Smile'Z Child Care LLC

10A NCAC 09 .0302 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 10 Completed Date: 3/20/2026 Age: From 0 To 4 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. You provided me with applicable program and staff records for review. The most recent annual compliance visit was conducted on August 25, 2025. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits. The license was posted, and the restrictions were observed to be in compliance. The program’s compliance history was ninety-seven percent (97%) prior to today’s visit. The NC Secretary of State website was viewed on March 20, 2026, and Smile’z Child Care LLC was listed as active and current. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me, Tiffani Sims, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Limited monitoring was conducted. A walkthrough of the facility was completed today, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor envirionments_and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in diapering, bottle feeding, outdoor gross motor play, indoor free play, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. Files and applicable records for existing staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. The most recent approved fire inspection for your facility was conducted on April 11, 2025. The most recent sanitation inspection for your facility was conducted on January 14, 2026. A superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was conducted on November 5, 2024. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. On March 20, 2026, I checked the Clean Classrooms for Carolina Kids website again, and it stated that your facility’s I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead-based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. The most recent monthly fire drill was conducted on March 10, 2026, at 9:10am and recorded. The most recent quarterly shelter in place emergency drill was conducted on March 10, 2026, at 9:20am and recorded. The most recent monthly playground inspection was completed on March 10, 2026, by Monikka Wallace. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. Technical assistance was provided to you during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1, on February 27, 2026, on child five years of age and enrolled on February 28, 2023, was marked present on the attendance record, but was not documented on the arrival and departure records for that day. 10A NCAC 09 .0302(d)(4) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #2, the safe sleep policy was not posted. .0606(b) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff employed on April 26, 2024, did not have on file and available for review of a current ITS/SIDS certification. The staff member was the lead teacher in Space #2, which is the infant classroom during today's visit. The staff was caring for one child three months of age. .1102(f) 1301 Center did not maintain a record of daily attendance. In Space #5, on February 27, 2026, on child six years of age and enrolled on February 28, 2023, was marked absent, but the child’s arrival time was documented as arriving at 3:25pm and the departure time was documented at 4:28pm. GS 110-91(9) The violations documented above must be corrected immediately. On or before April 3, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Mail or email the information to: Tiffani Sims, Child Care Consultant PO Box 185 Glen Alpine, NC 28628 tiffani.sims@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Glen Alpine, NC 28628 Due to the nature of a violations observed, an unannounced follow-up visit may be made in the near future to verify correction of the violation. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following violations: Arrival and Departure Records/Attendance Records I discussed with you that arrival, departure and attendance records must match. I suggested that during naptime and/or at your morning cut-off time that staff check arrival and attendance records for accuracy. I also suggested that as a closing activity for the classroom that departure and attendance are checked for accuracy. I suggested that on Fridays all attendance, arrival and departure records are checked for accuracy. ITS/SIDS Training: I discussed with you the child care rule that stated that the Administrator and staff assigned to the infant classrooms must keep up to date and current ITS/SIDS training. I suggested contact Rachel Lentz, Child Care Health Consultant to see if she has an earlier training schedule than the April 2026 date we discussed. Her contact information is 828-544-1532 or email rlentz@unc.edu. I researched for you on the Southwestern Child Care Commission training website that there would be an on-line ITS/SIDS training held on March 25, 2026. I also discussed with you that the staff member employed on April 26, 2024 is not allowed to work in the infant classroom until a current ITS/SIDS certificate has been verified by me. Safe Sleep Poster: I discussed with you that the safe sleep policy must be posted in a prominent area in the infant classroom at all times. I suggested conducting a monthly periodic check of the classroom to ensure all required documents are posted. This violation was corrected during the visit. Consultation: We discussed the following during the visit: QRIS Pathways to the Stars: -During today’s visit, I conducted a QRIS Pathway Technical Assistance visit. We discussed that you would follow Pathway #2: Curriculum and Instructional Quality. I reviewed with you during that visit the requirements for the new QRIS Pathway to Stars and shared various resources with you. For more information on the QRIS Pathway, please visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Your facility must be transitioned to the new QRIS Pathway by September 2026. Technical Assistance Provided: Quality Rating and Improvement System (QRIS) Modernization: Pathways to the Stars I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information and forms were discussed with you, including the following: Pathway #2 Classroom and Instructional Quality •Child Care Rules Section .3200 STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES •Application For Assessment for a Rated License for Centers •Facility Continuous Quality Improvement (CQI) Plan •Individual Continuous Quality Improvement (CQI) / Professional Development (PD) Plan •Education standards for the different staff positions o50% of Lead Teachers evaluated o50% of Other Educators evaluated •Family and Community Engagement Standards •Any Curriculum used at the three-star level for all ages or an Approved Curriculum used for all ages at the 4- and 5-star level •Child Observations conducted at the 3-to-5-star levels •Approved Early Childhood Formative Assessments for all ages served information is shared with families either annually or twice a year at the 4- and 5-star level •Coaching and Mentoring Options for either Administrators at the 3-star level and/or both Administrators Lead Teachers at the 4- and 5-star level •Enhanced Ratios and Enhanced Space Options requirements at the different star levels Additional Information: Pathway #2: Classroom and Instructional Quality We have gathered information and clarification on curriculum training for Pathway #2, Classroom and Instructional Quality Pathway, 10A NCAC 09 .3205(e)(9) and .3205(f)(9) regarding Curriculum and Formative Assessment Training. Per rule, training outlined in .3205(e & f)(9) does not specify that an approved trainer is required. An industry expert on curriculum or formative assessment tool can provide this training. The rule requires the verification of training completion to be in the individual’s file with no additional requirements. 10A NCAC 09 .3205(e)(9) The administrator shall complete training related to the approved curriculum and formative assessment tool that is used by center staff with children, in addition to applicable requirements in Rule .1103 of this Chapter. Verification of this training shall be maintained in the administrator's personnel file. 10A NCAC 09 .3205(f)(9) The administrator and all lead teachers shall complete training related to the curriculum and formative assessment tool that is used by the center with children, in addition to I reviewed this information with you and Crystal Jones, Lead Teacher, and completed a QRIS Modernization: Pathways to the Stars Conversation Template to document which QRIS Pathway you chose for your facility. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: -Reach out to your local Resource and Referral Agency for additional technical assistance and support. Tina Williams, Child Care Connections of Cleveland County and Renea Dade, School-age Specialist at Southwestern Child Care Commission. Reminders and Resources: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me, Tiffani Sims, at 828-416-1648 or tiffani.sims@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .3205 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 10 Completed Date: 3/20/2026 Age: From 0 To 4 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. You provided me with applicable program and staff records for review. The most recent annual compliance visit was conducted on August 25, 2025. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits. The license was posted, and the restrictions were observed to be in compliance. The program’s compliance history was ninety-seven percent (97%) prior to today’s visit. The NC Secretary of State website was viewed on March 20, 2026, and Smile’z Child Care LLC was listed as active and current. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me, Tiffani Sims, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Limited monitoring was conducted. A walkthrough of the facility was completed today, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor envirionments_and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in diapering, bottle feeding, outdoor gross motor play, indoor free play, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. Files and applicable records for existing staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. The most recent approved fire inspection for your facility was conducted on April 11, 2025. The most recent sanitation inspection for your facility was conducted on January 14, 2026. A superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was conducted on November 5, 2024. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. On March 20, 2026, I checked the Clean Classrooms for Carolina Kids website again, and it stated that your facility’s I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead-based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. The most recent monthly fire drill was conducted on March 10, 2026, at 9:10am and recorded. The most recent quarterly shelter in place emergency drill was conducted on March 10, 2026, at 9:20am and recorded. The most recent monthly playground inspection was completed on March 10, 2026, by Monikka Wallace. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. Technical assistance was provided to you during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1, on February 27, 2026, on child five years of age and enrolled on February 28, 2023, was marked present on the attendance record, but was not documented on the arrival and departure records for that day. 10A NCAC 09 .0302(d)(4) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #2, the safe sleep policy was not posted. .0606(b) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff employed on April 26, 2024, did not have on file and available for review of a current ITS/SIDS certification. The staff member was the lead teacher in Space #2, which is the infant classroom during today's visit. The staff was caring for one child three months of age. .1102(f) 1301 Center did not maintain a record of daily attendance. In Space #5, on February 27, 2026, on child six years of age and enrolled on February 28, 2023, was marked absent, but the child’s arrival time was documented as arriving at 3:25pm and the departure time was documented at 4:28pm. GS 110-91(9) The violations documented above must be corrected immediately. On or before April 3, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Mail or email the information to: Tiffani Sims, Child Care Consultant PO Box 185 Glen Alpine, NC 28628 tiffani.sims@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Glen Alpine, NC 28628 Due to the nature of a violations observed, an unannounced follow-up visit may be made in the near future to verify correction of the violation. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following violations: Arrival and Departure Records/Attendance Records I discussed with you that arrival, departure and attendance records must match. I suggested that during naptime and/or at your morning cut-off time that staff check arrival and attendance records for accuracy. I also suggested that as a closing activity for the classroom that departure and attendance are checked for accuracy. I suggested that on Fridays all attendance, arrival and departure records are checked for accuracy. ITS/SIDS Training: I discussed with you the child care rule that stated that the Administrator and staff assigned to the infant classrooms must keep up to date and current ITS/SIDS training. I suggested contact Rachel Lentz, Child Care Health Consultant to see if she has an earlier training schedule than the April 2026 date we discussed. Her contact information is 828-544-1532 or email rlentz@unc.edu. I researched for you on the Southwestern Child Care Commission training website that there would be an on-line ITS/SIDS training held on March 25, 2026. I also discussed with you that the staff member employed on April 26, 2024 is not allowed to work in the infant classroom until a current ITS/SIDS certificate has been verified by me. Safe Sleep Poster: I discussed with you that the safe sleep policy must be posted in a prominent area in the infant classroom at all times. I suggested conducting a monthly periodic check of the classroom to ensure all required documents are posted. This violation was corrected during the visit. Consultation: We discussed the following during the visit: QRIS Pathways to the Stars: -During today’s visit, I conducted a QRIS Pathway Technical Assistance visit. We discussed that you would follow Pathway #2: Curriculum and Instructional Quality. I reviewed with you during that visit the requirements for the new QRIS Pathway to Stars and shared various resources with you. For more information on the QRIS Pathway, please visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Your facility must be transitioned to the new QRIS Pathway by September 2026. Technical Assistance Provided: Quality Rating and Improvement System (QRIS) Modernization: Pathways to the Stars I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information and forms were discussed with you, including the following: Pathway #2 Classroom and Instructional Quality •Child Care Rules Section .3200 STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES •Application For Assessment for a Rated License for Centers •Facility Continuous Quality Improvement (CQI) Plan •Individual Continuous Quality Improvement (CQI) / Professional Development (PD) Plan •Education standards for the different staff positions o50% of Lead Teachers evaluated o50% of Other Educators evaluated •Family and Community Engagement Standards •Any Curriculum used at the three-star level for all ages or an Approved Curriculum used for all ages at the 4- and 5-star level •Child Observations conducted at the 3-to-5-star levels •Approved Early Childhood Formative Assessments for all ages served information is shared with families either annually or twice a year at the 4- and 5-star level •Coaching and Mentoring Options for either Administrators at the 3-star level and/or both Administrators Lead Teachers at the 4- and 5-star level •Enhanced Ratios and Enhanced Space Options requirements at the different star levels Additional Information: Pathway #2: Classroom and Instructional Quality We have gathered information and clarification on curriculum training for Pathway #2, Classroom and Instructional Quality Pathway, 10A NCAC 09 .3205(e)(9) and .3205(f)(9) regarding Curriculum and Formative Assessment Training. Per rule, training outlined in .3205(e & f)(9) does not specify that an approved trainer is required. An industry expert on curriculum or formative assessment tool can provide this training. The rule requires the verification of training completion to be in the individual’s file with no additional requirements. 10A NCAC 09 .3205(e)(9) The administrator shall complete training related to the approved curriculum and formative assessment tool that is used by center staff with children, in addition to applicable requirements in Rule .1103 of this Chapter. Verification of this training shall be maintained in the administrator's personnel file. 10A NCAC 09 .3205(f)(9) The administrator and all lead teachers shall complete training related to the curriculum and formative assessment tool that is used by the center with children, in addition to I reviewed this information with you and Crystal Jones, Lead Teacher, and completed a QRIS Modernization: Pathways to the Stars Conversation Template to document which QRIS Pathway you chose for your facility. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: -Reach out to your local Resource and Referral Agency for additional technical assistance and support. Tina Williams, Child Care Connections of Cleveland County and Renea Dade, School-age Specialist at Southwestern Child Care Commission. Reminders and Resources: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me, Tiffani Sims, at 828-416-1648 or tiffani.sims@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 10 Completed Date: 3/20/2026 Age: From 0 To 4 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. You provided me with applicable program and staff records for review. The most recent annual compliance visit was conducted on August 25, 2025. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits. The license was posted, and the restrictions were observed to be in compliance. The program’s compliance history was ninety-seven percent (97%) prior to today’s visit. The NC Secretary of State website was viewed on March 20, 2026, and Smile’z Child Care LLC was listed as active and current. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me, Tiffani Sims, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Limited monitoring was conducted. A walkthrough of the facility was completed today, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor envirionments_and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in diapering, bottle feeding, outdoor gross motor play, indoor free play, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. Files and applicable records for existing staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. The most recent approved fire inspection for your facility was conducted on April 11, 2025. The most recent sanitation inspection for your facility was conducted on January 14, 2026. A superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was conducted on November 5, 2024. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. On March 20, 2026, I checked the Clean Classrooms for Carolina Kids website again, and it stated that your facility’s I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead-based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. The most recent monthly fire drill was conducted on March 10, 2026, at 9:10am and recorded. The most recent quarterly shelter in place emergency drill was conducted on March 10, 2026, at 9:20am and recorded. The most recent monthly playground inspection was completed on March 10, 2026, by Monikka Wallace. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. Technical assistance was provided to you during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1, on February 27, 2026, on child five years of age and enrolled on February 28, 2023, was marked present on the attendance record, but was not documented on the arrival and departure records for that day. 10A NCAC 09 .0302(d)(4) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #2, the safe sleep policy was not posted. .0606(b) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff employed on April 26, 2024, did not have on file and available for review of a current ITS/SIDS certification. The staff member was the lead teacher in Space #2, which is the infant classroom during today's visit. The staff was caring for one child three months of age. .1102(f) 1301 Center did not maintain a record of daily attendance. In Space #5, on February 27, 2026, on child six years of age and enrolled on February 28, 2023, was marked absent, but the child’s arrival time was documented as arriving at 3:25pm and the departure time was documented at 4:28pm. GS 110-91(9) The violations documented above must be corrected immediately. On or before April 3, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Mail or email the information to: Tiffani Sims, Child Care Consultant PO Box 185 Glen Alpine, NC 28628 tiffani.sims@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Glen Alpine, NC 28628 Due to the nature of a violations observed, an unannounced follow-up visit may be made in the near future to verify correction of the violation. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following violations: Arrival and Departure Records/Attendance Records I discussed with you that arrival, departure and attendance records must match. I suggested that during naptime and/or at your morning cut-off time that staff check arrival and attendance records for accuracy. I also suggested that as a closing activity for the classroom that departure and attendance are checked for accuracy. I suggested that on Fridays all attendance, arrival and departure records are checked for accuracy. ITS/SIDS Training: I discussed with you the child care rule that stated that the Administrator and staff assigned to the infant classrooms must keep up to date and current ITS/SIDS training. I suggested contact Rachel Lentz, Child Care Health Consultant to see if she has an earlier training schedule than the April 2026 date we discussed. Her contact information is 828-544-1532 or email rlentz@unc.edu. I researched for you on the Southwestern Child Care Commission training website that there would be an on-line ITS/SIDS training held on March 25, 2026. I also discussed with you that the staff member employed on April 26, 2024 is not allowed to work in the infant classroom until a current ITS/SIDS certificate has been verified by me. Safe Sleep Poster: I discussed with you that the safe sleep policy must be posted in a prominent area in the infant classroom at all times. I suggested conducting a monthly periodic check of the classroom to ensure all required documents are posted. This violation was corrected during the visit. Consultation: We discussed the following during the visit: QRIS Pathways to the Stars: -During today’s visit, I conducted a QRIS Pathway Technical Assistance visit. We discussed that you would follow Pathway #2: Curriculum and Instructional Quality. I reviewed with you during that visit the requirements for the new QRIS Pathway to Stars and shared various resources with you. For more information on the QRIS Pathway, please visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Your facility must be transitioned to the new QRIS Pathway by September 2026. Technical Assistance Provided: Quality Rating and Improvement System (QRIS) Modernization: Pathways to the Stars I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information and forms were discussed with you, including the following: Pathway #2 Classroom and Instructional Quality •Child Care Rules Section .3200 STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES •Application For Assessment for a Rated License for Centers •Facility Continuous Quality Improvement (CQI) Plan •Individual Continuous Quality Improvement (CQI) / Professional Development (PD) Plan •Education standards for the different staff positions o50% of Lead Teachers evaluated o50% of Other Educators evaluated •Family and Community Engagement Standards •Any Curriculum used at the three-star level for all ages or an Approved Curriculum used for all ages at the 4- and 5-star level •Child Observations conducted at the 3-to-5-star levels •Approved Early Childhood Formative Assessments for all ages served information is shared with families either annually or twice a year at the 4- and 5-star level •Coaching and Mentoring Options for either Administrators at the 3-star level and/or both Administrators Lead Teachers at the 4- and 5-star level •Enhanced Ratios and Enhanced Space Options requirements at the different star levels Additional Information: Pathway #2: Classroom and Instructional Quality We have gathered information and clarification on curriculum training for Pathway #2, Classroom and Instructional Quality Pathway, 10A NCAC 09 .3205(e)(9) and .3205(f)(9) regarding Curriculum and Formative Assessment Training. Per rule, training outlined in .3205(e & f)(9) does not specify that an approved trainer is required. An industry expert on curriculum or formative assessment tool can provide this training. The rule requires the verification of training completion to be in the individual’s file with no additional requirements. 10A NCAC 09 .3205(e)(9) The administrator shall complete training related to the approved curriculum and formative assessment tool that is used by center staff with children, in addition to applicable requirements in Rule .1103 of this Chapter. Verification of this training shall be maintained in the administrator's personnel file. 10A NCAC 09 .3205(f)(9) The administrator and all lead teachers shall complete training related to the curriculum and formative assessment tool that is used by the center with children, in addition to I reviewed this information with you and Crystal Jones, Lead Teacher, and completed a QRIS Modernization: Pathways to the Stars Conversation Template to document which QRIS Pathway you chose for your facility. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: -Reach out to your local Resource and Referral Agency for additional technical assistance and support. Tina Williams, Child Care Connections of Cleveland County and Renea Dade, School-age Specialist at Southwestern Child Care Commission. Reminders and Resources: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me, Tiffani Sims, at 828-416-1648 or tiffani.sims@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

NC GS 110-90 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 3/20/2026 Number Present: 10 Completed Date: 3/20/2026 Age: From 0 To 4 Total Minutes: 360 Time In: 09:15 AM Time Out: 03:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor your program for compliance with applicable child care requirements for a routine unannounced visit. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. You provided me with applicable program and staff records for review. The most recent annual compliance visit was conducted on August 25, 2025. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits. The license was posted, and the restrictions were observed to be in compliance. The program’s compliance history was ninety-seven percent (97%) prior to today’s visit. The NC Secretary of State website was viewed on March 20, 2026, and Smile’z Child Care LLC was listed as active and current. If any changes to the corporation need to be made or you decide to sell your business, then you must notify me, Tiffani Sims, at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. Limited monitoring was conducted. A walkthrough of the facility was completed today, and all indoor and outdoor areas were monitored. I observed children in both the indoor and outdoor envirionments_and found supervision and staff/child ratios to be in compliance. Children throughout the facility were participating in diapering, bottle feeding, outdoor gross motor play, indoor free play, lunch, and nap. The caregivers were interacting and meeting the developmental needs for each of the children. Files and applicable records for existing staff were reviewed. All staff were listed on the ABCMS Provider Portal roster for this facility. The most recent approved fire inspection for your facility was conducted on April 11, 2025. The most recent sanitation inspection for your facility was conducted on January 14, 2026. A superior sanitation classification was issued with 0 demerits noted on the grade card. The analysis date for the most recent lead water test was conducted on November 5, 2024. Lead testing must be completed every three years. You may review your facilities results by visiting https://www.cleanwaterforuskids.org/en/carolina/. On March 20, 2026, I checked the Clean Classrooms for Carolina Kids website again, and it stated that your facility’s I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead-based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. The most recent monthly fire drill was conducted on March 10, 2026, at 9:10am and recorded. The most recent quarterly shelter in place emergency drill was conducted on March 10, 2026, at 9:20am and recorded. The most recent monthly playground inspection was completed on March 10, 2026, by Monikka Wallace. Violations observed today were discussed with you and documented in the Visit Summary left with you at the conclusion of this visit. Technical assistance was provided to you during today’s visit. The following violations were observed during today’s visit. Violation Number Comment Rule 125 Daily records of arrival and departure times for children at the center were not maintained as children arrive and depart and/or were not made available for review. In Space #1, on February 27, 2026, on child five years of age and enrolled on February 28, 2023, was marked present on the attendance record, but was not documented on the arrival and departure records for that day. 10A NCAC 09 .0302(d)(4) 892 The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. In Space #2, the safe sleep policy was not posted. .0606(b) 1065 Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff employed on April 26, 2024, did not have on file and available for review of a current ITS/SIDS certification. The staff member was the lead teacher in Space #2, which is the infant classroom during today's visit. The staff was caring for one child three months of age. .1102(f) 1301 Center did not maintain a record of daily attendance. In Space #5, on February 27, 2026, on child six years of age and enrolled on February 28, 2023, was marked absent, but the child’s arrival time was documented as arriving at 3:25pm and the departure time was documented at 4:28pm. GS 110-91(9) The violations documented above must be corrected immediately. On or before April 3, 2026. I must receive a written, dated, and signed compliance letter that describes accurately and in detail how and when the violations were corrected. Please be aware that any information submitted by you is considered legal documentation. If it is determined the information provided in the letter is not true, this may be considered falsification of information. Mail or email the information to: Tiffani Sims, Child Care Consultant PO Box 185 Glen Alpine, NC 28628 tiffani.sims@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Glen Alpine, NC 28628 Due to the nature of a violations observed, an unannounced follow-up visit may be made in the near future to verify correction of the violation. Child care programs are expected to achieve and maintain compliance at all times and are required by NC GS 110-90(4)(d) to achieve and maintain an eighteen-month compliance history score of at least seventy-five percent. Any violation(s) documented may impact the compliance history score. Failure to correct the violations and send the written statement by the due date may result in an unannounced follow-up visit being conducted or an administrative action may be recommended. The Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Technical Assistance was provided on the following violations: Arrival and Departure Records/Attendance Records I discussed with you that arrival, departure and attendance records must match. I suggested that during naptime and/or at your morning cut-off time that staff check arrival and attendance records for accuracy. I also suggested that as a closing activity for the classroom that departure and attendance are checked for accuracy. I suggested that on Fridays all attendance, arrival and departure records are checked for accuracy. ITS/SIDS Training: I discussed with you the child care rule that stated that the Administrator and staff assigned to the infant classrooms must keep up to date and current ITS/SIDS training. I suggested contact Rachel Lentz, Child Care Health Consultant to see if she has an earlier training schedule than the April 2026 date we discussed. Her contact information is 828-544-1532 or email rlentz@unc.edu. I researched for you on the Southwestern Child Care Commission training website that there would be an on-line ITS/SIDS training held on March 25, 2026. I also discussed with you that the staff member employed on April 26, 2024 is not allowed to work in the infant classroom until a current ITS/SIDS certificate has been verified by me. Safe Sleep Poster: I discussed with you that the safe sleep policy must be posted in a prominent area in the infant classroom at all times. I suggested conducting a monthly periodic check of the classroom to ensure all required documents are posted. This violation was corrected during the visit. Consultation: We discussed the following during the visit: QRIS Pathways to the Stars: -During today’s visit, I conducted a QRIS Pathway Technical Assistance visit. We discussed that you would follow Pathway #2: Curriculum and Instructional Quality. I reviewed with you during that visit the requirements for the new QRIS Pathway to Stars and shared various resources with you. For more information on the QRIS Pathway, please visit https://ncchildcare.ncdhhs.gov/Provider/Licensing/Star-Rated-License/QRIS-Modernization. Your facility must be transitioned to the new QRIS Pathway by September 2026. Technical Assistance Provided: Quality Rating and Improvement System (QRIS) Modernization: Pathways to the Stars I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information and forms were discussed with you, including the following: Pathway #2 Classroom and Instructional Quality •Child Care Rules Section .3200 STANDARDS FOR TWO THROUGH FIVE STAR RATED LICENSES •Application For Assessment for a Rated License for Centers •Facility Continuous Quality Improvement (CQI) Plan •Individual Continuous Quality Improvement (CQI) / Professional Development (PD) Plan •Education standards for the different staff positions o50% of Lead Teachers evaluated o50% of Other Educators evaluated •Family and Community Engagement Standards •Any Curriculum used at the three-star level for all ages or an Approved Curriculum used for all ages at the 4- and 5-star level •Child Observations conducted at the 3-to-5-star levels •Approved Early Childhood Formative Assessments for all ages served information is shared with families either annually or twice a year at the 4- and 5-star level •Coaching and Mentoring Options for either Administrators at the 3-star level and/or both Administrators Lead Teachers at the 4- and 5-star level •Enhanced Ratios and Enhanced Space Options requirements at the different star levels Additional Information: Pathway #2: Classroom and Instructional Quality We have gathered information and clarification on curriculum training for Pathway #2, Classroom and Instructional Quality Pathway, 10A NCAC 09 .3205(e)(9) and .3205(f)(9) regarding Curriculum and Formative Assessment Training. Per rule, training outlined in .3205(e & f)(9) does not specify that an approved trainer is required. An industry expert on curriculum or formative assessment tool can provide this training. The rule requires the verification of training completion to be in the individual’s file with no additional requirements. 10A NCAC 09 .3205(e)(9) The administrator shall complete training related to the approved curriculum and formative assessment tool that is used by center staff with children, in addition to applicable requirements in Rule .1103 of this Chapter. Verification of this training shall be maintained in the administrator's personnel file. 10A NCAC 09 .3205(f)(9) The administrator and all lead teachers shall complete training related to the curriculum and formative assessment tool that is used by the center with children, in addition to I reviewed this information with you and Crystal Jones, Lead Teacher, and completed a QRIS Modernization: Pathways to the Stars Conversation Template to document which QRIS Pathway you chose for your facility. -I suggested that you review Environment Rating Scale information and resources at www.ncrlap.org for the following assessments: -Reach out to your local Resource and Referral Agency for additional technical assistance and support. Tina Williams, Child Care Connections of Cleveland County and Renea Dade, School-age Specialist at Southwestern Child Care Commission. Reminders and Resources: For the latest information on child care rules and regulations, please visit the Division of Child Development and Early Education's website at https://ncchildcare.ncdhhs.gov/. Thank you for your time and assistance today. If you have any questions about today’s visit, please contact me or my supervisor, Tammy McGalliard, at Tammy.McGalliard@dhhs.nc.gov. If I can be of further assistance, you may contact me, Tiffani Sims, at 828-416-1648 or tiffani.sims@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0604 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 8/25/2025 Number Present: 18 Completed Date: 8/25/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 09:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. The last annual compliance visit was conducted on September 5, 2024, at the previous location and health and safety requirements were monitored during that visit and updated during today’s visit. The Secretary of State website was checked on August 22, 2025, and your business Smile’z Child Care LLC., is still active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify Tiffani Sims at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. During today’s visit, the children were observed engaging in indoor free play, outdoor free play, art activities, music/movement, teacher directed activities, lunch, and naptime. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on April 11, 2025. Sanitation Inspection: The last sanitation inspection was completed on May 22, 2025. A “superior” classification was issued with zero (0) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on June 26, 2025, at 10:25am and recorded. The last playground inspection was completed on July 18, 2025. The last fire drill was completed on August 4, 2025, at 9:32am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Four (4) children's files were reviewed during today’s visit. Two (2) staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violation was observed during the visit today. I discussed the violation with you in detail at the end of the visit. Violation Number Comment Rule 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. On the playground, several black plastic landscaping fabric pieces were torn off and on the ground and were accessible to children. 10A NCAC 09 .0604(p) The following Technical Assistance regarding the violations observed during today’s visit was provided: Daily Outdoor Playground Checks: We discussed that daily playground checks should be conducted prior to children using the outdoor gross motor space. I also discussed with you that staff while using the playground should be aware of any hazards to children and remove them immediately. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 8, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -Provider Access to ABCMS I reviewed the ABCMS Portal Roster for your child care program on August 22, 2025, and you have linked staff to the facility’s ABCMS Portal page. I reviewed for accuracy the ABCMS Portal to the staff and training worksheet that you had provided to me prior to today’s visit. I discussed that when new staff are hired and/or when staff are terminated you are required to update the ABCMS Portal Page. -Child Care Rule Effective January 1, 2024 Lead Testing: Child Care Rule .0601(f)- Safe Environments We discussed the test results that were available for review on the Clean Classrooms for Carolina Kids website for lead testing water testing, lead-based paint testing, and asbestos testing for your facility. The lead water testing results were completed on November 5, 2024. On August 22, 2025, I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. -QRIS Moderation For more information on the new QRIS system, please visit the DCDEE website, homepage click the What’s new Tab and click onto the QRIS System link. I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information was discussed included the following: the Continuous Quality Improvement Plan for each staff and the program, Enhanced Education standards for the different staff positions, Family and Community Engagement Standards, curriculum, Staff/Child Ratios requirements, and approved Early Childhood Formative Assessments. We discussed you letting me know by October 20, 2025, which of the three pathways for stars you have chosen for your facility. Links for Resources Approved Curriculum: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d2023 NC Child Care Commission Approved Formative Assessments: ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d Technical Assistance for QRIS and ERS-3 & SACERS-U: I suggested that you contact Child Care Connections of Cleveland County for technical assistance and trainings. I have provided their contact information below. Southwestern Child Development Commission for SACERS-U (828)586-5561 Tina Williams, Director of Provider Services ShaKaren Dade, Birth-Three Specialist (704) 487-7397 -Updating DCDEE WORKS Account: We discussed updating and/or creating an account on the DCDEE WORKS portal for staff’s education to be evaluated for the upcoming Pathways to the Stars process. The link is the following: https://dcdee.works.nc.gov/ and scroll down to the DCDEE WORKS logon link. An updated DCDEE WORKS account is required for all staff to process the education standard for your program. Education will be evaluated for administrators and staff who provide direct care to children. Additional trainings and resources can be accessed from the NC Rated License Assessment Project for the Environment Rating Scales Third Edition for the SACERS-U, ITERS-3 & ECERS-3. -Safe Environment/Supervision During Naptime: We discussed naptime classroom environment during the visit today. I reminded you that the naptime classrooms are not allowed to be pitch dark and that lighting should be provided in the classroom to allow staff to supervise and/or aid a child if needed. I also discussed that naptime music should not be so loud that staff are unable to hear children in case assistance is needed. I reviewed with you the child care rules concerning the safe environment and supervision. Child Care Rule References: 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; 10A NCAC 09 .0601 SAFE ENVIRONMENT All child care centers shall provide a safe indoor and outdoor environment for the children in care. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0601 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 8/25/2025 Number Present: 18 Completed Date: 8/25/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 09:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. The last annual compliance visit was conducted on September 5, 2024, at the previous location and health and safety requirements were monitored during that visit and updated during today’s visit. The Secretary of State website was checked on August 22, 2025, and your business Smile’z Child Care LLC., is still active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify Tiffani Sims at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. During today’s visit, the children were observed engaging in indoor free play, outdoor free play, art activities, music/movement, teacher directed activities, lunch, and naptime. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on April 11, 2025. Sanitation Inspection: The last sanitation inspection was completed on May 22, 2025. A “superior” classification was issued with zero (0) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on June 26, 2025, at 10:25am and recorded. The last playground inspection was completed on July 18, 2025. The last fire drill was completed on August 4, 2025, at 9:32am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Four (4) children's files were reviewed during today’s visit. Two (2) staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violation was observed during the visit today. I discussed the violation with you in detail at the end of the visit. Violation Number Comment Rule 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. On the playground, several black plastic landscaping fabric pieces were torn off and on the ground and were accessible to children. 10A NCAC 09 .0604(p) The following Technical Assistance regarding the violations observed during today’s visit was provided: Daily Outdoor Playground Checks: We discussed that daily playground checks should be conducted prior to children using the outdoor gross motor space. I also discussed with you that staff while using the playground should be aware of any hazards to children and remove them immediately. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 8, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -Provider Access to ABCMS I reviewed the ABCMS Portal Roster for your child care program on August 22, 2025, and you have linked staff to the facility’s ABCMS Portal page. I reviewed for accuracy the ABCMS Portal to the staff and training worksheet that you had provided to me prior to today’s visit. I discussed that when new staff are hired and/or when staff are terminated you are required to update the ABCMS Portal Page. -Child Care Rule Effective January 1, 2024 Lead Testing: Child Care Rule .0601(f)- Safe Environments We discussed the test results that were available for review on the Clean Classrooms for Carolina Kids website for lead testing water testing, lead-based paint testing, and asbestos testing for your facility. The lead water testing results were completed on November 5, 2024. On August 22, 2025, I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. -QRIS Moderation For more information on the new QRIS system, please visit the DCDEE website, homepage click the What’s new Tab and click onto the QRIS System link. I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information was discussed included the following: the Continuous Quality Improvement Plan for each staff and the program, Enhanced Education standards for the different staff positions, Family and Community Engagement Standards, curriculum, Staff/Child Ratios requirements, and approved Early Childhood Formative Assessments. We discussed you letting me know by October 20, 2025, which of the three pathways for stars you have chosen for your facility. Links for Resources Approved Curriculum: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d2023 NC Child Care Commission Approved Formative Assessments: ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d Technical Assistance for QRIS and ERS-3 & SACERS-U: I suggested that you contact Child Care Connections of Cleveland County for technical assistance and trainings. I have provided their contact information below. Southwestern Child Development Commission for SACERS-U (828)586-5561 Tina Williams, Director of Provider Services ShaKaren Dade, Birth-Three Specialist (704) 487-7397 -Updating DCDEE WORKS Account: We discussed updating and/or creating an account on the DCDEE WORKS portal for staff’s education to be evaluated for the upcoming Pathways to the Stars process. The link is the following: https://dcdee.works.nc.gov/ and scroll down to the DCDEE WORKS logon link. An updated DCDEE WORKS account is required for all staff to process the education standard for your program. Education will be evaluated for administrators and staff who provide direct care to children. Additional trainings and resources can be accessed from the NC Rated License Assessment Project for the Environment Rating Scales Third Edition for the SACERS-U, ITERS-3 & ECERS-3. -Safe Environment/Supervision During Naptime: We discussed naptime classroom environment during the visit today. I reminded you that the naptime classrooms are not allowed to be pitch dark and that lighting should be provided in the classroom to allow staff to supervise and/or aid a child if needed. I also discussed that naptime music should not be so loud that staff are unable to hear children in case assistance is needed. I reviewed with you the child care rules concerning the safe environment and supervision. Child Care Rule References: 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; 10A NCAC 09 .0601 SAFE ENVIRONMENT All child care centers shall provide a safe indoor and outdoor environment for the children in care. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1801 · Violation

Name of Operation: SMILE'Z CHILD CARE LLC Facility ID: 23000514 Consultant: TIFFANI SIMS Operation Type: Center Case Number: Visit Date: 8/25/2025 Number Present: 18 Completed Date: 8/25/2025 Age: From 0 To 4 Total Minutes: 310 Time In: 09:20 AM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced annual compliance visit was to monitor your compliance with all applicable child care requirements including health and safety requirements. You, Monikka Wallace, Owner/Administrator, assisted me with the visit. The last annual compliance visit was conducted on September 5, 2024, at the previous location and health and safety requirements were monitored during that visit and updated during today’s visit. The Secretary of State website was checked on August 22, 2025, and your business Smile’z Child Care LLC., is still active and in good standing. If any changes to the corporation need to be made or you decide to sell your business, then you must notify Tiffani Sims at least thirty days prior to any changes occurring. The license cannot be bought, sold, subleased, transferred to another person or location, or inherited. The facility currently operates with a 3-star rated license issued on June 4, 2025, earning three (3) points in staff education, three (3) points in the program standards, and one (1) quality point. The program's license restrictions include the following: daytime care, meets enhanced ratios, and children under 2 ½ years old in rooms with direct exits A walk-through of the facility was completed today, and all indoor and outdoor areas were monitored. During today’s visit, the children were observed engaging in indoor free play, outdoor free play, art activities, music/movement, teacher directed activities, lunch, and naptime. Inspections/Emergency Drills: Fire Inspection: The last fire inspection was completed on April 11, 2025. Sanitation Inspection: The last sanitation inspection was completed on May 22, 2025. A “superior” classification was issued with zero (0) demerits noted on the grade card. Emergency Drills/Playground Inspections: The last shelter in place drill was completed on June 26, 2025, at 10:25am and recorded. The last playground inspection was completed on July 18, 2025. The last fire drill was completed on August 4, 2025, at 9:32am and recorded. A complete walkthrough of licensed indoor and outdoor spaces was conducted. A checklist was used to note the requirements I monitored today. Files Reviewed: Children’s files, program files, and staff files were monitored today. Four (4) children's files were reviewed during today’s visit. Two (2) staff files were reviewed today. I discussed the Staff and Training Worksheet and the Children’s Record form with you today. Both forms were completed and verified during the visit. The following violation was observed during the visit today. I discussed the violation with you in detail at the end of the visit. Violation Number Comment Rule 856 The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. On the playground, several black plastic landscaping fabric pieces were torn off and on the ground and were accessible to children. 10A NCAC 09 .0604(p) The following Technical Assistance regarding the violations observed during today’s visit was provided: Daily Outdoor Playground Checks: We discussed that daily playground checks should be conducted prior to children using the outdoor gross motor space. I also discussed with you that staff while using the playground should be aware of any hazards to children and remove them immediately. Compliance History: You must maintain at least 75% Compliance History for each 18-month period as required. Prior to today’s visit your compliance history was ninety-two (92%). Please note any violations cited during future visits will negatively impact your compliance history. Repeated violations or violations left unresolved may lead to a recommended administrative action. Compliance Letter: You must correct the violations found during today's visit immediately. Please send me a letter verifying compliance by September 8, 2025. Please include in that letter each item number and explain in detail how you corrected each violation and what plan will be implemented to prevent these violations from occurring again. Please sign the letter, include your facility name, ID number, visit date and mail the letter to my mailing address below or email the letter to me at tiffani.sims@dhhs.nc.gov Tiffani Sims PO Box 185 Glen Alpine, NC 28628 Failure to correct the violations and send the written statement by the due date listed above will result in an unannounced follow-up visit being conducted or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Consultation: -Provider Access to ABCMS I reviewed the ABCMS Portal Roster for your child care program on August 22, 2025, and you have linked staff to the facility’s ABCMS Portal page. I reviewed for accuracy the ABCMS Portal to the staff and training worksheet that you had provided to me prior to today’s visit. I discussed that when new staff are hired and/or when staff are terminated you are required to update the ABCMS Portal Page. -Child Care Rule Effective January 1, 2024 Lead Testing: Child Care Rule .0601(f)- Safe Environments We discussed the test results that were available for review on the Clean Classrooms for Carolina Kids website for lead testing water testing, lead-based paint testing, and asbestos testing for your facility. The lead water testing results were completed on November 5, 2024. On August 22, 2025, I checked the Clean Classrooms for Carolina Kids website, and it stated that your facility’s lead based paint clearance report was completed on March 28, 2025. The asbestos testing report was completed on March 18, 2025. -QRIS Moderation For more information on the new QRIS system, please visit the DCDEE website, homepage click the What’s new Tab and click onto the QRIS System link. I discussed with you the three different pathways available through the new QRIS System and the resources available for review on the DCDEE website. Information was discussed included the following: the Continuous Quality Improvement Plan for each staff and the program, Enhanced Education standards for the different staff positions, Family and Community Engagement Standards, curriculum, Staff/Child Ratios requirements, and approved Early Childhood Formative Assessments. We discussed you letting me know by October 20, 2025, which of the three pathways for stars you have chosen for your facility. Links for Resources Approved Curriculum: https://ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d2023 NC Child Care Commission Approved Formative Assessments: ncchildcare.ncdhhs.gov/Portals/0/documents/pdf/2/2023_Approved_Curriculum.pdf?ver=Hxr2QwCIRb8kdaccUr3ETA%3d%3d Technical Assistance for QRIS and ERS-3 & SACERS-U: I suggested that you contact Child Care Connections of Cleveland County for technical assistance and trainings. I have provided their contact information below. Southwestern Child Development Commission for SACERS-U (828)586-5561 Tina Williams, Director of Provider Services ShaKaren Dade, Birth-Three Specialist (704) 487-7397 -Updating DCDEE WORKS Account: We discussed updating and/or creating an account on the DCDEE WORKS portal for staff’s education to be evaluated for the upcoming Pathways to the Stars process. The link is the following: https://dcdee.works.nc.gov/ and scroll down to the DCDEE WORKS logon link. An updated DCDEE WORKS account is required for all staff to process the education standard for your program. Education will be evaluated for administrators and staff who provide direct care to children. Additional trainings and resources can be accessed from the NC Rated License Assessment Project for the Environment Rating Scales Third Edition for the SACERS-U, ITERS-3 & ECERS-3. -Safe Environment/Supervision During Naptime: We discussed naptime classroom environment during the visit today. I reminded you that the naptime classrooms are not allowed to be pitch dark and that lighting should be provided in the classroom to allow staff to supervise and/or aid a child if needed. I also discussed that naptime music should not be so loud that staff are unable to hear children in case assistance is needed. I reviewed with you the child care rules concerning the safe environment and supervision. Child Care Rule References: 10A NCAC 09 .1801 SUPERVISION IN CHILD CARE CENTERS Children shall be adequately supervised at all times in child care centers. Adequate supervision shall mean that: (1) staff must be positioned in the indoor and outdoor environment to maximize their ability to hear or see the children at all times and render assistance; (2) staff must interact with the children while moving about the indoor or outdoor area; (3) staff must know where each child is located and be aware of the children's activities at all times; (4) staff must provide supervision appropriate to the individual age, needs, and capabilities of each child; 10A NCAC 09 .0601 SAFE ENVIRONMENT All child care centers shall provide a safe indoor and outdoor environment for the children in care. -Moodle Support: The Division offers early childhood professionals a wide range of professional development opportunities through our online learning platform Moodle. As we continue expanding our training offerings, DCDEE has established a new email address and phone number for Moodle support. To get help with Moodle, email at DCDEE_Moodle_Support@dhhs.nc.gov or call (919) 814-6326. DCDEE Updates: What’s New Tab I encourage you to click on the “What’s New” tab for important updates impacting childcare in North Carolina. If I can be of assistance in the future, or if you have any questions about this visit, please feel free to contact me at Tiffani Sims; PO Box 185, Glen Alpine, NC 28628; (828) 417-1648; tiffani.sims@dhhs.nc.gov or my supervisor Tammy McGalliard at tammy.mcgalliard@dhhs.nc.gov. Thank you for your time today. We appreciate all you are doing to serve the children and families of North Carolina. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times