G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: NICOLE MILLER Operation Type: Center Case Number: 0724-110A Visit Date: 2/24/2025 Number Present: 5 Completed Date: 2/24/2025 Age: From 0 To 5 Total Minutes: 90 Time In: 01:00 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Kaila Hardin, assistant director, accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Hardin. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two staff members were responsible for twelve children in the infant classroom. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member in the infant classroom moved two different children from one place to another by placing their hand on the child's upper arm and lifting the child from the floor. G.S. 110-91(10) You may contact me, Nicole Miller, Investigations Consultant, at 919-397-8451 or Nicole.p.miller@dhhs.nc.gov. Ms. Sheronda Harris, Supervisor, may be contacted at sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: NICOLE MILLER Operation Type: Center Case Number: 0724-110A Visit Date: 2/24/2025 Number Present: 5 Completed Date: 2/24/2025 Age: From 0 To 5 Total Minutes: 90 Time In: 01:00 PM Time Out: 02:30 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of this unannounced visit was to follow-up regarding allegations of violations of child care requirements at this child care facility. Kaila Hardin, assistant director, accompanied me during a walk-through of the facility. During the visit, I spoke with Ms. Hardin. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. Two staff members were responsible for twelve children in the infant classroom. GS 110-91(7);.0713(a-d) 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member in the infant classroom moved two different children from one place to another by placing their hand on the child's upper arm and lifting the child from the floor. G.S. 110-91(10) You may contact me, Nicole Miller, Investigations Consultant, at 919-397-8451 or Nicole.p.miller@dhhs.nc.gov. Ms. Sheronda Harris, Supervisor, may be contacted at sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0601 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 72 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit after a provisional admin action. Upon arrival I was greeted by the Director Adrienne Branch and she assisted me during the visit. I completed a general walk through of seven (7) classrooms. At the time of visit, there were a total of 72 children present. The children were observed in routine care, playing with materials, playing in centers, drawing with crayons, reading books, and playing a tossing game. I observed the infants enjoying tummy, freely crawling through the room and one infant drinking a bottle. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. I reviewed the NC Secretary of State's website and observed that the owner is listed as current/active. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. I reviewed a selection of staff and children files. A checklist was used to note the requirements I monitored today. I left a copy of the checklist at the end of the visit. ANNUAL IN-SERVICE TRAININGS This provider’s annual in-service calendar dates are January 1-December 31st. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Two (2) classrooms did not have current lesson/activity plans posted. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In the Inf B classroom two (2) children did not have a feeding schedule posted. 10A NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In the front lobby next to the director's office there was a coffee machine with hot coffee. This area is accessible to children. 10A NCAC 09 .0601(a) Please mail or email your letter of compliance by January 22, 2025. The letter must address the violations and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 93%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE **When I arrived, I observed a coffee pot in the front lobby. I touched the pot and the coffee was hot. There was a child up front with the director and the coffee maker was within reach of the child. You stated that you do not put the coffee out until 9:30am or after because usually all the children have arrived for the day. Please remove the coffee maker since children have access to the lobby area and it is a burn hazard. >>I reviewed your last sanitation inspection and it also noted the coffee maker in the lobby and stated that it be removed. ***Please be sure that all infants 15 months and under have a feeding schedule posted in their classroom. Two infants in Inf B did not have feeding schedules posted. **Each classroom must have a current lesson plan complete and posted. In two (2) classrooms the lesson plans were not current; one was dated September and the other was dated November. RATE LICENSE DISCUSSION ** We discussed the closing of the administrative action and reinstated their license. Since the facility is in hold harmless, they chose to reinstate their previous four star license. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 72 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit after a provisional admin action. Upon arrival I was greeted by the Director Adrienne Branch and she assisted me during the visit. I completed a general walk through of seven (7) classrooms. At the time of visit, there were a total of 72 children present. The children were observed in routine care, playing with materials, playing in centers, drawing with crayons, reading books, and playing a tossing game. I observed the infants enjoying tummy, freely crawling through the room and one infant drinking a bottle. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. I reviewed the NC Secretary of State's website and observed that the owner is listed as current/active. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. I reviewed a selection of staff and children files. A checklist was used to note the requirements I monitored today. I left a copy of the checklist at the end of the visit. ANNUAL IN-SERVICE TRAININGS This provider’s annual in-service calendar dates are January 1-December 31st. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Two (2) classrooms did not have current lesson/activity plans posted. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In the Inf B classroom two (2) children did not have a feeding schedule posted. 10A NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In the front lobby next to the director's office there was a coffee machine with hot coffee. This area is accessible to children. 10A NCAC 09 .0601(a) Please mail or email your letter of compliance by January 22, 2025. The letter must address the violations and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 93%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE **When I arrived, I observed a coffee pot in the front lobby. I touched the pot and the coffee was hot. There was a child up front with the director and the coffee maker was within reach of the child. You stated that you do not put the coffee out until 9:30am or after because usually all the children have arrived for the day. Please remove the coffee maker since children have access to the lobby area and it is a burn hazard. >>I reviewed your last sanitation inspection and it also noted the coffee maker in the lobby and stated that it be removed. ***Please be sure that all infants 15 months and under have a feeding schedule posted in their classroom. Two infants in Inf B did not have feeding schedules posted. **Each classroom must have a current lesson plan complete and posted. In two (2) classrooms the lesson plans were not current; one was dated September and the other was dated November. RATE LICENSE DISCUSSION ** We discussed the closing of the administrative action and reinstated their license. Since the facility is in hold harmless, they chose to reinstate their previous four star license. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 1/8/2025 Number Present: 72 Completed Date: 1/8/2025 Age: From 0 To 5 Total Minutes: 225 Time In: 10:00 AM Time Out: 01:45 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit after a provisional admin action. Upon arrival I was greeted by the Director Adrienne Branch and she assisted me during the visit. I completed a general walk through of seven (7) classrooms. At the time of visit, there were a total of 72 children present. The children were observed in routine care, playing with materials, playing in centers, drawing with crayons, reading books, and playing a tossing game. I observed the infants enjoying tummy, freely crawling through the room and one infant drinking a bottle. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. I reviewed the NC Secretary of State's website and observed that the owner is listed as current/active. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. I reviewed a selection of staff and children files. A checklist was used to note the requirements I monitored today. I left a copy of the checklist at the end of the visit. ANNUAL IN-SERVICE TRAININGS This provider’s annual in-service calendar dates are January 1-December 31st. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. Two (2) classrooms did not have current lesson/activity plans posted. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In the Inf B classroom two (2) children did not have a feeding schedule posted. 10A NCAC 09 .0902(a) 807 A safe indoor and outdoor environment was not provided for the children. In the front lobby next to the director's office there was a coffee machine with hot coffee. This area is accessible to children. 10A NCAC 09 .0601(a) Please mail or email your letter of compliance by January 22, 2025. The letter must address the violations and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 93%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE **When I arrived, I observed a coffee pot in the front lobby. I touched the pot and the coffee was hot. There was a child up front with the director and the coffee maker was within reach of the child. You stated that you do not put the coffee out until 9:30am or after because usually all the children have arrived for the day. Please remove the coffee maker since children have access to the lobby area and it is a burn hazard. >>I reviewed your last sanitation inspection and it also noted the coffee maker in the lobby and stated that it be removed. ***Please be sure that all infants 15 months and under have a feeding schedule posted in their classroom. Two infants in Inf B did not have feeding schedules posted. **Each classroom must have a current lesson plan complete and posted. In two (2) classrooms the lesson plans were not current; one was dated September and the other was dated November. RATE LICENSE DISCUSSION ** We discussed the closing of the administrative action and reinstated their license. Since the facility is in hold harmless, they chose to reinstate their previous four star license. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .2201 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 7/30/2024 Number Present: 74 Completed Date: 7/30/2024 Age: From 0 To 5 Total Minutes: 130 Time In: 10:45 AM Time Out: 12:55 PM Time In: Time Out: List to Use: Center Type Of Visit: Admin Action Follow-Up Lic Announced/Unannounced: Unannounced The purpose of today’s unannounced visit was to verify compliance with the Corrective Action Plan included in the PROVISIONAL LICENSE issued by the Division of Child Development and Early Education to this facility on June 10, 2024. The visit summary was completed on site and reviewed with Lead Teacher, Tamara Gaynor, at the conclusion of the visit. The director and assistant director were off today. I completed a general walk through of seven (7) classrooms. The children were observed playing with materials, engaging in circle time, coloring, playing outside and the infants were enjoying tummy time and free play. During this Administrative Action Follow-up visit, a partial monitoring of Child Care Requirements was conducted, monitoring all classrooms. The monitoring included the center's License and Permit Restrictions, Adequate Approved Space, Staff/Child Ratios, Supervision, CPR/First Aid training, and program records. I reviewed two (2) new teacher files and all required information was present and accurate. One (1) violation of childcare requirements was cited during today’s visit however the violation was corrected. Violation Number Comment Rule 1948 Following the issuance of any administrative action the operator did not post the administrative action, cover letter, and/or corrective action plan, if applicable, in a location visible to parents and visitors near the entrance of the child care facility during the pendency of an appeal and/or throughout the effective time period of the administrative action. (Applicable to administrative actions after 2/1/19). The current action was not posted in the notebook on the table at the front door. 10A NCAC 09 .2201(i)(1-4) COMPLIANCE HISTORY Prior to today's visit, the Compliance History Score for the center was 90%. According to NC General Statute 110-90 (4)(d) all facilities must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months. REVIEW OF ADMINISTRATIVE ACTION The director received the Administrative Action on June 10, 2024. The Administrative Action and its Corrective Action Plan was discussed with the assistant director during an administrative action follow up visit on 6/24/24. and in its entirety during a visit on March 5, 2024. We discussed the action during today’s visit. During this time, periodic visits may be made to your center to monitor for compliance with the NC Child Care Licensing Requirements and completion of the items of your Corrective Action Plan. These visits will be unannounced. CORRECTIVE ACTION PLAN PROGRESS The following items from your Corrective Action Plan were monitored during today's visit and their status is as follows: Parent/Guardian Notification The administrative action, cover letter and Corrective Action Plan was posted on the parent table where it is visible to parents and visitors at the entrance of the facility. This information must be posted for six months (12/10/2024) The action was NOT posted for parent to see. Ms. Gaynor posted the action while I was present during the visit and reminded her that it must be posted. Item #1 The child care operator shall maintain compliance at all times with all applicable child care requirements. Item #2 Within three (3) weeks after this Notice is received Adrienne Branch, administrator, shall contact Dr. Charlene Day to arrange for training regarding staff/child ratios, professionalism and effective communication. All staff members, including administrative, full-time, part-time, auxiliary, substitute, and volunteer staff shall participate in the mandatory training. Within three (3) days of the training, documentation shall be submitted to Elizabeth Lester, Child Care Consultant. Documentation of the training shall include an attendance roster with the printed names and signatures of each staff member in attendance, the date, time, and length ofthe training. All documentation shall be maintained in facility files for review by the representative of the Division of Child Development and Early Education upon request. **This item was completed 7/8/24. Item #3 3. Within four (4) weeks after this notice is received, Ms. Branch shall develop a written plan to conduct a Time Study that is no less than two (2) weeks in duration that assesses the children’s arrival and departure times to determine if adjustments need to be made to the current staffing schedules. The written plan shall be submitted to Ms. Lester for approval. Ms. Lester shall notify Ms. Branch, orally and in writing, as to whether the written plan is approved or if modifications are needed. Once approved, the written plan shall be immediately implemented and permanently incorporated into the facility’s operating procedures. I was not able to monitor this CAP Item due to the director absence. TECHNICAL ASSISTANCE **I remind you that the administrative action must be posted and visible to parents and visitors until 12/10/24. >>I reviewed and documented the current teacher and classroom schedule. You stated that the director is interviewing for new staff since you have recently lost two teachers. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

G.S. 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: NICOLE MILLER Operation Type: Center Case Number: 0724-110A Visit Date: 7/10/2024 Number Present: 66 Completed Date: 7/10/2024 Age: From 0 To 5 Total Minutes: 300 Time In: 12:09 PM Time Out: 05:09 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kaila Hardin, assistant director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Hardin, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member failed to respond to a child who was crying after the child sustained injuries to their forehead. G.S. 110-91(10) 904 Child was handled roughly. A staff member who was responsible for a group of one-year-old children during nap time, repeatedly forced a child's head down into their cot, hitting the child's head on the hard plastic edge, causing a contusion and marks to the child's forehead. .1803(a)(1) 1810 There was a substantiation of child maltreatment. On 7/31/24, the Department of Child Development and Early Education determined child maltreatment occurred regarding a physical injury of a one-year-old child. GS 110-105.6(a) You may contact me, Nicole Miller, Investigations Consultant, at 919-397-8451 or Nicole.p.miller@dhhs.nc.gov. Ms. Sheronda Harris, Supervisor, may be contacted at sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-105 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: NICOLE MILLER Operation Type: Center Case Number: 0724-110A Visit Date: 7/10/2024 Number Present: 66 Completed Date: 7/10/2024 Age: From 0 To 5 Total Minutes: 300 Time In: 12:09 PM Time Out: 05:09 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of this unannounced visit was to investigate allegations of violations of child care requirements at this child care facility. Kaila Hardin, assistant director, accompanied me during a walk-through of the facility. During the visit, I discussed the allegations with Ms. Hardin, and additional staff members. Limited monitoring of child care requirements occurred during today’s visit. Violation Number Comment Rule 902 Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member failed to respond to a child who was crying after the child sustained injuries to their forehead. G.S. 110-91(10) 904 Child was handled roughly. A staff member who was responsible for a group of one-year-old children during nap time, repeatedly forced a child's head down into their cot, hitting the child's head on the hard plastic edge, causing a contusion and marks to the child's forehead. .1803(a)(1) 1810 There was a substantiation of child maltreatment. On 7/31/24, the Department of Child Development and Early Education determined child maltreatment occurred regarding a physical injury of a one-year-old child. GS 110-105.6(a) You may contact me, Nicole Miller, Investigations Consultant, at 919-397-8451 or Nicole.p.miller@dhhs.nc.gov. Ms. Sheronda Harris, Supervisor, may be contacted at sheronda.harris@dhhs.nc.gov. Thank you for your time. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: 0424-439L Visit Date: 5/16/2024 Number Present: 57 Completed Date: 5/16/2024 Age: From 0 To 5 Total Minutes: 185 Time In: 08:40 AM Time Out: 11:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Complaint follow up visit due to violations cited a complaint follow up visit conducted 9/12/23. Upon arrival I was greeted by director Adrieene Branch. I completed a walk-through of the facility. At the time of visit, there were a total of children present. The children were observed playing with materials in centers, and participating in circle time. -I completed a walk-through of the center and the classrooms were in the required staff/child ratios. The teachers were signing children in on the Child Supervision Record (CSR) form and interacting with the children. -I asked to review the CSRs for this week. I reviewed May 13, 14, and 15. I determined that on May 13, 2024 between 7:42am and 8:00am am the Toddler one (1) classroom was out of ratio. There were eleven (11) one year old children with one (1) staff member present. Additionally, it was determined that the classroom for twos and threes was also out of staff/child ratio. There were fifteen (15) two- and three-year-olds with one staff member. I spoke to each staff member and they confirmed that the CSR was correct. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. The following violation was observed and documented: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On May 13, 2024 the classrooms for one year olds and two/three year olds were out of the required staff/child ratios as documented on the center's CSRs. GS 110-91(7);.0713(a-d) TECHNICAL ASSISTANCE **During today’s visit we discussed the center’s schedule and arrival times of the staff. I suggested hiring early morning floaters. Ms. Branch stated that she has hired a full time infant teacher which will free up the part time 7am-1pm staff member that has been helping in the infant classroom. **Mrs. Branch stated that she has one new staff member stating once she has her TB test completed and read. She also has interviews set-up. **I recommended finding a trainer to come in and re-train staff on staff/child ratios, supervision and overall classroom management. I suggested Alicia Fink because she has many training courses pertaining to classroom and leadership management. I printed Alicia’s calendar and left a copy with Mrs. Branch. ****We discussed the Child Supervision Record (CSR). During my review of the CSR it appears staff are not in the required staff/child ratios more often than not because staff put the children on their assigned classroom’s CSR even if the children are with a staff member in a different classroom. For example, there were 5 toddlers in the toddler classroom with one teacher and 3 toddlers in the two’s classroom with another teacher but all eight children are signed in on the toddler 2 classroom CSR. I told Mrs. Branch that is ok to put the one year on the two year’s CSR as long as they are following the one year old staff/child ratios. **I asked how staff let administrators know that they are out of ratio and you stated that you are usually in the prek classroom which is open to the whole center and the teachers can call down the hallway to you. >>I stated staff/child ratios and supervision should be the number 1 and 2 priorities then other classroom responsibilities will fall into place, such as curriculum, activities and personal care routines. You stated that you agree and that you are trying really hard to coach staff when they call out. You stated that you will work with staff when they need time off to help the call outs. >>Lastly, I reiterated that if you determine that you do not have enough staff you can not accept more children or send children home. You stated that you had to close a classroom because you did not have enough staff. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. Additionally, my supervisor’s contact information is Michele Remington Licensing Supervisor; Office: 919-819-9355 or via email michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: 0424-439L Visit Date: 5/6/2024 Number Present: 49 Completed Date: 5/6/2024 Age: From 0 To 5 Total Minutes: 175 Time In: 07:50 AM Time Out: 10:45 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced The purpose of today’s visit is to investigate allegations of non-compliance with the NC Child Care Requirements. A report was received by the agency on 4/29/2024. Upon arrival, I was greeted by a Lead Teacher and administrator in charge, Tamara Gaynor. She assisted me throughout the I completed a walk-through of the center on my own. The director was at a director conference in Florida and the assistant director was not present for personal reasons. During my initial walk-through there was 17 children present aging in range for infant to four (4) years old. By 8:50am there was 48 children present. ALLEGATION There is a concern regarding staff/child ratio. OBSERVATIONS AND DISCUSSIONS -As I complete my walk-through the classrooms were in the required staff/child ratios. The teachers were signing children in on the Child Supervision Record (CSR). I observed morning drop-off and Ms. Gaynor was walking around and checking on classrooms. The morning went smoothly, and all classrooms continued to be in the required staff and child ratio. -I asked to review the CSRs for 4/29/24. I determined that between 8:30am and 10:06am the Toddler one (1) classroom was out of ratio. I spoke with Ms. Gaynor and she stated that a new staff member had started and she thought that staff member was in ratio. According to the CRS the new staff member was in the Infant classroom. Ms. Gaynor also stated that the cook was out on vacation and she was in the kitchen on 4/29/24 and two additional staff members were out according to the CSR. -I also spoke to the staff member who was present in the Toddler one (1) classroom on 4/29/24 and she stated that the CSR was as it appeared, and she had ten (10) one year old children by herself. She thought her co-teacher was late, however, her co-teacher was in the two year old classroom (counted in ratio). Furthermore, both administrators were also in classroom counted in ratio. RESOLUTION Based on my review of the CSR on 4/29/24 and discussions with staff members, this allegation has been determined to be SUBSTANTIATED. The following violations were observed or documented. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. On 4/29/24, a classroom for one year olds had 10 children present with one staff member. GS 110-91(7);.0713(a-d) The above violations MUST be corrected immediately. Please mail or email your letter of compliance by May 20, 2024. The letter must address the violation and describe how the violation was corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov TECHNICAL ASSISTANCE *****All classrooms must be within the required staff/child ratio. A staff-to-child ratio is a measure of the number of children for whom each childcare provider is responsible. Because younger children need more direct one-on-one interaction, response, and supervision, staff-to-child ratios are lower for younger children than for older ones. Ratio and group size are two factors that are critical to a child’s health, safety, and development. Having one staff member with ten one year olds can impact supervision and safety even with the best teachers. *****If you are short-staffed and are unable to ensure each classroom is within the required staff/child ratios, then you cannot allow parents to continue to drop off children. I reviewed the center’s staff schedule and the floaters come in later in the mornings (9-9:30am) and work 2-3 days per week. *****I highly recommend employing additional staff for early mornings during drop off.***** CONTACT INFORMATION Should you have any questions or need my assistance, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 3/5/2024 Number Present: 66 Completed Date: 3/5/2024 Age: From 0 To 5 Total Minutes: 190 Time In: 10:00 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Upon arrival I was greeted by the Director. I completed a general walk through of seven (7) classrooms with on my own because Mrs. Branch was in a classroom. At the time of visit, there were a total of 66 children present. The children were observed in routine care, playing with materials, engaging in circle time and the infants were enjoying tummy. I observed two infants drinking a bottle. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. This center is in cohort 1 (one). The preparation year started July 1, 2023 and the assessment year will start July 1, 2024. I reviewed the NC Secretary of State's website and observed that the owner is listed as current/active. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements I monitored today. I left a copy of the checklist at the end of the visit. ANNUAL IN-SERVICE TRAININGS This provider’s annual in-service calendar dates are January 1-December 31st. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The classroom for infant's activity plan was dated for February 2024. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In the classroom for infants, two children did not have their feeding schedules present or posted. 10A NCAC 09 .0902(a) Please mail or email your letter of compliance by March 19, 2024. The letter must address the violations and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 87%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE ***Please be sure that all infants 15 months and under have an infant feeding schedule posted in their classroom; this includes Toddler 2. In infant B there were two (2) children missing their infant feeding schedule. In the younger toddler class, two (2) children under 15 months did not have an infant feeding schedule posted. **Each classroom must have a current lesson plan complete and posted. In the classroom for infants the lesson plan was dated for the month of February. RATED LICENSE DISCUSSION **We discussed the center’s rated license timeline. We discussed the prep year assessment and the benefit of having this done during the prep year. I suggested having it done as a baseline assessment. Mrs. Branch wants to have the prep year assessment done. She will speak with her supervisor. I left the rated license assessment request form and asked Mrs. Branch to send it back to me when they are ready. **I also stated that they have until July 1, 2024 to have their prep year assessments done. After July 1 the assessment will ‘count’ towards their assessment for the rated license. **We also discussed education standards and I explained that the division has added new degree considerations and I encourage you to get all the teachers current education uploaded into WORKS. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 3/5/2024 Number Present: 66 Completed Date: 3/5/2024 Age: From 0 To 5 Total Minutes: 190 Time In: 10:00 AM Time Out: 01:10 PM Time In: Time Out: List to Use: Center Type Of Visit: Annual Comp Full Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during an annual compliance visit. Upon arrival I was greeted by the Director. I completed a general walk through of seven (7) classrooms with on my own because Mrs. Branch was in a classroom. At the time of visit, there were a total of 66 children present. The children were observed in routine care, playing with materials, engaging in circle time and the infants were enjoying tummy. I observed two infants drinking a bottle. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. This center is in cohort 1 (one). The preparation year started July 1, 2023 and the assessment year will start July 1, 2024. I reviewed the NC Secretary of State's website and observed that the owner is listed as current/active. INSPECTIONS I reviewed all required inspections including fire drills, emergency drills, sanitation, fire and outdoor inspections. Inspections were found to be in compliance. MONITORING During today’s visit, a full assessment was conducted, monitoring all space occupied by the children, including the outdoor play environment. All spaces were monitored for supervision, staff/child ratios, materials, equipment and required postings. A checklist was used to note the requirements I monitored today. I left a copy of the checklist at the end of the visit. ANNUAL IN-SERVICE TRAININGS This provider’s annual in-service calendar dates are January 1-December 31st. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. The classroom for infant's activity plan was dated for February 2024. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence) In the classroom for infants, two children did not have their feeding schedules present or posted. 10A NCAC 09 .0902(a) Please mail or email your letter of compliance by March 19, 2024. The letter must address the violations and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 87%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE ***Please be sure that all infants 15 months and under have an infant feeding schedule posted in their classroom; this includes Toddler 2. In infant B there were two (2) children missing their infant feeding schedule. In the younger toddler class, two (2) children under 15 months did not have an infant feeding schedule posted. **Each classroom must have a current lesson plan complete and posted. In the classroom for infants the lesson plan was dated for the month of February. RATED LICENSE DISCUSSION **We discussed the center’s rated license timeline. We discussed the prep year assessment and the benefit of having this done during the prep year. I suggested having it done as a baseline assessment. Mrs. Branch wants to have the prep year assessment done. She will speak with her supervisor. I left the rated license assessment request form and asked Mrs. Branch to send it back to me when they are ready. **I also stated that they have until July 1, 2024 to have their prep year assessments done. After July 1 the assessment will ‘count’ towards their assessment for the rated license. **We also discussed education standards and I explained that the division has added new degree considerations and I encourage you to get all the teachers current education uploaded into WORKS. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor at Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

10A NCAC 09 .0902 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 9/19/2023 Number Present: 67 Completed Date: 9/19/2023 Age: From 0 To 4 Total Minutes: 91 Time In: 09:30 AM Time Out: 11:01 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. Upon arrival, I was greeted by the assistant director Kaila Hardin, and she assisted me with the visit. I completed a walk-through of the facility. At the time of the visit, there were 71 children present. The children were observed playing in centers and materials, reading books and singing. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. This center is in cohort one (1). INSPECTIONS I reviewed required inspections including fire drills, emergency drills, and playground and fire inspections. All inspections were found to be in compliance. MONITORING During today’s visit, a partial assessment was conducted, monitoring all space occupied by the children. All spaces were monitored for materials, equipment and required postings. I reviewed and discussed required trainings and annual trainings on previous visit. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the classroom for three and four year old children (space #7), did not have a current activity plan. It was dated 8/1/23. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). Three classroom with children 15 months and under did not have individual written feeding plan completed and/or posted. 10A NCAC 09 .0902(a) Please mail or email your letter of compliance by October 3, 2023. The letter must address each violation and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 88%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE: ****Please be sure that all infants 15 months and under have an infant feeding schedule posted in their classroom; this includes Toddler 2. In infant 1 there was one child missing their infant feeding schedule. In Infant 2 there were seven children missing their infant feeding schedules. Lastly, in Toddler 2 did not have any infant feeding schedule for the children 15 months and under. **In classroom must have a current lesson plan complete and posted. In the classroom for three and fours the lesson plan was dated 8/1/23. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor; Office: 919-819-9355 michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: Visit Date: 9/19/2023 Number Present: 67 Completed Date: 9/19/2023 Age: From 0 To 4 Total Minutes: 91 Time In: 09:30 AM Time Out: 11:01 AM Time In: Time Out: List to Use: Center Type Of Visit: Routine Unannounced Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Routine Unannounced visit. Upon arrival, I was greeted by the assistant director Kaila Hardin, and she assisted me with the visit. I completed a walk-through of the facility. At the time of the visit, there were 71 children present. The children were observed playing in centers and materials, reading books and singing. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. This center is in cohort one (1). INSPECTIONS I reviewed required inspections including fire drills, emergency drills, and playground and fire inspections. All inspections were found to be in compliance. MONITORING During today’s visit, a partial assessment was conducted, monitoring all space occupied by the children. All spaces were monitored for materials, equipment and required postings. I reviewed and discussed required trainings and annual trainings on previous visit. The following violations were observed and documented: Violation Number Comment Rule 428 A current activity plan was not posted for each group of children for reference. In the classroom for three and four year old children (space #7), did not have a current activity plan. It was dated 8/1/23. GS 110-91(12); .0508(a) 540 An individual written feeding plan was not provided by child's parent or health care provider or was not followed and posted. (omit posting for centers located in a residence). Three classroom with children 15 months and under did not have individual written feeding plan completed and/or posted. 10A NCAC 09 .0902(a) Please mail or email your letter of compliance by October 3, 2023. The letter must address each violation and describe how the violations were corrected. Please send this with the following and use the addresses below: -Facility name -Facility ID number -Each item number Elizabeth Lester PO BOX 40685 Raleigh, NC 27629 Elizabeth.lester@dhhs.nc.gov COMPLIANCE HISTORY According to NC General Statute all Child Care programs must maintain a compliance history of at least seventy-five percent (75%) for the past 18 months or during the length of time the facility has operated, whichever is less. Any violations documented during visits to your program may have an impact on the total compliance history score and cause your score to drop below the mandated level. **Prior to today’s visit, the compliance history score for the center was 88%. Any violations cited during today's visit may affect this percentage. TECHNICAL ASSISTANCE: ****Please be sure that all infants 15 months and under have an infant feeding schedule posted in their classroom; this includes Toddler 2. In infant 1 there was one child missing their infant feeding schedule. In Infant 2 there were seven children missing their infant feeding schedules. Lastly, in Toddler 2 did not have any infant feeding schedule for the children 15 months and under. **In classroom must have a current lesson plan complete and posted. In the classroom for three and fours the lesson plan was dated 8/1/23. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. You can also contact my supervisor Michele Remington, Licensing Supervisor; Office: 919-819-9355 michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: 0923-024L Visit Date: 9/12/2023 Number Present: 68 Completed Date: 9/12/2023 Age: From 0 To 4 Total Minutes: 110 Time In: 09:00 AM Time Out: 10:50 AM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Follow-Up Announced/Unannounced: Unannounced The purpose of today’s visit was to monitor compliance during a Complaint follow up visit due to violations cited a complaint visit conducted on 9/6/23. Upon arrival I was greeted by the director Adrienne Branch. Ms. Branch was in a classroom, so I completed a walk-through of the facility o my own. At the time of visit, there were a total of 68 children present. The children were observed dancing, playing with materials, playing in centers. Infants were observed enjoying tummy time and engaging in floor play. One staff member was observed feeding an infant. During a walk-through it was determined that all classrooms were being appropriately supervised, however the classroom for infants was observed with seven (7) children under the age of one with one staff member present. During my last visit it was determined that further investigation was needed based on today’s visit the allegations of staff/child ratio is substantiated. Based on my last visit the allegations of inadequate supervision is substantiated; however I did not witness any lack of supervision during today’s visit. I reviewed staff qualification letters for new staff members. I verified one letter, however, I was not able to verify the second employee, so Ms. Branch will send her home. LICENSE STATUS Currently this center operates with four star license issued September 20, 2017. The following violation was observed and documented: Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The classroom for infants was observed with seven (7) children under the age of one with one staff member present. GS 110-91(7);.0713(a-d) TECHNICAL ASSISTANCE *****All classrooms must be within the required staff/child ratio. This center is a four star licensed center and follows voluntary enhanced requirements. *****In response to these allegations the center director, hired 3 new staff members, continues to interview and looked at teacher schedules to met the needs of the center. I met two (2) of the new staff. CONTACT INFORMATION Should you have any questions, please contact me by phone at 919-805-6933 or email at Elizabeth.lester@dhhs.nc.gov. Additionally, my supervisor’s contact information is Michele Remington Licensing Supervisor; Office: 919-819-9355 or via email at michele.remington@dhhs.nc.gov. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.

GS 110-91 · Violation

Name of Operation: KINDERCARE LEARNING CENTERS LLC Facility ID: 9255398 Consultant: ELIZABETH LESTER Operation Type: Center Case Number: 0923-024L Visit Date: 9/6/2023 Number Present: 58 Completed Date: 9/6/2023 Age: From 0 To 4 Total Minutes: 210 Time In: 08:30 AM Time Out: 12:00 PM Time In: Time Out: List to Use: Center Type Of Visit: Complaint Visit Announced/Unannounced: Unannounced Today’s visit was conducted to begin an investigation into allegations of non-compliance with staff/child ratios not being followed and inadequate supervision. Upon arrival, it was determined that the center was not meeting staff/ child ratios and was exceeding maximum group size in three (3) classrooms. Additionally, I observed two episodes in lack of supervision. Center management informed me of an incident that occurred on 9/5/23 (yesterday) regarding a threat made against the facility that resulted in a lock-down occurring. I requested documentation regarding the incident to review. I reviewed an officer card and the director reached out to the officer for the report. I was informed during the visit that the center was in the process of closing for the day due to staffing issued observed. I observed several parents arrive and leave with their children. Management stated that all the families have been contacted and except to be closing by 10:45am. I have requested that center management provide me with a written plan of compliance with ratios, group size and supervision to review BEFORE reopening. Violation Number Comment Rule 301 Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The center was not meeting staff child ratios and was exceeding maximum group size in three (3) classrooms. GS 110-91(7);.0713(a-d) 303 Children were not adequately supervised at all times. There were two incidents in lapse of supervision observed. .1801(a)(1-5) If you have questions, I can be reached at 919-805-6933 or Elizabeth.lester@dhhs.nc.gov or you may contact my Supervisor holli.hemby@dhhs.nc.gov or by phone at 919-819-9663. If the operator fails to correct any documented violations within the established time period, the Division of Child Development and Early Education may deny, suspend, terminate, or revoke any permit to operate (10A NCAC 09 .2000). All information in this report has been reviewed with me today.I understand that it is my responsibility to maintaincompliance with applicable NC Child Care Requirements at all times

Open Not marked corrected in the state record

Category: supervision. Open / not marked corrected.