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Home › NC › Raleigh › Pam'S Loving Hands Child Development Center
417 Walton ST, Raleigh NC 27610 · License #92003540 · Center · Child Care Center
Not published by the state. Owners can add hours via profile claim.
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10A NCAC 09 .0601 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/16/2025 Number Present: 12 Completed Date: 9/16/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 11:50 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. This visit was in conjunction with a complaint allegation visit. The center currently operates with a 3-star license, operating at 25 sq. ft. inside, & ratios at .2818 (b). My visit was conducted with you, Ms. Edwards, Director/Owner. A checklist was used to note the requirements monitored. The children were observed playing outside and eating lunch. The children are housed in two (2) buildings located beside each other and share a playground. Food is prepared in building #2 (#413 Walton St.) and is delivered to building #1 (417 Walton St.). You stated no medications are currently at the facility. VERIFICATION OF RECORDS: *The center uses creative curriculum. *Last fire inspection=4-14-25 (send me your 2026 inspection within 5 days of completion) *Sanitation inspection=3-26-25 (forward all your 2025-2026 inspections to me within 5 days of completion. This includes all inspections such as superior, approval, disapproved, etc.) *The lead water test will be due 5-21-27. The last outdoor playground inspection was on 9-4-25 and Pam completed playground safety training on 10-13-18. *The EPR was last updated on 9-12-25. Pam completed EPR training on 4-8-17. *The center uses a 2014 Ford Econoline Van to transport children & the insurance was in compliance. The following violations were observed and must be corrected immediately. A corrective action letter must be emailed to michelle.ezzell@dhhs.nc.gov on or by 9-30-25. If you have any questions, contact me or my supervisor at Michele.Remington@dhhd.nc.gov Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One child's feeding schedule was not updated and signed by the parent. 10A NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The stage located on the playground had protruding nails and screws and the boards were coming up, causing a pinching hazard. 2. The gates were not closed leading to the office in building one (1). The Director, corrected this violation by closing the gates. 10A NCAC 09 .0601(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place or lockdown drill was not conducted in June 2025. .0604(u);.0302(d)(8) *****TECHNICAL ASSISTANCE/REMINDERS: ******* **CHILDREN’S FILES: *We discussed each child less than 15 months must have a signed, dated and current feeding schedule posted. **STAFF FILES: *Transfer the notes from the hard copy of your staff/training worksheets given to you today, to your electronic copy. Remember to add the date or put “yes” in section 7 of the staff/training worksheets. **PROGRAM RECORDS: *When children are combined in a classroom due to low enrollment or staff shortage, their names should be added to the attendance record, or the attendance record should be moved with the child. This is for safety reasons, if there’s a fire drill, attendance records must be taken outside with the children. **WALK THROUGH: *PLAYGROUND-The boards on the “stage” are coming up causing a pinching and tripping hazard. Nails/Screw are protruding and should be nailed/screwed down. *The office in building #1 is accessible to children and the gates to the office should be closed. *Before giving grapes to toddlers, they must be cut in half, the long way to prevent a choking hazard. *We discussed keeping a check on peeling paint inside and outside the building and making sure there’s no vegetation growing on the fence. *Trim the spray foam around the floor vents and electrical outlets. ****QRIS/Rated License Reminders***** *We discussed when staff are hired and/or staff complete additional college coursework, this information must be submitted to WORKS/WORKFORCE UNIT. Their education standards should be current in the database. For videos, forms and additional information on QRIS information, refer to DCDEE’s website and click on “what’s new”. *****CHILDCARE RULE AND LAW UPDATES***** *Childcare updates, NC childcare rules, laws and resources are located on DCDEE’s website www.ncchildcare.nc.gov. Michelle Ezzell, DCDEE Childcare Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Generated from this facility's specific inspection record
Data synced from North Carolina's child care licensing agency on Jul 9, 2026 · Report an error
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0902 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 9/16/2025 Number Present: 12 Completed Date: 9/16/2025 Age: From 4 To 5 Total Minutes: 110 Time In: 11:50 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. This visit was in conjunction with a complaint allegation visit. The center currently operates with a 3-star license, operating at 25 sq. ft. inside, & ratios at .2818 (b). My visit was conducted with you, Ms. Edwards, Director/Owner. A checklist was used to note the requirements monitored. The children were observed playing outside and eating lunch. The children are housed in two (2) buildings located beside each other and share a playground. Food is prepared in building #2 (#413 Walton St.) and is delivered to building #1 (417 Walton St.). You stated no medications are currently at the facility. VERIFICATION OF RECORDS: *The center uses creative curriculum. *Last fire inspection=4-14-25 (send me your 2026 inspection within 5 days of completion) *Sanitation inspection=3-26-25 (forward all your 2025-2026 inspections to me within 5 days of completion. This includes all inspections such as superior, approval, disapproved, etc.) *The lead water test will be due 5-21-27. The last outdoor playground inspection was on 9-4-25 and Pam completed playground safety training on 10-13-18. *The EPR was last updated on 9-12-25. Pam completed EPR training on 4-8-17. *The center uses a 2014 Ford Econoline Van to transport children & the insurance was in compliance. The following violations were observed and must be corrected immediately. A corrective action letter must be emailed to michelle.ezzell@dhhs.nc.gov on or by 9-30-25. If you have any questions, contact me or my supervisor at Michele.Remington@dhhd.nc.gov Violation Number Comment Rule 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). One child's feeding schedule was not updated and signed by the parent. 10A NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. The stage located on the playground had protruding nails and screws and the boards were coming up, causing a pinching hazard. 2. The gates were not closed leading to the office in building one (1). The Director, corrected this violation by closing the gates. 10A NCAC 09 .0601(a) 1811 Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. A shelter-in-place or lockdown drill was not conducted in June 2025. .0604(u);.0302(d)(8) *****TECHNICAL ASSISTANCE/REMINDERS: ******* **CHILDREN’S FILES: *We discussed each child less than 15 months must have a signed, dated and current feeding schedule posted. **STAFF FILES: *Transfer the notes from the hard copy of your staff/training worksheets given to you today, to your electronic copy. Remember to add the date or put “yes” in section 7 of the staff/training worksheets. **PROGRAM RECORDS: *When children are combined in a classroom due to low enrollment or staff shortage, their names should be added to the attendance record, or the attendance record should be moved with the child. This is for safety reasons, if there’s a fire drill, attendance records must be taken outside with the children. **WALK THROUGH: *PLAYGROUND-The boards on the “stage” are coming up causing a pinching and tripping hazard. Nails/Screw are protruding and should be nailed/screwed down. *The office in building #1 is accessible to children and the gates to the office should be closed. *Before giving grapes to toddlers, they must be cut in half, the long way to prevent a choking hazard. *We discussed keeping a check on peeling paint inside and outside the building and making sure there’s no vegetation growing on the fence. *Trim the spray foam around the floor vents and electrical outlets. ****QRIS/Rated License Reminders***** *We discussed when staff are hired and/or staff complete additional college coursework, this information must be submitted to WORKS/WORKFORCE UNIT. Their education standards should be current in the database. For videos, forms and additional information on QRIS information, refer to DCDEE’s website and click on “what’s new”. *****CHILDCARE RULE AND LAW UPDATES***** *Childcare updates, NC childcare rules, laws and resources are located on DCDEE’s website www.ncchildcare.nc.gov. Michelle Ezzell, DCDEE Childcare Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2703 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 6/9/2025 Number Present: 18 Completed Date: 6/9/2025 Age: From 0 To 12 Total Minutes: 190 Time In: 10:30 AM Time Out: 01:40 PM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to conduct a routine unannounced visit. My visit was conducted with you, Pamela Edwards, Director. The facility currently operates with a 3-star license, operating at 25 sq. ft. inside & at ratios in rule .2818 (b). The children are cared for in two (2) buildings located beside each other and share a playground. You assisted me during my walk-through. I conducted a partial assessment monitoring for safety issues, supervision, capacity, discipline, posted documents, permit restrictions, program records; One new staff file was monitored & I spot checked additional staff files for completion of CPR/1st Aid, SIDS, BSAC, Health & Safety Trainings & CBC’s. The center has a 2014 Ford van to transport children. The insurance will expire 11-12-25. The children were observed playing outside and preparing for a nap. ***Verification of Records & Training*** *The last sanitation inspection was on 3-26-25. *The last fire inspection was on 4-14-25. The center is licensed for 1st and 2nd shifts. Mr. Grady, fire inspector did not check “approved for daytime and night care” section on the bottom of DCDEE’s fire inspection form. Pam contacted Mr. Grady, and he came by and corrected the form. *The last fire drill was on 5-5-25 & lockdown drill on 3-3-25. *The last playground inspection was on 6-2-25 by Pamela Edwards. *The lead water test was completed on 5-21-24 & will expire 5-1-27. The following violations were observed. Technical Assistance was offered on how to correct the violations cited and how to maintain compliance. To maintain compliance with NC laws and rules regarding childcare operation, the following violations must be corrected immediately. Please email a signed and dated corrective action letter BY 6-23-25 to michelle.ezzell@dhhs.nc.gov Violation Number Comment Rule 508 Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. Allergy lists did not document what the child was allergic to. .0901(g) 612 Each child's bed, cot, or 2" mat was not individually assigned and identified. Two classrooms did not have an updated cot list. 15A NCAC 18A .2821(b) & (c) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Two employees did not have documentation on file that orientation training was received within the required time frame. .1101(a) 1048 All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One employee did not have proof of 1st Aid on file. .1102(c) 1049 All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One employee did not have proof of CPR on file. .1102(d) 1067 Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Two employees did not have documentation on file that orientation training was received within the required time frame. .1101(a)(b) Technical Assistance for the violations cited: *Orientation- Two staff (BF & KS) did not have proof of orientation training within the required time frame. Staff qualifications and training requirements are essential for adults who interact with and teach children. These requirements protect children in childcare facilities by ensuring these facilities provide a physically safe and healthy environment where the developmental needs of children are met and where children are cared for by qualified staff. Each staff member shall receive 16 hours of orientation within the first 6 weeks of employment. Six of the hours are required to be completed within the first two weeks of employment. When documenting orientation, please ensure that all required information is entered onto the form. You can conduct orientation training as a group with new staff instead of one on one. Ensure you and applicable staff members reflect the date, hours, and signature on the orientation training form. *CPR & 1St Aid Training: One staff (BE) did not have proof of CPR & 1st Aid training. a. Must be approved agency & completed within 90 days of hire and every 2 years or earlier. b. Face-to-face only; no on-line or blended courses c. Counts towards Health & Safety Training d. Renew every two years before the expiration date on the certification card (does not count towards on-going training hours) e. At least one person with current CPR/First Aid must be on-site at all times. If transporting children a staff member with current CPR/First must be in the vehicle. *COT LISTS: Each enrolled child that takes a nap must be assigned a cot. The cot chart must be posted and current. *ALLERGY LISTS: Children's special diets or food allergies shall be posted where they can be seen in the food preparation area and in the child's eating area. We discussed allergy lists should list the child’s 1st and last name and what the child is allergic to. I suggested adding a photo of the child, a date at the bottom of the list and having a master list for the entire center, in case a child is moved to another classroom. The food required by special diets for medical, religious, or cultural reasons, or parental preferences, may be provided by the center or may be brought to the center by the parents. If the diet is prescribed by a health care professional, a statement signed by the health care professional shall be on file at the center and written instructions shall be provided by the child's parent, health care professional, or a licensed dietitian/nutritionist. If the diet is not prescribed by a health care professional, written instructions shall be provided by the child's parent and shall be on file at the center. **************Technical Assistance: ***************** *We discussed the transportation & field trip requirements in detail. Rule .1003, .2500, .0801, .1004, .1005, .0512, .2507 *We discussed Rule .0102, rules for volunteers. ***ABCMS-The ABCMS portal must be completed immediately. In May 2025, I offered a director’s meeting and Serena Luke (serena.luke@dhhs.nc.gov), with the CBC department reviewed step-by-step instructions with the Directors. Linking Criminal Background Checks – Staff need to log into the Criminal Background Check Portal on the DCDEE website and link to the facility license number. It is important to do this so staff at DCDEE can contact the facility if a random criminal history check uncovers a staff member with a criminal charge or conviction working in a childcare facility. It is also a way for staff at the CBC Unit to keep you updated of the status of out-of-state checks if a new employee has a Provisional Qualification. Instructions on how to link to the facility was discussed with you and emails and newsletters have been sent to you. In the future, new staff need to link within five days of hire or transfer to your center. Review Criminal History Record Check Requirements for Child Care Centers in the NC Child Care Requirements 10A NCAC 09 .2703. If you have any questions regarding the criminal background check process, dial 919-814-6401and ask for the criminal background unit. ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS the facility has. I highly recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org Michelle Ezzell, Licensing Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0606 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 11/5/2024 Number Present: 32 Completed Date: 11/5/2024 Age: From 1 To 5 Total Minutes: 140 Time In: 10:40 AM Time Out: 01:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. The center currently operates with a 3-star license, operating at 25 sq. ft. inside, & ratios at .2818 (b). My visit was conducted with you, Ms. Edwards, Director/Owner. A checklist was used to note the requirements monitored. The children were observed playing outside and eating lunch. The children are housed in two (2) buildings located beside each other and share a playground. Food is prepared in building #2 (#413 Walton St.) and is delivered to building #1 (417 Walton St.). You stated no medications are currently at the facility. VERIFICATION OF RECORDS: *The center uses creative curriculum. *Last fire inspection=4-26-24 (send me your 2025 inspection within 5 days of completion) *Sanitation inspection=8-12-24 (forward me all your 2024-2025 inspections within 5 days of completion. This includes all inspections such as superior, approval, disapproved, etc.) *The lead water test will be due 5-21-27. *The EPR was last updated on 9-16-24. Pam completed EPR training on 4-8-17. *The center uses a 2014 Ford Econoline Van to transport children & the insurance is in compliance. The following violation was observed and must be corrected immediately. A corrective action letter must be emailed to michelle.ezzell@dhhs.nc.gov on or by 11-19-24. If you have any questions, contact me or my supervisor at Michele.Remington@dhhd.nc.gov Violation Number Comment Rule 893 A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One infant did not have a safe sleep policy on file. 10A NCAC 09 .0606(c) **CHILDREN’S FILES: *We discussed each infant must have a signed and dated safe sleep policy on file before the infants first day of care. **STAFF FILES: *Transfer the notes from the hardcopy of your staff/training worksheets given to you today, to your electronic copy. *Any staff that works with school-age children must have BSAC training within 4 months of hire or taking the position. **PROGRAM RECORDS: *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. ****Rated License Reminders***** *We discussed when staff are hired and/or staff completes additional college coursework, this information must be submitted to WORKS/WORKFORCE UNIT. Their education standards should be current in the database. ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS the facility has. I highly recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org *****CHILDCARE RULE AND LAW UPDATES***** *Childcare updates, NC childcare rule, laws and resources are located on DCDEE’s website www.ncchildcare.nc.gov. Michelle Ezzell, DCDEE Childcare Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0801 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 3/12/2024 Number Present: 27 Completed Date: 3/12/2024 Age: From 1 To 10 Total Minutes: 135 Time In: 09:45 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. The center currently operates with a 3-star license, operating at 25 sq. ft. inside, & ratios at .2818 (b). My visit was conducted with you, Ms. Edwards, Director. A checklist was used to note the requirements monitored. The children were observed playing outside. The children are housed in two (2) buildings located beside each other and share a playground. Food is prepared in building #2 (#413 Walton St.) and is delivered to building #1 (417 Walton St.). You stated no medications are currently at the facility. VERIFICATION OF RECORDS: *The center uses creative curriculum. *Last fire inspection=5-1-23 (send me your 2024 inspection within 5 days of completion) *Sanitation inspection=11-30-23 (forward me all your 2024 inspections within 5 days of completion. This includes all inspections such as superior, approval, disapproved, etc.) *The last water test for Lead will be due on 6-22-24. We discussed how to get an updated water test and asbestos test completed. *The EPR was last updated on 5-1-23. Pam completed EPR training on 4-8-17. *The center uses a 2014 Ford Econoline Van to transport children. The following violations were observed and must be corrected immediately. A corrective action letter must be emailed to michelle.ezzell@dhhs.nc.gov on or by 3-26-24. If you have any questions, contact me or my supervisor at Michele.Remington@dhhd.nc.gov Violation Number Comment Rule 1303 Application was not signed by the parent. A child's application was not signed by the parent. 10A NCAC 09 .0801(a) 1311 Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. One child's emergency information has not been updated since January 2023. .0802(c) 1908 A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's shaken baby statement did not have a parent's signature on the form. .0608(b)(1-6) *****TECHNICAL ASSISTANCE/REMINDERS: ******* **CHILDREN’S FILES: *We discussed the children’s emergency information must be updated annually and/or when changes occur. *The shaken baby statement must be signed by the child’s parent/guardian. *The child’s application must be signed by the child’s parent/guardian. **STAFF FILES: *Transfer the notes from the hardcopy of your staff/training worksheets given to you today, to your electronic copy. **PROGRAM RECORDS: *The word DRAFT was on your EPR plan, go back into the plan and make sure all the required questions are completed. *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. ****Rated License Reminders***** *Your rated license falls under COHORT #2, which means your planning year is from 7-1-24 to 6-30-25 and your reassessment year is between 7-1-25 to 6-30-26. *We discussed when staff are hired and/or staff completes additional college coursework, this information must be submitted to WORKS/WORKFORCE UNIT. Their education standards should be current in the database. ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS the facility has. I highly recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org *****CHILDCARE RULE AND LAW UPDATES***** *Childcare updates, NC childcare rule, laws and resources are located on DCDEE’s website www.ncchildcare.nc.gov. Michelle Ezzell, DCDEE Childcare Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .2818 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: PAMELIA CARMON Operation Type: Center Case Number: 1023-038A Visit Date: 11/29/2023 Number Present: 36 Completed Date: 11/29/2023 Age: From 0 To 11 Total Minutes: 55 Time In: 03:35 PM Time Out: 04:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Christina Meadows, Assistant Director spoke with me today. Pamela Edwards, Director and Michelle Ezzell, Child Care Consultant were consulted on the phone. I was unaccompanied during the walk-through of the facility. Limited monitoring of child care requirements occurred during today’s visit. The following violations were observed and/or confirmed during today’s visit. Violation Number Comment Rule 1756 Enhanced staff/child ratios and group sizes were not met. There were sixteen children, ages three - eleven with one caregiver. 10A NCAC 09 .2818 All violations documented above must be corrected immediately. A written, dated, and signed letter of compliance must be submitted to me within one week, by 12/6/23, describing how and when the violations were corrected and how compliance will be maintained in the future. The letter of compliance should be emailed or mailed to pamelia.carmon@dhhs.nc.gov. You may contact me Pamelia Carmon, Investigations Consultant at 919-280-2252, or pamelia.carmon@dhhs.nc.gov or Sheronda Harris, Investigations Supervisor at Sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.
10A NCAC 09 .0802 · Violation
Name of Operation: PAM'S LOVING HANDS CHILD DEVELOPMENT CENTER Facility ID: 92003540 Consultant: MICHELLE EZZELL Operation Type: Center Case Number: Visit Date: 10/11/2023 Number Present: 27 Completed Date: 10/11/2023 Age: From 0 To 5 Total Minutes: 285 Time In: 09:30 AM Time Out: 02:15 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to monitor compliance during your annual compliance visit. Your last annual compliance was on 11-1-22. The center currently operates with a 3-star license, operating at 25 sq. ft. inside, & ratios at .2818 (b). My visit was conducted with you, Ms. Edwards, Director. Michele Remington, Wake County Child Care Supervisor, was present during our visit. A checklist was used to note the requirements monitored. The children were observed playing outside. The children are housed in two (2) buildings located beside each other and share a playground. Food is prepared in building #2 (#413 Walton St.) and is delivered to building #1 (417 Walton St.). You stated no medications are currently at the facility. VERIFICATION OF RECORDS: *The center uses creative curriculum. *Last fire inspection=5-1-23 (send me your 2024 inspection within 5 days of completion) *Sanitation inspection=4-25-23 (forward me all your 2023-24 inspections within 5 days of completion. This includes all inspections such as superior, approval, disapproved, etc.) *The EPR was last updated on 5-1-23. Pam completed EPR training on 4-8-17. *The center uses a 2014 Ford Econoline Van to transport children. The following violations were observed and must be corrected immediately. A corrective action letter must be emailed to michelle.ezzell@dhhs.nc.gov on or by 10-25-23. If you have any questions, contact me or my supervisor at Michele.Remington@dhhd.nc.gov Violation Number Comment Rule 858 Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic Ziploc bags were accessible to children under three years old in several classrooms. .0604(q) 862 The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Seven employees did not have proof that the EMC was reviewed with them annually. 10A NCAC 09 .0802(a) 1035 Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. Several staff members did not have an updated annual emergency information form on file. .0701(a) 1045 New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three staff did not have documentation on file that orientation training was received within the required timeframe. .1101(a) 1824 The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Several staff did not have documentation that the EPR Plan was reviewed with them annually. .0607(e) 1890 Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Several staff members did not have an annual updated health questionnaire on file. .0701(d) *****TECHNICAL ASSISTANCE/REMINDERS: ******* **CHILDREN’S FILES: We discussed adding a signature page to avoid missing any forms and to cut down on paper. **STAFF FILES: *We discussed the following documents listed on the staff/training worksheets that must be updated/reviewed annually: #8 (Staff Dev. Plan/Annual Staff Evaluation), #11 (Staff’s Health Questionnaire & emergency Information), #25 (EPR annual training), and #26 (EMC plan). A suggestion was made to complete these at a staff meeting. *Staff orientation training must be started within the 1st 2 weeks of employment & completed within the 1st 6 weeks. *Transfer the notes from the hardcopy of your staff/training worksheets to your electronic copy. **PROGRAM RECORDS: *The word DRAFT was on your EPR plan, go back into the plan and make sure all the required questions are completed. *Remember to continue to update your Emergency Preparedness and Response (EPR) Plan every year and print out the cover page showing the current date. Also, print the pages you made changes to. Failure to log onto the website may result in losing your entire EPR plan. For NCID questions call 919-814-6326 or 919-754-6000. **WALK-THROUGH: *Plastic bags such as Ziploc bags cannot be accessible to children 3 years old and younger. We discussed using containers or lingerie bags instead of plastic bags to hold items that were currently in plastic bags. *Lesson plans must have a date or labeled by week 1-4. *Cribs must be labeled with the child’s name and if the infant can/cannot roll. *Feeding schedules are for children 15 months and under and should be posted. *We discussed what documents need to be posted only one time in the building vs. numerous times throughout the building. ****Rated License Reminders***** *Your rated license falls under COHORT #2, which means your planning year is from 7-1-24 to 6-30-25 and your reassessment year is between 7-1-25 to 6-30-26. *We discussed when staff are hired and/or staff completes additional college coursework, this information must be submitted to WORKS/WORKFORCE UNIT. Their education standards should be current in the database. ****Early Educator Certificate (EEC) **** The EEC certificate is optional for staff. Although, it may increase staff’s education points and may help keep or increase the number of STARS the facility has. I highly recommend you contact the NC Institute for Child Development Professionals website at http://ncicdp.org/certification-licensure/certification or by contacting the EEC office at 919-942-7442 or info@nceec.org *****CHILDCARE RULE AND LAW UPDATES***** *Childcare updates, NC childcare rule, laws and resources are located on DCDEE’s website www.ncchildcare.nc.gov. Michelle Ezzell, DCDEE Childcare Consultant 919-819-9304 If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times
Open Not marked corrected in the state record
Category: supervision. Open / not marked corrected.