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Home › NC › Southern Pines › Lisa'S Lovable Learning II
715 S Gaines Street, Southern Pines NC 28387 · License #63000358 · Center · Child Care Center
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10A NCAC 09 .0806 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0326-310L Visit Date: 3/25/2026 Number Present: 39 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 305 Time In: 08:45 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that there are violations of child care requirements regarding staff/child ratio, nurture/care/treatment of children, discipline, safe environment, staff qualification, sanitation and nutrition. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Four new staff have been hired since my last visit. One violation was found in each of those files. Additionally, I observed the indoor and outdoor space used by the children. I observed the teachers in each of the spaces being alert and interacting with children through the interest areas and teacher directed activities. Teachers in the space used by the infants were observed performing personal care routines, feedings and interacting with the infants present. I observed the children throughout the facility participating in free play, teacher-directed activities, personal care routines, outdoor play, eating lunch, transitioning to nap and rest period. Today’s menu consisted of corn dog nuggets, baked beans, cooked apples and milk. Based on the observations regarding staff/child ratio, I found each class to be in ratio upon my arrival as well as throughout my visit. Based on the observations regarding nurture/care and treatment of children, Teacher A in the space used by the two year olds was observed on a video recording at 8:52AM on the day of the visit yelling “stop screaming” to a child. Based on the observations regarding concerns of the use of inappropriate discipline, Teacher A in the space used by the two year olds was observed on a video recording during the morning of today’s visit at 8:45AM pulling a child by their upper arm slightly lifting them off of the floor and sitting them in a chair after they hit another child. Based on the observations regarding safe environment, I was able to observe each space and determine that they were all in compliance. During my observation in the space used by the infants, I observed the teacher in that space safely lower the crib rail to lay a child down for nap and put it back in the lock position afterwards. I also observed that teacher checking and documenting the safe sleep chart. Based on observations regarding staff qualifications, I reviewed the staff files for four (4) new staff and four (4) remaining staff. One violation was cited on the four (4) new staff for not having a signed Shaken Baby Head Trauma Statement on file prior to working with the children. All other requirements were found to be in compliance. Based on observations regarding sanitation, I observed the teacher in the space used by the infants clean and sanitize a high chair after use. I also observed two teachers reenter the space used by the one year olds and they did not wash their hands upon reentry into that classroom. I also observed two children arrive for the day in the space used by the two year olds and those two children did not wash their hands upon arrival for the day. On two separate occasions during my observation in the space used by the two year olds a teacher was observed wiping a child’s nose and did not wash their hands afterwards. Also during the observation, a child wet themselves while completing an art project. The teacher working with the child on the project took the child to the restroom to change their clothes, However the child did not have a pair of bottoms, and the parent had to be called. The director stated that she does not keep extra clothes at the child care center. Based on the above information the allegations regarding staff/child ratios, safe environment and staff qualifications were unsubstantiated. The allegations regarding discipline, nurture/care and treatment of children and sanitation were substantiated. The following violations were observed: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Two children in the space used by the two year olds did not wash their hands upon arrival to the center for the day. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. Two staff members in the spaces used by the one year olds and the two year olds were observed on video recording not washing their hands upon reentry into those spaces. 15A NCAC 18A .2803(a) 803 There were no clean clothes available for the children to wear when children's clothes became wet or soiled. A parent of a two year old who soiled themselves was called to bring a change of clothes after the administrator stated that she does not keep extra clothes at the facility. 10A NCAC 09 .0806(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Teacher A in the space used by the two year olds was observed on video recording yelling "Stop screaming" to a two year old in that space during today's visit. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher in the space used by the two years olds was observed on video recording taking a child by the upper arm slightly lifting them off the floor to place them in a chair to sit after they bit another child. .1803(a)(1) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. This statement was not on file for four (4) new staff members hired since February 2026. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Two extra days were given because the facility is closed due to the upcoming Holiday. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2200. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that a follow-up visit may be conducted. Technical assistance was offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. Technical assistance was provided on the importance of comforting children and meeting their needs. A nurturing environment has a profound psychological impact on children. It shapes their mental health and emotional well-being. Parents are trusting their child’s teacher to be the protectors in their absence. Young children should be provided with a safe nurturing environment that includes immediate actions and positive responses to their needs. Administrators can also provide additional support and training for staff to ensure that their own well being is also acknowledged. The following are steps to creating a safe and nurturing environment for your children: 1. Safety Measures. Ensure that the environment is childproofed and free from hazards 2. Supervision. 3. Warm and Welcoming Atmosphere 4. Establish Routines 5. Positive Relationships 6. Encouragement and Support 7. Clear and Consistent Expectations 8. Engaging Activities Technical assistance was also offered on reviewing the handwashing procedures with the staff and the children and their families. Remind the staff and children that handwashing is required when entering the classroom for the day, after bathroom breaks, before and after eating, before and after sand and water play and at any other times when hands become soiled. Remind them to wet their hands using warm water and apply liquid soap to lather their hands, rub hands together for at least 15 seconds, rinse hands, dry hands using a clean paper towel, turn the water off using the paper towel and then throw it away. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Turkeshia McCormick, Child Care Consultant, Turkeshia.mccormick@dhhs.nc.gov or at (910)308-0895 or Janet Edwards, Child Care Licensing Supervisor at janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0326-310L Visit Date: 3/25/2026 Number Present: 39 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 305 Time In: 08:45 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that there are violations of child care requirements regarding staff/child ratio, nurture/care/treatment of children, discipline, safe environment, staff qualification, sanitation and nutrition. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Four new staff have been hired since my last visit. One violation was found in each of those files. Additionally, I observed the indoor and outdoor space used by the children. I observed the teachers in each of the spaces being alert and interacting with children through the interest areas and teacher directed activities. Teachers in the space used by the infants were observed performing personal care routines, feedings and interacting with the infants present. I observed the children throughout the facility participating in free play, teacher-directed activities, personal care routines, outdoor play, eating lunch, transitioning to nap and rest period. Today’s menu consisted of corn dog nuggets, baked beans, cooked apples and milk. Based on the observations regarding staff/child ratio, I found each class to be in ratio upon my arrival as well as throughout my visit. Based on the observations regarding nurture/care and treatment of children, Teacher A in the space used by the two year olds was observed on a video recording at 8:52AM on the day of the visit yelling “stop screaming” to a child. Based on the observations regarding concerns of the use of inappropriate discipline, Teacher A in the space used by the two year olds was observed on a video recording during the morning of today’s visit at 8:45AM pulling a child by their upper arm slightly lifting them off of the floor and sitting them in a chair after they hit another child. Based on the observations regarding safe environment, I was able to observe each space and determine that they were all in compliance. During my observation in the space used by the infants, I observed the teacher in that space safely lower the crib rail to lay a child down for nap and put it back in the lock position afterwards. I also observed that teacher checking and documenting the safe sleep chart. Based on observations regarding staff qualifications, I reviewed the staff files for four (4) new staff and four (4) remaining staff. One violation was cited on the four (4) new staff for not having a signed Shaken Baby Head Trauma Statement on file prior to working with the children. All other requirements were found to be in compliance. Based on observations regarding sanitation, I observed the teacher in the space used by the infants clean and sanitize a high chair after use. I also observed two teachers reenter the space used by the one year olds and they did not wash their hands upon reentry into that classroom. I also observed two children arrive for the day in the space used by the two year olds and those two children did not wash their hands upon arrival for the day. On two separate occasions during my observation in the space used by the two year olds a teacher was observed wiping a child’s nose and did not wash their hands afterwards. Also during the observation, a child wet themselves while completing an art project. The teacher working with the child on the project took the child to the restroom to change their clothes, However the child did not have a pair of bottoms, and the parent had to be called. The director stated that she does not keep extra clothes at the child care center. Based on the above information the allegations regarding staff/child ratios, safe environment and staff qualifications were unsubstantiated. The allegations regarding discipline, nurture/care and treatment of children and sanitation were substantiated. The following violations were observed: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Two children in the space used by the two year olds did not wash their hands upon arrival to the center for the day. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. Two staff members in the spaces used by the one year olds and the two year olds were observed on video recording not washing their hands upon reentry into those spaces. 15A NCAC 18A .2803(a) 803 There were no clean clothes available for the children to wear when children's clothes became wet or soiled. A parent of a two year old who soiled themselves was called to bring a change of clothes after the administrator stated that she does not keep extra clothes at the facility. 10A NCAC 09 .0806(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Teacher A in the space used by the two year olds was observed on video recording yelling "Stop screaming" to a two year old in that space during today's visit. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher in the space used by the two years olds was observed on video recording taking a child by the upper arm slightly lifting them off the floor to place them in a chair to sit after they bit another child. .1803(a)(1) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. This statement was not on file for four (4) new staff members hired since February 2026. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Two extra days were given because the facility is closed due to the upcoming Holiday. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2200. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that a follow-up visit may be conducted. Technical assistance was offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. Technical assistance was provided on the importance of comforting children and meeting their needs. A nurturing environment has a profound psychological impact on children. It shapes their mental health and emotional well-being. Parents are trusting their child’s teacher to be the protectors in their absence. Young children should be provided with a safe nurturing environment that includes immediate actions and positive responses to their needs. Administrators can also provide additional support and training for staff to ensure that their own well being is also acknowledged. The following are steps to creating a safe and nurturing environment for your children: 1. Safety Measures. Ensure that the environment is childproofed and free from hazards 2. Supervision. 3. Warm and Welcoming Atmosphere 4. Establish Routines 5. Positive Relationships 6. Encouragement and Support 7. Clear and Consistent Expectations 8. Engaging Activities Technical assistance was also offered on reviewing the handwashing procedures with the staff and the children and their families. Remind the staff and children that handwashing is required when entering the classroom for the day, after bathroom breaks, before and after eating, before and after sand and water play and at any other times when hands become soiled. Remind them to wet their hands using warm water and apply liquid soap to lather their hands, rub hands together for at least 15 seconds, rinse hands, dry hands using a clean paper towel, turn the water off using the paper towel and then throw it away. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Turkeshia McCormick, Child Care Consultant, Turkeshia.mccormick@dhhs.nc.gov or at (910)308-0895 or Janet Edwards, Child Care Licensing Supervisor at janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0326-310L Visit Date: 3/25/2026 Number Present: 39 Completed Date: 3/25/2026 Age: From 0 To 4 Total Minutes: 305 Time In: 08:45 AM Time Out: 01:50 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. The allegations are as follows: There are concerns that there are violations of child care requirements regarding staff/child ratio, nurture/care/treatment of children, discipline, safe environment, staff qualification, sanitation and nutrition. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, and the outdoor environment were monitored. The license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. Four new staff have been hired since my last visit. One violation was found in each of those files. Additionally, I observed the indoor and outdoor space used by the children. I observed the teachers in each of the spaces being alert and interacting with children through the interest areas and teacher directed activities. Teachers in the space used by the infants were observed performing personal care routines, feedings and interacting with the infants present. I observed the children throughout the facility participating in free play, teacher-directed activities, personal care routines, outdoor play, eating lunch, transitioning to nap and rest period. Today’s menu consisted of corn dog nuggets, baked beans, cooked apples and milk. Based on the observations regarding staff/child ratio, I found each class to be in ratio upon my arrival as well as throughout my visit. Based on the observations regarding nurture/care and treatment of children, Teacher A in the space used by the two year olds was observed on a video recording at 8:52AM on the day of the visit yelling “stop screaming” to a child. Based on the observations regarding concerns of the use of inappropriate discipline, Teacher A in the space used by the two year olds was observed on a video recording during the morning of today’s visit at 8:45AM pulling a child by their upper arm slightly lifting them off of the floor and sitting them in a chair after they hit another child. Based on the observations regarding safe environment, I was able to observe each space and determine that they were all in compliance. During my observation in the space used by the infants, I observed the teacher in that space safely lower the crib rail to lay a child down for nap and put it back in the lock position afterwards. I also observed that teacher checking and documenting the safe sleep chart. Based on observations regarding staff qualifications, I reviewed the staff files for four (4) new staff and four (4) remaining staff. One violation was cited on the four (4) new staff for not having a signed Shaken Baby Head Trauma Statement on file prior to working with the children. All other requirements were found to be in compliance. Based on observations regarding sanitation, I observed the teacher in the space used by the infants clean and sanitize a high chair after use. I also observed two teachers reenter the space used by the one year olds and they did not wash their hands upon reentry into that classroom. I also observed two children arrive for the day in the space used by the two year olds and those two children did not wash their hands upon arrival for the day. On two separate occasions during my observation in the space used by the two year olds a teacher was observed wiping a child’s nose and did not wash their hands afterwards. Also during the observation, a child wet themselves while completing an art project. The teacher working with the child on the project took the child to the restroom to change their clothes, However the child did not have a pair of bottoms, and the parent had to be called. The director stated that she does not keep extra clothes at the child care center. Based on the above information the allegations regarding staff/child ratios, safe environment and staff qualifications were unsubstantiated. The allegations regarding discipline, nurture/care and treatment of children and sanitation were substantiated. The following violations were observed: Violation Number Comment Rule 608 Children did not wash their hands upon arrival at the center, after each visit to the toilet, before eating, before and after water activity play, after outside play, and after handling animals or animal cages. Two children in the space used by the two year olds did not wash their hands upon arrival to the center for the day. 15A NCAC 18A .2803(c) 609 Staff did not wash their hands thoroughly before beginning work, before/after handling food, before bottle feeding or serving to other children, after toileting or handling body fluids, after diaper changing and after handling soiled items. Two staff members in the spaces used by the one year olds and the two year olds were observed on video recording not washing their hands upon reentry into those spaces. 15A NCAC 18A .2803(a) 803 There were no clean clothes available for the children to wear when children's clothes became wet or soiled. A parent of a two year old who soiled themselves was called to bring a change of clothes after the administrator stated that she does not keep extra clothes at the facility. 10A NCAC 09 .0806(b) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. Teacher A in the space used by the two year olds was observed on video recording yelling "Stop screaming" to a two year old in that space during today's visit. G.S. 110-91(10) 904 A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A teacher in the space used by the two years olds was observed on video recording taking a child by the upper arm slightly lifting them off the floor to place them in a chair to sit after they bit another child. .1803(a)(1) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. This statement was not on file for four (4) new staff members hired since February 2026. .0608(d)(1-4) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 10, 2026, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Two extra days were given because the facility is closed due to the upcoming Holiday. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, 2201 Mail Service Center, Raleigh, NC 27699-2200. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that a follow-up visit may be conducted. Technical assistance was offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. Technical assistance was provided on the importance of comforting children and meeting their needs. A nurturing environment has a profound psychological impact on children. It shapes their mental health and emotional well-being. Parents are trusting their child’s teacher to be the protectors in their absence. Young children should be provided with a safe nurturing environment that includes immediate actions and positive responses to their needs. Administrators can also provide additional support and training for staff to ensure that their own well being is also acknowledged. The following are steps to creating a safe and nurturing environment for your children: 1. Safety Measures. Ensure that the environment is childproofed and free from hazards 2. Supervision. 3. Warm and Welcoming Atmosphere 4. Establish Routines 5. Positive Relationships 6. Encouragement and Support 7. Clear and Consistent Expectations 8. Engaging Activities Technical assistance was also offered on reviewing the handwashing procedures with the staff and the children and their families. Remind the staff and children that handwashing is required when entering the classroom for the day, after bathroom breaks, before and after eating, before and after sand and water play and at any other times when hands become soiled. Remind them to wet their hands using warm water and apply liquid soap to lather their hands, rub hands together for at least 15 seconds, rinse hands, dry hands using a clean paper towel, turn the water off using the paper towel and then throw it away. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you. Contact me at Turkeshia McCormick, Child Care Consultant, Turkeshia.mccormick@dhhs.nc.gov or at (910)308-0895 or Janet Edwards, Child Care Licensing Supervisor at janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 8/19/2025 Number Present: 38 Completed Date: 8/19/2025 Age: From 0 To 5 Total Minutes: 165 Time In: 12:15 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 5, 2025. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was eighty-eight (88) percent as of 8/18/2025 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in nap and transitions to snack and free play in the centers, outdoor play, participating in toileting routines and handwashing. Infants enrolled were observed during tummy time, free play and naptime. Snack consisted of rice cakes, Jello and water. The following violations were observed during the visit: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Two incident reports for June 2025 include staff signatures or steps to prevent reoccurence. .0802 (e) 853 Incident logs were not completed and maintained as required. Incident reports completed for 2025 had not been logged on the incident log. .0802(g)(1-6) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). A. Brown's previous qualifying letter expired on 11/6/2024 and a new one was received on 4/3/2025. G.S. 110-90.2(b) & .2703(n)&(o) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. D. Powell and L. Chavis had health and safety trainings that expired in January 2020. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2025, (an extra day is given due to the upcoming Holiday), I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. As a reminder, for the upcoming CPR/First Aid training that you stated that you had scheduled for your facility, please be sure that with an approved trainer and the training includes pediatric infant/child cpr/first aid and that it is noted on the certificate received. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: ratio. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 8/19/2025 Number Present: 38 Completed Date: 8/19/2025 Age: From 0 To 5 Total Minutes: 165 Time In: 12:15 PM Time Out: 03:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 5, 2025. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was eighty-eight (88) percent as of 8/18/2025 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in nap and transitions to snack and free play in the centers, outdoor play, participating in toileting routines and handwashing. Infants enrolled were observed during tummy time, free play and naptime. Snack consisted of rice cakes, Jello and water. The following violations were observed during the visit: Violation Number Comment Rule 852 Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. Two incident reports for June 2025 include staff signatures or steps to prevent reoccurence. .0802 (e) 853 Incident logs were not completed and maintained as required. Incident reports completed for 2025 had not been logged on the incident log. .0802(g)(1-6) 1044 Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). A. Brown's previous qualifying letter expired on 11/6/2024 and a new one was received on 4/3/2025. G.S. 110-90.2(b) & .2703(n)&(o) 1899 Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. D. Powell and L. Chavis had health and safety trainings that expired in January 2020. .1103(b) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 3, 2025, (an extra day is given due to the upcoming Holiday), I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. As a reminder, for the upcoming CPR/First Aid training that you stated that you had scheduled for your facility, please be sure that with an approved trainer and the training includes pediatric infant/child cpr/first aid and that it is noted on the certificate received. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 4/8/2025 Number Present: 45 Completed Date: 4/8/2025 Age: From 0 To 5 Total Minutes: 150 Time In: 09:45 AM Time Out: 12:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in program standards component and 1 quality point for meeting a programmatic option. The program’s compliance history ninety-two (92) percent as of 4/7/2025 and was reviewed with Mrs. Chavis. The NC Secretary of State website was reviewed on April 8, 2025 and Lisa’s Lovable Learning Center, LLC. was listed as current-active. The license was posted, and the restrictions were in compliance. A walk-through of the facility was completed today, all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor learning environments and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in group time, free play in activity areas, transitions, personal care routines as well as outdoor play. Infants enrolled were observed during personal care routines, free play and tummy time. The caregivers were interacting and meeting the developmental needs for each of the children. Two new staff have been hired since my last visit. Those files were monitored, and two violations were cited. Rated license requirements were reviewed to ensure compliance was maintained with the current program and education components as well as the quality point. Fire and sanitation inspections are current and up to date. Lunch was observed and consisted of Salisbury steak, mashed potatoes, peaches, rolls and milk. The following violations were observed during the visit today Violation Number Comment Rule 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff who began employment on 1/21/2025 had not completed orientation at the time of the visit. .1101(a) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Acknowledgement statements for two new employees hire in December 2024 and January 2024 were not on file. .0608(d)(1-4) 1897 The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member who began employment on 12/9/2024 had not completed the training. .1102(g) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before April 22, 2025, (an extra day was given due to the upcoming Holiday) I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical Assistance was offered on creating a system for staff that allows them to periodically check required documentation to ensure that the dates are valid, and that all necessary information is included. Technical assistance was also offered on teaching older toddlers and preschoolers to write. In order to prepare children to write, it is important to ensure that you are providing activities such as puzzles, playing with playdough, cutting paper, painting and using crayons. Using these types of manipulatives and others can help build muscles in the child’s hands that will be needed to help them write. Once those activities have been introduced, then it makes teaching children to write easier. Also, when teaching them to write and recognize their name using the trace worksheets, be sure to leave blank spaces below so that they can try to write it on their own in addition to tracing the letters. By allowing them the space to write it on their own, you can foster individuality in their writing. Each child’s handwriting and style will be different and when we allow them to also try writing the letters on their own, we teach them that everyone’s handwriting won’t be the same, we can help identify what letters, shapes or numbers and other characters that they may need help with. Technical assistance was also provided on working with children on conflict resolution and providing reasoning and thinking skills to work through interactions with other children. Have conversations with children on why certain behaviors may result in taking time away from certain activities. By giving them other options and opportunities with other activities you may reduce the chance of certain activities taking place. Once children begin to exhibit a disinterest in an activity that may be the time to redirect and offer them other activities to participate in. Teacher-directed activities are allowed but be sure to allow the children more opportunities to express individuality in their own activities. Technical assistance was also offered on providing alternate activities for children during planned group activities. Children have different attention spans and learn differently. By allowing children the opportunity to continue free play or other free choice activities you lessen the likelihood of possible disruptive behaviors during planned group activities. When you have to continually stop to redirect a child’s attention to the activity, you should take that opportunity to allow them to leave the group if they choose to. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Mrs. Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0304 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 37 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 29, 2023. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was ninety-three (93) percent as of 9/4/2024 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in free play in the centers, outdoor play, participating in toileting routines, handwashing, teacher directed activities and eating lunch which consisted of fish sticks, sweet peas, mixed fruit, tater tots and milk. Infants enrolled were observed during tummy time, free play and naptime. The following violations were observed during the visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's previous inspection was on 8/23/2023 and they did not receive a new superior inspection until 8/29/2024. 10A NCAC 09 .0304(b) 853 Incident logs were not completed and maintained as required. Incident logs were not completed for documented incident reports. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed annually with 4 staff. 10A NCAC 09 .0802(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One employee hired on 2/19/2024 did not receive at least 16 hrs. within the first 6 weeks. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Six employees did not receive an annual staff evaluation or either a staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Five employees did not review the EPR plan annually. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee who began on 8/5/2024 did not sign the statement until 8/8/2024. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for A. Jones expired 6/26/2024 and G. Moore on 1/18/2024. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is on complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. Technical assistance was also offered on reviewing medication documentation and permission forms for accuracy and completion before accepting any medications from parents/guardians. Also, once a permission form has expired, remember to return the medication or have the parent/guardian submit a new form. As a reminder, A. Grant will need to complete an approved CPR/First Aid training by 9/30/2024. Be sure that the training includes pediatric infant/child cpr/first aid and that it is notated on the certificate received. I spoke with Mrs. Chavis about possible scheduling a technical assistance visit sometime in the future so that we can sit down and review her paperwork and filing methods to make sure that all required documentation is on file and easy to locate. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0514 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 37 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 29, 2023. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was ninety-three (93) percent as of 9/4/2024 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in free play in the centers, outdoor play, participating in toileting routines, handwashing, teacher directed activities and eating lunch which consisted of fish sticks, sweet peas, mixed fruit, tater tots and milk. Infants enrolled were observed during tummy time, free play and naptime. The following violations were observed during the visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's previous inspection was on 8/23/2023 and they did not receive a new superior inspection until 8/29/2024. 10A NCAC 09 .0304(b) 853 Incident logs were not completed and maintained as required. Incident logs were not completed for documented incident reports. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed annually with 4 staff. 10A NCAC 09 .0802(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One employee hired on 2/19/2024 did not receive at least 16 hrs. within the first 6 weeks. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Six employees did not receive an annual staff evaluation or either a staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Five employees did not review the EPR plan annually. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee who began on 8/5/2024 did not sign the statement until 8/8/2024. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for A. Jones expired 6/26/2024 and G. Moore on 1/18/2024. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is on complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. Technical assistance was also offered on reviewing medication documentation and permission forms for accuracy and completion before accepting any medications from parents/guardians. Also, once a permission form has expired, remember to return the medication or have the parent/guardian submit a new form. As a reminder, A. Grant will need to complete an approved CPR/First Aid training by 9/30/2024. Be sure that the training includes pediatric infant/child cpr/first aid and that it is notated on the certificate received. I spoke with Mrs. Chavis about possible scheduling a technical assistance visit sometime in the future so that we can sit down and review her paperwork and filing methods to make sure that all required documentation is on file and easy to locate. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0802 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 37 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 29, 2023. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was ninety-three (93) percent as of 9/4/2024 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in free play in the centers, outdoor play, participating in toileting routines, handwashing, teacher directed activities and eating lunch which consisted of fish sticks, sweet peas, mixed fruit, tater tots and milk. Infants enrolled were observed during tummy time, free play and naptime. The following violations were observed during the visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's previous inspection was on 8/23/2023 and they did not receive a new superior inspection until 8/29/2024. 10A NCAC 09 .0304(b) 853 Incident logs were not completed and maintained as required. Incident logs were not completed for documented incident reports. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed annually with 4 staff. 10A NCAC 09 .0802(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One employee hired on 2/19/2024 did not receive at least 16 hrs. within the first 6 weeks. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Six employees did not receive an annual staff evaluation or either a staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Five employees did not review the EPR plan annually. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee who began on 8/5/2024 did not sign the statement until 8/8/2024. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for A. Jones expired 6/26/2024 and G. Moore on 1/18/2024. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is on complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. Technical assistance was also offered on reviewing medication documentation and permission forms for accuracy and completion before accepting any medications from parents/guardians. Also, once a permission form has expired, remember to return the medication or have the parent/guardian submit a new form. As a reminder, A. Grant will need to complete an approved CPR/First Aid training by 9/30/2024. Be sure that the training includes pediatric infant/child cpr/first aid and that it is notated on the certificate received. I spoke with Mrs. Chavis about possible scheduling a technical assistance visit sometime in the future so that we can sit down and review her paperwork and filing methods to make sure that all required documentation is on file and easy to locate. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 9/5/2024 Number Present: 37 Completed Date: 9/5/2024 Age: From 0 To 4 Total Minutes: 180 Time In: 09:30 AM Time Out: 12:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for an annual compliance visit. Lisa Chavis, administrator/owner, assisted me with the visit. The program currently operates with a three-star license, issued September 17, 2019, earning 4 points in the education component, 2 points in the program standards component (meeting enhanced space) and 1 quality point for a having a staff benefits package and infrastructure of parent involvement. The last annual compliance visit was conducted September 29, 2023. The last sanitation inspection was conducted on August 29, 2024 earning a superior rating and was entered in regulatory during the visit. The last fire inspection was conducted on August 27, 2024. The program compliance history was ninety-three (93) percent as of 9/4/2024 and was reviewed with the administrator. I visited each indoor and outdoor space. Children enrolled were observed in free play in the centers, outdoor play, participating in toileting routines, handwashing, teacher directed activities and eating lunch which consisted of fish sticks, sweet peas, mixed fruit, tater tots and milk. Infants enrolled were observed during tummy time, free play and naptime. The following violations were observed during the visit: Violation Number Comment Rule 104 Center has not passed required sanitation inspection and received an approved or superior rating. The center's previous inspection was on 8/23/2023 and they did not receive a new superior inspection until 8/29/2024. 10A NCAC 09 .0304(b) 853 Incident logs were not completed and maintained as required. Incident logs were not completed for documented incident reports. .0802(g)(1-6) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. The plan was not reviewed annually with 4 staff. 10A NCAC 09 .0802(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One employee hired on 2/19/2024 did not receive at least 16 hrs. within the first 6 weeks. .1101(a) 1232 Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Six employees did not receive an annual staff evaluation or either a staff development plan. 10A NCAC 09 .0514(f) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Five employees did not review the EPR plan annually. .0607(e) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. An employee who began on 8/5/2024 did not sign the statement until 8/8/2024. .0608(d)(1-4) 1882 Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Medication authorization for A. Jones expired 6/26/2024 and G. Moore on 1/18/2024. .0803(6)(a-i); .0803(7)(a-g); .0803(8)(a-d) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before September 19, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Technical assistance was also offered on reviewing both staff and children’s records to ensure that all required documentation is on complete and on file. Try reviewing these files periodically to keep up with deadlines for trainings and any other pertinent information. Technical assistance was also offered on reviewing medication documentation and permission forms for accuracy and completion before accepting any medications from parents/guardians. Also, once a permission form has expired, remember to return the medication or have the parent/guardian submit a new form. As a reminder, A. Grant will need to complete an approved CPR/First Aid training by 9/30/2024. Be sure that the training includes pediatric infant/child cpr/first aid and that it is notated on the certificate received. I spoke with Mrs. Chavis about possible scheduling a technical assistance visit sometime in the future so that we can sit down and review her paperwork and filing methods to make sure that all required documentation is on file and easy to locate. For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/ At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, 910-308-0895, Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
GS 110-91 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 2/27/2024 Number Present: 38 Completed Date: 2/27/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 09:35 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. Applicable childcare requirements were discussed with the administrator/owner, Lisa Chavis. Mrs. Chavis left the facility during a portion of my visit for a previously scheduled appointment and left Mrs. Maxine Howe in charge during that time. Mrs. Chavis returned prior to my departure and assisted me with the rest of the visit. The facility operated with a Three-Star License, issued September 17, 2019, earning four points in the education component, two points in the program component and one quality point for complying with the program option. License restrictions include daytime care only and meets enhanced ratios. I conducted a walk-through of the indoor area and outdoor areas. The following items were monitored: permit restrictions, supervision, storage of medication/hazardous products, staff/child/ratios, approved space, transportation, health, safety, CPR/First Aid, ITS-SIDS, program records such as fire drills, outdoor inspections and Criminal Background Checks. During today’s visit, the Written Warning Administrative Action issued on December 8, 2023 as well as the Corrective Action Plan were both discussed Mrs. Chavis. The Written Warning was posted and visible to all parents and visitors. Mrs. Chavis and her staff completed the mandatory training with the Partners for Families and Children on January 17, 2024 and she submitted the attendance roster and training agenda on January 18, 2024. Mrs. Chavis completed and submitted the facility’s new discipline/behavior management policies and procedures plan on February 19, 2024. The plan was approved, and Mrs. Chavis completed training with the staff on the new policies and procedures on February 21, 2024. The families are currently in process of reviewing and signing acknowledgement statements of receipt of the new policies and procedures. I was able to review signed statements in at least five children’s files. Mrs. Chavis is now in the process of completing a new supervision plan to be submitted to me by March 4, 2024 for review and approval. The new supervision plan should include but not be limited to the information listed in item #4 of the Corrective Action Plan in the Written Warning Administrative Action that is posted near the front entrance of the building. Staff files for two new employees were reviewed during the visit and two violations were cited. Lunch was observed and consisted of chicken and noodles, green beans, strawberries, roll and milk. The following violations were observed during the visit: Violation Number Comment Rule 1030 Application for employment and date of birth was not on file for all staff. An application for E. Harrington was not on file. .0302(d)(1)(A) 1301 Center did not maintain a record of daily attendance. In the space 1B used by the young toddlers, attendance was last recorded on 2/23/2024. GS 110-91(9) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The policy acknowledgment statement was not on file for two new staff members. .0608(d)(1-4) 1877 A child was restrained as a form of discipline and the child's safety or the safety of others was not at risk. A one year old in space 1A was observed secured in a high chair from 10:01am-10:03am due to pushing another child while in line waiting to go outside. .1803(a)(10) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 12, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 As a reminder, place applications and orientation documentation in staff files. Also remember that the Shaken Baby and Head Trauma Policy is required to be reviewed with staff prior to caring for children ages 0-5 and a signed statement should be placed in the staff’s file. Use the staff file checklist to assist with ensuring that the required documentation is on file at all times in each staff file. Because the discipline policy is new and the staff are adjusting to it’s implementation, I would recommend posting a copy in each classroom so that it can be reviewed for clarification if necessary while they are caring for the children. Technical assistance was offered on transitioning in smaller groups. When transitioning from indoors to outdoors in large groups, the actual wait times can be lengthy. The time the first child has had to wait in line for all for the other children to complete tasks such as putting on coats, cleaning up, and administering sunscreen just to name a few, can total over three minutes. Consider transitioning outside using two or more smaller groups. The first group can go prepare to go out with one staff member, while the other group completes other tasks or activities and then the second group can begin the transition. If this method is not an option or a desired method, then consider asking for additional staff to come and assist during those transition times which may include, potty times, transition to and from the playgrounds and classroom activities such as art projects. By using smaller groups to transition, you can also prevent possible behavior issues that may be caused by lengthy wait periods. Also consider the ages of the children when waiting, toddlers attention span are not as long as preschool aged children and they tend to become agitated faster and may have a harder time understanding why they have a coat on but cannot go outside just yet. Young children waiting for longer than two to three minutes tend to become restless and that presents the opportunity for certain behaviors or situations to happen. It is very important to ensure that staff understand and recognize how long transitions in between activities both indoors and outdoors can present the opportunity for what could be considered age appropriate behaviors during that time. Try singing songs, reading books and dancing just to name a few things that can help ease transitions. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Mrs. Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Licensing Consultant at (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 2/27/2024 Number Present: 38 Completed Date: 2/27/2024 Age: From 0 To 5 Total Minutes: 180 Time In: 09:35 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. Applicable childcare requirements were discussed with the administrator/owner, Lisa Chavis. Mrs. Chavis left the facility during a portion of my visit for a previously scheduled appointment and left Mrs. Maxine Howe in charge during that time. Mrs. Chavis returned prior to my departure and assisted me with the rest of the visit. The facility operated with a Three-Star License, issued September 17, 2019, earning four points in the education component, two points in the program component and one quality point for complying with the program option. License restrictions include daytime care only and meets enhanced ratios. I conducted a walk-through of the indoor area and outdoor areas. The following items were monitored: permit restrictions, supervision, storage of medication/hazardous products, staff/child/ratios, approved space, transportation, health, safety, CPR/First Aid, ITS-SIDS, program records such as fire drills, outdoor inspections and Criminal Background Checks. During today’s visit, the Written Warning Administrative Action issued on December 8, 2023 as well as the Corrective Action Plan were both discussed Mrs. Chavis. The Written Warning was posted and visible to all parents and visitors. Mrs. Chavis and her staff completed the mandatory training with the Partners for Families and Children on January 17, 2024 and she submitted the attendance roster and training agenda on January 18, 2024. Mrs. Chavis completed and submitted the facility’s new discipline/behavior management policies and procedures plan on February 19, 2024. The plan was approved, and Mrs. Chavis completed training with the staff on the new policies and procedures on February 21, 2024. The families are currently in process of reviewing and signing acknowledgement statements of receipt of the new policies and procedures. I was able to review signed statements in at least five children’s files. Mrs. Chavis is now in the process of completing a new supervision plan to be submitted to me by March 4, 2024 for review and approval. The new supervision plan should include but not be limited to the information listed in item #4 of the Corrective Action Plan in the Written Warning Administrative Action that is posted near the front entrance of the building. Staff files for two new employees were reviewed during the visit and two violations were cited. Lunch was observed and consisted of chicken and noodles, green beans, strawberries, roll and milk. The following violations were observed during the visit: Violation Number Comment Rule 1030 Application for employment and date of birth was not on file for all staff. An application for E. Harrington was not on file. .0302(d)(1)(A) 1301 Center did not maintain a record of daily attendance. In the space 1B used by the young toddlers, attendance was last recorded on 2/23/2024. GS 110-91(9) 1874 The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. The policy acknowledgment statement was not on file for two new staff members. .0608(d)(1-4) 1877 A child was restrained as a form of discipline and the child's safety or the safety of others was not at risk. A one year old in space 1A was observed secured in a high chair from 10:01am-10:03am due to pushing another child while in line waiting to go outside. .1803(a)(10) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before March 12, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 As a reminder, place applications and orientation documentation in staff files. Also remember that the Shaken Baby and Head Trauma Policy is required to be reviewed with staff prior to caring for children ages 0-5 and a signed statement should be placed in the staff’s file. Use the staff file checklist to assist with ensuring that the required documentation is on file at all times in each staff file. Because the discipline policy is new and the staff are adjusting to it’s implementation, I would recommend posting a copy in each classroom so that it can be reviewed for clarification if necessary while they are caring for the children. Technical assistance was offered on transitioning in smaller groups. When transitioning from indoors to outdoors in large groups, the actual wait times can be lengthy. The time the first child has had to wait in line for all for the other children to complete tasks such as putting on coats, cleaning up, and administering sunscreen just to name a few, can total over three minutes. Consider transitioning outside using two or more smaller groups. The first group can go prepare to go out with one staff member, while the other group completes other tasks or activities and then the second group can begin the transition. If this method is not an option or a desired method, then consider asking for additional staff to come and assist during those transition times which may include, potty times, transition to and from the playgrounds and classroom activities such as art projects. By using smaller groups to transition, you can also prevent possible behavior issues that may be caused by lengthy wait periods. Also consider the ages of the children when waiting, toddlers attention span are not as long as preschool aged children and they tend to become agitated faster and may have a harder time understanding why they have a coat on but cannot go outside just yet. Young children waiting for longer than two to three minutes tend to become restless and that presents the opportunity for certain behaviors or situations to happen. It is very important to ensure that staff understand and recognize how long transitions in between activities both indoors and outdoors can present the opportunity for what could be considered age appropriate behaviors during that time. Try singing songs, reading books and dancing just to name a few things that can help ease transitions. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Mrs. Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Licensing Consultant at (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
10A NCAC 09 .0701 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 33 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 11:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. Applicable childcare requirements were discussed with the administrator/owner, Lisa Chavis. The facility operates with a Three-Star License, issued September 17, 2019, earning four points in the education component, two points in the program component and one quality point for complying with the program option. License restrictions include daytime care only and meets enhanced ratios. I conducted a walk-through of the indoor area and outdoor areas. The following items were monitored: permit restrictions, supervision, storage of medication/hazardous products, staff/child/ratios, approved space, transportation, health, safety, CPR/First Aid, ITS-SIDS, program records such as fire drills, outdoor inspections and Criminal Background Checks. During today’s visit, the Written Warning Administrative Action issued on December 8, 2023 as well as the Corrective Action Plan were both discussed Mrs. Chavis. The Written Warning was posted and visible to all parents and visitors. Mrs. Chavis and her staff completed the mandatory training with the Partners for Families and Children on January 17, 2024 and she submitted the attendance roster and training agenda on January 18, 2024. Mrs. Chavis is in the process of revising the facility’s discipline policies and procedures to incorporate strategies learned in the training. The policies and procedures should describe, in detail the steps the facility will take to ensure appropriate treatment of children at all times. Mrs. Chavis was instructed to refer back to the Corrective Action Plan to ensure that all required components are addressed in the newly revised policies and procedures. She is to submit them to me by the close of business on 1/25/2024 for review. Once the plan is reviewed and approved, we will discuss the next steps according to the Corrective Action Plan. A staff file for one new employee was reviewed during the visit and one violation was cited. Lunch was observed and consisted of lasagna, broccoli, applesauce, roll and milk. Due to technical issues experienced during the visit, the visit summary, a printed copy of this visit summary was given to the administrator and will be uploaded into the Regulatory system when the issue is resolved. If any changes need to be made, an addendum will be sent. Otherwise the copy left with the facility will serve as an official copy. The following violation was observed during the visit: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee who began employment on 1/22/2024 did not have a medical report on file. 10A NCAC 09 .0701(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 6, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 As a reminder, C. Daniel will need to complete a medical assessment as soon as possible. CPR/First Aid training and Recognizing and Responding to Suspicions of Child Abuse and Neglect training should be completed on or before 4/21/2024. Also remember to complete orientation, EPR, EMC and a staff development plan with C. Daniel. Consider submitting any college course work that C. Daniel has completed to WORKS for evaluation or consider enrollment in EDU 119 (NC Early Childhood Credentials). Please also create an NC WORKS account and submit all educational information for this employee. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Mrs. Chavis. Contact me at Turkeshia McCormick, Child Care Licensing Consultant at (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: Visit Date: 1/23/2024 Number Present: 33 Completed Date: 1/23/2024 Age: From 0 To 5 Total Minutes: 150 Time In: 11:00 AM Time Out: 01:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance with applicable child care requirements for an administrative action follow-up visit. Applicable childcare requirements were discussed with the administrator/owner, Lisa Chavis. The facility operates with a Three-Star License, issued September 17, 2019, earning four points in the education component, two points in the program component and one quality point for complying with the program option. License restrictions include daytime care only and meets enhanced ratios. I conducted a walk-through of the indoor area and outdoor areas. The following items were monitored: permit restrictions, supervision, storage of medication/hazardous products, staff/child/ratios, approved space, transportation, health, safety, CPR/First Aid, ITS-SIDS, program records such as fire drills, outdoor inspections and Criminal Background Checks. During today’s visit, the Written Warning Administrative Action issued on December 8, 2023 as well as the Corrective Action Plan were both discussed Mrs. Chavis. The Written Warning was posted and visible to all parents and visitors. Mrs. Chavis and her staff completed the mandatory training with the Partners for Families and Children on January 17, 2024 and she submitted the attendance roster and training agenda on January 18, 2024. Mrs. Chavis is in the process of revising the facility’s discipline policies and procedures to incorporate strategies learned in the training. The policies and procedures should describe, in detail the steps the facility will take to ensure appropriate treatment of children at all times. Mrs. Chavis was instructed to refer back to the Corrective Action Plan to ensure that all required components are addressed in the newly revised policies and procedures. She is to submit them to me by the close of business on 1/25/2024 for review. Once the plan is reviewed and approved, we will discuss the next steps according to the Corrective Action Plan. A staff file for one new employee was reviewed during the visit and one violation was cited. Lunch was observed and consisted of lasagna, broccoli, applesauce, roll and milk. Due to technical issues experienced during the visit, the visit summary, a printed copy of this visit summary was given to the administrator and will be uploaded into the Regulatory system when the issue is resolved. If any changes need to be made, an addendum will be sent. Otherwise the copy left with the facility will serve as an official copy. The following violation was observed during the visit: Violation Number Comment Rule 1032 Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. An employee who began employment on 1/22/2024 did not have a medical report on file. 10A NCAC 09 .0701(a) Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. The violation(s) documented must be corrected immediately. On or before February 6, 2024, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 As a reminder, C. Daniel will need to complete a medical assessment as soon as possible. CPR/First Aid training and Recognizing and Responding to Suspicions of Child Abuse and Neglect training should be completed on or before 4/21/2024. Also remember to complete orientation, EPR, EMC and a staff development plan with C. Daniel. Consider submitting any college course work that C. Daniel has completed to WORKS for evaluation or consider enrollment in EDU 119 (NC Early Childhood Credentials). Please also create an NC WORKS account and submit all educational information for this employee. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with Mrs. Chavis. Contact me at Turkeshia McCormick, Child Care Licensing Consultant at (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
G.S. 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0923-274L Visit Date: 9/28/2023 Number Present: 41 Completed Date: 9/28/2023 Age: From 0 To 4 Total Minutes: 340 Time In: 11:30 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. I reviewed the allegation with the owner/administrator, Lisa Chavis, and she was given the opportunity to respond. The allegations are as follows: There is a concern that inappropriate discipline was used. There is a concern that the staff did not complete a criminal background check before starting employment. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, the license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. One new staff file was checked during the previous annual compliance visit. I observed the indoor and outdoor spaces used by the children, A total of forty-one children were present. I observed the educators and children in the classrooms used by the infants, toddlers and preschoolers in outdoor play, free play and routines such as handwashing and diapering and toileting and lunch and naptime. Today’s menu consisted of grilled cheese sandwiches, mixed vegetables, orange slices and milk. Based on information provided, September 22, 2023, I interviewed the director. During my interview with the director, she stated she recently allowed a potential applicant to come into the space used by the two-three-year olds to observe for about four hours each day for two days. She stated that the individual had completed an application and other required documentation but that they had not completed a criminal background check nor submitted medical or TB documentation. She stated that she told the individual that they would only be allowed to observe while in the classroom and were not to be left alone with the children or supervise the children at any time during the observations. She also stated that she told the individual that they would not be allowed to begin employment at the facility until they had submitted the criminal qualifying letter, medical and TB statements. During the visit, I also viewed recordings dated September 14,2023 from the timeframes of 9:00am until 12:30 pm. I observed Teacher A, the teacher in the space used by the two-three year-olds and individual A, who was identified by the administrator as the person who was not yet an employee but observing in that space for the day. At 9:58am, Individual A was observed engaging in free play with three children while Teacher completed handwashing activities with the other children. Once Teacher A had completed handwashing, they began to sweep the floor while the children continued in free play while Individual A continued to interact with them. At 10:08am Individual A began completing diaper changes for three children while Teacher A sat at the table prepping art materials. At 10:11am Teacher A is seen walking into the bathroom leaving Individual A alone in the space with the children for approximately 10 seconds. At 10:14am, the administrator is seen stepping into the doorway that connects the adjoining classroom to briefly speak with Teacher A. At that time, Individual A was completing another diaper change while in view of the administrator. At 10:16am Teacher A left the class and walked through the adjoining door into the adjoining classroom leaving Individual A alone with the children for two minutes. At 10:26am Teacher A was seated at a table prepping more art materials and two children come over and say something to her. Teacher A left the table and walked over into block area where they picked up Child A and placed them on a bench that was directly behind the table that Teacher A was sitting at. Teacher A is seen sitting down and then reaching over to halfway close the door. Teacher A then pulls Child A by the forearm and is observed saying something in their ear. Once Teacher A is done speaking, they picked Child A up by the upper arms and place them back on the bench and Child A began to cry. At 10:30am, Individual A says something to Child A, Child A left the bench and walked over to Individual A who then picked them up and placed them in their lap. At 10:32am, Child B is placed on the bench in time out by Teacher A. At 10:36am Child B reaches over to get a book from the book shelf, Teacher A turned around and snatched the book from their hands and placed it back on the shelf. Child B stayed in time out until 10:39am. At 11:00am the children began transitioning to the table in preparation for lunch. Teacher A is seen pulling Child A by the forearm and placing them in a chair to sit down. One minute later the same child is seen scooting the chair over to try and reach a toy on the manipulatives shelf. Teacher A is seen pulling the child by the forearm again causing both the chair and the child to move until they are back at the table. At 11:03am Teacher A is seen leaving the classroom leaving Individual A alone with the children until returning at 11:08am with lunch. At 11:30am, Child B is seen standing up from the chair while still eating. Teacher A grabbed the child by the forearm and roughly placed them in the chair. At 12:08pm after Individual A had left the space, Teacher A is seen walking over to the adjoining classroom leaving the children unattended. During the visit, I was also able to review a staff file that the administrator had begun working on for Individual A. I also reviewed the attendance sheets. Based on the above information, these allegations that inappropriate discipline was used and that the staff did not complete a criminal background check before starting employment were substantiated. The following violations were observed during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. While reviewing recordings date 9/14/2023, a staff member was observed several times leaving the children in the space used by the two and three year olds unatttended. .1801(a)(1-5) 872 Appropriate discipline practices were not followed. A three year old in the space used by the two and three year olds was placed in time out for seven minutes. .1803 904 Child was handled roughly. A staff member was observed on a video recording from 9/14/2023 roughly handling a two year old and a three year old on two different occasions by the upper and forearms and placed them in chairs. .1803(a)(1) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not on file for A. Mallard. G.S. 110-90.2(b) 1043 All staff records, except financial records, were not made available for review. A staff file for an employee was not available prior to the employee working with the children. G.S. 110-91( 9) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for A. Mallard. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Your compliance history was ninety-five (95) prior to today’s visit. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that because the allegation was substantiated, an Administrative Action may be issued and a follow-up visit will be conducted within two weeks from today’s visit. Technical assistance was offered on ensuring that before allowing any individuals who are not employees of the facility to be around children, all documentation is on file and up to date. This includes but is not limited to criminal qualifying letters and medical statements. Technical assistance was also provided on supervision. Supervision describes the way caregivers help protect children from injury or other harm. Supervision is an active process. It involves watching, listening, interacting, monitoring, moving about and preventing problems. According to the American Academy of Pediatrics, “active and positive supervision” involves: 1. *Knowing each child’s abilities 2. *Establishing clear and simple safety rules 3. *Being aware of and scanning for potential safety hazards 4. *Standing in a strategic position 5. *Scanning play activities and mingling or moving around the classrooms. 6. *Focusing on the positive rather than the negative to teach what is safe for the child and other children. You can see that supervision is much more than watching. It involves all your skills as a teacher and caregiver. Supervision is your responsibility and commitment to the families who have trusted you with their children. It is also your responsibility and commitment to the children who rely on you for guidance, nurturing, protection and support. Technical assistance was also offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with the administrator/owner, Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, @ (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
G.S. 110-91 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0923-274L Visit Date: 9/28/2023 Number Present: 41 Completed Date: 9/28/2023 Age: From 0 To 4 Total Minutes: 340 Time In: 11:30 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. I reviewed the allegation with the owner/administrator, Lisa Chavis, and she was given the opportunity to respond. The allegations are as follows: There is a concern that inappropriate discipline was used. There is a concern that the staff did not complete a criminal background check before starting employment. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, the license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. One new staff file was checked during the previous annual compliance visit. I observed the indoor and outdoor spaces used by the children, A total of forty-one children were present. I observed the educators and children in the classrooms used by the infants, toddlers and preschoolers in outdoor play, free play and routines such as handwashing and diapering and toileting and lunch and naptime. Today’s menu consisted of grilled cheese sandwiches, mixed vegetables, orange slices and milk. Based on information provided, September 22, 2023, I interviewed the director. During my interview with the director, she stated she recently allowed a potential applicant to come into the space used by the two-three-year olds to observe for about four hours each day for two days. She stated that the individual had completed an application and other required documentation but that they had not completed a criminal background check nor submitted medical or TB documentation. She stated that she told the individual that they would only be allowed to observe while in the classroom and were not to be left alone with the children or supervise the children at any time during the observations. She also stated that she told the individual that they would not be allowed to begin employment at the facility until they had submitted the criminal qualifying letter, medical and TB statements. During the visit, I also viewed recordings dated September 14,2023 from the timeframes of 9:00am until 12:30 pm. I observed Teacher A, the teacher in the space used by the two-three year-olds and individual A, who was identified by the administrator as the person who was not yet an employee but observing in that space for the day. At 9:58am, Individual A was observed engaging in free play with three children while Teacher completed handwashing activities with the other children. Once Teacher A had completed handwashing, they began to sweep the floor while the children continued in free play while Individual A continued to interact with them. At 10:08am Individual A began completing diaper changes for three children while Teacher A sat at the table prepping art materials. At 10:11am Teacher A is seen walking into the bathroom leaving Individual A alone in the space with the children for approximately 10 seconds. At 10:14am, the administrator is seen stepping into the doorway that connects the adjoining classroom to briefly speak with Teacher A. At that time, Individual A was completing another diaper change while in view of the administrator. At 10:16am Teacher A left the class and walked through the adjoining door into the adjoining classroom leaving Individual A alone with the children for two minutes. At 10:26am Teacher A was seated at a table prepping more art materials and two children come over and say something to her. Teacher A left the table and walked over into block area where they picked up Child A and placed them on a bench that was directly behind the table that Teacher A was sitting at. Teacher A is seen sitting down and then reaching over to halfway close the door. Teacher A then pulls Child A by the forearm and is observed saying something in their ear. Once Teacher A is done speaking, they picked Child A up by the upper arms and place them back on the bench and Child A began to cry. At 10:30am, Individual A says something to Child A, Child A left the bench and walked over to Individual A who then picked them up and placed them in their lap. At 10:32am, Child B is placed on the bench in time out by Teacher A. At 10:36am Child B reaches over to get a book from the book shelf, Teacher A turned around and snatched the book from their hands and placed it back on the shelf. Child B stayed in time out until 10:39am. At 11:00am the children began transitioning to the table in preparation for lunch. Teacher A is seen pulling Child A by the forearm and placing them in a chair to sit down. One minute later the same child is seen scooting the chair over to try and reach a toy on the manipulatives shelf. Teacher A is seen pulling the child by the forearm again causing both the chair and the child to move until they are back at the table. At 11:03am Teacher A is seen leaving the classroom leaving Individual A alone with the children until returning at 11:08am with lunch. At 11:30am, Child B is seen standing up from the chair while still eating. Teacher A grabbed the child by the forearm and roughly placed them in the chair. At 12:08pm after Individual A had left the space, Teacher A is seen walking over to the adjoining classroom leaving the children unattended. During the visit, I was also able to review a staff file that the administrator had begun working on for Individual A. I also reviewed the attendance sheets. Based on the above information, these allegations that inappropriate discipline was used and that the staff did not complete a criminal background check before starting employment were substantiated. The following violations were observed during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. While reviewing recordings date 9/14/2023, a staff member was observed several times leaving the children in the space used by the two and three year olds unatttended. .1801(a)(1-5) 872 Appropriate discipline practices were not followed. A three year old in the space used by the two and three year olds was placed in time out for seven minutes. .1803 904 Child was handled roughly. A staff member was observed on a video recording from 9/14/2023 roughly handling a two year old and a three year old on two different occasions by the upper and forearms and placed them in chairs. .1803(a)(1) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not on file for A. Mallard. G.S. 110-90.2(b) 1043 All staff records, except financial records, were not made available for review. A staff file for an employee was not available prior to the employee working with the children. G.S. 110-91( 9) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for A. Mallard. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Your compliance history was ninety-five (95) prior to today’s visit. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that because the allegation was substantiated, an Administrative Action may be issued and a follow-up visit will be conducted within two weeks from today’s visit. Technical assistance was offered on ensuring that before allowing any individuals who are not employees of the facility to be around children, all documentation is on file and up to date. This includes but is not limited to criminal qualifying letters and medical statements. Technical assistance was also provided on supervision. Supervision describes the way caregivers help protect children from injury or other harm. Supervision is an active process. It involves watching, listening, interacting, monitoring, moving about and preventing problems. According to the American Academy of Pediatrics, “active and positive supervision” involves: 1. *Knowing each child’s abilities 2. *Establishing clear and simple safety rules 3. *Being aware of and scanning for potential safety hazards 4. *Standing in a strategic position 5. *Scanning play activities and mingling or moving around the classrooms. 6. *Focusing on the positive rather than the negative to teach what is safe for the child and other children. You can see that supervision is much more than watching. It involves all your skills as a teacher and caregiver. Supervision is your responsibility and commitment to the families who have trusted you with their children. It is also your responsibility and commitment to the children who rely on you for guidance, nurturing, protection and support. Technical assistance was also offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with the administrator/owner, Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, @ (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
NC GS 110-90 · Violation
Name of Operation: LISA'S LOVABLE LEARNING II Facility ID: 63000358 Consultant: TURKESHIA MCCORMICK Operation Type: Center Case Number: 0923-274L Visit Date: 9/28/2023 Number Present: 41 Completed Date: 9/28/2023 Age: From 0 To 4 Total Minutes: 340 Time In: 11:30 AM Time Out: 05:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to obtain information regarding alleged violations of child care requirements. I reviewed the allegation with the owner/administrator, Lisa Chavis, and she was given the opportunity to respond. The allegations are as follows: There is a concern that inappropriate discipline was used. There is a concern that the staff did not complete a criminal background check before starting employment. Staff/child ratio, group size, supervision, use of licensed space, space capacity, license restrictions, the license and emergency care plan were posted. Fire drills, medication administration, and storage of hazardous products were also monitored. One new staff file was checked during the previous annual compliance visit. I observed the indoor and outdoor spaces used by the children, A total of forty-one children were present. I observed the educators and children in the classrooms used by the infants, toddlers and preschoolers in outdoor play, free play and routines such as handwashing and diapering and toileting and lunch and naptime. Today’s menu consisted of grilled cheese sandwiches, mixed vegetables, orange slices and milk. Based on information provided, September 22, 2023, I interviewed the director. During my interview with the director, she stated she recently allowed a potential applicant to come into the space used by the two-three-year olds to observe for about four hours each day for two days. She stated that the individual had completed an application and other required documentation but that they had not completed a criminal background check nor submitted medical or TB documentation. She stated that she told the individual that they would only be allowed to observe while in the classroom and were not to be left alone with the children or supervise the children at any time during the observations. She also stated that she told the individual that they would not be allowed to begin employment at the facility until they had submitted the criminal qualifying letter, medical and TB statements. During the visit, I also viewed recordings dated September 14,2023 from the timeframes of 9:00am until 12:30 pm. I observed Teacher A, the teacher in the space used by the two-three year-olds and individual A, who was identified by the administrator as the person who was not yet an employee but observing in that space for the day. At 9:58am, Individual A was observed engaging in free play with three children while Teacher completed handwashing activities with the other children. Once Teacher A had completed handwashing, they began to sweep the floor while the children continued in free play while Individual A continued to interact with them. At 10:08am Individual A began completing diaper changes for three children while Teacher A sat at the table prepping art materials. At 10:11am Teacher A is seen walking into the bathroom leaving Individual A alone in the space with the children for approximately 10 seconds. At 10:14am, the administrator is seen stepping into the doorway that connects the adjoining classroom to briefly speak with Teacher A. At that time, Individual A was completing another diaper change while in view of the administrator. At 10:16am Teacher A left the class and walked through the adjoining door into the adjoining classroom leaving Individual A alone with the children for two minutes. At 10:26am Teacher A was seated at a table prepping more art materials and two children come over and say something to her. Teacher A left the table and walked over into block area where they picked up Child A and placed them on a bench that was directly behind the table that Teacher A was sitting at. Teacher A is seen sitting down and then reaching over to halfway close the door. Teacher A then pulls Child A by the forearm and is observed saying something in their ear. Once Teacher A is done speaking, they picked Child A up by the upper arms and place them back on the bench and Child A began to cry. At 10:30am, Individual A says something to Child A, Child A left the bench and walked over to Individual A who then picked them up and placed them in their lap. At 10:32am, Child B is placed on the bench in time out by Teacher A. At 10:36am Child B reaches over to get a book from the book shelf, Teacher A turned around and snatched the book from their hands and placed it back on the shelf. Child B stayed in time out until 10:39am. At 11:00am the children began transitioning to the table in preparation for lunch. Teacher A is seen pulling Child A by the forearm and placing them in a chair to sit down. One minute later the same child is seen scooting the chair over to try and reach a toy on the manipulatives shelf. Teacher A is seen pulling the child by the forearm again causing both the chair and the child to move until they are back at the table. At 11:03am Teacher A is seen leaving the classroom leaving Individual A alone with the children until returning at 11:08am with lunch. At 11:30am, Child B is seen standing up from the chair while still eating. Teacher A grabbed the child by the forearm and roughly placed them in the chair. At 12:08pm after Individual A had left the space, Teacher A is seen walking over to the adjoining classroom leaving the children unattended. During the visit, I was also able to review a staff file that the administrator had begun working on for Individual A. I also reviewed the attendance sheets. Based on the above information, these allegations that inappropriate discipline was used and that the staff did not complete a criminal background check before starting employment were substantiated. The following violations were observed during today’s visit: Violation Number Comment Rule 303 Children were not adequately supervised at all times. While reviewing recordings date 9/14/2023, a staff member was observed several times leaving the children in the space used by the two and three year olds unatttended. .1801(a)(1-5) 872 Appropriate discipline practices were not followed. A three year old in the space used by the two and three year olds was placed in time out for seven minutes. .1803 904 Child was handled roughly. A staff member was observed on a video recording from 9/14/2023 roughly handling a two year old and a three year old on two different occasions by the upper and forearms and placed them in chairs. .1803(a)(1) 1041 Prior to employment a Criminal Background Check was not completed. A criminal background check was not on file for A. Mallard. G.S. 110-90.2(b) 1043 All staff records, except financial records, were not made available for review. A staff file for an employee was not available prior to the employee working with the children. G.S. 110-91( 9) 1757 A valid qualification letter was not on file and available to review at the facility. A valid qualification letter was not on file for A. Mallard. G.S. 110-90.2(b) & (d) & .2703(e) Child Care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4) (d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Your compliance history was ninety-five (95) prior to today’s visit. The violation(s) documented must be corrected immediately. On or before October 12, 2023, I must receive a written, dated, and signed compliance letter that describes accurately and in detail, how and when the violations were corrected. Please be aware any information submitted by you is legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. If sufficient information is not received by the due date, a follow-up visit will be conducted. Mail or email the information to: Turkeshia McCormick, Child Care Consultant, PO Box 411, Lillington NC 27546. If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. An example is: Jane Doe, Administrator AAA Child Care ID # 12345678 Please note that because the allegation was substantiated, an Administrative Action may be issued and a follow-up visit will be conducted within two weeks from today’s visit. Technical assistance was offered on ensuring that before allowing any individuals who are not employees of the facility to be around children, all documentation is on file and up to date. This includes but is not limited to criminal qualifying letters and medical statements. Technical assistance was also provided on supervision. Supervision describes the way caregivers help protect children from injury or other harm. Supervision is an active process. It involves watching, listening, interacting, monitoring, moving about and preventing problems. According to the American Academy of Pediatrics, “active and positive supervision” involves: 1. *Knowing each child’s abilities 2. *Establishing clear and simple safety rules 3. *Being aware of and scanning for potential safety hazards 4. *Standing in a strategic position 5. *Scanning play activities and mingling or moving around the classrooms. 6. *Focusing on the positive rather than the negative to teach what is safe for the child and other children. You can see that supervision is much more than watching. It involves all your skills as a teacher and caregiver. Supervision is your responsibility and commitment to the families who have trusted you with their children. It is also your responsibility and commitment to the children who rely on you for guidance, nurturing, protection and support. Technical assistance was also offered on using timeout as a discipline technique. Time-out is when your child is removed from where the misbehavior happened. The following tactics can be used to successfully implement time-out as a discipline strategy. Choose a convenient place that can be easily seen and supervised and a suitable time according to the child’s age and/or development level. A general rule of thumb, one minute per year of the child’s age is acceptable. Keep track of the time by using a timer or some type of alarm. Be sensible when using time out as a discipline tactic. Using it repeatedly without results can be counterproductive. Be sure that you are giving verbal warnings or prompts prior to timeout. You want to provide the child with an opportunity to make a different choice. Be specific about why the child is in time out, how long they will have to stay there and that it is over when the timer or alarm goes off. Don’t wait to discipline. Time out used as a discipline tactic works best if it is used when the issue arises instead of waiting. Stay calm and keep you own emotions in check and make it stick. Explain the behavior that resulted in the time out to the child and follow through with it. There may be instances where you will need to adjust this tactic, or times when it simply does not work. Remember that all children are different and what may work for one child may not necessarily work for another child. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with the administrator/owner, Lisa Chavis. Contact me at Turkeshia McCormick, Child Care Consultant, @ (910) 308-0895 or Turkeshia.mccormick@dhhs.nc.gov or Janet Edwards at, Janet Edwards, Licensing Supervisor, 910-709-4160, janet.edwards@dhhs.nc.gov if you have questions. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
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