plan. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child's file did not contain the parent acknowledgement for the facility's discipline policy. .1804(c) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The facility's EPR Plan was not completed on the required template provided by the Division. .0607(c) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. A child's file did not contain the parent acknowledgement for the facility's smoking and tobacco restriction. .0604(j) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member, G.L. did not have the required training on file by 12/9/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member, M.B. needs to complete 2 additional trainings to meet the health and safety requirement. .1102(a) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. Staff member, M.B. who works less than 40 hours per week is still in need of 3 on-going training hours to meet the training requirement. .1103(d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not contain the parent acknowledgement for the facility's Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by December 30, 2024. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Layton that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Layton staff and child file management and using checklist such as the health and safety training document to help keep track of training completion. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-102 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: STEPHANIE PALMER Operation Type: Center Case Number: Visit Date: 12/16/2024 Number Present: 24 Completed Date: 12/16/2024 Age: From 0 To 5 Total Minutes: 195 Time In: 09:00 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct an annual compliance visit. The last annual compliance visit for this facility was conducted on December 18, 2023. The compliance history percentage for the 18-month period is 92%. The facility currently holds a four-star license. Upon arrival, I was greeted by Ms. Peyton Layton, Assistant Director. I shared the reason for the visit. Ms. Layton assisted me with today’s visit. The Secretary of State’s website was monitored and Heart of Home Daycare LLC is current and active. I used the “Annual Compliance Monitoring Checklist for Child Care Centers” as a monitoring tool during today’s visit. I observed postings, indoor and outdoor spaces, safety and program management. Observations: I observed the children engaged in choice activities, outdoor play time on the playground and the individual needs of the infants and young toddlers were being met by the teachers. Four (4) staff files and three (3) children’s files were monitored during the visit for compliance with NC Childcare Rules. There were three (3) new staff members. I made updates on the staff and training worksheets provided and initialed where I noted updates. The Emergency Preparedness and Response Plan was reviewed during today’s visit and last updated by the administrator in January 2024. I discussed with Ms. Payton the need to use the EPR Plan template to have the plan filed online. The current plan has most of the required information but the facility needs an updated plan per rule .0607(c ) on pages 20-21 of the NC Child Care Rules. Medication is currently administered at this facility. I monitored the storage of diaper cream, ointment and over-the-counter medication. The parent authorization forms were reviewed as well. Transportation is not currently being provided at this facility. The last sanitation inspection was conducted on 9/16/24 with five (5) demerits and a superior classification. The last fire inspection was conducted on 2/28/24. A copy of the computer-generated visit summary and enrollment worksheet were provided during the visit along with a copy of the “AC Monitoring Checklist for Child Care Centers”. The violations observed during the visit were discussed with Ms. Layton and documented in the visit summary. The following violations were observed: Violation Number Comment Rule 114 A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. A child's file did not contain the parent acknowledgement for the summary of the NC Child Care Laws. GS 110-102 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Staff member, G.L. had a medical report that was older than 12 months. 10A NCAC 09 .0701(a) 1033 On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. Staff member, G.L. had a TB screening that was older than 12 months. .0701(a) 1203 Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. A child's file did not contain the parent's acknowledgement of the facility's operational policies. 10A NCAC 09 .0514(b) 1207 Parent participation plan was not discussed with parents on or before the child's first day of attendance and/or a copy was not given to them or posted in the center. A child's file did not contain a parent acknowledgement of the facility's parent participation plan. 10A NCAC 09 .0515(a) 1324 Signed and dated statement by parent that discipline policy received and explained at enrollment was not in child's file. A child's file did not contain the parent acknowledgement for the facility's discipline policy. .1804(c) 1812 The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The facility's EPR Plan was not completed on the required template provided by the Division. .0607(c) 1851 The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. A child's file did not contain the parent acknowledgement for the facility's smoking and tobacco restriction. .0604(j) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. Staff member, G.L. did not have the required training on file by 12/9/24. .1102(g) 1898 Staff did not complete the health and safety training within one year of employment. Staff member, M.B. needs to complete 2 additional trainings to meet the health and safety requirement. .1102(a) 1900 Staff working less than 40 hours per week did not complete the prorated training requirement. Staff member, M.B. who works less than 40 hours per week is still in need of 3 on-going training hours to meet the training requirement. .1103(d) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. A child's file did not contain the parent acknowledgement for the facility's Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(b)(1-6) All violations documented above must be corrected immediately. A letter of compliance will need to be sent to me stating how each violation was corrected. Include the violation number, statement of compliance, license ID and your signature in the letter. Your compliance letter must be received, via email, by December 30, 2024. If needed, send your letter to: Stephanie Palmer PO Box 481335 Charlotte, NC 28269 Technical Assistance/Resources: • During the visit, I reminded Ms. Layton that the hold harmless status has been extended for child care facilities until the new QRIS is implemented per Senate Bill 425. • During the visit, I discussed with Ms. Layton staff and child file management and using checklist such as the health and safety training document to help keep track of training completion. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov/ to get the latest updates. If you have questions or need further assistance, please contact me at 980-867-8005 or via email at stephanie.palmer@dhhs.nc.gov. Stephanie Palmer Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0514 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 13 Completed Date: 6/14/2024 Age: From 0 To 4 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. T. Austin and I shared the reason for the visit. She assisted me with today’s visit. Ms. H. Burleson (0wner) and Ms. P. Burleson (Assistant Director) were not in the office for the week and for the visit. Your program currently operates with a Four Start (4) rated license. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93%) percent as of today’s visit. Ownership: The facility owner is Heart of Home Daycare, LLC SSI #1486491 which is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. The following items above were found in/out of compliance. The following inspections are below. •Last fire drill was conducted on 6/6/24. •Last Shelter in Place/Lockdown Drill was conducted 6/7/24. •Last Playground Inspection was conducted on 6/6/24. •Fire Inspection was conducted on 2/28/24. •Sanitation Inspection was conducted on 3/27/24 and received a Superior Classification. •The incident report(s) and log were reported to be located in each of the rooms, and in compliance. The children were observed in the infant and toddler age areas to be eating lunch and transitioning to self-care diaper changing. The toddlers were observed to be watching a show on an I Pad while self-care diaper changing routines were happening, this is out of compliance. The toddler then transitioned to out door learning time. The Preschool aged children were observed to be working on teacher directed learning time with letter recognition and letter sounds, transitioning into lunch and rest time. Outdoor Learning Environment: Both playground were in compliance and offered a variety of learning opportunities for all ages. Staff Records: The staff-training worksheets were completed before the visit but Ms. Austin did not have access to the worksheet. A worksheet was created with her assistance and there were two (2) new staff members to review. Both files had components missing or not able to locate in the Owner’s absences. Please refer to the Staff and Training Worksheet for specifics. Medication: Medication was monitored and for best practice a medication permission form is available at the DCDEE website. All prescription medications should have a medication permission form dated for six (6) months of medication permission. A form was left with the facility. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is not provided. Six (6) violations were observed today and two (2) were corrected during visit. The violations are as follows: Violation Number Comment Rule 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The allergy information form was not posted in the food preparation area, it was posted in some of the rooms where the children ate. T.A. stated that the allergy form was in the process of being updated. .0901(g) 544 Screen time was offered to children under three years of age. In the space that serves one (1) and two (2) year old's were watching a show on an I Pad during classroom time. .0510(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. New staff members K.M., and S.H. did not have a personnel and operational policy or job description in their files for review. 10A NCAC 09 .0514(g) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. New staff members K.M, and S.H files did not have documentation of EPR plan review. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. New staff member S.H's file did not have the signed review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) On or before 6/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •The facility went through the State Rated License process in March and currently have a four (4) Star license. Technical Assistance •There is a new Summary of the Law on the DCDEE website that should be posted on the information board. •There are new NC Sanitation Laws that have been implemented, please reach out if you have any questions. •Please make sure that all employees have a Staff Development Plan in their file folders that is easily accessible and accurate. •There are some wonderful videos and short reads on the NCRLAP website about language with infants and transitioning activities for infant and toddlers from play time to nap time. These would be useful in the infant toddler classroom, in assisting the staff members with language and skills to help with these areas. •Medical permission forms are best practice for all over the counter medication and prescription medications with the appropriate usage time period. A form was left with the facility for future reference. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. o DCDEE encourages you to utilize the Clean Classrooms for Children’s program. You can take the pre-enrollment webinars which is available at www.cleanwaterforUSkids.org/carolina then enroll – At www.cleanwaterforUSkids.org/carolina completing the enrollment surveys for three program sections: 1) lead in water, 2) lead-based paint, and 3) asbestos. Keep mindful that once you evaluate potential hazards and receive results if there are recommendations and/or water mitigation support is needed they will provide direction in how to mitigate and ways to fund said mitigation. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

NC GS 110-90 · Violation

Name of Operation: HEART OF HOME DAYCARE Facility ID: 84000264 Consultant: TRACI J. MEYER Operation Type: Center Case Number: Visit Date: 6/14/2024 Number Present: 13 Completed Date: 6/14/2024 Age: From 0 To 4 Total Minutes: 120 Time In: 10:00 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an unannounced routine visit. Upon arrival I was greeted by Ms. T. Austin and I shared the reason for the visit. She assisted me with today’s visit. Ms. H. Burleson (0wner) and Ms. P. Burleson (Assistant Director) were not in the office for the week and for the visit. Your program currently operates with a Four Start (4) rated license. The license was posted, with restrictions to first (1st) shift care, meets enhanced ratios and meets enhanced space. The center's compliance history was reviewed with the operator. The program’s compliance history was ninety-three (93%) percent as of today’s visit. Ownership: The facility owner is Heart of Home Daycare, LLC SSI #1486491 which is current and active. If any changes to the ownership need to be made, you must notify your consultant at least thirty (30) days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location or inherited. The following items were monitored: Licensing Posted, Permit Restrictions, Staff/Child Ratio, Supervision, Specialized Trainings, Storage of Hazardous Substances and Storage of Medication, Program Records, and General Safety. The following items above were found in/out of compliance. The following inspections are below. •Last fire drill was conducted on 6/6/24. •Last Shelter in Place/Lockdown Drill was conducted 6/7/24. •Last Playground Inspection was conducted on 6/6/24. •Fire Inspection was conducted on 2/28/24. •Sanitation Inspection was conducted on 3/27/24 and received a Superior Classification. •The incident report(s) and log were reported to be located in each of the rooms, and in compliance. The children were observed in the infant and toddler age areas to be eating lunch and transitioning to self-care diaper changing. The toddlers were observed to be watching a show on an I Pad while self-care diaper changing routines were happening, this is out of compliance. The toddler then transitioned to out door learning time. The Preschool aged children were observed to be working on teacher directed learning time with letter recognition and letter sounds, transitioning into lunch and rest time. Outdoor Learning Environment: Both playground were in compliance and offered a variety of learning opportunities for all ages. Staff Records: The staff-training worksheets were completed before the visit but Ms. Austin did not have access to the worksheet. A worksheet was created with her assistance and there were two (2) new staff members to review. Both files had components missing or not able to locate in the Owner’s absences. Please refer to the Staff and Training Worksheet for specifics. Medication: Medication was monitored and for best practice a medication permission form is available at the DCDEE website. All prescription medications should have a medication permission form dated for six (6) months of medication permission. A form was left with the facility. Weapons: Today you reported that your facility was in compliance with childcare requirements regarding firearms. Transportation: Transportation is not provided. Six (6) violations were observed today and two (2) were corrected during visit. The violations are as follows: Violation Number Comment Rule 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. The allergy information form was not posted in the food preparation area, it was posted in some of the rooms where the children ate. T.A. stated that the allergy form was in the process of being updated. .0901(g) 544 Screen time was offered to children under three years of age. In the space that serves one (1) and two (2) year old's were watching a show on an I Pad during classroom time. .0510(f) 1233 Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. New staff members K.M., and S.H. did not have a personnel and operational policy or job description in their files for review. 10A NCAC 09 .0514(g) 1825 All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. New staff members K.M, and S.H files did not have documentation of EPR plan review. .0607(f) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. New staff member S.H's file did not have the signed review of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy. .0608(d)(1-4) On or before 6/27/24, I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit may be completed. Mail or email the information to: Traci Meyer Carpenter Child Care Consultant PO Box 364 Matthews, NC 28105 OR Traci.Meyer@dhhs.nc.gov Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent (75%). Any violation (s) documented may impact the compliance history score. The center's compliance history was reviewed with the operator. The compliance history could be impacted after today’s visit. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. If you state in your letter that corrections have been made when they have not, it will be considered falsification of information. Rated License •The facility went through the State Rated License process in March and currently have a four (4) Star license. Technical Assistance •There is a new Summary of the Law on the DCDEE website that should be posted on the information board. •There are new NC Sanitation Laws that have been implemented, please reach out if you have any questions. •Please make sure that all employees have a Staff Development Plan in their file folders that is easily accessible and accurate. •There are some wonderful videos and short reads on the NCRLAP website about language with infants and transitioning activities for infant and toddlers from play time to nap time. These would be useful in the infant toddler classroom, in assisting the staff members with language and skills to help with these areas. •Medical permission forms are best practice for all over the counter medication and prescription medications with the appropriate usage time period. A form was left with the facility for future reference. •Rule 15A NCAC 18A .2816 requires currently operating child care centers to test water initially and every three years. Family child care homes are required to test water for lead once. o DCDEE encourages you to utilize the Clean Classrooms for Children’s program. You can take the pre-enrollment webinars which is available at www.cleanwaterforUSkids.org/carolina then enroll – At www.cleanwaterforUSkids.org/carolina completing the enrollment surveys for three program sections: 1) lead in water, 2) lead-based paint, and 3) asbestos. Keep mindful that once you evaluate potential hazards and receive results if there are recommendations and/or water mitigation support is needed they will provide direction in how to mitigate and ways to fund said mitigation. We jointly reviewed the visit summary and documentation of my findings and violations with you, I encouraged you to ask any questions and you stated that you had none. Please continue to visit DCDEE’s website at https://ncchildcare.ncdhhs.gov to get the latest updates. If you have questions or need further assistance, please contact me at 704-594-0041 or via email at Traci.Meyer@dhhs.nc.gov. Thank you for your assistance during today’s visit. Traci Meyer Carpenter If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times