Joy's Tenderloving Home Care

GS 110-91 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: ASHLYNN VAUGHAN Operation Type: Family CC Home Case Number: Visit Date: 2/10/2026 Number Present: 5 Completed Date: 2/10/2026 Age: From 1 To 4 Total Minutes: 170 Time In: 09:45 AM Time Out: 12:35 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements. Your last Annual Compliance Visit was conducted on February 25, 2025. Your facility’s compliance history score prior to today’s visit was 97%. You, Joy Miller, Operator, assisted me with today’s visit. I reviewed with you today the information found in our system. You stated there have been no changes to your phone number, email address, or mailing address. I reviewed your permit with you today. This family child care home has a five-star license with an effective date of July 17, 2018. Your Family Child Care Home is licensed for eight children on first and second shift 0-12 years of age. The restrictions on your license are 1st shift; 2nd shift; maximum of five preschool children at any time; and no more than two infants under age one. I observed your Five-Star License, Emergency Numbers, Emergency Medical Care Plan, tobacco free signage, and NC Summary of Law, posted as required. I used the “Annual Compliance Monitoring Visit Checklist for Family Child Care Homes” during today’s visit. Today children were adequately supervised, staff-child ratios maintained, adequate approved space used, and permit restrictions maintained during the visit. A walk-through of the indoor and outdoor spaces was completed. I observed the children participating in group time, free choice activities indoors, the handwashing routine, and lunch. There were a variety of materials available to children. Materials and furnishings were found to be developmentally appropriate. You stated that no children currently enrolled take medications or have Medical Action Plans. You stated your program does not provide transportation. Program records were monitored, including emergency drills, fire drills, monthly outdoor inspections, and incident logs. The written operational policies in the Parent Handbook was reviewed during today’s visit. I monitored your file, the substitute’s file, and children’s files. There has been one new child enrolled since the last visit. I received an updated Verification of Required Information for Operator and Additional Caregivers Form from you and Statement of Responsibility form. I reviewed these documents with you during today’s visit. I completed the Verification of Required Information for Operator and Additional Caregivers Form for your substitute. Your signature on all forms served and will serve as verification that the information provided was accurate and complete. The following violation was observed and cited during today’s visit. Violation Number Comment Rule 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. One (1) child's (DOE: 9/22/2025) immunization record was not on file. GS 110-91(1); .1721(a)(2) Technical Assistance: • Children’s immunization records must be on file within 30 days of a child’s enrollment. You are currently using the Children’s File Checklist to organize your children’s files. The immunization record has a date beside it, but the record was unable to be found during today’s visit. You stated that you will have the guardian submit another immunization record. Consultation: • During today’s visit, we discussed the three QRIS Pathways to the Stars effective July 1, 2025. We covered education (including ensuring you have a WORKS account, and how work experience may count), the Family and Community Engagement Foundational Practices, and Continuous Quality Improvement (CQI) Plans. The following steps are how you can begin preparing for the Rated License process: Next Steps by Pathway If you choose Pathway 1: • Complete the “Application For Assessment for a Rated License for Family Child Care Homes electronically by July 1, 2026. • Confirm you have an active WORKS account. • Begin planning for your three-month self-study using the applicable FCCERS book. • Prepare for Environmental Rating Scale (ERS) assessments. o Access resources, training, and outreach via ncrlap.org. o Work with CCR&R or Smart Start for support in preparation. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • If four-year-olds are enrolled, select and implement an approved curriculum. If you choose Pathway 2: • Complete the “Application For Assessment for a Rated License for Family Child Care Homes” electronically by July 1, 2026. • Confirm you have an active WORKS account. • Identify CQI goals and begin planning for implementation. • Develop strategies for Family and Community Engagement. • Select and implement a curriculum. (4- and 5-star centers must use an approved curriculum and formative assessment tool for all ages.) • Arranging coaching or training options for yourself. In the future, if you chose to become accredited then Pathway 3 would become an option. • DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. COMPLIANCE PLAN: Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 2/24/2026. Your compliance documentation must include the following: • The name of your facility • The ID number of your facility • The date you write the letter • A corrective action statement for each violation stating how you corrected the violation and are now in compliance. • Your signature Please mail or email a signed copy of the letter to: Mailing Address: P.O. Box 1078 Faith, NC 28041 Email: ashlynn.vaughan@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 330-3722 or by email at ashlynn.vaughan@dhhs.nc.gov or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: ASHLYNN VAUGHAN Operation Type: Family CC Home Case Number: Visit Date: 2/25/2025 Number Present: 5 Completed Date: 2/25/2025 Age: From 2 To 4 Total Minutes: 115 Time In: 09:15 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements during an Annual Compliance visit. Your last Annual Compliance visit was conducted on March 18, 2024. Your facility’s compliance history score prior to today’s visit was 99%. You, Joy Miller, Operator, assisted me with today’s visit. I observed your Five-Star License, Emergency Numbers, Emergency Medical Care Plan, tobacco free signage, and NC Summary of Law, posted as required. I used the “Annual Compliance Monitoring Visit Checklist for Family Child Care Homes” during today’s visit. Today children were adequately supervised, staff-child ratios maintained, adequate approved space used, and permit restrictions maintained during the visit. A walk-through of the indoor and outdoor spaces was completed. I observed the children participating in free choice activities indoors. There were a variety of materials available to children. Materials and furnishings were found to be developmentally appropriate. You stated that no children currently enrolled have medications or Medical Action Plans. You stated your program does not provide transportation. I monitored the program files, your file, and a portion of the children’s files. There have been three new children enrolled since my last visit. I received an updated Verification of Required Information for Operator and Additional Caregivers Form from you and Statement of Responsibility Form. Your signature on all forms served and will serve as verification that the information provided was accurate and complete. The following violations were observed and cited during today’s visit. Violation Number Comment Rule 801 Bacteriological analysis indicating the water is free of bacteria had not been performed on a sample of water from each well used for the children's water supply every two years. Results were not kept on file in the home. The last bacteriological analysis was reported on 1/18/2023. 10A NCAC 09 .1725(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. An immunization record was not on file for a child enrolled 10/1/2024. GS 110-91(1); .1721(a)(2) Technical Assistance: • A bacteriological analysis must be completed every two years with the results kept on file. You stated that a company tests the community well water each month. Today we discussed setting a reminder to obtain a copy of the bacteriological analysis every two years to keep on file at your family child care home. • Immunization records must be on file for each child within 30 days of enrollment. To ensure that all documentation is obtained, I suggest completing the Children’s File Checklist when enrolling children and utilizing this form to conduct periodic compliance checks of children’s files throughout the year. Consultation: • NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which includes moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for ITERS, ECERS, and FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025 and after will be assessed using the ERS-3 versions. • DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New • ABCMS SYSTEM: The process of notifying the Division of child care providers and household members within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. COMPLIANCE PLAN: Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 3/11/2025, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to: Mailing Address: P.O. Box 1078 Faith, NC 28041 Email: ashlynn.vaughan@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 330-3722 or by email at ashlynn.vaughan@dhhs.nc.gov or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

G.S. 110-90 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: ASHLYNN VAUGHAN Operation Type: Family CC Home Case Number: Visit Date: 2/25/2025 Number Present: 5 Completed Date: 2/25/2025 Age: From 2 To 4 Total Minutes: 115 Time In: 09:15 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements during an Annual Compliance visit. Your last Annual Compliance visit was conducted on March 18, 2024. Your facility’s compliance history score prior to today’s visit was 99%. You, Joy Miller, Operator, assisted me with today’s visit. I observed your Five-Star License, Emergency Numbers, Emergency Medical Care Plan, tobacco free signage, and NC Summary of Law, posted as required. I used the “Annual Compliance Monitoring Visit Checklist for Family Child Care Homes” during today’s visit. Today children were adequately supervised, staff-child ratios maintained, adequate approved space used, and permit restrictions maintained during the visit. A walk-through of the indoor and outdoor spaces was completed. I observed the children participating in free choice activities indoors. There were a variety of materials available to children. Materials and furnishings were found to be developmentally appropriate. You stated that no children currently enrolled have medications or Medical Action Plans. You stated your program does not provide transportation. I monitored the program files, your file, and a portion of the children’s files. There have been three new children enrolled since my last visit. I received an updated Verification of Required Information for Operator and Additional Caregivers Form from you and Statement of Responsibility Form. Your signature on all forms served and will serve as verification that the information provided was accurate and complete. The following violations were observed and cited during today’s visit. Violation Number Comment Rule 801 Bacteriological analysis indicating the water is free of bacteria had not been performed on a sample of water from each well used for the children's water supply every two years. Results were not kept on file in the home. The last bacteriological analysis was reported on 1/18/2023. 10A NCAC 09 .1725(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. An immunization record was not on file for a child enrolled 10/1/2024. GS 110-91(1); .1721(a)(2) Technical Assistance: • A bacteriological analysis must be completed every two years with the results kept on file. You stated that a company tests the community well water each month. Today we discussed setting a reminder to obtain a copy of the bacteriological analysis every two years to keep on file at your family child care home. • Immunization records must be on file for each child within 30 days of enrollment. To ensure that all documentation is obtained, I suggest completing the Children’s File Checklist when enrolling children and utilizing this form to conduct periodic compliance checks of children’s files throughout the year. Consultation: • NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which includes moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for ITERS, ECERS, and FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025 and after will be assessed using the ERS-3 versions. • DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New • ABCMS SYSTEM: The process of notifying the Division of child care providers and household members within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. COMPLIANCE PLAN: Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 3/11/2025, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to: Mailing Address: P.O. Box 1078 Faith, NC 28041 Email: ashlynn.vaughan@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 330-3722 or by email at ashlynn.vaughan@dhhs.nc.gov or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: ASHLYNN VAUGHAN Operation Type: Family CC Home Case Number: Visit Date: 2/25/2025 Number Present: 5 Completed Date: 2/25/2025 Age: From 2 To 4 Total Minutes: 115 Time In: 09:15 AM Time Out: 11:10 AM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance with applicable childcare requirements during an Annual Compliance visit. Your last Annual Compliance visit was conducted on March 18, 2024. Your facility’s compliance history score prior to today’s visit was 99%. You, Joy Miller, Operator, assisted me with today’s visit. I observed your Five-Star License, Emergency Numbers, Emergency Medical Care Plan, tobacco free signage, and NC Summary of Law, posted as required. I used the “Annual Compliance Monitoring Visit Checklist for Family Child Care Homes” during today’s visit. Today children were adequately supervised, staff-child ratios maintained, adequate approved space used, and permit restrictions maintained during the visit. A walk-through of the indoor and outdoor spaces was completed. I observed the children participating in free choice activities indoors. There were a variety of materials available to children. Materials and furnishings were found to be developmentally appropriate. You stated that no children currently enrolled have medications or Medical Action Plans. You stated your program does not provide transportation. I monitored the program files, your file, and a portion of the children’s files. There have been three new children enrolled since my last visit. I received an updated Verification of Required Information for Operator and Additional Caregivers Form from you and Statement of Responsibility Form. Your signature on all forms served and will serve as verification that the information provided was accurate and complete. The following violations were observed and cited during today’s visit. Violation Number Comment Rule 801 Bacteriological analysis indicating the water is free of bacteria had not been performed on a sample of water from each well used for the children's water supply every two years. Results were not kept on file in the home. The last bacteriological analysis was reported on 1/18/2023. 10A NCAC 09 .1725(a)(1) 911 Copy of each child's immunization record, including the operator's own preschool child(ren), was not on file. An immunization record was not on file for a child enrolled 10/1/2024. GS 110-91(1); .1721(a)(2) Technical Assistance: • A bacteriological analysis must be completed every two years with the results kept on file. You stated that a company tests the community well water each month. Today we discussed setting a reminder to obtain a copy of the bacteriological analysis every two years to keep on file at your family child care home. • Immunization records must be on file for each child within 30 days of enrollment. To ensure that all documentation is obtained, I suggest completing the Children’s File Checklist when enrolling children and utilizing this form to conduct periodic compliance checks of children’s files throughout the year. Consultation: • NEW QRIS MODERNIZATION PLAN: The new QRIS Modernization Plan known as “Pathways to Success” is being added to law which includes moving to the use of the updated Environmental Rating Scale (ERS-3 versions) for ITERS, ECERS, and FCCERS, effective February 1, 2025. DCDEE and the NC Child Care Commission will continue the rulemaking process to add the rule language to child care requirements. This process with take several months. Hold Harmless provisions have been extended. Star rated license reassessments are postponed until the QRIS rulemaking process has been completed. Star rated license assessments are still required for new child care programs. A pathway for child care programs currently accredited through the approved accrediting bodies may now move to a 3- or 5-star license if they are not already at this star level. Providers need to submit a request to their licensing consultant and provide a copy of their accreditation award/certificate for processing: Accreditation Licensure Request Form. Please be reminded any ERS assessment completed on February 1, 2025 and after will be assessed using the ERS-3 versions. • DCDEE WEBSITE RESOURCES: -Stay updated with changes and new rule updates by visiting the DCDEE website at https://ncchildcare.ncdhhs.gov/. -Child Care Rules and Laws: https://ncchildcare.ncdhhs.gov/Services/Licensing/Getting-a-License -Training and Professional Development: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development -Required Health and Safety Training: https://ncchildcare.ncdhhs.gov/Provider/Training-and-Professional-Development/Health-and-Safety-Trainings -Care for Children Receiving Subsidy: https://ncchildcare.ncdhhs.gov/Provider/Providing-Child-Care/Subsidized-Child-Care/Care-for-Children-Receiving-Subsidy -DCDEE Updates, Current Projects, and information applicable to Child Care in NC: https://ncchildcare.ncdhhs.gov/Whats-New • ABCMS SYSTEM: The process of notifying the Division of child care providers and household members within five business days has changed and is now captured in ABCMS. This change has been in effect since February 2024. Effective immediately, you will need to obtain a Business NCID and complete Provider Portal training in Moodle at https://www.dcdee.moodle.nc.gov/course/view.php?id=119. No action is needed on your part if you have completed the reference training and are currently using the ABCMS Provider Portal to update information regarding new hires or residents. Once the training has been completed and access has been given, you must verify your facility roster to ensure current staff are noted on the roster. This information should be updated in ABCMS on an ongoing basis. This satisfies the requirement as stated in G.S. 110-90.2 & .2703(r) to notify the Division of new child care providers working who were hired or moved into the child care facility within five business days. The compliance of this rule will be monitored during your next visit. Please note, the hard copy of the Change of Information form will no longer be needed or accepted. Should you need assistance please contact the Criminal Background Check Unit at (919) 814-8401 and someone will assist you. Child care programs are required to maintain compliance with all applicable child care rules and regulations at all times. North Carolina General Statute 110-90(4)(d) requires all child care facilities to maintain a compliance history of at least seventy-five percent (75%) for the past eighteen (18) months or during the length of time the facility has operated, whichever is less. Failure to do so may result in the issuance of a provisional license or other administrative action against the facility's license. Any violations cited during a visit may affect your score. COMPLIANCE PLAN: Violations must be corrected immediately. A signed and dated letter of compliance must be received by me no later than 3/11/2025, stating how each violation was corrected and how compliance will be maintained in the future. Please mail or email me a signed copy of the letter to: Mailing Address: P.O. Box 1078 Faith, NC 28041 Email: ashlynn.vaughan@dhhs.nc.gov If you email the compliance letter, it must be sent from the email address registered with the DCDEE (this serves as your signature) and the following information must be included: name, position, facility name, and facility ID number. If a letter is not received by the required date an unannounced follow-up visit may be conducted to confirm the violations were corrected or an administrative action may be recommended. Based on Child Care Rule 10A NCAC 09 Section .2200, the Division of Child Development and Early Education may take administrative action against the license and/or impose civil penalties based on the failure of the operator to correct any documented violations within the established time period. Please Note: Please be aware that any information submitted by you is legal documentation. If you state in your compliance letter that corrections have been made when they have not, it will be considered falsification of information. At the completion of the visit, this visit summary was printed, reviewed, and a copy was left with you today. We appreciate all you and your staff do to serve the children and families in your community. If you have any questions, feel free to contact me by phone at (704) 330-3722 or by email at ashlynn.vaughan@dhhs.nc.gov or my supervisor, Erin Pickard, at erin.pickard@dhhs.nc.gov. Thank you for your time today. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .1725 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 3/18/2024 Number Present: 4 Completed Date: 3/18/2024 Age: From 2 To 4 Total Minutes: 135 Time In: 10:45 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on March 27, 2023. This family child care home has a five star license with an effective date of July 18, 2018. Your Family Child Care Home is licensed for eight children on first and second shift 0-12 years of age. The restrictions on your license are first and second shift care; maximum of five preschool children at any time and no more than two infants under age one. The 18-month compliance history prior to today’s visit was at 98%. Upon arrival, I was greeted by you, Ms. Joy Miller, and I stated the reason for my visit. I observed the children during free choice activities outdoors, hand-washing routines lunch and nap time. I observed positive interactions between you, your husband and the children. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". I monitored the outdoor play area and outdoor inspections. I monitored the emergency drill report. I monitored the program files, your file, and a portion of the children’s files. There are no new children enrolled since my last visit. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY” form. The following violation was observed during today’s visit. Violation Number Comment Rule 801 Bacteriological analysis indicating the water is free of bacteria had not been performed on a sample of water from each well used for the children's water supply every two years. Results were not kept on file in the home. The last test on file was from January 28, 2022. 10A NCAC 09 .1725(a)(1) TECHNICAL ASSITANCE: -The last well water test on file was from January 28, 2022. You stated that when you receive the water bill, they include the well water test results. You were unable to locate it during today’s visit. As soon as you receive the water analysis test place it the ring binder under the “Water Report” tab to ensure that you have the required documentation on file for review. CONSULTATION: -We discussed that your CPR/FA will expire at the end of this month. You and your husband have completed First Aid and CPR trainings, but both the American Health Care Academy and National CPR Foundation have not received approval as both agencies train their participants online only. I gave you a list of approved agencies and forwarded an email from Kimberly Cruz, Child Care Consultant, with additional information concerning CRP/FA training. -You stated that you would like to have someone come out from Smart Start Rowan to provide technical assistance as you prepare for the rated license assessment. You can contact Betty Trujillo, Early Education Program Lead, at (704) 603-3351 or btrujillo@smartstartrowan.org. You can also visit the North Carolina Rated License Assessment Project’s website: ncrlap.org. There are trainings and resources available for the Environmental Rating Scale (ERS) assessments. -You and your husband’s criminal record qualification letters will expire on December 13, 2024. You stated that you were aware of this. We discussed that you can start the process up to six months prior to the due date. -We discussed that you are required to monitor the EPR Plan annually. Add to your calendar as a reminder. Monitor it when you complete your Health Questionnaire or Professional Development Plan. Here is the link to access your EPR Plan: https://rmp.nc.gov/portal/portal.aspx#. You are also required to have a hard copy that is accessible at all times. -I gave you the “FCCH Additional Caregiver and Substitute File Checklist” If you would like to use your husband as an additional caregiver or substitute. -Your EPR plan needs to have the location of the Ready to Go File. A Ready to Go File means a collection of information on children, additional caregivers, and the facility, to utilize, if an evacuation occurs. The file will need to include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers. You have a copy of the “Ready to Go Kit Facility Checklist” developed by the NC Child Care and Safety Resource Center to use as a guide as well. REQUIRED RESPONSE: Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent reoccurrence of such violations which must be received by April 1, 2024. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor Erin Pickard at erin.pickard@dhhs.nc.gov. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2200 · Violation

Name of Operation: JOY'S TENDERLOVING HOME CARE Facility ID: 80000120 Consultant: CAROLYN CONLEY Operation Type: Family CC Home Case Number: Visit Date: 3/18/2024 Number Present: 4 Completed Date: 3/18/2024 Age: From 2 To 4 Total Minutes: 135 Time In: 10:45 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Family CC Home Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of this visit is to monitor compliance with applicable child care requirements. The purpose of this visit is to monitor compliance with applicable child care requirements. The last annual compliance visit was conducted on March 27, 2023. This family child care home has a five star license with an effective date of July 18, 2018. Your Family Child Care Home is licensed for eight children on first and second shift 0-12 years of age. The restrictions on your license are first and second shift care; maximum of five preschool children at any time and no more than two infants under age one. The 18-month compliance history prior to today’s visit was at 98%. Upon arrival, I was greeted by you, Ms. Joy Miller, and I stated the reason for my visit. I observed the children during free choice activities outdoors, hand-washing routines lunch and nap time. I observed positive interactions between you, your husband and the children. I used the "Annual Compliance Monitoring Checklist for Family Child Care Homes". I monitored the outdoor play area and outdoor inspections. I monitored the emergency drill report. I monitored the program files, your file, and a portion of the children’s files. There are no new children enrolled since my last visit. The following forms were completed during today’s visit: -“VERFICIATION OF REQUIRED INFORMATION FOR OPERTOR AND ADDITIONAL CAREGIVERS” -“FCCH OPERATOR'S STATEMENTS OF RESPONSIBILITY” form. The following violation was observed during today’s visit. Violation Number Comment Rule 801 Bacteriological analysis indicating the water is free of bacteria had not been performed on a sample of water from each well used for the children's water supply every two years. Results were not kept on file in the home. The last test on file was from January 28, 2022. 10A NCAC 09 .1725(a)(1) TECHNICAL ASSITANCE: -The last well water test on file was from January 28, 2022. You stated that when you receive the water bill, they include the well water test results. You were unable to locate it during today’s visit. As soon as you receive the water analysis test place it the ring binder under the “Water Report” tab to ensure that you have the required documentation on file for review. CONSULTATION: -We discussed that your CPR/FA will expire at the end of this month. You and your husband have completed First Aid and CPR trainings, but both the American Health Care Academy and National CPR Foundation have not received approval as both agencies train their participants online only. I gave you a list of approved agencies and forwarded an email from Kimberly Cruz, Child Care Consultant, with additional information concerning CRP/FA training. -You stated that you would like to have someone come out from Smart Start Rowan to provide technical assistance as you prepare for the rated license assessment. You can contact Betty Trujillo, Early Education Program Lead, at (704) 603-3351 or btrujillo@smartstartrowan.org. You can also visit the North Carolina Rated License Assessment Project’s website: ncrlap.org. There are trainings and resources available for the Environmental Rating Scale (ERS) assessments. -You and your husband’s criminal record qualification letters will expire on December 13, 2024. You stated that you were aware of this. We discussed that you can start the process up to six months prior to the due date. -We discussed that you are required to monitor the EPR Plan annually. Add to your calendar as a reminder. Monitor it when you complete your Health Questionnaire or Professional Development Plan. Here is the link to access your EPR Plan: https://rmp.nc.gov/portal/portal.aspx#. You are also required to have a hard copy that is accessible at all times. -I gave you the “FCCH Additional Caregiver and Substitute File Checklist” If you would like to use your husband as an additional caregiver or substitute. -Your EPR plan needs to have the location of the Ready to Go File. A Ready to Go File means a collection of information on children, additional caregivers, and the facility, to utilize, if an evacuation occurs. The file will need to include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers. You have a copy of the “Ready to Go Kit Facility Checklist” developed by the NC Child Care and Safety Resource Center to use as a guide as well. REQUIRED RESPONSE: Violations must be corrected immediately. You shall submit a written/typed, signed and dated statement to me at the address noted below or email me detailing how the violations were corrected with exact dates and details including how you plan to prevent reoccurrence of such violations which must be received by April 1, 2024. Failure to correct the violation(s) and send the written statement by the established deadline listed above may result in an unannounced follow-up visit or an administrative action may be recommended based on Child Care Rule 10A NCAC 09 .2200. Please continue to visit DCDEE’s website to get the latest information for child care at https://ncchildcare.ncdhhs.gov/. We appreciate all you are doing to serve the children and families of NC. If you have any questions, please contact me at: 704-594-0149 or carolyn.conley@dhhs.nc.gov. or my supervisor Erin Pickard at erin.pickard@dhhs.nc.gov. Carolyn Conley Child Care Consultant Regulatory Services Section/DHHS Division of Child Development and Early Education Post Office Box 835 Kannapolis, NC 28082-0835 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times